question
dict | answers
listlengths 1
27
| url
stringlengths 66
601
| tags
listlengths 1
15
⌀ |
|---|---|---|---|
{
"author": "Alex Perez",
"title": "favourite questions",
"body": "Hi all,\n\nHow can I see my favourite questions?\n\nI can't find a link/option/search trick to access my favourite questions ...?\n\nThanks.\n"
}
|
[
{
"author": "Bharadwaj Jannu",
"body": "I checked the jira issue described in [https://answers.atlassian.com/questions/159609/what-happened-to-the-questions-marked-as-favorites-in-answers](/questions/159609/what-happened-to-the-questions-marked-as-favorites-in-answers) even I donot get the proper answer.\n",
"comments": [
{
"author": "Alex Perez",
"body": "This question leds to issue: <https://jira.atlassian.com/browse/ANSWERS-1054>\n\nResolved in 3.02 (2013-07), but I don't know which version is running now?\n"
}
]
},
{
"author": "darylchuah",
"body": "Hi Alex\n\nCan you please go to Top Menu \\> Browse \\> Tags\n\nFrom there you can select the favourite tag of related questions that you want to follow.\n",
"comments": [
{
"author": "Udo Brand",
"body": "Hi Daryl,\n\nAlex is not asking about tags but the questions marked as favorites (the star below the vote down button).\n"
},
{
"author": "Alex Perez",
"body": "That's it. I have some interesting questions/answers fav'ed, but I can't find them because there is no menu option to view them ...\n\nSo, fav'ing question is useless if I can get the list, isn't it?\n"
}
]
}
] |
https://community.atlassian.com/t5/Announcement-questions/favourite-questions/qaq-p/226514
|
[
"announcement",
"community",
"feedback-forum"
] |
{
"author": "Bhushan Nagaraj",
"title": "Atlassian answers emails",
"body": "I receieve an email notification from Atlassian Answers about 10 minutes after a response to my question/comment. Is anyone else experiencing this issue?\n"
}
|
[
{
"author": "Jirong Hu",
"body": "I've never got any emails, do I need to enable it? Thanks.\n",
"comments": null
},
{
"author": "Rahul Aich [Nagra]",
"body": "Hi\n\nYes i am experiencing the same since a month. This may be because they have configured the email scheduler to run every 10 minutes and emails get flushed out every 10 min or so. Just a guess.!\n\nRahul\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/Atlassian-answers-emails/qaq-p/409624
|
[
"community"
] |
{
"author": "Svein Seldal",
"title": "Comments answered very seldom in answers.atlassian.com",
"body": "The questions asked in [answers.atlassian.com](http://answers.atlassian.com) usually is answered very quickly. And according to the guide, you should raise further claifying questions as a comments to a reply and not as a reply to yourself. However while I tend to experience that the response times for asking questions is very fast, I feel that answers to comments are replied to very slow, if any at all. Why is that? Lost interest in the question? Or isn't people made aware of the new comment? How should I relate to this?\n"
}
|
[
{
"author": "Udo Brand",
"body": "Hi Svein,\n\nI can speak only for myself. I usually try to reply on comments to questions where I have posted an answer or comment or which I'm following. Since I get notified on those comments I can do this if I got a spare minute. So there might be an delay from my side.\n\nIt is completely different for question where I haven't been involved. If there are already a couple of answers and comments to a question it is\n\na) usually difficult to see which comment was made last\n\nb) it sometimes simply takes to much time to read all that was posted before.\n\nThis is my explanation.\n\nCheers,\n\nUdo\n",
"comments": [
{
"author": "Nic Brough -Adaptavist-",
"body": "It's pretty much what I see too, I won't repeat what Udo says.\n"
}
]
}
] |
https://community.atlassian.com/t5/Announcement-questions/Comments-answered-very-seldom-in-answers-atlassian-com/qaq-p/328880
|
[
"community",
"feedback-forum"
] |
{
"author": "Mark_Booth",
"title": "How do I change my atlassian answers password?",
"body": "I would like to change my Atlassian Answers password, but there appears to be no way to do so from my user page.\n\nSince there doesn't seem to be a Atlassian Answers Meta (I use Stack Exchange sites more than OSQA sites), this seems like the only place to ask questions about Atlassian Answers itself, but I am surprised that this question doesn't already exist.\n"
}
|
[
{
"author": "Mark_Booth",
"body": "To change your password for *Atlassian Answers* , you need to log in to the main [My Atlassian](https://my.atlassian.com) site, and change your password there. Next time you try to log on to *Atlassian Answers* it will require your new *My Atlassian* password.\n",
"comments": [
{
"author": "Septa Cahyadiputra",
"body": "another method is to use forgot password link\n"
},
{
"author": "Vishnukumar Vasudevan",
"body": "Septa,\n\nIf we use 'Forgot' password link, will it change in My Atlassian login as well ?\n\nThanks, Vishnu.\n"
},
{
"author": "Septa Cahyadiputra",
"body": "Yes, since they are the same account for Answers and My.atlassian\n"
}
]
},
{
"author": "Vishnukumar Vasudevan",
"body": "I am afraid, it can be done only through the 'Forgot Password' link at login Page ?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/How-do-I-change-my-atlassian-answers-password/qaq-p/111793
|
[
"announcement",
"community",
"feedback-forum"
] |
{
"author": "Umair Aslam",
"title": "are tags with spaces allowed in https://answers.atlassian.com",
"body": "checking whether tags with spaces can be created at <https://answers.atlassian.com>\n"
}
|
[
{
"author": "Radu Dumitriu",
"body": "No, they are not.\n",
"comments": [
{
"author": "Philip Colmer",
"body": "How did Antoine manage to create a tag of \"configuring jira's smtp mail server to send notifications\" in <https://answers.atlassian.com/questions/39989094>?\n"
}
]
}
] |
https://community.atlassian.com/t5/Announcement-questions/are-tags-with-spaces-allowed-in-https-answers-atlassian-com/qaq-p/448458
|
[
"tag",
"feedback-forum"
] |
{
"author": "Daniel Borcherding",
"title": "Who owns the information in answers.atlassian.com",
"body": "Just a curious question. Is there a policy on who owns the information that the user community is putting into answers? Do we? Does Atlassian? What rights do we retain?\n"
}
|
[
{
"author": "ryan goodwin",
"body": "That hippo is great!\n",
"comments": null
},
{
"author": "Daniel Borcherding",
"body": "\n\nBump +10char\n",
"comments": null
},
{
"author": "Dennis Kromhout van der Meer",
"body": "Hi Daniel, I've sent a request for our legal team to review this, I hope to get back to you shortly.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/Who-owns-the-information-in-answers-atlassian-com/qaq-p/62265
|
[
"community",
"feedback-forum"
] |
{
"author": "Rp Subhub",
"title": "How to configure daily digest of Answers?",
"body": "I've checked both \"Send me the daily digest with information about the site activity\" and \"Send me a daily digest of activity in my favourite tags, instead of sending me instant alerts\". I receive instant alerts on my subscriptions but there are no alerts on favorite tags and no daily digests. What am I doing wrong?\n\nEDIT: Does daily digest work for you?\n"
}
|
[
{
"author": "Jeremy Largman",
"body": "Daily digests are broken at the moment. Sorry about this!\n\nThey should be new and improved when we fix them. Track this over at [ANSWERS-665](https://jira.atlassian.com/browse/ANSWERS-665).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/How-to-configure-daily-digest-of-Answers/qaq-p/349181
|
[
"announcement",
"community",
"feedback-forum"
] |
{
"author": "Sanu Soman",
"title": "Non-technical: Is it possible to hide a question",
"body": "Hi Guys,\n\n**Is it possible to hide/delete a question from Atlassian answers?**\n\nThanks,\n\nSanu P Soman\n"
}
|
[
{
"author": "JohnA",
"body": "Hi Sanu,\n\nWe are currently changing the permissions for Answers administrators, and I'm not sure who our current admins are for this reason, but only dedicated Answers admins will be able to actually delete questions whereas depending on reputation users can still close questions. You can read a list of the priveleges, (based on reputation), here: https://answers.atlassian.com/karma/\n\nIf you really need to delete a question, my recommendation would be to flag it for the admins, (Moderate \\> Report), and leave a comment for the admins on the question stating the reasons why you want it deleted. Selecting the \"Abusive/Offensive\" option will get admin attention the quickest. I wouldn't recommend abusing this process, but in the event you really need to get a question deleted then this would be the way to go.\n\nAll the best, \nJohn\n",
"comments": null
},
{
"author": "Mizan",
"body": "You can edit is and delete all the necessary contents then close it .\n",
"comments": null
},
{
"author": "Raju KC",
"body": "Delete is possible:\n\nModerate-\\>Delete\n",
"comments": null
},
{
"author": "C. Faysal",
"body": "depends on your Karma\n\ncheck https://answers.atlassian.com/karma/\n\nyou can not delete Questions\n",
"comments": [
{
"author": "C. Faysal",
"body": "really? i never seen such an option hehe this may be cause i never was looking for it.\n\ni just checked on some of my own questions...edit close ok...but no delete.\n\ncomments direktly under my answers can be deleted...but no other stuff. can you re-check this in your own questions/answers?\n"
},
{
"author": "Mizan",
"body": "We can only delete our own questions\n"
},
{
"author": "C. Faysal",
"body": "update:\n\nok i just checked...also other peoples comments on other peoples answers could be deleted.\n"
},
{
"author": "Mizan",
"body": "We can delete only those questions which have no answers .\n"
},
{
"author": "C. Faysal",
"body": "i see.. thanks for the info :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Announcement-questions/Non-technical-Is-it-possible-to-hide-a-question/qaq-p/56735
|
[
"community"
] |
{
"author": "Christian Czaia _Decadis AG_",
"title": "\"Issue/question links\" for Atlassian Answers?",
"body": "Hey,\n\nI was just wondering if there are any plans on offering the ability to link different questions. It just happens once in a while, that questions are being closed and marked as \"duplicate\" sending you on your way trying to locate the \"original\" question.\n\nIn other cases you know that similar questions (sometimes already answered) are around and the only possibility to point to those questions is to add a comment or an answer. Wouldn't it be nice if you had sth. like JIRA's \"issue links\" displaying the different links right away? Just a thought and not a request:-)\n\nCheers Christian\n"
}
|
[
{
"author": "Jeremy Largman",
"body": "Great request. It's a lovely trend that JIRA and Confluence have introduced features that we now need to bring over to Answers! I raised it as a feature request a while back:\n\n[Add Remote Issue Linking to Answers](https://jira.atlassian.com/browse/ANSWERS-528)\n\nActually I had been thinking about it for going from Answers to Knowledge Base articles, documentation, developer tutorials (all Confluence) or bugs (JIRA), but it'd work between answers and other answers too. Then, ideally, you'd be able to Remote Issue Link from a JIRA bug/feature to the related Answers post.\n",
"comments": [
{
"author": "Christian Czaia _Decadis AG_",
"body": "By the way I'm still the only one who has voted for the issue so come on guys...\n"
},
{
"author": "Christian Czaia _Decadis AG_",
"body": "That would be very nice indeed. Let's see what the future holds:-)\n"
}
]
},
{
"author": "Ramiro Pointis",
"body": "Completely agree with this. In my case I always indicate the original question right after the duplicate question message, but it doesn't force you. Maybe just adding a field asking for the link to the other answer would be enough.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/quot-Issue-question-links-quot-for-Atlassian-Answers/qaq-p/391243
|
[
"community",
"feedback-forum"
] |
{
"author": "Keith Wallace",
"title": "How the existing question feature is implemented in Atlassian Answers",
"body": "How the existing question feature is implemented in Atlassian Answers?\n\nWhen typing a question, automatically possible hits are shown. Is a special plugin used for that?\n"
}
|
[
{
"author": "Renjith Pillai",
"body": "Atlassian Answers is based on OSQA (<http://www.osqa.net/>). It is not based on Jira.\n\nThe customized OSQA used in Answers is released by Atlassian, check the post here. https://answers.atlassian.com/questions/35106/is-atlassian-answers-available-for-my-company-i-d-like-to-use-it-as-a-knowledge-base\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/How-the-existing-question-feature-is-implemented-in-Atlassian/qaq-p/430136
|
[
"feedback-forum"
] |
{
"author": "Jim Bethancourt",
"title": "What does clicking the \"poke atlassian\" link do?",
"body": "I noticed the new \"poke atlassian\" link on questions I have asked, but I don't find any explanation of what it does in the FAQ and I'm hesitant to go and press it since I'm not quite sure what the consequences are, but gosh it's so tempting to click it, kind of like the Big Red Button:\n\n\n\nCan someone shed some light on what \"poking atlassian\" does?\n\nThanks!\n\nJim\n"
}
|
[
{
"author": "JamieA",
"body": "I've never made it do anything useful, although only tried it twice. I think it might be like the \"close doors\" button in a lift (elevator). Makes you feel a bit better, but ultimately it's not wired in.\n",
"comments": [
{
"author": "Radu Dumitriu",
"body": ":) +1\n\nI used it once. Behavior: like an observer pattern with zero listeners.\n"
}
]
},
{
"author": "Jobin Kuruvilla [Adaptavist]",
"body": "It invites Atlassian team into the loop. Useful when you feel like you need the Atlassian opinion rather than the other active users who are not giving you the \"official\" word.\n",
"comments": [
{
"author": "Ramiro Pointis",
"body": "I used it once or twice and it was really helpful in cases you really need Atlassian's response.\n"
}
]
},
{
"author": "Jeremy Largman",
"body": "It sends us a note in our activity stream as an escalation which Answers administrators can see. I was quite good at monitoring it in the beginning, and have slipped lately...\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/What-does-clicking-the-quot-poke-atlassian-quot-link-do/qaq-p/371226
|
[
"community",
"feedback-forum"
] |
{
"author": "Renjith Pillai",
"title": "Replying via email for Atlassian Answers",
"body": "Is there a possiblity to post replies via email in Atlassian Answers. That would have been great!\n"
}
|
[
{
"author": "Jeremy Largman",
"body": "I raised a feature request for this: [Allow comment to answer or question from email reply](https://jira.atlassian.com/browse/ANSWERS-361). There's some complexity around whether a reply to a question should be an answer or a comment, but otherwise it'd be a good idea.\n",
"comments": [
{
"author": "David at David Simpson Apps",
"body": "That would be good.\n\nAlso some way of removing signature cruft would be great as that was a bit of a problem with the old forum.\n\n[Posterous](https://posterous.com/) does this:\n> *End your post with* *'#end' and we'll ignore any text we find after that.*\n\nMaybe default to an answer, but starting the email with **#comment** could post it as a comment.\n"
}
]
}
] |
https://community.atlassian.com/t5/Announcement-questions/Replying-via-email-for-Atlassian-Answers/qaq-p/46923
|
[
"community",
"feedback-forum"
] |
{
"author": "Michael Berkowitz",
"title": "What platform is \"Atlassian Answers\" built on?",
"body": "What platform is \"Atlassian Answers\" built on?\n"
}
|
[
{
"author": "Jobin Kuruvilla [Adaptavist]",
"body": "[OSQA](http://www.osqa.net/)\n",
"comments": [
{
"author": "NikE",
"body": "Well done - you beat my answer in and embedded the link! :-)\n"
},
{
"author": "Jobin Kuruvilla [Adaptavist]",
"body": "Accidents do happen, see ;)\n"
}
]
},
{
"author": "Raimonds Simanovskis",
"body": "Here is source code of Atlassian customized version of OSQA but don't know if it is up-to-date version of it:\n\n<https://bitbucket.org/jlargman/atlassian-osqa>\n",
"comments": null
},
{
"author": "NikE",
"body": "OSQA - <http://www.osqa.net/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/What-platform-is-quot-Atlassian-Answers-quot-built-on/qaq-p/5061
|
[
"community",
"feedback-forum"
] |
{
"author": "Renjith Pillai",
"title": "RSS description for Answers site",
"body": "Is there a way that the Atlassian Answers RSS feed can have the latest answer that is posted in the 'Description' field for the rss item, rather than the original question. The reason being, using an RSS reader for following Altassian answers seems to be impractical as it is always needed to open the particular question in browser to understand what is updated.\n\nOr am I missing something?\n"
}
|
[
{
"author": "Jeremy Largman",
"body": "I think we're close to having this implemented. It's just in QA right now. Check out [Better options for following a tag](https://jira.atlassian.com/browse/ANSWERS-102). If you're talking about something other than following a tag, let me know. I suspect it's that; if you want everything for a specific question, you can follow 'answers and comments' from under 'Follow this question'.\n",
"comments": [
{
"author": "Renjith Pillai",
"body": "It's the same what I was looking for.\n"
}
]
}
] |
https://community.atlassian.com/t5/Announcement-questions/RSS-description-for-Answers-site/qaq-p/398412
|
[
"community",
"feedback-forum"
] |
{
"author": "Renjith Pillai",
"title": "Tags in emails - Atlassian Answers",
"body": "Can the tags that are associated with the question also be added to the email notifications?\n"
}
|
[
{
"author": "Jeremy Largman",
"body": "Ah yes, I'm here! Actually this is already an implemented feature! Have another look in the email template. You'll see in the bottom. It looks like there's a bug in it (one of the tags is blank). Perhaps it should be more noticeable - not in the footer?\n",
"comments": [
{
"author": "Renjith Pillai",
"body": "Where in the email Jeremy, I couldn't locate.\n"
},
{
"author": "Jeremy Largman",
"body": "It's in the footer - \"this message was sent to you because ...\". At this point, it's probably because you are subscribed to the issue. Initially, it's because you're watching a tag.\n\nIt must be *really* hard to spot if you still didn't see it after looking! Ok, I made a [feature request to make it more prominent](https://jira.atlassian.com/browse/ANSWERS-504). For now, you can at least make a mail filter on that text...\n"
},
{
"author": "Renjith Pillai",
"body": "Yeah, that I saw. My point was, can this text contain which are the actual tags related to the question. For example if a question has 'jira-development' \\& 'jira' as tags, in the email can this be able to added?\n"
},
{
"author": "Renjith Pillai",
"body": "Actually it is not for email filters. While reading an email notification from Answers many times I have wondered whether this is for OnDemand or Downloaded usage of the product. This information is available only in the tags. Users generally do not say anything about this since the tags clearly mentions this.\n"
},
{
"author": "Jeremy Largman",
"body": "Out of use-case curiousity, why do you want to see that? Do you make email filters in different categories?\n"
},
{
"author": "Jeremy Largman",
"body": "Ah, ok, makes sense now, thanks. <https://jira.atlassian.com/browse/ANSWERS-506>.\n"
}
]
},
{
"author": "Jobin Kuruvilla [Adaptavist]",
"body": "Shouldn't that be a feature request? ;)\n",
"comments": [
{
"author": "Renjith Pillai",
"body": "Yeah, was expecting Jeremy to see this and make it into a feature request :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Announcement-questions/Tags-in-emails-Atlassian-Answers/qaq-p/99587
|
[
"community",
"feedback-forum"
] |
{
"author": "Gary Weaver",
"title": "How to \"clean up\" answers.atlassian.com and notify users of incorrect use?",
"body": "Ok, this is a bit of a rant in the form of a question, so I apologize, but...\n\nI keep noticing that users of [answers.atlassian.com](http://answers.atlassian.com) ask questions or add comments as answers rather than comment or ask new questions, don't mark answers as answers, and don't upvote people that provided information.\n\nI understand that many users don't understand the way to use [answers.atlassian.com](http://answers.atlassian.com) properly, and to some extent, non of the karma, organization, etc. really matters, but at some point this site needs to have tougher moderation.\n\nNow I know that this is a touchy subject, because customers and partners could be offended, and of course to some extent rules are made to be broken in the name of better service. However, is there anything that can be done about this problem? For example, what levels are karma does it take to start moving answers to comments, and when that is done, can an email be sent to the user that added a comment as a question to tell them they are doing it wrong?\n"
}
|
[
{
"author": "Jeremy Largman",
"body": "Thanks for these comments Gary. I'm really glad you raised this. Of course, I'm not sure whether to answer or comment :).\n\nI think we'll need a two-pronged approach. Or maybe three:\n\n1. We've got some features we need to build, that'll improve this. For example: \n [Create better indicators for accepted answer and self-answered](https://jira.atlassian.com/browse/ANSWERS-293) \n [Create a better user experience around add comment vs answer my own question](https://jira.atlassian.com/browse/ANSWERS-291)[Clean up AAC tags](https://jira.atlassian.com/browse/ANSWERS-310)\n2. We should take responsibility for moderation at Atlassian. We're in the process of working on specific staffing. I'm glad to hear you would appreciate it.\n3. We could increase karma for grooming? Answers should be part Atlassian part community, so where it makes sense to reward people for cleanup effort, that seems good. Some communities are entirely community run and it can work out.\n",
"comments": [
{
"author": "Gary Weaver",
"body": "Thanks, Jeremy!\n"
}
]
}
] |
https://community.atlassian.com/t5/Announcement-questions/How-to-quot-clean-up-quot-answers-atlassian-com-and-notify-users/qaq-p/35520
|
[
"community",
"feedback-forum"
] |
{
"author": "JamieA",
"title": "Answers - so slow as to be unusable?",
"body": "Or is it just me?\n\nThe slowness is causing lots of duplicate questions and comments, as particularly with a comment you forget whether you pressed the button or not, click it again, and 30s later you get two identical comments.\n\nJeremy and co have done such a great job with their fork of OSQA... email notifications, code blocks, and so on and so on, it's a shame that using it drives you to distraction nowadays. Seems like the community is thinning out too... lots of once-only users, very little voting and commenting.\n\nPersonally, I'm off until performance and searching are fixed. (Except for the rare questions specifically about my plugins). Adios!\n"
}
|
[
{
"author": "Jeremy Largman",
"body": "I believe we've made some initial progress on this. We put a workaround in place and I'm hoping its a bit better. This is just step one; once we get a proper fix in place, it should be back to snappy again. Because we haven't put the root cause fix in place yet, I don't want to post how-to-make-answers-crash explanation quite yet.\n\nStay tuned, I'll keep posting updates here. Please post any observations.\n",
"comments": [
{
"author": "JamieA",
"body": "Not having any problems anymore. Thanks @Jeremy!\n"
}
]
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Yup, it's had a few wobbly patches today. Was fine in the morning, flaky in the afternoon (pages not retrieved, clicking post took a few minutes before they eventually timed out, duplicated couple of comments because clicking ok seemed to do nothing). It improved in the evening, but had a timeout loading a page from an email link.\n\n(Times are UK - GMT)\n",
"comments": null
},
{
"author": "David at David Simpson Apps",
"body": "Yes, Colin. I'm finding things a little slow.\n",
"comments": null
},
{
"author": "Colin Goudie",
"body": "Seems to be back to a crawl again. Anyone else experiencing a very slow AAC?\n",
"comments": null
},
{
"author": "Jeremy Largman",
"body": "Good one. I added [Make advanced searching options more easily discoverable](https://jira.atlassian.com/browse/ANSWERS-356) to our backlog.\n",
"comments": null
},
{
"author": "Jim Bethancourt",
"body": "Maybe having an advanced search box as an option might be useful, providing the opportunity to specify tags and keywords separately, while still being easily useable without having to learn the special syntax. Or perhaps having a short search syntax guide above or below the search box might work too.\n",
"comments": null
},
{
"author": "Nic Brough -Adaptavist-",
"body": "I didn't know about the \\[tags\\] prefix, that helps a lot, but it's not intuitive - ideally, you'd treat tags as the first thing to search as a keyword, then the \\[tags\\] thing becomes a \"I only want to search tags\"\n\nHere's a simple example. If you type \"jira subtask\" into search, you get hundreds of results, most of which don't even mention subtasks. Thanks to the doc you posted, I understand that's because of the default to OR, but most search engines assume AND. Even when you insert an AND, the relevance isn't strong, it just picks up anywhere it's mentioned. If you try the same in google, you get a much more relevant list.\n\nThanks for the links to the canonical improvements though - I think those would be a great help!\n",
"comments": null
},
{
"author": "Jeremy Largman",
"body": "I'm eager to get to the bottom of the performance problem. We're just rolling out [dogslow](http://blog.bitbucket.org/2011/05/17/tracking-slow-requests-with-dogslow/), hopefully this week. I'm hoping early in the new year we'll be past this.\n> But the fact you can't actually search on \\[tags\\] usefull renders it pointless.\n\nNic - I'd love if you could unpack this a bit. I've already got in our backlog [Clean up AAC tags](https://jira.atlassian.com/browse/ANSWERS-310). Also, reading this, I realized it's probably not obvious that you can do a search on a tag plus keywords or exact matches, so I just now added an FAQ for searching (sorry - I think all that's been much too hard to discover!). I realize search itself still needs improvement, and was thinking [Bump title match to top relevance](https://jira.atlassian.com/browse/ANSWERS-354) would help. But I think you might still mean something different?\n> We should see the canonical answers rising to the top rather than the same old same old appearing all the time, all answered in a slightly different way.\n\nI opened a feature request for this - [Improve search results of canonical answers](https://jira.atlassian.com/browse/ANSWERS-355). I think it's going to be a bit tricky to get right, but we can find a way to identify posts in addition to up-votes (up-votes already increment relevance scores, but its not significant enough with the complexity of text matching).\n",
"comments": null
},
{
"author": "JamieA",
"body": "Agree with you Nic. We should see the canonical answers rising to the top rather than the same old same old appearing all the time, all answered in a slightly different way.\n\nBut suddenly it's fast again... someone gave it a kick?\n",
"comments": null
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Ah, it's not just me suffering more and more slowness.\n\nAs for searching, well, um, one thing about Answers was \"it's a nice idea to put everything in the same place and then encourage users to use labels\". But the fact you can't actually search on them usefull renders it pointless. In the old forum, where search worked, we got \"new\" questions from people who were genuinely struggling with searching, but Answers has a much higher proportion of questions that could have been answered easily if it did work.\n\nI was also hoping Answers would let us do something quite simple - when a question is a repeat, instead of having to answer it again and again and again, it should be possible to say \"this is the same as question X\" and then have them all grouped together (and searchable). E.g. the one we get about JRA-1330 every week....\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/Answers-so-slow-as-to-be-unusable/qaq-p/328308
|
[
"community",
"feedback-forum"
] |
{
"author": "Javier Ortiz Bultron",
"title": "Open Source Request form is down",
"body": "Due to the new web page layout the link: <http://www.atlassian.com/software/views/opensource-license-request.jsp> no longer work. What's the new address?\n"
}
|
[
{
"author": "NikE",
"body": "Apologies for the 404, the page is now at:\n\n<https://www.atlassian.com/software/views/open-source-license-request>\n",
"comments": [
{
"author": "JamieA",
"body": "Other stuff is broken eg - <http://www.atlassian.com/about/careers/listing.jsp?jobID=63#sf_jobs>. Unfortunately you won't be able to hire anyone at the moment to help you fix it...\n"
},
{
"author": "NikE",
"body": "haha :-) Thanks for catching that one Jamie!\n"
}
]
}
] |
https://community.atlassian.com/t5/Announcement-questions/Open-Source-Request-form-is-down/qaq-p/439455
|
[
"feedback-forum",
"link"
] |
{
"author": "Beth Schaefermann",
"title": "Who else thinks that the new Atlassian site design is HOT?",
"body": "So it's not a technical question. I think the designers deserve some kudos. The new Atlassian site design looks and functions great! I think it's lovely. :)\n"
}
|
[
{
"author": "Jeremy Largman",
"body": "Thanks Beth! Our designer, Jeff, just posted a [blog about the process](http://blogs.atlassian.com/2011/10/behind-the-scenes-of-the-atlassian-logo-redesign/). Interesting stuff...\n",
"comments": null
},
{
"author": "JamieA",
"body": "I heart the [404](http://www.atlassian.com/tv/episode?id=mb9jp0020ao9&product=crowd), which is good because I'm seeing quite a lot of them after the redesign.\n",
"comments": null
},
{
"author": "David at David Simpson Apps",
"body": "Finally they ditched the nasty **IMPACT** typeface. Almost anything bar Comic Sans would have been an improvement.\n",
"comments": [
{
"author": "Colin Goudie",
"body": "I always liked impact, but it's probably seen its day\n"
},
{
"author": "David at David Simpson Apps",
"body": "Each to their own I suppose :)\n"
}
]
},
{
"author": "Colin Goudie",
"body": "I like the design but still warming to the new Charlie\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/Who-else-thinks-that-the-new-Atlassian-site-design-is-HOT/qaq-p/323623
|
[
"design"
] |
{
"author": "David at David Simpson Apps",
"title": "Does the search functionality work on Atlassian Answers?",
"body": "I was looking for a question using the search term \"atlas-create-home-zip\", but couldn't find it.\n\nSearching through GMail for the same term leads me to an email notification for \"[Can anybody use 'atlas-create-home-zip' in SDK 3.6?](/questions/14794/can-anybody-use-atlas-create-home-zip-in-sdk-3-6)\" \n\nIs there a secret to searching answers?\n"
}
|
[
{
"author": "Jeremy Largman",
"body": "Hi David,\n\nYes, I know, the current search needs a lot of improvement. We've got a replacement candidate going through QA (follow [ANSWERS-87](https://jira.atlassian.com/browse/ANSWERS-87)). Combined with the fact that [Google isn't indexing Answers correctly](/questions/13807/why-does-google-hate-answers-atlassian-com), it's really hard to discover existing questions right now.\n\nBoth fixes are at the top of our priority list right now (along with improved spam mitigation, which will become more of a problem when we've fixed the search indexing problem). We should have a search replacement out by next week, assuming we don't find blocker issues with it. I'll update this post when it's ready.\n",
"comments": [
{
"author": "David at David Simpson Apps",
"body": "Thanks @Jeremy Largman. I guess I should have searched <https://jira.atlassian.com/browse/ANSWERS> first :P\n"
},
{
"author": "Jeremy Largman",
"body": "Others are more purist (JIRA is for features!) but I don't mind meta-questions here in Answers. It's healthy enough for discussions that can turn into feature reqeuests. This one is perfectly valid and needed an update.\n"
}
]
},
{
"author": "Karola Schaeuble",
"body": "I also experienced weird results when searching in Answers. The search seems to be useless.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/Does-the-search-functionality-work-on-Atlassian-Answers/qaq-p/325022
|
[
"community",
"feedback-forum",
"search"
] |
{
"author": "marc raiser",
"title": "Why did the comments get culled from the old forum?",
"body": "Using an old link to reference some great Jelly Script examples that were provided by commenters, now goes to this page.\n\n<https://developer.atlassian.com/display/JIRADEV/Jelly+Examples>\n\nThere was valuable information in the comments section.\n\nCould they maybe be ported to the Answers site? It would be very helpful.\n\nCheers\n"
}
|
[
{
"author": "dan",
"body": "All the old comments are still available in the Archive area on the Atlassian Developers site (<https://developer.atlassian.com/display/ARCHIVES/JIRA+Documentation+Archives> ).\n\nWe channeled the interaction to Atlassian Answers and kept read-only documentation on the Developers site. The reason is that often the comments are very valuable but eventually it's not something that makes reading documentation/references any easier.\n\nIf there is something particular missing that you think should be mentioned on the Jelly Examples page I encourage you to let us know through the feedback section at the bottom of the page. Every page of the Developers site has a feedback feature. That way we intend to improve and complete the docs, rather then piling up comments. That's the rationale anyway.\n\nHope that helps.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/Why-did-the-comments-get-culled-from-the-old-forum/qaq-p/354809
|
[
"comment",
"feedback-forum",
"forum"
] |
{
"author": "JamieA",
"title": "Why does google hate answers.atlassian.com?",
"body": "In order for this not to become just a bad version of the old forum we need to be able to refer to previous answers. However I cannot **find** any of my previous answers.\n\nJust now I was looking for [this](/questions/11146/how-to-look-at-issue-type-in-condition-section-of-script-post-function-function-for-a-transition), so asked google for \"site:answers.atlassian.com GenericValue\", but it didn't turn up. This is just an example, all I ever seem to get from google is the tags page or some other aggregate page.\n"
}
|
[
{
"author": "Jeremy Largman",
"body": "We figured it out. It's a problem in robots.txt that's got a nofollow meta tag. I'll just want to prepare for the inundation of spam before introducing this fix, and I'll update both [ANSWERS-254](https://jira.atlassian.com/browse/ANSWERS-254) and this page when it's fixed.\n",
"comments": [
{
"author": "Jeremy Largman",
"body": "Oh, and by the way, [copying and pasting doesn't work well in the editor](https://jira.atlassian.com/browse/ANSWERS-255)! That's why the above snippet appears in a white box.\n"
},
{
"author": "Jeremy Largman",
"body": "An update on this issue. Given that we'd really like to address the spam issue before fixing the indexing problem, we're targeting a couple weeks for a release that encompasses both.\n"
},
{
"author": "Jeremy Largman",
"body": "Another update. We've fixed this now. So far, it looks like Google's returning results a bit better.\n"
}
]
},
{
"author": "JamieA",
"body": "Perhaps any user's first one or two questions/comments/answers have to be approved by a moderator, after that they're free. No self-respecting spammer would bother to come up with a valid question.\n",
"comments": null
},
{
"author": "Jeremy Largman",
"body": "By the way, there is a benefit to the fact that we're not indexing properly on Google. Once we fix this, Answers will become much more appealing to spammers. I'd like to try to solve both issues at once, but spam mitigation is challenging. Akismet had a bunch of false positives, so I'd like to create rules in the system to prevent spamming. I'm open to any ideas!\n",
"comments": null
},
{
"author": "Jeremy Largman",
"body": "We're hopefully going to tackle that as well. See [ANSWERS-87](https://jira.atlassian.com/browse/ANSWERS-87).\n",
"comments": null
},
{
"author": "Nic Brough -Adaptavist-",
"body": "It's a bit of a struggle within Answers too - if you've a one-word search, I think it's fine - it checks labels and then body text, but multiple word searches all seem to do OR, whether I put quotes round a phrase, state AND, use \\&\\& etc. Pretty painful when you want Jira \\&\\& permission \\&\\& reporter for example. That should be a handful of results, not 46 pages of 50 answers a page.\n",
"comments": null
},
{
"author": "Jeremy Largman",
"body": "We know about this problem and just got our SEO team on top of it. I'll update this post when we have a status update.\n",
"comments": null
},
{
"author": "Eva",
"body": "I found it much easier to just search the old forum itself. I think a lot of questions had already been answer in the old forum and yet you cant search the old questoins here nor google. I wish Atlassian move the old questions/answers here than for users to go both places ...\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Announcement-questions/Why-does-google-hate-answers-atlassian-com/qaq-p/198570
|
[
"community",
"feedback-forum"
] |
{
"author": "Ma St",
"title": "Why in my version of Confluence I do not see the Database option when I click +?",
"body": "I do not see the Database option when I click on the plus symbol. How would the Admin add it to our list of options. I am referencing the basic database tool that allows Views.\n\nI referenced this page, but it does not show how to obtain this.\n\n[Create and edit databases \\| Confluence Cloud \\| Atlassian Support](https://support.atlassian.com/confluence-cloud/docs/create-and-edit-databases/)\n"
}
|
[
{
"author": "Barbara Szczesniak",
"body": "[@Ma St](/t5/user/viewprofilepage/user-id/5594712) Welcome to the Atlassian Community.\n\nThe answers on this post should help you with how to enable this for your site: <https://community.atlassian.com/t5/Confluence-questions/How-do-I-add-a-database-to-my-page/qaq-p/2732180>\n",
"comments": null
},
{
"author": "Brandon A_ Rosadio",
"body": "Hi [@Ma St](/t5/user/viewprofilepage/user-id/5594712) , could you add an image for more detail?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Why-in-my-version-of-Confluence-I-do-not-see-the-Database-option/qaq-p/2814483
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Janet Shuey",
"title": "Sections macro stopped working",
"body": "Although I have selected the section macro that divides the section in half, all the content lines up on the left side. I even tried adding columns to the section, but that didn't work, either.\n"
}
|
[
{
"author": "Barbara Szczesniak",
"body": "[@Janet Shuey](/t5/user/viewprofilepage/user-id/5132151) Are you using Cloud or Data Center?\n\nIf you are using Cloud, are you referring to the **Layouts** feature that you insert from the editor toolbar?\n",
"comments": [
{
"author": "Janet Shuey",
"body": "yes\n"
},
{
"author": "Barbara Szczesniak",
"body": "So are you saying that you cannot insert your cursor in the layout panel on the right side and insert text there?\n"
},
{
"author": "Janet Shuey",
"body": "When I create a section that appears as 2 cells side-by-side (as in a table), when I enter text in the right cell, it appears **underneath** the left cell when I publish, instead of to the right. I want 2 columns on the layout, and I end up with only one.\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/Sections-macro-stopped-working/qaq-p/2814473
|
[
"confluence-unknown-hosting-type",
"unknown-hosting-type"
] |
{
"author": "CGCal",
"title": "Is there a way to randomly display a page of any space?",
"body": "I created many pages ranging from simple how tos to in-depth documentation of a certain topic. I've got many topics sorted into spaces.\n\nMost pages are about topics that are continually changing and developing, for example AI.\n\nSome pages are not finished.\n\nSo I would like to be able to click on a button and confluence shows me a random page and I can revisit it.\n"
}
|
[
{
"author": "Shawn Doyle - ReleaseTEAM",
"body": "I love this concept. You want an \"I'm feeling lucky\" button for Confluence?\n\nYou would need to script something as nothing out of the box would work. There are multiple ways to do it, but I would look at Script Runner first.\n\nThere may be a Marketplace addon that would do this, but I'm not aware of one.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Is-there-a-way-to-randomly-display-a-page-of-any-space/qaq-p/2814425
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Andr? Matzke",
"title": "I cannot put something into the new Folders folder - what is this good for anyway ?",
"body": "I have found a new Function (Beta). \"Folders\". I have created one. Now its there and sitting completely useless as a new substructure node in my page. useless coz I cannot put something in it.\n\nFor me(!) there is no obvious way to put something in it.\n\nWhat purpose is behind this ? Is it so Beta that users can create a folder but not yet use it ?\n"
}
|
[
{
"author": "Michel Neeser",
"body": "Hi [@Andr? Matzke](/t5/user/viewprofilepage/user-id/5227247)\n\nYou should be able to drag and drop pages and other folders into your new folder, as seen on [this post](https://community.atlassian.com/t5/Confluence-Cloud-Admins-articles/Beta-Folders-in-Confluence/ba-p/2755263). Also, you can find more information on folders [here](https://support.atlassian.com/confluence-cloud/docs/use-folders-to-organize-your-work/).\n\nHope this helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/I-cannot-put-something-into-the-new-Folders-folder-what-is-this/qaq-p/2814133
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Matt Jones",
"title": "Collaborating across multiple Confluence accounts",
"body": "Hi,\n\nIs there any way that two organisations can effectively collaborate across Confluence accounts without needing a paid license in both spaces?!? \n\nI know you can grant guest access to a single space, but this is too limiting. \n\nA connection like Slack Connect would be marvellous, where you can have separate paid accounts, but collaborate effectively. It's not really an option to pay for double the confluence licenses just to collaborate on a few projects.\n"
}
|
[
{
"author": "Fadoua",
"body": "[@Matt Jones](/t5/user/viewprofilepage/user-id/5027153)\n\nI am afraid [@Matt Jones](/t5/user/viewprofilepage/user-id/5027153) the short answer is no.\n\nIn order to grant access to a user to Confluence they will have to consume a license.\n\nBest,\n\nFadoua\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Collaborating-across-multiple-Confluence-accounts/qaq-p/2814007
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Richard",
"title": "I want to create a mongoDB doc like site using confluence how to do so?",
"body": "Recently I learned that MongoDB doc uses confluence as its backend. I want to build a similar site (native-like). How to do so?\n"
}
|
[
{
"author": "John Funk",
"body": "Hi Richard - Welcome to the Atlassian Community!\n\nHere is a guide to help you get started:\n\n<https://www.atlassian.com/software/confluence/resources/guides/get-started/overview#about-confluence>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/I-want-to-create-a-mongoDB-doc-like-site-using-confluence-how-to/qaq-p/2814057
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Mythri Yellambhatta",
"title": "I want to create a custom automation rule to send a mail to the team on the weekly activities done",
"body": "Hi,\n\nI want to create a automation rule with inbuilt rule templates to send the team the Weekly updated done on the confluence like page creation, updated, deleted etc., how to do that, please suggest me\n"
}
|
[
{
"author": "Jan Westphal",
"body": "Hello [@Mythri Yellambhatta](/t5/user/viewprofilepage/user-id/5594388) \n\nfor Jira you can look into Filter Subscriptions: \n<https://www.atlassian.com/blog/jira/jql-the-most-flexible-way-to-search-jira-3-of-4> \n\nFor Confluence (Premium) you can build custom rules to fire when certain changes happen to your sites. \nIf you need more guidance on that fell free to let me know. \n\n<br />\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/I-want-to-create-a-custom-automation-rule-to-send-a-mail-to-the/qaq-p/2814028
|
[
"cloud",
"cloud-automation",
"confluence-cloud"
] |
{
"author": "Darina Lubomirova",
"title": "Difference in number of users in Group between Confluence Space permissions and Global settings",
"body": "Hi, \n\nI am trying to understand where a discrepancy in the number of listed group users between Confluence Space Permissions and the Global Group Settings is coming from and hope you can offer some insight.\n\nIn the permissions for a specific Confluence Space, there are 32 Jira service desk users and 38 Jira software users listed:\n\n![group-permissions-space.png](https://community.atlassian.com/t5/image/serverpage/image-id/347691iCA747660CE361FE9/image-dimensions/557x327?v=v2 \"group-permissions-space.png\")\n\nHowever, in the Global Group settings there are only 2 service desk users and 10 jira software users: \n\n![groups-global-level.png](https://community.atlassian.com/t5/image/serverpage/image-id/347693i890540A7697E9E2E/image-size/large?v=v2&px=999 \"groups-global-level.png\") \n\n<br />\n\nI am trying to figure out where the 32 and 38 listed users come from and see exact details. \nThe number of users in the rest groups are correct between the two levels\n\nWould be grateful for any guidance.\n"
}
|
[
{
"author": "Darina Lubomirova",
"body": "Have found a listed known issue that describes the same problem: \n<https://jira.atlassian.com/browse/CONFCLOUD-77979>\n",
"comments": null
},
{
"author": "Sravan Indukur",
"body": "Hi [@Darina Lubomirova](/t5/user/viewprofilepage/user-id/3948040) ,\n\nThe users count which is shown will be including the active and inactive users. So that might be the reason where you are seeing the mismatch in the count.\n",
"comments": [
{
"author": "Darina Lubomirova",
"body": "Hi [@Sravan Indukur](/t5/user/viewprofilepage/user-id/5301477) \n\nMany thanks for your answer. \nUnfortunately, even if I add the inactive users (which are only a couple) the numbers still don't add up. \n\n<br />\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/Difference-in-number-of-users-in-Group-between-Confluence-Space/qaq-p/2813978
|
[
"cloud",
"confluence-cloud",
"groups",
"permissions"
] |
{
"author": "Ishika Sharma",
"title": "I want to deactivate my confluence",
"body": "I want to deactivate my confluence from cloud ... so that i can acquire jira licenses....please help me to guide on , \" how to deactivate confluence from cloud\"?\n"
}
|
[
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@Ishika Sharma](/t5/user/viewprofilepage/user-id/5594291) and welcome,\n\nplease follow this [guide](https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/) to delete a subscription.\n\nHope this helps,\n\nFabio\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/I-want-to-deactivate-my-confluence/qaq-p/2813957
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Dian Septya Ningrum",
"title": "Confluence Content save to HTML",
"body": "Hi team,\n\nkindly help your asisstance, how to save the content in HTML format?\n"
}
|
[
{
"author": "Aron Gombas _Midori_",
"body": "You can export Confluence content to HTML with these apps:\n\n1. [https://marketplace.atlassian.com/apps/4909/content-exporter-word-pdf-html?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/4909/content-exporter-word-pdf-html?hosting=cloud&tab=overview)\n2. [https://marketplace.atlassian.com/apps/420604/scroll-html-exporter-for-confluence?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/420604/scroll-html-exporter-for-confluence?hosting=cloud&tab=overview)\n\nGive them a try!\n",
"comments": null
},
{
"author": "Barbara Szczesniak",
"body": "[@Dian Septya Ningrum](/t5/user/viewprofilepage/user-id/5594249) Welcome to the community.\n\nYou can export a space to HTML using the process described in this page: <https://support.atlassian.com/confluence-cloud/docs/export-content-to-word-pdf-html-and-xml/>\n\nJust a note (since someone had me do this and look at the output)---the output is not pretty, but it is HTML.\n",
"comments": null
},
{
"author": "Henning Stoll",
"body": "Hi [@Dian Septya Ningrum](/t5/user/viewprofilepage/user-id/5594249) In **Confluence Cloud** , saving a page in **HTML** format directly is not an available feature through the Confluence interface. You can workaround this by either priting the site as a pdf in your webbrowser and then taking the html from there or you use the developer tools and copy the html that you need from there.\n\nbest regards\n\nhenning\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Confluence-Content-save-to-HTML/qaq-p/2813894
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "stepanov_valentyn",
"title": "In the mobile app checklists do not work.",
"body": "Hi ) I encountered a problem. I created a page in Confluence that contains \"buttons\" from DidIt, which are supposed to launch the created checklist templates. It works perfectly on a laptop and in the browser on a mobile phone, but it doesn't work at all in the Android app. When I press these buttons, the screen goes blank. Could you advise if this can be fixed?![Screenshot_2024-09-17-08-54-16-330_com.atlassian.android.confluence.core.jpg](/t5/image/serverpage/image-id/347663iBC92E4A3E5A8915E/image-size/large?v=v2&px=999 \"Screenshot_2024-09-17-08-54-16-330_com.atlassian.android.confluence.core.jpg\")![Screenshot_2024-09-17-08-54-12-358_com.atlassian.android.confluence.core.jpg](/t5/image/serverpage/image-id/347664i7CB88EDEE08FA26E/image-size/large?v=v2&px=999 \"Screenshot_2024-09-17-08-54-12-358_com.atlassian.android.confluence.core.jpg\")\n"
}
|
[
{
"author": "Laura Campbell _Seibert Media_",
"body": "Hi [@stepanov_valentyn](/t5/user/viewprofilepage/user-id/5594154) and welcome to Community.\n\nThanks for reaching out to the Didit team through support. They'll be sure to get back to you.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/In-the-mobile-app-checklists-do-not-work/qaq-p/2813825
|
[
"addon-checklists",
"atlassian-marketplace",
"cloud",
"confluence-cloud"
] |
{
"author": "Melanie Rusch",
"title": "Whiteboard missing function to add links",
"body": "Hello,\n\nmy colleague is missing the function to add links to a confluence whiteboard.\n\nMy toolbar:\n\n![confluence_toolbar_withlinks.jpg](/t5/image/serverpage/image-id/347649iD206E5CC6355A832/image-size/large?v=v2&px=999 \"confluence_toolbar_withlinks.jpg\")\n\nHers:\n\n![confluence_toolbar_withoutlinks.jpg](/t5/image/serverpage/image-id/347648iA54B78F21C80C928/image-size/large?v=v2&px=999 \"confluence_toolbar_withoutlinks.jpg\")\n\nHow do i activate this function for her?\n\nThanks a lot!\n\nKind regards,\n\nMelanie\n"
}
|
[
{
"author": "Melanie Rusch",
"body": "Nevermind, i was blind. If the screen has a certain width, the function is displayed at the bottom of the bar.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Whiteboard-missing-function-to-add-links/qaq-p/2813745
|
[
"cloud",
"confluence-cloud",
"whiteboards"
] |
{
"author": "Cora Egli",
"title": "Find pages still using Legacy editor",
"body": "We migrated from Confluence Server to Cloud and moved 14K pages in the process. We enabled automatic transition to the new editor, which works for many pages except for the very complex ones - the ones I need to take a closer look at.\n\nHow can I find out how many of our pages still use the Legacy Editor? (I know how to *recognize*pages in the Legacy Editor, but only if I stumble across them.)\n\nI saw this post but hoped there might be an update:\n\n<https://community.atlassian.com/t5/Confluence-questions/How-do-you-know-which-editor-a-page-uses/qaq-p/1412049>\n\nBest, Cora\n"
}
|
[
{
"author": "Henning Stoll",
"body": "Hi, you can use the API `/wiki/rest/api/content/{content-id}?expand=metadata.properties.editor`. If the value is 'v2', it's the new editor. If it's not present or 'v1', then it's the old editor. Just use Postman or the API Tool of your choice and fill in the base url of your instance before and youll be able to find this out.\n\nThis to my knowledge is the only possible way to check this out in the cloud.\n\nBest regards\n\nHenning\n",
"comments": [
{
"author": "Cora Egli",
"body": "[@Henning Stoll](/t5/user/viewprofilepage/user-id/5523235) Many thanks for your help. This is sound advice. I am not familiar with the REST API, so I had hoped there might be a way to find these pages via Confluence UI (search/filter). But I'll check with the IT department.\n"
},
{
"author": "Henning Stoll",
"body": "Hi [@Cora Egli](/t5/user/viewprofilepage/user-id/1921373) To my knowledge this is the only possible way, since they have brought most of the macros up to date so theres no more visble difference in the pages layout. But this is a verry innacurate way to check anyways. Dont be afraid to use rest api for this use case its not very complicated you just need to generate an api token and then in postman you just use your jiras base url and attach the given ending. As authentification you use your jira email and the api token and you can send the API and should get your result\n"
},
{
"author": "Cora Egli",
"body": "[@Henning Stoll](/t5/user/viewprofilepage/user-id/5523235) Thank you for the encouragement! Will give it a try.\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/Find-pages-still-using-Legacy-editor/qaq-p/2813842
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Noah Singer",
"title": "Custom domain name taken?",
"body": "We completed a rebrand, including a new company name and URL. I am attempting to update our subdomain for Atlassian products but it says that it is already taken. When navigating to it, it doesn't resolve and we aren't using it. Where do I go from here to use our trademarked brand name?\n"
}
|
[
{
"author": "Dan Breyen",
"body": "Hi [@Noah Singer](/t5/user/viewprofilepage/user-id/5593850) welcome to the community. Even though it's not active, my first guess would be a different company with a close name has already grabbed it. I would suggest opening a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and see if they may be of assistance. Maybe they can clarify want is used.\n\nAcme Motor Company and Acme Machining both may want acme.com, but one already grabbed it. It at least sounds logical to me.\n\nHope that helps.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Custom-domain-name-taken/qaq-p/2813460
|
[
"cloud",
"confluence-cloud",
"not-applicable",
"organization-administration"
] |
{
"author": "Anitha Vinayagam",
"title": "Confluence page is not loading",
"body": "I have created a table and inserted the content for around 5000 rows.\n\nThe webpage is not loading, it shows that Error code: Out of Memory.\n\nPlease refer the attachments.\n"
}
|
[
{
"author": "Barbara Szczesniak",
"body": "[@Anitha Vinayagam](/t5/user/viewprofilepage/user-id/5589108) Are you getting this error in Confluence Cloud? Just clarifying, since your post has tags for all versions of Confluence.\n",
"comments": [
{
"author": "Anitha Vinayagam",
"body": "Hi Barbara,\n\nWe are using \"Cloud Version\". Please let me know if you have come across any issue related to this.\n\nThanks,\n\nAnitha\n"
},
{
"author": "Anitha Vinayagam",
"body": "![Screenshot 2024-09-16 151304.png](https://community.atlassian.com/t5/image/serverpage/image-id/347851iDAD58266D2798602/image-size/large?v=v2&px=999 \"Screenshot 2024-09-16 151304.png\")\n"
},
{
"author": "Anitha Vinayagam",
"body": "When I try to load the confluence page, this is the error I get every time.\n"
}
]
},
{
"author": "Alex Ortiz",
"body": "[@Anitha Vinayagam](/t5/user/viewprofilepage/user-id/5589108) Welcome to the Atlassian Community!!!\n\nTry following the tips in this article: <https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html>\n",
"comments": [
{
"author": "Anitha Vinayagam",
"body": "Thanks Alex.\n\nSeems like this one Data Centre one, tried but doesn't help. Thanks for your help.\n"
},
{
"author": "Alex Ortiz",
"body": "[@Anitha Vinayagam](/t5/user/viewprofilepage/user-id/5589108) It is super rare to get an out of memory problem in the cloud. That's why all signs point to Data Center. I would recommend you open a technical support ticket with Atlassian on this one. Is it just happening on that one page with the table? Or are other pages impacted?\n\nAre others seeing the same error when they try to access that page?\n"
},
{
"author": "Anitha Vinayagam",
"body": "Thanks Alex, for your reply.\n\nyes, it is only happening on one page which has the huge table. Whoever tries to open the page, same error message.\n\nSure, I will contact Atlassian support team.\n\nThanks,\n\nAnitha\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/Confluence-page-is-not-loading/qaq-p/2813418
|
[
"cloud",
"confluence-cloud",
"confluence-data-center",
"confluence-server"
] |
{
"author": "Vikrant Manchanda",
"title": "Page Properties Report suddenly stopped working",
"body": "Page Properties Report doesn't display any content as of this morning. Is it related to the active incident around degraded search performance?\n"
}
|
[
{
"author": "Vikrant Manchanda",
"body": "It started working! looks like it indeed was related to Search Incident!\n",
"comments": null
},
{
"author": "Alan Colantino",
"body": "Same, page property reports are not working for us as well, is there an open incident for this?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Page-Properties-Report-suddenly-stopped-working/qaq-p/2813367
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Cosmo Denger",
"title": "Direct Access to Confluence when used as a Knowledge Base",
"body": "Hi,\n\nWe would like to have our end users directly sign in to Confluence during first sign in rather than having to log into JSM to get authorized for Confluence. Has anyone been able to achieve this?\n\nIdeal workflow:\n\n* New Employee starts and IT sends an onboarding page through Confluence\n* New employee logs into Confluence directly to view page.\n\nCurrent workflow:\n\n* New Employee starts and IT sends an onboarding page through Confluence\n* New Employee MUST login to JSM first before Confluence access is granted\n* New employee logs into Confluence to view page.\n\nThe current workflow is clunky and requires an unnecessary step for users to complete. Has anyone been able to solve this?\n"
}
|
[
{
"author": "Robert DaSilva - Adaptavist",
"body": "Hi [@Cosmo Denger](/t5/user/viewprofilepage/user-id/5001422)\n\nTo make sure I understand you, the Confluence Space you want your users to access right away is one created via the JSM Knowledge Base feature, correct?\n\nI suspect there are a few things going on here that you'll need to update. My suspicion is that your new users are not considered \"Customers\" of your JSM project, and are only being granted this permission after they view it for the first time.\n\nAs it sounds like all users in your instance should have access to this JSM project, I would first recommend adding the main \"Group\" that grants users Atlassian access as a \"Customer\" to your JSM project. On most Cloud sites, this is usually the \\`jira-servicemanagement-customer\\` group, but this can vary if your admins have adjusted things. This is also likely different if you have an Identity Provider setup in your instance.\n\nThe second thing would be an action for your Admins, and that would be granting both the JSM Customer product access, and Confluence product access to the default group new users are added to. Again, if your organization has an Identity Provider set up where you can Single Sign On to Jira, the groups have likely been customized.\n\nOnce those two items are addressed, new users should automatically be given the JSM Customer permission, should automatically be added as a customer to your specific JSM project, and should also be able to jump right into Confluence.\n\nPlease let me know if this helps!\n\nRobert\n",
"comments": [
{
"author": "Cosmo Denger",
"body": "Hi [@Robert DaSilva - Adaptavist](/t5/user/viewprofilepage/user-id/3984541) ,\n\nI've tested variations of this with no success.\n\nFollowing your instructions I've added a new user to the JSM customers group. Adding the same user to Confluence product access only seems possible if they were to also consume a license which we can't allow.\n\nLet me know if I'm missing something but in Confluence, I only see the options for User (license), Guest (limited to one Confluence Space and meant for external users), Product Admin (obvious no go), and User Access admin (also not happening). I don't see an option for Confluence Customer which seems like it would solve the issue if it existed. Is there a way to create roles for Confluence?\n\nI've reached out to support as well and they could not solve but hoping there was some workaround that others have found. Here is the feature request that the agent created. The title should be corrected to internal JSM Customers.\n\n[\\[JSDCLOUD-14840\\] Ability for external JSM Customers to access Confluence Knowledge base pages - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/JSDCLOUD-14840)\n"
},
{
"author": "Robert DaSilva - Adaptavist",
"body": "Hey [@Cosmo Denger](/t5/user/viewprofilepage/user-id/5001422) ,\n\nAh, so that's correct. If the Space you need people to access is the Knowledge Base feature, that should not require a Confluence license.\n\nIn addition to adding the new user to the Service Management Customer group, you also need to make sure that group is configured in your project itself.\n\nWith all that said, based on the Atlassian Support team creating a bug for this request, the behaviour you are experiencing is either intended functionality or, in fact, a bug.\n\nI would first double-check the Project settings to ensure the users or groups are added there specifically as Customers, but otherwise, we may need to wait for Atlassian to address that bug report.\n"
},
{
"author": "Cosmo Denger",
"body": "We did review all the project settings with support, and they found nothing wrong. I just double checked the project settings, and the new test user is also a Customer there.\n\nIt feels like this behavior is Atlassian's way of verifying the user is indeed a customer first before granting access to Confluence. It's just so clunky because the user is presented with a \"Join Confluence\" button when they first sign in which prompts a license request to admins.\n\nYou are right, I think this just needs a Confluence role added of \"Customer\" which grants JSM portal only customers access to Confluence.\n"
},
{
"author": "Robert DaSilva - Adaptavist",
"body": "That tracks, I would assume viewing the JSM portal as a customer plants a cookie in the user's browser, which Confluence then uses for verification they can view the content in the Knowledge Base space.\n\nThe only other \"workaround\" would be to grant user licenses to all users, but if you're not actively using Confluence outside of this one project / space, then that can get costly pretty quickly.\n\n*** ** * ** ***\n\nOne other thought, although this would require a Premium tier subscription, is both whitelisting internal IP addresses for access to Jira and Confluence, and then making the Confluence space Anonymously accessible. This would likely bypass the JSM requirement and let anyone on the internet view the space, but the IP restriction would limit that back down to internal only.\n\nHere's Atlassian's documentation on this feature: <https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/>\n"
},
{
"author": "Cosmo Denger",
"body": "That's an interesting idea, although I don't think it will work for us because we support multiple locations and travelling employees. I appreciate the idea though!\n\nAnd yes, everyone having a Confluence license is currently too costly.\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/Direct-Access-to-Confluence-when-used-as-a-Knowledge-Base/qaq-p/2813352
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "TOPPS-GILBY, ANDREA",
"title": "Access removed",
"body": "I previously had access to Confluence and now when I try to log in, I am denied access.\n\nHow do I create a ticket to have this investigated? My access should not have been removed.\n"
}
|
[
{
"author": "Robert DaSilva - Adaptavist",
"body": "Hi [@TOPPS-GILBY, ANDREA](/t5/user/viewprofilepage/user-id/5593714)\n\nAccess to your company's Confluence instance is going to be controlled by your IT Admins. I would recommend reaching out to them using internal company communication tools (Slack, Teams, email, etc) and having them investigate your access.\n\nIt's likely that your product access has been removed for some reason.\n\nI would also recommend ensuring you are using the correct account to log in, as accounts other than your main company account may be being blocked intentionally.\n\nHope that helps,\n\nRobert\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Access-removed/qaq-p/2813311
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Natalie Chickee",
"title": "Anchor not finding their exact place.",
"body": "Hello,\n\nWhen I click on a link, instead of ***going to the exact location*** where the anchor is, the anchor shows at the top of the page. You will have to go through a table of contents. This is not the goal. I want the anchor to link to the exact location in the article. This worked before, perhaps there's a bug happening. Am I missing something or is something wrong?\n\nI link the data with the #Withthewords. It's getting there, it's just not in the right place.\n\n![Anchor1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/347582iA19B375C7EC7AC72/image-size/large?v=v2&px=999 \"Anchor1.jpg\")\n"
}
|
[
{
"author": "Barbara Szczesniak",
"body": "[@Natalie Chickee](/t5/user/viewprofilepage/user-id/5593655) Have you checked to make sure that someone didn't change the name of the anchor tag on the target page and that the text after the # in the link exactly matches the name of the anchor? If they don't match, the link will just take you to the top of the page, as though there is no anchor reference.\n\nI generally open the anchor tag and copy the name to then paste in my link, since I don't trust that I will always type it correctly.\n",
"comments": [
{
"author": "Natalie Chickee",
"body": "Yes! I've checked for consistencies. The tags match. I did the same copy and paste style you do. Hmmm ponderous\n"
}
]
},
{
"author": "John Funk",
"body": "Hi Natalie - Welcome to the Atlassian Community!\n\nI don't see a hosting type for you. Is it Cloud or Data Center?\n\nAlso, have you tried with a different browser or with Incognito mode?\n",
"comments": [
{
"author": "Natalie Chickee",
"body": "We are a large corporation. We have an internal corporate version. I'm not able to log in with my work credentials on another browser.\n\nI've tried Microsoft Edge and Firefox only to find out that it is not accessible to us, we have to use Confluence on the Chrome browser within our system.\n"
}
]
}
] |
https://community.atlassian.com/t5/Confluence-questions/Anchor-not-finding-their-exact-place/qaq-p/2813331
|
[
"anchors",
"confluence-unknown-hosting-type",
"unknown-hosting-type"
] |
{
"author": "Justin Durlewanger",
"title": "Search not working in Confluence cloud",
"body": "Hello,\n\nI am seeing an issue where certain users are unable to use the search function. No matter what they search, nothing appears.\n\nI have cleared cache, switched browsers and used inprivate/incognito mode.\n\nI searched the support portal and only found information about reindexing, but there is not an option for Content Indexing. I guess this is not related to the cloud version.\n\n[Content Index Administration \\| Confluence Data Center 9.0 \\| Atlassian Documentation](https://confluence.atlassian.com/doc/content-index-administration-148844.html)\n\nI checked the confluence status, and I see that there was an issue last week about searching but it says this is resolved. Is there a way to report I am having this issue?\n\n[Confluence Status (atlassian.com)](https://confluence.status.atlassian.com/)\n\nAre these any other options available?\n"
}
|
[
{
"author": "Jay San",
"body": "Search is now indicating degraded performance. \n\n<https://confluence.status.atlassian.com/>\n",
"comments": null
},
{
"author": "Interlaced Support",
"body": "Can confirm we have some users experience this same issue. Had them try the same things Justin has tried and searching still returns no results.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Search-not-working-in-Confluence-cloud/qaq-p/2813282
|
[
"cloud",
"confluence-cloud"
] |
{
"author": "Cherilyn diMond",
"title": "Content Status for Confluence app - dashboard missing pages",
"body": "Has anyone encountered pages missing from the status dashboard in the Content Status for Confluence app?\n\nI set this up last week and added a status to all my pages, checking that they all showed up on the status dashboard. This morning (Monday), only two pages out of a dozen or show appear in the dashboard. I've tried going into a page, deleting the status and reinstalling, manually updating the status, etc, but nothing seems to be working.\n\nHas anyone seen this before? Is there something simple I'm missing?\n"
}
|
[
{
"author": "Jessica",
"body": "Hi [@Cherilyn diMond](/t5/user/viewprofilepage/user-id/5593641)\n\n<br />\n\nWelcome to the Atlassian Community!\n\nFrom the description of the app, it seems to be a third party app vendor, right? \nI don't think I have used this app until today or seen related issues to confirm if this is an issue easy to resolve or even a configuration issue.\n\nIf this is an app that relies on the search to display results, which I believe is the case, it is possible that it was affected by an incident we had with the search performance earlier this week. It was resolved on the same day, but it could still have some issues for the search on your site if it wasn't reindexed automatically by now.\n\n<br />\n\nWith that in mind, Cherilyn, are you still seeing these issues? \n\nIf yes, we can open up a support ticket, run a reindexing and see if this is working normally again. If not, we can check if this is a Confluence related issue, if not, it would be a better approach to contact the vendor directly, if we got it right this is related to a third party app.\n\n<br />\n\nRegards, \nJessica\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Confluence-questions/Content-Status-for-Confluence-app-dashboard-missing-pages/qaq-p/2813267
|
[
"addon-fr.spectrumgroupe.confluence.plugins.content-status",
"atlassian-marketplace",
"cloud",
"confluence-cloud"
] |
{
"author": "Ro42",
"title": "Question for Confluence Plugin shows UPDATE available, but not able to update",
"body": "Hello,\n\nin our installation we have 3 Add-Ons: Questions, Atlassian Troubleshooting and Support Tools and Atlassian Universal Plugin Manager.\n\nWe where able to update these Add-Ons at least one time.\n\nNow we have the problem that the Question Add-On displays:\n\nUPDATE AVAILABLE\n\nbut when we press the button to do it, nothing happens.\n\nAny help is appreciated.\n\nThx, Roland\n"
}
|
[
{
"author": "Shannon S",
"body": "Hi Roland,\n\nCould you confirm your Confluence version as well as what is the current version of Questions that you have installed?\n\nCan you please have a look at your Confluence logs and let us know what messages you see that occur the same time when you click the button to update?\n\nRegards,\n\nShannon\n",
"comments": [
{
"author": "Ro42",
"body": "Hi Shannon,\n\nwe have confluence version 6.7.0\n\n\"Questions\" version number is not visible, because add-on information page did not open up.\n\n![Confluence-Questions-Add-Ons.png](https://community.atlassian.com/t5/image/serverpage/image-id/17114iDF23263C94CD5EC0/image-size/large?v=v2&px=999 \"Confluence-Questions-Add-Ons.png\")\n\nThe little arrow (1) that opens the add-on information page point to the \"south\" (down), but the add-on information page is not visible. So i can not tell you which add-on version we have.\n\n... (2) says there is a update available, but nothing happens if i press (3)\n\nWhere can i find the Confluence logs you talk about?\n\nMany thanks, for your help!\n\nRoland\n"
},
{
"author": "Shannon S",
"body": "Hi Roland,\n\nThank you for confirming that information.\n\nHave a look at t[his page for information](https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html) on where your logs might be located.\n\nCould you tell me if you are behind a proxy or firewall?\n\nRegards, \nShannon\n"
},
{
"author": "Ro42",
"body": "Hi Shannon,\n\ni did the following:\n\n1. Deactivate Connection to Marketplace\n\n2. After deactivation connection to Marketplace i was able to open the add-on information page (by pressing arrow, Circle No.1 in previous comment)\n\n![Questions Add-On info page.png](https://community.atlassian.com/t5/image/serverpage/image-id/17240i03B5AFE473D0B346/image-dimensions/471x257?v=v2 \"Questions Add-On info page.png\")\n\n3. Deinstall question-for-confluence 2.5.4\n\n4. Download (via browser) and install question-for-confluence 2.5.5\n\n5. Get error message after installation has finished\n\n![Questions missing dependencies.png](https://community.atlassian.com/t5/image/serverpage/image-id/17241iC2D75DAEB0234CA9/image-dimensions/466x261?v=v2 \"Questions missing dependencies.png\")\n\n6. So now i have the most current version.\n\n7. I don?t remember when i re-activate the connection to the Maketplace, but\n\nwhen the connection is activated i cant open up the add-on information page.\n\n8. i Found the log files, which one do you want?\n\n![logfiles.png](https://community.atlassian.com/t5/image/serverpage/image-id/17242iD5184C4136D2727F/image-dimensions/473x371?v=v2 \"logfiles.png\")\n\n9. If you want i can search for something inside the logfiles?\n\nRgds Roland\n"
},
{
"author": "Shannon S",
"body": "Roland,\n\nGlad to hear you were able to upgrade the add-on.\n\nYou'll want the current log file. It will be in Confluence home/logs and be called \"atlassian-confluence.log\". The directory you're looking at doesn't appear to be the home directory.\n\nIf you're not sure where that is, have a look here: [Confluence Home and other important directories](https://confluence.atlassian.com/doc/confluence-home-and-other-important-directories-590259707.html).\n\nBut if you're having trouble connecting to Marketplace, you'll want to have a look at this: [Problems connecting to the Atlassian Marketplace](https://confluence.atlassian.com/upm/problems-connecting-to-the-atlassian-marketplace-273875718.html). This is part of the reason why I asked if you were behind a firewall or proxy of any sort. It will walk you through a few steps you can check to see why it wasn't able to connect, but your log messages will help you with this.\n\nLet me know if you have any trouble.\n\nRegards, \nShannon\n"
},
{
"author": "Ro42",
"body": "Hi Shannon,\n\nthe problems only appear, if i work trough a vpn tunnel. \nIf i use a RDP session and then a browser on a pc inside the network, i.e. without any vpn tunnel, everything is working as expected.\n\nOne indicator of these problems are the missing screenshots in thhe left half of the Add-On Information page. They never show the pictures, instead they show just: \"Screenshots werden geladen ...\"\n\nI think it must be possible to do these things trough a vpn tunnel. All other things are working as expected.\n\nDo you have any hint where the problem may comes from?\n\nRgds Roland\n"
},
{
"author": "Shannon S",
"body": "Roland,\n\nWithout knowing what's in your logs it's hard to say. I would say make sure you've gone over that article I sent you earlier completely. You can also try this one:\n\n* [Configuring Marketplace Connectivity](https://confluence.atlassian.com/upm/configuring-marketplace-connectivity-306350947.html/)\n\nPlease also get in touch with your Networking team, as they may be blocking certain requests and it could cause this problem.\n\nRegards,\n\nShannon\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Question-for-Confluence-Plugin-shows-UPDATE-available-but-not/qaq-p/750034
| null |
{
"author": "Richa Kala",
"title": "How do I use the macro Questions List",
"body": "On a wiki page, I have inserted the macro Questions List. Can someone please explain from where are the questions picked up? The macro setting says topics from below. Does that mean each question has to be a child page?\n"
}
|
[
{
"author": "Fabienne Gerhard",
"body": "Hi [@Richa Kala](/t5/user/viewprofilepage/user-id/1196188),\n\nthe settings accord to the topics you can write in the next field.\n\nThose are the topics you added in the question addon.\n\nChoose the topics that would be interesting for the space, where you use the macro. Hope this helps.\n",
"comments": [
{
"author": "Richa Kala",
"body": "So is it that each question has to a separate topic(rather page)?\n"
},
{
"author": "Fabienne Gerhard",
"body": "Hope I understand that right.\n\nWhen someone asks a question, they use **one** or **more** topics where they see the question belongs to - question gets tagged with the topics.\n\nYou can create different topics in Questions where the users can choose from when they ask the question.\n\nOne question can have **one** or **several** topics.\n\n*For example:* Where do I get a my coffee for break? \n*Tags are:* **coffee, break, company, freetime**\n\nWhen using Question List macro and you choose:\n\nAny topic below and the topics you wrote in the fields are: **coffee, wine, fun**-\\> our example question will be shown\n\nAll topic below with the same topics: **coffee, wine, fun**-\\>will NOT be shown because we didn't have wine and fun topic in it\n\nThis options can help you to filter the questions that are shown on each space.\n\nIn space **Funtime** the topics could be **break, freetime, hobbies, afterwork**- now all questions that have one of the mentioned topics are relevant - you use 'Any topic below' here and write those topics in the next field\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/How-do-I-use-the-macro-Questions-List/qaq-p/749057
| null |
{
"author": "Fabienne Gerhard",
"title": "Make 'Ask question/Save' button send an email instead of posting the question",
"body": "Hi,\n\ni would like to give the**'Ask question'/'Save'** Button another function. Instead of asking the question - it should send the question to an Questions Admin where it's checked and will be postet by this question admin. \nReason is - most of the people are not comfortable with asking a question and so avoid using questions.\n\nThe nicest solution would be using the **'Ask question'** button to come to the creation page where you can choose space and/or topics - when you finished your question, picked your topic(s) and wrote all informatione \n-\\> the **'Save'** Button would create the email and not posting it in questions. \nLike those email notifications you get when you watch a certain topic.\n\nWould be awesome if anyone could help - or just tell me if that's even possible :)\n\nThanks Fabienne\n"
}
|
[
{
"author": "Shannon S",
"body": "Hi Fabienne,\n\nSave for re-writing the code entirely, this is not possible in Questions.\n\nWe do have a feature request to include a moderator in Questions, which could possibly answer your requirement. I would recommend voting on this and comment there with your exact usage requirement:\n\n* [CONFSERVER-51700](https://jira.atlassian.com/browse/CONFSERVER-51700)\n\nThank you for your understanding!\n\nRegards,\n\nShannon\n",
"comments": [
{
"author": "Fabienne Gerhard",
"body": "Hi Shannon,\n\nthanks for your answer... hope this is going to help.\n\nbest regards\n\nFabienne\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Make-Ask-question-Save-button-send-an-email-instead-of-posting/qaq-p/742172
| null |
{
"author": "JFabio",
"title": "Questions for Confluence",
"body": "I'm in trial mode at Questions for Confluence Cloud until Mar/23/18. \nAll questions and answers was just gone!! \nI checked all access and permissions and all is just fine. \nAny clue of misconfigured instance ?\n"
}
|
[
{
"author": "Beejal _London_",
"body": "Now being investigated as an incident: <https://status.atlassian.com/incidents/39bpm4g32jx7>\n",
"comments": null
},
{
"author": "Steffen Opel _Utoolity_",
"body": "Good to know that they are already aware of this regression, thanks!\n",
"comments": null
},
{
"author": "JFabio",
"body": "Thanks!!\n\nO just got an answer from Atlassian support and they did confirmed an system failure\n",
"comments": null
},
{
"author": "Steffen Opel _Utoolity_",
"body": "**Update**\n\nAtlassian support has confirmed the regression in our case too and created the following bug to track it (i.e. 'Needs verification' is slightly misleading here and probably unintentional due to being investigated still):\n\n* [Confluence for Questions Empty (CONFCLOUD-59114)](https://jira.atlassian.com/browse/CONFCLOUD-59114)\n\nI suggest you watch and vote for the issue to raise Atlassian's priority around this regression, after all, this comprises a de facto outage of an app sold separately, thus can hardly be considered a 'medium' priority issue with 'minor' symptom severity only (once again, might also just be an unintentional default due to being investigated still).\n\n----\n\n**Initial answer**\n\nI can confirm that this also affects the 'Questions for Confluence' instance that is used for the Q\\&A forum of Utoolity's support offering (and similar the one of at least one other fellow vendor), thus seems to be unrelated to your specific evaluation instance - I've submitted a support request and suggest that you [contact Atlassian](https://support.atlassian.com/contact/) as well to raise awareness for this de facto app outage, which is not yet reported on [Atlassian Status](https://status.atlassian.com/) in any way.\n",
"comments": null
},
{
"author": "JFabio",
"body": "Oops, Questions for Concluence Cloud.\n\nThis is what we are testing\n",
"comments": null
},
{
"author": "louisdj",
"body": "Hi\n\nWhat do you mean with questions and answers?\n\nHave you made any changes to your configuration?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Questions-for-Confluence/qaq-p/733002
| null |
{
"author": "Peter Nielsen",
"title": "Is it possible to make past answers/solutions for users searchable ?",
"body": "Is it possible to auto save answers /solutions to users in the knowledgebase or to simply make them searchable ?\n"
}
|
[
{
"author": "Shannon S",
"body": "Hi Peter,\n\nSearching Questions via Service Desk is not yet possible, but we have a feature request for it:\n\n* [JSDSERVER-35](https://jira.atlassian.com/browse/JSDSERVER-35)\n\nPlease feel free to vote on the request and comment there with your usage case.\n\nDo let me know if you have any questions about this.\n\nRegards,\n\nShannon\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Is-it-possible-to-make-past-answers-solutions-for-users/qaq-p/718034
|
[
"jira-service-desk"
] |
{
"author": "fatma polat",
"title": "Question list to excel",
"body": "Can i get question list ,expecially unanswered questions with tags, to excel?\n"
}
|
[
{
"author": "Shannon S",
"body": "Hi Fatma,\n\nIt's currently not possible to export your questions, but we do have a feature request for this:\n\n* [CONFSERVER-51723](https://jira.atlassian.com/browse/CONFSERVER-51723)\n\nI encourage you to vote on this and watch it in order to receive any updates on progress.\n\nPlease also comment on the request with your usage case to help understand how we can best implement it.\n\nLet me know if you have any questions or concerns.\n\nRegards,\n\nShannon\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Question-list-to-excel/qaq-p/714944
| null |
{
"author": "Dovile Trepkeviciute",
"title": "How to create a question button?",
"body": "Hi,\n\nI want to add macro Ask a question. I created a button, but then when I publish that on space and click on button Ask a question, it leads to Page template wizzard. I do not know what I need to write there, I want to have a simple and clean space just to write down any general questions for colleagues who press on the button Ask a question.\n\nThanks![Screen Shot 2018-01-26 at 09.28.33.png](/t5/image/serverpage/image-id/13371iEC2AB210D950C9FD/image-size/large?v=v2&px=999 \"Screen Shot 2018-01-26 at 09.28.33.png\")![Screen Shot 2018-01-26 at 09.28.44.png](/t5/image/serverpage/image-id/13370iB16D25D890D078CE/image-size/large?v=v2&px=999 \"Screen Shot 2018-01-26 at 09.28.44.png\")\n"
}
|
[
{
"author": "carolyn french",
"body": "Hi there and welcome,\n\nAre you on Cloud or Server? Inside the Questions macro in the page, you have to specify the template. If you are on Confluence Server, you can change to list the \"Ask a question\" template. Make sure to do Step 4 below.\n\n![2018-02-22_1417.png](https://community.atlassian.com/t5/image/serverpage/image-id/15562iA805D720702F2ECB/image-dimensions/556x293?v=v2 \"2018-02-22_1417.png\")\n\nUnfortunately, if you are on Cloud, this functionality has been deprecated by Atlassian, so you won't see the option for Step 4 above:\n\n<https://confluence.atlassian.com/questionscloud/recent-changes-to-questions-for-confluence-931038974.html>\n\nHope this helps!\n\nCarolyn\n",
"comments": [
{
"author": "Atlassian B2X",
"body": "Hello [@carolyn french](/t5/user/viewprofilepage/user-id/664664)\n\nUnfortunately we don't have \"Ask a question\" from the Template Name drop down.\n\nDo you have any solution in my case.\n\nThanks in Advance.\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/How-to-create-a-question-button/qaq-p/712901
|
[
"macro"
] |
{
"author": "DmitriyH",
"title": "Automatically assigned topics for a new questions asked inside given Space",
"body": "We are using Confuence with Questions plugin.\n\nThere are also many Spaces.\n\nIs there any way to setup the Questions plugin, in order to make it assign automatically a given topic for a newly asked questions inside given Space?\n\nFor example: all questions created in \"Space-1\" should have \"topicA\" and \"topicB\" assigned, all questions created in \"Space-2\" should have \"topicC\" assigned.\n\nAnd it's unacceptable to ask our users to put these topics manually on each questions, it's really easy to miss it.\n"
}
|
[
{
"author": "Fabienne Gerhard",
"body": "Hi Dmitry,\n\nthat works pretty easy - when you're using questions - just get the question macro in your space and choose topics that should be integrated.\n\nIn your case we are in Space-1, choose topics: topicA, topicB (separated with comma)\n\nNow enable Include **Ask Button**! Done. Everyone who uses this button will automatically generate a question including the mentioned topics.\n\nFor more information and further setup look her in docu <https://confluence.atlassian.com/questions/integrate-questions-with-your-spaces-407724495.html>\n",
"comments": [
{
"author": "DmitriyH",
"body": "Thanks a lot! It works.\n\nAnd one more quesions, which I could not solve reading a documentation: is it possible to make a direct link, which opens ALL the questions in from recent-to-oldest order, which contain for example only \"topic1\" and \"topic2\" tags?\n"
},
{
"author": "Fabienne Gerhard",
"body": "Hi [@DmitriyH](/t5/user/viewprofilepage/user-id/154256) - i don't think that's possible because - as far as I know - you can only sort by topics = which means **one** topic.\n\nWhen you click on the tag that is shown under the question you will directly move to the tagged topic (you can sort popular, recent, not answered)\n\nBut would be interesting to make a sort with 2 or 3 topics.... you could also work with maintopics maybe....\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Automatically-assigned-topics-for-a-new-questions-asked-inside/qaq-p/711891
|
[
"space"
] |
{
"author": "Michal Potyrcha",
"title": "Confluence: How to delete a topic under a question?",
"body": "I'm an admin for a space where users can ask questions. A user creates new question and adds topic. I'm not able to edit topics under these questions later on. Only person who created a question is able to edit the topic under this question.\n\nWe are using our space as a community for users and managing topics by space admins is essential. How this can be achieved.\n\n![topics.png](https://community.atlassian.com/t5/image/serverpage/image-id/12809i19DAEE6A204223CA/image-size/large?v=v2&px=999 \"topics.png\")\n"
}
|
[
{
"author": "Shannon Davis",
"body": "I just asked a similar question. The answer I got was - if you enable Reputation Based permissions for questions, then anyone with 100+ reputation can change the labels/topics on a Question.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Confluence-How-to-delete-a-topic-under-a-question/qaq-p/705943
| null |
{
"author": "Ron Summers",
"title": "Using a space for questions but not allow page creation",
"body": "We want to be able to use a space for people to ask questions in the space so the questions are limited to that space but we don't want people to be able to add pages to the space.\n\nIs this possible?\n\nOr is it that in order to do a question in a space, you need to have the Page add permission because Questions just uses the space permissions?\n"
}
|
[
{
"author": "Ron Summers",
"body": "Ok, I did an empirical test to answer my own question. If a user can ask Questions normally, they can ask a question limited to a space where they can view the space but cannot add pages. I verified by using Questions on the menu bar to look at recent questions where it shows whether the question is limited to a space or not.\n",
"comments": [
{
"author": "Shannon S",
"body": "Hi Ron,\n\nApologies for the delay. As you have discovered, any users with \"use\" (aka view) permissions for Confluence (including individual spaces), should be able to ask questions there.\n\nTherefore, you would only need to make sure the user has access to view the space in order to ask questions.\n\nI'm sorry this wasn't clear in my previous post.\n\nLet me know if you have any further questions about that.\n\nRegards,\n\nShannon\n"
}
]
},
{
"author": "Shannon S",
"body": "Hi Ron,\n\nPer our page on [Confluence Questions Permissions](https://confluence.atlassian.com/questions/permissions-407724476.html),\n> Users with permission to use Questions can ask questions, answer questions, up vote answers and more.\n\nAccording to this, a user shouldn't require Add Page permissions to ask a question.\n\nAre you finding this is not accurate for your instance?\n\nRegards,\n\nShannon\n",
"comments": [
{
"author": "Ron Summers",
"body": "The page you linked only addresses Confluence Questions permissions at the \"global\" level. My question is about space specific questions.\n\nI'm not trying to restrict access to Confluence Questions or allow anonymous access or set up curators for Questions.\n\nI've also looked at this page <https://confluence.atlassian.com/questions/integrate-questions-with-your-spaces-407724495.html> which doesn't answer my question either.\n\nBut, no, I haven't tried this exact scenario out myself, I was hoping to find an answer so I didn't to go through setting up that experiment.\n\nI know there are permissions for using Questions but when integrating (asking) Questions in a space, do the space permissions come into play?\n\nIn other words, if I only have View permissions in a space, can I still ask Questions limited to that space only? I'm hoping the answer is yes but I can't confirm that through the documentation I found.\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Using-a-space-for-questions-but-not-allow-page-creation/qaq-p/710451
| null |
{
"author": "CharlesM",
"title": "The add on does not seem to work as advertised.",
"body": "I tried adding a Questions button from a template and that does not work.\n\nI also tried to add Questions content in a content-by-label macro and it did not display.\n"
}
|
[
{
"author": "carolyn french",
"body": "Hi Charles,\n\nAre you using Questions in Confluence Cloud or Confluence Server? There are some differences ([see this blogpost](https://confluence.atlassian.com/questionscloud/blog/2017/05/cloud-infrastructure-changes)).\n\nThere is a Questions List macro that is very useful to show questions content by topic (that is the best way to show Questions content). You can vote and watch the following feature request: <https://jira.atlassian.com/browse/CONFSERVER-47087>\n\nWhere are you stuck with adding a Questions macro to \"Create a question\"?\n\nAre these the steps you are using: <https://confluence.atlassian.com/questions/integrate-questions-with-your-spaces-407724495.html#Integratequestionswithyourspaces-AddanAskaQuestionbuttontoapage>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/The-add-on-does-not-seem-to-work-as-advertised/qaq-p/699097
| null |
{
"author": "Yaacov Weingarten",
"title": "How long of a delay between asking a question and its appearance in the questions list macro?",
"body": "Users are asking a question in a Space, but they only appear in the Questions List macro (on a Space page) after I rebuild the Index.\n\nIs there a way to have them displayed automatically, i.e. without an administrator manually rebuilding the content index?\n\nThanx\n"
}
|
[
{
"author": "Gregor Kasmann_Actonic",
"body": "It is not a normal behaviour. Your administrator should try to \"Rebuild the Content Indexes From Scratch\" <https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html> \nAnd then check log files for errors from indexer.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/How-long-of-a-delay-between-asking-a-question-and-its-appearance/qaq-p/694533
| null |
{
"author": "Yaacov Weingarten",
"title": "Questions are not displayed on the Team Space Questions page",
"body": "We created a Team Space, and one of the team members used the Questions menu item to ask a question. However, when we use the \"Questions\" link in the sidebar, the questions are not listed. So I created a new page that just contains the Questions List macro, and the questions appear on that page.\n\nWhy do they not appear in the Space-based Questions page?\n"
}
|
[
{
"author": "AnnWorley",
"body": "If the team member used the Questions menu item while viewing the Team space the question should have been created in that space, and visible in the Questions menu item for the space. I created a Team space in a Confluence Cloud test instance and created a question there, it did appear in the sidebar menu's Questions as expected.\n\nIf you don't specify a space with the Questions List macro it will show questions from all spaces. When you look at the macro results, what space does it say the team member's question is in? in the following example the question is in the \"123\" space:\n\n![Screen Shot 2018-01-30 at 2.05.10 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/13609iEABEFA652A8D8D4D/image-dimensions/340x89?v=v2 \"Screen Shot 2018-01-30 at 2.05.10 PM.png\")\n\nIf you find that the questions are in the new Team space you created but are still not showing on the Questions link in the sidebar for the space, please let me know:\n\n* Are you using Confluence Cloud or Server?\n* If you are using Confluence Server, what version of Confluence, and what version of the Questions plugin?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Questions-are-not-displayed-on-the-Team-Space-Questions-page/qaq-p/694524
| null |
{
"author": "Crystal",
"title": "Administrators don't have access to \"Questions Customization\"",
"body": "I'm trying to follow the instructions in this documentation: <https://confluence.atlassian.com/questionscloud/administer-questions-738361807.html> \n\nBut there is nothing called \"Questions Customization\" in the Confluence site administration sidebar. Has this been moved or how can the administrators get access to it?\n"
}
|
[
{
"author": "Daniel Eads {unmonitored account}",
"body": "Hi Crystal,\n\nThis definitely looks like outdated documentation. You can get to the Customization for Questions from the System Administration menu:\n\n1. Click on the gear dropdown and go to **Add-ons** \n ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/9358i542D42311B112A9D/image-size/large?v=v2&px=999 \"image.png\")\n2. On the left sidebar, find the **Customisation** link under the Questions header \n ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/9359i736AC3BCD5D5FCA9/image-size/large?v=v2&px=999 \"image.png\")\n\nAlternatively, tack on /admin/questions/customise.action to your instance's base URL.\n\nCheers, \nDaniel\n\nP.S. If you feel like this answer helped, please hit the checkmark to the left to mark it as answered. This helps us focus our efforts on unsolved questions. Thanks!\n",
"comments": [
{
"author": "Crystal",
"body": "I tried this URL: <https://xxx.atlassian.net/admin/questions/customise.action>\n\nbut it redirects me here: <https://xxx.atlassian.net/admin/users>\n\nAlso, section for \"Questions for Confluence\" isn't visible:\n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/9360i3E7942800A3FCAB4/image-size/large?v=v2&px=999 \"Capture.PNG\")\n"
},
{
"author": "Daniel Eads {unmonitored account}",
"body": "Oh, you're on Cloud. Sorry - I shouldn't have assumed Server!\n\nI took a peek on a Cloud instance with Questions installed and wasn't able to find the configuration either. Between Questions being rewritten as an Atlassian Connect plugin and the implementation of ADG3 (the new look and feel), it does look like the configuration page has gone missing.\n\nI'll keep poking around but also email somebody at Atlassian that I know was involved in the plugin rewrite. Stay tuned!\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Administrators-don-t-have-access-to-quot-Questions-Customization/qaq-p/671723
| null |
{
"author": "Jan",
"title": "I am getting email Notofications for Questions that I am not allowed to see. Why?",
"body": "When watching \"All\" at Confluence questions, I am notified by email about questions that have been asked in spaces where I do not have access to. Both links to the question itself and to the respective page are giving me an error \"page not found\". In my opinion a notification only makes sense for users with access to the question. It is also critical as we are using questions for confidential topics where even the question title which I can see in the notification should not be visible to anyone without access.\n"
}
|
[
{
"author": "Hasnae",
"body": "I am not able to reproduce the issue; I believe that was fixed already\n\nOut of curiosity, which version of Confluence are you on ? cloud ? server ?\n\nThe latest similar issue that I am aware of, and which also got fixed recently is <https://jira.atlassian.com/browse/CONFSERVER-52763>\n\nI hope this answers your question.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/I-am-getting-email-Notofications-for-Questions-that-I-am-not/qaq-p/664975
| null |
{
"author": "Jan Silny",
"title": "Topics in Questions are gone",
"body": "I have a problem with the Topics in Confluence Questions. For some reason are most of my topics in the list TOPICS gone. At the moment i have in the pool approximately 100 Questions with maybe 60 topics. I was used to look for questions that have already been ask in the way that i have clicked on the tab TOPICS and there was a list of all the topics in the system. Now when i click on the TOPICS tab the list has only 11 topic listed. Do you have any iidea where are the other gone?\n"
}
|
[
{
"author": "dvehof",
"body": "Hi, rebuilding the index helped in our case, maybe you can try it.\n",
"comments": null
},
{
"author": "Fabienne Gerhard",
"body": "Hi Jan, how did you solve the problem?\n\nI've got the same problem here - no topics available on Topics overview and when asking a question - but you can see the topics that were used for existing questions.\n",
"comments": [
{
"author": "Jan Silny",
"body": "Hi\n\nin the end I did not have to deal with it. I have found out that when you ask a new question using a topic that already exist (that is however not visible) it comes somehow back. I got lucky that my users managed to ask so many questions, that soon most of the Topics were back from alone. So you have two possibilities, either you wait until the users through asking questions bring the topics back or you'll try to rebulid the index what has Daniel suggested That would be of course the better option. Next time I will not be waiting and after an update of Confluence Questions I will definitely try to rebulid the index. Eventhough I have no idea how difficult that would be.\n\nHier is what i have found to this problem\n\n<https://confluence.atlassian.com/confkb/how-to-rebuild-the-content-indexes-from-scratch-on-confluence-server-110035351.html>\n\nBut I think Daniel, or someone that has such a content reindexing performed, could verfy that procedure.\n\nI am sorry that i did not help you much but maybe there is someone with experience that could us tell more.\n"
},
{
"author": "Fabienne Gerhard",
"body": "Hi Jan,\n\nthanks for your fast answer - i could reproduce the 'comeback' of existing topics by using them in a new question, but I think that won't work on livesystem :(\n\nThanks also for the index restore solution - think I'm gonna try this. [@dvehof](/t5/user/viewprofilepage/user-id/770403) Any tips regarding this?\n\nI will post solution when I found one ;)\n"
},
{
"author": "Daniel Vehof",
"body": "The link above for rebuilding index from scratch is the way to go, but I would suggest to try just rebuilding the index in the GUI first (no need to stop confluence when this would be a problem for you).\n\nSo berfore stopping and deleting the old index I would just try step 6 to see if this helps:\n\nNavigate to **Confluence Admin \\> Content Indexing** and click \"Rebuild\"\n"
},
{
"author": "Fabienne Gerhard",
"body": "[@Daniel Vehof](/t5/user/viewprofilepage/user-id/64352) wohoo - thanks worked perfect for me. No need to stop system - just started with step 6 as you mentioned.\n> Navigate to **Confluence Admin \\> Content Indexing** and click \"Rebuild\" \n\nAll topics came back!\n\nTHANK YOU so much! Will have a look on livesystem tomorrow after update.\n"
},
{
"author": "Daniel Vehof",
"body": "[@Fabienne Gerhard](/t5/user/viewprofilepage/user-id/971720): Glad to hear :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Topics-in-Questions-are-gone/qaq-p/665120
| null |
{
"author": "ehteshamuddin",
"title": "How to import/ Export Confluence Questions with space import or export.",
"body": "I have exported a space from one instance to another and found that instead of questions I got some database numbers as links. What Do I need to do to import space with confluence questions or how do I export and import confluence questions for that space???\n"
}
|
[
{
"author": "carolyn french",
"body": "I don't know if you can easily separate out questions linked to a space and export/import just those since Confluence Questions is an add-on. If you don't have any Confluence Questions in your other instance, you could try installing the Confluence Questions add-on there. Is that, more or less what you are trying to do? Or do you not want all the questions in your second instance?\n",
"comments": null
},
{
"author": "Fadoua",
"body": "Let me please ask you first the following:\n\n* Do both instances run the same version of Confluence?\n* Are both instances running in Cloud? Or Server?\n* Do you have Export permission?\n\nBest,\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/How-to-import-Export-Confluence-Questions-with-space-import-or/qaq-p/627998
|
[
"confluence",
"export",
"import",
"migration",
"space"
] |
{
"author": "Aurelien Le Bastard",
"title": "Unable to create question in Questions for confluence",
"body": "When I click on create question, in the new page I can't type texte in the box \"What do you want to know?\".\n\n![Capture.JPG](/t5/image/serverpage/image-id/4985i05A2779A4BE98B68/image-size/large?v=v2&px=999 \"Capture.JPG\")\n"
}
|
[
{
"author": "Aurelien Le Bastard",
"body": "Ok I found here :\n\n<https://confluence.atlassian.com/kb/cross-site-request-forgery-csrf-protection-changes-in-atlassian-rest-779294918.html>\n\nProxy problem with REST.\n",
"comments": null
},
{
"author": "Aurelien Le Bastard",
"body": "I'm clicking in the top menu:\n\n![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/5041i2D980901AC4EEEFA/image-size/large?v=v2&px=999 \"Capture.JPG\")\n\nI'm using the admin account, i'm just deploying confluence.\n",
"comments": [
{
"author": "carolyn french",
"body": "That should be correct- I'm assuming you are filling in text into the box before you click \"Poser une question\". If so, then next step is to ask Support about this.\n"
}
]
},
{
"author": "carolyn french",
"body": "Where are you clicking to create question? In the top menu bar?\n\nIs it happening with other users on your instance too?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Unable-to-create-question-in-Questions-for-confluence/qaq-p/627969
| null |
{
"author": "Marco Jakobs",
"title": "Questions only in spaces and not \"global\"",
"body": "Hi,\n\nI want to force questions to be only related to spaces, without having \"global\" questions which are not related to any space.\n\nThe \"Questions\" in the header menu generates questions in a global way, visible in any space. How can I switch this off, so that only the questions related in and related to my spaces are active?\n"
}
|
[
{
"author": "AnnWorley",
"body": "You may hide the Questions button by using CSS as described in [How to hide elements in Confluence using CSS or JavaScript](https://confluence.atlassian.com/confkb/how-to-hide-elements-in-confluence-using-css-or-javascript-313458894.html).\n\nI hid the button on my test instance using the following at Confluence Admin\\>General Configuration\\>Custom HTML \"at the end of the head\":\n\n```\n<style type=\"text/css\">\n #confluence-questions-link {\n display:none !important;\n }\n</style>\n```\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Questions-only-in-spaces-and-not-quot-global-quot/qaq-p/627605
| null |
{
"author": "David S",
"title": "How do I create a text search box for Confluence Questions?",
"body": "Is there a way of having a search box that only searches the Confluence Questions (answered \\& unanswered) in a space?\n"
}
|
[
{
"author": "Shannon S",
"body": "Hi David,\n\nBy default, Confluence Questions allows search at the top of the page, and it will default to the current space, or you have the option to search all spaces:\n\n![Screen Shot 2017-08-11 at 9.15.32 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/4461iFD096C5EB16290D5/image-size/large?v=v2&px=999 \"Screen Shot 2017-08-11 at 9.15.32 AM.png\")\n\nCan you let us know how the built-in option isn't working for you or if you have any questions about it?\n\n<br />\n\nKind Regards, \nShannon\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/How-do-I-create-a-text-search-box-for-Confluence-Questions/qaq-p/623122
| null |
{
"author": "Jan",
"title": "Need to reset Confluence Questions points for one user",
"body": "Hello everyone, I need some help:\n\nWe have just implemented Questions for Confluence and migrated an internet forum before starting. Now the technical user we have taken for the import leads the score list by far. Therefore I would like to reset this user's points. We cannot delete the user as we still need it. Can anybody help out? Thanks :)\n\n![Unbenannt.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/4314iD4F3C125F9BF017C/image-dimensions/470x219?v=v2 \"Unbenannt.PNG\")\n"
}
|
[
{
"author": "AnnWorley",
"body": "There is no way to reset the points in the browser but we figured out a way to do it in the database.\n\n**Please back up your database before starting,** and restart Confluence to pick up the new values when you finish running the SQL. These queries were tested on PostgreSQL, the syntax could vary slightly if you are using MS SQL, MySQL or Oracle.\n\nFirst, find the user_key of the CLI User, by running this:\n\n```\nselect * from user_mapping where lower_username = '<the lowercase login name of the CLI User>'\n```\n\nThat will get you a result with a user_key that is associated with the user you want to delete points for.\n\nThen, to delete all the CLI User's points, run this query:\n\n```\ndelete from \"AO_B1DBB9_VOTE\"\nwhere \"TARGET_ID\" IN (select contentid\n from content\n where contenttype = 'CUSTOM'\n and pluginkey IN ('com.atlassian.confluence.plugins.confluence-questions:answer', 'com.atlassian.confluence.plugins.confluence-questions:question')\n and creator = 'user_key_from_previous_query')\n```\n\nI look forward to hearing how this works for you.\n",
"comments": [
{
"author": "Jan",
"body": "Ann, Thanks for your quick reply. I will check with our Confluence Admin and get back to you. Could be that my reply will need some weeks as everybody is on holiday at this time.\n"
},
{
"author": "Jan",
"body": "Ann, Thanks for your quick reply.\n\nI will check with our Confluence Admin and get back to you.\n\nCould be that my reply will need some weeks as everybody is on holiday at this time.\n"
}
]
}
] |
https://community.atlassian.com/t5/Questions-for-Confluence/Need-to-reset-Confluence-Questions-points-for-one-user/qaq-p/621802
| null |
{
"author": "Julian Lang",
"title": "Is there a way to restore deleted Events within a Calendar?",
"body": "One of our users accidentally deleted events within a Calendar and would like to restore these. Does this functionality exist, and if so how do we access it?\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Julian Lang](/t5/user/viewprofilepage/user-id/4485008) Welcome to the Atlassian community.\n\nThe only way to recover would be from a backup. There was a feature request but Atlassian did not do it for that functionality. <https://jira.atlassian.com/browse/CONFSERVER-50966>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Is-there-a-way-to-restore-deleted-Events-within-a-Calendar/qaq-p/1755228
|
[
"server"
] |
{
"author": "Krysta Hunt",
"title": "my team calendar URL is erroring, I can't tell what is wrong with it and its obviously not an outage",
"body": "my team calendar URL. spiremedia-tc.atlassian.net is erroring. Not sure who to reach out to or how to pursue getting it resolved.\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Krysta Hunt](/t5/user/viewprofilepage/user-id/2182966) Are you still having an issue with this? If you are on a plaid plan I would suggest submitting an issue here <https://support.atlassian.com/contact/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/my-team-calendar-URL-is-erroring-I-can-t-tell-what-is-wrong-with/qaq-p/1754872
|
[
"cloud"
] |
{
"author": "Julia Kuhnert",
"title": "Is there a possibility to arrange events in the individual lines of the timelines the way you want?",
"body": "I created a new calendar and added several different events to it. unfortunately, the software distributes these events randomly in the lines of the timeline. I would like to have events that belong to a certain genre displayed in only one line of the timeline. Is there a possibility to arrange events in the individual lines of the timelines the way you want?\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Julia Kuhnert](/t5/user/viewprofilepage/user-id/4449727) Welcome to the Atlassian Community\n\nUnfortunately it arranges them and you are not able to move them or specify the arrangement on the calendar timeline.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Is-there-a-possibility-to-arrange-events-in-the-individual-lines/qaq-p/1732183
| null |
{
"author": "Rob Horan",
"title": "Is there a way to migrate Team Calendars content in a way that shows who created the content?",
"body": "The only way I know of migrating TC content is the ICS export/import method. After having done so for one team, the feedback I received was negative, stating that it's not possible to know who has time off, flex time, etc.\n\nThis has caused such a problem that the team is considering not paying for Premium and finding a different calendar solution entirely.\n\nIs there a way to migrate the name of the person who created the event?\n"
}
|
[
{
"author": "Patrick Sch??ler _yasoon_",
"body": "Hi [@Rob Horan](/t5/user/viewprofilepage/user-id/853604) ,\n\nyou are right. ICS export/ import is a way to migrate TC content.\n\nIn case you use Outlook calendars, this app might be an option for you if you want to switch to Confluence Standard:\n\n[https://marketplace.atlassian.com/apps/1217554/outlook-calendars-for-confluence?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1217554/outlook-calendars-for-confluence?hosting=cloud&tab=overview)\n\nHere you don't need ICS export/ import. You would benefit from real-time data from Microsoft 365, no sync needed. You can simply configure, who has permissions and who can see or edit calendars in Confluence.\n\nIn this short demo you'll get an overview: <https://www.youtube.com/watch?v=Y285YW6VG5A>\n\nPlease let me know, if you have questions on it.\n\nI hope that helps.\n\nCheers, \nPatrick\n",
"comments": [
{
"author": "Rob Horan",
"body": "Thanks Patrick. I'd prefer to keep the customer happily using Team Calendars as they were before, but I'll look into this as well.\n\nEven so, how would this issue address the loss of information when migrating from Team Calendars for Server?\n"
},
{
"author": "Patrick Sch??ler _yasoon_",
"body": "Hey Rob, \n\nof course, I understand that. Customer first ;) \n\nWith our app there will be no loss of information as we do not store calendar data in Confluence but merely display the data from Outlook in real time. \n\nDoes that answer your question?\n"
},
{
"author": "Rob Horan",
"body": "Not exactly. They are currently in Confluence server and need to move their existing Team Calendars data from server to a Clud solution, ideally Team Calendars for Confluence. The existing data needs to be preserved completely.\n"
},
{
"author": "Patrick Sch??ler _yasoon_",
"body": "Okay, got it. \n\nTake a look at this one: [Team Calendar cloud migration (atlassian.com)](https://community.atlassian.com/t5/Confluence-questions/Team-Calendar-cloud-migration/qaq-p/1095097) \n\nI think this could be a good way :) \n\n<br />\n"
},
{
"author": "Rob Horan",
"body": "Thanks Patrick, but that's what I've already tried and there's a lot of info missing.\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Is-there-a-way-to-migrate-Team-Calendars-content-in-a-way-that/qaq-p/1740861
|
[
"calendar",
"cloud",
"cloud-migration",
"migration",
"migration-customer-care",
"server"
] |
{
"author": "Dominik",
"title": "Where do I find the Team Calendar in Confluence?",
"body": "Hi!\n\nI'm looking into this feature currently, but I neither find it @ our self-hosted Confluence-server nor in the marketplace to install it.\n\nCould anyone point me to the market place page perhaps?\n\nThanks!\n\nRegards, \nDominik\n"
}
|
[
{
"author": "Britta Neugebauer _yasoon_",
"body": "Hello [@Dominik Pressl](/t5/user/viewprofilepage/user-id/1139592)\n\nTeam Calenders is a great possibility to work with calendars in Confluence. However, this is only a premium feature. \n\nIf you don't have Confluence Premium, this app might be a solution for you: [https://marketplace.atlassian.com/apps/1217554/outlook-calendars-for-confluence?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1217554/outlook-calendars-for-confluence?hosting=cloud&tab=overview \"https://marketplace.atlassian.com/apps/1217554/outlook-calendars-for-confluence?hosting=cloud&tab=overview\") \n\nHere you find a short demo: [https://www.youtube.com/watch?v=Y285YW6VG5A\\&t=5s](https://www.youtube.com/watch?v=Y285YW6VG5A&t=5s \"https://www.youtube.com/watch?v=y285yw6vg5a&t=5s\") \n\nI hope that could help. \n\nCheers, \n\nBritta\n",
"comments": [
{
"author": "Dominik",
"body": "How do I go premium on Confluence server (self-hosted)?\n"
},
{
"author": "Britta Neugebauer _yasoon_",
"body": "Hi [@Dominik Pressl](/t5/user/viewprofilepage/user-id/1139592) \nAtlassian has ended sales for new server licenses, and will end support for server on February 2, 2024 ([Atlassian server end of life (sale/support) information](https://www.atlassian.com/migration/journey-to-cloud)) \n\nI'm afraid you won't be able to acquire the Team Calendar for Confluence Server anymore. Here's more info: \n[Team Calendars for Confluence Licensing \\| Atlassian](https://www.atlassian.com/licensing/team-calendars#team-calendars-for-confluence-cloud) \n[Team Calendars \\| Confluence Data Center and Server 7.12 \\| Atlassian Documentation](https://confluence.atlassian.com/doc/team-calendars-1044780345.html) \n\nCheers,\n\nBritta\n"
}
]
},
{
"author": "Vero Rivas",
"body": "Hi [@Dominik Pressl](/t5/user/viewprofilepage/user-id/1139592)\n\nLook at this post, maybe can help you\n\n<https://www.atlassian.com/es/software/confluence/team-calendars>\n\nCheers\n",
"comments": [
{
"author": "Dominik",
"body": "Yes, this is what I'm referring to in my original post. However, I have no clue where to find it or how to activate it in my self-hosted/server Confluence.\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Where-do-I-find-the-Team-Calendar-in-Confluence/qaq-p/1726550
|
[
"server"
] |
{
"author": "Jacy Yu",
"title": "Is it possible to filter Jira project boards in Team Calendars?",
"body": "My team's Jira project has multiple boards within a project. When adding event of \"Jira Sprints\", I can only add the entire calendar. Is there a way to filter specific boards' sprints for the calendar?\n"
}
|
[
{
"author": "Britta Neugebauer _yasoon_",
"body": "Hi there [@Jacy Yu](/t5/user/viewprofilepage/user-id/4410411)\n\nThank you for your question. In case you are open to switch from Team Calendars, then maybe the following integration is a solution for you: [Outlook Calendars for Confluence \\| Atlassian Marketplace](https://marketplace.atlassian.com/apps/1217554/outlook-calendars-for-confluence?hosting=cloud&tab=overview) \n\nWith this app you can filter specific boards in the calendar integration and therefore only add specific sprints to your Confluence calendar ??\n\nGreetings from Mannheim, Germany \nBritta\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Is-it-possible-to-filter-Jira-project-boards-in-Team-Calendars/qaq-p/1704271
|
[
"cloud",
"confluence-app"
] |
{
"author": "Madison K",
"title": "Cannot add team calendar",
"body": "I am trying to add a new calendar, or import an existing calendar, and neither are successfully populating a calendar on the Confluence page. When I click \"Add\", the spinning wheel appears, and the \"Add\" button highlights again, but no calendar is added.\n"
}
|
[
{
"author": "Vero Rivas",
"body": "Hi [@Madison K](/t5/user/viewprofilepage/user-id/4399644)\n\nLook at this posts, maybe can help you\n\n<https://support.atlassian.com/confluence-cloud/docs/team-calendars-faqs/>\n\n<https://confluence.atlassian.com/teamcal/embed-calendars-on-confluence-pages-654213492.html>\n\nCheers\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Cannot-add-team-calendar/qaq-p/1696771
|
[
"server"
] |
{
"author": "Tracey Bakewell",
"title": "Is there a Team Calendar Demo Available",
"body": "I'm new to Jira and Confluence. Been reviewing a lot of the information available here in the community, I would love to find a link to either a demo video or detailed explanation of what this does and what it looks like.\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Tracey Bakewell](/t5/user/viewprofilepage/user-id/4404393),\n\nIf you like vintage, then check out [the launch video from Summit 2011](https://www.youtube.com/watch?v=0_hyL3UpVFo). It gives you a concise view of all key features. It has been improved and refreshed over time, but those key features all still there. So it should give you a good idea of the product.\n",
"comments": [
{
"author": "Tracey Bakewell",
"body": "That is a great place to start, thank you!\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Is-there-a-Team-Calendar-Demo-Available/qaq-p/1702066
|
[
"cloud"
] |
{
"author": "Stanislav",
"title": "Can i see events where i'am mentioned ?",
"body": "I want to place calendare in my personal space and see only meetings and events where i'am mentioned.\n\nIs there any solutions ?\n"
}
|
[
{
"author": "Vero Rivas",
"body": "Hi [@Stanislav](/t5/user/viewprofilepage/user-id/4204478)\n\nThe truth is that the question you are asking is very interesting, I have been doing tests with my Team Calendar and I have tried to mention a person and I have not succeeded.\n\nIn fact I have created for the same person two events at the same time, the same type of event and it does not launch any notification.\n\nI'm sorry I can't help you more, perhaps, it would be a good suggestion for the creator of the addon to include it in its functionalities\n\nCheers\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Can-i-see-events-where-i-am-mentioned/qaq-p/1669777
|
[
"server"
] |
{
"author": "KRAFTON Inc.",
"title": "How do I change the display date format in the team calendar?",
"body": "Can I change the format of the date displayed when clicking on an event in Team Calendar? \nIts default value is '16 May'. I want it to be displayed in something like 'May 16' or '05-16'.\n"
}
|
[
{
"author": "Pavel Junek",
"body": "Hi,\n\nThe date format is dependent on your language settings and automatically adjusts accordingly - this is a Confluence user and global setting. An admin can set the site default language (see [Choosing a Default Language](https://confluence.atlassian.com/doc/choosing-a-default-language-214860191.html) ) and you can also set your preference (see [Edit Your User Settings](https://confluence.atlassian.com/doc/edit-your-user-settings-1016023.html) ).\n\nPavel\n",
"comments": [
{
"author": "KRAFTON Inc.",
"body": "I changed the language setting, but no matter which language is set, Day is displayed first, followed by Month. I want to display the month, followed by the day, such as'MM DD'.\n\nWhat you are saying seems to correspond to date lozenges. \n(<https://confluence.atlassian.com/doc/configuring-time-and-date-formats-150144.html#ConfiguringTimeandDateFormats-Datelozenges>) \nTeam Calendar seems to behave differently. :(\n"
},
{
"author": "Pavel Junek",
"body": "Oh, I'm based on the official Atlassian FAQ documentation - <https://confluence.atlassian.com/teamcal/team-calendars-faq-241566273.html>.\n\nI know that Team Calendar is sensitive to web browser language settings, which can also affect its appearance.\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/How-do-I-change-the-display-date-format-in-the-team-calendar/qaq-p/1683056
|
[
"confluence-data-center",
"server"
] |
{
"author": "Stanislav",
"title": "Mentioned users in meetings/events.",
"body": "1) Can calendar check when we mentioned user in the meeting/event for example today at 12-00 to 13-00 so another person **can't create** meeting/event with the same person using this time. And give us an erorr, like this person already in the meeting at this time?\n\n2) Can we link calendars so that user is adding calendar to his personal space and then he add multiple calendars to his personal calendar but see every meetings/events from mentioned calendars **only** **where he was mentioned in** other meetings/events from calendars in confluence.\n\nOr if there any extentions for Calendar in marketplace? \n\nWaiting forward for your answers\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Stanislav](/t5/user/viewprofilepage/user-id/4204478)\n\n1) Can calendar check when we mentioned user in the meeting/event for example today at 12-00 to 13-00 so another person **can't create** meeting/event with the same person using this time. And give us an erorr, like this person already in the meeting at this time? **It does not have that functionality. You would need to use a calendaring application like 0365 or Google Calendars to be able to see conflicts.**\n\n2) Can we link calendars so that user is adding calendar to his personal space and then he add multiple calendars to his personal calendar but see every meetings/events from mentioned calendars **only** **where he was mentioned in** other meetings/events from calendars in confluence. **On a personal calendar page, you can add as many calendars as you like but there is no way to filter on @ mentions.**\n\nI do not know of any apps in the marketplace that provide this functionality. There are apps that allow you to sync to calendars like Office and Google and use them in Confluence.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Mentioned-users-in-meetings-events/qaq-p/1668395
|
[
"server"
] |
{
"author": "Paige Arthur",
"title": "Make \"Who\" Required",
"body": "Can I enforce that users of the Team Calendar specify the \"Who\" field?\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Paige Arthur](/t5/user/viewprofilepage/user-id/4346474) Welcome to community.\n\nUnfortunately there is not a way to do that. There is a feature request that you can vote for here on this issue: <https://jira.atlassian.com/browse/CONFSERVER-51197>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Make-quot-Who-quot-Required/qaq-p/1661794
|
[
"server"
] |
{
"author": "John Pfotzer",
"title": "Can I collapse multiple calendars showing on the right margin of a main team calendar?",
"body": "on my main calendar I have multiple calendars listed on the right column. There are to many, can I collapse the list to shorten it?\n"
}
|
[
{
"author": "Diego",
"body": "Hello [@John Pfotzer](/t5/user/viewprofilepage/user-id/1966558)!\n\nI do face the same situation, our list of calendars can get quite long. And when you add all the event types displayed there, the scrolling gets even longer!\n\nThe expansion and contraction of the event list on the right side of our Calendar is not possible. It has been suggested some time ago but Atlassian ultimately ruled it out:\n> [CONFSERVER-50346 - Allow users to expand and collapse event types](https://jira.atlassian.com/browse/CONFSERVER-50346)\n\nSo the answer is no, we are not able to expand or contract the event type list in our calendars.\n\nI hope this clarifies this specific set of features! Let us hear from you.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Can-I-collapse-multiple-calendars-showing-on-the-right-margin-of/qaq-p/1660519
|
[
"jira-software-server",
"migration-customer-care",
"server"
] |
{
"author": "Prasad Eda",
"title": "Mail notifications are not being sent anymore",
"body": "Hello,\n\nWhenever any updates were made to the calendar in Confluence, the user would receive an e-mail in the past.\n\nThese mail notifications are not being sent anymore and the user cannot follow them.\n\n**Note:** The user watches the Confluence space already.\n\nMay I know why the user is not getting notified whenever an update made to the calendar in confluence?\n\nRegards,\n\nAndrews\n"
}
|
[
{
"author": "Vero Rivas",
"body": "Hi [@Prasad Eda](/t5/user/viewprofilepage/user-id/4231994)\n\nLook at this posts, maybe can help you\n\n<https://community.atlassian.com/t5/Confluence-questions/Confluence-Team-Calendar-Notifications-don-t-work/qaq-p/839875>\n\n<https://confluence.atlassian.com/teamcal/reminders-693899708.html>\n\nCheers\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Mail-notifications-are-not-being-sent-anymore/qaq-p/1647769
|
[
"confluence",
"server"
] |
{
"author": "Christina Morgan",
"title": "Is there a way to see the full jira ticket title in month view on the Confluence Calendar?",
"body": "While the updated view of the Confluence calendar is very slick and organized looking, it really does not work for my team. (and I just got them all using it) They really need to see the full month from a planning perspective, so list view doesn't really work for us. We need the ability to view the whole title of the jira ticket in the month view. With the new update, we are only about to see go live time and Jira ticket number. On top of that, if there are more then 4 events it will not show them at first glace. Is there a way to have it display the entire title of everything on a given day in month view?\n\nSide note: The interface is also frustrating. If I click into an event it displays a very unhelpful view of the ticket (mostly in code). and in order to click out of it, the system try's to add another event. In the previous version, when you did view ticket, it would open the ticket in a new window and allow you to stay where you were on the calendar. Now you have to click the back button and loose your places on the calendar.\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Christina Morgan](/t5/user/viewprofilepage/user-id/4299606) There is not a way to display the whole title in month view. I would suggest submitting a feature request to Atlassian here: <https://jira.atlassian.com/browse/CONFCLOUD-41550?jql=project%20%3D%20CONFCLOUD%20AND%20type%20%3D%20Suggestion%20AND%20statusCategory%20!%3D%20Done%20ORDER%20BY%20Updated>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/Is-there-a-way-to-see-the-full-jira-ticket-title-in-month-view/qaq-p/1636584
|
[
"cloud"
] |
{
"author": "Deepanshu Natani",
"title": "How can I find and download all the Team Calendars configured in my Confluence Instance?",
"body": "Hi,\n\nI need to migrate from Confluence DC to Confluence Cloud.\n\nI am using Cloud Migration assistant for the migration.\n\nNow for migrating the Calendars, I will have to download them as .ics and then import in Cloud.\n\nSo how can I download all the Calendars configured in my confluence instance? I want to download all the calendars - shared or individual\n"
}
|
[
{
"author": "Kat Warner",
"body": "You can either find each calendar (by space) and export the ics files one at a time or contact the Atlassian Migration support team who may be able to provide you with scripts to help with the process.\n",
"comments": [
{
"author": "Deepanshu Natani",
"body": "Thanks for the response [@Kat Warner](/t5/user/viewprofilepage/user-id/1210828)\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/How-can-I-find-and-download-all-the-Team-Calendars-configured-in/qaq-p/1632344
|
[
"confluence",
"migration-customer-care",
"server"
] |
{
"author": "Nick_anderson",
"title": "2021 Holiday Calendar",
"body": "Hello there,\n\nWe have a global team and I would like to get a better sense of the statutory holidays in each of our teams' countries via confluence calendar.\n\nAnything out there that would allow me to select and import a particular counties holiday calendar for 2021 ?\n\nThanks,\n"
}
|
[
{
"author": "Diego",
"body": "Hello there [@Nick_anderson](/t5/user/viewprofilepage/user-id/4341737)! \nAs you have noticed, Team Calendars is capable of importing .ics files or subscribing to external calendars via URL.\n> [Create, add, and edit calendars](https://support.atlassian.com/confluence-cloud/docs/create-add-and-edit-calendars/)\n\nThere are some online services that may provide you what you need. I was able to find a website called \"OfficeHolidays\" and also \"Webcal\". These sites have no affiliation with Atlassian whatsoever, but they seem to provide what you need:\n> [OfficeHolidays - Subscribe to National Holidays for International](https://www.officeholidays.com/subscribe/various)\n>\n> [Webcal](https://www.webcal.guru/en-IE/calendars)\n\nLet us hear from you!\n",
"comments": [
{
"author": "Jason Thompson",
"body": "Hello [@Diego](/t5/user/viewprofilepage/user-id/1188952) ,\n\nQuick question, is Team Calendars still available as a Confluence addon? \nI have searched for it in the 'Find new add-ons' section of Confluence, and on the Marketplace, however I cannot seem to find it...\n\nWe are running Server versions ...\n\nConfluence-Version 6.13.0 \nJira Core 7.13.0 \nJira Software 7.13.0 \nJIRA Service Desk 3.16.0\n\nThanks.\n"
},
{
"author": "MoshieBR123",
"body": "Hi [Diego](https://community.atlassian.com/t5/user/viewprofilepage/user-id/1188952)\n\nDo you have a response for [Jason Thompson](https://community.atlassian.com/t5/user/viewprofilepage/user-id/3937643) - there a few of us who have the same issue/ query?\n\nThanks\n\nMosh\n"
},
{
"author": "Nuno Miguel Mendes Fernandes",
"body": "Hi,\n\nTeam Calendars is now part of the Confluence software.\n\nRegards\n\nNMF\n"
},
{
"author": "Jason Thompson",
"body": "However it looks like is only available for Data Center \\& Cloud ...\n\n<https://confluence.atlassian.com/teamcal/team-calendars-for-confluence-server-documentation-240912701.html>\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/2021-Holiday-Calendar/qaq-p/1659455
|
[
"calendar",
"cloud",
"confluence",
"jira-software",
"jira-software-cloud"
] |
{
"author": "Leo",
"title": "iCalendar is not displaying Jira issue events",
"body": "Hi Team,\n\nthere was timezone configuration issue on both conf/jira which caused the issue initially. later I fixed as mentioned in one of the KB articles\n\nNow, the Jira is shown no error. but there is a error from confluence and fails to display event(s) still\n\nError log \n*ERROR \\[https-jsse-nio2-8443-exec-84\\] \\[extra.calendar3.calendarstore.CalendarDataStoreCachingDecorator\\] load Could not load calendar content from cache key* \n*-- referer:/conf/display/ETA623/calendar/396ad95a-e964-4b63-b621-b0dc1d3b2fd3?calendarName=Leo%27s%20Jira%20sync%20test \\| url: /conf/rest/calendar-services/1.0/calendar/events.json \\| traceId: 5018094b4d14b929 \\| userName: xxxxxxx* \n*com.atlassian.confluence.extra.calendar3.exception.CalendarException: calendar3.error.jiralink*\n\nAny points to fix this would be really appreciated\n\nThanks in adavance,\n\nLeo\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "From the error it looks like the Jira iCalendar Plugin is disabled in Jira. <https://confluence.atlassian.com/confkb/team-calendars-add-event-modal-does-not-contain-all-available-options-from-jira-967335971.html>\n",
"comments": [
{
"author": "Leo",
"body": "Thanks [@Brant Schroeder](/t5/user/viewprofilepage/user-id/769100)for your quick reply, I've checked this too. all 3 modules in jira are enabled. that's where I stuck :(\n"
},
{
"author": "Brant Schroeder",
"body": "Take a look at this then. <https://confluence.atlassian.com/confkb/team-calendars-for-confluence-unable-to-load-events-from-jira-calendar-310379060.html>\n"
}
]
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/iCalendar-is-not-displaying-Jira-issue-events/qaq-p/1616404
|
[
"server"
] |
{
"author": "An Votek",
"title": "When you import a calendar, can you import event types as well?",
"body": "When you import a calendar, can you import event types as well?\n"
}
|
[
{
"author": "Kian Stack Mumo Systems",
"body": "[@An Votek](/t5/user/viewprofilepage/user-id/4207575), no you can not. When importing Confluence team calendars, no custom event types will be transferred.\n\nThanks, \n\nKian\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/When-you-import-a-calendar-can-you-import-event-types-as-well/qaq-p/1602478
|
[
"cloud"
] |
{
"author": "An Votek",
"title": "After the initial calendar is set up. Can you do another import?",
"body": "After the initial calendar is set up. Can you do another import?\n"
}
|
[
{
"author": "Shannon S",
"body": "Hello [@An Votek](/t5/user/viewprofilepage/user-id/4207575),\n\nThank you for raising this question! Yes, once you've created your initial calendar, you can create additional calendars by importing an.ICS file.\n\nAre you having trouble with that feature? I recommend you read [Create, add, and edit calendars](https://support.atlassian.com/confluence-cloud/docs/create-add-and-edit-calendars/) if you haven't yet. If you continue to have any issues, let me know, and I can give you a hand.\n\nTake care,\n\nShannon\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Team-Calendars-for-Confluence/After-the-initial-calendar-is-set-up-Can-you-do-another-import/qaq-p/1602476
|
[
"cloud"
] |
{
"author": "Jamie Edmondson",
"title": "TeamBuilder ProScheduler - using with MS Project",
"body": "Is it possible to create your plan dates in TeamBuilder ProScheduler and then export them (or just push them) into MS Project?\n"
}
|
[
{
"author": "Nicholas M",
"body": "Hi [@Jamie Edmondson](/t5/user/viewprofilepage/user-id/5288814) , I think you are better contacting the company that build TeamBoard ProScheduler for this information. This community group is related to Account related questions for Atlassian.\n",
"comments": [
{
"author": "Jamie Edmondson",
"body": "Thank you [@Nicholas M](/t5/user/viewprofilepage/user-id/531551) !\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/TeamBuilder-ProScheduler-using-with-MS-Project/qaq-p/2449731
|
[
"jira-cloud"
] |
{
"author": "Mohamed aboelfotoh mohamed",
"title": "Hi, is this telegram channel belong to atlassian , @theatlassiancommunity",
"body": "This channel on telegram say that is atlassian ![IMG_20230811_151652_695.jpg](/t5/image/serverpage/image-id/274646i70FE468039268707/image-size/large?v=v2&px=999 \"IMG_20230811_151652_695.jpg\")![IMG_20230811_151921_691.jpg](/t5/image/serverpage/image-id/274647i48794D0D69AF74BB/image-size/large?v=v2&px=999 \"IMG_20230811_151921_691.jpg\")![IMG_20230811_151939_820.jpg](/t5/image/serverpage/image-id/274645iE60FC48E451047BE/image-size/large?v=v2&px=999 \"IMG_20230811_151939_820.jpg\")\n"
}
|
[
{
"author": "Andy Heinzer",
"body": "Hi,\n\nTo the best of my knowledge Atlassian does not operate any Telegram channels.\n\nThe images you have posted appear to be in relation to a service contract agreement, but I am not familiar with that particular form. I noticed at the bottom of that last image is the name Actonic - that appears to be the name of a company that offers Atlassian Consulting services per <https://actonic.de/en/>\n\nPerhaps you are looking to reach out to that consultant firm with this contract? If so I'd recommend using that site link and the contact us on that page to find someone within Actonic that might be of service to you.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Hi-is-this-telegram-channel-belong-to-atlassian/qaq-p/2447527
| null |
{
"author": "SUHAREV",
"title": "Problem with Account",
"body": "Hello! My other account [email protected] has been blocked. And I can't get data from it and even go into it. I understand why they block accounts from Russia. But I would really like to get my data, there are a lot of important things there. What can be done in this situation?\n"
}
|
[
{
"author": "Kseniia Trushnikova",
"body": "Hi [@SUHAREV](/t5/user/viewprofilepage/user-id/5290317),\n\nI'd recommend to contact the support <https://www.atlassian.com/company/contact/purchasing-licensing#/> in case if they have any backup data.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Problem-with-Account/qaq-p/2447279
| null |
{
"author": "Y.Miura",
"title": "About the condition that the email address cannot be obtained with the Users acquisition API of the",
"body": "I want to run the Get Users in Organization REST API to get the account ID and email address of a user in my organization. \nI would like to get at least the account ID and email address when executing the REST API, but the description of Responses ? UserPage ? data ? email in the REST API manual below says \"The email address of the user. If the user has restricted visibility of the email address, the property will be absent\" <https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-get>\n\nWith the above REST API, I have confirmed that even a user whose email address is open to \"only you and the admins\" can get an email address, but under what conditions can't I get an email address?\n"
}
|
[
{
"author": "David Bakkers",
"body": "Hello [@Y.Miura](/t5/user/viewprofilepage/user-id/3918872)\n\n*\"I have confirmed that even a user whose email address is open to \"only you and the admins\" can get an email address, but under what conditions can't I get an email address?\"*\n\nIt's a common misunderstanding as the documentation doesn't make it clear. That 'Share email address with only you and admins' setting is for users to shares their email address with the admins via THE GUI ONLY, it has no effect on sharing their email address with admins, or anyone else, via THE REST API.\n\nTo be able to lookup a user's email address via any REST API endpoint in Jira Cloud, that user must have 'Share email address with everybody' enabled.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/About-the-condition-that-the-email-address-cannot-be-obtained/qaq-p/2443347
|
[
"api",
"cloud",
"rest-api"
] |
{
"author": "Wendy Lai Yanqi",
"title": "Not receiving verification email to new email address",
"body": "Hi there,\n\nMy team member doesn't receive the verification email in the new email address inbox. \n\nIt shows up just fine on their old email address. \nIt does not show up anywhere on the Exchange Message Trace for the new email address. \n\nWe do not have a rule that blocks Atlassian emails.\n"
}
|
[
{
"author": "Sugandha Singh",
"body": "Hello [@Wendy Lai Yanqi](/t5/user/viewprofilepage/user-id/5239397)\n\nWelcome to Atlassian Community!!!\n\nI understand that users are not receiving the verification email.\n\nCould you please help me with a few impacted users' email addresses?\n",
"comments": [
{
"author": "Wendy Lai Yanqi",
"body": "Hi [@Sugandha Singh](/t5/user/viewprofilepage/user-id/3655335)\n\nThe email [email protected] is not receiving the verification email.\n"
},
{
"author": "Sugandha Singh",
"body": "Thanks, [@Wendy Lai Yanqi](/t5/user/viewprofilepage/user-id/5239397) for sharing the user's email address.\n\nI checked and haven't found any blockers for this account. Could you kindly verify whether the user is able to receive other Jira emails?\n"
},
{
"author": "Wendy Lai Yanqi",
"body": "Would you be able to send a test Jira email to the account? [@Sugandha Singh](/t5/user/viewprofilepage/user-id/3655335)\n"
},
{
"author": "Sugandha Singh",
"body": "Hey [@Wendy Lai Yanqi](/t5/user/viewprofilepage/user-id/5239397) this account doesn't seem to be a valid Atlassian Account. Please help me with the old Atlassian Account.\n\nIf I understand correctly, the user has changed his email address from the old account to [email protected] and not receiving any emails.\n"
},
{
"author": "Wendy Lai Yanqi",
"body": "Hey [@Sugandha Singh](/t5/user/viewprofilepage/user-id/3655335)\n\nTheir original account is [email protected] \nThey would like to change it to [email protected] \n\nThe email [email protected] is not receiving the verification email to be able to complete the change.\n"
},
{
"author": "Sugandha Singh",
"body": "Understood your point now.\n\nI checked again and found a few accounts from @funcom.com domain that were present in our email suppression lists. I have been cleared off the lists. I am not sure if that helps, but could you please try again to change the email address?\n"
},
{
"author": "Wendy Lai Yanqi",
"body": "Didn't work :(\n"
},
{
"author": "Sugandha Singh",
"body": "I am sorry to hear this [@Wendy Lai Yanqi](/t5/user/viewprofilepage/user-id/5239397)\n\nUpon checking the logs, I can verify that verification emails are delivered for this account from our end, I would suggest you to please get in touch with Atlassian Support by raising a ticket from <https://support.atlassian.com/contact/> so that we can share more details and can have a deeper look.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Not-receiving-verification-email-to-new-email-address/qaq-p/2442655
| null |
{
"author": "J Conners",
"title": "BILLING ENGINE - Cloud - WHERE IS BILLING PREVIEW",
"body": "Suddenly I am thrust into the alleged \"new\" billing engine--which looks like a relic from a 1990s legacy accounting system.\n\nI look at my subscriptions -- only free products listed.\n\nI look at my quotes -- NONE\n\nMy Jira Software, Compass, Jira Service Management, Confluence, accounts are listed NO WHERE in this alleged billing engine.\n\nAnd yet, I get an email saying my bill will be MORE THAN DOUBLE this month. For days, I have been scrambling to find out what the increase is related to and to make any necessary adjustments. I cannot SEE anything.\n\nHow do I find the billing preview BEFORE they bill me? There are not open quotes, no list of subscriptions with an amount more than zero listed.\n\nHELP!\n\nJ\n"
}
|
[
{
"author": "Anusha Rutnam",
"body": "Apologies for the confusion everyone, we are actively investigating this bug: [CLOUD-11644](https://jira.atlassian.com/browse/CLOUD-11644)Billing preview not displaying all products at org and site level\n",
"comments": null
},
{
"author": "Darius",
"body": "[@J Conners](/t5/user/viewprofilepage/user-id/4973258) \nAtlassian Support has confirmed identification of a problem causing admins like us to not be able to see an accurate view of products we pay for, billing/invoice history, saved billing information, etc.\n\nThey're actively working on it and I would expect a quick resolution.\n\nTheres a 'mini workaround' that allows you to access the billing preview for a couple of seconds before the URL redirects itself to admin.atlassian.com/billing\n\n1. Go to the Atlassian.com license portal: my.atlassian.com/products\n2. Look for the SEN ID of the organization/instance associated with the billing account you're trying to access (you might only have one)\n3. Expand this SEN ID and look for a URL to the right of the Address Details that says ++**Manage**++ **subscriptions**and click this link.\n\nWhen I do this, I'm able to see that everything is still there.\n\nIm sure they will have this fixed before Monday.\n\nI would strongly encourage you to open a support ticket with Atlassian so they can help disambiguate any billing concerns and help you remediate unintended overages. I've found them to be consistantly responsive and always friendly.\n\n[Atlassian Support](https://support.atlassian.com/contact/#/)\n",
"comments": null
},
{
"author": "Darius",
"body": "What I thought was an isolated problem with our admin portal appears to be more wide spread.\n\nOur billing portal isn't enumerating any of our paid products or addons and appears to have 'lost' past invoices, our billing information, etc.\n\nIm sure its linked to some kind of backend update. Hopefully they get it sorted out quickly.\n",
"comments": [
{
"author": "J Conners",
"body": "The answer is they bill you and THEN you find out what you got billed for..\n"
}
]
},
{
"author": "J Conners",
"body": "The answer is they bill you and THEN you find out.\n",
"comments": null
},
{
"author": "Ste Wright",
"body": "Hi [@J Conners](/t5/user/viewprofilepage/user-id/4973258)\n\nPerhaps best to contact Atlassian directly for billing queries, as they'll have better access to this information.\n\nContact them via this link: <https://support.atlassian.com/>\n\nSte\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/BILLING-ENGINE-Cloud-WHERE-IS-BILLING-PREVIEW/qaq-p/2441705
| null |
{
"author": "Shakhnoza Usmankhodjaeva",
"title": "I don't see the \"Start Progress\" on JIRA ticket! What to do?",
"body": "Has anyone encountered a similar problem in JIRA? I have been assigned to an issue but cannot find the 'Start Progress' button on the top bar. \n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/272338i7CBDE4ED1162A741/image-size/large?v=v2&px=999 \"image.png\")\n"
}
|
[
{
"author": "Rilwan Ahmed",
"body": "Hi [@Shakhnoza Usmankhodjaeva](/t5/user/viewprofilepage/user-id/5281617) ,\n\nWelcome to the community !!\n\nThere could be 2 reasons why 'Start Progress' is not displayed. Please check with your Jira admins for these points.\n\n1. There is no transition \"Start Progress' in the workflow mapped to the ticket type.\n2. There could be workflow conditions so that \"Start Progress\" is not displayed to you. i.e. you are not fulfilling the conditions.\n",
"comments": [
{
"author": "Shakhnoza Usmankhodjaeva",
"body": "[@Rilwan Ahmed](/t5/user/viewprofilepage/user-id/716861) \nThank you for your prompt response!! I'm going to check with my Jira administrators.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/I-don-t-see-the-quot-Start-Progress-quot-on-JIRA-ticket-What-to/qaq-p/2436396
|
[
"jira"
] |
{
"author": "Brijesh Shah",
"title": "Unable to submit partner enrollment form",
"body": "Hello, I am trying to submit partner enrollment form for my company Zensar. I have filled all the details but when I click Continue it only shows processing screen without going head.\n\nPlease advice.\n"
}
|
[
{
"author": "Brijesh Shah",
"body": "Its done. I missed 1 mandatory field State in the Contact screen.\n\nIts submitted now.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Unable-to-submit-partner-enrollment-form/qaq-p/2438214
| null |
{
"author": "carol jiao",
"title": "How to clear content in tag search",
"body": "I entered \"account\" in the column next to filter, and the word just stays there forever. I tired to delete it and refresh my page, but nothing happens. Is this a bug? Does anyone know how to clear it?\n\n![screenshot-20230721-183403.png](/t5/image/serverpage/image-id/270349i81C5559AA1F63E14/image-size/large?v=v2&px=999 \"screenshot-20230721-183403.png\")\n"
}
|
[
{
"author": "Kalin U",
"body": "Hi, [@carol jiao](/t5/user/viewprofilepage/user-id/5273556)\n\nDid you try the \"Reset\" button next to the title of the page \"Your community feed\"?\n",
"comments": [
{
"author": "carol jiao",
"body": "Wow, it works! Thanks a lot! I didn't notice the button before : (\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-to-clear-content-in-tag-search/qaq-p/2426517
|
[
"feedback-forum"
] |
{
"author": "HH C Yip",
"title": "How can i remove all my post on Atlassian community?",
"body": "there are 6 posts in my account due to privacy reasons, I wish to remove them, is this possible?\n\n![2023-07-17 23_26_01-Window.png](/t5/image/serverpage/image-id/269368iE94897A30DDDD4F9/image-size/large?v=v2&px=999 \"2023-07-17 23_26_01-Window.png\")\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "I've moved all your posts to \"removed\" - moderators can still see them, but they will be fully removed after a while (I don't delete posts, just in case I get it wrong)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-can-i-remove-all-my-post-on-Atlassian-community/qaq-p/2421457
|
[
"feedback-forum"
] |
{
"author": "Jana Kyselov?",
"title": "How to change Atlassian community account",
"body": "Hello, I have two atlassian accounts - one private and one business. Work on one computer on both, switching in Jira and JSM there is no problem. But cannot change the community account. Once I logged, I can logout - and when log-in, no option to select another account is given. I am automatically logged-in to one of these account. How to change the account to another one for atlassian community? Thank you.\n"
}
|
[
{
"author": "Dave Mathijs",
"body": "Hi [@Jana Kyselov?](/t5/user/viewprofilepage/user-id/5259456) welcome to the Atlassian Community!\n\nI have the same issue. The only option for me is either to use a different browser or an incognito tab to have the two accounts simultaneously open.\n\nPersonally, I've created 2 profiles in Chrome and I switch between the profiles.\n",
"comments": [
{
"author": "Jana_Kyselova",
"body": "Thanks. I think this is the only option how to manage it :-(\n"
},
{
"author": "Dave Mathijs",
"body": "Thanks to click the Green 'Accept answer' button if it helps.\n"
},
{
"author": "Jana Kyselov?",
"body": "sorry, need to use another account :-)\n"
},
{
"author": "Txus",
"body": "Thanks for your advise [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) . It has been helpful.\n\nMaybe it would be a good idea to open a ticket to fix this problem.\n\nCan we open a support ticket related to the Community or is there a channel to make suggestions for the Community?\n\nIt is to be registered as a support ticket. I've been looking around and haven't seen anything.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-to-change-Atlassian-community-account/qaq-p/2407367
| null |
{
"author": "????? ??????????",
"title": "Account is deactivated",
"body": "I receive the following error message:\n\n#### *You don't have permission to access this content* {#toc-hId-258265142}\n\n*It looks like your account has been deactivated.*\n\n*We've sent you an email with details of who to contact to get more information about this.*\n\nThe problem I am having is that no email is sent and have no idea what to do next. \n\nMy e-mail: [email protected]\n"
}
|
[
{
"author": "Shannon S",
"body": "Hi [@????? ??????????](/t5/user/viewprofilepage/user-id/5261251),\n\nI'm sorry to hear your account was disabled. The Customer advocates team previously contacted you about this on June 7th. Please check and see if you have an email from them.\n\nIn the meantime, you can raise a request with the team below and they can properly inform you of the situation:\n\n[Contact customer advocates](https://www.atlassian.com/company/contact/purchasing-licensing?utm_source=alert-email&utm_medium=email&utm_campaign=ruby-free-entitlements_EML-16016&jobid=106093770&subid=1735310855#/)\n\nTake care,\n\nShannon S \\| Atlassian Cloud support\n",
"comments": [
{
"author": "????? ??????????",
"body": "Unfortunately, I missed the e-mail. Could you give me access for a day to export my data from Trello? It's really important \n\nI will save my personal data, write down all my notes. I had been permanent user of Trello for real long time. I hope, you will help me\n"
},
{
"author": "Shannon S",
"body": "Hi [@????? ??????????](/t5/user/viewprofilepage/user-id/5261251),\n\nNo worries; once you contact the Customer advocates using the link I shared above, they can help you out.\n\nTake care,\n\nShannon S \\| Atlassian Cloud support\n"
}
]
},
{
"author": "Brant Schroeder",
"body": "[@????? ??????????](/t5/user/viewprofilepage/user-id/5261251) welcome to the Atlassian community\n\nYou will need to submit a support issue here: <https://support.atlassian.com/contact/#/> It requires that you have an active plan and not a free plan. They will be able to see your account and assist you. I will also escalate here just in case you have have a free plan.\n\nIs this account / product through your work?\n",
"comments": [
{
"author": "????? ??????????",
"body": "I have a free plan and use the account for my personal use to daily planning and studying. There is the whole life in my Trello\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Account-is-deactivated/qaq-p/2409807
|
[
"account",
"atl-rvw"
] |
{
"author": "Satoshi Kudo",
"title": "?????????????????????????????????????????????",
"body": "?????????????????????????jira?Confluence??????????????????join????????????????\n\n????????????????????????????????????????????????????\n"
}
|
[
{
"author": "Ai Hirama",
"body": "?????????????????????????\n\n????????????????????????????????????????????????????????????????????????????????????????????????????????????\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/%E7%AE%A1%E7%90%86%E5%AF%BE%E8%B1%A1%E3%82%A2%E3%82%AB%E3%82%A6%E3%83%B3%E3%83%88%E3%81%8C%E3%82%A2%E3%83%88%E3%83%A9%E3%82%B7%E3%82%A2%E3%83%B3%E7%B5%84%E7%B9%94%E3%81%AE%E5%A4%96%E9%83%A8%E3%81%A7%E4%BD%9C%E6%88%90%E3%81%97%E3%81%A6%E3%81%84%E3%82%8B%E8%A3%BD%E5%93%81%E3%82%A4%E3%83%B3%E3%82%B9%E3%82%BF%E3%83%B3%E3%82%B9%E3%81%AE%E5%89%8A%E9%99%A4%E6%96%B9%E6%B3%95%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6/qaq-p/2401582
|
[
"confluence",
"jira"
] |
{
"author": "Lorenzo Galvani",
"title": "How can I change the credit card details?",
"body": "Dear Support Team,\n\nCould you please provide me with step-by-step instructions on how to update the credit card details in JIRA?\n\nSpecifically, I am looking for guidance on the following:\n\n1. Accessing the Account Settings: Please let me know how to navigate to the account settings section in JIRA where I can manage my payment details.\n\n2. Locating the Credit Card Information: Once I am in the account settings, kindly direct me to the specific section or tab where I can find and edit my credit card information\n\nKind regards\n"
}
|
[
{
"author": "Manoj Gangwar",
"body": "You should be able to change the details in your <https://my.atlassian.com> account.\n",
"comments": [
{
"author": "Lee Reyes",
"body": "Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) , im new to managing the atlassian account. where in my.atlassian.com can I change the credit card details? \nI am the Organization Admin, and I could not find it yet from the site.\n\nThank you.\n"
},
{
"author": "Manoj Gangwar",
"body": "Your account details should be managed through your My Atlassian account:\n\n<https://confluence.atlassian.com/pages/viewpage.action?pageId=253231652>\n\nEdit: for OnDemand license, see here:\n\n1. <http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-3>\n"
},
{
"author": "Lee Reyes",
"body": "Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) , thank you for your prompt response. i appreciate it.\n\nI checked <http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-3>, and it says there that there should be an \"Edit Credit Card\" button.\n\nHowever when I checked, there is none.![myatlassiandotcom.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/285793i67B008162F7898D9/image-size/large?v=v2&px=999 \"myatlassiandotcom.jpg\")\n"
},
{
"author": "Manoj Gangwar",
"body": "Could you please click on manage subscription and check?\n"
},
{
"author": "Lee Reyes",
"body": "it directs me here...but there's still no button for changing credit card.\n\nwhen i go to billing details, it just shows me the message below.\n\n![atlassian_managesubscriptions.png](https://community.atlassian.com/t5/image/serverpage/image-id/285801i257A5933ED4A1D4B/image-size/large?v=v2&px=999 \"atlassian_managesubscriptions.png\")![atlassian_billingdetails.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/285800i40240CFE6B8E1597/image-size/large?v=v2&px=999 \"atlassian_billingdetails.jpg\")\n"
},
{
"author": "Manoj Gangwar",
"body": "You may raise a request with atlassian support. On the previous screenshot click on request support and check with them. It could be some permission issue.\n"
},
{
"author": "Lee Reyes",
"body": "thank you [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987) . \nI did already earlier today..and am just waiting for their response.\n\nThank you again!\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-can-I-change-the-credit-card-details/qaq-p/2403612
| null |
{
"author": "DHARMADURAI R",
"title": "when automation rule changed send a notification to admins",
"body": "When anyone makes a change in the automation rule the set of users should be notified.\n"
}
|
[
{
"author": "Jesse Geiger",
"body": "Hello, and welcome new person!\n\nI only work in Cloud, so this is a Cloud answer: \nJira automation rules can only be modified by administrators, either Project admins or Site (global) admins. You can reduce this down to only site admins as outlined in the article below. That being said, \"administrators\" should share a set of guidelines for changes just like in any other system. If you are concerned about who is changing what, perhaps someone should not be an admin. Not trying to be mean there, but administration of any system requires some form of respect of the powers given, and communication of upcoming changes so all are aware.\n\nEach automation also has its own audit log which DOES show changes, but there is no starting trigger or event I can find that scans this for changes, and nothing appears in the Site security audit log either. I do understand that it would be unrealistic to scan the log of every automation rule for changes.\n\nI scanned around for Smart Values, other automation triggers, or something that hits that rule audit log, but unless there is something under the hood like an API, I do not think this is possible. Perhaps raise an Atlassian feature request, and I'll vote for it, as it sounds like a good idea.\n\nPlease reference this article for overall guidance. \n<https://support.atlassian.com/cloud-automation/docs/permissions-required-for-jira-cloud-automation-rules/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/when-automation-rule-changed-send-a-notification-to-admins/qaq-p/2400347
| null |
{
"author": "Peter Chainey",
"title": "How do I report a bug for the Inpay RSM pay portal?",
"body": "Hi there,\n\nMy work recently started using the Inpay RSM payslip portal. It doesn't work for me and I need to report a bug. My work doesn't care; they're all incompetent. I clicked on the website to report a bug, and I was taken to Atlassian's page. I have no idea which of the many Atlassian services the InPay RSM wage portal belongs to. Can anyone give me any help at all about where I should be raising this? I assume it's not here.\n\nThe problem, in case this is the right place after all, is that my new account was created, but I can't log in. I have never been able to log in. I click on \"Forgot password\" so I can reset the password (I think this is what I need to do), but instead of a password-reset email, I just get the email saying, \"Your account has been created; go here to log in.\" But my password still doesn't work. I get the emails, so I assume my account has been activated; I just can't log in because I get the wrong email when I try to reset my password.\n\nThe URL where I should be logging in is <https://inpay.es.rsmuk.com/payslipportal4/login.aspx>. I created a password when I set up the account, but this is not being accepted. Can anyone here help me?\n\nThank you in advance,\n\nPeter\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community! \n\nI think you are in the wrong place, your question does not seem to be about an Atlassian system. I suspect you have clicked on \"help with the system in use for documentation or issue tracking\" instead of \"help with the product\".\n",
"comments": [
{
"author": "Peter Chainey",
"body": "Thank you for that; I admit I did think I was in the wrong place, but it was the only link I could see. I will have another look.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-do-I-report-a-bug-for-the-Inpay-RSM-pay-portal/qaq-p/2399316
| null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.