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{
"author": "Fernanda Galdino",
"title": "Area de trabalho",
"body": "GOSTARIA DE SABER QUANTAS AREAS DE TRABALHO EU POSSO TER NO PLANO STANDART E NO PREMIUM?\n"
}
|
[
{
"author": "Vronik",
"body": "Hi\n\nLook ak this\n\n<https://trello.com/pricing>\n\nIf my answer helped you, \nplease mark it as accepted so that other people looking for similar problems can find it more easily\n\n<br />\n\nThanks\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Area-de-trabalho/qaq-p/2813139
|
[
"cloud"
] |
{
"author": "Aidana",
"title": "????? ?????????????? ????? ???????? ??????? ??????????",
"body": "?????? ????!\n\n????????????? ????? ?? ???? ????? ???????? ??????? ??????????\n"
}
|
[
{
"author": "Kseniia Trushnikova",
"body": "[@Aidana](/t5/user/viewprofilepage/user-id/5593211), ?????? ????!\n\n???????? ???? ????? ??????. ???????????? ? ?????????? ????? ????? ???????? *?????? ?????????????* ? ?????? ???????????????, ?????? ?????????? ???: <https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/%D0%9F%D1%80%D0%B0%D0%B2%D0%B0-%D0%B0%D0%B4%D0%BC%D0%B8%D0%BD%D0%B8%D1%81%D1%82%D1%80%D0%B0%D1%82%D0%BE%D1%80%D0%B0-%D0%BC%D0%BE%D0%B6%D0%BD%D0%BE-%D0%BF%D0%B5%D1%80%D0%B5%D0%B4%D0%B0%D1%82%D1%8C-%D0%B4%D1%80%D1%83%D0%B3%D0%BE%D0%BC%D1%83-%D1%83%D1%87%D0%B0%D1%81%D1%82%D0%BD%D0%B8%D0%BA%D1%83/qaq-p/2812922
|
[
"cloud",
"trello-cloud"
] |
{
"author": "darcyrosevideo",
"title": "All of a sudden unable to move lists from one board to another.",
"body": "I'm trying to move a list from one board to another, but for some reason, the drop down menu on the \"move list\" option says, \"no options available\" when it should be showing me a list of my other active boards. My other boards are fine, they show the drop down menu like always. I can't find anything in my settings that would prohibit this action on this one board. Any ideas?\n"
}
|
[
{
"author": "Manon Soubies-Camy",
"body": "Hi [@darcyrosevideo](/t5/user/viewprofilepage/user-id/5593378) and welcome to Community!\n\nAre all boards part of the same workspace? You can see which workspace your board belongs to [from the sidebar](https://support.atlassian.com/trello/docs/trello-navigation/#The-sidebar).\n\nHope this helps!\n\n- Manon\n",
"comments": [
{
"author": "darcyrosevideo",
"body": "Hey Manon! Thanks for responding. All of the boards belong to the same workspace as I only have one workspace!\n"
},
{
"author": "Manon Soubies-Camy",
"body": "Does [this documentation page](https://support.atlassian.com/trello/docs/unable-to-edit-a-workspace-board/) helps? It basically checks if:\n\n* you're a member of the board\n* you exceed your workspace's board limit\n"
},
{
"author": "darcyrosevideo",
"body": "That helped! I ended up deleting one of my old boards, and when I refreshed the page, I could move lists from the new board. Manon, thank you so much for your help!\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/All-of-a-sudden-unable-to-move-lists-from-one-board-to-another/qaq-p/2812959
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Bryan Whitford",
"title": "Does Trello or Atlassian have a monitored email address for invoices?",
"body": "We need a 'live' email address for creating purchase orders and paying invoices. Does anyone know if there is one? I keep going around and around in knowledge base articles but am unable to speak to a person.\n"
}
|
[
{
"author": "Carolina Lopez",
"body": "Hi Bryan, welcome to the Atlassian Community!\n\nThere isn't an official email address to contact our billing team. The official way to reach them is through [this contact form](https://www.atlassian.com/company/contact/purchasing-licensing#/). I suggest contacting them and explaining why you need a direct email address, I'm confident they'll be able to find a solution for you!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Does-Trello-or-Atlassian-have-a-monitored-email-address-for/qaq-p/2812755
|
[
"billing",
"cloud",
"invoice",
"trello-cloud"
] |
{
"author": "Jean-Francois Berleur",
"title": "Can you create more than one workspace with a free Trello account?",
"body": "I seem not to be able to create multiple workspaces on my free Trello account. Is it possible or not?\n"
}
|
[
{
"author": "Rasmus Wulff Jensen",
"body": "Yes, That is possible... (there seems in fact to be no limit to how many workspaces you have)\n\n![create_workspace.png](https://community.atlassian.com/t5/image/serverpage/image-id/347566i6FB9F490F4B1856D/image-size/large?v=v2&px=999 \"create_workspace.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Can-you-create-more-than-one-workspace-with-a-free-Trello/qaq-p/2812750
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Tyler Smith",
"title": "Can Guests use standard features?",
"body": "I can't seem to wrap my head around workspace vs boards yet. If I have a paid standard account, will my guests be able to use those options? (For example, will my guest be able to color code the lists if they want to?) Or will I be the only one who can do things that require the standard plan? Thanks.\n"
}
|
[
{
"author": "Alisson Sartor",
"body": "Hello, Tyler! \n\nWhen you get a Trello paid Plan and add a guest to a board or to your workspace as a member, he will be able to use all the elements you have on that plan that is inside your workspace. \n\nGuests have the same features available as other members when in a Standard or Premium Workspace. The only features that are not available for guests are [creating and editing collections](https://support.atlassian.com/trello/docs/creating-collections-for-premium-workspaces/) and [making the board into a template](https://support.atlassian.com/trello/docs/creating-template-boards/). \n\nYou can check more details about on the documentation below \n\n<https://support.atlassian.com/trello/docs/board-guests/> \n\nKind regards \nAlisson \nTrello Team\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Can-Guests-use-standard-features/qaq-p/2812577
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Diane Noto",
"title": "Does anyone know the correct support email address?",
"body": "Need to contact support. The email address listed is not valid.\n"
}
|
[
{
"author": "vikram",
"body": "Hi [@Diane Noto](/t5/user/viewprofilepage/user-id/5592863)\n\nWelcome to Atlassian Community.\n\nBelow is the url, If you are looking for Trello support\n\n<https://support.atlassian.com/contact/#/>\n\nvikram P\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Does-anyone-know-the-correct-support-email-address/qaq-p/2812501
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Haitam",
"title": "Trouble Syncing Google Calendar with Trello ? Need Assistance",
"body": "Hi Trello Support,\n\nI'm having trouble syncing my Google Calendar with Trello, even though I've tried using Planyway and the premium version. Unfortunately, the issue persists.\n\nCould you help me get my Google Calendar and Trello synced up? I'm open to using Planyway or any other tools that might work.\n\nThanks a lot for your assistance!\n\nBest, Hanzo\n"
}
|
[
{
"author": "Augusto Lisboa",
"body": "Hi Hanzo, there are a few options that you can use:\n\n* Native Feature: [Using Trello with Google Calendar](https://support.atlassian.com/trello/docs/using-trello-with-google-calendar/). This option usually has some delay in update due to the Google Calendar refresh rate.\n* Third Party integration by Unito: [Two-Way Sync](https://trello.com/power-ups/620422ba06122a0cfc5cd3dd/google-calendar-trello-two-way-sync). Some users prefer this option due to delay.\n* Third Party PowerUp by Mig: [Google Calendar Sync](https://trello.com/power-ups/64b4401f579fae7ab70c0314/google-calendar-sync). No experience with this one.\n\nThere are a lot of other options that can help you sync those calendars. But please let me know if some of those fit your needs. :D\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Trouble-Syncing-Google-Calendar-with-Trello-Need-Assistance/qaq-p/2812492
|
[
"cloud",
"google-calendar",
"trello-cloud"
] |
{
"author": "Jennifer",
"title": "the videos are not loading",
"body": "All of a sudden I am not able to watch or share any video from Trello on my Iphone mini 13. It has worked fine for months, but. now it is not letting me view or share ANY video at all.\n"
}
|
[
{
"author": "Augusto Lisboa",
"body": "Hi, Jennifer! Welcome to the community.\n\nThe procedures described in \"[Troubleshooting for the iOS app](https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/)\" may fix this issue. Can you please check it and let me know?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/the-videos-are-not-loading/qaq-p/2812491
|
[
"cloud",
"confluence",
"trello-cloud"
] |
{
"author": "Mike Johnson",
"title": "If I give another board member admin permission can they delete ME from the board?",
"body": "I created the workspace and the board under my personal email.\n"
}
|
[
{
"author": "Gaurav Kataria",
"body": "Yes, any admin can delete other users from the workspace.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/If-I-give-another-board-member-admin-permission-can-they-delete/qaq-p/2812484
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Pascale Lemmers",
"title": "Can?t open attachments",
"body": "Hi guys, I can't open attachments anymore in my account. Has anyone else had this problem?\n\nThanks in advance,\n\nBest,\n\nPascale\n"
}
|
[
{
"author": "vikram",
"body": "Hi [@Pascale Lemmers](/t5/user/viewprofilepage/user-id/5592733)\n\nWelcome to Atlassian Community\n\nIs your attachment is any specific file types that are not supported by your phone/PC(device) or the device is not having any app to open the file.\n\nTry to check the below link for attachments documentation.\n\n[Why can't I open file:// links? \\| Trello \\| Atlassian Support](https://support.atlassian.com/trello/docs/why-cant-i-open-file-links/)\n\nif still have problem write to <https://trello.com/contact>\n\nwith Regards\n\nVikram P\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Can-t-open-attachments/qaq-p/2812421
|
[
"cloud",
"trello-cloud"
] |
{
"author": "cornel_prisecaru",
"title": "Security concern",
"body": "Hello,\n\nI'm facing the following issue. Every time I login in my trello app on android, I see 2 devices logged in (in atlassian account, on manage my devices page). For example, it the screenshot bellow, I am logged in 2 android devices (native app) which i recongnize, and 2 mobile devices with android 10, which I don;t recognize.\n\nIs this normal?\n\n![image.png](/t5/image/serverpage/image-id/347408i801051F595F68863/image-size/large?v=v2&px=999 \"image.png\")\n"
}
|
[
{
"author": "Renato Fagaraz",
"body": "Hi there! \n\nNo need to be concerned, this is well documented in our article here - <https://support.atlassian.com/atlassian-account/docs/manage-recently-used-devices-for-your-atlassian-account/>\n> If you've logged in using a mobile app, **you'll see a listing for a web login as well as your mobile login** because mobile logins are completed through a browser. \n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Security-concern/qaq-p/2812300
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Brian Black",
"title": "Location Field On PC",
"body": "Hello!!! I am on the free service. Whenever I use the app, each card has a field for \"location\" and I can drill down on the map or type in an address. It is awesome and easy.\n\nWhen I'm on my PC, a new card does not have that feature. This is the case if I am using the PC app or if I'm accessing the card via my browser.\n\nPlease tell me what I'm doing wrong.\n\nThank you very much.\n"
}
|
[
{
"author": "vikram",
"body": "Hi [@Brian Black](/t5/user/viewprofilepage/user-id/5440990)\n\nWelcome to Atlassian Community.\n\nThere might be some issue with the app on desktop.\n\nplease uninstall and install.\n\nor write to\n\n<https://trello.com/contact>\n\nVikram P\n",
"comments": [
{
"author": "Brian Black",
"body": "I cannot contact support because I am on a free plan.\n\nFurthermore, I just uninstalled and reinstalled the app and still no location field.\n"
},
{
"author": "vikram",
"body": "[@Brian Black](/t5/user/viewprofilepage/user-id/5440990)\n\nOh ok you are on free plan.\n\nI think map/location are not part of free plan\n\nplease check the below URL\n\n[Which Trello Plan Is Best for You? Our Pricing Guide Can Help \\| Trello](https://trello.com/pricing)\n\nvikram P\n"
},
{
"author": "Brian Black",
"body": "![IMG_0806.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/347436i9E74420A846394DA/image-size/large?v=v2&px=999 \"IMG_0806.jpeg\")\n"
},
{
"author": "Brian Black",
"body": "That screenshot is from the app.\n\nBut on PC, the location field does not show up\n"
},
{
"author": "vikram",
"body": "Hi [@Brian Black](/t5/user/viewprofilepage/user-id/5440990)\n\nOn the PC, Location functionality is not provided by Trello for free plan\n\nyou can check that from below url.\n\n[Which Trello Plan Is Best for You? Our Pricing Guide Can Help \\| Trello](https://trello.com/pricing)\n\nvikram P\n"
},
{
"author": "Brian Black",
"body": "Well, earlier I uploaded a screenshot from the app on my Iphone that shows the location field. Furthermore, I am using the location field on my cards.\n\nPlease understand, I have it for cards on my phone but not cards on my pc.\n\nFinally, I think you are confusing \"map view\" while I am talking about a location field within cards.\n\nPlease look at the uploaded screenshot because I believe you are not correct.\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/Location-Field-On-PC/qaq-p/2812461
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Scopfy Scythe",
"title": "Is there a way to request a takedown on a trello, Theres a trello with personal information.",
"body": "There is currently a trello that has personal information, 18+ content, and more attached to it. Aswell as pedophilia, Allegations and more. is there a way i can report it to request it to be taken down.\n"
}
|
[
{
"author": "vikram",
"body": "Hi [@Scopfy Scythe](/t5/user/viewprofilepage/user-id/5592588)\n\nWelcome to Atlassian Community.\n\nPlease write to\n\n<https://trello.com/contact>\n\nso that they can do the needful for you.\n\nVikram P\n",
"comments": [
{
"author": "Andy Heinzer",
"body": "While the support team might be able to help as well, you can always email [email protected] and our anti-abuse team will review reports sent to that address. We are unable to respond to reports send to that mailbox, but you can still report any site that is violating our terms of service.\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/Is-there-a-way-to-request-a-takedown-on-a-trello-Theres-a-trello/qaq-p/2812346
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Valery",
"title": "Use a calendar",
"body": "I have a table per client. For each client I have tasks to accomplish, in progress, or completed. I would like to assign tasks to a collaborator. AND that the collaborator has a specific day, September 24 for example for this client. He will have to do a maximum of tasks on September 24, but on September 25 he moves on to another client.\n\nI would like that on the calendar view, the collaborator sees which client he has to work on today and the priority tasks\n\nThan you for your help!\n"
}
|
[
{
"author": "Renato Fagaraz",
"body": "Hi, Valery! \n\nI'd recommend making your collaborator a member of the cards with all tasks! This will make them highlighted in your Calendar Views when looking at cards due on that date! \n\n<https://support.atlassian.com/trello/docs/adding-a-member-to-a-card/>\n\nThis will also allow your collaborators to see all cards assigned to them without having to access the boards by going to <https://trello.com/my/cards>.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349353i3658C2C093DFFE21/image-size/large?v=v2&px=999 \"image.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Use-a-calendar/qaq-p/2812282
|
[
"cloud",
"trello-cloud"
] |
{
"author": "??????? ???????",
"title": "How can I see when the automation on the free version will start working again ? :)",
"body": "How can I see when the automation on the free version will start working again and where I have exceeded the norm?\n\nI started using automation as a beginner and suddenly after 10-20 commands they stop working and it says that my limit is all, but what is it? How can I understand it? And when will it be updated and where can I see it? Also how to make so that the cards with the date today mixed in the column today ? because I have long searched and tried, but never found such a command so also the limit is over )))) thank you for your future answers, you really help to advance in the use. Translated with DeepL.com (free version)\n"
}
|
[
{
"author": "Daniel Joseph",
"body": "To check your automation limits and usage in the free version, go to the \"Automation\" settings in your tool's dashboard. For Trello, view limits under \"Butler\" commands. If you've exceeded the limit, it resets monthly.\n\nFor arranging cards with today's date in a specific column, use automation commands, but advanced options might require upgrading to a paid plan.\n",
"comments": [
{
"author": "??????? ???????",
"body": "Thank you, but please write how the rule should look like that when the number occurs, it would be mixed in today, and if the business tomorrow, it would be mixed in tomorrow column? \n"
},
{
"author": "??????? ???????",
"body": "It's just that I keep doing it and doing it and it's not working.\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/How-can-I-see-when-the-automation-on-the-free-version-will-start/qaq-p/2812207
|
[
"automation",
"cloud",
"limit",
"trello-cloud"
] |
{
"author": "Emily Castleberry",
"title": "Deleting purple lines in formating",
"body": "Hello!\n\nWhen i copy and paste information from Trello to an email it adds purple lines like highlights the text. How can i get rid of this? It stays on the email.\n\nThanks!\n"
}
|
[
{
"author": "Camilo Galleguillos",
"body": "Hi, Emily!\n\nYou can use Ctrl+Shift+V (Cmd+Shift+V in Mac) to paste the text without formatting. This shortcut can be used in general in any case where you get unwanted formatting when pasting text. \n\n|----------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 \"cgr-sr-badge\") | #### Camilo Galleguillos {#toc-hId-373490090} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com) [[email protected]](mailto:[email protected]) Santiago, Chile |\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Deleting-purple-lines-in-formating/qaq-p/2812097
|
[
"cloud",
"trello-cloud"
] |
{
"author": "shall",
"title": "Dependency version compatibility tracking",
"body": "Hello,\n\nIs it possible to use Compass to track version compatibility of dependencies? If this isn't an explicit existing feature, can anyone recommend a way to do this with existing features?\n\nExample Use Case:\n\nIf a new version of a library component is released that breaks compatibility with an application that uses it as a dependency, can this information be stored in Compass? If the application is updated to work with the new major revision of the library, can the version at which compatibility changes be tracked?\n\nThis use case seems to come up particularly often when using 3rd party / external components as dependencies for in-house developed components. It's important to know which versions we're using to build our products and track when things get updated in potentially code breaking ways.\n"
}
|
[
{
"author": "Adam Setch",
"body": "We're in the process of implementing two types of custom metrics / scorecards that are related to the OP.\n\n1. Metrics on amount and/or type of open [Renovate Bot](https://docs.renovatebot.com/) pull requests\n2. Metrics for a few key library versions which we either want teams to adopt / migrate to, or avoid (deprecated, breaking changes, etc).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Dependency-version-compatibility-tracking/qaq-p/2299040
| null |
{
"author": "Kasey Dionne",
"title": "Issues with the Compass-GitHub Integration",
"body": "Hi there!\n\nI am having some trouble integrating GitHub with Compass.\n\nWe have installed the GitHub app in Compass (making sure the correct repository was connected), and added the link in the repositories section of the component's overview page. However, it still doesn't seem to be picking up any activity or build events.\n\nAre there any steps I'm missing?\n"
}
|
[
{
"author": "Kelvin T",
"body": "Hi Kasey,\n\nThis is Kelvin from the Compass Support team. I hope you're doing well today! To provide you with the best assistance possible, could you please open a private chat with us? For this, open your Compass instance and you will see a blue bubble in the bottom right corner. Just click on it and click on \"Send us a message\" and send the same message reported here :)\n\nWe'll need to gather some private information to help with our investigation, and it's best to keep that confidential within the chat.\n\nThank you so much for understanding, and I look forward to chatting with you soon!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Issues-with-the-Compass-GitHub-Integration/qaq-p/2293207
|
[
"github"
] |
{
"author": "Dan Walker",
"title": "Owner Team Not Visible in Component List",
"body": "Hello,\n\nHow can I create a component through the API with an Owner Team that shows up in the Component List?\n\nI added a number of components through the GraphQL API and have updated the ownerId field with a Team ID. It is showing when I click into my components but it doesn't show up in the component list screen. If I query the component through the API I also see the team show up as the ownerId\n\nThanks,\n\nDan\n"
}
|
[
{
"author": "Sarah Bland",
"body": "Hi Dan! Sarah here from the Compass Engineering team. This is a bug on our end that we're working to fix, but in the meantime we do have a workaround that has worked for other users. When you're updating the owner ID, instead of using the format `ari:cloud:identity::team/${teamId}`, try using `ari:cloud:teams::team/${teamId}` (with the same teamId). Please respond to let me know if this doesn't work for you or you have further questions!\n",
"comments": [
{
"author": "Dan Walker",
"body": "That workaround seems to work. Thank you!\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Owner-Team-Not-Visible-in-Component-List/qaq-p/2279889
| null |
{
"author": "Chad Griffith",
"title": "Announcements Target Date field restrictions",
"body": "Hi all,\n\nI apologize if this has been posted anywhere already; I did a quick search and couldn't find anything relevant.\n\nWe have been trying out Compass a bit. I created an announcement about a service upgrade we were having; that worked perfectly.\n\nWell, it turned out the service upgrade did not happen yesterday evening as planned.\n\nSo I created another announcement on this component this morning regarding this. Currently it seems that the Target Date field is restricted to current date and future dates. I really wanted to make the target date yesterday because that is when the upgrade was scheduled for and also when it didn't happen.\n\nIs it possible to remove, or relax this restriction somehow?\n\nOr also, do you think that this isn't the type of thing we should be putting in Announcements? It seems ok to me, but I am new to dev portals, etc.\n"
}
|
[
{
"author": "Laura",
"body": "I'd write into the \"todays\" announcement, that the upgrade did not work as expected. This would be scheduled for today.\n\nThen I'd create another announcement with a future date, when another attempt will be made for the upgrade.\n\nI think announcements are not ment to be dated in the past. They are news for the (recent) future\n",
"comments": null
},
{
"author": "Luke",
"body": "+1 to [@Laura](/t5/user/viewprofilepage/user-id/3893949) 's answer. \n\nYou may also consider using the [Activity Feed](https://developer.atlassian.com/cloud/compass/components/what-is-an-activity-feed/) to display*actual events* that have occurred. At the moment 'other events' will need to be populated through the [API.](https://developer.atlassian.com/cloud/compass/components/send-events-using-rest-api/) \n\nI see that there could be value in connecting Announcements with the Activity Feed to view all past announcements. As the target date of an announcement passes, the announcement might appear on the feed, and the date adjusted if necessary. \n\n<br />\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Announcements-Target-Date-field-restrictions/qaq-p/2274059
|
[
"announcement",
"plan",
"upgrade"
] |
{
"author": "Stevo Milosevic",
"title": "Is there an option to Import Teams ownership to a component",
"body": "So I don't have to manually tie this 500 times\n"
}
|
[
{
"author": "Luis Plaza",
"body": "I saw your post about orphaned components and wanted to share my experience with a similar situation. I had a lot of orphaned components in Compass too.\n\nTo manage this, I deleted the orphaned components and reloaded them with the Team owner's ARI attribute. I used the GraphQL API to perform both the mass deletion ( paginated query + mutation) and reloading actions ( mutation with a csv as source of data).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Is-there-an-option-to-Import-Teams-ownership-to-a-component/qaq-p/2267834
|
[
"graphql"
] |
{
"author": "Chad Griffith",
"title": "Dependencies limit",
"body": "Hi there,\n\nI've been trying out Compass recently and came across a limit of a Component having 25 dependencies. I was wondering if there was currently any reason for this or if it still arbitrary.\n\nWe still have some monolith applications that end up depending on more than 25 libraries/services, so it would be nice to double this if possible.\n\nThanks!\n"
}
|
[
{
"author": "Jay Gurnani",
"body": "Hey [@Chad Griffith](/t5/user/viewprofilepage/user-id/4942373) , \n\nThanks for reaching out and providing feedback! I have added your site to a cohort that allow for up to 200 dependencies. Let me know if this doesn't work but you should be able to add more than 25 dependencies now. Does this meet your requirements? \n\nThanks,\n",
"comments": [
{
"author": "Chad Griffith",
"body": "Yes, that should be perfect!\n\nI just tested and seems to work great. Thank you!\n"
},
{
"author": "Abhaykumar Patil",
"body": "[@Jay Gurnani](/t5/user/viewprofilepage/user-id/4003213) , Since Compass is now available in GA. Would still there be a limit with standard license?\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Dependencies-limit/qaq-p/2269693
|
[
"component",
"dependency"
] |
{
"author": "Stevo Milosevic",
"title": "General UI-related questions with regards to custom fields",
"body": "* it seems we cannot create a custom field as a dropdown - you can create field types such as Text, Number, and Checkbox which is basically a boolean. The best we can do is create 5 checkboxes: for iOS, Android, Cloud, Ops, and Mobile to differentiate between our platforms\n\n* even following this way - it seems there's no way to import these values via the standard import - except for Entity name, Entity type, and Entity description\n\n* The rest would have to be edited manually (which is quite a hassle for the 500+ components we have) as it seems Compass does not provide any bulk update\n\n* There appears to be no option actually to search components by the created custom field\n"
}
|
[
{
"author": "Andrew Freedman",
"body": "Hey Stevo, thanks for calling this out.\n\n1. Correct, we kept the custom field types very basic. Our thinking was that scorecards are the place where policy should be captured. If you define a list in custom field config then that fragments that policy into two places. We still need to add the ability to set a scorecard criterion to check if a string is contained in a set and we'd also like to add suggestions when users enter values into custom fields (so that they enter \"Cloud\" rather than \"cloud\"). All of that to say, we agree that there's a clear need for this feature, but just have a different plan --- does what I'm describing sound like it would work for you?\n2. Also, unfortunately, correct --- our importers are still quite basic and definitely need some further work. I'll add your feedback to our user stories.\n3. Ah, yes. Also, also correct, sadly. We don't have a bulk editor right now, but we do have an API first product, so it's possible to make bulk changes by scripting against the catalogue. I understand that that's not the most convenient path, but it does make it possible while we get more of these features shipped.\n4. Quick search works on text custom fields --- so if you create a CF `foo` and set the value to `bar` then search for `bar` your component will appear. What we still need to build is the advanced search filters for custom fields.\n\nOverall, totally valid feedback and we agree with all of it --- it's really helpful to get customer validation of the things that *we also* feel are rough spots, I appreciate you sharing!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/General-UI-related-questions-with-regards-to-custom-fields/qaq-p/2261741
|
[
"custom-field",
"import"
] |
{
"author": "Dan Walker",
"title": "Compass GraphQL Access From OAuth Application",
"body": "I am looking to automate the creation and updating of our Compass components through GraphQL from an external application. From what I can tell there is no way to provide access to the right OAuth scopes to a traditional OAuth application and it must happen through a Forge app. Is that correct?\n\nThe workaround I can come up with is create a Forge app with a web hook that accepts the payload I have created and then turns it into the right GraphQL queries, but that seems like an extra step that shouldn't have to exist.\n"
}
|
[
{
"author": "Moinul",
"body": "Hi Dan, You should be able to make requests to the compass GraphQL API from anywhere using Basic HTTP authentication with an API token. Compass API doesn't support OAuth yet.\n\nYou basically need to send an **Authorization** header that looks like **Basic \\<value\\>** where **value** is a **base64 encoded** string of **\\<your-email\\>:\\<your-api-token\\>**\n\nYou can generate an API token at <https://id.atlassian.com/manage-profile/security/api-tokens>\n",
"comments": [
{
"author": "Dan Walker",
"body": "I have tried that, but I get a 403 back when using Basic HTTP auth.\n\n\"message\": \"The underlying service call failed. The underlying service compass status code is : 403\", \nI am able to use the same header to query Jira, so I don't think I've made any typos, and I can run the same query successfully through the web explorer. Is there something I'm missing?\n"
},
{
"author": "Moinul",
"body": "Hi Dan, Could you share the code snippet you are trying to execute?\n\nWe may be missing something somewhere. Here is an example node.js (v12) snippet I was able to run and get result from compass GraphQL API\n\n```\nimport fetch from \"node-fetch\";\n\nconst getComponentQuery = `\nquery getComponent($componentId: ID!) {\n compass {\n component(id: $componentId) {\n __typename\n ... on CompassComponent {\n id\n name\n }\n ... on QueryError {\n message\n }\n }\n }\n}\n`;\n\n\nconst makeRequest = async (query, variables) => {\n let token = Buffer.from(\n `my-email:my-token`\n ).toString(\"base64\"); // replace my-email and my-token with your email and token\n\n const response = await fetch(\"https://api.atlassian.com/graphql\", {\n method: \"POST\",\n headers: {\n \"Content-Type\": \"application/json\",\n \"X-ExperimentalApi\": \"compass-beta, compass-prototype\",\n Authorization: `Basic ${token}`,\n },\n body: JSON.stringify({\n query,\n variables,\n }),\n });\n return response.json();\n};\n\n// this should be a component ARI which you can get by clicking the ... on a component overview page and clicking Copy Component ID\nmakeRequest(getComponentQuery, {componentId: '<a-component-ari>'}).then((response) => {\n console.log(response.data.compass.component);\n});\n```\n\n![620f08f553c3d399575226b47b8ec64d.png](https://community.atlassian.com/t5/image/serverpage/image-id/238220i27829AA149D4F69F/image-size/large?v=v2&px=999 \"620f08f553c3d399575226b47b8ec64d.png\")\n"
},
{
"author": "Dan Walker",
"body": "I am not in code yet. I'm just building my queries with Banana Cake Pop. I made sure to set the auth header and the experimental API header.\n\nI've been running the following queries:\n\nThis one returns a 403: \n\n```\nquery listComponents($cloudId: String!) {\n compass {\n searchComponents(cloudId: $cloudId)\n {\n ... on CompassSearchComponentConnection {\n nodes {\n component {\n name\n id\n }\n }\n }\n }\n }\n}\n```\n\nThis one works: \n\n```\nquery jiraExample ($cloudId: ID!) {\n jira {\n allJiraProjects(cloudId: $cloudId, filter: {types: [SOFTWARE]}) {\n pageInfo {\n hasNextPage\n }\n edges {\n node {\n key\n name\n }\n }\n }\n }\n}\n```\n"
},
{
"author": "Dan Walker",
"body": "Update: I copied my same headers and queries into Postman, and it works in there...I'm not sure why Banana Cake Pop is getting a 403, but it seems likely that my tool is just sending up something that the GraphQL Endpoint doesn't like.\n"
},
{
"author": "Moinul",
"body": "Not really super familiar with Banana Cake Pop, so can't tell whats up there but glad it worked finally!\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Compass-GraphQL-Access-From-OAuth-Application/qaq-p/2260100
|
[
"graphql"
] |
{
"author": "Richard Simpson",
"title": "Populating Custom Fields from GitHub",
"body": "Howdy! \n\nWe've been using our own integration to complement the GitHub integration and it's been working very well! However, I was wondering if there was a recommended pattern we should follow if we wanted to auto-fill Custom Fields using GitHub (or any other service) metadata. \n\nWould it just be like a sort of standard metric where we just upstert the value when receiving a webhook? Is there an appropriate API to use for this?\n"
}
|
[
{
"author": "Taylor",
"body": "Welcome [@Richard Simpson](/t5/user/viewprofilepage/user-id/2907666)! Awesome to hear you have been running ahead of us and building some additional functionality with our public APIs and they are working well for you.\n\nIf you have any time, would love to quickly hear more about what that additional integration does? Anything we can add to the roadmap to better support future plans?\n\n**To your question**\n\nTo auto-fill custom fields using GitHub (or any other metadata), it's a pretty similar pattern. So, taking a step back - we offer 3 key areas for sending whatever you want in.\n\n**(1) Custom Events** -\\> These are stored against the component and show up on the component activity timeline/list view where you can see activity for a given service **and** all the upstream dependencies you have on other services and those events all in a single place.. Think a deployment succeeded or failed event. A build failed event. a PR merged event. An incident event, etc.\n\nYou can send ***any*** event you would like that helps developers understand activity on the component. The main benefit is the Type, Title, and URL so you can click directly into that event - the build, the deployment, the war game being ran, the incident, the feature flag, etc.\n\nThis is a screenshot for what it would look like on the Home Page, which just shows a list of components you care about (no dependency information) but conveys what all the events look like. \n\nAPI for this is a single rest end point <https://developer.atlassian.com/cloud/compass/rest/api-group-events/#api-group-events>\n\n![Home - Component Dashboard.png](https://community.atlassian.com/t5/image/serverpage/image-id/237781iC66778DC143FBA01/image-size/large?v=v2&px=999 \"Home - Component Dashboard.png\")\n\n**(2) Custom Metrics** -\\> These are stored against the component and show up as the metric cards within each individual component. They can also be used with Scorecards to set criteria and thresholds. So, think \"PR Cycle Time \\< 24 hours\" based on last 25 PRs or something. We give some of these out of the box with the GitHub integration, as you know, and calculate them based on the events above. \n\nAgain, this is highly extensible is that you can create any arbitrary metric name you want (e.g. \"number of coffee cups\" or \"Open SEV1 vulnerabilities past 28 days\"). You can then pass those values in from any source - we do this with Bitbucket, Github, Opsgenie, etc. as the source. We are working towards letting you add trends, see reports across the whole set of components, etc. We have seen customers create lots of these mixed with custom scorecards! \n\nAPI for this is a single rest point again <https://developer.atlassian.com/cloud/compass/rest/api-group-metrics/#api-group-metrics> \n\nHere is an excellent guide on the subject end to end: <https://developer.atlassian.com/cloud/compass/integrations/create-a-data-provider-app/> \n\n<br />\n\nThings like this: \n![Screen Shot 2023-02-01 at 7.57.40 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/237790iE6E3B0E448E7D85D/image-size/large?v=v2&px=999 \"Screen Shot 2023-02-01 at 7.57.40 pm.png\")![Screen Shot 2023-02-01 at 7.57.51 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/237789iE63E297F39E68BB5/image-size/large?v=v2&px=999 \"Screen Shot 2023-02-01 at 7.57.51 pm.png\")\n\n* **(3) Custom Fields** -\\> This is similar to how Jira adds custom fields. We only provide 3 types today - text, checkbox, and number, but will add more as we go - so let us know if you would like to see another type! \n\n For this, you can again use the API and create custom fields, apply them to components, and fill out their values. \n\n For custom fields, this uses our GraphQL APIs as you are updating more info on the component itself and various fields. If you want help writing some of the GraphQL queries, let us know, happy to send over some example snippers to walk all the way through. It would help us improve these as well! \n\n Check out\n* <https://developer.atlassian.com/cloud/compass/graphql/#mutations_createCustomFieldDefinition> to create the new custom field globally.\n* And then <https://developer.atlassian.com/cloud/compass/graphql/#mutations_updateComponent> to update custom fields.\n\nSo, long answer but I hope that broader context may help you as you continue to build out and customise the internal developer experience on Compass. It's hard to stress just how much time we have put into making this product extremely developer friendly and extensible through - both the data model and extending the UI. \n\nCheers! \n\n<br />\n\n<br />\n",
"comments": [
{
"author": "Richard Simpson",
"body": "Thank you for the comprehensive answer! \n\nAny snippets for updating a custom field (say from a webhook handler) would be super helpful!\n"
},
{
"author": "Josh Campbell",
"body": "Hey Richard, [here's a GraphQL code snippet](https://github.com/atlassian-labs/compass-examples/tree/main/snippets/graphql/update-component-custom-field-value) that got added to our examples repo yesterday that helps with updating custom field values on a component. Using our Forge SDK you'll want to see these relevant docs for updating metric values from a webtrigger/webhook:\n\n* [Start here with the UpdateComponent method](https://developer.atlassian.com/cloud/compass/forge-graphql-toolkit/Classes/CompassRequests/#updatecomponent) which is how you update the metric value, we don't have a separate method just for updating values yet (added as a backlog item!)\n* Then checkout the [UpdateComponentInput](https://developer.atlassian.com/cloud/compass/forge-graphql-toolkit/Interfaces/UpdateComponentInput/) interface\n* and finally [one of these depending on field type](https://developer.atlassian.com/cloud/compass/forge-graphql-toolkit/TypeAliases/CompassCustomFieldInput/)\n\nHope this helps!\n"
},
{
"author": "Richard Simpson",
"body": "[@Josh Campbell](/t5/user/viewprofilepage/user-id/4526760) reviewing that API it looks like what I needed! Reviewing the API details, it's not clear if I have to provide all the information in the Input or just what I'm changing (so only \\`currentComponent\\` and \\`customFields\\` in the custom field case)\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Populating-Custom-Fields-from-GitHub/qaq-p/2257640
|
[
"development"
] |
{
"author": "Michal Kozlowski",
"title": "Sending 0 as value of metric",
"body": "Hi,\n\nWhen I send 0 as the value of a metric (using REST API), component page in Compass is showing lack of data for this specific metric. This situation is indistinguishable with metric that didn't get any value at all.\n"
}
|
[
{
"author": "Jan-Hendrik Spieth",
"body": "[@Michal Kozlowski](/t5/user/viewprofilepage/user-id/5085229)are you trying to populate a custom metric, there? If so, it sounds like the bug that [@Josh Campbell](/t5/user/viewprofilepage/user-id/4526760) describes [here](http://%20https://community.atlassian.com/t5/Compass-Alpha-articles/Limit-on-metrics-per-component-increased-from-10-to-25/bc-p/2174200#M188).\n",
"comments": null
},
{
"author": "Jay Gurnani",
"body": "Hi Michal - thanks for reaching out. \nWhich metric are you trying to add the the '0' value to? I have tried sending in '0' for 'Deployment Frequency' as an example and the 0 value shows on the UI.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Sending-0-as-value-of-metric/qaq-p/2245538
| null |
{
"author": "Nikhil Anand",
"title": "problems with Github integration to Compass",
"body": "Hi All,\n\nWe have followed all steps to integrate Github with Atlassian Compass and gave all permissions on Github but for some reason whenever I add a repository link, I get an error as **Restricted Link, try another account** \n\nI followed this support [link](https://support.atlassian.com/jira-cloud-administration/docs/integrate-with-github/) as well for the Github enterprise allow IP list but even after whitelisting, I am still getting the same response. \n\nCan you please help me out here?\n"
}
|
[
{
"author": "Josh Campbell",
"body": "Hey Nikhil, Josh here from the product team, my team owns the GitHub integration.\n\nFirst, just want to mention that the article you linked about allowing IPs is actually documentation for Jira and not Compass. Compass is a standalone product and not part of Jira so that unfortunately will not have any effect.\n\nI want to confirm, is this GitHub Enterprise Cloud you are using? We do not support self-hosted GitHub Enterprise Server.\n\nAlso, for the repository link in question, is it in the same GitHub Organization that you connected to Compass during configuration? The integration currently supports only one GitHub Organization to attach to the Compass site but we have support for multiple on our roadmap for 2023 delivery.\n\nLet me know if this doesn't help and we can keep digging. Also, feel free to use the Intercom chat button in the bottom right of your screen on Compass to engage with our support team at any time. Cheers Nikhil!\n",
"comments": [
{
"author": "Nikhil Anand",
"body": "Hi Josh,\n\nYes, we are using Github Enterprise cloud and it is not a self-hosted Github Enterprise server. And yes it is the same organization that we have connected Compass to.\n\nWe do have ip firewall list applied on Github. Will that be blocking this and causing that error/statement to pop out? If yes, can you please share its IPs with me so I can get it whitelisted\n"
},
{
"author": "Josh Campbell",
"body": "Hey Nikhil so sorry for the delay, I missed your reply. Ah yes that's likely the culprit then if you have IP Allowlisting in place for GitHub Enterprise Cloud. Because Atlassian Forge runs on AWS Lambda, you will need to whitelist AWS IP ranges for this to work; [there is some more information in this ticket](https://ecosystem.atlassian.net/browse/FRGE-276) from the Forge team.\n"
},
{
"author": "Dave Nicholson",
"body": "[@Josh Campbell](/t5/user/viewprofilepage/user-id/4526760) is there a delivery ticket to watch IRT support for multiple GH orgs in Enterprise? I'll be able to get back into looking at using Compass once that's possible.\n"
},
{
"author": "Josh Campbell",
"body": "Hey Dave, no public ticket tracking for GH multi org support. Official answer is that it's coming this year! That said, I understand the importance here and it's something I'm looking to ship sooner rather than later.\n"
},
{
"author": "Nikhil Anand",
"body": "[@Josh Campbell](/t5/user/viewprofilepage/user-id/4526760)Any updates on the AWS IP Ranges that we need to whitelist? I do not see any update on the ticket that you had shared earlier!\n"
},
{
"author": "Patrick Brady",
"body": "Hey there Nikhil, there is an update from the forge (that platform our apps use) team publishing the IP ranges that forge uses that you might be able to use to configure your allowlist. <https://developer.atlassian.com/platform/forge/changelog/#CHANGE-1168>\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/problems-with-Github-integration-to-Compass/qaq-p/2256075
| null |
{
"author": "Michal Kozlowski",
"title": "What are the API limits",
"body": "Hi, we are getting 429 sending data to Compass by metrics API.\n\nWhat are the API limits?\n"
}
|
[
{
"author": "Jay Gurnani",
"body": "Hi Michal, \n\nThanks for reaching out - the rate limits for using Compass's Metrics API is 100 request per minute. Does this meet your use case or are you looking to make more request per minute? \n\nThanks\n",
"comments": [
{
"author": "Michal Kozlowski",
"body": "Thanks for you answer. From my experience if you have many metrics (10+) and many services, then sending data periodically can easily exceed this limit.\n"
},
{
"author": "Jay Gurnani",
"body": "Hi Michal, \n\nCould you please give me some more insight into how many metrics are being sent to how many components? For example is there 1 metric being sent to 100 components every minute? Or is 100 metrics being sent to 1 component every minute? Metric values are stored are stored once per hour on a given component. You can send multiple metric values for a single component, but we only save the latest one for a given hour. We are currently in the process of updating the documentation on [DAC.](https://developer.atlassian.com/cloud/compass/components/push-metric-values-using-a-curl-command/) \n\nCan you also confirm if you are using the REST API or the GraphQL endpoint? (i.e. using \\`gateway/api/compass/v1/metrics\\` or \\`gateway/api/graphql\\`) \n\nI can increase the rate limit to 200 requests per minute, but I would like to make sure that this will give you enough capacity before you hit the limit again. \n\nThanks,\n"
}
]
},
{
"author": "Amar Khot",
"body": "The application has rate limiting enabled\n\nDo check the admin settings\n\n<https://developer.atlassian.com/cloud/jira/platform/rate-limiting/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/What-are-the-API-limits/qaq-p/2244585
| null |
{
"author": "Tony Urso",
"title": "Why is there a limit of 5 repository links per component?",
"body": "I imagine there's a reason behind the limit that I'm missing, but looking at the component types I have to imagine there's an application or monolith out there that's made up of more than 5 repos.\n\nThis limits the flexibility of Compass and is requiring our team to look into workarounds. Less we may end up needing a 3rd party tool for service/repo management instead.\n\nWould love to know what others have done to work with/around this or if there's something I'm missing.\n\nThank you!\n"
}
|
[
{
"author": "Andrew Freedman",
"body": "Hi Tony, we recently increased the limit for each link type from 5 to 10; let me know if that change hasn't worked for you though.\n\nCan you tell me a bit more about the application/monolith model spread out over multiple repos that you're describing? My initial reaction was that those would be best modelled as seperate components in Compass, which would allow you to track ownership/events/metrics/etc discretely --- and that starts to feel a lot like a decomposed piece of software rather than a monolith. We're always really keen to hear about different ways of organising code \\& projects. :)\n\nAlso, +1 to [@Alfred](/t5/user/viewprofilepage/user-id/5004810)'s suggestion --- that's my recommendation for link types like documentation. If you have dozens of docs, maybe put them into a Confluence page and link to that single page instead of trying to reference them all in Compass discretely. Repos are a little different however, as linking them in Compass allows us to ingest events and metrics generated by the SCM.\n",
"comments": null
},
{
"author": "Alfred",
"body": "Try creating a link to a file which lists out every repository link.\n",
"comments": [
{
"author": "Tony Urso",
"body": "Hi Alfred,\n\nAre you referring to [configuration as code](https://developer.atlassian.com/cloud/compass/config-as-code/what-is-config-as-code/) or some other kind of file?\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Why-is-there-a-limit-of-5-repository-links-per-component/qaq-p/2229684
|
[
"component",
"limit",
"link",
"repository"
] |
{
"author": "Tushita Sarkar Biswas",
"title": "Has anyone worked with the change compass?",
"body": "Has anyone worked with the change compass?\n"
}
|
[
{
"author": "Dave Liao",
"body": "[@Tushita Sarkar Biswas](/t5/user/viewprofilepage/user-id/5111533) - hi Tushita!\n\nCan you elaborate? What's \"the change compass\"?\n",
"comments": [
{
"author": "Tushita Sarkar Biswas",
"body": "that's too a product of atlassian aiming at distributed architecture...\n"
},
{
"author": "Dave Liao",
"body": "[@Tushita Sarkar Biswas](/t5/user/viewprofilepage/user-id/5111533) - if you're looking for people who have used Compass, I would check I the Compass group! <https://community.atlassian.com/t5/Compass/gh-p/compass-alpha>\n"
},
{
"author": "Tushita Sarkar Biswas",
"body": "yes...very helpful..thanks a lot [@Dave Liao](/t5/user/viewprofilepage/user-id/523242)\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Has-anyone-worked-with-the-change-compass/qaq-p/2228297
|
[
"off-topic"
] |
{
"author": "Pankaj Pipada",
"title": "GitLab integration: Self hosted gitlab and multi group support",
"body": "a) Do you support self hosted gitlab servers? \nOur enterprise manages its code on self hosted gitlab instances rather than gitlab.com. Also, the self hosted server is accessible via VPN and not on public internet. \n\nb) It is mentioned that you can attach only one gitlab group to a compass instance. Is that correct? Being a mid size org, we have multiple groups in out gitlab instance (mostly per software division wise gitlab group). \n\nDoc links referred: \n- <https://developer.atlassian.com/cloud/compass/components/import-components-from-GitLab/> \n- <https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Gitlab/> \n\n<br />\n"
}
|
[
{
"author": "Josh Campbell",
"body": "Hey Pankaj! We currently support cloud hosted GitLab.com instances and only one group per Compass instance as you mentioned. I've added you as a +1 to these two feature requests that are in our backlog - I do not have a timeframe for these currently, sorry.\n\nHowever, [we recently open-sourced the GitLab app for Compass](https://github.com/atlassian-labs/gitlab-for-compass). If you are interested in forking and building upon this app you can [create your own Forge app for free](https://developer.atlassian.com/cloud/compass/integrations/get-started-integrating-with-Compass/) and add support for these features. We'd also welcome contributions back into the repo so others can benefit if you end up doing this :)\n",
"comments": [
{
"author": "Dean Harrington",
"body": "Just a +1 here. We also use GitLab self-managed and cannot allow publicly available access for a variety of reasons, SOC compliance being one of them. Additionally, considering our workload and accountability, there is exactly zero interest in forking any code that is not related to the products we provide. If and when there is an agent (or some other mechanism) available, I think this would be an excellent contender since we already have Jira, Trello, OpsGenie, and Confluence (all cloud). As it stands, this is a non-starter for us, and we have test-driven both Backstage and OpsLevel but have found neither a compelling product.\n"
},
{
"author": "Josh Campbell",
"body": "Dean thanks for this! Absolutely understand on the above. FWIW I've also added your +1. I've also been in Germany this past week for an Atlassian event and heard from several folks in person echoing pretty much what you stated above. While no immediate change to the current roadmap is coming as a result (just to be candid), these additional data points absolutely help me for (re-)prioritizing. If you ever want to chat more about Compass and/or your feedback on other tools [I'd love to connect](https://calendly.com/josh-campbell-atlassian).\n"
},
{
"author": "Sean Bryceland",
"body": "+1 Would definitly like to see this. We succesfulyl integrate Gitlab self-hosted with JIRA so would love to see this extenced to Compass.\n"
},
{
"author": "Oscar Garcia",
"body": "Same here! how can I +1 this feature?\n\nthanks!\n"
},
{
"author": "Josh Campbell",
"body": "Hey Oscar and Sean, thanks a ton! I have added your +1's to our backlog ticket for this, I don't have a good ETA to share though sorry. It would be helpful to know, is this blocking you both from trying/using Compass?\n"
},
{
"author": "Sean Bryceland",
"body": "For our team yes - I have enjoyed what is there now but we wont role it out until this is available. Also not keen to build and maintain our own custom fork of the app.\n"
},
{
"author": "Oscar Garcia",
"body": "same here!\n"
},
{
"author": "Patrick Metzdorf",
"body": "And another +1\n"
},
{
"author": "Cristian Thiago Moecke",
"body": "Need that too! \n\nHowever, I noticed that we get a lot of data from git repos when we integrate jira cloud with gitlab onprem (that is possible!) and then jira cloud to compass. Can someone detail what more would we get?\n"
},
{
"author": "Jeremy Durrance",
"body": "Same. This is a non-starter\n"
},
{
"author": "Josh Campbell",
"body": "Hey everyone, we recently released a way to [integrate with GitLab self-managed](https://developer.atlassian.com/cloud/compass/components/configure-incoming-webhooks/#configure-incoming-gitlab-and-gitlab-self-managed-webhooks) that we'd love for you to try. The full blown GitLab self-managed app with the ability to import repositories and use the config as code feature is still on our roadmap, but [using incoming webhooks](https://community.atlassian.com/t5/Compass-articles/Do-you-use-GitLab-self-hosted-Well-I-ve-got-good-news-for-you/ba-p/2599415) you can get build, deploy, and merge request events \\& metrics into Compass from GitLab self-managed today.\n"
},
{
"author": "Cristian Thiago Moecke",
"body": "[@Josh Campbell](/t5/user/viewprofilepage/user-id/4526760) with the JIRA/Gitlab integration we get a way to import the repos, right? Not so straightforward but it works.\n"
},
{
"author": "Josh Campbell",
"body": "Yes! Great callout, that should work though I haven't personally verified it. Using Jira import (assuming GitLab integration for Jira is setup) to ingest the components would work and the incoming webhook would complement that by providing the activity/events. Nice one!\n"
},
{
"author": "Cristian Thiago Moecke",
"body": "Import works fine, I?m using. \n\nDid not managed to make webhooks work, maybe because of \n\"Compass supports GitLab self-managed version 16.8 or higher for use with incoming webhooks.\"\n\n<br />\n\nWe are not in this version, I?m requesting a update.\n"
},
{
"author": "Tobias Rahloff",
"body": "Hi [@Josh Campbell](/t5/user/viewprofilepage/user-id/4526760), the missing capability to add multiple groups to Compass via different Group Access Tokens is currently blocking the internal conversion from \"free plan and evaluate the tool\" to having a budget and maturing Compass to an integral part of the tooling.\n\nBig \"+1\" also from our side for this feature.\n"
},
{
"author": "Josh Campbell",
"body": "Thanks Tobias, captured your +1. I don't have an ETA at this time I can share but hear you loud and clear on the adoption blocker!\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/GitLab-integration-Self-hosted-gitlab-and-multi-group-support/qaq-p/2230273
|
[
"gitlab"
] |
{
"author": "Daniele Somma",
"title": "Set custom field in config-as-code mode",
"body": "Exploring the Compass product, I took the config-as-code way to manage our components. \nFor my components I setupped a simple custom field, a checkbox. \nHow I can set the value of the custom field with the YAML config file? \nI read your guides about custom fields and YAML fields (<https://developer.atlassian.com/cloud/compass/components/create-view-edit-and-delete-custom-fields/> and <https://developer.atlassian.com/cloud/compass/config-as-code/structure-and-contents-of-a-compass-yml-file/> and <https://community.atlassian.com/t5/Compass-Alpha-articles/Unleash-your-Custom-Field-creativity/ba-p/2030132>), but no one expose a way to do this. \nExist a way to do this or this feature is not yet supported?\n\nThanks\n"
}
|
[
{
"author": "Josh Campbell",
"body": "Hey Daniele you've bumped into one of a few things config-as-code does not currently support. The ability to manage custom fields, labels, component type, and lifecycle are all missing right now and it's on our roadmap to correct this. I have also taken an action item to update our documentation and call this out.\n\nThat said, you can update custom field values programmatically using our GraphQL API using the [updateComponent mutation](https://developer.atlassian.com/cloud/compass/graphql/#mutations_updateComponent). Here is a sample to point you in the right direction:\n\n```\nmutation compass_component_updateCustomField { compass { __typename updateComponent( input: { id: \"yourComponentId\" customFields: { textField: { definitionId: \"yourCustomFieldDefinitionId\", textValue: \"New value\" } }, } ) { success errors { message extensions { errorType __typename } __typename } __typename } }}\n```\n\nHopefully this helps!\n",
"comments": [
{
"author": "Daniele Somma",
"body": "Hi Josh, \nthanks for your reply. To help other with the same need, could be helpfull add some info. The field:\n\n```\n\"definitionId: \"yourCustomFieldDefinitionId\"\n```\n\nrequiring to provide the custom field id.\n\nI haven't found a way to get the id of custom fields from Compass web site, so I used this GraphQL query:\n\n```\n\nquery getComponentById($componentId: ID!) {\ncompass {\ncomponent(id: $componentId) {\n__typename\n... on CompassComponent {\nname\ntypeId\ncustomFields {\n... on CompassCustomField {\n__typename\n... on CompassCustomBooleanField {\ndefinition {\nid\nname\ndescription\n}\nbooleanValue\n}\n}\n}\n}\n}\n}\n}\n```\n\nI used the **CompassCustomBooleanField** field, because my custom field is boolean type. It's possible use:\n\n* CompassCustomBooleanField\n* CompassCustomNumberField\n* CompassCustomTextField\n\nIf you have a easyest way, please share it.\n\nThat said, some questions:\n\n1. do you know when the ability to set this fields with YAML file, will be release?\n2. there are REST API to do the same?\n\nThanks for your support.\n"
},
{
"author": "Josh Campbell",
"body": "Hey Daniele sorry for the delay. I think you are asking if there is a better way to get all custom field IDs, if so try this:\n\n```\nquery compass_customFields_getCustomFieldDefinitions {\n compass {\n customFieldDefinitions(query: {\n cloudId: \"yourCloudId\"\n }) {\n ... on CompassCustomFieldDefinitionsConnection {\n nodes {\n id\n name\n description\n componentTypeIds\n __typename\n }\n __typename\n }\n __typename\n }\n __typename\n }\n}\n```\n\nAnswering your other questions:\n\n1. I don't have a firm release date for supporting custom fields in config-as-code but I can tell you it's on our near term roadmap. I am aiming to ship several improvements to config-as-code first quarter of 2023, including this, but don't want to make any promises :)\n\n2. There is not, sorry. Is GraphQL a hurdle?\n"
},
{
"author": "Daniele Somma",
"body": "Hi Josh, \nthanks for your reply.\n\nYour query is more precise of mine, thanks.\n\nGraphQL is powerfull, but we usually built our processes with YAML pipelines, that can easly integrate thirt part systems throught REST API.\n\nThanks for your support.\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Set-custom-field-in-config-as-code-mode/qaq-p/2217671
|
[
"custom-field",
"yaml"
] |
{
"author": "Pete Capra",
"title": "How to get start and end deployment times visualisation?",
"body": "Hi there, \n\nWe've started pushing deployment information for a component into Compass and was hoping to get a visualisation in a component's activity timeline that looks like the one bloew from on the Compass site, where the start and end of a deployment is marked by the green line.\n\nI've tried to do this two ways, both unsuccessfully - using the startedAt and completedAt time-date in the deployment event in the json payload where the state was 'SUCCESSFUL' and then also by sending two separate events, one for the state 'IN PROGRESS' with the lastUpdated time being the start time and then other event with the state 'SUCCESSFUL' with the lastUpdated time being the completed time. It seems though that it only records the end time with a single green solid tick, not with a line drawn between the two like the visualisation below. \n\nAm I missing something? \n\nCheers, \n\nPete\n\n\n"
}
|
[
{
"author": "Dave Parrish _Atlassian_",
"body": "Hey [@Pete Capra](/t5/user/viewprofilepage/user-id/4999715) ? It's Dave with the Compass product team. You're doing everything right! It's just that you've encountered a case where our marketing images are slightly outpacing what we've implemented in the product.\n\nCurrently, events such as deployments are represented as a single point on the activity timeline. In the future we intend to add duration lines to events, with both a start and endpoint. Apologies for the confusion here!\n\nOut of curiosity, what tool are you sending deployment events from? Any other issues you encountered setting up the events pipeline?\n",
"comments": [
{
"author": "Pete Capra",
"body": "Thanks [@Dave Parrish _Atlassian_](/t5/user/viewprofilepage/user-id/853503) - I thought that may be the case. That's all good. I'm working on a little Docker image that I hope to open-source which we'll use initially with helm + k8s as a post-deploy hook to notify Compass of the deploy. The same image will also slot into our deploy processes where we don't use helm as well. \n\nWhile you're here, it would be really nice to get some more detailed doco on json payload for sending events, especially deployment events. It's not super obvious what the different updateSequence numbers are for as well as the pipeline url vs deployment url. The doco says they are required, but I reckon the less required here the better. \n\nNo real issues other than the one I shared. Compass looks really promising and if we can get it integrated well I can see it becoming very sticky :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/How-to-get-start-and-end-deployment-times-visualisation/qaq-p/2186030
| null |
{
"author": "ihe",
"title": "Compass components vs Services in Asset/JSM vs Opsgenie",
"body": "I?m just starting my deep dive into Compass, its functionality and how it all connects with existing Atlassian tools. I have some questions regarding \"overlapping\" functionality between the tools to better understand how I best can advice companies into evaluating if Compass is a proper tool for them:\n\n1. In Compass components are created, linked to repositories, assigned an owner team ++.\n 1. With companies already having defined services in JSM, using Opsgenie to track incidents, response teams etc: how can existing defined services be mapped into components in Compass? Will they have to be defined (again) in Compass as components, having to ensure a manual one-to-one mapping or can already existing services be automatically be imported/linked into Compass (and then in Compass further broken down into microservices respectively)? If yes, how is syncing managed?\n 2. Regarding response teams for services in Opsgenie; can these response teams automatically be linked/mapped/imported into Compass? If yes, how is syncing managed?\n2. With Jira projects already being mapped to Gitlab repositories; will a Compass mapping to a Jira project suffice in regards to mapping the component to a repository? Or will all components in Compass have to be mapped to a) a project and b) to repository?\n3. What information in Compass can be displayed in Confluence? Dependencies? Description of each component? Responsible team?\n4. Regarding the announcement-functionality in Compass; are the announcements Compass-specific, meaning will an announcement only be visible in Compass? I realise that with microservices and CI/CD not everything will be applicable into change managements managed in JSM. However, I assume that some planned changes would be relevant to manage in Change management tools. Is there a connection here of some sorts?\n\nIt would be great if someone could take some time and give me links, hints or just explain to me a bit further all these things that I cannot seem to find any information about (please note; I?m not a developer myself ;-) )\n"
}
|
[
{
"author": "Taylor",
"body": "Hey [@ihe](/t5/user/viewprofilepage/user-id/3239545), my name is Taylor Pechacek - Head of Product for Compass. First off, thank you so much for raising this question here and for taking a look at Compass!\n\nI am going to try to give some clarity based on what our POV is today, **but I would very much love an hour to better understand you, your team, and what kinds of problems you are trying to solve.** You can sign up here <https://calendly.com/tpechacek/compass>\n\nPlease note, we have Thanksgiving holiday in the U.S. this week and then I will be unavailable the week of Nov 28 - 2nd. But anytime after that, there are lots of options to choose from!\n\nI will try to address each of your questions and then give a broader overview.\n> With companies already having defined services in JSM, using Opsgenie to track incidents, response teams etc: how can existing defined services be mapped into components in Compass?\n\n**TL;DR** -\\> We need to go sync the 'service' object with JSM + OG. This means you an import into Compass to start. If you add in one place, it gets added in another, etc. Single 'service' object across Atlassian so there is no confusion. We intend to do this by the time we go GA, but to be completely transparent there are a lot of companies that are not using JSM Insight nor have any plans too - they will use Compass as their only catalog and then just want that to work well with OG alerting \\& on-call. \n\nSome more detail on this!\n\n* Compass is very focussed on engineering teams, especially those practicing DevOps, where they are likely to have a strong Platform Engineering team who build tools, services, and frameworks to improve the developer experience and enable self-service use cases including access to infrastructure. The application teams who are building new features in these environments are building and operating software components - usually microservices, shared libraries, and a few other types. Many of these teams we have spoken to are not using JSM and if they are using Opsgenie have no invested heavily in the software catalog + developer experience around that.\n* However, to his end, we also have customers who ARE using Opsgenie + Jira Service Management and want to use Compass as well. For these customers, we have plans to sync the 'service' object across Atlassian so there is one representation. However, Compass will have a much richer set of data about those software components as that is why the product exists - for software developers and helping them be more productive in a more complex, distributed working environment.\n* So, we know this is getting painful and we are working on the details now and will pick up as early next year. Once we 'sync', it is safe to assume the ID and name will likely be the same and if you are using JSM Insight or OG services already then you can 'import' those into Compass like you would define them in the compass.yaml file. The source of truth can be elsewhere (e.g. git), but then teams use Compass as the primary interface to all of the information related to those services.\n\nTo give you an idea of everything you can add around Compass, check out this internal screenshot of our compass-ui frontend microservice that we track in Compass. There is a TON of additional internal tooling that is exposed for developers to use along the left hand side along with basic information related to activity, metrics, scorecards, key links to dashboards, owning team, etc. that we give out of the box. \n\n![compass-ui_exampleScreenshot_internal.png](https://community.atlassian.com/t5/image/serverpage/image-id/227073i03460AC083A766E3/image-size/large?v=v2&px=999 \"compass-ui_exampleScreenshot_internal.png\")\n\nThis is what we mean by our extensibility pillar in that the developer experience can be 'crafted' internally into whatever you want.\n\nSo while the main 'service' may sync over to JSM and Opsgenie, Compass provides a much richer experience about those services in which they would use Compass for all that info.\n\nTo the last point here, we would then obviously want to show the additional Compass data we have available **in context** of JSM Incidents and Opsgenie alerts to help engineers triage, make decisions, etc. In that sense Compass + JSM could work really well together but generally are solving different parts of the problem. \n\n> Regarding response teams for services in Opsgenie; can these response teams automatically be linked/mapped/imported into Compass? If yes, how is syncing managed?\n\n**TL;DR** -\\> This is a tricky one. Compass is brand new so we got to use Atlassian Teams right out of the box. Opsgenie already have a 'team' object that is deeply ingrained in how their product works. They are working to 'sync' Opsgenie Teams with Atlassian Teams so it's the same set of users. Once that is done then Compass + OG Teams (And Jira for that matter) will all be the same global 'team' representation which unlocks really incredible use cases across the Atlassian platform. I would reach out to the OG team to see how that is going. Let me know if you want me to put you in contact with someone! \n\n> With Jira projects already being mapped to Gitlab repositories; will a Compass mapping to a Jira project suffice in regards to mapping the component to a repository? Or will all components in Compass have to be mapped to a) a project and b) to repository?\n\nGood question! So, we are finding most customers do not map a single Jira project to a single repo. Instead there are many repos related to a project as the issues they work on span across repos (and components in Compass world). To draw out a scenario - let's say there are individual DevOps teams who own a set of components. They own 7 different microservices and 2 libraries. Each of these have their own repo, so 9 repo links. They use 1 Jira Software project to run their agile workflows. \n\nIn this scenario, Compass allows you to add a repo link and a Jira project link to each component. So the repo link will be different but the jira project link will be the same for all 9 (boo - lots of duplication. Maybe we could get a Jira project for that team in Compass and then all services could auto-fill that out unless you override?).\n\nJira projects are mapped to GitLab repos, but we don't know which repo is mapped to which component. That is the net new thing you need to add.\n\nHowever, what is GREAT about this, is that in a few months, we will be able to automatically add all the Jira issues related to a given software component because of the Jira issue \\<-\\> commit link as part of. normal JSW workflows. That issue is part of a project and the commit is part of a repo. That means we can safely assume which issue is related to which software component and auto-populate your 'backlog of tech debt' for your entire architecture tracked in Compass. \n\n> What information in Compass can be displayed in Confluence? Dependencies? Description of each component? Responsible team?\n\nOh this is a great question! If you paste the URL of a compass component within the editor (Confluence or Jira description) it will auto-render the Compass information.\n\nNow, this is still pretty limited, but we can add anything you want here! We give you Type, Name, Tier (which denotes how critical the service is), Description.\n\nWhat would you like to see here?\n\n![59286152-6c2e-4eb8-9cf1-a9c725ea1900.png](https://community.atlassian.com/t5/image/serverpage/image-id/227083iB7E3F7A8F468ABE9/image-size/large?v=v2&px=999 \"59286152-6c2e-4eb8-9cf1-a9c725ea1900.png\")\n> Regarding the announcement-functionality in Compass; are the announcements Compass-specific, meaning will an announcement only be visible in Compass? I realise that with microservices and CI/CD not everything will be applicable into change managements managed in JSM. However, I assume that some planned changes would be relevant to manage in Change management tools. Is there a connection here of some sorts?\n\nThey are Compass specific today. But since we have started leveraging the Notifications Platform within Atlassian, we can send these product events as in-product notifications which means they will appear in all Atlassian products with the little bell icon (notifications).\n\nI would love to discuss Change Management tools and how you think Compass might be able to help. Yes, many customers are using CI/CD and have started to 'shift left' by placing security, testing, PR reviews, and other mechanisms as part of dev workflow to 'de-risk' any given deployment or change to production. But Compass might be able to help with the security scorecards or other things to denote that a given component or service is in an 'unhealthy' state as defined by your team and therefore should have higher threshold for reviews/gates/approvals, etc. Whatever you want to put in place to limit that risk. \n\n**Ok, I hope all this provides some clarity.** But at the end of the day, Compass is really focussed on the Developer Experience internally. So, how can your developers, who work across many different tools and now have additional operational responsibilities be more productive and happy. We want to remove the toil that bogs them down when information gets lost and disconnected.\n\nFor Jira Service Management, you still need core ITSM workflows around change, problem, and incident management. JSM Assets let's you model any object you want, which is still greatly needed for that world I believe.\n\nOur aim is that Compass works very well with all of our Atlassian tools like Jira Software, Jira Service Management, Bitbucket, and Opsgenie. There is a bit more work to do re: consolidating some existing concepts together across JSM/OG + Compass to make the user experience much more delightful and expected! \n\nCheers! \n",
"comments": null
},
{
"author": "Tiffany J",
"body": "Is there an update as to which of these connections that were being worked is now completed?\n",
"comments": [
{
"author": "Josh Barron",
"body": "I would very much appreciate an update on these commitments.\n"
}
]
},
{
"author": "Orlando Kelly",
"body": "Thanks for putting this question out there, We are also confused on the direction Atlassian are taking. There seems to be many overlapping products doing the same things or they are not \"Connected\" JSM, Compass, Services in JSM, not to mention OpsGenie Integration.\n",
"comments": [
{
"author": "Fred",
"body": "100%\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Compass-components-vs-Services-in-Asset-JSM-vs-Opsgenie/qaq-p/2190232
| null |
{
"author": "Dave Nicholson",
"title": "Support for Github Enterprise",
"body": "Hi there, is there a plan to support linking multiple Github Orgs to Compass? Using Github Enterprise, we have repositories organized via several organizations and need to be able to link to all of them.\n"
}
|
[
{
"author": "Josh Campbell",
"body": "Hey Dave, Josh here from the product team. Investigating the work required to support multiple GitHub orgs is on our roadmap. I don't have an ETA for delivery for you but it's something we've heard from a few customers for sure. I've added this post as another vote for that work to help prioritize it. Unfortunately, I don't have a workaround or anything I can propose to help you out here; I don't think you'll want to manage multiple Compass sites but that could be an option if you so (1 site to 1 GH org).\n\nIf anyone else reading this also needs multi org support for GitHub I'd appreciate a reply as it really does help prioritize :)\n",
"comments": [
{
"author": "Dave Nicholson",
"body": "Appreciate it! It's frustrating to read that something supports Github Enterprise and find out that it really doesn't in the most basic sense...\n"
},
{
"author": "Dave Nicholson",
"body": "And that's correct, [@Josh Campbell](/t5/user/viewprofilepage/user-id/4526760) - having multiple Compass sites wouldn't be a viable solution.\n"
},
{
"author": "Josh Campbell",
"body": "Understand the frustration! We're still working on tons of features and improving the product every week. This is definitely on our roadmap and we've had a few other customers ask for this.\n\nI just also wanted to clarify that you can still link your components to repositories in orgs that aren't connected to Compass and gain the catalog functionality for tracking all your components. You could also import these repos using the CSV import option if you wanted to perhaps export all your repo details through GitHub's API.\n\nThe big disadvantages to not being connected to GitHub, as you're probably already aware of, are:\n\n* You cannot import those repositories as components\n* Events from those repos/actions workflows won't be sent to Compass\n* ...and that \\^ means metrics won't show up\n\nI realize that's not your ideal state but I just wanted to share it's still possible to get these components represented in Compass :)\n"
},
{
"author": "Dave Nicholson",
"body": "I can also just disconnect and reconnect to a different org to import, but it's the syncing and metrics that really provide value, thanks!\n"
},
{
"author": "Josh Campbell",
"body": "Haha that's right you totally can! Great callout!\n\nCheers Dave, thanks again for raising this.\n"
},
{
"author": "Dave Nicholson",
"body": "[@Josh Campbell](/t5/user/viewprofilepage/user-id/4526760) I wanted to follow up on this to see if there's a feature request or any progress on the ability to simultaneously connect to multiple GitHub orgs within a GitHub Enterprise account? Thanks!\n"
},
{
"author": "Josh Campbell",
"body": "Hey Dave this is prioritized on our backlog but I don't have an exact ETA for you right now. Medium confidence in delivering it around July/August if things hold as planned :)\n"
}
]
},
{
"author": "Rick Zhang",
"body": "[@Dave Nicholson](/t5/user/viewprofilepage/user-id/3302738) It's finally released! [Link to announcement](https://community.atlassian.com/t5/Compass-articles/Now-Available-Github-Multi-org/ba-p/2444458)\n",
"comments": [
{
"author": "Dave Nicholson",
"body": "Thank you! I'll be digging in next week to take a look :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Support-for-Github-Enterprise/qaq-p/2217956
|
[
"component",
"github",
"import"
] |
{
"author": "Jan-Hendrik Spieth",
"title": "Why are scorecards restricted to component types?",
"body": "So far, we have the option of creating scorecards *per component type*. We can then limit the scorecard down further to certain components, e.g. by label. But the basic restriction is by type.\n\n![Screenshot 2022-11-01 100625.png](https://community.atlassian.com/t5/image/serverpage/image-id/223512i0D49634BE4D57ADD/image-size/large?v=v2&px=999 \"Screenshot 2022-11-01 100625.png\")\n\nAfter the first few experiments with scorecards (basic health metadata), we find ourselves copying scorecards just to have them available for several component types.\n\nWhat's the logic behind this?\n\n**Why should scorecards by specific to component types? Why now allow us to define basic scorecards that are applicable to all component types?**\n\nTo give you an example, we were thinking about checking component ownership like so:\n\n* field - has owner\n* metric - sth that rings an alarm when a component is \"orphaned\" due to staff leaving the company (last Jira login date, or user active/deactivated status - we're not sure yet this can be done, but that's our idea right now).\n\nThis \"ownership\" scorecard is applicable to all component types.\n"
}
|
[
{
"author": "Patrick Hill",
"body": "Hi [@Jan-Hendrik Spieth](/t5/user/viewprofilepage/user-id/386132)\n\nThanks for reaching out! I'm the Product Manager for Scorecards and would love to chat more about this - mind finding some time using [https://calendly.com/patrick-atlassian/let-s-talk-about-compass?](https://calendly.com/patrick-atlassian/let-s-talk-about-compass)\n\nWhen we started out to build Compass, we found that specific types of Components had certain fields that only applied to that particular domain - an example here is on-call for Services.\n\nAs we've expanded our thinking over time and made component types more flexible with Metrics and Custom Fields, we realise that you may want to have a Scorecard across multiple Component types. I'm super curious about how else you'd want to use Scorecards - targeting on different properties or fields, or new types of criteria so if you or others have ideas please let me know!\n\nThanks,\n\nPatrick\n",
"comments": [
{
"author": "Jan-Hendrik Spieth",
"body": "Hi [@Patrick Hill](/t5/user/viewprofilepage/user-id/502126) thanks for your reply.\n\nWe've just started with Compass! And quite some of our experimental components are external. That's a bit special and not what Compass has been built for it seems.\n\nBut, let us do a bit more experimenting with metrics and scorecards. I'll then get back to you!\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Why-are-scorecards-restricted-to-component-types/qaq-p/2178762
| null |
{
"author": "James Wilson",
"title": "Is there a way to get a graph of a Compass Metric over time?",
"body": "My use case is that I've created metrics for things like: unit test coverage, adoption of typescript, use of inline CSS styles - all things I'd like to increase or phase out of the codebase. \n\nI've set up Compass API calls in a pipeline to update these when PRs are merged, which is working fine. I'd love to be able to see how they change over time though - for example how the migration of a project to typescript is going? \n\nI guess my questions are 1. Is this currently possible? and 2. If not, how can I request it as a feature?\n\nThanks!\n"
}
|
[
{
"author": "Patrick Hill",
"body": "Hi James,\n\nI'm the Product Manager for Scorecards and Metrics and we're exploring this area currently. Can we find some time to chat about some ideas we have for this?\n\nHere's my calendly: [https://calendly.com/patrick-atlassian/let-s-talk-about-compass?month=2022-11\\&date=2022-11-14](https://calendly.com/patrick-atlassian/let-s-talk-about-compass?month=2022-11&date=2022-11-14)\n\nThanks,\n\nPatrick\n",
"comments": [
{
"author": "James Wilson",
"body": "Thank you Patrick :) Have added something!\n"
},
{
"author": "Piotr Gajowniczek",
"body": "Hi, I was wondering the same regarding charts for tracking history of metric values.\n\nWhat was the outcome of your discussion? Is there any way to see such chart or are there plans to add such feature in the future?\n"
},
{
"author": "Patrick Hill",
"body": "Hey [@Piotr Gajowniczek](/t5/user/viewprofilepage/user-id/5188595)\n\nWe'll be adding this feature this quarter into the product, so stay tuned!\n"
},
{
"author": "Daniel Konold",
"body": "any news on that? I am also wondering if there are options, like for the \"derived\" metrics, to get averages displayed, smth like the average hours/week to deploy into production\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Is-there-a-way-to-get-a-graph-of-a-Compass-Metric-over-time/qaq-p/2183991
|
[
"graph",
"metric"
] |
{
"author": "John Medina",
"title": "Have the Github integrations been updated?",
"body": "I noticed when I added Github repository addresses to some of my components that new metric fields (i.e. Build Success Rates) are now being displayed.\n\nAre these new features? If so, is there any documentation surrounding them and how they are populated? Currently, the numbers being returned are unusual (i.e. the build success rates are always 100%, which contrasts with my own results on my Github Workflows).\n\nThese features are exactly what I've been looking for and would love to integrate them properly into my work.\n"
}
|
[
{
"author": "Dave Parrish _Atlassian_",
"body": "Hey [@John Medina](/t5/user/viewprofilepage/user-id/4996391) ? You've spotted some changes with the GitHub integration that are so fresh we haven't even documented them yet! In recent days we've added some additional metrics that get automatically calculated for components that have a GitHub repository linked. The full list of metrics we calculate for GitHub are:\n\n|----------------------|-----------------------------------------|-------------------------------------------------------------------|\n| **Metric** | **How it's calculated** | **When it's calculated** |\n| Open pull requests | Current value | Each time a PR is merged to the default branch |\n| PR cycle time | Averaged over the last 10 pull requests | Each time a PR is merged to the default branch |\n| Build success rate | Averaged over the last 25 builds | Each time a build is completed on the default branch |\n| Build time | Averaged over the last 10 builds | Each time a build is completed on the default branch |\n| Deployment frequency | Weekly average for the last 4 weeks | Each time a deployment is completed to the production environment |\n\nWe'd like to help you diagnose what's going on with your build success rate. Just click the \"Give feedback\" button in the top right navigation of Compass, and we can follow up to help you figure it out.\n\nGlad you are finding these metrics useful!\n",
"comments": [
{
"author": "John Medina",
"body": "Hi [@Dave Parrish _Atlassian_](/t5/user/viewprofilepage/user-id/853503), I think I figured it out. The failing builds in our workflow all exist in the feature branches, as opposed to our default \\`master\\` branch. \n\nI do have a question as to what classifies as a \\`build\\` being completed though. Is this tied to the workflow actions being run on the repository's default branch?\n"
},
{
"author": "Dave Parrish _Atlassian_",
"body": "Hi [@John Medina](/t5/user/viewprofilepage/user-id/4996391) - Regarding your question about what classifies as a \"build\" - Yes, you've got it right. Specifically, we're listening for GitHub's [workflow_run](https://docs.github.com/en/actions/using-workflows/events-that-trigger-workflows#workflow_run) event, which occurs when a workflow finishes. We only listen to this event on the default branch of the repository. When that happens, we register a build event in Compass.\n\nHope this helps!\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Have-the-Github-integrations-been-updated/qaq-p/2139657
|
[
"github",
"integration"
] |
{
"author": "Anupama .",
"title": "Not able to add more than 10 metrics on a service and application in compass.",
"body": "Currently I am try to add metrics card on service.\n\nBut when its exceeding more that 10 its starts giving below error says Error creating metric source. Please refer the attached screenshot.\n\n![Compass_metric_error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/216648i83AE8F870BBB1F70/image-size/large?v=v2&px=999 \"Compass_metric_error.PNG\")\n"
}
|
[
{
"author": "Taylor",
"body": "Hey [@Anupama .](/t5/user/viewprofilepage/user-id/5022017) , thanks for raising this!\n\nSo we do have an internal limit at the moment of 10 metrics on a given software component. Apologies the error message does not make this clear.\n\nThis was simply part of being an Alpha product and setting some constraints to start with, both from a performance POV and a user experience POV via the design.\n\nWe are happy to raise this to a higher upper limit, but would love to learn a bit more about your use case. How many metrics are you expecting to add to a component? What would be an upper limit you are happy with?\n\nIf you have 30 minutes, grab some time to talk with me about Compass and your use cases. This helps directly inform our roadmap and what we decide to build for you!\n\n<https://calendly.com/tpechacek/compass>\n\nCheers\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Not-able-to-add-more-than-10-metrics-on-a-service-and/qaq-p/2138993
| null |
{
"author": "Isaac Petersen",
"title": "Activity Monitoring for Components",
"body": "We are trying to integrate Compass as a dashboard to observe different environments for our builds. I had added the deployment and name tags to the bitbucket-pipeline.yml file under the branches in the repository for one of our applications![A16CE28E-72BC-48A0-8AEE-BD980AE047CB_4_5005_c.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/213079i0C5C9F4E98345937/image-size/large?v=v2&px=999 \"A16CE28E-72BC-48A0-8AEE-BD980AE047CB_4_5005_c.jpeg\") and once the build had succeed, nothing populated in the activity tab.\n\n![9C5EB9DC-852A-4B40-B06F-07776866BEE5_4_5005_c.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/213080i8746D66455DA600A/image-size/large?v=v2&px=999 \"9C5EB9DC-852A-4B40-B06F-07776866BEE5_4_5005_c.jpeg\")\n\nWas wondering if I could get some help with the environment integration.\n\nThanks\n"
}
|
[
{
"author": "Dave Parrish _Atlassian_",
"body": "Hey [@Isaac Petersen](/t5/user/viewprofilepage/user-id/5017302) ? It's Dave with the Compass product team. Currently, Compass filters out deployments that aren't targeting the \\`production\\` environment.\n\nSo just update the \\`deployment\\` line in your script to read:\n\n```\ndeployment: production\n```\n\nAnd you should be all set!\n",
"comments": [
{
"author": "Sarah Bland",
"body": "Hi [@Isaac Petersen](/t5/user/viewprofilepage/user-id/5017302) ! Sarah here from the Compass engineering team. A quick tweak to what Dave mentioned above - in order for deployments events to be picked up, the **name** of the environment does not need to be \"production\", but the environment needs to be of **type** production. More information about environment types in Bitbucket pipelines can be found here: <https://support.atlassian.com/bitbucket-cloud/docs/set-up-and-monitor-deployments/> under \"**Step 1: Define your environments**\".\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Activity-Monitoring-for-Components/qaq-p/2118609
| null |
{
"author": "John Medina",
"title": "Question about Github API Authentication",
"body": "Hello, \n\nI'm working on a dataProviderModule to retrieve data from an external source (via Github API calls). I am authenticating my API calls as coming from a Github App authentication, and have tested it with a local application I created and have gotten valid responses. In trying to replicate it on a dataProviderModule, I've come up with consistent \\`401\\` errors.\n\nIs there anything that I may be missing when it comes to making external API calls with Compass apps (like the dataProviderModule) that I need to be considering? Or any examples I can be trying to follow when it comes to getting data from external sources within a Compass app?\n"
}
|
[
{
"author": "Sascha Reuter",
"body": "Did you maybe forget to add your authentication provider to your dataProvider function in the manifest?\n\nI didn't work on a compass:dataProvider module yet, but this is how it looks for a panel.\n\n![Screen Shot 2022-08-30 at 12.58.19 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/213476iAE8274F3BCBBDC1A/image-size/large?v=v2&px=999 \"Screen Shot 2022-08-30 at 12.58.19 pm.png\")\n",
"comments": [
{
"author": "John Medina",
"body": "That's interesting. Do you know where I could find the documentation for this?\n"
},
{
"author": "John Medina",
"body": "And with your approach, did you then just authenticate the API request like you normally would (through questmate) within the function body?\n"
},
{
"author": "Sascha Reuter",
"body": "In our case, the API authentication is based on tokens acquired through OAuth2, just like Github. The documentation for that lives here: <https://developer.atlassian.com/platform/forge/runtime-reference/external-fetch-api/>\n\nEdit: Actually, the best place to look for an example is: <https://developer.atlassian.com/platform/forge/manifest-reference/providers/#authentication>\n\nI also just remembered setting this up with Github in the past, so it definitely should work. If you have problems though let me know, and I can quickly jump on a Zoom call and help you out.\n"
},
{
"author": "John Medina",
"body": "I never found any of this documentation. Thanks. I'll give this a go and get back to this thread.\n"
},
{
"author": "Henry Olson",
"body": "Hi [@John Medina](/t5/user/viewprofilepage/user-id/4996391) [@Sascha Reuter](/t5/user/viewprofilepage/user-id/4598198) , as far as I know, the externalAuthentication Forge module only supports 3LO authentication flows currently (e.g. with user context). Github Apps by nature act on their own behalf (2LO) and don't use user-based authentication, so I'm not sure they would work with the forge authentication module. \n\nFor the Compass Github app we developed in house, we're using a Github App and the following guide explains the authentication steps: <https://docs.github.com/en/developers/apps/building-github-apps/authenticating-with-github-apps#authenticating-as-a-github-app>\n\nIn short, the GitHub App has a private key, and our Forge app uses that key to sign a JWT to communicate with the GitHub app. We also need to use the installation_id returned from the installation flow to generate an *Installation Access Token* , or IAT, which the Forge app can use to communicate with a specific GitHub app installation and get information from the connected Github org, repos, etc. If you're getting a 401 response, it might be that you're using the wrong token for the API call you're making (like using the JWT to get installation-specific information). It's hard to say without seeing the code. \n\nGithub App setup is a complicated process to say the least. If you want to use the built in Forge module, another option is to create an *Oauth app* on the Github side instead, which acts on behalf of a user. You can read more on the differences here: <https://docs.github.com/en/developers/apps/getting-started-with-apps/differences-between-github-apps-and-oauth-apps>. There are some marked differences, since the app will be acting as a user and will be limited to the scopes the user has. But it's probably simpler to set up :) \n\nHopefully this helps, and if not, happy to discuss more about our implementation and how we decided between using a Github App or an Oauth App.\n"
},
{
"author": "John Medina",
"body": "Hi [@Henry Olson](/t5/user/viewprofilepage/user-id/3854038) , I have attempted to follow the documentation you've sent above.\n\nI am still however running into various issues (namely \\`undefined installation tokens\\` and \\`JSON Webtokens unable to be decoded\\`) with my Compass app implementation.\n\nI have recreated the same methods I'm using to authenticate my API calls in a local node.js app, and each approach work just fine.\n\nIt would be great if we could have a discussion to help figure out what I may be missing when it comes to authenticating a Github App installation in Compass.\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Question-about-Github-API-Authentication/qaq-p/2120879
|
[
"api",
"github"
] |
{
"author": "Florian Royer",
"title": "REST API to create / update / delete projects and goals",
"body": "Hi,\n\nIs there any plan for having a REST API or JIRA automations to be able to create an Atlas Project automatically and post updates on it based on some Confluence or JIRA objects?\n\nWe'd like to create automatically an Atlas project when a JIRA issue representing a project is created. So, we plan to do it through REST API or Automations, whatever seems easier.\n\nIt's a bit frustrating to see the potential of Atlas, but seeing that it isn't opened...\n\nRegards\n"
}
|
[
{
"author": "Mark",
"body": "Hi Florian,\n\nGreat question! The team is currently working on our APIs though I can't yet provide a date when they'll be widely available. We totally understand how important this feature is for many users.\n\nAs you note, another way of achieving this would be for us to integrate more deeply with Automation in Jira and Confluence, which is also on our longer term roadmap.\n\nThanks,\n\nMark\n",
"comments": [
{
"author": "Victor Babenko",
"body": "Any way to get into a beta for the API if you are planning to do one?\n"
},
{
"author": "rorteg",
"body": "I would also like to sign up for the beta\n"
},
{
"author": "Anthony Navarre",
"body": "Also interested in APIs \\& integrations (like jira automations) with Jira.\n"
},
{
"author": "Fitzgerald_ Jeffrey",
"body": "Count me in for a Beta Trial as well - we have been using Atlas in tracking all our Projects and would love a way to integrate with an API to display the data.\n"
},
{
"author": "Kshama Joglekar",
"body": "Please count me in for beta trials!\n"
},
{
"author": "Eleanor Mallory",
"body": "Very interested in APIs and automations for goals!\n"
}
]
},
{
"author": "Orlando Kelly",
"body": "Any updates on the atlas api, we really need this or have this in automation to create projects automagically ,\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/REST-API-to-create-update-delete-projects-and-goals/qaq-p/2575800
| null |
{
"author": "Mark Chaimungkalanont",
"title": "Ability to hide empty / missed Atlas updates",
"body": "Some projects don't need a weekly update or there's no progress each week, so you end up full screens of noise e.g.\n\n![Screenshot 2024-01-10 at 1.21.41?pm.png](/t5/image/serverpage/image-id/299784iF044E202F1B9A1AB/image-size/large?v=v2&px=999 \"Screenshot 2024-01-10 at 1.21.41?pm.png\")\n\nI can see a case for having one call to action for \"Last Week\"'s lack of updates but the \"Previous updates\" shouldn't just replicate the text and should have the no update sections hidden or collapsed\n"
}
|
[
{
"author": "Mark",
"body": "Hi Mark,\n\nGreat feedback! We totally agree and have been exploring ways to collapse multiple weeks / months of no updates on a project or goal. We're also looking at collapsing multiple projects with no updates on the feeds views. I'll work with the team to prioritise these improvements from our backlog.\n\nThanks,\n\nMark\n",
"comments": [
{
"author": "nicolevonvon",
"body": "It would also be great to be able to set the update time - we update our ongoing projects every 2 weeks aligning with our sprints. Updating weekly would be noise for the stakeholders. This we only do if a specific decision was made.\n"
},
{
"author": "Tyron Jardine",
"body": "Hi Mark, any update on the ETA of this feature? We also have multiple projects have have these \"No update was posted\" posts, which clutter the project page.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Ability-to-hide-empty-missed-Atlas-updates/qaq-p/2575188
| null |
{
"author": "Chris Barlow",
"title": "Link Advanced Roadmap plan to Atlas work tracking (or initiative)",
"body": "In many cases, we structure a project to be made up of several Epics. The Epics roll up into a plan.\n\nCurrently, I can only see functionality to link and sync a Atlas project 1 to 1 with a Jira Epic.\n\nI would love the ability to link a Jira Advanced Roadmap plan to syncronise the dates into the project.\n\nOr to simplify, if I have a hierarchy in Advanced Roadmaps of Initiative -\\> Epic -\\> Story -\\> Sub-Task, then I would like the dates of the initiative which have been rolled up from the plan to be the dates synced.\n"
}
|
[
{
"author": "Mark",
"body": "Hi Chris,\n\nThanks for the feedback. To check my understanding, is your requirement to sync an initiative with a the work tracking link in Atlas? If so, we actually support that today. We actually support syncing epics and all hierarchy levels above epics to Atlas projects.\n\nOr, is your need to sync the start and end dates from an Advanced Roadmaps plan as a whole? We don't support that today but are continually working to improve our integrations, so I can share that need with the team.\n\nThanks,\n\nMark\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Link-Advanced-Roadmap-plan-to-Atlas-work-tracking-or-initiative/qaq-p/2575104
|
[
"advanced-roadmaps",
"jira-software",
"roadmap"
] |
{
"author": "Michail Bashlykov",
"title": "How to remove Atlas?",
"body": "We tried a new product (Atlas), but we were not interested in it. How can we refuse a product?\n"
}
|
[
{
"author": "Robert Wen_ReleaseTEAM_",
"body": "If you have access to the billing details of your organization, you can cancel the subscription. Documentation is here\n\n<https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/#>\n",
"comments": null
},
{
"author": "Mark",
"body": "Hi Robert,\n\nApologies for the late reply - we're still catching up on community posts after the holidays. We're sorry that you haven't found Atlas meets your needs. If you do wish to remove it, you need a user with access to Cloud Administration to go to Billing and then select \"Manage\" for Atlas. There will then be an option to cancel the subscription and remove Atlas from the site.\n\nThanks,\n\nMark\n",
"comments": null
},
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Michail Bashlykov](/t5/user/viewprofilepage/user-id/4309887) ,\n\nI'm just curious, why didn't you like Atlas? Atlas has a free plan that allows to do a lot of project tracking, goal tracking, communication and reporting. And since it's free, it doesn't incur extra cost. I'm just pointing it out in case the cost is the issue. I started evaluating Atlas a few months ago and it's becoming my favorite Atlassian product!\n",
"comments": [
{
"author": "Dave B",
"body": "It hijacks the main search, and for some teams, is pointless. Probably using it wrong, but it just appears to get in the way and adds zero value for us.\n"
},
{
"author": "Carlos Garcia Navarro",
"body": "Of course it's up to you, but I'd recommend to check with the Atlassian team, maybe you could get a demo or at least discuss your use case. It's such a nice tool (my personal opinion), that I'd advocate for second chances :-).\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-to-remove-Atlas/qaq-p/2572021
| null |
{
"author": "Angela Stephens",
"title": "Atlas User Licensing - Owner vs Contributor vs Follower",
"body": "Atlas has 3 user types Owner, Contributor, and Follower.\n\nDo all 3 user type require/consume an Atlas license?\n\nAdditionally, can Atlas data be exposed on a Confluence space/page and effectively be seen by a user with a Confluence license but no Atlas license?\n"
}
|
[
{
"author": "Mark",
"body": "Hi Angela,\n\nApologies for the late reply - we're still catching up on community posts after the holidays. All three roles contribute towards the total, since a follower on one project could be an owner or a contributor on another project or goal. However, Atlas is free for up to 35,000 users, so most customers probably won't hit that limit.\n\nIf information from Atlas is embedded in Confluence then users will need an Atlas license to view it, yes. Hope this helps!\n\nThanks,\n\nMark\n",
"comments": [
{
"author": "Angela Stephens",
"body": "Thanks Mark. The issue here is that we are on a Standard plan so we are charged for every user. However, we could downgrade to a Free plan and add up to 35K users are no charge. A bit of a catch-22. Would suggest Atlassian consider a limited access role that doesn't consume a license.\n"
},
{
"author": "Andrew Culver",
"body": "This is what I'm struggling with. We would have a wide audience of users who would be interested in viewing and subscribing to project updates, but a smaller set of users who would own / contribute to projects.\n\nUnder the free plan, it's fine to allow all users access to Atlas, but as soon as we want to give that smaller set of owners / contributors access to Standard features such as custom fields and custom views, now we must pay for not just those owners / contributors, but also the wide audience of users who are simply viewing and subscribing.\n"
},
{
"author": "Justin Shum",
"body": "Furthermore, if I'm reading correctly, Atlas users (even on a free plan) all count towards Atlassian Access.\n\n<https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-access/>\n\nThat's unpalatable when the vast majority of users would only want updates, like the weekly digest email.\n"
},
{
"author": "Mike Vitale",
"body": "If I'm on the Free plan, how do I license users to be able to see updates and contribute to projects without being charged once I exceed the 10 user threshold?\n"
},
{
"author": "Andrew Culver",
"body": "Atlassian announced at Team 24 that the Atlas brand is being retired and the features of Atlas will be folded into Jira. I'd just wait until then.\n"
},
{
"author": "Mike Vitale",
"body": "What is the timing?\n"
},
{
"author": "Andrew Culver",
"body": "I believe sites that haven't used Atlas have already started moving so I'd expect those of us who are using Atlas to start moving in the next month or two.\n"
}
]
},
{
"author": "Amanda Barber",
"body": "As far as I know, Atlas does not have any visibility/sharing to Confluence at this time. The pricing tiers are listed here, but I believe all 3 types of user contribute to the count: <https://www.atlassian.com/software/atlas/pricing>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Atlas-User-Licensing-Owner-vs-Contributor-vs-Follower/qaq-p/2574552
| null |
{
"author": "Alan Matasci",
"title": "italian language available ?",
"body": "full italian language version is already or will be available ?\n"
}
|
[
{
"author": "Dave Mathijs",
"body": "Hi [@Alan Matasci](/t5/user/viewprofilepage/user-id/5396237) welcome to the Atlassian Community!\n\nThe support page [Manage your language preferences](https://support.atlassian.com/atlassian-account/docs/manage-your-language-preferences/) available languages table does not include Atlas yet, so only English for now.\n",
"comments": [
{
"author": "Alan Matasci",
"body": "Thank'you Dave\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/italian-language-available/qaq-p/2568719
| null |
{
"author": "Jonathan Blackburn",
"title": "Getting endless sync updates!",
"body": "I've created a project in Atlas and linked it to an Epic in Jira SW and had synced the two.\n\nI have been using Plans and have have also installed BigPicture (not really using it yet) as I'm testing a few things.\n\nI'm getting constant emails (159 and counting) from Atlas for Jira Cloud (Jira) telling me that \" Atlas for Jira Cloud made XX updates.\" then lists the same Start date 30-50 times!\n\nCurrently the Start date field is not added to the Epic screen but is visible in the Plans view. Could this be an issue?\n"
}
|
[
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Jonathan Blackburn](/t5/user/viewprofilepage/user-id/2618752) ,\n\nThis is not expected, and I couldn't reproduce the issue myself, but I'm not using Plans. Are you seeing this issue only with one project in particular? Are you changing the dates either in Atlas or the Plan when you receive these updates?\n",
"comments": [
{
"author": "Jonathan Blackburn",
"body": "One project only. Changed in both.\n\nIt's finally stopped now but I think I got up to 1000 emails or so!\n"
},
{
"author": "Kristin Leggo",
"body": "I also have this issue - with a very similar set up to [@Jonathan Blackburn](/t5/user/viewprofilepage/user-id/2618752) .\n\nAny further updates/ideas on what was happening? Or more importantly - how to stop it! :) I haven't changed the dates in Atlas or the Plan - the mails seem to be triggered automatically every 10 mins when the Atlas project syncs with the Jira SW epic cc [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232)\n\nAny tips appreciated!\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Getting-endless-sync-updates/qaq-p/2562623
| null |
{
"author": "Jimmy Trivedi",
"title": "Where can I configure Atlas project URL?",
"body": "I want to set my desired username / url for my project, but I'm not getting any option to do that, please check the screenshot.\n\nCurrent URL: <https://team.atlassian.com/project/JIMMYTRIVEDI-1>\n\n![Screenshot 2024-01-01 at 16.09.21.png](/t5/image/serverpage/image-id/298505iA7FB230F5F580E4F/image-size/large?v=v2&px=999 \"Screenshot 2024-01-01 at 16.09.21.png\")\n"
}
|
[
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@Jimmy Trivedi](/t5/user/viewprofilepage/user-id/3939054) ,\n\nHappy New Year! If I understand correctly, this other post may be helpful: <https://community.atlassian.com/t5/Atlas-questions/How-do-you-change-the-name-on-an-Atlas-Workspace/qaq-p/2252138>\n\nYou may have to open a support ticket [Support Ticket](https://support.atlassian.com/contact/) to request the name change.\n",
"comments": [
{
"author": "Jimmy Trivedi",
"body": "Hi [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232)\n\nHappy New Year to you and your family!\n\nLet me clear my confusion here, please check this below screenshots.\n\nIn that it is mentioned example:\n\neg. [team.atlassian.com/project/JIMMYTRIVEDI-001](http://team.atlassian.com/project/JIMMYTRIVEDI-001)\n\n**My Requirement:** [team.atlassian.com/project/jimmytrivedi](https://team.atlassian.com/project/jimmytrivedi)\n\nI want \"jimmytrivedi\" in a small letter as well as, atleast for one project I need this desired URL, for other if it will append 001 automatically that is fine.\n\n![Screenshot 2024-01-02 at 14.28.53.png](https://community.atlassian.com/t5/image/serverpage/image-id/298555iF4535E0C8D8850D5/image-size/large?v=v2&px=999 \"Screenshot 2024-01-02 at 14.28.53.png\")\n"
},
{
"author": "Jimmy Trivedi",
"body": "Any update?\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Where-can-I-configure-Atlas-project-URL/qaq-p/2568300
| null |
{
"author": "Chisato Saito",
"title": "Language setting for Atlas",
"body": "In Atlas, is it only ENG??\n\nI can not see language setting or personal setting.\n"
}
|
[
{
"author": "Ollie Guan",
"body": "Hi [@Chisato Saito](/t5/user/viewprofilepage/user-id/5306523) ,\n\nMore languages are not supported yet, you can choose to use Chrome's translation plugin.\n\nAtlassian cloud products are available in the following languages.\n\n<https://support.atlassian.com/atlassian-account/docs/manage-your-language-preferences/>\n",
"comments": [
{
"author": "Chisato Saito",
"body": "[@Ollie Guan](/t5/user/viewprofilepage/user-id/853638)\n\nhi, thank you for answering\n\nHope that will support\n"
},
{
"author": "Ollie Guan",
"body": "Hi [@Chisato Saito](/t5/user/viewprofilepage/user-id/5306523) ,\n\nNow, you get to choose what the language is!\n\n<https://community.atlassian.com/t5/Atlas-Group-articles/How-to-change-your-language-preferences-in-Atlas/ba-p/2623199>\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Language-setting-for-Atlas/qaq-p/2562516
| null |
{
"author": "Bleeard Boss",
"title": "Hi Atalas, I tried to install your product and I got an error",
"body": "i got an a error like completed with errors what i can do?\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nWhich product, and what errors did you get? You've asked this in the \"Atlas\" area, which is a product, but it's not one you can install, so we don't know what you are doing.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Hi-Atalas-I-tried-to-install-your-product-and-I-got-an-error/qaq-p/2562183
| null |
{
"author": "Laura Bowers",
"title": "How do I remove deactivated users from Department?",
"body": "I am currently setting up Atlas and noticed that some teams and departments are showing users who are no longer with the company and have had their access revoked.\n\nHow can I remove the user from the department or from drop downs so we can only access valid, active employees?\n"
}
|
[
{
"author": "Mikael Sandberg",
"body": "Are you using an IDP to sync your users with you Atlassian instance? If you look in admin.atlassian.com, do the users show up as deactivated there? If not, then you can deactivate them via the REST API. You would need to get directory ID and then use that to get the user Id ((not the Atlassian Id) in order to use [Update user by ID](https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-users/#api-scim-directory-directoryid-users-userid-patch) the value active to false.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-do-I-remove-deactivated-users-from-Department/qaq-p/2559869
| null |
{
"author": "Kris Miller",
"title": "How can I show Atlas status and comments on Jira Advanced Roadmaps?",
"body": "The most meaningful field from Atlas to show on Jira Advanced roadmap is the Status and it is missing. Additionally, comments would be good but if I had to pick one, give me the status.\n"
}
|
[
{
"author": "Odd_lynice",
"body": "Hi Kris,\n\nI think your question is related to the following community post: [Atlas with Jira Advanced Roadmaps](https://community.atlassian.com/t5/Atlas-questions/Atlas-with-Jira-Advanced-Roadmaps/qaq-p/2361539)\n\nI think the answer was provided by Rachel in this post: [The relationship between Atlas and Jira explained](https://community.atlassian.com/t5/Atlas-Group-articles/The-relationship-between-Atlas-and-Jira-explained/ba-p/1685737/page/2)\n\nAll the best!\n\nTheodore\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-can-I-show-Atlas-status-and-comments-on-Jira-Advanced/qaq-p/2558387
| null |
{
"author": "Josh Barron",
"title": "How do I change the workspace schedule of weekly project and monthly goal updates?",
"body": "Request {#toc-hId--409706415}\n-----------------------------\n\nTo make use of Project Updates for our Team, we need to be able to shift the week for our Atlas workplace.\n\nContext {#toc-hId-2077806418}\n-----------------------------\n\nWe are trying to use Atlas for our weekly Scrum of Scrums meeting held in the US-Central time zone on Tuesdays at 8:15am. As the 'Master of Masters (MoM)', I've requested all lead devs to submit Jira epic/Atlas project updates \"before their PM wakes on Monday.\" This allows PMs the opportunity to review all project updates and create goal summaries during their workday on Monday.\n\nAccordingly, *our* week (functionally) ends/begins with the weekly meeting on Tuesday morning (US-Central) at 8:15am. All reports submitted in the prior 168 hours are 'last week' anything submitted after that time is 'this week', etc.\n\nCurrent Configuration Details {#toc-hId-270351955}\n--------------------------------------------------\n\n> quext workspace settings \n>\n> #### Workspace time zone {#toc-hId--836037930}\n>\n> The workspace time zone will impact the schedule of weekly project and monthly goal updates. For example, a project week in Atlas runs from 12:00am Monday morning til 11:59pm Sunday evening.\n>\n> The cut-off for updates is 11:59pm in the workspace timezone. Digest emails are then sent to users at 8:00am in their timezone.\n\nEffect of Current Configuration {#toc-hId-950410325}\n----------------------------------------------------\n\nThis renders Project Updates tab unusable for the meeting, requiring me to rely on filtering and sorting in the full project list, which makes it challenging to run an efficient and effective meeting.\n\nPS {#toc-hId--857044138}\n------------------------\n\nOMG ... I even tried to use your time zone calculator on team.atlassian.com/settings/workspace page ... but the list of options is ***unintelligibly organized***. Some entries include country, some have only the city, cities don't necessarily align with (or include all) time zone standard cities, I can't select a time zone, and I can't search the list by typing ... btw ... the entries aren't even alphabetical.\n\n++Why do I want to do this?++ I'm looking for a workaround to the design decision addressed earlier in this request; potentially choosing a different timezone that pushes the Sunday evening cutoff closer to the needed cutoff (Tuesday morning in my TZ).\n"
}
|
[
{
"author": "Yerbol Nisanbayev",
"body": "Hey Josh,\n\nThank you for reaching out, what you are raising is a well known request, I think what you are ideally looking for is the ability to set custom update periods, this is in our backlog and your input will help us prioritise this ask.\n\nAs for the short term solution, from your description what you want to do is to add a delay for the week's cut off to happen on Tuesday at 8:15, I am afraid that is not possible with the way it is working now.\n\nYou are in US Central (GMT -6), best bet would be to set the timezone as Pacific Pago Pago (GMT - 11), which would give you a 5 hour delay, but it would not solve your problem I am afraid.\n",
"comments": [
{
"author": "Matt Stein",
"body": "Hi, is there an update here on the timing and availability of this functionality?\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-do-I-change-the-workspace-schedule-of-weekly-project-and/qaq-p/2554311
| null |
{
"author": "kosakv",
"title": "How can I create own post template in Atlas?",
"body": "I'm trying to give me team Project status template with my own content. How?\n"
}
|
[
{
"author": "Adam Gustafsson",
"body": "Unfortunately this is not possible AFAIK. :/\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-can-I-create-own-post-template-in-Atlas/qaq-p/2557189
| null |
{
"author": "Josh Mihok",
"title": "How to manage risks in Atlas once resolved?",
"body": "Hello - how do we close risks in Atlas once they no longer apply? Any recommendation?\n"
}
|
[
{
"author": "Yerbol Nisanbayev",
"body": "Hi [@Josh Mihok](/t5/user/viewprofilepage/user-id/1489141)\n\nThere is no way to close a risk and keep it in the registry.\n\nWhat you could do is delete the risk.\n\nIf you want to keep track of it what I do is add a status line to the title of the risk, something like \n\\[MITIGATED\\] or \\[CLOSED\\]\n\nHope this helps\n\n![risk.png](https://community.atlassian.com/t5/image/serverpage/image-id/296507iEA2B2C08522F6EB0/image-size/large?v=v2&px=999 \"risk.png\")\n",
"comments": [
{
"author": "Josh Mihok",
"body": "Hi - is there a bug with delete? Or a lag? We have tried deleting a few times but the risk is still there.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-to-manage-risks-in-Atlas-once-resolved/qaq-p/2553394
| null |
{
"author": "Norvan Nair",
"title": "Dashboard or Gantt view of project",
"body": "We've create a project with milestones and goals with dates. Is there a way we can get a dashboard view of the project in terms of percentage completed, tasks that are off track, or possibly a gantt chart?\n"
}
|
[
{
"author": "Martin Lundhgren",
"body": "Only thing I've seen is if you add a topic to all your projects you can view a timeline on the topic page.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Dashboard-or-Gantt-view-of-project/qaq-p/2547718
| null |
{
"author": "Max Haley",
"title": "Can you make Atlas publicly accessible, like a multi-featured blog for personal use?",
"body": "At the moment you can setup permissions on either Jira or Confluence to make content public.\n\nIs this going to be available for Atlas, as it looks like it could be a blog on steroids for personal use\n"
}
|
[
{
"author": "Ste Wright",
"body": "Hi [@Max Haley](/t5/user/viewprofilepage/user-id/5229729)\n\nAs far as I know, this isn't possible at this time.\n\nSte\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Can-you-make-Atlas-publicly-accessible-like-a-multi-featured/qaq-p/2537597
| null |
{
"author": "Todd Winton",
"title": "Notifications now going to Atlas",
"body": "I use start.atlassian.com/notifications to easily identify the items I need to work on directly. We recently added Atlas and now when I click on the open in a new tab button it goes to Atlas instead of going to the notifications page. How can I change this back?\n\n![notification.png](/t5/image/serverpage/image-id/294195i3828CA0D0F2C1DC1/image-size/large?v=v2&px=999 \"notification.png\")\n"
}
|
[
{
"author": "Graham Faulkner",
"body": "This now seems to have been fixed.\n\nFor me, the \"Open in a new tab\" button for notifications now redirects to a new page <https://team.atlassian.com/notifications> that works.\n",
"comments": [
{
"author": "David Askari",
"body": "Same for me.\n"
},
{
"author": "Alexander W_ Wesley",
"body": "Incredible!\n"
}
]
},
{
"author": "Graham Faulkner",
"body": "I have the same issue and have reported it as a bug using the \"Give feedback\" link.\n\nThe notifications page <https://start.atlassian.com/notifications> was a helpful way of keeping track of updates, so it's annoying that it's no longer available.\n\n![Screenshot 2023-12-06 112034.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/295540i8B9AAA01F81AFE60/image-size/large?v=v2&px=999 \"Screenshot 2023-12-06 112034.jpg\")\n",
"comments": [
{
"author": "Todd Winton",
"body": "I have now done the same. However this is anonymous feedback.\n"
}
]
},
{
"author": "Carla Norman",
"body": "I have the same issue and I don't have an atlas subscription.\n",
"comments": null
},
{
"author": "Amadou Sall",
"body": "[@Todd Winton](/t5/user/viewprofilepage/user-id/698273)\n",
"comments": null
},
{
"author": "Willian Sousa",
"body": "Hello Todd,\n\nThanks for reaching us today. My name is Willian, and I'm a Cloud Support Engineer at Atlassian, I'm here to assist you in this case.\n\nIt looks like it is related to the migration process from Atlassian Start [http://start.atlassian.com](http://start.atlassian.com/) to the Atlas Your Work page <https://team.atlassian.com/your-work> is underway, as detailed in the following announcement: \"**Atlassian Start Enhancements with Atlas Integration.\"** [Read more on our community post.](https://community.atlassian.com/t5/Atlas-Group-discussions/Atlassian-Start-is-getting-new-features-powered-by-Atlas/td-p/2552491)\n\n*Willian M*\n\nAtlassian Cloud Support\n",
"comments": [
{
"author": "Todd Winton",
"body": "[@Willian Sousa](/t5/user/viewprofilepage/user-id/5151827)\n\nAtlas does not provide the notifications in the clear manner that were previously provided. Notifications provide a filterable way for the user to address the issues in jira that they need to address directly that they can clear and move on. If this is something that can be in atlas, that is fine, but I am getting alot of complaints that this has impacted users daily workflow.\n\nI also added a comment, and I am not the only person raising this issue in that thread, on the article you linked\n"
}
]
},
{
"author": "Amadou Sall",
"body": "I've the same did you get answer ?\n",
"comments": [
{
"author": "Todd Winton",
"body": "No I have not. And since I am on the free version, there is no ability to submit a support request\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Notifications-now-going-to-Atlas/qaq-p/2545591
|
[
"notification"
] |
{
"author": "Ronnie F",
"title": "Atlas Message feature",
"body": "Hi, I posted a message to the Atlas Message feature 2 days ago, still no response. Does this feature have a team supporting it? It says response time 5 hours but it has been 2 days?\n"
}
|
[
{
"author": "Amanda Barber",
"body": "[@Daniella Latham](/t5/user/viewprofilepage/user-id/5089518) might know how to get additional help.\n\nIs it a question that the community can potentially help you with, [@Ronnie F](/t5/user/viewprofilepage/user-id/5353270)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Atlas-Message-feature/qaq-p/2528793
| null |
{
"author": "Ronnie F",
"title": "Monday Projects Update notifications",
"body": "My Monday Projects Update notifications are received on Tuesdays at 11am. \":sunny: Happy Monday Ronnie! Want to catch up on what happened last week?\" \nAs users are not able currently customize these notifications (which would be incredibly useful). Can these at least be set to the right timezone for Australia\n"
}
|
[
{
"author": "Brant Schroeder",
"body": "[@Ronnie F](/t5/user/viewprofilepage/user-id/5353270)\n\nUsually, if your timezone is incorrect, it is due to one of the following reasons:\n\n1. Your instance's default timezone for users is incorrect (or set to a timezone not suitable for the majority of users)\n2. Your personal settings do not reflect your timezone.\n\nSee below how to fix these.\n\n---\n\n**(1) Default Instance Timezone**\n\nTo check/change the default timezone in your Jira instance, you'll need to be a Jira Admin and then...\n\n1. Go to Settings (cog icon in top-right corner) \\> System\n2. Choose *General Configuration*from the left-hand menu\n3. Press the *Edit Settings*button in the top-right corner\n4. Ensure the *Default Time Zone*is set correctly - if not, change it and update it\n\nJust remember that if you have users globally, this is the default time zone - so choose a timezone which the majority of users operate in!\n\n---\n\n**(2) Personal Settings**\n\nTo change your personal timezone settings...\n\n1. Go to Settings (cog icon in top-right corner) \\> Atlassian Account Settings\n2. Select *Account Preferences*from the left-hand menu\n3. Check your Time Zone - if it's incorrect, change it\n\n---\n",
"comments": [
{
"author": "Brant Schroeder",
"body": "[@Ronnie F](/t5/user/viewprofilepage/user-id/5353270) can you accept the answer to help others?\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Monday-Projects-Update-notifications/qaq-p/2528790
| null |
{
"author": "Ken Szymanski",
"title": "Atlas Manager Field in JSM?",
"body": "I'm wondering if the manager field, once synced with our Idp, could be used in JQL or referenced in automations. \n\nAlso, would that manager field be visible in JSM projects when I look at the reporter's profile from the ticket? \n\nAppreciate any assistance!\n"
}
|
[
{
"author": "Josh Devenny",
"body": "Hi [@Ken Szymanski](/t5/user/viewprofilepage/user-id/3801525) - unfortunately not *yet*. Absolutely something in our vision and on our backlog, but not something we've got to just yet.\n\nDo you mind if I ask what you would do with the field if you had it in JSW / JSM?\n",
"comments": [
{
"author": "Ken Szymanski",
"body": "Hi Josh, apologies for the delayed response. \n\n1. For sending an email to the manager of the reporter when the reporter submits a project request OR automatically add the reporter's manager to the approver field of a project request. Basically, any ticket that requires approval or communication with a manager, it would be more efficient for the SD agents if that field was available in a JSM ticket. \n\n2. We currently use Azure Attributes sync to view the reporter's manager but having this feature built-in is always preferable. \n\nAppreciate your response for feedback! \n\n-Ken \n\n<br />\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Atlas-Manager-Field-in-JSM/qaq-p/2524522
| null |
{
"author": "PATRICIA MURPHY",
"title": "Can I set up JPD so that ideas cannot be deleted?",
"body": "Can I set up JPD so that ideas cannot be deleted?\n\nOr limit the ability to delete ideas to only site Admins?\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi [@PATRICIA MURPHY](/t5/user/viewprofilepage/user-id/4411271) the only way I can think of to do this is to create custom project roles in Project settings \\> Access that exclude the ability to delete ideas, and to give these project roles to everyone you add to the projects as creators.\n\nThat will work if project access is set to \"Private\" or \"Limited\" (if it's set to \"Open\" anyone with a license will automatically have the \"creator\" permissions, including deleting ideas)\n",
"comments": [
{
"author": "PATRICIA MURPHY",
"body": "Thank you for the quick reply\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Can-I-set-up-JPD-so-that-ideas-cannot-be-deleted/qaq-p/2757267
|
[
"cloud",
"jira-product-discovery"
] |
{
"author": "katie_steyn",
"title": "Bug? Delivery Progress reverted from Story Points to Ticket Count earlier this week",
"body": "Our team noticed two days ago (Mon Jul 15 2024) that the Delivery tab in Discovery reverted from a story point count to a ticket count, despite our Settings dictating that we want story points. Is this a bug?\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi Katie, we recently changed something there - can you please confirm if that's what you're seeing?\n\n<https://www.loom.com/share/ebca2c507c3743678ee5d138012035da>\n",
"comments": [
{
"author": "katie_steyn",
"body": "Thank you for the fast reply, Tanguy! For our use-case, the snapshot of story points was very useful. (We don't typically organize by Epics, so we weren't experiencing the hiccup other teams were.) So unfortunately this feature change is a bit of a regression in the capability for us... but we can work around it by referencing the progress bar for the true point count.\n"
},
{
"author": "Tanguy Crusson",
"body": "Thank you for the feedback [@katie_steyn](/t5/user/viewprofilepage/user-id/5398284)\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Bug-Delivery-Progress-reverted-from-Story-Points-to-Ticket-Count/qaq-p/2757207
| null |
{
"author": "Kevin Sauer",
"title": "Using JPD for Products with multiple versions",
"body": "Hey Everyone!\n\nOur organization is just starting to use JPD in small doses and so far we, and our stakeholders, are finding it very beneficial. One topic that has come up recently as we are starting to input ideas is how should we represent projects that will have several iterations/versions on the board. As of right now, we are putting the high-level idea as the line item on the JPD board and then tagging the Epics representing the different versions on the Ideas Delivery tab. The issue here though is if you have something that will have many versions to be completed, the idea could sit on there for an extremely long time and seem like no progress is being made.\n\nHow do you all represent Ideas that will require multiple versions to be fully complete on JPD?\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi Kevin,\n\nToday we use JPD ourselves (in the team creating JPD) in both ways: sometimes ideas that encapsulate the entire effort are on views, sometimes we split ideas in multiple ones (and link them together) when it makes sense from a product perspective.\n\nOn that topic, there is this question in the [FAQ](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378) that may be relevant - that shows how you could show high level items on a view, and sub-items in other views:\n\n***How can we create a roadmap at 2 levels? (one with a list of themes, one for each theme?) - sort of like a hierarchy***\n\n*During [this webinar](https://www.youtube.com/watch?v=Yp0q7YVYM4c) we've demonstrated how the JPD team uses a roadmap at 2 levels: one for the overall team, with broad themes, and one for each squad, with more details about each theme. Here's how to replicate this:*\n\n*[Demo: a roadmap with 2 levels](https://www.loom.com/share/292d59cf5f794e65a1f43ee12df79f6a)*\n\n*Here's a follow-up to this video, showing how you can show the list of ideas for each boulder when you open the boulder:*\n\n*[Demo: Show the list of ideas when opening a boulder](https://www.loom.com/share/b15167184c20400a9a59888ba2269a72?from_recorder=1&focus_title=1).*\n",
"comments": [
{
"author": "Tanguy Crusson",
"body": "Note: we're currently working on a feature that will eventually help you do things like this:\n\n![JPD screen.png](https://community.atlassian.com/t5/image/serverpage/image-id/336133iD2504828309403C4/image-size/large?v=v2&px=999 \"JPD screen.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Using-JPD-for-Products-with-multiple-versions/qaq-p/2757174
| null |
{
"author": "Wendy maple",
"title": "Why can't a stakeholder see a published view?",
"body": "We've provided a stakeholder with a link to a published view. He made a free Jira account (using Gmail) and clicked on the published view link. He received the attached error. It appears our setting are correct:\n\n* all project members can access\n* everyone at 'xx' with the link can access\n\nMany people have access to and can see the published views. No additional errors have been reported.\n\nHas anyone experienced this issue, and if so, what troubleshooting steps did you take? Thanks in advance!\n\n![JPD.png](https://community.atlassian.com/t5/image/serverpage/image-id/335951iCC2AFB3270770F14/image-size/large?v=v2&px=999 \"JPD.png\")\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi [@Wendy maple](/t5/user/viewprofilepage/user-id/5537980) , can you please confirm that you've added the email address for this stakeholder in the configuration of the publish dialog and you can see them in the list of people with access? ![Screenshot 2024-07-17 at 18.13.42.png](https://community.atlassian.com/t5/image/serverpage/image-id/336134iD84AECF4EF3F9E68/image-size/large?v=v2&px=999 \"Screenshot 2024-07-17 at 18.13.42.png\")\n",
"comments": [
{
"author": "Wendy maple",
"body": "Yes, thank you! We were able to determine the root cause!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Why-can-t-a-stakeholder-see-a-published-view/qaq-p/2756433
| null |
{
"author": "George Moberly",
"title": "Product of Products approaches?",
"body": "We are evaluating JPD now. Our Jira dev projects are broken into a project per product (roughly) - and we thought to have a JPD project her dev project for symmetry.\n\nQuestion is, if Ideas span multiple products (probably in our case maybe 20% would) does it make sense to have a separate project for \"Initiatives\"? What are best practices for having a layer \"above\" product ideas?\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi George, you have 2 ways to think about it:\n\n1. You could create a single JPD project for all products, and create different sections with views for different teams and products. That way an idea can appear in different products and teams views. We have customers who have 250 people working in the same project. If it's set up well and people understand how to participate in the project, it can work pretty well.\n2. You could create different projects, but then it isn't possible to have an idea belong to different projects. However, you could indeed create a separate project for your initiative-level ideas and link these to ideas in each team's project. You just wouldn't be able to visualize these relationships in views (initiative - team idea). That being said, we're currently working on features that will eventually make that easier.\n",
"comments": null
},
{
"author": "Denis Paul",
"body": "[@georg](/t5/user/viewprofilepage/user-id/633635) I like to use Plans (Ex Advanced Roadmaps) for cross team planning. You could use the new integration with JPD if you have that included in your Jira license: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Early-Access-Program-new-integration-with-Jira-Plans-ex-Advanced/ba-p/2743110>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Product-of-Products-approaches/qaq-p/2756467
| null |
{
"author": "Robby Keefer",
"title": "Jira Product Discovery Backups",
"body": "I want to understand if the Backup for Cloud backup job includes Jira Product Discovery content (Ideas, Idea Attachments, Delivery References, Insights, etc).\n\nThere is conflicting information in the community which makes it unclear if JPD Backup support currently exists.\n"
}
|
[
{
"author": "Hermance NDounga",
"body": "Hi Robby,\n\nThe backup will include everything except:\n\n* Insights\n* Views\n\nFor views, each project will get a list view, and you'll need to re-create them. For insights, unfortunately, you would need to recreate them manually, and there is no workaround. We are aware this situation isn't ideal and we are working with the team in charge of the backup functionality to include insights in the future.\n\nCheers,\n\nHermance\n",
"comments": null
},
{
"author": "Tanguy Crusson",
"body": "Hi [@Robby Keefer](/t5/user/viewprofilepage/user-id/1216949) : [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) (our resident expert for this) is currently away but will reply as soon as she's back.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Jira-Product-Discovery-Backups/qaq-p/2756350
| null |
{
"author": "Jess Wong",
"title": "Atlas Not Appearing as a Date Source Option",
"body": "I have the Atlas integration enabled for my JPD and have been able to successfully link to Atlas Projects and Goals, however, when I try to configure Start or Target Date fields to auto-populate from Atlas, I only have the option to link to Delivery tickets.\n\nI've tried logging in and out, refreshing, and even removing all delivery links to see if it'll trigger the option with no success\n\n![Screenshot 2024-07-15 at 3.28.00?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335757i1785FDB3CC1F3BED/image-size/large?v=v2&px=999 \"Screenshot 2024-07-15 at 3.28.00?PM.png\")\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "[@Jess Wong](/t5/user/viewprofilepage/user-id/5544508) We found what your issue is (thank you for reporting it!). There's something we forgot to turn on when rolling this out to everyone. We'll fix that soon.\n",
"comments": [
{
"author": "Tanguy Crusson",
"body": "Edit: it's done - if you refresh your screen you should see this option now [@Jess Wong](/t5/user/viewprofilepage/user-id/5544508)\n"
},
{
"author": "Jess Wong",
"body": "I see it - thank you for the quick fix!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Atlas-Not-Appearing-as-a-Date-Source-Option/qaq-p/2755472
|
[
"atlas"
] |
{
"author": "Sahar Qarem",
"title": "Send an email with multiple ideas after variable creation and compare in automation",
"body": "Hello,\n\nI've created the automation in the screenshot, based on the feedback [Here](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Automation-creation-for-quot-Project-Start-Target-quot-custom/qaq-p/2750068?utm_source=atlcomm&utm_medium=email&utm_campaign=solution_to_question&utm_content=topic).\n\nThe intention is to notify once an idea has a project target due in the next 7 days. And it works but sends an email per result\n\nI'd like for all these issues (ideas) sent be in one email instead of an email per issue.\n\nI've tried using lookupissues after variable creation but it didn't work.\n\nAny thoughts how to make it work?![Screenshot 2024-07-15 at 09.46.53.png](/t5/image/serverpage/image-id/335554i4A72AF5404D0CF1B/image-size/large?v=v2&px=999 \"Screenshot 2024-07-15 at 09.46.53.png\")\n"
}
|
[
{
"author": "Nick H",
"body": "Hi Community,\n\nReposting here as well for visibility - we were able to get this resolved through a support ticket using an automation like the one below - which can send a daily email of all ideas if their JPD date-field matches the present day:\n\n![sched1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/337337i666565AC5E0FD998/image-size/large?v=v2&px=999 \"sched1.jpeg\")\n\n1) WHEN: Select schedule for automation to run\n\n2) THEN: Lookup issues - JQL:\n\n```\nproject = XYZ AND cf[00000] ~ \"\\\"end\\\":\\\"{{now.jiraDate}}\\\"\"\n```\n\n\\^ cf\\[00000\\] is the JPD date-field's ID. Can find this using this doc:\n\n* [How to find any custom field's IDs](https://confluence.atlassian.com/jirakb/how-to-find-any-custom-field-s-ids-744522503.html)\n\n3) AND THEN: Send email - which uses the [Lookup issues](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues) from previous step to list all ideas in email body using this:\n>\n> ```\n> {{#lookupIssues}}* {{key}}, {{summary}} - {{url}}{{/}}\n> ```\n",
"comments": null
},
{
"author": "Nick H",
"body": "Hi [@Sahar Qarem](/t5/user/viewprofilepage/user-id/5308011) ,\n\nI had shared a suggestion in that other Community questions.\n\nIt might be worth opening a ticket with [JPD support](https://support.atlassian.com/contact/#/) to further troubleshoot this issue, especially if customfield_10152 is not returning anything when adding it as a Log action to the automation.\n\nYou should also be able to enter a ticket with them directly in your JPD instance under the *Give feedback* tab \\>\\> *Get help from the support team*\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Send-an-email-with-multiple-ideas-after-variable-creation-and/qaq-p/2754467
| null |
{
"author": "Andrew McLoughlin",
"title": "Private view in jira product discovery",
"body": "I want to set up a view in Jira product discovery that can only be accessed by certain people who are all creators in the jira product discovery space. I would also like this view to be permission based so if people want to look at it they will need permission. Is there a way in JPD to set up a \"private view\"\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi there, not yet but it's something we're working on. It will be a feature part of the JPD Premium plan. You can join the waitlist to get early access here: <https://www.atlassian.com/software/jira/product-discovery/premium>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Private-view-in-jira-product-discovery/qaq-p/2754306
|
[
"cloud",
"jira-product-discovery"
] |
{
"author": "James Conway",
"title": "Are issue types and hierarchy coming to JPD?",
"body": "It would be really useful to be able to define different types of issue within JPD, e.g. to implement Opportunity Solution Trees or treat ideas (of solutions) differently from needs or problems. \n\nAlong those lines, the ability to define issue type hierarchy and select field hierarchy would help organisation.\n\nIs this something on the roadmap?\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi [@James Conway](/t5/user/viewprofilepage/user-id/5356179) , what [@Nick H](/t5/user/viewprofilepage/user-id/2540930) said, but also: yes, it's on the roadmap. In fact we landed on a solution that's looking promising and the team met to kick this off, starting with a technical spike. We'll post in this community when we have something in early access (but we're still a while away from being able to do that).\n",
"comments": [
{
"author": "James Conway",
"body": "Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)! If my org can be part of the early access that would be really cool, I know its an adoption pain for many PM Team members.\n"
}
]
},
{
"author": "Nick H",
"body": "Hi [@James Conway](/t5/user/viewprofilepage/user-id/5356179) ,\n\nIt's not currently possible to create different JPD issues types besides Ideas, but it's something engineering is considering as mentioned in this page, along with a workaround:\n\n[Frequently asked questions](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Frequently-asked-questions-about-the-product-how-do-I/ba-p/2002378) - about the product (how do I...?)\n>\n> #### Can we create different issue types and their relationships? (e.g. parent/child or opportunity/solution) {#toc-hId-348675272}\n>\n> Not yet, but it's on the roadmap. In the meantime you can use the flexible fields and views system to do this. Here is an example:\n>\n> [Demo: grouping solutions by opportunities](https://www.loom.com/share/c5acafb1584740c98f6871667bac6df8). And here's a [recording of how to reproduce this configuration](https://www.loom.com/share/c74c8cc8e5be4daaa4498bb8d3397bcd)\n",
"comments": [
{
"author": "William Perkins",
"body": "I have used this workaround to quite good effect to create a hierarchy of Goal - Initiative - Feature.\n\nI would still dearly love a formal structure, but the work around does what it says on the tin.\n\n<br />\n\nThe thing that it lacks is a very easy way to see associated child issues. I would love to open a goal ticket and see all the nested initiatives. Maybe there is a known work around for this?\n"
},
{
"author": "William Perkins",
"body": "Thanks for the explanatory video by the way, really helpful when setting up my hierarchy.\n"
},
{
"author": "Tanguy Crusson",
"body": "Cool, thanks for the feedback [@William Perkins](/t5/user/viewprofilepage/user-id/1537485) . You can associate ideas together by linking them (then the link is visible on both ideas).\n\nWe're currently working on a solution that makes all of this easier and more native.\n"
},
{
"author": "William Perkins",
"body": "That works, thanks!\n"
}
]
},
{
"author": "Gary Spross",
"body": "I'd love to see JPD get the ability to be created as Company-managed projects. This would solve for this issue, as well as the problem we are seeing in our instance with a ridiculous number of duplicated fields. Many of these fields come OOTB when you create a JPD project, so regardless of having a process in place for generating Global fields or unique field names, it doesn't matter. It also doesn't help that project admins can create fields within the project themselves, so getting everyone to follow a process for this aspect is even more difficult.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Are-issue-types-and-hierarchy-coming-to-JPD/qaq-p/2756093
| null |
{
"author": "Ronald Wessels",
"title": "Im new on the scene",
"body": "I\\`m new on the scene and need to know what the atlassian community is all about. Im from Cape Town South Africa.\n"
}
|
[
{
"author": "Nicolas Grossi",
"body": "[@Ronald Wessels](/t5/user/viewprofilepage/user-id/5543206) WElcome Community is here to help you on any issue regarding the whole Atlassian's suite of applications.\n\nRegads\n\nNicolas\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Im-new-on-the-scene/qaq-p/2754063
| null |
{
"author": "John McDonald",
"title": "How can I make the Atlas Date work for Published Views?",
"body": "We use JPD for all of our product planning and roadmapping, and I've been creating published views for stakeholders. We use the Atlas Date field as the Target Date for our projects, but it looks like that view does not come through for Timeline views, or any views for that matter. Ummm, what? This is a major issue for us as we basically cannot provide accurate views for stakeholders. Is there a workaround that doesn't involve us having to manually update a secondary date field specific to publish views? (This is a pretty big deal for us, and we are a major enterprise customer of Atlassian)\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "[@John McDonald](/t5/user/viewprofilepage/user-id/5018829) that's an oversight on our part: the Atlas project field is not yet supported in published views, so you shouldn't have been able to publish this view in the first place. We'll start by fixing that.\n\nWe'll add support for Atlas project fields in a subsequent change.\n\nThank you for reporting this!\n",
"comments": [
{
"author": "John McDonald",
"body": "Thanks Tanguy - I appreciate the response. I'm curious if you have any estimate for when you think Atlas fields will be supported in published views? This will help determine what changes we make to our published views in the interim. Thanks!\n"
},
{
"author": "John McDonald",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) Just circling back on this - do you have any recommendations for how to manage published roadmaps, when we are heavily leveraging Atlas for the management of the Target Dates? Is the solution to manually duplicate the Atlas Target Date into a field that the Timeline View will accept in the meantime?\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-can-I-make-the-Atlas-Date-work-for-Published-Views/qaq-p/2753772
| null |
{
"author": "Michael Seguin",
"title": "Story points for Discovery itself?",
"body": "I know that we can track velocity issue delivery issue count or by aggregating delivery ticket story points - but does anyone have a process in place to track story points for the process of discovery itself? \nWe could certainly create a delivery Jira ticket for discovery, and assign story points to that delivery epic, but that seems reundant?\n"
}
|
[
{
"author": "Dirk Lachowski",
"body": "Like this? <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Resource-planning-with-JPD/qaq-p/2750394>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Story-points-for-Discovery-itself/qaq-p/2753586
| null |
{
"author": "Bryce York",
"title": "How to group statuses without automation (i.e. sync an attribute to status) - custom formula?",
"body": "We're in need of a grouping mechanism to act as an abstraction of Status since we've implemented a large number of statuses so that stakeholders can know at a glance what the status of the Idea is.\n\nWe have 4 \"stages\" that logically group our \\~25 statuses.\n\nTo prevent data entry errors and allow users to only have to worry about keeping status up-to-date, we need the Stage to be automatically sync'd with the Status.\n\nThis is of course possible with automations, but it's impractical with the 1000 runs per month limit.\n\nI'm really hoping we can use a custom formula or something else instead... Any ideas?\n\nHere's an extract of our workflow chart for reference (the black boxes are Stages and the gray are to-do Statuses):\n\n![Screenshot 2024-07-12 at 09.50.17.png](https://community.atlassian.com/t5/image/serverpage/image-id/335294i02BCFE9A6AAD45FE/image-size/large?v=v2&px=999 \"Screenshot 2024-07-12 at 09.50.17.png\")\n"
}
|
[
{
"author": "Amina Bouabdallah",
"body": "Hi there! To auto-populate the Stage field according to the Status field, the only available solution today is automation. It's the only place where you can run IF-like operations to create field values in JPD!\n",
"comments": [
{
"author": "Bryce York",
"body": "Thanks for clarifying. That's pretty disappointing given the extremely low limits applied. It's honestly outrageous to have such low limits.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-to-group-statuses-without-automation-i-e-sync-an-attribute/qaq-p/2753312
| null |
{
"author": "Alaina Gardner",
"title": "Difference between Impact and Value of an idea (Product Discovery)?",
"body": "I see that Impact is rated manually as it relates to the goal. Value is supposed to be a user value. How are others differentiating these two fields and determining Value?\n\nI'm also curious about how the Impact score is automatically taking into account Insights? Is this done through AI interpreting Insights commented, or only if we've given an Impact score to an Insight?\n\nLastly, does anyone know any big-name/successful SaaS companies with public roadmaps that use Jira Product Discovery? Would be helpful to see how each use it! The features are powerful but right now we separate our roadmap \"project\" from our main, initial project we had before we started using Product Discovery.\n\nThis is because our roadmap gets filled with some nebulous or non-priority items (ideas if you will!) and we don't want them to bog down our Backlog of more defined, decided-on tasks. Are others doing it this way? We have ideas categorized by upcoming release and we archive them when we move them from our Discovery project to defined tasks in our main project, so we're not dealing with a sprint planning Backlog that has ideas that may never be developed. But I'm interested in exploring other ways of going about this that may be better for us.\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi [@Alaina Gardner](/t5/user/viewprofilepage/user-id/5485244) , based on your questions I'd like to try something: we're working on a handbook to explain the ways of working that come with Jira Product Discovery and how to use the product.\n\nI'd love your feedback on it. I think it answers the questions you asked there, but if that's not the case then we can iterate until it does ?\n\nI've added you as a guest, you can see it here: <https://pm-dev.atlassian.net/wiki/spaces/PH/overview>\n",
"comments": [
{
"author": "Joel Encinas",
"body": "Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) could you share the handbook with me as well?\n"
},
{
"author": "Kailash Badu",
"body": "Hey [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) , could you share the handbook with me as well. I am actually building a similar guide to structure the roadmapping process for a SaaS product I am building. And I am happy to share my feedback there. \n\nPlus, it was nice getting to know your ideas in the Lenny's podcast.\n"
},
{
"author": "Tanguy Crusson",
"body": "Here you go: <https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Preview-of-the-new-Jira-Product-Discovery-handbook/ba-p/2784396>\n"
},
{
"author": "Roman Sladek",
"body": "Hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) could you share it with me too please? Thanks\n"
},
{
"author": "Tanguy Crusson",
"body": "[@romansladek](/t5/user/viewprofilepage/user-id/5589494) just click on the link in the reply just above yours ?\n"
},
{
"author": "Roman Sladek",
"body": "Thanks. I clicked on the previous one and that was private.\n"
}
]
},
{
"author": "Nicolas Grossi",
"body": "[@Alaina Gardner](/t5/user/viewprofilepage/user-id/5485244) For impact you might review this thread: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/What-does-quot-Impact-quot-in-the-idea-status-mean/qaq-p/2295271>\n\nNicolas\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Difference-between-Impact-and-Value-of-an-idea-Product-Discovery/qaq-p/2754037
|
[
"backlog",
"cloud",
"fields",
"ideas",
"impact",
"insights",
"jira-product-discovery",
"roadmap",
"value"
] |
{
"author": "Mike Wilk",
"title": "Assigning & Viewing Stack Rank Order of JPD Ideas",
"body": "Hi Everyone,\n\nI'm looking for advice on how to best create a stack rank view of JPD ideas. My only theory is to use a combination of a couple fields: \n\n* 1 field to identify only the subset of items you want - like a timeframe and/or status\n* another field w/ a numeric value - requiring manually entering the # for each idea so you could use the \"Sort\" to see the subset in the stack rank order\n\nIf anyone else has any ideas or suggestions, I'd love to hear them.\n\nThanks!\n"
}
|
[
{
"author": "Amina Bouabdallah",
"body": "Thanks for the extra info - then i would suggest the following options\n\n1. create a select field, with options \"High pri\", \"Next highest pri\", etc and assign to ideas\n2. create a rating field, that has 5 bubbles, then decide a convention for matching the number of filled bubbles with the right priority (1 bubble = lowest pri, 5 bubbles = highest pri)\n3. a number field, with values \"1\", \"2\", ...\n\nwith option 1: it's very clear what the priority is, because in plain text\n\nwith option 2: you have the easy visual, plus color gradient that comes with the rating\n\nwith option 3: you can do formulas on the priority (eg. priority x effort / impact)\n\nDoes that help?\n",
"comments": null
},
{
"author": "Amina Bouabdallah",
"body": "Hi there - thank you for your post! By stack rank, do you mean something similar to the row number in Excel? or some other computed priority score?\n\nThis determines the answer!\n",
"comments": [
{
"author": "Mike Wilk",
"body": "Not exactly like a row number in Excel. We want to assign a numeric value. For example, imagine we have 10 JPD ideas, we want to add a number to each idea so we can see which one is number 1, 2, 3, etc. That way we can view all the ideas in order either ascending or descending.\n\nThe goal is to be able to rank a number of ideas selected for DEV in an upcoming quarter based on the priority like this:\n\n1. Highest priority\n2. Next highest\n3. etc.\n"
},
{
"author": "Amanda Barber",
"body": "You could get to this with some sort of computed value potentially like -\n\n* RICE scoring, with fields for Reach, Impact, Confidence, and Effort to prioritize ideas based on a custom RICE formula\n\nAlternatively, you could also just add a numeric field and update it based on your ranking and potentially use automation to update?\n"
},
{
"author": "Mike Wilk",
"body": "Thanks [@Amanda Barber](/t5/user/viewprofilepage/user-id/4511754) - Yeah, I'm playing with a numeric field to see if that will do the trick. The problem is that we need them for each quarter, so eventually there will be a lot of fields that serve no real purpose other than historical reference.\n\nIt would be awesome if there were a Priority Rank field specifically for the purpose of ranking ideas, but I can create a custom one.\n\nI just wanted to see if anyone had any other ideas on how to solve the problem without having to create a field for each quarter's rankings.\n"
},
{
"author": "duncan_crowell",
"body": "I have a similar situation (i think) where I need to display priorities by Quarter, the way I have solved for this for now is to have 2 fields.\n\n1. a DVF priority score (custom formula)\n\n2. a Candidate Quarter field (Multi Select)\n\nThe Custom Formula determines the stacked priority but then I use the Candidate Quarter field to then filter the priorities by the specific quarter we are looking at. I have a list view that shows current status, Target release date and DVF score filtered by the current quarter. It then populates a stack ranked list of features that are either in flight or in plan that we can then have a conversation around.\n\nI just maintain the Candidate Quarter field with new upcoming quarters and remove old quarters as they become irrelevant.\n\nHopefully this resonates with what you were trying to achieve?\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Assigning-amp-Viewing-Stack-Rank-Order-of-JPD-Ideas/qaq-p/2753255
|
[
"rank",
"stack"
] |
{
"author": "Raj Agarwal",
"title": "Creating costume formula in Product discovery",
"body": "Hello, \n\nI've been exploring JPD for product roadmap and prioritisation and wanted to know if it's possible to create custom formulas using IF AND conditionals as I need to assign weights to items based on certain parameters which would be their own columns in the template.\n"
}
|
[
{
"author": "Amina Bouabdallah",
"body": "Hi there! today, formulas cannot be built using conditional operators today. What you have available is mathematical operators: add, substract, divide, multiply.\n\nWe'll take a note of your need to have conditional operators for formulas.\n\nThank you!\n\nthe JPD team\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Creating-costume-formula-in-Product-discovery/qaq-p/2752859
| null |
{
"author": "Mark Colonnese",
"title": "Resource planning with JPD",
"body": "Hi,\n\nWe are in the process of refining our roadmap across various impacted teams. We create ideas in JPD and assign teams to those ideas. Each team then sizes their t-shirt effort to that initiative.\n\nWe wish now to check we have the capacity within each team to deliver our roadmap commitments over a defined timeframe.\n\nDoes anyone have a solution for this?\n\nThanks! \nMark.\n"
}
|
[
{
"author": "Joni Johnson",
"body": "Not sure if this will work as I am new to JPD. If you have Plans in Jira, which is included with Premium and Enterprise Jira, you might build a plan on the ideas, associate the teams, assign each team's capacity, and set an estimating model for plans. I'm also not sure how the t-shirt sizing will translate.\n",
"comments": null
},
{
"author": "Amina Bouabdallah",
"body": "Hi there!\n\nToday, after you add your ideas in JPD, and build your roadmap using JPD views, you can link delivery tickets that exist in Jira to the right ideas. Then for each idea, you can follow the delivery progress for every idea.\n\nTo understand how much capacity is available, and what piece of your aspirational roadmap you can commit to: we don't have a built-in feature. You would need to compute this in Jira, using Jira tickets, then doing sequencing in Jira, then reporting manually the right dates on ideas.\n\nThis is a great use case though!! I will circle back with the team to see if they have a better solution in mind.\n\nThank you\n\nAmina\n",
"comments": null
},
{
"author": "Amay Purohit_RVS",
"body": "Hi [@Mark Colonnese](/t5/user/viewprofilepage/user-id/5487995)\n\nWelcome to the community !!\n\nA mktplace app can help to plan the capacity of your teams. If you are open to try one, take a look at :\n\n[Capacity Planner](https://marketplace.atlassian.com/apps/1231411/capacity-planner?hosting=cloud&tab=overview%20)\n\nWith the add-on you can :\n\n* Maintain the team members daily capacity in a template and decide work allocation.\n* Define resource leaves.\n* Plan capacity either for time estimates or story points.\n* Check the effort progress of the resource and make decisions accordingly.\n* Track the actual time spent per task\n\nDo try it out.\n\nDisclaimer : I work for the vendor who built this app\n\n![Work Distribution.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/334871i5FD86A009256EDF3/image-size/large?v=v2&px=999 \"Work Distribution.jpeg\")\n\n![Resource Tasks.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/334872i37CE819AEBAD8697/image-size/large?v=v2&px=999 \"Resource Tasks.jpeg\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Resource-planning-with-JPD/qaq-p/2750394
|
[
"resource-plan"
] |
{
"author": "George Moberly",
"title": "Salesforce integration non-numeric fields",
"body": "I saw same question but want to re-ask it, as the inability to display string fields from Salesforce in JPD views will be a major issue for us (we are evaluating Aha replacements). We represent a good size revenue opportunity so I'd like to know how we can engage Atlassian directly on this topic.\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi [@George Moberly](/t5/user/viewprofilepage/user-id/5539940) , we are not planning to change this at this stage - this request comes up very episodically (however there are others that are getting a lot of demand).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Salesforce-integration-non-numeric-fields/qaq-p/2749276
| null |
{
"author": "jack_saxton",
"title": "Are there any plans to embed data visualization tools, like Tableau, into Idea Descriptions?",
"body": "Our team uses Tableau pretty extensively as our analytics platform for data visualization. After seeing how Google Slides so neatly embed into Idea Descriptions, I'm curious if there are plans to do something similar for popular data visualization tools?\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi [@jack_saxton](/t5/user/viewprofilepage/user-id/2318366) thanks for the feedback - we'll pass it on to the team working on \"Smart Links\" (when you paste a link - it transforms into a card or embed in any Atlassian product text box).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Are-there-any-plans-to-embed-data-visualization-tools-like/qaq-p/2749311
| null |
{
"author": "Sahar Qarem",
"title": "Automation creation for \"Project Start/ Target\" custom date fields for -#days",
"body": "Hello,\n\nNeed to create a jira automation to send a scheduled email of all the ideas that have a project target in set number of days, but since it's not a jira field I'm only able to search for a specific date not if \"x number of days left.\n\nAny idea how?\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Sahar Qarem](/t5/user/viewprofilepage/user-id/5308011) .\n\nImportant to note [Jira dates](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/) follow a specific date (and time) formatting like:\n\n```\n\"YYYY-MM-DD\"\n```\n\nJPD dates follow a range formatting like:\n\n```\n\"{\\\"start\\\":\\\"YYYY-MM-DD\\\",\\\"end\\\":\\\"YYYY-MM-DD\\\"}\"\n```\n\nBecause of the difference - JPD date-fields are not fully supported with automations, and also do not have the same filtering / JQL capabilities like Jira date-fields.\n\nHaving said that, I think your use case may still be possible if we manipulate the JPD date-field through [smart values](https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/), and compare it to a date or another field. Below is an example of this.\n\n![targetdate1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/334753iA690A63859077412/image-size/large?v=v2&px=999 \"targetdate1.jpeg\")\n\n1) WHEN: Scheduled (select when this automation should be scheduled to run)\n\n2) THEN: Create variable\n\n* Variable name = TargetDate (or anything you like)\n* Smart value =\n\n```\n{{issue.customfield_XXXXX.substringBetween(\"\\\"start\\\":\\\"\",\"\\\",\\\"end\\\"\")}}\n```\n\n* \\^ customfield_XXXXX would be the [custom ID](https://confluence.atlassian.com/jirakb/how-to-find-any-custom-field-s-ids-744522503.html) of your JPD date-field\n\n\\*3 / 4) These steps can be disregarded, and were simply used for [logging](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action) purposes to troubleshoot and debug throughout testing\n\n5) IF: {{smart values}} condition (aka \"Compare two values\")\n\n* First value = {{TargetDate}}\n * \\^ This would be the variable configured in step 2\n* Condition = equals\n* Second value = {{now.plusDays(5).jiraDate}}\n\n6) THEN: Send Slack message (or email user(s) / preform some other action)\n\nStep 2 converts my JPD Project target field from a range, into a variable with the formatting of yyyy-mm-dd. This is done using [string processing](https://support.atlassian.com/jira-service-management-cloud/docs/string-processing-methods/).\n\nStep 5 then compares the variable to the present date + 5 days from now (future date so to speak), and if these two dates match - the automation sends a message to Slack.\n\nHere is the Audit log tab of this automation through some testing:\n\n![targetdate2.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/334754i383F7DDC67237712/image-size/large?v=v2&px=999 \"targetdate2.jpeg\")\n\nI'm not sure this is the \"perfect\" way to do this, but I hope it helps and can reference when configuring your automation!\n",
"comments": [
{
"author": "Sahar Qarem",
"body": "Hi Nick,\n\nI've tried it, and it's not working. I've used the log and it shows as attached.\n\nmaybe the smart value format is missing something?\n\n{{issue.customfield_10152.substringBetween(\"\\\\\"start\\\\\":\\\\\"\",\"\\\\\",\\\\\"end\\\\\"\")}}\n\n![Screenshot 2024-07-11 at 17.41.45.png](https://community.atlassian.com/t5/image/serverpage/image-id/335005iE7774658A3D6D2FE/image-size/large?v=v2&px=999 \"Screenshot 2024-07-11 at 17.41.45.png\")![Screenshot 2024-07-11 at 17.38.24.png](https://community.atlassian.com/t5/image/serverpage/image-id/335004i1F0F366D17802C03/image-size/large?v=v2&px=999 \"Screenshot 2024-07-11 at 17.38.24.png\")\n"
},
{
"author": "ALAA EDDINE ROUCADI",
"body": "Hi [@Sahar Qarem](/t5/user/viewprofilepage/user-id/5308011) ,\n\nIt would be very helpful if you could post the log action result of the custom field \"{{issue.customfield_10152}}\". This will allow us to see the value structure. The next step would be to process this value using automation smart values to extract the information you need.\n\nRegards,\n"
},
{
"author": "Sahar Qarem",
"body": "Hi Alaa,\n\nI've logged it and getting the same and Project Target above, (no result, empty)\n\nI've executed the JQL below:\n\n```\nProject=XM AND \"project target\"~\"2024-07-12\" ORDER BY cf[10152] DESC, Created DESC\n```\n\nWhere, \"Project Target\" is the custom field used in \"order by\" as well.\n\nHow can i search JQL using smart values?\n"
},
{
"author": "ALAA EDDINE ROUCADI",
"body": "Hi [@Sahar Qarem](/t5/user/viewprofilepage/user-id/5308011) ,\n\nOne thing to **verify** is the **Scheduled trigger** of your automation. You need to use a ++JQL search++ to define the set of issues that the rest of the automation will run on by checking \"++*Run a JQL search and execute actions for each issue in the query*++\".\n\nThis could be a JQL search that filters and returns only the issues corresponding to all the ideas that have a project target. You can validate the search query without running the automation, check how many issues are returned, and even click on the link to display the search results.\n\nRegards,\n"
},
{
"author": "Sahar Qarem",
"body": "Hi [@ALAA EDDINE ROUCADI](/t5/user/viewprofilepage/user-id/5527514) ,\n\nI've executed the JQL below:\n\n```\nProject=XM AND \"project target\"~\"2024-07-12\" ORDER BY cf[10152] DESC, Created DESC\n```\n\nWhere, \"Project Target\" is the custom field used in \"order by\" as well.\n\nHow can i search JQL using smart values?\n"
},
{
"author": "ALAA EDDINE ROUCADI",
"body": "Hi [@Sahar Qarem](/t5/user/viewprofilepage/user-id/5308011) ,\n\nUnfortunately, as far as I know, in JPD context, the project start/target date is a relatively new and complex structure that is not supported by JQL (including using smart values)\n\nOne approach could be to filter, at the **Scheduled trigger** level, for ideas with a target date using a query like:\n>\n> ```\n> Project=XM AND 'project target' is not empty ORDER BY cf[10152] DESC, Created DESC.\n> ```\n\nThen, follow the steps described by [@Nick H](/t5/user/viewprofilepage/user-id/2540930) [HERE](https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Re-Automation-creation-for-quot-Project-Start-Target-quot-custo/qaq-p/2750757/comment-id/4971#M4971). For each returned issue, the automation will:\n\n1. *Extract the target date* from your custom field. Example of **LOG** **expression**\n\n ```\n Start date: {{issue.customfield_10152.match(\"start\\\":\\\"([0-9-]+)\\\"\").first}}, End date: {{issue.customfield_10152.match(\"end\\\":\\\"([0-9-]+)\\\"\").first}}\n ```\n\n2. Run it through a *smart values comparison*,\n3. *Send the notification* if the condition is met.\n\n***PS:***There will be one notification sent per issue fulfilling the condition.\n"
},
{
"author": "Sahar Qarem",
"body": "Hi [@ALAA EDDINE ROUCADI](/t5/user/viewprofilepage/user-id/5527514) ,\n\nThe log expression is still coming back empty for some reason, but adding the JQL query the at the \"scheduled\" trigger worked and the rule is executing correctly now.\n\nThank you!\n"
}
]
},
{
"author": "Nick H",
"body": "Hi Community,\n\nWe were able to get this resolved through a support ticket using an automation like the one below - which can send a daily email of all ideas if their JPD date-field matches the present day:\n\n![sched1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/337337i666565AC5E0FD998/image-size/large?v=v2&px=999 \"sched1.jpeg\")\n\n1) WHEN: Select schedule for automation to run\n\n2) THEN: Lookup issues - JQL:\n\n```\nproject = XYZ AND cf[00000] ~ \"\\\"end\\\":\\\"{{now.jiraDate}}\\\"\"\n```\n\n\\^ cf\\[00000\\] is the JPD date-field's ID. Can find this using this doc:\n\n* [How to find any custom field's IDs](https://confluence.atlassian.com/jirakb/how-to-find-any-custom-field-s-ids-744522503.html)\n\n3) AND THEN: Send email - which uses the [Lookup issues](https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues) from previous step to list all ideas in email body using this:\n>\n> ```\n> {{#lookupIssues}}* {{key}}, {{summary}} - {{url}}{{/}}\n> ```\n",
"comments": null
},
{
"author": "Sahar Qarem",
"body": "deleted\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Automation-creation-for-quot-Project-Start-Target-quot-custom/qaq-p/2750068
| null |
{
"author": "Sian Snook",
"title": "Is it possible to link tickets from a Discovery Project to Software Project.",
"body": "Is it possible to link tickets from a Discovery Project to Software Project.\n\nCurrently there is a an error when I link tickets from the projects.\n\nThe current options seem to be\n\n1. Add a comment in the software project with the ticket from Discovery Project.\n\nQuestions?\n\n1. Could I link the tickets in the link functionality ?\n2. More move the ticket from Discovery project to the Software project (link u can in software projects.\n"
}
|
[
{
"author": "Angie Adams",
"body": "We have been able to link them together. However, the person doing the linking must have creator rights in the discovery project. Without the right permissions in the projects, the link will fail.\n",
"comments": null
},
{
"author": "Tanguy Crusson",
"body": "HI [@Sian Snook](/t5/user/viewprofilepage/user-id/5539817) , could you please share the error you get ?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Is-it-possible-to-link-tickets-from-a-Discovery-Project-to/qaq-p/2749015
|
[
"cloud",
"jira-work-management",
"jira-work-management-cloud"
] |
{
"author": "Caroline.Muon",
"title": "Jira product discovery filter - xls export",
"body": "When I create a filter with Jira Product Discovery, fields with formulas do not show up in my xls export. \nHow do I get them into an xls export? \nThanks\n"
}
|
[
{
"author": "Aron Gombas _Midori_",
"body": "There is a fairly easy solution (two actually!) for this with the Better Excel Exporter app!\n\nOptions:\n\n1. Create a new Excel template, and add your JPD formulas as [Excel formulas](https://midori-global.com/products/better-excel-exporter-for-jira/cloud/documentation/formulas) to the template. That way, every time when you export, the Excel formulas will be inserted to the exported Excel file and they will be evaluated normally. (You will basically duplicate your formulas in the template, but you only have to do this *once*!)\n2. Define a [calculated field](https://midori-global.com/products/better-excel-exporter-for-jira/cloud/documentation/calculated-fields) and implement your formula in Groovy code. When the value of the field is inserted to the exported file, the Groovy formula will be evaluated, that's it. (You will basically duplicated your formulas in Groovy, but assuming that your formulas as fairly simple arithmetic, the Groovy code should be trivial.)\n\n*(Discl. it's a paid and supported app developed by our team. Free for 10 users!)*\n",
"comments": null
},
{
"author": "Bill Sheboy",
"body": "Hi [@Caroline.Muon](/t5/user/viewprofilepage/user-id/5515609)\n\nThat is not possible yet. Please see this other question with the response from the JPD team:\n\n<https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Exporting-Data-in-Jira-Product-Discovery-issues-with-Formula/qaq-p/2248594>\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Caroline.Muon",
"body": "[@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)\n\nThank you for your reply \nHope that the formulas will soon be integrated into the exports ?\n"
}
]
},
{
"author": "Amina Bouabdallah",
"body": "Hi there!\n\nWhat formulas are you using? Just tried formulas in my JPD project and did an export, I can see the values!\n\nIf you have more details, it might help to diagnose.\n\nThanks!\n",
"comments": [
{
"author": "Caroline.Muon",
"body": "If you extract the data from the project, the formulas are included in the export, if you extract from the filters, the formulas are not included in the file. \nFor my using, I need to export with filters.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Jira-product-discovery-filter-xls-export/qaq-p/2748929
|
[
"cloud",
"jira",
"jira-cloud",
"jira-product-discovery"
] |
{
"author": "Zach Clarke",
"title": "Multi Select Field Limit \"This field has reached its maximum of 500 options.\"",
"body": "Hello,\n\nOur company has added our customers to a Multi Select field as a way of associating which tickets are associated with which customers.\n\nEach month I update the list with new customers. Today, when entering customer number 501, I ran into an alert \"This field has reached its maximum of 500 options\".\n\nWe've trained our users on how to select customers when creating new and editing existing tickets and team members are currently building reports off the customers listed.\n\nAre there any options available for increasing the number of values that can be listed in a Multi Select?\n\nIf not, are there other suggestions?\n\nThanks!![next customer.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/333749i1550F987D07B1105/image-size/large?v=v2&px=999 \"next customer.JPG\")\n"
}
|
[
{
"author": "Owen Friedrich",
"body": "We had a similar need to track customers to Ideas but elected to not use a Multi-select field and instead created a Jira project of \"Customers\". We then link the Customer to the idea using native Jira linking. Added bonus is you can easily pull up a customer in the Customers Jira project and see all the linked ideas in one shot.\n",
"comments": [
{
"author": "Zach Clarke",
"body": "Thanks for the reply, this sounds like a great option with additional benefits. I appreciate the feedback.\n"
},
{
"author": "Tanguy Crusson",
"body": "Oh wow that's pretty cool [@Owen Friedrich](/t5/user/viewprofilepage/user-id/5337556) ! I never thought of doing it like that but it makes complete sense\n"
},
{
"author": "Owen Friedrich",
"body": "Not mentioned earlier but we automatically sync the customers from Salesforce over to the Jira project using Boomi. We also just started to associate actual delivery tickets (not just JPD ideas) in Jira proper back to the customer in this project. This lets our customer success and support teams see and report on progress for items that their clients are waiting on.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Multi-Select-Field-Limit-quot-This-field-has-reached-its-maximum/qaq-p/2745957
| null |
{
"author": "duncan_crowell",
"title": "Missing Date Options for linking Project Target custom field to Jira Ticket date field",
"body": "Hey Team,\n\nThe Question is hard to articulate here but hopefully with more context here someone will understand (and possibly share) my dilemma.\n\nWe are currently using Jira Align as the Program level Delivery tool and Jira Software for Team based delivery management as well as Jira Product Discovery for Pre-Delivery Idea capture and Discovery.\n\nSomething I am trying to do is align the Epic start and target dates across all 3 tools. Jira Align is currently setup to auto sync the Epic start date to a customer field called \"Start Date\" and the Epic end date in Jira Align is setup to sync with the Jira default field \"Due Date\" Per below:\n\n![image.png](/t5/image/serverpage/image-id/333580i71B4EAB710AEB89D/image-size/large?v=v2&px=999 \"image.png\")\n\nTHe intent here is to Link my \"Project Start\" and \"Project Target\" fields in JPD to the Jira Field IDs so then the start and end dates are always in Sync.\n\nStart Date is no issue as I am able to link my \"Project Start\" field to that\n\n![image.png](/t5/image/serverpage/image-id/333581i5E6D255C7DF52E7C/image-dimensions/298x455?v=v2 \"image.png\")\n\nHowever the Standard Due Date field does not seem to be an option when trying to do the same for my \"Project Target\" field.\n\nNow I believe I can easily create a new custom field here but I am trying to avoid a wider spread change as Delivery teams are already used to using Due Date when making the changes within Jira Software.\n\nKeen to hear if I am missing something here and its a simple fix, or is this a known limitation?\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@duncan_crowell](/t5/user/viewprofilepage/user-id/5409190) ,\n\nI believe the field options for the autofill toggle will show based on the **global Jira permission**.\n\nSince \"Due Date\" is a system field that will show up on any Jira project, only a Jira Global admin will be able to select it for as an option / toggle for the JPD date field.\n\nThat being said, once configured and selected in the JPD date field - all users will be able to see the value on the field, so the admin only needs to select it once.\n",
"comments": [
{
"author": "duncan_crowell",
"body": "Awesome thanks Nick. That explains it :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Missing-Date-Options-for-linking-Project-Target-custom-field-to/qaq-p/2745148
| null |
{
"author": "Patrick Sandoval",
"title": "I have an Android phone version 14. Where do I find instructions to help myelf?",
"body": "* I have an Android phone Version 14, and my audible alerts do not arrive on time. I get my shift start alert 30 minutes after I start work.\n* The app also rises my volume to max. I work from home and on the graveyard shift. I do not need my alerts to be so loud.\n"
}
|
[
{
"author": "Patrick Sandoval",
"body": "I found the volume settings but the alerts are still late.\n",
"comments": [
{
"author": "Russell Chee",
"body": "Hey Patrick,\n\nThanks for getting in touch with us on the community platform, I hope you are well.\n\nGlad to hear you managed to figure out the volume issue on your side. In regards to you getting a notification 30mins after your shift starts, that's quite interesting.\n\nAny chance you could try the following if you haven't already:\n\n* Deleting the app and reinstalling the app.\n* Logging into a different device whether it be Android or iOS to see if the issue can be replicated.\n* Checking the settings on your device to see that there are no delay notification settings in play.\n\nLastly, are you the only one that seems to be having this issue on your team? Let us know when you can. Take care!\n\nRussell\n"
},
{
"author": "Patrick Sandoval",
"body": "Thank you for the reply Russel.\n\n* I have tried deleting and reinstalling the app.\n* I do not have another device to test this issue on. At one time, both my old and new phones were listed but I removed the old one and its' info.\n* The settings are set for immediate notification.\n* There is only one other person who works my shift hours (12am-9am PST) and they have not had this issue.\n\nWhen I logged in tonight at midnight, I received no start shift notification until 12:45am PST. Additionally, I received an alert that was sent at 12:15am PST at 12:30am PST showing an issue was happening.\n\nThis is a frustrating issue as I can see the engineer that I am to wake if the issue does not resolve itself has been acknowledging the alerts that I am tasked to acknowledge.\n\nI look forward to your assistance when you can.\n\nPatrick\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/I-have-an-Android-phone-version-14-Where-do-I-find-instructions/qaq-p/2702647
|
[
"cloud"
] |
{
"author": "Ebrahim Javaheri",
"title": "Sms, call, meet, massage",
"body": "Products and publish with numbers for USA , Canada, Chian , India , hang Kong, south Africa, uk and Nederland and Brazil\n"
}
|
[
{
"author": "Ebrahim Javaheri",
"body": "My friends , thanks, definitely, the efforts of you and those who depend on the team will be compensated in the best way, support me . At first, we are on a big rode.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Sms-call-meet-massage/qaq-p/2700799
| null |
{
"author": "Mkrtich Tono",
"title": "Account management",
"body": "I have a couple of questions.\n\nOur Organization is more than 50+ people in jira, but I need Opsgenie for 3-5 people (I only need the voice call support option).\n\nCan Opsgenie accounts (billing) be separated from jira products so I can upgrade the account to Standard for 5 people?\n\nAlso I'm not sure what plan I have, is there a way to see my current plan for more information?\n\nThanks in advance.\n"
}
|
[
{
"author": "Shashwat Khare",
"body": "Hello [@Mkrtich Tono](/t5/user/viewprofilepage/user-id/5351215) , \n\nThis is Shashwat from the Opsgenie support team and here to help! :) \n\nYes, we do have the standalone instance of Opsgenie available which can have different users from your Jira account and you can add it from the below link: \n<https://www.atlassian.com/software/opsgenie/try> \n\nBest, \nShashwat\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Account-management/qaq-p/2699579
| null |
{
"author": "Mkrtich Tono",
"title": "Receiving alert by Jira Request Type",
"body": "I want to receive an alert only based on specific request types, is there a way to setup notifications based on my preferences?\n"
}
|
[
{
"author": "Chris DeGidio",
"body": "Hi [@Mkrtich Tono](/t5/user/viewprofilepage/user-id/5351215)\n\nYou can do this by adjusting the incoming rules on the integration and adding a filtering condition in the rules. I put together a quick video for you: <https://app.screencast.com/jJ6ZKo7J6iV8R>\n\nIf you need any further assistance please submit a ticket under support.atlassian.com\n\nThanks so much!\n",
"comments": [
{
"author": "Mkrtich Tono",
"body": "[@Chris DeGidio](/t5/user/viewprofilepage/user-id/3202394) thank you for your reply!\n\nI can see that you can set rules based on issue type, but is there a way to set up via request type?\n"
},
{
"author": "Chris DeGidio",
"body": "hi [@Mkrtich Tono](/t5/user/viewprofilepage/user-id/5351215) sorry for conflating the 2. Ya you are right request type is not here and I did locate an on file feature request filed for another past support case we have had <https://jira.atlassian.com/browse/OPSGENIE-852>. Feel free to vote and watch that\n\nI was thinking about a workaround though. You still should be able to pull the request type manually in the alert and then utilize a global policy with the filter condition for the key/value pair you established for pulling in the request type.\n\nIf you submit a ticket in support.atlassian.com we can take a look at the incoming payload of your Opsgenie alert and check about pulling request type out and then guide you on setting up the global policy\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Receiving-alert-by-Jira-Request-Type/qaq-p/2699928
| null |
{
"author": "john.denney",
"title": "OpsGenie does not start",
"body": "I started the free Atlassian course and some of the videos say clicking an option will start the OpsGenie however, the OpsGenie does not start. How do I get this to start?\n\nI am using Jira Service Management\n\nThank You\n\nJohn\n"
}
|
[
{
"author": "Shashwat Khare",
"body": "Hello [@john.denney](/t5/user/viewprofilepage/user-id/5498497) , \n\nThis is Shashwat from the Opsgenie support team and here to help! :) \n\nMay I know your Atlassian cloud site name for the Jira Service Management product? \nIt will be in the format of <https://sitename.atlassian.net> when you open the JSM product in your browser. \n\nBest, \nShashwat\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/OpsGenie-does-not-start/qaq-p/2699422
| null |
{
"author": "Divya Sharma",
"title": "Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.ifountai",
"body": "I am trying to configure the opsgenie API for creating the alert from my spring boot 3 application.\n\nHere in the configuration class created the AlertApi bean\n\n```\n@Bean\npublic AlertApi getAlertAPI() {\n ApiClient apiClient = new ApiClient();\n log.info(\"apiClient initialized\");\n apiClient.setApiKey(\"API key\");\n return new AlertApi(apiClient);\n}\n```\n\nAt the starting of application, its giving below error \nCaused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate \\[com.ifountain.opsgenie.client.swagger.api.AlertApi\\]: Factory method 'getAlertAPI' threw exception with message: null \n\nBean is not getting initialised \nNOTE - API key is correct one Also tried with below approach \n\n```\n@Bean(name = \"getOpsGenieClient\")\npublic IOpsGenieClient getOpsGenieClient() {\n OpsGenieClient client = new OpsGenieClient();\n client.setApiKey(\"API key\");\n return client;\n}\n```\n\nSame issue getting for getOpsGenieClient bean too.\n\nMaven dependency added is - \n\n```\n<dependency>\n <groupId>javax.ws.rs</groupId>\n <artifactId>javax.ws.rs-api</artifactId>\n <version>2.1</version>\n</dependency>\n```\n\n```\n<dependency>\n <groupId>com.opsgenie.client</groupId>\n <artifactId>sdk</artifactId>\n <version>2.13.1</version>\n</dependency>\n```\n"
}
|
[
{
"author": "Agaci Avinas",
"body": "Hi Divya,\n\nI am Agaci from Opsgenie support. Looking at the exception, I can't find any complete API response in it.\n\nWe would like more information about the issue. Could you please create a ticket with us [here](https://support.atlassian.com/)?\n\nRegards,\n\nAgaci\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Caused-by-org-springframework-beans-BeanInstantiationException/qaq-p/2698391
|
[
"cloud"
] |
{
"author": "Diego Antunes",
"title": "Lost account",
"body": "Hi all,\n\nsome previous employee created an opsgenie account under an unknown email address. We know what the workspace is, but we cannot access it. \n\nMy question is, can Atlassian tell us at least what the email is so we can recreate the email or simply an alias to another account so we can receive the email from forgot password and proceed to fix the account?\n\nCan someone from Atlassian contact me and I can provide the workspace address?\n\nCheers\n"
}
|
[
{
"author": "Muhammad Zeeshan",
"body": "Hey [@Diego Antunes](/t5/user/viewprofilepage/user-id/5497464)\n\nIf the email address belongs to the same domain that you own we will be able to tell you that. Please reach out to our Support Team via <https://support.atlassian.com/contact/> so we can get further details and assist you with that.\n\nBR,\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Lost-account/qaq-p/2697952
|
[
"cloud"
] |
{
"author": "Marvin Ginns",
"title": "Outgoing Jira Issue automation for Jira Software",
"body": "Hi, I have configured the Jira Software integration for my Jira software project and can create Jira issues manually from alerts but cannot get the issue creation rule from \"Create and update Jira issues with Opsgenie alerts that are created by other integrations\" to do anything regardless of the Issue type or rules I add. From the debug logs, I don't see any logged events after creating a new alert that matches the rules conditions. Thanks.\n\n![issue creation rule.png](https://community.atlassian.com/t5/image/serverpage/image-id/323704i758D37EAC5828245/image-size/large?v=v2&px=999 \"issue creation rule.png\")![integration log.png](https://community.atlassian.com/t5/image/serverpage/image-id/323705iC4B8030CC44696F8/image-size/large?v=v2&px=999 \"integration log.png\")\n"
}
|
[
{
"author": "Muhammad Zeeshan",
"body": "Hey [@Marvin Ginns](/t5/user/viewprofilepage/user-id/5497435)\n\nThe \"Create and update Jira issues with Opsgenie alerts that are created by other integrations\" rule should trigger a Jira ticket for an alert created in Opsgenie.\n\nThe most common cause that we see of this not working is when the Jira integration and the Alert created are not assigned to the same Team. In which case, could you please check and confirm the assigned Teams for both those.\n\nIf you still need further assistance, please reach out to us via <https://support.atlassian.com/contact> so we may request access to your account and check your configuration.\n\nBR,\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Outgoing-Jira-Issue-automation-for-Jira-Software/qaq-p/2697919
| null |
{
"author": "Daniel Cabral",
"title": "Define alerts priority when created via email integration",
"body": "I have multiple teams set up in OpsGenie, and they all have email alerts configured via integration.\n\nA third party will create OpsGenie alerts to those teams, and I want them to be able to select the priority based on a list that we have configured. Today I have these priorities set up in OpsGenie: \n\n**P1 - Critical** \n**P2 - High** \n**P3 - Moderate** \n**P4 - Low** \n**P5 - Informational**\n\nHow to I create an alert via email and set the priority of the alert with one of the priorities listed above?\n\nToday all alerts created via email default to \"P3\".\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Daniel Cabral](/t5/user/viewprofilepage/user-id/5496300) ,\n\nThis Community Article should help with your use case!\n\n[How to Map Alert Priorities in Opsgenie](https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304) {#toc-hId--377321640}\n--------------------------------------------------------------------------------------------------------------------------------------------------------------------------\n",
"comments": [
{
"author": "Nick H",
"body": "Although I should note the article above is a bit outdated and displays the older **Advanced integration** UI. The newer rules can be added and configured here:\n\n![email1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/323450i872324C2314B94D5/image-size/large?v=v2&px=999 \"email1.jpeg\")![email2.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/323451iD72687296946AFF7/image-size/large?v=v2&px=999 \"email2.jpeg\")\n"
},
{
"author": "Daniel Cabral",
"body": "Thank you [@Nick H](/t5/user/viewprofilepage/user-id/2540930) - I found what I wanted, thanks for replying.\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Define-alerts-priority-when-created-via-email-integration/qaq-p/2696505
|
[
"cloud"
] |
{
"author": "Michael Thompson",
"title": "How do I use the Message filter for Alert Analytics?",
"body": "Today I noticed that the options in the Analytics tab not only have changed, but the filter interface looks completely different.\n\n![FilterAlerts.png](https://community.atlassian.com/t5/image/serverpage/image-id/323442iC6C0880BE7A5E1D1/image-size/large?v=v2&px=999 \"FilterAlerts.png\")\n\nHow do I enter a filter to find alerts that do NOT contain specific text. For example, I don't want to report on any non-production environment, so I want to filter out any alert with PDEV, PQA, or PPRE.\n\nThe documentation has not been updated to reflect the new interface!\n"
}
|
[
{
"author": "Muhammad Zeeshan",
"body": "Hey [@Michael Thompson](/t5/user/viewprofilepage/user-id/732471)\n\nThank you for your query as it provides us with helpful feedback regarding our new Analytics UI.\n\nAs for now, the Message field only allows searching for messages via contains, starts with and ends with using the % parameter.\n\nIn which case I will be happy to go ahead and raise this as a Suggestion to our internal teams to add as an improvement to the Analytics filtering functionality.\n\nBR,\n",
"comments": [
{
"author": "Michael Thompson",
"body": "Please do! I cannot understand how Atlassian continues to replace features with new ones that cripple functionality! I have been generating a report for senior management for two years, and now you've added at least an hour of work as I'll have to go through all of the data and manually filter out unwanted information.\n"
},
{
"author": "Muhammad Zeeshan",
"body": "Hey [@Michael Thompson](/t5/user/viewprofilepage/user-id/732471) here is the Feature Suggestion ticket that you can track and vote on: <https://jira.atlassian.com/browse/OPSGENIE-2013>\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-use-the-Message-filter-for-Alert-Analytics/qaq-p/2696482
|
[
"analytics",
"cloud"
] |
{
"author": "Alexandra Bolchi",
"title": "On call and RR rules when shifts are overlaping",
"body": "How can I efficiently create an on-call schedule utilizing a round-robin rule to ensure fair distribution of tickets, particularly when shifts overlap? What strategies or tools could facilitate this process effectively?\n\nThe exact situation we are facing is: we have a 24hour coverage provided by 3 teams. We have set up the teams and the respective on calls, however we have some overlaps between the 3 schedules, hence we cannot get the tickets auto assigned, that is what we understood from support.\n\nWhat we want to accomplish: Tickets to be auto assigned to team members as per their respective shifts, in turns (round robin)\n\nHow can we automate the assignment of tickets to team members based on their respective shifts, adhering to a round-robin distribution approach? Particularly, how can we ensure that tickets are evenly distributed among team members even when their shifts overlap?\n\nAny idea how to fix this error?\n\nThank you in advance for any recommendations.\n"
}
|
[
{
"author": "Jaime Capitel _resolution_",
"body": "Thanks [@Tom Russell](/t5/user/viewprofilepage/user-id/4107159)! That makes sense with what I've experienced... alerts keep being sent to the same individual on call, even within the same team.\n",
"comments": null
},
{
"author": "Tom Russell",
"body": "A round-robin distribution implies keeping state from one alert to the the next; something not easily done with Opsgenie. Another way that would (theoretically) give an even distribution would be to route randomly between the teams during the overlap period.\n\nI'm not sure how your tickets are coming in, but if you have a date field accessible, you could:\n\n* Create an alert policy to pull the last seconds digit from the date field and store it in a key-value field. This assumes that alerts come in randomly, an assumption that may not be valid. Maybe the 10s digit of the seconds field?\n* Create routing policies that would only be in effect during the overlap, and would match the values in that field:\n * Policy for team 1 - field is 0-4\n * Policy for team 2 - field is 5-9\n",
"comments": [
{
"author": "Jaime Capitel _resolution_",
"body": "I'm sorry [@Tom Russell](/t5/user/viewprofilepage/user-id/4107159) sort of eavesdropping here...\n\nWhat do you mean with \"keeping state from one alert to the next\"?\n"
},
{
"author": "Tom Russell",
"body": "[@Jaime Capitel _resolution_](/t5/user/viewprofilepage/user-id/3951914) by \"keeping state\" I mean remembering who the last alert went to and sending the next one to the other team.\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/On-call-and-RR-rules-when-shifts-are-overlaping/qaq-p/2697220
|
[
"on-call"
] |
{
"author": "Janane Kanakaraj",
"title": "Need guidance on usage of Oopsgenie with JSM licience",
"body": "Please guide on how to use Oopsgenie with JSM licience.\n\nWhen ever i try usign it is showing to pay.\n"
}
|
[
{
"author": "Egor",
"body": "Hey Janane, \nThanks for reaching out to Atlassian Community.\n\n**Step 1: Verify Your JSM License**\n\nEnsure that your Jira Service Management (JSM) plan includes Opsgenie. Certain JSM plans (e.g., Premium and Enterprise) include Opsgenie functionalities at no additional cost. If you are on a plan that includes Opsgenie, you should be able to use its features without seeing additional charges.\n\n**Step 2: Access Opsgenie through Jira**\n\n1. **Log in to your Jira Service Management account.**\n\n2. **Navigate to Opsgenie:**\n\n?Go to the **Projects** menu and select your service project.\n\n?In the left sidebar, find and click on **Opsgenie**. This should direct you to the Opsgenie configuration page within your JSM project.\n\nPlease let me know if it works for you.\n\nBest Regards, \nEgor\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Need-guidance-on-usage-of-Oopsgenie-with-JSM-licience/qaq-p/2695542
| null |
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