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{
"author": "SachinD",
"title": "Is it safe to provide SEN to partners",
"body": "How safe is it to share the SEN with Atlassian partners.\n\nIn what scenario will the partner need the SEN number.\n"
}
|
[
{
"author": "Melo",
"body": "Hi [@SachinD](/t5/user/viewprofilepage/user-id/5250709),\n\nSharing your SEN (Support Entitlement Number) with Atlassian partners can be done, but it's crucial to do so cautiously. The SEN is essential for Atlassian partners to provide you with accurate quotes for renewals, upgrades, and other related services.\n\nHowever, it's essential to exercise caution and ensure that you follow your company's data security policies before sharing any sensitive information, including your SEN. Always prioritize the security and confidentiality of your information.\n\nCheers,\n\nMelo\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Is-it-safe-to-provide-SEN-to-partners/qaq-p/2397068
| null |
{
"author": "Kv?ta Br?hov?",
"title": "Pros?m prisel mi email ale myslim ze je to podvod prosim muzete mi na to odpovedet? Dekuji",
"body": "![IMG20230622001311.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/264384iA73FDFE7AF94078F/image-size/large?v=v2&px=999 \"IMG20230622001311.jpg\")![IMG20230622001338.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/264385i5300324808790AB9/image-size/large?v=v2&px=999 \"IMG20230622001338.jpg\")\n"
}
|
[
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nThis looks like a classic abuse of an Atlassian system. Atlassian has a problem with these currently, but they are working on it.\n\nThe best thing to do is forward the email you got to [email protected] . You do not need to explain or comment, just forward. If you have deleted the emails already, then just send them an email with the URL of the site you're showing in either of your screenshots.\n\n--- google translate says\n\nDobrodo?li v skupnosti Atlassian!\n\nTo je videti kot klasi?na zloraba sistema Atlassian. Atlassian ima trenutno te?ave s temi, vendar delajo na tem.\n\nNajbolje je, da prejeto e-po?to posredujete na [email protected]. Ni vam treba pojasnjevati ali komentirati, samo naprej.\n\n?e ste e-po?tna sporo?ila ?e izbrisali, jim preprosto po?ljite e-po?tno sporo?ilo z URL-jem spletnega mesta, ki ga prikazujete na enem od posnetkov zaslona.\n",
"comments": [
{
"author": "Kv?ta Br?hov?",
"body": "DEKUJI\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Pros%C3%ADm-prisel-mi-email-ale-myslim-ze-je-to-podvod-prosim-muzete/qaq-p/2396433
| null |
{
"author": "BIERO Mathieu",
"title": "Confirmation email with wrong link",
"body": "Hello,\n\nI have a little question about the confirmation email that is sent when I change my email address in my Atlassian Account.\n\nThe confirmation email is arrived in my inbox but the link to confirm my new email adresse is not working. The link is mailto:myemailaddress and don't allow me to confirm my new address.\n\nIs there curently an issue with the confirmation email ?\n\nThank you for your help.\n"
}
|
[
{
"author": "BIERO Mathieu",
"body": "![2023-06-19_16h23_26.png](https://community.atlassian.com/t5/image/serverpage/image-id/263882i0A6F29BB94BED570/image-size/large?v=v2&px=999 \"2023-06-19_16h23_26.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/Confirmation-email-with-wrong-link/qaq-p/2393461
| null |
{
"author": "scott.harvey",
"title": "How to Prevent Atlassian Products being added by users w/company email domain accounts?",
"body": "In reviewing our Atlassian Admin page we found several applications have been added to our account by company users who are not admins, but do have other Atlassian product licenses (e.g. Jira, Confluence) and have a company email address/domain (e.g. [email protected]).\n\nReviewing the \"Security, Discovered products\" page we have found many Atlassian products added to our company account, which were not authorized by our IT/Atlassian admins. These Products show end users as Org Admins for the specific products.\n\nHow are these non site admin users able to add applications to our Atlassian corporate account? I would think that having a corporate Atlassian suite we as admins should be able to control who can add products to our account?\n\nThat said is there a way as Atlassian Admins to configure our suite to prevent/block company email users (non admins) from self service creating Shadow IT products in our Atlassian suite? \nOur company IT should be the only group sanctioned to add products (as Atlassian Admins).\n"
}
|
[
{
"author": "James Blackburn",
"body": "This is completely unacceptable. We are having the same issue and it's an enterprise feature to prevent this happening.\n\nA clear case of Atlassian not caring about customer security - it's a terrible default - and trying to force an upsell.\n",
"comments": [
{
"author": "Elizabeth Sardi",
"body": "*** ** * ** ***\n\n> A clear case of Atlassian not caring about customer security - it's a terrible default - and trying to force an upsell.\n\nI agree with you 100%.\n"
}
]
},
{
"author": "Petri Garagorri",
"body": "Our plan is *Standard*, and we cannot stop users from creating their products using their work-related email. We?ve talked to them countless times, yet they keep creating stuff.\n\nThe only policy we have access to is to *Allow new products*. From the looks of it, it cannot be changed.\n\nI don't understand why further configuration options for this would only be available for *Enterprise* plans. It seems unfortunate.\n\nUnless I'm missing something, which is quite possible and in which case, suggestions are welcome.\n\n![Screenshot 2024-04-18 at 2.49.23?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/319362iD9A85374F89F277D/image-size/large?v=v2&px=999 \"Screenshot 2024-04-18 at 2.49.23?PM.png\")\n",
"comments": null
},
{
"author": "R365 IT Helpdesk",
"body": "[@scott.harvey](/t5/user/viewprofilepage/user-id/4968797) I agree 100% with you as it took me awhile to wrap my head around how this was happening. Nic is correct though, theres nothing you can do about it. Except... we send the users an email informing them that the instance was identified and that we do not permit company email addresses to be used for this purpose. We kindly ask them to switch it to another email address if there is not company-related data being stored. If there is company data then we let them know this is not acceptable per our policies and that they need to transfer the company data into our approved instance as well. We give them a generous deadline to fix it by, and let them know if it is not completed by the deadline that we will reset their pword, take over the account, and close them out.\n",
"comments": [
{
"author": "Christel Gray",
"body": "Do you have SSO enabled? I need to figure out how to do what you've described as we now have 5 products created and I'm getting no response from my initial emails.\n"
},
{
"author": "Elizabeth Sardi",
"body": "[@Christel Gray](/t5/user/viewprofilepage/user-id/3795387) I have institute a similar policy to the one above, however, it is amended in that I look to see if there is any data in the environment and if none, take the account over and cancel the new environment. I let the end user know that as per business process this is a violation and not allowed.\n"
}
]
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nWhen you say \"applications\", do you mean apps (plugins for existing Atlassian applications, stuff like Scriptrunner for Jira for example), or are your people creating new Jira/Confluence/Bitbucket systems?\n\nFor apps, it's up to the system administrators, they can add any app they want to their Jira/Confluence/Bitbucket. You can't stop them without removing their administrative access to the systems.\n\nIf it's the applications, then you're more stuck. Anyone with an Atlassian account can create Cloud systems. However, I would question how they are getting them added to your corporate account - that can't be done automatically, you need to ask the owners of your account to get new systems added (With my Adaptavist Atlassian account, I've created a couple of dozen Cloud systems, but to add them to the Adaptavist group's enterprise account, I have to ask support)\n",
"comments": [
{
"author": "scott.harvey",
"body": "Thanks Nick for your quick response!\n\n<br />\n\nI may have my nomenclature definitions incorrect so apologies. Atlassian lists the discovered applications as I am calling them as, \"Discovered Products.\"\n\nLooking at the list of Discovered Products, they fall into for main groups: \nJira Software\n\nJira Service Management\n\nJira Work Management\n\nConfluence\n\n<br />\n\nAtlassian states the following as a header explanation above the Discovered Products: \n\n*\"Discovered products are products that your managed accounts create outside your Atlassian organization. We recommend that you contact the admins of these products to find out how they're using each one.\"*\n\n<br />\n\nThis implies that the list of apps are products created outside our Atlassian organization, but by user accounts that have our company organization (e.g. @acme.com email address), and are not admins of our Atlassian organization.\n\nMy issue is that they are using company email addresses as their usernames which I would expect Atlassian to prevent/not allow to be used to self service create/add a cloud app (aka Discovered Product) \n\nOther company Cloud Application products protect the organization from self service addition of Products (i.e. Cloud Apps) when using a company's email address domain, so I was hopeful Atlassian had a method to enable a similar filter.\n\nThanks,\n\n-Scott\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "No apologies are needed, Atlassian has its own jargon like any other software vendor, and unless you're familiar with it, it's really easy to be a bit fuzzy. That's the reason I asked.\n\nThe products you've listed are generally referred to as applications, so the \"apps\" part of my answer is irrelevant, but the \"applications\" part is, and needs expanding on.\n\n1. Atlassian Cloud systems can be created by anyone with an Atlassian account\n2. You can sign up for whatever you want with your Atlassian account\n3. Atlassian Accounts are tied to an email address (they require a single unique one)\n4. Your people have Atlassian accounts with your work email addresses attached\n\nSo that's how it is being allowed. There's nothing you can do about this because of point 1, but, if someone uses a company email-based atlassian account, this does not automatically add the system to your corporate account - that has to be done by one of your admins.\n"
},
{
"author": "Zoi TechCon GmbH",
"body": "This is really crap!\n\nNot everybody should be an application admin with an organizational account!? The permissions should be able to be configured according the compliance rules of the company, the country or whatever!? Can't understand that...\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Your organisation needs to decide who are the admins, and then think about what they need to do.\n"
}
]
},
{
"author": "Sonya Petkunas",
"body": "We are on premium and I have been told that blocking this ability is only done with enterprise. I do not agree with that is how it should be, but until Atlassian addresses it, I join as admin and delete them. What makes matters worse is that non admins can sign up for paid accounts.\n",
"comments": null
},
{
"author": "Louise",
"body": "Hi All,\n\nThere is an active **feature suggestion** that is being reviewed by Atlassian, it's currently at the gathering interest stage.\n\nIf we can all **vote for this issue** (on the right side) and even **leave a comment**, we may see this happen sooner for non-Enterprise cloud users!\n\n* [ID-7697: Prevent managed users from creating cloud site using a verified domain](https://jira.atlassian.com/browse/ID-7697)\n",
"comments": null
},
{
"author": "Naomi",
"body": "In reviewing this further, I have found that our Atlassian Organization includes the option to \"Require admin review\" when a Managed Account attempt create a new product.\n\n1. Login to admin.atlassian.com\n2. Navigate to Security tab\n3. Under the \"Monitoring\" section in the left-hand sidebar, locate and click \"Product requests\"\n4. Change the Product Permissions to \"Require admin review\" instead of \"All new products\" for each of the desired projects listed.\n",
"comments": [
{
"author": "iotim",
"body": "You must have an enterprise subscription because it only tells me we have to spend more money to do that\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlassian-Account-questions/How-to-Prevent-Atlassian-Products-being-added-by-users-w-company/qaq-p/2401874
| null |
{
"author": "Richard A_ Michaels",
"title": "How to throttle issue looping in Jira automation",
"body": "I have written a Jira automation which sends a web request to Zapier\n\nThe automation runs on a schedule every day at 8:00 AM ET and executes a JQL query to determine which tickets meet the criteria. \n\nI need to control how fast the automation loops over the issues to prevent more than a single Zapier call from being made within the same second.\n\n![Screenshot 2024-09-24 at 8.30.17?AM.png](/t5/image/serverpage/image-id/349017i4B410A7B7B8C2765/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 at 8.30.17?AM.png\")\n\nAny suggestions on how this can be accomplished?\n\nThanks,\n\nRichard\n"
}
|
[
{
"author": "William Calesco",
"body": "Easiest way would be you editing the issue after the call, like adding a label or something in a field. \n\nThen in your scheduled trigger, use the jql (YOUR JQL and YOURFIELD != value) So you only interact with issues that have not been called\n",
"comments": [
{
"author": "Richard A_ Michaels",
"body": "William,\n\nI found my answer and it was right there all along\n\n![Screenshot 2024-09-24 at 9.34.36?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349031iABE27A50F42B3F76/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 at 9.34.36?AM.png\")\n\nThanks for your reply.\n\nRichard\n"
},
{
"author": "Richard A_ Michaels",
"body": "[@William Calesco](/t5/user/viewprofilepage/user-id/5447291) As it turns out, that delay didn't do what I thought it would do. \nI was expecting a 10 second gap between each call to the web request. That was not what occurred. It also turns out that the throttling was in Slack not Zapier. However, if the 10 second delay in Jira Automation function as I had expected, there should not have been a need to throttle because of the 10 second gap.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/How-to-throttle-issue-looping-in-Jira-automation/qaq-p/2820435
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Tom Lev",
"title": "How do I get the smart value sprint name on issue transition trigger in automation",
"body": "I'm creating automation that captures every time an issue is transitioned from \"in QA\" status to \"in progress\" and I would like to catch the sprint name of the issue and trigger a message with the sprint name (along with other metadata).\n\nI can't find any smart value that holds the sprint name of the transitioned issue.\n\nThe {{sprint.xx}} values are only available on Sprint created, started, or completed triggers.\n\nAny advice?\n"
}
|
[
{
"author": "Cristian IONESCU",
"body": "Hi Tom,\n\nYou can try: {{issue.sprint.name}}\n\nHope this helps\n",
"comments": [
{
"author": "Tom Lev",
"body": "It worked, thanks!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/How-do-I-get-the-smart-value-sprint-name-on-issue-transition/qaq-p/2820426
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Sally Sattary",
"title": "Why isn't anything being triggered in Sprint created automation?",
"body": "Please can someone support me, I cannot work out what is going wrong. I have tried running the \"then\" commands below the \"when\", and now additionally under a branch, but every time a new sprint is created it says \"NO ACTIONS PERFORMED\"\n\nI have tried changing the regular expression to \\^Blackbirds\\* and many other options, but nothing seems to be triggering it.\n\nHow do I trigger the creation of new tickets when a sprint is created?\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349011iC18EE054F5993231/image-size/large?v=v2&px=999 \"image.png\")\n\nNote: I need to be able to specify sprint name as we have multiple teams so have different named sprints\n"
}
|
[
{
"author": "Cristian IONESCU",
"body": "Hi Sally,\n\nWhen Sprint is created the sprint is empty.\n\nThe real action happen when you move the ticket from Backlog to the new Sprint.\n\nYou can try:![sprint11.png](https://community.atlassian.com/t5/image/serverpage/image-id/349026i3E3C198735E185C4/image-size/large?v=v2&px=999 \"sprint11.png\")\n\nThis will check each ticket that have updated to Sprint field.\n\nIt will check if Sprint = desire value\n\nIf yes it will created a new ticket.\n\nHope this helps\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Why-isn-t-anything-being-triggered-in-Sprint-created-automation/qaq-p/2820419
|
[
"automation",
"cloud",
"created",
"jira-cloud",
"sprint"
] |
{
"author": "Dorothy Krajewski",
"title": "How can I display Atlas project data in Advanced Road Maps?",
"body": "We use Advanced Roadmap Plans to view quarter plans for \\~50 teams, 400+ Epics. Recently we decided to use Atlas for progress reporting on all the epics. \nI'd like to view in Plans some of the Atlas data in the columns for each Epic.\n\n1. The synced and linked Atlas Project name\n2. Last Update Status (Pending, On Track, Off Track etc.)\n3. Last Update Date\n4. Atlas Project Owner\n\n<br />\n\nAtlas Target date is synced with Jira Due Date so I'm able to view this one in Plans. \nIs it possible to view the others?\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Dorothy Krajewski](/t5/user/viewprofilepage/user-id/5462395) and welcome to the Community!\n\nAtlas custom fields are - unfortunately - not supported to be added to a plan. You can see a list of supported custom field types [in this support article](https://support.atlassian.com/jira-software-cloud/docs/enable-custom-fields-used-in-advanced-roadmaps-in-jira/) and see there is no mention of them there.\n\nHope this helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/How-can-I-display-Atlas-project-data-in-Advanced-Road-Maps/qaq-p/2820392
|
[
"atlas",
"cloud",
"jira-cloud"
] |
{
"author": "Franz Schwarzenb?ck",
"title": "R4J - Get folder structure via REST API 2",
"body": "Dear Community,\n\nI?m want to get the requirement tree structure with it?s issues in R4J via REST API. Unfortunately all ways I found in the web were not successful. Accessing special issues, e. g. \n.../rest/api/2/issue/SIA-1... works fine. I searched also the following references and got no working version for me.\n\n<https://docs.atlassian.com/software/jira/docs/api/REST/8.22.3/#project-getProjectComponents>\n\n<https://easesolutions.atlassian.net/wiki/spaces/REQ4J/pages/498270209/REST+API+Tree+Folders>\n\nHas anybody a suggestion? Is there something in sense .../rest/api/2/tree/{project key} ? \nOr does anyone know a further reference?\n\nThanks all!\n"
}
|
[
{
"author": "Edmer John Sarmiento",
"body": "Hi [@Franz Schwarzenb?ck](/t5/user/viewprofilepage/user-id/5600471)\n\nI'm Edmer from EaseSolutions, vendor of R4J plugin.\n\nI would like to confirm if you're using R4J Server/Data Center or R4J Cloud version?\n\nIf you're using R4J Server/Data Center, you may use the following R4J 2.0 REST APIs: <https://easesolutions.atlassian.net/wiki/spaces/REQ4J/pages/1473937542/REST+API+2.0+Reference>\n\n**To get the complete tree structure with or without issues from the root folder in the tree.**\n\n/2.0/projects/{projectKey}/folders\n\n**To get the complete tree structure with or without issues from a specific folder in the tree.**\n\n/2.0/projects/{projectKey}/folders/{id}\n\nIf you're using R4J Cloud, you may use the following: R4J Cloud REST API: <https://easesolutions.atlassian.net/wiki/spaces/R4JC/pages/2251948033/easeRequirements+Cloud+REST+API+Reference>\n\n**To get Tree Item(s)** \n/1/tree/projects/{projectKey}/items/{idOrJiraIssueKey}\n\nBest regards,\n\nEdmer\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/R4J-Get-folder-structure-via-REST-API-2/qaq-p/2820397
|
[
"api",
"data-center",
"folder-structure",
"jira-data-center",
"r4j",
"rest",
"rest-api",
"tree"
] |
{
"author": "Harshit Garg",
"title": "Develop a suggestion for epics/stories",
"body": "Hello, when a user starts writing epics or stories, I want to show suggestions to the user as a form of drop-down that they can select or reject.\n\nI have set up a local jira dashboard and made a project. I want to make it such that I can\n\n1) get all the project related information first\n\n2) populate the title of epics or user stories or issues etc.\n\nRight now, I only want to change it in local dashboard and later on I will like to give suggestions to actual jira users.\n"
}
|
[
{
"author": "Seon Shakespeare",
"body": "Hi Harshit,\n\nWelcome to the community!\n\nYou're looking to add a feature that suggests Epic and story titles as users type. This isn't something Jira does out of the box, and building a custom solution might be quite complex.\n\nHere's an idea:\n\n* **Add helpful text to fields:** You can guide users on how to write good Epic and story titles by adding helpful text to the relevant fields. For example, for stories, you could encourage them to use the format \"As a \\[role\\], I want \\[goal\\], so that \\[benefit\\].\" You can add help text to fields by editing the field descriptions in the Field Configuration settings.\n\nYou can also visit [https://jira.atlassian.com](https://jira.atlassian.com/issues/?jql=project%3DJSWCLOUD%20AND%20type%3DSuggestion%20AND%20statusCategory!%3DDone%20ORDER%20BY%20updated) to search for existing suggestions that might be similar, or create a new suggestion if you don't find anything relevant.\n\nHope this helps!\n",
"comments": [
{
"author": "Harshit Garg",
"body": "Hello, I want some way to suggest to user a 3-5 epics or stories that they can then select. I want it to be triggered when the user clicks on create epic/user stories and starts typing. If drop-down menu is not possible there, is some sort of inline suggestion possible? something that they can select by pressing Tab perhaps like in copilot? If it is, can you guide me on how to proceed.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Develop-a-suggestion-for-epics-stories/qaq-p/2820284
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Kamil Askerov",
"title": "jira server",
"body": "Hi. In jira server When I write filter and use in condition local letters - there are error. cant create filter. How to use national letters in filters? I have only few letters not in english alphabet.\n\nNeed help to found solution.\n"
}
|
[
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hey [@Kamil Askerov](/t5/user/viewprofilepage/user-id/5483207) usually you can use non English/Latin alphabet characters in JQL queries without any special modifiers (if that's what you're trying to do).\n\nOne simple thing that might solve your issue is putting the search term (the non-English/Latin characters) in double quotes e.g. \"???????\" or \"??????\". \n\nSometimes the \\~ operator seems to cause a bit of trouble when paired with non-English/Latin characters. You can swap this out with the LIKE operator instead. \n\nHope that solves the problem - if not let me know and I'm sure we can figure it out.\n\nBest\n\nMike\n",
"comments": [
{
"author": "Kamil Askerov",
"body": "[@Michael Yaroshefsky - Visor for Jira](/t5/user/viewprofilepage/user-id/3743959) thank you for your answer. With double quotes dosnt work for me. I will try other settings.\n"
},
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "[@Kamil Askerov](/t5/user/viewprofilepage/user-id/5483207) No problem, if you are still unable to get it to work let me know with a bit more detail and hopefully we can find out what's causing the problem - good luck!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/jira-server/qaq-p/2820288
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Philip Witt",
"title": "Linking newly created issues from an automation",
"body": "Hi guys,\n\nI have project A, B, and C. Im trying to create an automation rule in project A which creates an issue in project B and another issue in project C.![Automation 1.jpg](/t5/image/serverpage/image-id/348960iECB9380FBCC6B3AA/image-dimensions/397x421?v=v2 \"Automation 1.jpg\")\n\nI also want to link the issues in all directions: A-B \\& A-C \\& B-C.\n\nThe links between A-B and A-C work by using \"Choose fields to set...\"![Automation 3.jpg](/t5/image/serverpage/image-id/348961i7B77C1F694F4452C/image-size/large?v=v2&px=999 \"Automation 3.jpg\")\n\nThe problem I'm facing is the link between the newly created issues in project B to C.\n\nIs it possible to create these links? I believe I need to create a variable and use JSON, so I have already expanded my automation rule to this:\n\n![Automation 2.jpg](/t5/image/serverpage/image-id/348966iE4FE7818A95C0C10/image-dimensions/363x505?v=v2 \"Automation 2.jpg\")![Automation 5.jpg](/t5/image/serverpage/image-id/348971i97246A8782938A61/image-size/large?v=v2&px=999 \"Automation 5.jpg\")![Automation 4.jpg](/t5/image/serverpage/image-id/348967i1BD8103A0F39C798/image-dimensions/430x373?v=v2 \"Automation 4.jpg\")\n\nWhen I do this, I create a link between B to C. Yay! But the link between A and B won't work anymore :(\n\nI believe I'm on the right track with the variable and JSON. Do I have to put JSON in the action \"Create (2nd) issue\" (I think I've tried it before but it didnt work either)? Does it have to be in a new action at the bottom in the action \"edit fields\"? Is something else missing? Is the structure off?\n\nAny help is much appreciated! :)\n"
}
|
[
{
"author": "Bill Sheboy",
"body": "Hi [@Philip Witt](/t5/user/viewprofilepage/user-id/5600069) -- Welcome to the Atlassian Community!\n\nThe structure of your *complete rule* will determine if this scenario is possible. To confirm this, please post an image of your complete rule in one single image for context. (This may be captured with an image capture tool or browser add-in for scrolling-page capture.)\n\nUntil we see that information...\n\nThe keys for a scenario like this are:\n\n* saving the keys of the issues as they are created for later usage in issue linking, and\n* using a multiple-project or global scope rule. *(Single-project scope rules may create issues in other projects, but cannot access or update them otherwise, and so the linking would not work. Instead the rule must be multiple-project or global in scope. Your Jira Site Admin will need to help for changing a rule's scope.)*\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Philip Witt",
"body": "Hi Bill, thank you for your reponse! :)\n\nScope is something I havent thought about yet, right! However, since the creation of the issues and some of the links work, I dont think this is the main reason for the problems I am facing. However, I have the necessary Jira site admin permissions if needed.\n\nI have two versions of the automation rule by now.\n\n#1\n\nThe first automation rule has JSON as part of the second \"And: create a new...\" action.\n\n![Automation 7.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349179iC21C2C07E00EA2A5/image-size/large?v=v2&px=999 \"Automation 7.jpg\")\n\n![Automation 9.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349181i52822F7652783D8B/image-size/large?v=v2&px=999 \"Automation 9.jpg\")\n\n--\\> Triggering this automation rule will create the two issues succesfully. However, I am missing the link between project A and project B. The links between A and C as well as B and C are there.\n\n#2\n\nThis automation rule has JSON in a separate action \"And: edit issue fields\".\n\n![Automation 6.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349180i202C96E3780A4B67/image-size/large?v=v2&px=999 \"Automation 6.jpg\")\n\n![automation 8.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349182i6387D33B218B8E7F/image-size/large?v=v2&px=999 \"automation 8.jpg\")\n\n--\\>Triggering this automation rule will create the issues successfully. Now, however, I am missing the link between B and C, which are the newly created issues.\n\nBoth automation rules share the same setup for the variable:\n\n![Automation 5.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349165i1C2CEFACA6B36BE6/image-size/large?v=v2&px=999 \"Automation 5.jpg\")\n\nUnfortunately, I can find a way to create links in all directions: A-B \\& A-C \\& B-C. :(\n"
},
{
"author": "Bill Sheboy",
"body": "Thanks for that information, and I still believe this can be done in one rule (if the intent is to manually trigger it and create all the issues at once.\n\nIf you save the key after each issue is created, and then use branch on JQL, this will work. For example:\n\n* trigger: manual\n* if / else condition\n * *... conditions to decide if creating issue in project A*\n * action: create issue A\n * action: create variable to save {{createdIssue.key}}; let's name this one varKeyA\n* else / if condition\n * *... more conditions, repeating the above pattern to save the keys*\n* branch: on JQL to the project A issue with key = {{varKeyA}}\n * action: use either edit issue or link issues with the other issue keys to link them\n* *repeat as needed for the other issues*\n\nIf you do not create all of the issues (A, B, and C) you could add additional conditions to check if the variables have a value before trying to link them.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Linking-newly-created-issues-from-an-automation/qaq-p/2820282
|
[
"cloud",
"jira-cloud"
] |
{
"author": "chad_leblanc",
"title": "JQL query to calculate the 'next' Sprint and issues, when I have multiple future sprints planned",
"body": "So I am trying to filter on a Kanban board, the next sprints' cards, but ONLY the next sprint. I work with sprints that are created 4-5 ahead of the current one. I am at a loss since we use a Scrum board for the backlog, and that's where all of them would pull from. \n\nI've tried using Jira's AI, Gemini, CoPilot, and ChatGPT and all are giving different responses, and they always seem to suggest scripting that is not available in my instance. \n\nHas anyone successfully done this?\n"
}
|
[
{
"author": "chad_leblanc",
"body": "project = \\<\\<insert Project\\>\\>\n\nAND issueFunction in nextSprint(\"\\<\\<insert Board\\>\\>\")\n\nAND statusCategory != Done\n\nORDER BY created ASC\n",
"comments": null
},
{
"author": "Dick",
"body": "Hi [@chad_leblanc](/t5/user/viewprofilepage/user-id/5257435), welcome to this community.\n\nJira is all about supporting the agile way of working. When I read your question, I cannot help wondering why you would like to have 4-5 sprints ahead of the current one.\n\nTime spent on arranging these sprints could also have been used to update the backlog. Agility is best obtained by being flexible in the uptake of the Jira-items that add the most value for the customer in nothing more than the upcoming sprint.\n\nMy two cents are not on AI, not on 4-5 \"pre-sprints\", but on the essence of the agile manifesto.\n\n;)\n",
"comments": [
{
"author": "chad_leblanc",
"body": "I appreciate the input, we use additional sprints to separate work from the backlog into different areas (our offshore team for one, blocked work for another) and those just get included in the search. \n\nI did, however, see that we had available the ScriptRunner Enhanced Search and that allowed me to use additional coding that is not native to Jira to complete the job. \n\nI'll post the steps that worked out for my use.\n"
},
{
"author": "Dick",
"body": "Ah, so the 4-5 sprints are more like parallel sprints rather than consecutive sprints.\n\nI would suggest having a project defined for the offshore team, as their work should reside on their project. (they still can contribute to other projects by using links).\n"
},
{
"author": "chad_leblanc",
"body": "I wish I could! I'm limited to my company-controlled boards and my admins don't see a need to change this if it's been working for so long (I have only just begun to really try and fix the issues on our team about this).\n"
},
{
"author": "Dick",
"body": "You can combine projects in the Jira Plans View (Roadmap view) and have a Gantt chart visible that can help you plan the work and the interactions between different teams.\n\nIt can provide you with information on the critical path to reaching certain goals.\n\nWe use it in our University to map out the next quarter increments we hope to achieve.\n"
},
{
"author": "chad_leblanc",
"body": "I'll have to see what I can do from my end! I appreciate that!\n"
},
{
"author": "Dick",
"body": "We're here to help, there's a lot of experts here that know a lot more than I do. It's a good thing you found us.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/JQL-query-to-calculate-the-next-Sprint-and-issues-when-I-have/qaq-p/2820262
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Mohandas K",
"title": "How can I hide a particular Epic status in Jira dashboards",
"body": "I need to hide a particular Epic status in Jira dashboards.\n"
}
|
[
{
"author": "Rudy Holtkamp",
"body": "Hi [@Mohandas K](/t5/user/viewprofilepage/user-id/5478087) and welcome to the community,\n\nWhen you use a filter as basis of your dashboard gadget and you don't want e..g see the 'In Progress' status, you can use something like:\n\n```\nissuetype = epic and status in (\"To do\", \"Done\")\n```\n\nIf you want to see also tasks, stories, etc. you can use:\n\n```\n(issuetype = epic and status in (\"To do\", \"Done\") ) or issuetype in (task, story, bug)\n```\n\nGood luck,\n\nRudy\n",
"comments": [
{
"author": "Mohandas K",
"body": "I need to hide the on-hold Epic items in the Jira Dashboard without changing to Done status.\n"
},
{
"author": "Rudy Holtkamp",
"body": "What is the filter you are using in the dashboard.\n"
},
{
"author": "Mohandas K",
"body": "Hi Rudy, \n\nThanks for the response. I am using the Filter Results gadget in the Jira Dashboard. \n\nI select Status filter, and in that Backlog, Development, In Progress, UAT, Deployment and On Hold etc. statuses are created in the workflow. I need to hide only one status in Jira Dashboard without moving to Done status\n"
},
{
"author": "Rudy Holtkamp",
"body": "In the gadget config you have select a filter in the saved filter field.\n\nIf you change the filter here to exclude the on-hold status, you should be ok.\n\nSo if the filter is currently:\n\n```\nstatus in (Backlog, Development, \"In Progress\", UAT, Deployment, \"On Hold\")\n```\n\nyou need to remove the 'On hold':\n\n```\nstatus in (Backlog, Development, \"In Progress\", UAT, Deployment)\n```\n\nIf you post the filter here, I can take a look and change it for you.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/How-can-I-hide-a-particular-Epic-status-in-Jira-dashboards/qaq-p/2820251
|
[
"cloud"
] |
{
"author": "Mahanth Prudhvi P",
"title": "Difference between Number Searcher & Number Range Searcher in Search Template",
"body": "Hi, I have been using Number Custom field but confused with the difference between Number Searcher \\& Number Range Searcher in Search Template. Can you please tell me the difference.\n\nThanks.\n\n![image.png](/t5/image/serverpage/image-id/348959i449866D6AB001D6C/image-size/large?v=v2&px=999 \"image.png\")\n"
}
|
[
{
"author": "Manoj Gangwar",
"body": "Hi [@Mahanth Prudhvi P](/t5/user/viewprofilepage/user-id/5429628)\n\nHere's the difference between the two:\n\nNumber Searcher:\n\nBasic Search: This allows you to search for issues with an exact number value.\n\nFor example, if you have a custom field for \"Estimated Cost,\" and you want to find all issues where the value is exactly \"1000,\" the Number Searcher will allow you to do that.\n\nIt supports exact matches only, without the ability to specify ranges.\n\nNumber Range Searcher:\n\nRange Search: This is more flexible as it allows you to search for issues where the number field falls within a specific range.\n\nFor example, you could search for all issues where the \"Estimated Cost\" is between \"500\" and \"1500.\"\n\nIt supports both exact matches and ranges, making it useful when you need to filter results within a numerical range.\n\nIn short:\n\nNumber Searcher: Exact value searches.\n\nNumber Range Searcher: Allows searching within a range (e.g., from 100 to 500) or exact value.\n\nIf you're looking for flexibility in filtering numerical fields, Number Range Searcher is generally more versatile.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Difference-between-Number-Searcher-amp-Number-Range-Searcher-in/qaq-p/2820233
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Jan S?kara",
"title": "Impossible to create issues without Assign Issues permission.",
"body": "It was working fine until today. \nNo configuraiton changes were made. \n\nSuddenly users without this permission are not able to create issues.\n\n<br />\n\nPlease advice.\n"
}
|
[
{
"author": "Rudy Holtkamp",
"body": "Hi [@Jan S?kara](/t5/user/viewprofilepage/user-id/4595028) ,\n\nEither there has been a configuration change (I think a workflow change to a condition/validator) or it is an Atlassian bug which should be more wide spread. You can [contact](https://support.atlassian.com/contact/#/) Atlassian about it.\n\nBut there is too little info to work with.\n",
"comments": [
{
"author": "Jan S?kara",
"body": "Like I've said, there were no configuration changes. \nThere is a field on create screen, but it's not mandatory. \n\nUsers without assignee permission were able to create tickets, and now they can't.\n"
},
{
"author": "Rudy Holtkamp",
"body": "It is now an active incident at Atlassian.\n\nSee status.atlassian.com\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Impossible-to-create-issues-without-Assign-Issues-permission/qaq-p/2820234
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Nataliia Kriuchkova",
"title": "Customize Plan",
"body": "Good day. Is it possible to configure the visualization in the Plan so that the standard types (user stories, tasks) are displayed in the initiative without using the epic. At the same time, use the hierarchy: initiative - epic - standard types?\n"
}
|
[
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@Nataliia Kriuchkova](/t5/user/viewprofilepage/user-id/5085408) can I ask which visualization are you using (e.g. Jira Advanced Roadmaps)?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Customize-Plan/qaq-p/2820228
|
[
"cloud",
"jira-cloud"
] |
{
"author": "fabio_cabrita",
"title": "How to get an overview of all saved form fields, attached with open tickets?",
"body": "Hello everyone,\n\nI have an issue, we have forms for onboarding and offboardings, that are attached automatically on requests related with these subjects, and we are having issues with visibility, in general.\n\nBefore we were using an excel table, from where we were controlling all related steps per onboarding and offboarding, and it was possible that way to check per step all users, but now we have to go on each ticket/request to check each form, and this is a huge hassle.\n\nDo you know a way from where we could have an overview of all form fields related with open tickets? if there was a way from where we could update such fields from an overview that would be really great.\n"
}
|
[
{
"author": "Rudy Holtkamp",
"body": "Hi [@fabio_cabrita](/t5/user/viewprofilepage/user-id/5389554) ,\n\nThere are two ways to do this:\n\n1. For each form field you need to link it to a Jira field. When a form is filled, the Jira fields will automatically be filled too. This is the easiest way to get the overview you want. \n ![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348970i67FAD66C8A9864E9/image-size/large?v=v2&px=999 \"image.png\")\n2. You can use automation to do an [API call](https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-issue/#api-issue-issueidorkey-form-formid-format-answers-get) to get the answers from the forms. This is quite a complicated procedure, but if you are handy with automation and REST API you can pull this of.\n\nGood luck,\n\nRudy\n",
"comments": [
{
"author": "fabio_cabrita",
"body": "So there's no way to show saved info of those forms on some sort of dashboard or anything like that, is that it? \n\nI know how to handle API calls and automation, but was expecting something built in to check this info, since there are index's per field, so it's possible to show/organize these inside of a table. \n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/How-to-get-an-overview-of-all-saved-form-fields-attached-with/qaq-p/2820190
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Ganesh R",
"title": "Linking scrum and kanban",
"body": "Hello,\n\nI have been working with development team and testing team.\n\nI have created:\n\n3 -\\> Scrum Boards \n1 -\\> Kanban Board\n\n++**3 Scrum Boards**++\n\n* Main Board -\\> This is where the issues are listed and from there it is assigned to different teams. Backend and Frontend.\n* BT Board -\\> Created for Backend Team.\n* FT Board -\\> Created for Frontend Team. \n\nBelow Filters are used to link the scrum boards:\n\n(project = \"Main Board\" AND \"Team\\[Team\\]\" = 4d0bbd44-7c64-4b24-8434-0dbe73cc2c31) OR project = \"Backend Team\"\n\nproject = \"Frontend Team\" or project = \"Main Board\" and \"Team\\[Team\\]\" = 07bbc538-0f11-4033-8a9b-2a4c67f4ed43\n\nI have created a Kanban Board just for the testing team because they don't run sprints and whatever is completed from the development teams they are taken for testing. \n\n**I have linked mainboard with kanban testing board:**\n\n**project = TT or (project = \"Main Board\" and status = Developed) or \"Team\\[Team\\]\" = 2a86432e-f5b1-4d7e-8d9a-db10a88a52a9**\n\nMy problem is whenever I move issues on backend and frontend boards I see the same being reflected on Main Board.\n\nBut when I try to move the issues on the testing board (kanban) I dont see them reflecting.\n\nThe cards are same as in the main board and the status are also same.\n\nPlease let me know how to go ahead.\n\n[@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) can you plz help me here\n"
}
|
[
{
"author": "Dick",
"body": "Hi [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790) , welcome to this community\n\nWe appreciate a good question, yet you're making stuff unnecessary difficult for yourself, your team and this community, by your choice of project names.\n\nProjects are the tree which branches (the epics) hold the leaves (the Jira issues)\n\nA board is just a pair of glasses to look at something: a project tree, or part(s) of it. A board can be deleted without consequences to the project and the Jira-items in there.\n\nSo with the above in mind, could you rephrase your question please?\n",
"comments": [
{
"author": "Ganesh R",
"body": "[@Dick](/t5/user/viewprofilepage/user-id/4586768) I would appreciate if you can help me here.\n\nI have created a scrum and a kanban board and I have related both of them with a filter.\n\nNow when I move the issues on kanban board I want to see the same moving on the scrum board can that be done?\n\nBecause when I go on scrum board and try to configure board I see issue numbers in the column of the scrum board but not the issues itself.\n"
},
{
"author": "Dick",
"body": "[@Ganesh R](/t5/user/viewprofilepage/user-id/5558790) ,\n\nBoth a Kanban and Scrum boards only ++look++ at the Jira-items you select for them. This means that for both boards, the status of these Jira-items **is the same**.\n\nDo take into account, as Jira is a web-application, that you need to **refresh** the content of your browser to see any changes that have happened between the time the window was first opened and \"now\".\n\nPrerequisites to observe the same Jira-items:\n\n* You select the same Jira-items by using the same JQL expression for both board filters. This is done in the **Board configuration** - **General**section.\n* You do want to define the columns and statuses identical for both boards. This is done in the **Board configuration** - **Columns section**.\n"
},
{
"author": "Trudy Claspill",
"body": "[@Ganesh R](/t5/user/viewprofilepage/user-id/5558790)\n\n[@Dick](/t5/user/viewprofilepage/user-id/4586768) seems to be addressing your question. My only contribution at this point is to ask you to clarify which boards use which filter. You listed 4 boards and three filters.\n\nBoards:\n> 3 -\\> Scrum Boards \n> 1 -\\> Kanban Board\n>\n> ++**3 Scrum Boards**++\n\n*\n > Main Board -\\> This is where the issues are listed and from there it is assigned to different teams. Backend and Frontend.\n*\n > BT Board -\\> Created for Backend Team.\n*\n > FT Board -\\> Created for Frontend Team.\n\nFilters:\n> Below Filters are used to link the scrum boards:\n>\n> (project = \"Main Board\" AND \"Team\\[Team\\]\" = 4d0bbd44-7c64-4b24-8434-0dbe73cc2c31) OR project = \"Backend Team\"\n>\n> project = \"Frontend Team\" or project = \"Main Board\" and \"Team\\[Team\\]\" = 07bbc538-0f11-4033-8a9b-2a4c67f4ed43\n>\n> **I have linked mainboard with kanban testing board:**\n>\n> **project = TT or (project = \"Main Board\" and status = Developed) or \"Team\\[Team\\]\" = 2a86432e-f5b1-4d7e-8d9a-db10a88a52a9**\n\nPlease provide clarity by listing the board and then its corresponding filter. Do this for each board.\n"
},
{
"author": "Dick",
"body": "[@Trudy Claspill](/t5/user/viewprofilepage/user-id/5309476), \nI fully agree with you that it would be helpful to have some clarification about names of the projects, boards and filters.\n\nDeduction from the original question, we have:\n\n* Projects called \"Main Board\", \"Frontend Team\", \"Backend team\" and \"TT\"\n* Boards called \"Main Board\", \"BT Board\" and \"FT Board\"\n\nRemaining are the filters (and their content) used to filter-in the Jira items on the boards. If [@Ganesh R](/t5/user/viewprofilepage/user-id/5558790) could provide those, we could help working out this problem.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Linking-scrum-and-kanban/qaq-p/2820155
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Khira Niemeier",
"title": "How to get one specific linked issue type in automations?",
"body": "We have an Automation that is supposed to change the Parent of a Subtask to the linked Issue of its parent and it worked fine with just one cloned issue. \n\nIt is using:\n\n\"key\": \"{{issue.parent.issuelinks}}\" \n\nNow we have the problem that there is more than one linked issue on the Parent and it doesn't work anymore (as it can't insert more than one key). \n\nHow can I grab only the \"clones\" linked issues of the parent? \n\nI already tried these and I am running out of ideas: \n\n\"key\": \"{{issue.parent.issuelinks.clones}} \n\"key\": \"{{issue.parent.issuelinks(clones)}} \n\"key\": \"{{issue.parent.linkedIssues(clones)}} \n\"key\": \"{{issue.parent.linkedIssues.clones}} \n\"key\": \"{{issue.parent.linkedIssues\"clones\"}} \n\n<br />\n\nPlease send help :D\n"
}
|
[
{
"author": "Khira Niemeier",
"body": "After [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) helped me understand how filtering lists works, I could fix my automation. \n\nJust in case somebody needs a similar automation I will leave the details here. :) \n\n![Screenshot (5).png](https://community.atlassian.com/t5/image/serverpage/image-id/349189iB33347643F692648/image-size/large?v=v2&px=999 \"Screenshot (5).png\")\n\nWhen a Subtask is created the automation clones it and afterwards uses \"for: most recently created issue\" to edit the Parent (which assignes it not to its own Parent, but the Issue the Parent was cloned from). \n\nSo this Automation is for Issues where you want a copy from and if you add Subtasks you want to make sure they are going to be in the original issue as well. \n\n![Screenshot (6).png](https://community.atlassian.com/t5/image/serverpage/image-id/349190iDB342193CC8E2937/image-size/large?v=v2&px=999 \"Screenshot (6).png\") \n\nfor copy paste: \n\"key\": \"{{#issue.parent.issuelinks}}{{#if(equals(type.outward, \"clones\"))}}{{outwardissue.key}}{{/}}{{/}}\" \n\n<br />\n\nIn general I learned filtering the lists works with the link direction wich are: inward and outward (or both). \nSo in our case above as it is \"clones\" it uses \"outward\". If it was a \"is cloned by\" link it would be inward. \n\nThanks again - this really helped me a lot. \\<3 \n\n<br />\n",
"comments": [
{
"author": "Bill Sheboy",
"body": "I am glad to learn that helped, and...\n\nYour rule uses the Issue Created trigger. That one can fire so quickly that some data may not yet be available to the rule. This may cause unexpected behavior (e.g., incorrect condition results) or errors.\n\nTo solve this I recommend **always adding the Re-fetch Issue action immediately after the Issue Created trigger**. This will slow down the rule a bit and reload the data before the rule proceeds with processing.\n"
}
]
},
{
"author": "Bill Sheboy",
"body": "Hi [@Khira Niemeier](/t5/user/viewprofilepage/user-id/5310055)\n\nPlease see my response to your other question, for the same need, here:\n\n<https://community.atlassian.com/t5/Jira-questions/Re-Re-Smart-Values-Linked-Issues/qaq-p/2820601/comment-id/1053889#M1053889>\n\nKind regards, \nBill\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/How-to-get-one-specific-linked-issue-type-in-automations/qaq-p/2820144
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Annika ?str?m",
"title": "I want to create one Kanban/Scrum board combining tasks from different projects",
"body": "Atm we have multiple projects ongoing on JIRA in kanban/ and Scrum-boards that one development team are working on.\n\nI as a project manager want to do kind of sprint planning and to pick tasks from different projects and add into one board.\n\nIs there any easy way to do this in JIRA?\n\n/Annika\n"
}
|
[
{
"author": "Mehmet A _Bloompeak_",
"body": "Hi [@Annika ?str?m](/t5/user/viewprofilepage/user-id/5600304) ,\n\nYou can have multiple projects in a single board by editing the board filter.\n\n1. Click on the 3 dots in your board\n2. Click on Configure board\n3. Edit your filter query to include multiple project. e.g *project in (Project-1, Project-2)*\n\n![edit board filter.png](https://community.atlassian.com/t5/image/serverpage/image-id/348958i1E5F1338A61929D5/image-size/large?v=v2&px=999 \"edit board filter.png\")\n",
"comments": [
{
"author": "Annika ?str?m",
"body": "Hello,\n\nThank you very much for your support!\n\nMy view in Settings are not the same. Do you know why?\n\nSee attached picture.\n\n<br />\n\n![Skjermbilde 2024-09-24 135706.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/348963i1AE674CA1B0D060D/image-size/large?v=v2&px=999 \"Skjermbilde 2024-09-24 135706.jpg\")\n"
},
{
"author": "Mehmet A _Bloompeak_",
"body": "This is because your project is team-managed and my project is company-managed. Team-managed project board UI is different.\n\nYou can find your filter by using the below url.\n\n```\n/jira/software/c/projects/YOUR-PROJECT-KEY/boards/YOUR-BOARD-ID/?config=filter\n```\n\nPlease replace YOUR-PROJECT-KEY and YOUR-BOARD-ID with your actual values.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/I-want-to-create-one-Kanban-Scrum-board-combining-tasks-from/qaq-p/2820183
|
[
"cloud",
"jira-cloud"
] |
{
"author": "RIZKY JTUASIKAL",
"title": "[JMWE] Automation to fill day count",
"body": "I have a custom field :\n\n\"Latest Plan Live.\" (date field)\n\nI am implementing automation to fill in my \"Days to fill\" field with the number of days.\n\nFor example:\n\n**Latest Plan Live** = March 1\n\n**Current Date (calendar date)** = March 30\n\nDays to fill should show 30 (?)\n\nI have this formula, but got an error message: \n![date.PNG](/t5/image/serverpage/image-id/348941i8F08BC87FC635FEE/image-size/large?v=v2&px=999 \"date.PNG\")\n\nHow do I need to update this formula to produce the correct count of calendar days?\n"
}
|
[
{
"author": "David Fischer",
"body": "Hi [@RIZKY JTUASIKAL](/t5/user/viewprofilepage/user-id/5191649)\n\nTry this:\n\n```\n{{ now | date('diff', issue.fields[\"Latest Plan Live\"], 'days') + 1 }}\n```\n\nSee <https://appfire.atlassian.net/wiki/spaces/JMWEC/pages/466323491/date+filter#diff> for details\n",
"comments": [
{
"author": "RIZKY JTUASIKAL",
"body": "Hii [@David Fischer](/t5/user/viewprofilepage/user-id/538255) ,\n\nThanks in advance for answering my question..\n\nBut I want to ask again, \nwhen I did the first test with the following dates:\n\n**Current day = September 25, 2024** \n**Latest Plan Live = September 20, 2024**\n\n<br />\n\n![pass.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349140iAC82D882184928AD/image-dimensions/454x247?v=v2 \"pass.PNG\")\n\nI get the result 6.\n\n![day.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349141i17BC492B65B50A6D/image-size/large?v=v2&px=999 \"day.PNG\")\n\n<br />\n\n<br />\n\n<br />\n\nThen I did the 2nd test, where the data is as follows:\n\n**Current day = September 25, 2024** \n**Latest Plan Live = September 30, 2024**\n\nI get the result -3.\n\n![error.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349143i96B14451A752E4C6/image-size/large?v=v2&px=999 \"error.PNG\") \nBut shouldn't the result be -6?\n\n![days.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349142i5E1054C13A0EA1E8/image-size/large?v=v2&px=999 \"days.PNG\")\n\nCMIIW \n\n<br />\n\nOnce again, thank you very much for your help [@David Fischer](/t5/user/viewprofilepage/user-id/538255)\n"
},
{
"author": "RIZKY JTUASIKAL",
"body": "Hi [@David Fischer](/t5/user/viewprofilepage/user-id/538255) ,\n\nI found an alternative query, and maybe we can use it.\n\n![bd.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/349145iAE1A10B37BC001F9/image-size/large?v=v2&px=999 \"bd.PNG\")\n\nwith the following dates:\n\n**Current day = September 25, 2024** \n**Latest Plan Live = September 30, 2024**But I would still like to know the answer to the question I asked earlier\n"
},
{
"author": "David Fischer",
"body": "Hi [@RIZKY JTUASIKAL](/t5/user/viewprofilepage/user-id/5191649)\n\nYou should actually remove the \"+1\" from my previous snippet.\n\nAs for using businessDiff, it's different since it only counts business days, but sure, you can use it instead of \"diff\" in my previous snippet.\n"
},
{
"author": "RIZKY JTUASIKAL",
"body": "Hi [@David Fischer](/t5/user/viewprofilepage/user-id/538255) ,\n\nWell, thanks for the answer, David. \nI really appreciate it. \n\nGod bless you :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/JMWE-Automation-to-fill-day-count/qaq-p/2820143
|
[
"addon-com.innovalog.jmwe.jira-misc-workflow-extensions",
"automation",
"cloud",
"date",
"jira-automation",
"jira-cloud",
"jmwe"
] |
{
"author": "Furkan",
"title": "Bitbucket Integration",
"body": "Hello everyone,\n\nRecently we have noticed that our bitbucket integration with Jira isn't working anymore. I have checked on the Jira projects if the feature \"Code\" is turned on which it is. On bitbucket I checked with integrated apps and our Jira is in there, yet we can't make branches within Jira tickets\n"
}
|
[
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. You could go to settings \\>\\> products \\>\\> DVCS and try refresh repositories.\n\n![Screenshot 2024-09-25 at 9.51.10?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349150i76786A75E58D2BBF/image-size/large?v=v2&px=999 \"Screenshot 2024-09-25 at 9.51.10?AM.png\")\n",
"comments": [
{
"author": "Furkan",
"body": "Hello Mohanraj, Thank you for your response, I checked the connection to our bitbucket and all of our repositories were disabled, so I decided to disconnect and reconnect our bitbucket which has enabled all of our respositories but they are still not visibile in our Jira tasks.\n\nWe want the development fields visible in our tasks, I have checked in our development tools and we can see bitbucket cloud, but we cant find in the tasks![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349209iBF5D6E4DD8919918/image-size/large?v=v2&px=999 \"image.png\")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/349208iEC677B09B7C68865/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Furkan",
"body": "nevermind, after some more digging we found out that the permissions weren't set correct\n"
},
{
"author": "Mohanraj Thangamuthu",
"body": "Thanks for the update.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/Bitbucket-Integration/qaq-p/2820128
|
[
"cloud",
"jira-cloud"
] |
{
"author": "aayush_sharma",
"title": "Hi all! I am trying to add a non working day into my team's Jira board for current sprint. However w",
"body": "Hi all! I am trying to add a non working day into my team's Jira board for current sprint. However when I click on configure board, I do not get the option to add non working days, please help.\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@aayush_sharma](/t5/user/viewprofilepage/user-id/5600229)\n\nWelcome to the Atlassian community.\n\nAre you working with a board for a Team Managed project? Look at the bottom of the navigation panel on the left while viewing the board.\n\n![Screenshot 2024-09-24 at 1.00.45?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/349080i6EFDA73D222C2306/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 at 1.00.45?PM.png\")\n\nThe ability to configure working days for a Scrum board is not available for Team Managed projects. It is available only for Company Managed project.s\n",
"comments": null
},
{
"author": "aayush_sharma",
"body": "Thanks for the response Trudy, I am in a team managed project, so I believe I won't be able to add a non-working day\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Hi-all-I-am-trying-to-add-a-non-working-day-into-my-team-s-Jira/qaq-p/2820087
|
[
"cloud",
"jira-cloud",
"jira-software"
] |
{
"author": "Yohan",
"title": "Create an Issue - Actual result: Actual result is required.",
"body": "Hi\n\n<br />\n\nI'm trying to create an issue at Jira : Issue type : Task and an error message appear that\n\nThis field is not really required at Task fields scheme\n\n```\nActual result: Actual result is required.\n```\n"
}
|
[
{
"author": "Manoj Gangwar",
"body": "Hi [@Yohan](/t5/user/viewprofilepage/user-id/5600214)\n\nPlease check the field configuration scheme and search for this field if it is required then make it optional.\n\nElse check the workflow for the Task issue type and check if there is any validator applied on the create transition. If it is applied then you can remove.\n",
"comments": null
},
{
"author": "Cristian IONESCU",
"body": "Hi Yohan,\n\nYou can check the Workflow for the **Create** transition.\n\nThis may have set a **Validator** based on this field: Actual result.\n\nHope this helps.\n",
"comments": null
},
{
"author": "Shreeja J",
"body": "Hello [@Yohan](/t5/user/viewprofilepage/user-id/5600214)\n\nThe error message you're encountering suggests that the \"Actual result\" field is being marked as required in the field configuration scheme for the Task issue type.\n\nTo resolve this:\n\n1. Field Configuration: Check the field configuration for your project and ensure that \"Actual result\" is marked as required only where necessary \n2. Screen Scheme: Make sure that the \"Actual result\" field is included on the screen for the Task issue type. If it's marked as required, but not on the screen, this can cause an error \n3. Custom Field Settings: Review the settings for the custom field \"Actual result\" to ensure it's properly associated with the Task issue type.\n\nAfter updating the configuration, try creating the Task again to see if the issue is resolved.\n\nThanks, \nShreeja J\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/Create-an-Issue-Actual-result-Actual-result-is-required/qaq-p/2820081
|
[
"cloud",
"jira-cloud",
"jira-software"
] |
{
"author": "Maghlazi Mariama",
"title": "I have a problem to change the role for an actual user of Jira",
"body": "I want to change the role for a user but i can't cause i always get this message\" Vous avez atteint le nombre maximal d'utilisateurs pour votre offre Jira. Pour ajouter cet utilisateur, passez ? l'offre sup?rieure\"\n"
}
|
[
{
"author": "Manoj Gangwar",
"body": "Hi [@Maghlazi Mariama](/t5/user/viewprofilepage/user-id/5517057) Welcome to the community!\n\n**You get this message when you exceed the tier of users for which you are paying** - not the total capacity of the system. Check your billing to see what tier of user count you have paid for and increase that if necessary. \n\nYou can remove license allocations from users by logging into admin.atlassian.com, selecting the site, and clicking the ... button next to the user's name. Then, select Show Product Access, uncheck the box next to the product, and click Save. \n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-questions/I-have-a-problem-to-change-the-role-for-an-actual-user-of-Jira/qaq-p/2820072
|
[
"cloud",
"jira-cloud"
] |
{
"author": "Lukas Harrer",
"title": "company managed timeline does not refresh view if issue is changed",
"body": "Hi,\n\nif I change something in an issue out of the timeline (e.g. Status to \"Done\"), the timeline does not refresh the view, instead the issue is still shown as \"in progress\" while in the field it is already \"done\". Only if I refresh the browser the view of the timeline is updated again. But doing so, I need to open / unfold the epic and task again to see the change of the subtask, as it does not automatically unfold / open all epics/tasks again.\n\nDoes somebody know how to solve this?\n\nBG Lukas\n"
}
|
[
{
"author": "Bill Sheboy",
"body": "Hi [@Lukas Harrer](/t5/user/viewprofilepage/user-id/5539415) -- Welcome to the Atlassian Community!\n\nShort answer: the page needs to be refreshed to update the timeline view for that scenario.\n\n*As a disclaimer, I am just another Jira user and have no specific knowledge of the internals of the application(s).*\n\nThere are some things in Jira Cloud which dynamically update in the views based on changes to issues, settings, etc. That sometimes applies for Jira project boards, backlogs, etc. But there are many more areas where the view is based on the point-in-time information when the view was displayed (such as for timeline). And then there are things in the middle, such as dashboard gadgets which can have an automated update setting on a specific cadence.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Lukas Harrer",
"body": "Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)\n\nThanks for the fast reply! \nSo why is there a difference in company-managed and team-managed projects....Latter refreshes immediately if I draw, eg. a block/linked issue. First, does not refresh and shows the block only after refreshing the page.\n\nIs there any setting to have the team-manages behavior in company-managed projects?\n\nBg Lukas\n"
},
{
"author": "Bill Sheboy",
"body": "Team-managed projects (TMP) are a more recently added set of features to Jira, and differ in many ways from company-managed (CMP) ones. And so the underlying code appears to differ to support those things you observe (and creates some incompatibility with other Jira features). The TMP target audience is for teams managing their own boards, issue types, workflows, etc. without the assistance of their Jira Site Admin.\n\nThere appear to be some aspects of TMP which are gradually being added to CMP, but there is no setting to \"make my CMP work like TMP\".\n"
},
{
"author": "Lukas Harrer",
"body": "Thank you for the answer Bill Sheboy. \nDo you also know if there are any near future plans to add those minimum features to CMP? \nOtherwise I have to think again to change for a TMP, as the CMP is not useable without a refreshing timeline...\n"
},
{
"author": "Bill Sheboy",
"body": "I do not, as I am just another Jira user with no special access / information :\\^)\n\nMy recommendation would be to read the weekly blog updates for upcoming changes: <https://confluence.atlassian.com/cloud/blog>\n\nAnd, to add watches in the community articles for Jira updates, perhaps on keywords like \"team-managed\".\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/company-managed-timeline-does-not-refresh-view-if-issue-is/qaq-p/2748454
|
[
"cloud",
"jira-software",
"jira-work-management-cloud",
"timeline"
] |
{
"author": "cox.tw",
"title": "The Create Issue button has disappeared from all Kanban columns",
"body": "Up until a week ago, all of the columns on our Kanban board had a \"Create Issue\" button below the last card in each column. That button is now missing from each column. What's more perplexing about this is that it disappeared while I was on vacation and I'm the only one who really uses it, so there were no workflow or status changes made.\n\nI ruled out this being a caching issue since the behavior is repeated in both other browsers and private mode.\n\nThis button was great because it allowed me to add issues to columns without having to create them using the primary button, then go to the backlog, then move them to the board. This is a team-managed project. \n\nDoes anyone have any ideas what may have changed or what to check?\n"
}
|
[
{
"author": "cox.tw",
"body": "[@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) - No swimlanes. In fact, I don't even have the option in settings.\n",
"comments": [
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. Are you using \"Team managed project\", you can find the name on left side bottom.\n\n![Screenshot 2024-07-11 at 10.47.49?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334849i923B2C489B6DAAFC/image-size/large?v=v2&px=999 \"Screenshot 2024-07-11 at 10.47.49?AM.png\")\n\nI am unable to reproduce this issue on Team managed project.\n"
},
{
"author": "cox.tw",
"body": "[@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) Yes, it's a team managed project. Again, it used to work up until the last week in June. I've seen in other threads that people have seen the button go missing in specific columns, but it's gone from all of mine.\n"
},
{
"author": "cox.tw",
"body": "[@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) - I'm mistaken. I have a column / status named \"Backlog\" and THAT column does have the create issue button. None of the other columns do though. The backlog status is the first step in my workflow (with the To-Do status). \n\nThe next steps (there are 2 options) after the backlog are both In-Progress statuses. I do remember making some change regarding this backlog step (though I forget why) and now I'm wondering if that has something to do with it.\n"
},
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. Please move your mouse cursor near the bottom of the second column and check. Attaching screenshot from my instance. On first screen shot you will not see create issue option on column 2, but when I mouse the cursor we can see.\n\n![Screenshot 2024-07-12 at 12.52.50?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335198iE43FC8D853A1E44B/image-size/large?v=v2&px=999 \"Screenshot 2024-07-12 at 12.52.50?PM.png\")\n\n![Screenshot 2024-07-12 at 12.52.59?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/335199iE0D3D6065450D392/image-size/large?v=v2&px=999 \"Screenshot 2024-07-12 at 12.52.59?PM.png\")\n\nWant to check if this is the case with you as well.\n"
},
{
"author": "cox.tw",
"body": "[@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) - That's one of the first things I tried....nothing happens when I hover below the last card in either of the columns.\n\n![2024-07-12_13h25_53.png](https://community.atlassian.com/t5/image/serverpage/image-id/335355i91540BE21CA1ED8F/image-size/large?v=v2&px=999 \"2024-07-12_13h25_53.png\")\n"
},
{
"author": "Mohanraj Thangamuthu",
"body": "That's strange. As I am unable to reproduce this behaviour on my end. I assume this behaviour is noticed only one one board in your site and on other projects it works fine ?. Also please let me know the changes performed on this board recently, will try to reproduce.\n"
},
{
"author": "cox.tw",
"body": "[@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) We have a LOT of projects (none of which I am involved with) but I did peek at another team managed project and the Create Issue button was on each of their columns.\n\nI don't recall changing anything. I noticed it after I was out of the office for a week, upon my return which makes it all the more strange.\n"
},
{
"author": "cox.tw",
"body": "[@Mohanraj Thangamuthu](/t5/user/viewprofilepage/user-id/4628433) - The create issue buttons have returned as inexplicably as they disappeared. I did absolutely nothing. Very odd!\n"
},
{
"author": "Mohanraj Thangamuthu",
"body": "Glad that your issue is resolved now. I don't see any changes on our end and no other reported issues.\n"
}
]
},
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. Please go to project settings and let me know if you have configured any swimlane. Thanks\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/The-Create-Issue-button-has-disappeared-from-all-Kanban-columns/qaq-p/2748992
|
[
"cloud",
"issue-create",
"jira-work-management-cloud",
"team-managed-projects"
] |
{
"author": "Nicolas Andika",
"title": "JMWE post function auto add component based on parent issue",
"body": "Dear all,\n\nI have created a workflow for subtask issue. I want to create a post function in the create transition to set issue fields (Components) based on the component field value of the parent issue? how to make it happen? whats the value of the nunjucks template?\n\nThankyou\n"
}
|
[
{
"author": "Manoj Gangwar",
"body": "Hi [@Nicolas Andika](/t5/user/viewprofilepage/user-id/4849727)\n\nYou can use.\n\n{{issue.parent.fields.components}}\n",
"comments": [
{
"author": "Nicolas Andika",
"body": "Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987)\n\nwhen i use this and i test it, the result is empty ![Screenshot 2024-09-24 at 16.49.07.png](https://community.atlassian.com/t5/image/serverpage/image-id/348926i4EC3F4AC511293E5/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 at 16.49.07.png\")\n"
},
{
"author": "Manoj Gangwar",
"body": "Then you can use the Copy issue fields post-function\n\n![Screenshot 2024-09-24 153839.png](https://community.atlassian.com/t5/image/serverpage/image-id/348940i2B0BE827BA5B2AA3/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 153839.png\")\n"
},
{
"author": "Nicolas Andika",
"body": "Hi [@Manoj Gangwar](/t5/user/viewprofilepage/user-id/4484987)\n\nThanks for the help, it works\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-questions/JMWE-post-function-auto-add-component-based-on-parent-issue/qaq-p/2820059
|
[
"addon-com.innovalog.jmwe.jira-misc-workflow-extensions",
"cloud",
"jira-cloud",
"jmwe"
] |
{
"author": "???",
"title": "?????????????????????",
"body": "?????????????????????????\n\n??????????????????????????????????????????????????????????????\n"
}
|
[
{
"author": "John Funk",
"body": "??????[@???](/t5/user/viewprofilepage/user-id/5500466) Atlassian ???????????!\n\n?????????????????????????????????????????????????????????????\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/%E8%AA%B2%E9%A1%8C%E3%83%88%E3%83%A9%E3%83%B3%E3%82%B8%E3%82%B7%E3%83%A7%E3%83%B3%E6%99%82%E3%81%AE%E3%83%95%E3%82%A3%E3%83%BC%E3%83%AB%E3%83%89%E3%81%AE%E5%BF%85%E9%A0%88%E5%85%A5%E5%8A%9B/qaq-p/2748237
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "mdeloreto",
"title": "Cloning Issue type between projects",
"body": "Is it possible to clone an issue type from one project into another? I don't want to clone a specific issue, just the issue type so I can have all the same fields/order/etc., made available for a different project.\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@mdeloreto](/t5/user/viewprofilepage/user-id/5525473)\n\nWhat is the project type for the source project and the destination project? You can get that information by looking at the entries for each project in the View All Projects page under the Projects menu.\n\nIf the source or destination project is Team Managed, the answer is no.\n\nIf the source and destination projects are both Company Managed, then the answer is maybe. A number of additional questions need to be answered such as:\n\n1. Do the projects use the same Field Configuration Scheme?\n\n2. If not, does the destination project share its Field Configuration Scheme with one or more other projects?\n\n3. Do the projects use the same Issue Type Screen Scheme?\n\n4. If not, does the destination project share its Issue Type Screen Scheme with one or more other projects?\n\nIn any case there is no simple, one step process for what you want to do. It would be a multiple step process.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Cloning-Issue-type-between-projects/qaq-p/2747704
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Emily Luehrs",
"title": "Add automation to tasks created via a form submission",
"body": "We have an intake form for folks to request or suggest something to the team and I am trying to create an automation that will run on the task that is created by the form submission to assign the task to someone etc. I have searched and having found a way to do so?\n"
}
|
[
{
"author": "Bill Sheboy",
"body": "Hi [@Emily Luehrs](/t5/user/viewprofilepage/user-id/5354189) -- Welcome to the Atlassian Community!\n\nDoes your Jira Work Management (JWM) project form create a Jira issue in the project? If so, you could try an automation rule, triggered on issue created, to perform the assignment.\n\nThe key will be to identify the source of the issue was a form. I believe a label is added with *business-form*, and that could be checked in the rule to distinguish from other created issues.\n\nTo get you started creating your rule, please refer to these documentation and example sources:\n\n* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>\n* [https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\\&page=1\\&pageSize=20\\&sortKey=name\\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)\n* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>\n\nFor example...\n\n* trigger: issue created\n* action: re-fetch issue (This reloads the issue before the rule proceeds to prevent timing problems.)\n* issue fields condition: labels contains business-form\n* ...more conditions / logic to decide and assign the issue\n\nKind regards, \nBill\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Add-automation-to-tasks-created-via-a-form-submission/qaq-p/2747683
| null |
{
"author": "CLAIRE",
"title": "How to duplicate a flower project",
"body": "Hello, I'd like to duplicate, have a copy of the first project the maekn P2P - BPMN flow. Can someone help me ?\n\n![Flower jira .png](/t5/image/serverpage/image-id/334008i0BF59A1D94306845/image-size/large?v=v2&px=999 \"Flower jira .png\")\n"
}
|
[
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. You can create a project by using the settings from different project. <https://support.atlassian.com/jira-software-cloud/docs/create-a-new-project/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-duplicate-a-flower-project/qaq-p/2747265
|
[
"bauer.bpmn.workflow.flowers",
"cloud"
] |
{
"author": "Angie Adams",
"title": "Issues not showing up in List view (Work management)",
"body": "We have teams that performs tasks from multiple projects and independently. All tasks \"owned\" by the team are created in the team's work management project. If they are a task needed in a different project, the parent of that task is in the parent project. This allows easy tracking of issues in advanced plan more easily as all tasks are grouped according to parent project. While there is no problem with tasks showing up on the list view when the task is in a software project, but the parent is in a different project, that is not the case in a work management project.\n\nThese issues do appear on the board view. They do appear on the Issues view. just not on the list view.\n\nIs this a known limitation or bug? is there a unique configuration that needs to be performed? looking for some assistance so our teams can work from their preferred view in the project.\n\nthanks\n"
}
|
[
{
"author": "L?gia Zanchet",
"body": "Hi Angie \n\nWe do have this documented in our Knowledge-base \n\n[Jira Work Management Team-managed project: Newly created issue not showing in the list view but not in the board view](https://confluence.atlassian.com/jirakb/jira-work-management-team-managed-project-newly-created-issue-not-showing-in-the-list-view-but-not-in-the-board-view-1431770157.html) \n\nThere is also a Feature Requested linked with the article above that you can vote and subscribe. \n\nThank you for this question in our Community\n",
"comments": null
},
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. At the moment work management project will only list the issues from same work management project. As a workaround you can create a board in a software project. Create the board using a JQL filter to include issues from all required projects, then this software project board should have all issues. Thanks\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Issues-not-showing-up-in-List-view-Work-management/qaq-p/2749559
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Ankit Bhandari",
"title": "In List View, how to add custom created columns (in jira work management project)",
"body": "I am currently using a Jira work management project, the project is company managed business project type. We have just recently migrated to Jira and have around 50+ projects associated under this company managed business project type umbrella.\n\nI created 2 custom fields\n\n![jira 2.jpg](/t5/image/serverpage/image-id/334211i2EBC95A4A6290CE0/image-size/large?v=v2&px=999 \"jira 2.jpg\")\n\nAlso these 2 custom fields are associated with mostly all the screen and projects that i am using.\n\nI am trying to add these custom fields as a column in my project. but i am not getting the option\n\n![jira 3.jpg](/t5/image/serverpage/image-id/334213i5754021B3053DD06/image-size/large?v=v2&px=999 \"jira 3.jpg\")\n\nI was doing research on this and came across this post\n\n<https://community.atlassian.com/t5/Jira-Service-Management/Adding-Custom-Fields-to-the-New-List-View-in-Jira/qaq-p/1648403>\n\n![jira 4.jpg](/t5/image/serverpage/image-id/334216i9133A897A946984A/image-size/large?v=v2&px=999 \"jira 4.jpg\")\n\nthis person stated it can be done but not stated much detail, i have commented him as well. Also most answers are pointing out to this article\n\n<https://support.atlassian.com/jira-work-management/docs/customize-your-list-by-adding-or-removing-fields/>\n\nhonestly this article is of no help, if anyone has a viable solution and can help, much appreciated\n\nmy current plan is standard\n"
}
|
[
{
"author": "John Funk",
"body": "Hi Ankit - Welcome to the Atlassian Community!\n\nYeah, the article shows which fields are support, but doesn't explicitly say which ones are not. But you can infer that by the ones that are missing. Such as Cascading fields. So, in other words, no Cascading fields are not supported for the List screen yet.\n\nHere is a the request that you can vote for and follow:\n\n<https://jira.atlassian.com/browse/JWMCLOUD-38>\n",
"comments": [
{
"author": "Ankit Bhandari",
"body": "Thanks for the reply, well didn't expect but got the same answer from gemini (bard). was trying chatgpt earlier but it was giving garbage steps![bard.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/334261iAE0E84209D32225F/image-size/large?v=v2&px=999 \"bard.jpg\")\n"
},
{
"author": "John Funk",
"body": "Yeah ChatGPT is not good for a lot of Jira things.\n"
}
]
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Ankit Bhandari](/t5/user/viewprofilepage/user-id/5539255)\n\nwelcome to the community.\n\nAs already suggested, Cascading Select fields are not currently supported in Jira's list view.\n\nIf you're looking for an immediate resolution and are open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2748286).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a range of advanced features - including support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting* - and works across any number of projects.\n\nPlus, it supports ++all++ custom field types, including Cascading Select fields.\n\nThis is how it looks in action:\n\n![cascading-select.gif](https://community.atlassian.com/t5/image/serverpage/image-id/334450iCC54A2B59F8049AF/image-size/large?v=v2&px=999 \"cascading-select.gif\")\n\nAny questions just let me know,\n\nBest,\n\nHannes\n",
"comments": null
},
{
"author": "Armitha Reddy Toorpu Ceema",
"body": "![Screenshot (445).png](https://community.atlassian.com/t5/image/serverpage/image-id/334266i22F2E2BD53CEEE54/image-size/large?v=v2&px=999 \"Screenshot (445).png\")![Screenshot (446).png](https://community.atlassian.com/t5/image/serverpage/image-id/334267i384253CFBCBC285C/image-size/large?v=v2&px=999 \"Screenshot (446).png\")Hi [@Ankit Bhandari](/t5/user/viewprofilepage/user-id/5539255) ,\n\nIf my understanding is correct that is achievable.\n\nFirst, go to your project and select the 'List' option. After selecting the 'List' option, you will see a '+' option. Click on '+', scroll down, and you will see the 'Create a new field' option. Select it, create a new field, and add it to the column.\n\nPlease find the screenshots for your reference.\n\nNOTE:- Please do accept the answer if it helpful.\n\nThanks \\& Regards,\n\nArmitha Reddy Toorpu Ceema,\n\nAtlassian Engineer.\n",
"comments": [
{
"author": "John Funk",
"body": "Hi [@Armitha Reddy Toorpu Ceema](/t5/user/viewprofilepage/user-id/4870458) - you are saying Cascading fields can be added to the list screen? Can you share a screen shot of that after it is added?\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/In-List-View-how-to-add-custom-created-columns-in-jira-work/qaq-p/2748286
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Jhon Wick",
"title": "How can I configure the navigation view?",
"body": "Hi,\n\nHow can I change the navigation view of my kanban project to a view with option on the top?\n\n![foto.png](https://community.atlassian.com/t5/image/serverpage/image-id/334103iEC0AC51DF0377F53/image-size/large?v=v2&px=999 \"foto.png\")\n"
}
|
[
{
"author": "Luis Felipe Studzinski Santos",
"body": "[@Jhon Wick](/t5/user/viewprofilepage/user-id/5538796)\n\nHello, \nYour image shows two types of projects. The first one looks like a company-managed project and the second one looks like a Work Management project, a team-managed project. You cannot convert one to the other. What you could do is move the issues from the first project to the second one using a batch move.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-can-I-configure-the-navigation-view/qaq-p/2747682
|
[
"navigation",
"view"
] |
{
"author": "darren_tan",
"title": "JWM Premium have Plans?",
"body": "hi there, \n\nWe are currently using JWM but assumed it was Jira. We wanted to use plans which is a premium feature. But after getting premium, plans are not available to us. What can we do? \n\nConvert to Jira? But this is apparently happening already... \n\nThanks.\n"
}
|
[
{
"author": "darren_tan",
"body": "so just to clarify, JWM will be Jira next year. everything will be migrated then. \n\nIf we want to use plans right now, we will need to get JSM? So JWM premium doesn't really offer any extra benefits. \n\nalternatively, we subscribe to Jira premium right now? can we migrate everything over quickly? thanks. \n\n<br />\n",
"comments": null
},
{
"author": "Trudy Claspill",
"body": "Hello [@darren_tan](/t5/user/viewprofilepage/user-id/5502021)\n\nWelcome to the Atlassian community.\n\nFrom the FAQs regarding the merge of JWM and JSW to form \"Jira\"\n\n<https://www.atlassian.com/licensing/jira-core#jira-work-management>\nWhat does this mean for Jira Work Management subscriptions \n\n|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| > Jira Work Management subscriptions can no longer be purchased online starting May 1, 2024. Customers with existing Jira Work Management quotes can still purchase until the expiration date on their quote. > Users on a Jira Work Management subscription will continue to have access to Jira Work Management until their users are migrated to a Jira subscription or until the end of their contract term, as applicable. The features in Jira Work Management will continue to be available in Jira and customer data will continue to exist in Jira. **Migrations will begin in early 2025** -- several months in advance of your migration, we will provide more details on the next steps and your options. > If you choose to opt out of migration, you will continue to have access to Jira Work Management until the end of your contract term. If you subscribed only to JWM you will continue to be subscribed only to JWM until you contract expires or until 2025, whichever comes first. And Advanced Roadmaps Plans is not a feature available only in JWM. If you want to get access to Plans you will have to add a subscription to JSW. You may want to reach out to the Atlassian Billing, Pricing and Licensing team to find out more about that. <https://www.atlassian.com/company/contact/purchasing-licensing>? |\n",
"comments": [
{
"author": "Trudy Claspill",
"body": "If you are interested in transitioning to Jira before the migrations start in 2025 refer to\n\n<https://www.atlassian.com/licensing/jira-core#switch-before-2025>\n\nFor information on the differences between the JWM Standard and Premium plan features refer to\n\n<https://www.atlassian.com/software/jira/work-management/pricing>.\n"
},
{
"author": "Shihui Su",
"body": "Hi,\n\nfrom the FAQ\n\nExisting Jira Work Management business projects in the same Jira instance will be unaffected as we update your subscription and there will be no need to migrate data. All existing business project functionality that was available with Jira Work Management subscriptions will continue to be available in Jira.\n\nCurrently we are on JWM, but we are looking to upgrade to JIRA Premium.\n\nOnce our subscription is updated to JIRA Premium, all projects created in our instance should work with the Plans feature, right? From what I see, the migration is purely a subscription migration and not related to projects and our data.\n"
},
{
"author": "YY Brother",
"body": "\"the migration is purely a subscription migration and not related to projects and our data.\"\n\n???? Plan ?????????????????????????\n\n???????????? JWM???? JWM ????????????????? Jira Software ??????Release?Backlog????????????? Premium Plan ?? Data Migration?\n"
},
{
"author": "Shihui Su",
"body": "Thanks, so I guess the answer to my question \"Once our subscription is updated to JIRA Premium, all projects created in our instance (JWM) should work with the Plans feature, right?\" should be Yes? For Plans, I am referring to the Advanced Roadmaps feature.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/JWM-Premium-have-Plans/qaq-p/2746708
|
[
"advanced-roadmaps",
"cloud",
"jira",
"jira-work-management-cloud",
"plans"
] |
{
"author": "Jonathan L?gal",
"title": "Associate a workflow / screen / issue type schemes by default to my new company-based projects",
"body": "Hi everyone,\n\nI would like to know how I can associate a workflow scheme, a issue type scheme, and a screen scheme to new projects created (e.g having a \"by default\" set up environnement).\n\nI am asking because I always use the same workflow / issue type / screen schemes every time when I create a new company-based project.\n\nAny ideas?\n\nMany thanks,\n\nJonathan\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Jonathan L?gal](/t5/user/viewprofilepage/user-id/5537177)\n\nWelcome to the Atlassian community.\n\nWhen a Company Managed project is being created, at the point where you enter the project name there is an option to Share Settings.\n\n![Screenshot 2024-07-05 at 12.35.57?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333783i9A94CEE0B8E30C58/image-dimensions/364x293?v=v2 \"Screenshot 2024-07-05 at 12.35.57?PM.png\")\n\nIf you check that box you will then be able to select from the existing Company Managed projects the project whose configuration you want applied to the new project. There are two important things to note:\n\n1. This will **share** the schemes of the first project with the second project. They will be using the exact same schemes. Changes to the schemes will affect both projects.\n\n2. This will share **all** the schemes; i.e. workflows, fields, screens, issue types, permissions, notifications. If you don't want to share all the schemes, then after the new project is created you would have to associate different schemes to the areas where you did not want to use shared schemes.\n",
"comments": [
{
"author": "Jonathan L?gal",
"body": "Thank you for your feedback Trudy. I will try that for my next project creation.\n"
}
]
},
{
"author": "Angela Terilli",
"body": "It's worth noting here that this option is disabled for those of us working on a Free Plan.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Associate-a-workflow-screen-issue-type-schemes-by-default-to-my/qaq-p/2746003
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Aleksandra Molenda",
"title": "Creating task on the board I haven't got access to",
"body": "I need to create the form that allow to inform particular city about the case. E.g. coordinator from city X wants to inform city Y that something happen. Each city has got their own board. Is it any option to avoid creating form for each board separately but, using one form, there will be the option to choose which board will be affected?\n\nOr is it the easiest way to make the task on the board where I haven't got access to?\n\nAdditional info: I can not have got access to this board, because some of information should not be visible for me but I need inform that team via Jira about the case. I want to avoid creating form for each board \\[because I will need to create 12\\], so how I can do it easier?\n\nI am using Jira WorkManagement\n"
}
|
[
{
"author": "John Funk",
"body": "Hi Aleksandra - Welcome to the Atlassian Community!\n\nThere is nothing magical about boards. They are just containers for displaying issues. So you don't create issues on Boards, you just create issues. Then if the issue matches the filter used by the board, then the issue will display on the board.\n\nAre the Cities using different projects? If so then you will need Create Issue permissions in both City projects.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Creating-task-on-the-board-I-haven-t-got-access-to/qaq-p/2745651
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Vera Cruz, Sibyl",
"title": "Scheduled issue failed to execute",
"body": "Hello,\n\nI have experienced this error below, how do I go about this? and how to prevent it from coming back? \n\n<br />\n\n![Screenshot 2024-07-03 145739.png](/t5/image/serverpage/image-id/333377i7F380F288C427F4F/image-size/large?v=v2&px=999 \"Screenshot 2024-07-03 145739.png\")\n\nI tried clicking the \"Fix\" button but the Schedule Issue Wizard just keeps on loading and will say \"**The Scheduler:**Error caught while trying to fetch scheduled issue data.\" after a while.\n"
}
|
[
{
"author": "Tibor Balazs",
"body": "Hi [@Vera Cruz, Sibyl](/t5/user/viewprofilepage/user-id/5497025) ,\n\nFrom what I see from that message is: Jira has an issue with the Parent of the User Story that you are trying to create. From the image I do not realize what that parent is (might be an Epic). Either something happened to that Parent (got deleted, moved or something), OR some parts of the JQL which is used to find that Parent to add the user story to, cannot find it. This is why you receive that second message as well that says that \"error caught while trying to fetch scheduled issue data\". That means that it cannot find the data which the scheduler is looking for :)\n\nMaybe if you could add a Screenshot with the setup itself, it would give us more information and we could give you better options to fix it :)\n",
"comments": [
{
"author": "Vera Cruz, Sibyl",
"body": "Hi, thanks for your input! Apparently someone did accidentally clicked delete and tried to cancel immediately.\n"
}
]
},
{
"author": "Nicolas Grossi",
"body": "[@Vera Cruz, Sibyl](/t5/user/viewprofilepage/user-id/5497025) This appears to ba an issue and as you have an standard account, if i were you, i will check at support.atlassian.com.\n\nHTH\n\nNicolas\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Scheduled-issue-failed-to-execute/qaq-p/2743974
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Hermelinda",
"title": "Grupos ---> asignarle un grupo de incidencias",
"body": "Hola mi duda es para saber si es posible que en un proyecto de asistencia tenga mas de un cliente es decir.. mis clientes 1 est?n un grupo, mis clientes 2 en otro grupo quedando as?:\n\nGrupo clientes 1\n\nGrupos clientes 2\n\nEn un solo proyecto o ticketera hay 6 grupos, es posible solo agregarle al grupo 1 acceso a 3 grupos? y al grupo 2 darle acceso a 5 grupos de incidencias?\n\nvaya elegir que grupo de incidencias puede ver tal grupo y los tipos de incidencias tambien?\n"
}
|
[
{
"author": "Mohanraj Thangamuthu",
"body": "Hello, Good day. Kindly let us know whether you are using Jira work management project or Jira service management project ?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Grupos-gt-asignarle-un-grupo-de-incidencias/qaq-p/2743899
|
[
"cloud"
] |
{
"author": "Rafaela Gomes Azevedo",
"title": "How to set new default details for tasks in all projects",
"body": "Hi all,\n\nI'd like to confirm if I can create a new set of default details in my tasks when creating new projects instead of having to do it manually for every project.\n\nFor example: I need *planned end date, original estimate* etc. \nThose do not appear in the default and I have to do it manually.\n\nIs there any way I can change those details so that it appears for every project?\n\nI always create my projects under the \"project management\" template.\n\n![details 2.PNG](/t5/image/serverpage/image-id/333763iEC6E149D109D55D6/image-size/large?v=v2&px=999 \"details 2.PNG\")\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Rafaela Gomes Azevedo](/t5/user/viewprofilepage/user-id/5170149)\n\nIs that a Team Managed project or a Company Managed project? Look at the bottom of the panel on the left for that information.\n\n![Screenshot 2024-07-05 at 12.40.29?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333785i34B601D84450D69A/image-size/large?v=v2&px=999 \"Screenshot 2024-07-05 at 12.40.29?PM.png\")\n\nIf it is a Team Managed project then you cannot set up such defaults to apply automatically when a new project is created.\n",
"comments": [
{
"author": "Rafaela Gomes Azevedo",
"body": "Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) , it's a company-managed project.\n\nHow do I set the default details to show in every project I create?\n\n![company.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/334010iEDAE553F3D847C38/image-size/large?v=v2&px=999 \"company.PNG\")\n"
},
{
"author": "Trudy Claspill",
"body": "I just noticed that the tags on your post indicate you are using the Free plan. Is that correct?\n\nAnd from the image you provided it looks like you are trying to do this for a Work Management (aka Business) project. Is that also correct? You can confirm that by finding the entry for the project on the View All Project page under the Projects menu.\n\nIf both of those are true, I'll have to do a bit more research to determine if the options I was thinking of are actually available to you.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-set-new-default-details-for-tasks-in-all-projects/qaq-p/2746002
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Helen Navarro",
"title": "How to restore Kanban board access after exceeding the number of users?",
"body": "I believe my board has been locked because the number of allowed users was exceeded. Now I can only see the cards in the way shown in the attached image. I have already removed some users so that there are only 10 remaining, but I still can't see the kanban board. Has this happened to anyone else? Does anyone know how to restore it?![Captura de pantalla 2024-07-02 170058.png](/t5/image/serverpage/image-id/333210i2111F5841D611598/image-size/large?v=v2&px=999 \"Captura de pantalla 2024-07-02 170058.png\")\n"
}
|
[
{
"author": "Tibor Balazs",
"body": "Hi Helen,\n\nTo be honest with you, I did not know that there is a limitation for allowed users to view a Kanban Board. This looks like a permission issue to me.\n\nKeep in mind that if you deleted some of the users to stay with 10 which is required for the Free Plan, sometimes it takes a little time until that syncs with all your Products. But this raises another question: Have you deleted them from Atlassian Administration Portal or just simply from the Jira Project?\n",
"comments": [
{
"author": "Helen Navarro",
"body": "Hello Tibor,\n\nI don't think it's about permissions, as no one has modified them. But perhaps it's related to what you mentioned, that it takes some time to synchronize after deleting users. We deleted the users from the Atlassian administration portal, yes. We'll wait a bit to see if it restores. If you have any other suggestions, I'd be happy to hear them! Thank you so much for your help!\n"
},
{
"author": "Tibor Balazs",
"body": "Hi Helen,\n\nDid it appear? If not, can you go to the Project Settings (configuration del projecto) and see if the Board option appears? You can also click on the Search Field in the Top Right corner and click on the \"Boards\" button on the Screen that appears and see if the Board itself appears in there (just to make sure that the Board still exists :) ![Screenshot 2024-07-04 at 11.12.30.png](https://community.atlassian.com/t5/image/serverpage/image-id/333458i394A7A359DFB146B/image-size/large?v=v2&px=999 \"Screenshot 2024-07-04 at 11.12.30.png\")\n\nAnother question is: does this happen only for your user or all the other users as well?\n\nHopefully it is not a bug :) If you still cannot figure out what happened, I would suggest creating a new Team Managed Project and Bulk Move all the issues from this one. probably it will be easier than to try to find out what happened.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-restore-Kanban-board-access-after-exceeding-the-number-of/qaq-p/2743131
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Smitha Joseph",
"title": "Create manageable milestones for project for tracking at the Leadership level",
"body": "How can I create manageable milestones for my project for tracking at the Leadership level. Need milestones to publish to Leadership for management and tracking purposes\n"
}
|
[
{
"author": "John Funk",
"body": "Duplicate of question posted in Jira Questions.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Create-manageable-milestones-for-project-for-tracking-at-the/qaq-p/2741761
|
[
"cloud"
] |
{
"author": "KOBAYASHI HIROKAZU _JIT TRI_",
"title": "I want to restore a task that I deleted.",
"body": "I want to restore a task that I deleted.\n"
}
|
[
{
"author": "Ollie Guan",
"body": "Hi [@KOBAYASHI HIROKAZU _JIT TRI_](/t5/user/viewprofilepage/user-id/5434485) ,\n\nWorkaround Via third-party apps and API\n\n* use [issue-history-for-jira](https://marketplace.atlassian.com/apps/1220385/issue-history-for-jira?hosting=cloud&tab=overview) and [restore-deleted-issues](https://marketplace.atlassian.com/apps/1222833/restore-deleted-issues?hosting=cloud&tab=overview) marketplace add-ons that could help Track and restore deleted issues.\n\n<!-- -->\n\n* If you are a premium and Enterprise customer then you can use the [Archive Issues](https://community.atlassian.com/t5/Jira-articles/Now-archive-issues-on-Jira-Cloud-with-APIs/ba-p/2442344) API option.\n\n<https://jira.atlassian.com/browse/JRACLOUD-36415>\n",
"comments": [
{
"author": "Yuliia_Borivets__SaaSJet_",
"body": "Hi [@KOBAYASHI HIROKAZU _JIT TRI_](/t5/user/viewprofilepage/user-id/5434485)\n\n[@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) thank you for mentioning [Issue History for Jira](https://marketplace.atlassian.com/apps/1220385/issue-history?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_I-want-to-restore-a-task-that-I-deleted_20240702).\n\nI just want to add that marketplace apps work after installation, not for previously deleted issues. So, it is a good option to prevent losses in the future.\n\nMore details here: [How does it work?](https://saasjet.atlassian.net/wiki/spaces/IH/pages/1950449665/Keep+Deleted+Issues)\n"
},
{
"author": "Mehmet A _Bloompeak_",
"body": "[@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) Thanks for recommening our [restore-deleted-issues](https://marketplace.atlassian.com/apps/1222833/restore-deleted-issues?hosting=cloud&tab=overview) app.\n\n[@KOBAYASHI HIROKAZU _JIT TRI_](/t5/user/viewprofilepage/user-id/5434485)\n\nBy default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try [Restore Deleted Issues](https://marketplace.atlassian.com/1222833) app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.\n\nAfter you install this app, \n* Both bulk and single issue deletions are logged.\n* You can see when and by whom issues are deleted.\n* You can recover summary, description, comments except attachments.\n\nBelow you can find an article about tracking and restoring deleted issues in Jira.\n\n[How to Track and Restore Your Deleted Issues in Jira](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-Track-and-Restore-Your-Deleted-Issues-in-Jira/ba-p/1903911)\n\nIf you have any questions, feel free to [schedule a demo](https://bloompeak.io/schedule-a-call) with us.\n\nHope it helps.\n"
}
]
},
{
"author": "Vish Reddy _Revyz_",
"body": "Hi [@KOBAYASHI HIROKAZU _JIT TRI_](/t5/user/viewprofilepage/user-id/5434485)\n\nUnfortunately if you did not have backup of your data you cannot restore your data back.\n\nMoving forward you have a couple of things to consider:\n\n* Limit the no. of users who have delete permission \\<- This is not a silver bullet, but reduces your risk to data loss\n* Take Regular backups\n * Multiple options here\n * Manual backups\n * Script based backups\n * Third party apps for backup automation\n* Use a third party app for tracking issue history as many of the vendors have posted on this thread\n * There are some considerations to take into account in going this route:\n * Would you recover back your attachments\n * Would all the data be recovered if there were changes to the configuration of the project in question\n\nBased on your organizations risk tolerance you could pick one or more of the above approaches.\n\nThanks\n\nVish\n",
"comments": null
},
{
"author": "Daria Kulikova",
"body": "Hi [@KOBAYASHI HIROKAZU _JIT TRI_](/t5/user/viewprofilepage/user-id/5434485) ,\n\nIf you have an admin access maybe it's still possible to restore it from the trash. Otherwise, unfortunately, if you hadn't had a backup, it might be impossible. To backup your Jira you can use third-party tools like GitProtect backup \\& Disaster Recovery software. In the situation like that you can use granular restore and get your data back fast. Here is a video where you can learn about our granular restore option more: <https://www.youtube.com/watch?v=B8Hb2_FQN94>\n\nYou can find GitProtect on Atlassian Marketplace: [https://marketplace.atlassian.com/apps/1228719/gitprotect-io-backups-for-jira-cloud?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1228719/gitprotect-io-backups-for-jira-cloud?hosting=cloud&tab=overview)\n\nHope you will find this answer useful,\n\nRegards,\n\nDaria\n",
"comments": null
},
{
"author": "Rilwan Ahmed",
"body": "Hi [@KOBAYASHI HIROKAZU _JIT TRI_](/t5/user/viewprofilepage/user-id/5434485) ,\n\nIn Jira, when an issue is deleted, it is removed from the database and can no longer be accessed or viewed. Any data associated with the issue, such as comments or attachments, will also be deleted and cannot be recovered.\n\nHowever, in some instances if any plugins as mentioned by [@Ollie Guan](/t5/user/viewprofilepage/user-id/853638) was already installed before deleting the ticket, then you can restore them.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/I-want-to-restore-a-task-that-I-deleted/qaq-p/2741672
| null |
{
"author": "Daniel Orband",
"title": "Best practices for setup of plans and projects",
"body": "I work for a small hardware development company that would like to move forward with Jira and associated 3rd party apps for work management, waterfall project managment (replacing MS Project), time tracking and capacity planning for approximately 40 engineers. Jira Premium with a timesheet app appears to check most of the boxes. I am looking for a reference on how to best set up plans and projects. For example, how to best organize issues for engineering work related to sales, production, installations and product improvements across multiple products lines being addressed by multiple teams. One big project with thoughtful use of components, categories and labels? Or smaller projects rolling up to a plan? Are there consultants that provide this type of setup guidance? I think this effort is too small for the consulting companies listed as Atlassians Partners. Any advice would be greatly appreciated.\n"
}
|
[
{
"author": "Kristj?n Geir Mathiesen",
"body": "Hi [@Daniel Orband](/t5/user/viewprofilepage/user-id/5327560)\n\nYes, there are two main approaches you can consider:\n\n* **One Big Project with Components:**\n\n * This creates a single project encompassing all your work (sales, production, installations, product improvements).\n * Use **Components** to categorize work related to different product lines.\n * **Labels** can be used for further filtering (e.g., \"sales\", \"production\").\n * **Benefits:** Simpler initial setup, centralized view of all work.\n * **Drawbacks:** Large project can feel overwhelming, locating specific issues might be harder.\n* **Smaller Projects Rolling Up to a Plan:**\n\n * Create separate projects for each product line or phase (sales, production, installation).\n * Utilize **Jira Plans** (available in Jira Premium) to link these projects into a high-level roadmap.\n * **Benefits:** Easier to manage individual projects, clearer team focus.\n * **Drawbacks:** Requires more initial setup and planning to link projects effectively.\n\n**Recommendation:**\n\nFor 40 engineers and multiple product lines, a hybrid approach might be best. Start with a **Plan** outlining your overall product development strategy. Within the plan, create separate projects for each product line or phase (sales, production, installation) with relevant components and labels for further organization. \n\n**Additional Considerations:**\n\n* **Issue Types:** Define specific issue types for different work categories (e.g., Bug, Feature Request, Installation Task).\n* **Workflows:** Customize workflows for each project type (e.g., a different approval process for sales vs. production issues).\n* **Time Tracking:** Integrate a time tracking app for accurate time logging and capacity planning. Popular options include Tempo Timesheets and Jira Workflows for Time Tracking.\n* **Capacity Planning:** Consider apps like Planyway for Jira that provide visual capacity planning based on estimated work and team availability.\n\nHTH, \nKGM \n",
"comments": [
{
"author": "Kristj?n Geir Mathiesen",
"body": "I hope this gets the ball rollin'. Lot of the decisions that need to be made also depend on what the preference is so it is hard to give an exact answer.\n\nBest, KGM\n"
},
{
"author": "Daniel Orband",
"body": "Thank you for thoughtful response! Your advice is very helpful.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Best-practices-for-setup-of-plans-and-projects/qaq-p/2741523
|
[
"cloud",
"consultant",
"jira-premium",
"jira-setup",
"jira-work-management-cloud"
] |
{
"author": "jeremy.hillin",
"title": "Automation to send reminder email if an issue has been updated recently",
"body": "How do I create an automation to run every day to notify the assignee that their ticket hasn't been updated in 7 days? I want this to check all tickets in our project that are not resolved.\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@jeremy.hillin](/t5/user/viewprofilepage/user-id/5534655)\n\nWelcome to the Atlassian community.\n\nHave you considered using a Saved Filter and subscriptions instead?\n\nYou could set up a saved filter thus:\n\nproject=\\<yourProject\\> and assignee=currentUser() and updated \\< -7d\n\nThen have each user subscribe to that filter to receive the output on a daily basis.\n\nIf you must do this through Automation, do you want the assignee to receive one email listing their issues, or one email for each issue?\n",
"comments": [
{
"author": "Trudy Claspill",
"body": "If you choose to use automation you could use a rule like this. This rule would send a list of issue keys to each assignee where the list includes issues that have not been updated for 7 days or longer.\n\n![Screenshot 2024-07-02 at 3.59.56?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333140iEBBDE401A057160C/image-size/large?v=v2&px=999 \"Screenshot 2024-07-02 at 3.59.56?PM.png\")![Screenshot 2024-07-02 at 4.00.07?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/333139i4F6B0ADE3D512A6F/image-size/large?v=v2&px=999 \"Screenshot 2024-07-02 at 4.00.07?PM.png\")\n"
},
{
"author": "jeremy.hillin",
"body": "one email with a link to all their tickets would be great.\n"
},
{
"author": "jeremy.hillin",
"body": "This worked great. Even updated the email content to provide a link to the ticket.\n"
},
{
"author": "Boluwatife Adewole",
"body": "hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) ,\n\nI tried this but this is the email I get. I used myself as the test subject.\n\nI would appreciate if you tell me what i'm doing wrong.\n\nThank you.\n\n![jira rule 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/342101iD67B910306D0DC3E/image-size/large?v=v2&px=999 \"jira rule 1.png\")![jira rule 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/342102i22576EDD87CD821E/image-size/large?v=v2&px=999 \"jira rule 2.png\")![jira rule 3.png](https://community.atlassian.com/t5/image/serverpage/image-id/342100iD1D8D1B97EFDC0CD/image-size/large?v=v2&px=999 \"jira rule 3.png\")![jira error.png](https://community.atlassian.com/t5/image/serverpage/image-id/342099i348C43F18188A26F/image-size/large?v=v2&px=999 \"jira error.png\")\n"
},
{
"author": "Trudy Claspill",
"body": "[@Boluwatife Adewole](/t5/user/viewprofilepage/user-id/5569054)\n\nWelcome to the Atlassian community.\n\nBetween the second Lookup action and the Send Email action, add a Condition to check that at least one issue was found by that lookup action.\n\nIgnore the trigger in this screen image.\n\n![Screenshot 2024-08-16 at 9.13.28?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/342221iE1D9C6498244D16C/image-size/large?v=v2&px=999 \"Screenshot 2024-08-16 at 9.13.28?AM.png\")\n\nThat ensures the email is sent only if there are issues found for the assignee.\n\nAlso, in your email content you specified \"Key\" with a capital \"K\". Use a lower case \"k\". Smart value names can be case sensitive.\n"
}
]
},
{
"author": "Nicolas Grossi",
"body": "[@jeremy.hillin](/t5/user/viewprofilepage/user-id/5534655) You might take a look at this link: <https://community.atlassian.com/t5/Jira-Service-Management/Automation-send-email-with-issues-based-on-last-update/qaq-p/1726602>\n\nHTH\n\nNicolas\n",
"comments": [
{
"author": "jeremy.hillin",
"body": "I saw that one but I don't see what step should come after the scheduled time to start iterating over all the issues.\n"
},
{
"author": "jeremy.hillin",
"body": "![JiraStale.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333136i6E1EEFA9157F86A1/image-size/large?v=v2&px=999 \"JiraStale.jpg\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Automation-to-send-reminder-email-if-an-issue-has-been-updated/qaq-p/2742803
| null |
{
"author": "Sanobar Basha",
"title": "Personalizing issue type statuses as per user.",
"body": "Hi, I'm looking to chat with a SME to learn if it's possible to learn and implement diff ticket statuses for developers vs diff statuses for PO and scrum masters. basically personalize the statuses view per user.\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Sanobar Basha](/t5/user/viewprofilepage/user-id/5421251)\n\nA give issue type in a given project can have only one workflow.\n\nYou could add conditions to the workflow to prevent groups of users from seeing specific transitions, but you can't select an entire workflow for an issue type in a project based on the user. Setting up conditions like this could make your workflow very complicated.\n\nIf you truly need different workflows you either need to set up different issue types for use by the specified user groups or use entirely separate projects.\n\nAre you expecting these user groups to work on the same issues, displayed on the same board(s)?\n",
"comments": [
{
"author": "Sanobar Basha",
"body": "We could prolly create diff issue type or even a board. Question rose when a PO mentioned if he could add his own statuses in his view. M is it possible to get on a call and walk me through how we could do what you suggested? I'd truly appreciate if you could take some time out.\n"
},
{
"author": "Trudy Claspill",
"body": "Your PO may have been able to add statuses in his view if he was working with a Team Managed project. The users designated as Project Administrators for Team Managed project can make customizations that apply to only their projects. If your teams are using Company Managed project then such customization can be made only by Jira Administrators. For more information about those types of projects refer to\n\n<https://support.atlassian.com/jira-software-cloud/docs/learn-the-basics-of-team-managed-projects/>\n\nI'm sorry, I can't get on a call. I don't offer that level of support through this community. You could engage with an [Atlassian Solution Partner](https://partnerdirectory.atlassian.com/) to get more direct assistance, or perhaps another community member can offer you that degree of assistance.\n\n(Disclosure: I work for [Praecipio](https://praecipio.com), an Atlassian Platinum Solution Partner.)\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Personalizing-issue-type-statuses-as-per-user/qaq-p/2741353
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Jeremiah",
"title": "Only allow Work Management projects",
"body": "There are a ton of articles and google results out there on how to prevent the creation of team managed projects. But, I cannot find anything that tells me if it's possible to prevent users from creating Software and Service Desk projects and only allow Work Management projects.\n\nI sat down with a user who is not an admin and they had the option to create a new Software project.\n\nHow is this possible and how can I prevent this? I'm trying to keep software projects under tight watch (only a few) and not have my user count explode my license costs. Thoughts?\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Jeremiah](/t5/user/viewprofilepage/user-id/5448519)\n\nIs the user creating a Team Managed Software project or a Company Managed Software project?\n\nIf users have been granted access to create Team Managed project, there is no additional configuration that limits which project type templates they can use. If they have licensed Jira user access then they have access to both Software and Work Management type projects.\n\nOnly users with the Administer Jira global permission will have the ability to create Company Managed projects. And again, there is no additional option to limit which project type templates they can use. Jira Admins can also create Team Managed projects even if no group is give the global permission for that.\n\nYou could use an Automation Rule to detect newly created projects. You could use the Send Web Request action to leverage the Jira REST API to get information about the project and to delete the project if it doesn't meet your standards.\n",
"comments": null
},
{
"author": "Aaron Pavez _ServiceRocket_",
"body": "Hi [@Jeremiah](/t5/user/viewprofilepage/user-id/5448519)\n\nSadly no. There is no way to limit one type project.\n\nYou can disable the permission to create project though. Maybe set it up only for admins?\n\n![2024-07-01 15_02_37-Global Permissions - Jira ? Mozilla Firefox.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/332849iDAA8861ABE5D99EF/image-size/large?v=v2&px=999 \"2024-07-01 15_02_37-Global Permissions - Jira ? Mozilla Firefox.jpg\")\n\nunder global permissions. change the group. that way normal users wont be able to create projects.\n\nThis third-party app might help\n\n[https://marketplace.atlassian.com/apps/1230303?tab=overview\\&hosting=cloud](https://marketplace.atlassian.com/apps/1230303?tab=overview&hosting=cloud)\n\nHope that helps!\n\nRegards\n\nAaron\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Only-allow-Work-Management-projects/qaq-p/2741318
|
[
"cloud",
"jira-software-cloud",
"jira-work-management-cloud"
] |
{
"author": "Mohit_b",
"title": "Creating forms in Jira Cloud",
"body": "Hello Everyone,\n\nI have seen a feature/doc to create a*++**F**++ ++**orm**++* in *++**Jira Service Management**++* but not for *++**Jira Cloud.**++*\n\nIs there a way to create the \"*++**Form\" in the Jira Cloud Subscription?**++*\n\nIf yes, any reference document\n\nThanks\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Mohit_b](/t5/user/viewprofilepage/user-id/5532840)\n\nWelcome to the Atlassian community.\n\nForms can be used with Jira Work Management (aka Business) projects, which should be available as part of your Jira Software subscription.\n\nI see that there is a change request to support Forms for JSW.\n\n<https://jira.atlassian.com/browse/JSWCLOUD-26603>\n\nAtlassian is unifying Jira Work Management and Jira Software, so perhaps Forms will become available in JSW in the future. I thought I recently read another post where the author mentioned getting forms enabled in JSW - maybe that was part of an Early Access Program - but I haven't been able to locate that post again. You could ask your Jira Admins to contact Atlassian Support to see if there is an EAP for that functionality.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Creating-forms-in-Jira-Cloud/qaq-p/2740484
|
[
"feature",
"jira-cloud"
] |
{
"author": "Jayesh",
"title": "Will an issue be allowed to transition even if it is blocked by another issue ?",
"body": "Recently I blocked an issue with another issue of different project which I have (member) access to. I was able to transition the blocked issue to DONE even when the issue that was blocking the earlier issue was in TO DO state. Any guidance on this will be helpful. Thanks.![image.png](/t5/image/serverpage/image-id/332746i86373081746E4624/image-size/large?v=v2&px=999 \"image.png\")\n"
}
|
[
{
"author": "Tansu Akdeniz",
"body": "Hi [@Jayesh](/t5/user/viewprofilepage/user-id/5518854)\n\nIssue link only visualize dependencies between issues but it doesn't force or block any transition. You can do it by adding workflow conditions/validators.\n",
"comments": [
{
"author": "Jayesh",
"body": "Thanks for the input [@Tansu Akdeniz](/t5/user/viewprofilepage/user-id/472390) I will work on your suggestion\n"
}
]
},
{
"author": "Maciej Dudziak _Forgappify_",
"body": "Hi [@Jayesh](/t5/user/viewprofilepage/user-id/5518854)\n\nIt is possible to prevent the transition using workflow validators, however for blocking linked issues you will need an app. There are couple of options on the markeptlace. Look for Jira expression-based validators, or a linked issues validator.\n\nI am from Forgappify and we developed Linked Issues Validator. I am leaving a link to a post in which I described it in more details in case you would be interested: <https://community.atlassian.com/t5/Jira-questions/Re-Validator-for-linked-issues/qaq-p/2671074/comment-id/1009421#M1009421>\n\nCheers\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Will-an-issue-be-allowed-to-transition-even-if-it-is-blocked-by/qaq-p/2740841
|
[
"cloud",
"jira-work-management-cloud",
"linked-issue"
] |
{
"author": "Mabary, Jennifer",
"title": "Can we work with our internal Global Technology team on an Enhancement opportunity to add a detailed",
"body": "Can we work with our internal Global Technology team on an Enhancement opportunity to add a detailed status categories that are more accurate vs. utilizing Not Started status in Align for items currently in flight. Align at the Initiative Level only has 3 status, *(Not Started, In Progress, Accepted).* Requirements to enhance 5 more work statuses (*e.g. Waiting for Commitment, Ready for Refinement, Under Refinement)* these additional statuses are being utilized to create and track the progress of our initiatives to provide leadership more accuracy on the current status of each item. Note: From a Jira Align status perspective, the activities are reflected as *Not Started,* when in actuality the team is working on several activities, leading up to the 'in Progress' status which means the Scrum Teams are doing the work. The Out of the Box Jira Align is not meeting our needs, and we need to make these enhancements to the existing product. Thank you.\n"
}
|
[
{
"author": "Jamie Giantonio",
"body": "[@Mabary, Jennifer](/t5/user/viewprofilepage/user-id/5398147) i would encourage you to look in utilizing Process Flows in Jira Align. A process flow consists of customizable steps that are used to provide a continuous flow of value through the agile process. Process flows represent your own process steps based on your organization's terminology.\n\nSee more in Help: <https://help.jiraalign.com/hc/en-us/sections/115001716988-Process-flows>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Can-we-work-with-our-internal-Global-Technology-team-on-an/qaq-p/2570797
|
[
"cloud"
] |
{
"author": "Raj",
"title": "story points in current_dw.story",
"body": "Hi, We are using jira align for the initiatives but the epics and stories get synched or refreshed from the jira system - unfortunately, i do not see the story points column or the field in current_dw schema view **story**\n\n**could anyone please advise where would be the story points of any given story within the jira align database**\n"
}
|
[
{
"author": "Francois Panaget",
"body": "Hi Raj,\n\nIn the Jira Align Enterprise Insight schema definition, the current_dw schema view for the **story** holds the Story point information in the **Level of Effort** column.\n\nHere is an extract of the schema definition:\n\n![EI-StoryViewLevelOfEffort.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/299120i39E5732F101AF472/image-size/large?v=v2&px=999 \"EI-StoryViewLevelOfEffort.jpg\")I hope this will help you.\n\nThank you and Regards, Fran?ois\n",
"comments": [
{
"author": "Raj",
"body": "Thank you so much. It is really helpful\n"
}
]
},
{
"author": "Jamie Giantonio",
"body": "[@Raj](/t5/user/viewprofilepage/user-id/5262115) in the api, for stories the points field synched with Jira is effortPoints. Hope this helps\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/story-points-in-current-dw-story/qaq-p/2570996
| null |
{
"author": "santosh pujari",
"title": "defect creation",
"body": "I need to create defect for failed testcases through JMeter API automatically in jira write code\n\n\\>logic for writeresultsFile.bash\n"
}
|
[
{
"author": "Tom O'Connor",
"body": "[@santosh pujari](/t5/user/viewprofilepage/user-id/5397187) I'm assuming you would want to create defects in Jira through the API. You asked your question in the Jira Align community.\n\nYou may want to ask in the Jira Community or review Jira API documentation.\n\n<https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/defect-creation/qaq-p/2569727
|
[
"bitbucket",
"bitbucket-cloud",
"cloud"
] |
{
"author": "praveena surapaneni",
"title": "Does the Subscribe work item in Jira Align send email when children are updated?",
"body": "I would like to know whenever a feature is added to an Epic. If I subscribe to an Epic, will it send me an email, whenever somebody adds or removes a feature to the Epic I am subscribed to?\n"
}
|
[
{
"author": "Edvaldo Lima",
"body": "Hi [@praveena surapaneni](/t5/user/viewprofilepage/user-id/5024728)\n\nAt the moment receiving notification when a Feature is added/deleted from Jira Align Epic is not available in Jira Align, however, if you believe this is a must-have for your company, you can create a Product suggestion ticket following the steps below:\n\n1. Access [https://support.atlassian.com/contact/#/](https://support.atlassian.com/contact/#/%C2%A0)\n2. Select \"Product Suggestions\"\n3. Click on \"Go to product suggestions\"\n4. Next, Click on the Create button\n5. Fill in the required fields\n\nOnce the above steps are complete a new Product suggestion ticket will be created and we'd recommend adding yourself as a watcher and voting for it to raise the visibility of the suggestion to the JA Product Management team. \n\nShould you have any further doubts or concerns, feel free to raise a Jira Align support ticket and we'll assist you!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Does-the-Subscribe-work-item-in-Jira-Align-send-email-when/qaq-p/2569223
|
[
"cloud"
] |
{
"author": "Lyle Rosdahl",
"title": "Where is the permission for Discussions on items on a Kanban Board?",
"body": "I have users who are getting \"You Need More Access To View This Page\" when clicking the Discussions link from an item on a Kanban Board. They are admins of the board and all have the same system permissions, but only the user who created the item and added a comment in the Discussion can view that window. I've looked through all the permissions and don't see anything that would indicate that this should be happening. The users are able to view Discussions on items in other Kanban Boards, which leads me to believe this is a bug. But I wanted to see if I was just missing a permission somewhere before I opened a ticket with Atlassian.\n\n![discussions.png](https://community.atlassian.com/t5/image/serverpage/image-id/297813i94616CD6398C6368/image-size/large?v=v2&px=999 \"discussions.png\")\n"
}
|
[
{
"author": "Jamie Giantonio",
"body": "[@Lyle Rosdahl](/t5/user/viewprofilepage/user-id/4817270) - I've never seen this error and could not recreate it myself. Is this still happening? if it is, I think you are correct and you may want to open a support ticket.\n",
"comments": [
{
"author": "Lyle Rosdahl",
"body": "Hi, [@Jamie Giantonio](/t5/user/viewprofilepage/user-id/4386832).\n\nIt appears that Align allows users to select a Solution team for Primary Program on a Kanban board card. When I changed it to a Program team, it fixed the issue. Odd. If it happens again, I'll open a bug ticket.\n\nThank you for the response!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Where-is-the-permission-for-Discussions-on-items-on-a-Kanban/qaq-p/2564911
| null |
{
"author": "Sjoquist, Carl",
"title": "Setting to default filter view sharing to \"Project\" level?",
"body": "We have a request from our users to allow them to set their default filter share setting to a particular project. As we know, the current system configuration allows the default to be set to either private or public (\"My Organization\"). Can you please allow users to designate project(s) as their default filter share setting?\n\nThanks\n\nCarl\n"
}
|
[
{
"author": "Jamie Giantonio",
"body": "[@Sjoquist, Carl](/t5/user/viewprofilepage/user-id/4832900) With new navigation, starring a specific page with a filter applied, will save that page/filter for easy access. See this page for more information: <https://help.jiraalign.com/hc/en-us/articles/17159299661972-Use-the-homepage#starred>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Setting-to-default-filter-view-sharing-to-quot-Project-quot/qaq-p/2561891
| null |
{
"author": "Haim Yessouroun",
"title": "Which product to use",
"body": "Hi everyone, my name is Haim and I'm starting a software company.\n\nMy problem here is that I'm not a project manager and there are many products available to manage projects.\n\nI see that Jira is commonly used in software projects so I would like to know based on the community's experience how would you structure a startup using Jira's products. What I have found is that there is **Jira Software, Work management and product discovery**. Plus of course confluence. I'm also following the lean startup methodology, build-measure-learn feedback loop.\n\nAny help would be great. Thanks a lot in advance!\n\nPS: I'm in the validation stage of my company .\n"
}
|
[
{
"author": "Craig Nodwell",
"body": "Hi [@Haim Yessouroun](/t5/user/viewprofilepage/user-id/5387839) welcome to the community. \nJira software to track your issues(change) it integrates well into version control and build/deployment systems to enrich that feedback loop. \nConfluence for publishing and collaboration of those efforts as well as building a knowledge base of things learned. \nService Management for all your ITSM and production support.\n\nI've done plenty of implementations over the years and it is my experience that each and every organization works in a different way. The Atlassian tool stack gives you that flexibility like no other tool stack out there.\n",
"comments": null
},
{
"author": "James Webber",
"body": "My main piece of advice is Jira Align is really targeted for large mature organisations running scaled agile. As your company is new then Jira Align is not the tool for you. I think I perhaps start with Jira and perhaps confluence you can always add tools if you need them.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Which-product-to-use/qaq-p/2560908
|
[
"confluence",
"jira-software-development",
"jira-work-management"
] |
{
"author": "manish a",
"title": "get FIXED DATE MILESTONES for epic using api",
"body": "Is there a way to get the fixed date miletones for an epic using api\n"
}
|
[
{
"author": "KTech22",
"body": "Thanks for raising this out, I am researching an automated way to update fixed date milestones for Epic using API. It seems to me that the current API structure does not support for all fields under Epic items.\n\nHope someone from Atlassian could look into it and provide a timeline on API update.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/get-FIXED-DATE-MILESTONES-for-epic-using-api/qaq-p/2559055
| null |
{
"author": "manish a",
"title": "want option to duplicate checklist",
"body": "We use checklists for signing off different phases of the epics and want to create a checklist template which we can use for every epic instead of manually creating one every time.\n\nThe current jira align i think does not support. can someone suggest how can i raise an enhancement request. thanks.\n"
}
|
[
{
"author": "Jamie Giantonio",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) you can find information on how to submit / follow suggestions here: <https://community.atlassian.com/t5/Jira-Align-articles/New-steps-for-sharing-Jira-Align-product-suggestions/ba-p/2484888>\n",
"comments": null
},
{
"author": "manish a",
"body": "attached screenshot. ![Picture 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/300051iD8367AA985CAA812/image-size/large?v=v2&px=999 \"Picture 1.png\")\n",
"comments": null
},
{
"author": "manish a",
"body": "![Picture 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/300049i5BC478E68305DC88/image-size/large?v=v2&px=999 \"Picture 1.png\")\n",
"comments": null
},
{
"author": "manish a",
"body": "Thanks. I tried. however I am not able to find jira align in the list of projects.\n",
"comments": [
{
"author": "Jamie Giantonio",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) see this section from the link above <https://community.atlassian.com/t5/Jira-Align-articles/New-steps-for-sharing-Jira-Align-product-suggestions/ba-p/2484888>:\n\nSubmitting a new suggestion {#toc-hId--407795883}\n-------------------------------------------------\n\nNot finding your request in JAC? No problem, simply [contact support](https://support.atlassian.com/contact/#/) to submit your new suggestion. From the support contact form select:\n\n* What can we help you with? ? ***Technical issues and bugs***\n\n* Which product is this for? ? ***Jira Align***\n\n* What type of technical request do you have? ? ***I have a question for the technical support team***\n\n* Fill out the rest of the form with your details and request.\n\nOur dedicated team of support engineers will carefully evaluate and work with you to add your request to JAC. Your support ticket will be resolved and you will be provided with a link where you can track your JAC's progress.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/want-option-to-duplicate-checklist/qaq-p/2559049
| null |
{
"author": "manish a",
"title": "epics=>time/skills want sprints instead of dates",
"body": "hi.\n\nin jira align, under epics i have time/skills. here i have following\n\nPortfolio Ask\n\n|-----------------------------------------------------|\n| Start / Initiation Required Field Target Completion |\n\nfor these instead of date i want to fill sprints.\n"
}
|
[
{
"author": "Jamie Giantonio",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) those are date fields for the fixed date milestones and can not align directly to sprints. I would recommend you align those dates to the end of the sprint that you would like to use.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/epics-gt-time-skills-want-sprints-instead-of-dates/qaq-p/2559046
| null |
{
"author": "Lyle Rosdahl",
"title": "Jira Align & Time Tracking (Tempo)",
"body": "I'm hoping to get a little more information about Time Tracking in Jira Align. We have on-premises versions of both Jira Data Center (with Tempo) and Jira Align. I understand the [majority of the features have been removed](https://help.jiraalign.com/hc/en-us/articles/12349304926740-Upcoming-removal-of-Time-Tracking-functionality). I'm also aware that Tempo (or time tracking) is synced from Jira at the Sub-Task (Task in Align) level. Finally, I know that there is Identification and Work Codes, that I believe you can link to Epics and Stories. While there is [documentation about how to create/edit these codes](https://help.jiraalign.com/hc/en-us/articles/15063661255188-Configure-identification-and-work-codes), there seems to be nothing about how that functionality works.\n\nI'm wondering if anyone can point me in the right direction for more information/documentation about a) time tracking and how it's used other than being tracked in Align Tasks (e.g., reporting) and b) how Identification/Work Codes are used/their purpose in finance rollup. Really anything regarding time tracking in Align would be welcome.\n\nThank you!\n"
}
|
[
{
"author": "Tim Keyes",
"body": "Hi [@Lyle Rosdahl](/t5/user/viewprofilepage/user-id/4817270) \n\nI hope all is well! You are correct about Jira Align removing most of the legacy Time Tracking functionality. \n\nHave you seen these two links about the integration with Tempo? \n\n<https://community.atlassian.com/t5/Jira-Align-articles/New-Jira-Align-integration-with-Tempo-Timesheets/ba-p/2157073> \n\n<https://help.tempo.io/cloud/en/tempo-timesheets/setting-up-and-configuring-tempo-timesheets/tempo-and-jira-align-integration/frequently-asked-questions-for-jira-align-and-timesheets-by-tempo.html> \n\nPlease let us know if those help? \n\nCheers!\n",
"comments": [
{
"author": "Tim Keyes",
"body": "Regarding work codes: <https://help.jiraalign.com/hc/en-us/articles/360005295033-Release-Notes-for-10-21> \n\n<br />\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/297239i147FA66B90892389/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Lyle Rosdahl",
"body": "Hi, [@Tim Keyes](/t5/user/viewprofilepage/user-id/3033263)\n\nThank you for the responses. I did see those two links above about Tempo. I'm not entirely sure how much of that is Cloud-based functionality, though I had watched the video, which led me in the right direction to see time tracking being synced on Sub-tasks/Tasks.\n\nUnderstood that the Work Codes are values that allow you to designate work items as being part of an external financial system. If I'm understanding correctly, it doesn't really have anything to do with time tracking as I originally thought.\n\nThank you again for the responses.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Jira-Align-amp-Time-Tracking-Tempo/qaq-p/2558719
| null |
{
"author": "Dewangi Jadeja",
"title": "Requirements and Test Management in Jira Align",
"body": "Like Jira, does Jira Align have Requirements and Test Management tree-structured create/view capability?\n"
}
|
[
{
"author": "Ahmet Kilic _catworkx",
"body": "Hi [@Dewangi Jadeja](/t5/user/viewprofilepage/user-id/5383288),\n\nI read two inputs of you, one in summary and one the answer to Craig. And I want to be sure that I got you correctly. That's why I offer two possible ways:\n\n**Regarding Enterprise agile product planing:**\n\n**This aspect covers Program and Portfolio Management.**\n\nJira Align is powerful with drill down - work structure visualisation. But we have to clarify the purpose. I mean, connecting strategy to execution. For the work items you may drill down Portfolio Epic \\> Feature \\> Story\n\nPlease check out the famous feature Work tree below\n\n<https://help.jiraalign.com/hc/en-us/articles/115004866127-Work-tree-strategy-view->\n\n**Regarding Test Management:**\n\n**It is more relevant for QA Manger and Team** **Management.**\n\nBuilt in quality is related to DevOps and all implementation regarding is happening at Team level.\n\nYou would need to manage Test, Test Plan, Test Set, Test Execution, Sub-Test Execution and Precondition. Besides you want to organise all test stuff in repositories to prepare maybe regression, unit test etc.\n\n![Screenshot 2023-12-18 at 09.53.38.png](https://community.atlassian.com/t5/image/serverpage/image-id/297166iD33DB7609D4B4BAB/image-size/large?v=v2&px=999 \"Screenshot 2023-12-18 at 09.53.38.png\")\n\nIf you need sth in this direction, I recommend to use Xray Marketplace App see below.\n\n[https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud&tab=overview)\n\nAny further question to implement one of solution, you can find a dedicated teams at catworkx GmbH.\n\nI hope, it helps.\n\nBest,\n\nAhmet Kilic\n\nEnterprise Agility Consultant at catworkx\n",
"comments": null
},
{
"author": "Craig Nodwell",
"body": "Hi [@Dewangi Jadeja](/t5/user/viewprofilepage/user-id/5383288) welcome to the community. Jira Align is for business planning and tracking at a higher level. It captures higher level issue types like Epics and allows for planning across teams and initiatives. You can see children of these within Align, however I doubt you would want to create these types of issues within align and leave the creation and management of those issue types within Jira itself.\n",
"comments": [
{
"author": "Dewangi Jadeja",
"body": "Thank you so much @ [@Craig Nodwell](/t5/user/viewprofilepage/user-id/3973516)\n\nOur need right now is to maintain a hybrid framework of both waterfall and agile. There are epics, features and user stories for certain initiatives ans oppose to other projects with functional requirements more like BRD's (Business Requirements Documents) having a tree like structure. We are looking for a tool that can meet both needs. \n\nHope this provides more insights into my question, please share any further thoughts you may have. Thank you!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Requirements-and-Test-Management-in-Jira-Align/qaq-p/2555936
|
[
"cloud"
] |
{
"author": "manish a",
"title": "export epic planning data",
"body": "For the epic there is a link called \"epic planning\" . it shows me a nice burn down. 2 questions\n\n1. can i download this data in an excel form.\n\n2. can i get this data at a team level.\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "Do you have Enterprise Insights or Atlassian Analytics? It would take some doing but you could reproduce most of this report using those tools.\n",
"comments": [
{
"author": "manish a",
"body": "no Allan I have the standard version. Is it possible using some api or copy pasting from the screen or any other way\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/export-epic-planning-data/qaq-p/2552856
| null |
{
"author": "SCOTT WAGNER",
"title": "Jira issues deleted",
"body": "I have a team member that accidentally changed an issue type from a Feature to a Task. When he realized the mistake, he changed it back. However, all the issues that were under that Feature are longer there. It appears they have been \"erased\" meaning they are no longer children of the feature. Is there a way to \"restore\" the feature to a previous state to bring them back under the feature without having to go through all issues one by one?\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "[@SCOTT WAGNER](/t5/user/viewprofilepage/user-id/5040897)\n\nAre you aware of a Jira Align feature called the \"Jira Deleted Issue Report\"? It's typically only available to Align Admins, but you might be able to have someone run it on your behalf. It is quite possible that you admins are running it periodically to resolve issues that have been deleted in Jira but not Jira Align.\n\nAfter the report is run, you will see a list of issue in Jira Align that no longer exist in Jira. For each issue, you will have the following three options:\n\n1. Delete it from Align --this is the typical choice\n2. Remove Jira Key --this effectively restores it to Jira, but new Issue keys will be generated. Essentially behaves as if you created it new in Jira Align\n3. Ignore\n\nYou want option 2, Remove Jira Key\n\n![Screenshot 2023-12-06 at 2.22.10 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/295650i193991D13B84C8E1/image-size/large?v=v2&px=999 \"Screenshot 2023-12-06 at 2.22.10 PM.png\")\n",
"comments": [
{
"author": "SCOTT WAGNER",
"body": "Hello, our organization does not use Jira Align unfortunately. Thank you for reaching out though.\n"
}
]
},
{
"author": "Ahmet Kilic _catworkx",
"body": "Hi Scott,\n\njust to be sure that the issues are deleted.\n\nQuestion 0: Are you using Jira Align because the ticket is raised in JA community :)?\n\nQuestion 1: Feature is a standard issue type in Jira? Or you call Jira Epic as Feature?\n\nQuestion 2: If the \"Feature\" is a standard issue type, did you tried to reindex project?\n\nLooking forward your answer.\n\nBest,\n\nAhmet at catworkx\n\nEnterprise Agility Consultant\n",
"comments": [
{
"author": "SCOTT WAGNER",
"body": "Thank you for following up! To answer your questions:\n\n-We do not use Jira align\n\n-We refer to Jira epics as features; we use a separate tool, TargetProcess, for epic/solution layer\n\n-When you say \"reindex project\" what do you mean?\n"
},
{
"author": "Ahmet Kilic _catworkx",
"body": "Thanks for your answer.\n\nI mean with Reindexing as follows:\n\n1. As an project admin open up the project where the implemantation happened\n 1. Assume that your account has been granted\n2. Click on Gear icon on the left hand side buttom of the page \"Project settings\"\n3. If Jira is running on a \"Data center\" environment then, you should have to see this. \"Reindex project\"\n\nI hope it helps.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Jira-issues-deleted/qaq-p/2553325
| null |
{
"author": "manish a",
"title": "dependency between 2 stories",
"body": "Hi.\n\ncan i create dependency between 2 stories.\n"
}
|
[
{
"author": "Craig Nodwell",
"body": "Hi [@manish a](/t5/user/viewprofilepage/user-id/4541675) there's a great webinar explaining the dependencies with Jira and Jira Align. \nHere's the [page](https://university.atlassian.com/student/page/1109107-how-to-scale-agile-processes-using-jira-align-dependencies-webinar?sid=8c459e70-1df4-4a37-95f3-a6d3082be60b&sid_i=0).\n",
"comments": null
},
{
"author": "Allan Maxwell",
"body": "Technically, no. Only Features, Capabilities and Epics can have a Dependency. However, if Team A has a Feature that is Dependent on Team B then Team B will list all the Stories required to complete that work. I hope that helps.\n\n![Screenshot 2023-12-06 at 9.33.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/295584iB70C1FC88686C6B4/image-size/large?v=v2&px=999 \"Screenshot 2023-12-06 at 9.33.43 AM.png\")\n\n*** ** * ** ***\n\n![Screenshot 2023-12-06 at 9.39.15 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/295586i9D241E72AD4D9344/image-size/large?v=v2&px=999 \"Screenshot 2023-12-06 at 9.39.15 AM.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/dependency-between-2-stories/qaq-p/2552853
| null |
{
"author": "manish a",
"title": "team epic wise storypointS",
"body": "IS there a report or dashboard where for a particular epic i can see team wise story points for an epic.\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "Not that I am aware of. For a Program Increment you can view the burndown by Team or by Epic. I don't think the combination is possible.\n\n![Screenshot 2023-12-06 at 9.48.25 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/295587i31CE6BE891F80191/image-size/large?v=v2&px=999 \"Screenshot 2023-12-06 at 9.48.25 AM.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/team-epic-wise-storypointS/qaq-p/2552852
| null |
{
"author": "Robb F Watkins",
"title": "Change Themes from Year to Year",
"body": "How do we change or remove a theme and then update the work to the new theme. Will we lose the data from the old theme?\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "I think you three main options and which one you choose probably depends on the number of Epics that need to be re-Themed. Note, changing an Epics Theme does not impact anything other than reporting at the Theme level.\n\n1. simply edit each Epic to change the Theme assigned\n2. Export the Epics that you want to re-Theme and reimport with the new Theme assigned\n3. Use Jira Aligns API to update each of the Epics with a new Theme.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Change-Themes-from-Year-to-Year/qaq-p/2547273
| null |
{
"author": "Dominique Greene",
"title": "Jira Align Enhancements - Dependencies",
"body": "Hi, my company just migrated to Jira align and it's not as user friendly as Jira. The formatting is horrible and makes long text rough to read. I find myself exporting information into excel just to understand what's going on with dependencies. There's no reporting around dependencies, difficult to tell what new dependencies came in for my products. There's no way to sort by create date, the columns aren't able to move or the text does not wrap, there's no way to see last comments like you can in jira. That is just a fraction of the complaints that I have or others have about the tool. Is there any enhancements to make reporting possible on dependencies or the ability to create custom reports. We are forced to do extracts into Tableau just to understand some of the information we need. Thank you.\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "**\"** **The formatting is horrible and makes long text rough to read.\"** Can you clarify? I can read it just fine on my 21-inch monitor, Google Chrome in Full-Screen mode and magnification @90%.\n\n![Screenshot 2023-12-01 at 11.21.14 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294940iC619AE75D32CFF9D/image-size/large?v=v2&px=999 \"Screenshot 2023-12-01 at 11.21.14 AM.png\")\n\n**\"There's no reporting around dependencies...\"** Could it be a permission issue? I see several reports:\n\n![Screenshot 2023-12-01 at 11.27.53 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294945i26D367D3D609E569/image-dimensions/313x121?v=v2 \"Screenshot 2023-12-01 at 11.27.53 AM.png\")![Screenshot 2023-12-01 at 11.27.38 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294947i63FA0CB0FD5280BF/image-dimensions/191x141?v=v2 \"Screenshot 2023-12-01 at 11.27.38 AM.png\")![Screenshot 2023-12-01 at 11.27.07 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294944i24ED21E100167333/image-dimensions/284x229?v=v2 \"Screenshot 2023-12-01 at 11.27.07 AM.png\")![Screenshot 2023-12-01 at 11.26.29 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294946iD5BB9278199707ED/image-dimensions/287x283?v=v2 \"Screenshot 2023-12-01 at 11.26.29 AM.png\")\n\n**difficult to tell what new dependencies came in for my products** Have you tried filtering?\n\n![Screenshot 2023-12-01 at 11.32.02 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294950iCCDB0057637E091D/image-size/large?v=v2&px=999 \"Screenshot 2023-12-01 at 11.32.02 AM.png\")\n\n**difficult to tell what new dependencies came in for my products.** You have tried the \"ToDo\" view?\n\n![Screenshot 2023-12-01 at 11.39.57 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294954i6FA1072946E7122E/image-size/large?v=v2&px=999 \"Screenshot 2023-12-01 at 11.39.57 AM.png\")\n\n**There's no way to sort by create date, the columns aren't able to move or the text does not wrap, there's no way to see last comments like you can in jira. That is just a fraction of the complaints that I have or others have about the tool.**\n\nAll true. We are currently working on rewriting most of the views to allow for column resizing and reordering. I strongly encourage you to fill out enhancement requests as we are always seeking to improve the product.\n\n*** ** * ** ***\n\n**Share your ideas** with our community at [jira.atlassian.com](https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440), our Jira instance for collecting suggestions and feature requests. Input from the community help shape our products. We'd love to hear what's on your mind.\n\n**[Go to product suggestions](https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440)**\n",
"comments": null
},
{
"author": "Sam Tsubota",
"body": "[@Dominique Greene](/t5/user/viewprofilepage/user-id/5223672) \\& [@James Webber](/t5/user/viewprofilepage/user-id/5096569) , Enterprise Insights enables you to build custom reports and dashboards for your specific use cases with a data visualization tool such as Power BI or Tableau. Here is a video that provides a demo of Enterprise Insights: <https://youtu.be/DIm_Ql3kP_k?si=itc4O07_xXe-Cpi4>\n",
"comments": null
},
{
"author": "Heidi Hendry",
"body": "It's possible to extract data with API and also Enterprise Insights, if your company purchased that.\n",
"comments": null
},
{
"author": "James Webber",
"body": "We are experiencing the same issues and likely to move all our dependencies back into a Jira project. We extract the dependencies in Jira Align and use Power BI to report on them.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Jira-Align-Enhancements-Dependencies/qaq-p/2548598
| null |
{
"author": "vasanth",
"title": "how to get epic contains features issues status in jira align",
"body": "Hi All\n\nWe are looking for how to get epic contains features issues status in jira align.\n\nwe have **Epic** only in \"**Jira Align\"** and \"**Jira has Features**\" separately.\n\ncan anyone help with this?\n\nThanks\n"
}
|
[
{
"author": "Tom O'Connor",
"body": "[@vasanth](/t5/user/viewprofilepage/user-id/3447449) I'm not entirely understanding your ask.\n\nIn JA, you can add the child count field on the EPIC grid view. You can't filter by child count of features but you can sort. \n![Screenshot 2023-11-28 at 3.23.39?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294261i5EB41C8B579C2FAC/image-size/large?v=v2&px=999 \"Screenshot 2023-11-28 at 3.23.39?PM.png\")\n\nThen you can look at the details of the Epic and the associated features and status in the detailed view. \n![Screenshot 2023-11-28 at 3.23.57?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/294262i95A243CAD89C2752/image-size/large?v=v2&px=999 \"Screenshot 2023-11-28 at 3.23.57?PM.png\") \nAnother option is some custom reports via Enterprise Insights...\n\nDoes this help?\n",
"comments": [
{
"author": "vasanth",
"body": "Hi [@Tom O_Connor](/t5/user/viewprofilepage/user-id/3078478)\n\nthank you for the response.\n\nI am looking for actually how status state of Features in an EPIC.\n\nnot a progress of the issues\n"
},
{
"author": "Tom O'Connor",
"body": "[@vasanth](/t5/user/viewprofilepage/user-id/3447449)\n\nI think I understand your questions.\n\nEpic 1 -\\> Feature 1 -\\> Story 1\n\nWhen I set Story 1 to In-Progress State then the Feature 1 State will be set to In-Progress and then the Epic 1 State will also be set to In-Progress. This is automated in Jira Align.\n\nHowever, if Story 1 is set to the Accepted State, the Feature State (with just the single related story) is not set to Accepted. This is similar to when a Feature State is set to Accepted, the Epic State (with just the single related Feature) is not set to accepted. Therefore there is no automation for any other states in Jira Align.\n\n<https://help.jiraalign.com/hc/en-us/articles/13202176306708-Work-item-state-and-status-descriptions> \n\nI can't find anything in help that describes the automation, but this is what I confirmed with a quick test in Jira Align.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/how-to-get-epic-contains-features-issues-status-in-jira-align/qaq-p/2545207
| null |
{
"author": "Frank Rentef",
"title": "Can Time Tracking fields from Jira be utilized in Align? Was this function deprecated recently?",
"body": "Can Time Tracking fields from Jira be utilized in Align? Was this function deprecated recently?\n"
}
|
[
{
"author": "Edvaldo Lima",
"body": "Hi [@Frank Rentef](/t5/user/viewprofilepage/user-id/4694440)\n\nThanks for the question. The time tracking module has been deprecated in Jira Align on April 21, 2023, in version 10.119.1 .\n\nFor additional details, please refer to [Release notes for 10.119.X](https://help.jiraalign.com/hc/en-us/articles/15058483440404-Release-notes-for-10-119-X)\n\nThanks!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Can-Time-Tracking-fields-from-Jira-be-utilized-in-Align-Was-this/qaq-p/2540970
|
[
"cloud"
] |
{
"author": "Heidi Hendry",
"title": "Clarification on some of the upcoming Jira Align functionality to be deprecated?",
"body": "Hi, \nI have just reviewed this document: \n[Announcing end-of-support status and future removals for legacy Jira Align functionality -- Jira Align](https://help.jiraalign.com/hc/en-us/articles/20805045985044-Announcing-end-of-support-status-and-future-removals-for-legacy-Jira-Align-functionality)\n\nin relation to permission toggles, so that we can look at disabling deprecated functionality now, rather than later.\n\nGenerally, it would be helpful if you could supply a list of permissions that map to the deprecated functionality, so that we can see what would have an impact on our customers.\n\nSpecifically, for some of the items, I couldn't find a permission. Does this mean that it's not in my version? \nI was looking on version 10.126.3\n\nI have some questions about the list. \n\n|---------------------------------------------|---------------------------------|------------------------------------------------------------------------------------------|\n| Maps | Journey Maps | Does this relate to a particular permission? |\n| | Program increment tree map | Does this relate to a particular permission? |\n| | Story maps | Does this relate to a particular permission? |\n| Reports for portfolios and products | Demand vs capacity by asset | Is this the same as \"Demand vs Capacity by Team\" ? |\n| | Investment distribution | I couldn't find this. Is there a particular permission for this? |\n| | Metrics | Which Metrics is this referring to? \"Metric Report\" ? Or something else? |\n| | Portfolio Escalations | Is this \"Escalations\" at the Portfolio layer in permissions? |\n| | Strategy dashboard | What is this? Is this the Strategy Room? |\n| Reports for programs and program increments | Dashboard | What is this? Is this a typo? |\n| | Program dashboard | What is this? Is this the Program Room? |\n| | Program increment sprint report | Is this \"Program Increment / Sprint Metrics\" found under Additional Options \\> Reports ? |\n| | Velocity by certainty | I couldn't find this. Is there a particular permission for this? |\n| Reports for teams and sprints | Sprint hours | I couldn't find this. Is there a particular permission for this? |\n| | Team emotion | Is this \"Team emotion by sprint\" ? |\n| | Team states | I couldn't find this. Is there a particular permission for this? |\n| | Value earned | I couldn't find this. Is there a particular permission for this? |\n| Users and attributes | Skill levels | I couldn't find this. Is there a particular permission for this? |\n| Work items | Object promote | I couldn't find this. Is there a particular permission for this? |\n| | Edit asset title | I couldn't find this. Is there a particular permission for this? |\n| | | |\n| | | |\n"
}
|
[
{
"author": "Kyle Clark",
"body": "Hi Heidi, \nThanks for being proactive in starting to hide functionality that we'll no longer support! \nHere are answers for questions in your table:\n\n#### **Functions without permission toggles (located in Admin \\> Roles)** {#toc-hId-290491560}\n\nNot every page, report, or function in Jira Align has an associated role permission toggle. We've reviewed your table, and for items where you ask about permissions, there are not associated toggles, save for two items:\n\n* Story maps are controlled with the **Program \\> Track \\> Story maps** toggle.\n* Portfolio escalations are controlled with the **Portfolio \\> Manage \\> Escalations**toggle.\n\nAlso note that when a page name cannot be found, it may be a legacy page or report that is still in our codebase, but not fully accessible. To ensure we don't catch anyone by surprise, we included all parts of our codebase that we intend to eventually remove.\n\n#### **Other questions** {#toc-hId--1516962903}\n\n* *Is demand vs capacity by asset the same as demand vs capacity by team?*\n * No, the former is a legacy report that can not be accessed in most instances.\n* *What is investment distribution?*\n * This is a legacy report that we removed in 10.98.X when we updated our financial calculations functionality. We're removing this entry from the announcement to reduce confusion, thanks for the catch!\n* *What is metrics?*\n * This is a legacy report that is related to the **Enterprise \\> Transform \\> Metrics** permission toggle. It is also known as metric sheet. We'll update the announcement to include both names.\n* *What is the program increment sprint report?*\n * This is not related to the permission toggle you mentioned. It does not have a dedicated toggle. More info about the report can be found at <https://help.jiraalign.com/hc/en-us/articles/115000252273-Program-increment-sprint-report>\n* *Is team emotion the same as team emotion by sprint?*\n * Yes, we'll update the announcement to include both name variants that exist between the page title and the related permission toggle.\n* *What is the program dashboard report?*\n * This is a report that does not have a permission toggle. More info can be found at <https://help.jiraalign.com/hc/en-us/articles/115004398467-Program-dashboard>\n* *What are dashboard and strategy dashboard?*\n * These are legacy pages that don't have related permission toggles, which may not be accessible in most instances.\n",
"comments": [
{
"author": "Heidi Hendry",
"body": "Hi Kyle, thanks for the quick response.\n\nI've had another pass through and would like to check the following with you:\n\nAre these items Legacy?\n\n* Journey Maps\n* Program Increment Tree Maps\n* Edit Asset Title\n* Velocity by certainty\n* Value Earned\n\nAnd:\n\n* Program Increment status - is this \"Program Increment status summary\" ?\n* Split analysis - is this \"Split story analysis\" ?\n* Sprint coverage - is this \"Sprint story coverage\" ?\n* Sprint hours -is this \"Sprint performance\" ?\n* Team states - is this \"Sprint states\" ?\n\n<br />\n\nThank you\n"
},
{
"author": "Kyle Clark",
"body": "Hi Heidi, not a problem!\n\nI've looked through your items in the first section, and all of those appear to be legacy, due to no presence of a page/report when searching in Jira Align, and no complimentary Help articles.\n\nFor the second group of items, I scanned through Help and a test instance, and it looks like you found a chunk of items that have one name in the title/URL, and sometimes a different name in the navigation and/or reports landing page. I've updated those five items in the announcement with the secondary name. Thanks!\n"
},
{
"author": "Heidi Hendry",
"body": "Thanks Kyle, that helps a lot!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Clarification-on-some-of-the-upcoming-Jira-Align-functionality/qaq-p/2543690
|
[
"deprecated"
] |
{
"author": "Paula Hidalgo",
"title": "How do I fix Jira Sprint Status in Align when it does not match the Sprint Status in Jira?",
"body": "The Sprint status shown in the Align \\> Settings\\> CONNECTORS Jira Managment \\> Jira Sprints for a specific board does not match the Sprint status in Jira. Example for board ID 1234, Jira Sprint 36148 shows active and Jira Sprint 38890 shows active. The correct status for Jira Sprint 36418 is Closed and Jira Sprint 38890 has the correct status of Active.\n\nI can verify Sprint 36148 is closed in Jira by the API call <https://mycloud.atlassian.net/rest/agile/1.0/sprint/36148> which returns \"state\": \"closed\".\n\nThe two sprints between these (Jira Sprint 38555 and Jira Sprint 38889) show the correct Jira status Closed.\n\nAny ideas on how to fix the Jira Staus for Sprint 36148?\n\nNOTE: In Jira Software, we do NOT allow parallel sprints for company-managed projects. The project with the wrong Sprint Status is company-managed.\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "[@Paula Hidalgo](/t5/user/viewprofilepage/user-id/3506387) I assume you have tried this already, but just incase:\n\nTo sync Jira sprints on demand:\n\n1. Navigate to **Admin -\\> Jira Management**\n2. Open the **Jira Sprints**tab.\n3. From the **Boards**drop-down menu above the grid, select the board with the sprints you want to synchronize on demand.\n4. Click the **Sync Board Now** button.\n5. To synchronize sprints for the other boards if needed, repeat Steps 2--3.\n",
"comments": [
{
"author": "Paula Hidalgo",
"body": "[@Allan Maxwell](/t5/user/viewprofilepage/user-id/3502714) - Tried Sync Board Now button again just to verify I had clicked that button. Did not work. Should I open a Support ticket?\n"
},
{
"author": "Allan Maxwell",
"body": "[@Paula Hidalgo](/t5/user/viewprofilepage/user-id/3506387) Yes, I would go ahead and open a support ticket. Just out of curiosity, do you see anything in the Connector logs?\n\n1. Navigate to Admin -\\> Jira Settings\n2. Click view logs (https://**{YOUR COMPANY NAME}** .jiraalign.com/JiraLogReport )\n3. Change the drop down to Iterations\n4. Search for the the Jira Sprint ID\n\n![Screenshot 2023-11-22 at 8.47.40 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/293218i4F6C65C38734E876/image-size/large?v=v2&px=999 \"Screenshot 2023-11-22 at 8.47.40 AM.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/How-do-I-fix-Jira-Sprint-Status-in-Align-when-it-does-not-match/qaq-p/2539863
|
[
"cloud"
] |
{
"author": "Ruben Stam",
"title": "How to do slicing of Epics",
"body": "I am looking for a way to slice Epics, and prioritize and track the progress of a slicing level.\n\nIn our organisation, Features are tied to components. A combination of features often delivers value, but not all the value delivered by the entire Epic. Negotiations with customers are also often done based on slices.\n\nHence we are looking for ways to do slicing of Epics and prioritize the slices and track them.\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "[@Ruben Stam](/t5/user/viewprofilepage/user-id/4132524) Jira Align allows for a work item type to be inserted between Epics and Features. In accordance with SAFe, this work item is typically called a \"Capability\", but Jira Align allows you to change the name to something like Epic Slice if you like.\n",
"comments": [
{
"author": "Allan Maxwell",
"body": "![Screenshot 2023-11-21 at 3.34.57 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/293063iCA87266679651751/image-size/large?v=v2&px=999 \"Screenshot 2023-11-21 at 3.34.57 PM.png\")\n"
},
{
"author": "Ruben Stam",
"body": "We've looked at Capabilities but what we run into is that capabilities are then mandatory, also when we would not want to do slicing. Any thoughts?\n"
},
{
"author": "Allan Maxwell",
"body": "While it may initially be a pain for some folks to create a *placeholder* slice, it will have some benefits in the long run: more uniform sizing, creativity in slicing and ease of reporting. \n\nIf you begin your agile journey at the team-level, with Scrum for example, you will quickly find that the meaning of a 3 point Story can vary wildly across your organization. Once you begin to scale agile up to the higher levels it is beneficial to achieve some level of consistency in sizing. SAFe suggests you start with something like 1 point is a person/day but once you get going then \"never look back\". I think there are advantages to more uniformity in sizing, especially at the Feature level. Introducing Capabilities often has the side-effect of naturally reducing the range in sizes of Features.\n\nIt sounds like your slices are tied to components. You may find that introducing slices across the entire organization will lead to more creative use of the concept of slices. One example would be to extend the prioritizing, planning, executing, releasing of Features to areas outside of engineering or IT. For example, many organization do not track how much effort goes into prioritizing the next release of work against all submitted/potential work.\n\nJira Align reporting is able to work with either slicing or not ...or both. You may be developing your own reports using Enterprise Insights or Atlassian Analytics. Any report above the ART level will be complicated by needing to support a mixed mode with only half the organization using slices.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/How-to-do-slicing-of-Epics/qaq-p/2539646
| null |
{
"author": "Roy",
"title": "Advanced Road Map trialling on Cloud",
"body": "Hi, \nYour help is much appreciated. \nI am looking for a solution to align work (tickets) with organization level categories. Advanced Road Map seems to do exactly that. \n\n1. Is it available on Jira Cloud ? (premium subscription). \nMarket place states that it's only available for Server and Data Center licenses. But this link doesn't have this limitation [Advanced Roadmaps Guide \\| Jira Software \\| Atlassian](https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview#what-are-plans-in-advanced-roadmaps) \n\n2. If it is available on Cloud premium, how do I start a trial? \nthank you\n"
}
|
[
{
"author": "Antuan Sammak",
"body": "Hi [@Roy](/t5/user/viewprofilepage/user-id/5365746)\n\nWelcome to the Atlassian Community!\n\n1- you are correct, Advanced Roadmap supports Jira Cloud and they are part of Premium subscription only. they are not part of Free no Standard types.\n\n2- to enable them, you need to have admin access on Jira instance then hit settings button from top right corner\n\nselect Billing\n\nyou will land on a page showing the products you are subscribed to, one of the is Jira Software\n\nclick on Manage next to Jira Software\n\nclick on Change Plan\n\nSelect Premium and follow the steps.\n\nonce enabled you will have Premium plan enabled for 30 days free trial.\n\nAdvanced Roadmap will be accessible from top menu bar in your Jira, click on Plans.\n\nHope the above helps.\n",
"comments": [
{
"author": "Roy",
"body": "Thank you!\n"
},
{
"author": "Mo Omar",
"body": "Hi there,\n\nWe've recently switched over to trial the Premium Plan on our Cloud instance, to trial Advanced Roadmap. However, when I select the available plans as you described in your previous instructions I didn't see 'Advanced Roadmap' anywhere. I've also gone directly to the Market Place page for this app and it still only offers the Data Center/Server option. Could you give us further instructions on how to trial the product? \n\nMany thanks \n\n<br />\n\n![download.png](https://community.atlassian.com/t5/image/serverpage/image-id/304068i21299B272EC2E048/image-size/large?v=v2&px=999 \"download.png\")\n\n<br />\n\n<br />\n\n<br />\n\n![download.png](https://community.atlassian.com/t5/image/serverpage/image-id/304066i6EC68ECAADA1104C/image-size/large?v=v2&px=999 \"download.png\")\n"
},
{
"author": "Antuan Sammak",
"body": "Hi [@Mo Omar](/t5/user/viewprofilepage/user-id/5105093)\n\nas per your screenshot, you are subscribed to Premium plan.\n\nso now you have to head to your Jira instance and from the top navigation bar you should see Plans, or if you are on a small screen then you will see More and upon clicking on it you will be able to see Plans.\n\nonce you click on it, i would recommend you to try the option of creating sample plan which should give you a good insights of this feature and how it can be structured and used.\n\n![Capture.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/304516i1B77B7B1C815A8CB/image-size/large?v=v2&px=999 \"Capture.JPG\")\n"
},
{
"author": "Mo Omar",
"body": "[@Antuan Sammak](/t5/user/viewprofilepage/user-id/5365045) Thanks for your reply, I've now located where it is. Many thanks for getting back.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Advanced-Road-Map-trialling-on-Cloud/qaq-p/2555942
|
[
"cloud"
] |
{
"author": "Jignesh Jaiswal",
"title": "Show custom Jira fields in Advanced Roadmap Timeline Plan",
"body": "I have enabled the Advanced Jira Roadmap and in Timeline Plan view, only a few fields like Assignee, dates etc. fields are available. How do I show existing fields used in my Jira Project (including custom fields in Jira project associated to the tickets)?\n"
}
|
[
{
"author": "Tim C",
"body": "Hi [@Jignesh Jaiswal](/t5/user/viewprofilepage/user-id/293622)\n\n*Re: Advanced Roadmaps ....*\n\nTo add and view custom fields in your plan:\n\n1. Select **Plan settings** from the left side navigation.\n\n2. Choose **Custom fields** to show you all of the custom fields currently in your plan.\n\n3. Select **Add custom field** in the upper right corner, then search for the fields you want to add.\n\n4. Use the **Add fields** button to finalize your choice.\n\nMore details ...\n\n<https://support.atlassian.com/jira-software-cloud/docs/add-and-view-custom-fields-in-advanced-roadmaps/>\n\nThere's also a link on there with more information about \"Timeline\" tool under projects (which isn't direcly connected to 'advanced roadmaps (Plans)')\n\nI hope this helps.\n\nTim C\n",
"comments": [
{
"author": "Jignesh Jaiswal",
"body": "Thanks for quick answer. this worked!\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Show-custom-Jira-fields-in-Advanced-Roadmap-Timeline-Plan/qaq-p/2555029
|
[
"cloud"
] |
{
"author": "Mark Gregan",
"title": "Filters on a Board",
"body": "Hi There,\n\nI want to write a filter that means Jira tickets only turn up on one board (a) and not the other (b) even though both boards are in the same space. The two sets of tickets are discrete ...\n\nI think I want a way to include some tickets on one Board (which I have done), but exclude them from another Board (which I can't figure out).\n\nThanks,\n\nMark\n"
}
|
[
{
"author": "Mark Gregan",
"body": "![for jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/295264i80AD80140259BDDF/image-size/large?v=v2&px=999 \"for jira.png\")Hey Joseph - what I'm looking to do is write ticks into my \"Programme Integration\" project and have a filter that ensure one set of tickets goes into the 'Hot Spots' board' and some go into the board for my personal tasks ...\n",
"comments": null
},
{
"author": "Joseph Chung Yin",
"body": "[@Mark Gregan](/t5/user/viewprofilepage/user-id/5379243) -\n\nHi Mark:\n\nWelcome to the community. Can you advise what do you mean by \"both boards are in the same space\"?\n\nIf your meaning of a space is a project, then as long you tickets are properly tagged with some unique metadata attributes, then your filter query can just be something like -\n\n\"project = xxxxx and \\<name of your metadata field\\> = yyyy\" to pull just issues associated with yyyy from project xxxxx into your AR for Jira plan as the issues source.\n\nOn your second ask of boards - what do you mean by \"include some tickets on one Board (which I have done), but exclude them from another Board\"? Is this also another issues source for your AR for Jira plan?\n\nPlease provide clarification on your asks, so we can assist you better.\n\nBest, Joseph Chung Yin\n\nJira/JSM Functional Lead, Global Technology Applications Team\n\nViasat Inc.\n",
"comments": [
{
"author": "Joseph Chung Yin",
"body": "[@Mark Gregan](/t5/user/viewprofilepage/user-id/5379243) -\n\nThanks for your update. So for your \"Mark - Personal\" board, there are issues that you want to go into this board and not go into \"Hotspot\" board right?\n\nI assumed your personal task board's issues are one that is assigned to you. If so, then your filter query should be something like -\n\n\"project = 'Programme Integration' and assignee = \\<your ID\\> ....\"\n\nFor the Hotspot board, the filter can just be\n\n\"project = 'Programme Integration' and assignee != \\<your ID\\> ....\"\n\nThe key depends on how issues are identified in your project which are your \"Mark - Personal\" issues.\n\nBest, Joseph\n"
},
{
"author": "Mark Gregan",
"body": "Hi Joseph,\n\nRe different Boards \"I assumed your personal task board's issues are one that is assigned to you.\" ... I am working across three streams of work and also have some personal actions (independent) .. Would it make sense to use labels and to have each ticket assigned a label and then use a filter to allocate the right tickets to the right board?\n\nThanks,\n\nMark\n"
},
{
"author": "Joseph Chung Yin",
"body": "[@Mark Gregan](/t5/user/viewprofilepage/user-id/5379243) -\n\nYes, that can be another option. The key is how you tagged issues for your \"Personal tasks\". It is up to you to defined and decide as long as you can identify them via JQL search criteria.\n\nThe only drawback of using labels, it is that there is no nomenclature format control of label values - example: ABC can be enter as abc or Abc or abC etc... Lastly, labels field value cannot have spaces or special characters.\n\nHope this helps.\n\nBest, Joseph\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Filters-on-a-Board/qaq-p/2551326
|
[
"cloud",
"jira-software-cloud"
] |
{
"author": "Claire Mullins",
"title": "Creating Graphs from Roadmap",
"body": "Hi Community,\n\nI've recently starting using Roadmaps in JIRA and find it a lot more useful and powerful for my purposes than I had initially expected.\n\nI am using the plan to assign resources across a number of projects from several teams.\n\nI would like to see a simple graph representing my upcoming demand (as planned) to show where there are expected peaks and possible troughs (unlikely!).\n\nIs there a way I can do this without exporting to excel and completing there?\n\nI would prefer to stay in the tool if at all possible.\n\nThanks in advance\n"
}
|
[
{
"author": "Marc - Devoteam",
"body": "Hi [@Claire Mullins](/t5/user/viewprofilepage/user-id/5245457)\n\nAs far as I'm aware of this is not an option in Advanced Roadmap or even with Jira in any way as Jira is not built for this.\n\nEven on the marketplace there are no apps in relation to demand management.\n\nI think in this topic, you should see to an application that is designed for demand management and if it can possibly integrate with Jira\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Creating-Graphs-from-Roadmap/qaq-p/2549529
|
[
"advanced-roadmaps",
"roadmap",
"velocity"
] |
{
"author": "Adam Parker",
"title": "JAR Issue Hierarchy limits in Data Center?",
"body": "We recently upgraded to Jira Data Center 9.9 and gained access to Advanced Roadmaps.\n\nWhile setting up the Issue Hierarchy in our instance, we appear limited to a single issue type per level in Data Center; unlike Cloud which allows multiple issue types per level.\n\nIn 9.10 and higher, does Data Center get the multiple issue types per level a la Jira Cloud? Or is that flexibility only in Cloud?\n\nOur organization has a hybrid delivery model with both project-orientation on our business side and product oriented on the IT side.\n\nIf \"Initiative\" and \"Project\" issue types can't both exist as valid at the level above Epic, we will need to find a way to agree on an interim, sub-optimal solution until our organization moves to Jira Cloud in the next 12-24 months.\n\nI have spent several hours reading support articles and YouTube videos and have not yet gotten clarity. Is multiple issue types per level only allowed in Cloud? Is there a more recent Data Center version with this flexibility? Please help me decide whether to invest more time or stop searching.\n\nKind regards.\n"
}
|
[
{
"author": "Joseph Chung Yin",
"body": "[@Adam Parker](/t5/user/viewprofilepage/user-id/1462148) -\n\nHi Adam:\n\nIn AR for Jira (Data Center), the issue hierarchy structure allows you to have multiple issue types setup against any level above the Epic in the configuration. Example -\n\n![2023-12-04_6-59-57.png](https://community.atlassian.com/t5/image/serverpage/image-id/295190iD81BA6EC1E2ED241/image-size/large?v=v2&px=999 \"2023-12-04_6-59-57.png\")\n\nAs you can see above - we have multiple issue types (custom standard issue type) associated with the level design above Epic. See reference link - <https://confluence.atlassian.com/display/JIRASOFTWARESERVER/Configure+your+Jira+Software+instance+for+Advanced+Roadmaps>\n\nYou are correct that only in Cloud (Premium/Enterprise plan) that one can setup adding additional issue types against the default \"Epic\" level as documented in <https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/>\n\nCan you clarify on what you mean by not able to have multiple issue types against the level (are you just focusing on trying to add new issue type for the Epic level)?\n\nPlease advise and hope this helps.\n\nBest, Joseph Chung Yin\n\nJira/JSM Functional Lead, Global Technology Applications Team\n\nViasat Inc.\n",
"comments": [
{
"author": "Adam Parker",
"body": "I will share your message with our Administrator and see what we find. Thanks, Joseph!\n"
},
{
"author": "Adam Parker",
"body": "[@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) Thank you. Our Administrator was able to make the changes quickly. JAR and hierarchy above Epic are new features for us. Thanks for helping us on our journey!\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/JAR-Issue-Hierarchy-limits-in-Data-Center/qaq-p/2550836
| null |
{
"author": "Kashyap Vasudevan",
"title": "Viewing availability of team members in JIRA",
"body": "Hi I am using JIRA version 8.20.15 in our organization. I have entered the availability of individual team member following the [instructions](https://confluence.atlassian.com/advancedroadmapsserver/configuring-the-availability-of-team-members-814212629.html#notfound)\n\nWhat I really wanted was that this availability is reflected in JIRA advanced roadmap \"Sprint capacity management\" View. But it seems in the road map one could only view/configure Team level availability but not individual team member's availability.\n\nIs there any way I can view the individual team member's availability for all sprints considering his/her vacations/holidays etc?\n\nThanks in advance!\n\nKashyap\n"
}
|
[
{
"author": "Marc - Devoteam",
"body": "Hi [@Kashyap Vasudevan](/t5/user/viewprofilepage/user-id/5375397)\n\nWelcome to the community.\n\nAs Jira revolves around teams so does the capacity planning of the Advanced Roadmap.\n\nAs you work in a project with multiple users and the work capacity is based on the team and no the individual.\n\nA work around you can make is to have a single user per team in advanced roadmap, you could then view a users capacity.\n\nOtherwise look at Marketplace apps then provide resource planning:\n\n<https://marketplace.atlassian.com/search?query=resource>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Viewing-availability-of-team-members-in-JIRA/qaq-p/2546869
| null |
{
"author": "Erwin Juenemann",
"title": "Looking for an agile organisation that uses Advanced Roadmap to manage OKRs",
"body": "Hello\n\nMy organisation has opted for an agile approach. We use OKRs (Objectives and Key Results) to ensure our work is aligned to our strategy. We would like to better understand to what extent Advanced Roadmaps could help us to record our work and monitor progress of work against the OKRs.\n\nWe'd very much like to have a conversation with another agile organisation who already uses Advanced Roadmaps to manage their OKRs.\n\nAny tips or pointers would be appreciated.\n\nMany thanks\n"
}
|
[
{
"author": "Margo Sakova - OKR Board for Jira by Oboard",
"body": "Hi [@Erwin Juenemann](/t5/user/viewprofilepage/user-id/5062308) \n\nAdvanced Roadmaps basically add additional levels to the hierarchy. As a result, you can view all your Objectives, Key Results, and Jira Issues in a structured way. I've put together a screenshot for you of how it may look like:\n\n![jira-advanced-roadmaps.png](https://community.atlassian.com/t5/image/serverpage/image-id/293771i0BA1CCA656701841/image-size/large?v=v2&px=999 \"jira-advanced-roadmaps.png\") \n\nYou can build it in a couple of easy steps: \n\n1. Create **new issue types** for \"Objective\" and \"Key Result\". \n\n![jira-advanced-roadmaps-objective-key-result.png](https://community.atlassian.com/t5/image/serverpage/image-id/293774iB3F62C2E55A6E121/image-size/large?v=v2&px=999 \"jira-advanced-roadmaps-objective-key-result.png\") \n\n<br />\n\n2. Adjust your **issue type hierarchy** , so that your Objective and Key Result would be on the top. \n\n![jira-advanced-roadmaps-okrs-issue-hierarchy.png](https://community.atlassian.com/t5/image/serverpage/image-id/293775iC6238175E32B445C/image-size/large?v=v2&px=999 \"jira-advanced-roadmaps-okrs-issue-hierarchy.png\") \n\n3. Go to the **\"Plans\"** and build your Advanced Roadmap. \n\nHowever, it would be best if you kept in mind that the OKR monitoring and reporting capabilities would be pretty limited. Here are some of the additional perks, you can get with the dedicated plugin - [OKR Board for Jira by Oboard](https://marketplace.atlassian.com/apps/1219988/okr-board-for-jira?tab=overview&hosting=cloud&utm_source=jira-community&utm_medium=referral&utm_campaign=advanced-roadmaps-for-okrs): \n\n* With Advanced Roadmaps, you track your progress based on completing the child issues. With Oboard's plugin, you can track your progress not only based on completion but also **in percentages and against the target numbers** . It's important when you work on long-term complicated issues. \n\n* You can assign a **custom weight** for each issue, based on its impact on your goal. It will provide a realistic view of the overall progress. \n\n* You will see a **status per each objective** , key result, and Jira issue: At Risk, Behind or On-Track. It's assigned automatically based on your actual progress and the planned timeline. \n\n* You can also build **custom dashboards** to report on different sets of objectives. \n\n* And there is more!\n\nLet me know if you'd like to have a demo. I'd be happy to help!\n",
"comments": [
{
"author": "Shiri Feldman",
"body": "Hey [@Margo Sakova - OKR Board for Jira by Oboard](/t5/user/viewprofilepage/user-id/5353918) - Thanks for the info. I'm exploring alternative ways to effectively manage products alongside the OKRs. Given the limitations in Jira and in Advanced Roadmaps to use hierarchy structure for Components and releases, in addition to the absence of Program grouping, I found this very challenging. Do you have any suggestions or insights on how to effectively display and manage product status? Thanks\n"
},
{
"author": "Margo Sakova - OKR Board for Jira by Oboard",
"body": "Hi [@Shiri Feldman](/t5/user/viewprofilepage/user-id/4717202) \n\nYou're absolutely right! Managing OKRs in Jira can be quite challenging. Unfortunately, none of Jira's out-of-the-box features are fully suitable for applying the OKR framework.\n\nI've assembled a demo screenshot illustrating how you can structure goals across different products in the **[Oboard](https://marketplace.atlassian.com/apps/1219988/okr-board-for-jira-by-oboard?hosting=cloud&tab=overview&utm_source=jira-community&utm_medium=referral&utm_campaign=okrs-for-product-portfolio) OKR plugin for Jira** . If you have fewer than 10 users, it's entirely free. You can create as many OKR levels as you'd like, build groups uniting teams working on each product, link your Jira issues, and track the progress. \n\n![product-portfolio-okr-board-for-jira.png](https://community.atlassian.com/t5/image/serverpage/image-id/293967i46D640C72E8418BC/image-size/large?v=v2&px=999 \"product-portfolio-okr-board-for-jira.png\")\n\nRegarding native Jira functionality:\n\n**Advanced Roadmaps** appears to be the most reasonable option for OKRs, provided you have Jira Premium. \n\nAlternative options for the Standard subscription include creating **custom fields** for your OKRs or setting up a **dedicated project** , where you use epics as objectives and stories as key results. \n\nI hope this information proves helpful ?\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Looking-for-an-agile-organisation-that-uses-Advanced-Roadmap-to/qaq-p/2542714
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "Danish Khullar",
"title": "Advanced roadmaps showing populated date fields as blank.",
"body": "Issues have Target start date and target end date filled, but it is not showing up as blank in Advanced Roadmap. Attaching screenshots as well.![Screenshot 2023-11-21 at 5.46.39 PM (1).png](/t5/image/serverpage/image-id/292988iB81F6A5A9FED7BDA/image-size/large?v=v2&px=999 \"Screenshot 2023-11-21 at 5.46.39 PM (1).png\")![Screenshot 2023-11-21 at 5.47.08 PM.png](/t5/image/serverpage/image-id/292989i70DF48F024104202/image-dimensions/557x160?v=v2 \"Screenshot 2023-11-21 at 5.47.08 PM.png\")\n"
}
|
[
{
"author": "Jean-Emmanuel BANQUEY",
"body": "Hello,\n\nThe \"EXT\" besides Sprint means you have used Project or Filter mode. \nCan you try to import issues in \"Board\" mode ? \nOr check what you checked here ? \nIt is strange you don't see sprint dates in these fields. \n![Capture d??cran 2023-11-21 143629.png](https://community.atlassian.com/t5/image/serverpage/image-id/293005iE2F10165C766BA67/image-size/large?v=v2&px=999 \"Capture d??cran 2023-11-21 143629.png\")\n",
"comments": [
{
"author": "Danish Khullar",
"body": "Hi,\n\nThanks for the reply. Importing issues in \"Board\" mode did populate the fields. But it is showing sprint start and sprint end date instead of Target start and Target end date. Issues have Target start and target end date filled but it is not showing that.![Screenshot 2023-11-24 at 12.15.47 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/293531i4B283ECD84C3C535/image-size/large?v=v2&px=999 \"Screenshot 2023-11-24 at 12.15.47 PM.png\")\n"
},
{
"author": "Jean-Emmanuel BANQUEY",
"body": "Hi,\n\nYes, if dates are displayed in italic and a \"S\" is visible like that, it means that they are from the board's sprint.\n\nIt's strange but I must admit I have a Jira Cloud instance and I think your screens come probably from a Server/Data Center instance (issue view is really very different at my side).\n\nCan you try to fill dates from Plan, commit changes and check if it's taken in account in the other side ?\n\nBut I don't understand why it does not work for you when filling dates from the issue view.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Advanced-roadmaps-showing-populated-date-fields-as-blank/qaq-p/2539340
| null |
{
"author": "Lynne Cordary",
"title": "Problem using Auto-schedule in Advanced Roadmaps",
"body": "When using the auto-scheduling feature in Advanced Roadmaps I've experienced two issues: 1) sprints that were green before auto-scheduling are made red. 2) When checking one project to auto-schedule other non-checked projects are changed as well.\n"
}
|
[
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@Lynne Cordary](/t5/user/viewprofilepage/user-id/5266832) , \n\nWelcome to the Atlassian Community! \n\nI hope I'm getting your question right. The auto-scheduler for Advanced Roadmaps is there to help you balance out issue dates and capacity. Sometimes, if too much work needs to fit into a sprint, the auto-scheduler might shift some tasks or show a warning. \n\n**For your first issue, you can try:** \n\nReviewing issue estimates \nAdjusting team capacity \nPrioritize issues in another way \n\nYou can also adjust the generated plan to meet your needs. Don't forget everything is based on your plan's settings. \n\n**Issue 2** is trickier as it may relate to the dependencies in other projects. \n\nI hope this helps \n",
"comments": [
{
"author": "Lynne Cordary",
"body": "Can you provide more details on the algorithm used in the auto-scheduler? Maybe that would help me understand better what's happening and why. I've confirmed our estimates, our team size is what it is so I can't change that, and I've checked the prioritization of the issues. Also any details on settings that could help?\n"
},
{
"author": "James Godbold",
"body": "this may help: [How does the Auto-scheduler in my plan work? \\| Jira Software Cloud \\| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/how-does-the-auto-scheduler-in-advanced-roadmaps-work/)\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Problem-using-Auto-schedule-in-Advanced-Roadmaps/qaq-p/2534528
|
[
"server"
] |
{
"author": "Kanishka Karunanayake",
"title": "How to filter for Advanced Roadmaps Removed Issues or delete all issues from the Removed Issue view?",
"body": "Hi all\n\nI am using Jira Cloud Premium.\n\nIn Advanced Roadmaps, you have the feature where you can remove issues from the plan by selecting issues and then selecting Bulk Actions-\\> Remove from plan. This doesnt delete the issues, but hides them from the plan, and you can see all issues you have removed in this way by going to Plan Settings-\\>Removed issues.\n\nI would expect this view to then allow you to permanently delete some or all of those removed issues, but all it allows you to do is \"Re-include\" some or all of them. The problem this leads to is that these issues, although hidden from the plan, are turning up in dashboards.\n\nYou can go through each issue individually and delete them by clicking on the issue key to open up the edit issue screen, but that is tedious when you have 10s or 100s of removed issues.\n\n**Does anyone know of a way to bulk delete removed issues?** I was thinking to filter for them and then do Bulk Change, but I cant find any way they are marked as Removed Issues to be able to filter for them.\n\nBecause of this, to me, the Remove from plan function seems pretty pointless, and more detrimental than beneficial, as its the most intuitive function users will use to delete issues. No matter how much training you give users to use Bulk Actions-\\>Bulk change in Jira-\\>Delete, as soon as they see Remove from plan they are going to click it, and then as an admin you'll be wasting hours individually deleting issues one by one.\n\nThanks\n"
}
|
[
{
"author": "Walter Buggenhout",
"body": "Hi [@Kanishka Karunanayake](/t5/user/viewprofilepage/user-id/5205342),\n\nThis may lead to a philosophical discussion somehow, but as a rule of thumb, try not to delete issues at all. They have been created for some reason in the first place.\n\nFrom what you describe, it almost seems as if you are trying to use your plan as a tool to review ideas and then only want to keep those that you are actually going to work on.\n\nWhile it definitely makes sense to remove items from view that you are not going to work on (for now or indefinitely), it also makes sense to keep a record of ideas that have been raised at some point, as well as decisions that have been made not to do certain work. Rather than deleting those from your Jira instance (where they are gone and lost forever without any record of their existence), it is much more common to add a transition (and/or status) to your workflow to *soft delete them*. That means: keep them in Jira, but mark them as cancelled or rejected.\n\nBy doing so, you can easily exclude them from your dashboards and other places in Jira where you don't want to see them, but you will be able to retrieve them at any point in time.\n\nAs a final side note to the features in Advanced Roadmaps: a plan is a layer on top of Jira. Issues are not stored in your plan, they are associated with it so they can be visualized there and manipulated via the planning features. They remain stored in Jira, in the project they were originally created in and with the attributes (fields, status, permissions, ...) associated with that project. So removing an issue from a plan only breaks that association, it doesn't do anything to the issue itself and so you can't use a (former) reference to a plan in any way to query for issues not delete them.\n\nHope this helps!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-to-filter-for-Advanced-Roadmaps-Removed-Issues-or-delete-all/qaq-p/2532929
|
[
"cloud",
"delete",
"jira-cloud",
"plan",
"roadmap"
] |
{
"author": "sanjay",
"title": "Advance roadmap epic rename",
"body": "Hi community, while i was woring with jira roadmap , i selected the issue filter to be as Epic, instead of epic the epic discription pops in the issue display field . how can i show epic it self and not epic discreption. thankyou for your input ![Capture.PNG](/t5/image/serverpage/image-id/291612i95142781AF6978F3/image-size/large?v=v2&px=999 \"Capture.PNG\")![adcfas.PNG](/t5/image/serverpage/image-id/291613i8E662C3956D928CB/image-size/large?v=v2&px=999 \"adcfas.PNG\")![sdvsd.PNG](/t5/image/serverpage/image-id/291615iDF82822D2B5C4A0C/image-size/large?v=v2&px=999 \"sdvsd.PNG\")\n"
}
|
[
{
"author": "Marc - Devoteam",
"body": "HI [@sanjay](/t5/user/viewprofilepage/user-id/5364205)\n\nWelcome to the community,\n\nCan you clarify a bit more on all screenshots above i see APPVQST-122, with it's title.\n",
"comments": [
{
"author": "sanjay",
"body": "[@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976) As you can see in the first screen shot the name \"JIRA\" was suppose to be seenin the issue display field but instead \"Jira Setting and Administration\" appeared in the issue field (see first figure).\n\nI would like to see my epic name directly on the roadmap page. is it possible, if so how ?\n\nThanks in advance\n"
},
{
"author": "Marc - Devoteam",
"body": "No this can't be done.\n\nAdvanced Roadmap shows the summary of the issue, as this is for all issues.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Advance-roadmap-epic-rename/qaq-p/2532917
| null |
{
"author": "Levi Clarke",
"title": "Customer hierarchy in Jira",
"body": "Im looking for some tips on best practices for configuring Jira. My organization runs a pretty typical SAFe situation with business goals being broken down into Epics, these Epics get broken down into quarter(ish) sized features, and then dev teams create user stories to implement these features which are executed on a sprint cadence.\n\nI have Jira premium with Advanced Roadmaps and I'm trying to configure a customer Issue type hierarchy but I want to be able to display\n\n1) Quarterly plans at the Epic level\n\n2) Increment plans at the feature level\n\n3) sprint plans at the dev team story level\n\nWill Advanced roadmaps allow me to keep that hierarchy in place and provide visibility into the status and dependencies at all levels? I want to make sure I configure this correctly out of the gate.\n"
}
|
[
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Levi Clarke](/t5/user/viewprofilepage/user-id/5289050)\n\nthe bottom 3 levels of the Advanced Roadmaps hierarchy are always Epic / Base issue types / sub-tasks. You can only add new hierarchy levels on top of that. What you can do though is to rename the epic type and level - but even then, the epic level will always have certain semantics, e.g. in the Backlog or Active Sprint view.\n\nIf you really want to mix additional levels into the bottom 3 levels - I wouldn't really recommend doing so - you can only do that via *issue links*. Jira itself won't recognise these issue links as parent/child relationships, but there are apps in the Atlassian Marketplace that can help with this. Happy to elaborate if this is something that might be of interest to you.\n\nBest,\n\nHannes\n",
"comments": [
{
"author": "Levi Clarke",
"body": "Thanks Hannes, I think the best thing for me to do is embrace the terminology and go with the tool.\n\nInitiative -\\> Epic -\\> Story.\n\nIt'll take a while to get used to it but I think its the best way.\n"
}
]
},
{
"author": "Wilson Sheng",
"body": "[@Levi Clarke](/t5/user/viewprofilepage/user-id/5289050) , great question! Advanced Roadmaps is a solid choice for visualising your SAFe workflow.\n\nAnd if you are looking to get more flexibility in defining your issue hierarchy, like creating additional levels like \"Initiative\"/ \"Feature\" above Epic, you can consider using [Hierarchy for Jira](https://marketplace.atlassian.com/apps/1220574/hierarchy-for-jira-custom-issue-structure-jira-tree-view?tab=overview&hosting=cloud&utm_medium=referral&utm_source=atlassian&utm_campaign=upscale_h4j_referral_web_atlassian-community_awn_prs_aho_glob_all_en__%EF%BB%BF%EF%BB%BF) in conjunction with Advanced Roadmaps.\n\nMoreover, it will display issues at all levels on a single tree, so you can track them and visualise the dependencies easily.\n",
"comments": null
},
{
"author": "Levi Clarke",
"body": "In trying to configure this on my own I can't seem to move the \"Epic\" issue type to the top of the hierarchy. I can't \"uncheck\" it from the #1 level. See screen shot below: \n![Issue_type_hierarchy_-_Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/290999i065F5E893F9541F3/image-size/large?v=v2&px=999 \"Issue_type_hierarchy_-_Jira.jpg\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Customer-hierarchy-in-Jira/qaq-p/2529583
|
[
"cloud"
] |
{
"author": "Matthew Antoine",
"title": "This plan is connected to too many projects to load correctly",
"body": "I have a plan which uses a saved filter as the only source. The filter works as expected in both versions below.\n\nThe plan works fine until I specifically exclude a project by adding (... AND project != NPIR) to the filter. It then gives the 'This plan is connected to too many projects to load correctly. Refine your selection to connect to fewer projects.' error. So, it works fine until I reduce the number of projects by 1...\n\nAny assistance appreciated.\n"
}
|
[
{
"author": "Marc - Devoteam",
"body": "Hi [@Matthew Antoine](/t5/user/viewprofilepage/user-id/5359309)\n\nWelcome to the community.\n\nCould you please provide the JQL of the filter you are using?\n\nThe more detailled information you provide to the members in the community, the more probability there is that the issue can be resolved.\n\nIf your filter has a catchall clause, then someone adding a new project or changing the visibility so your team can see it will cause this problem.\n\nYou don't need to change the filter to cause it - someone could create data that tips the plan over the edge.\n\nCheers\n",
"comments": [
{
"author": "Matthew Antoine",
"body": "OK. Thanks for the help.\n\nThis works as a filter and as source for plan and returns 6 projects, including NPIR: \n((project in (PMI, PMG, NETPM) AND (status not in (Closed, Cancelled, Resolved) OR resolved \\>= 2023-07-01 OR created \\>= 2023-07-01)) OR (assignee in (usera,userb,userc) AND created \\>= 2023-07-01)) ORDER BY Rank ASC\n\nThis works as a filter, but not as a source for plan. \n((project in (PMI, PMG, NETPM) AND (status not in (Closed, Cancelled, Resolved) OR resolved \\>= 2023-07-01 OR created \\>= 2023-07-01)) OR (assignee in (usera,userb,userc) AND created \\>= 2023-07-01)) AND project != NPIR ORDER BY Rank ASC\n\nThanks for the assistance.\n"
},
{
"author": "Marc - Devoteam",
"body": "Hi [@Matthew Antoine](/t5/user/viewprofilepage/user-id/5359309)\n\nI can't see faults in you JQL.\n\nYou might want to pick this up with Atlassian Support.\n"
},
{
"author": "Matthew Antoine",
"body": "thanks [@Marc - Devoteam](/t5/user/viewprofilepage/user-id/3796976). apologies for the delayed response. been on leave\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/This-plan-is-connected-to-too-many-projects-to-load-correctly/qaq-p/2527541
|
[
"server"
] |
{
"author": "Els Bassant",
"title": "Advanced roadmaps plan appears to hold over 5000 issues",
"body": "Hi Community,\n\nI have a bit of an odd situation. One of our advanced roadmaps plans appears to hold 6000+ issues and seems to function just fine, when the hard limit is supposed to be 5000 issues.\n\nWe discovered this when someone tried to recreate the plan, and was unable to add all data sources of the original. Meanwhile the original plan seems to function without problems. A CSV export shows that it currently holds about 6200 issues.\n\nDoes the limit only apply when creating a plan? IE: if more issues are added to one of its sources after creation it bypasses the limit?\n\nWe're currently running: \nJira datacenter version v8.13.17 \nAdvanced Roadmaps version 3.29.11\n"
}
|
[
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@Els Bassant](/t5/user/viewprofilepage/user-id/5268859) \n\nYour question made me curious about this, too. I looked up Jira's software support documentation to see if this limit only applies when creating a plan. \n\n**Here's what I found:** \nA single plan can include 5,000 issues, but at that point, you might see warnings that your performance will slow down. \"Some limits can't be exceeded, like issue limits, while others affect your plan's performance or usability.\" Source: <https://support.atlassian.com/jira-software-cloud/docs/limits-on-plan-size-in-advanced-roadmaps/>) \n\nHowever, you mentioned that your first plan has 6,200 issues and functions without problems. Is it possible that your team missed some warning messages the first time? \n\n**What can work for you?** If you can't upload all data sources of the original plan, you can consider breaking the project up into two or more smaller plans. (Here's more info on that: https://support.atlassian.com/jira-software-cloud/docs/performance-recommendations-for-advanced-roadmaps/)\n\n<br />\n\nHope this helps\n",
"comments": [
{
"author": "Els Bassant",
"body": "Hi Michael,\n\nIf found the same documentation. Unfortunately this applies to cloud, not datacenter.\n\nI've tried to find a similar document for the datacenter version, but that is where it gets a lot more muddled. Documentation isn't available for all versions, and the (slightly older) documentation for datacenter that I could find still seems to suggest a hard limit of 5000 issues... but doesn't mention what will happen if you go over that.\n\nThough from what I can see on our instance you can't create a plan with over 5000 issues, but if the scope gradually expands it *seems* to work. Emphasis on seems, because who knows what funky business we'll run into eventually.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Advanced-roadmaps-plan-appears-to-hold-over-5000-issues/qaq-p/2523230
|
[
"advanced-roadmaps",
"server"
] |
{
"author": "Peter Broome",
"title": "Due Date not showing in Advanced Roadmap",
"body": "Due date is not showing for most of our stories in an Advanced Roadmap we created for a Jira Project...tried using the entire project as source as well as using the boards as source and neither worked.\n\nIf we set a due date in the story, it does not show in the Advanced Roadmap due date...if I go and update in the Roadmap instead of the story itself, it does show.\n\nThe most puzzling thing is about 10% of the stories are showing due date. Since we are relying on Due Date this is problematic.\n\nI guess we could use Target End date instead, but now how we want to manage our workflow...\n"
}
|
[
{
"author": "Kian Stack Mumo Systems",
"body": "[@Peter Broome](/t5/user/viewprofilepage/user-id/1119255),\n\nAre you sure it is the correct field? I've seen instances where there is a custom field called \"due Date\" and the user is populating one due date field, and the other due date field is not present on the issue screen.\n",
"comments": [
{
"author": "Peter Broome",
"body": "I only see one Due Date in our available fields.\n\nI can update the due date in the advanced roadmap, and then it shows in both the roadmap and the issue. If I update just the issue due date ...it does not show the date in the roadmap...super weird. So it is the same field, just not always pulling the data, but if I update it in the roadmap, it does pushes the data to the issue record![Screenshot 2023-11-08 144100.png](https://community.atlassian.com/t5/image/serverpage/image-id/290840i815D20AB699AE283/image-size/large?v=v2&px=999 \"Screenshot 2023-11-08 144100.png\")\n"
},
{
"author": "Kian Stack Mumo Systems",
"body": "Does it populate if you reload the plan?\n"
},
{
"author": "Peter Broome",
"body": "only a small percentage of them are showing in the and the it does not seem to get updated by changes to the issue...\n"
},
{
"author": "Kian Stack Mumo Systems",
"body": "Are you a system admin?\n"
},
{
"author": "Peter Broome",
"body": "I am not an admin, but I think I found the issue. In the field selection for AR, \"Due Date\" is associated with the system \"Due\", not the issue \"Due Date\" that allows date picked.\n\nSo I added a \"custom field\" of the real issue level \"Due Date\" and it is showing now!!! (I think \"Due\" is system generated by AR?)\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Due-Date-not-showing-in-Advanced-Roadmap/qaq-p/2528371
|
[
"server"
] |
{
"author": "khushboo_puri",
"title": "Getting indicators\"Dates outside of current view range\"",
"body": "Hi Team,\n\nI am getting indicators in some as \"Date outside of current view range\". Trying to figure out why some of these are getting marked as out of date range and some are not so i can correct it.\n"
}
|
[
{
"author": "Bill Sheboy",
"body": "Hi [@khushboo_puri](/t5/user/viewprofilepage/user-id/1188917)\n\nWhere are you seeing that error message and what actions were you doing when you saw it? Please consider posting some screen images showing the error for context.\n\nKind regards, \nBill\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Getting-indicators-quot-Dates-outside-of-current-view-range-quot/qaq-p/2516499
| null |
{
"author": "Josh Kamrass",
"title": "Why is Parent Link showing Initiatives different boards?",
"body": "Our company is just starting to introduce initiatives to our boards. Is someone able to walk me through why in the parent link field initiatives from other boards are showing up in the drop down menu of parent link?\n\nAre initiatives not specific to their own boards and/or is there a filter that needs to be set up? We are planning to use initiatives across the entire group 50+ people and 20+ boards, which will create far too many Initiatives to choose from within the Parent link if they cannot stay board specific.\n\n![JIRA Initiative Issue.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/288667iBDE0E115C4C8927A/image-size/large?v=v2&px=999 \"JIRA Initiative Issue.PNG\")\n"
}
|
[
{
"author": "Benjamin",
"body": "Hi [@Josh Kamrass](/t5/user/viewprofilepage/user-id/5297798) ,\n\nAll boards issues are controlled by a filter. In the board configuration, there is filter associated to it. Must narrow down the filter, to narrow down the issues shown on a board.\n\nHowever, the parent link field is not really controlled by filters. If you have access to those tickets, it will show up on the list as well. Use the search feature to narrow down to the items you want to see on the parent link drop down.\n\n-Ben\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Why-is-Parent-Link-showing-Initiatives-different-boards/qaq-p/2517508
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "Jon McBee",
"title": "Can dragging an issue on plan force dependent issues to move as well?",
"body": "On the plan when I drag an issue to shift it's start and end times, the linkages between that issue and the issues that it depends turn red, but the dependent issues do not automatically shift on the timeline. Does this feature exist?\n\n![Screenshot 2023-10-19 135402.png](https://community.atlassian.com/t5/image/serverpage/image-id/287330iD0506F2D4E1828FF/image-size/large?v=v2&px=999 \"Screenshot 2023-10-19 135402.png\")\n"
}
|
[
{
"author": "Marc - Devoteam",
"body": "Hi [@Jon McBee](/t5/user/viewprofilepage/user-id/923678)\n\nYes there is a way.\n\nAuto scheduling is done on basis of Story points, issue ranking, any dependencies and release dates if any.\n\nYou can achieve your goal in stages as below:\n\n1. Do auto scheduling once and accept changes. It will do auto scheduling based on story points and Ranking in this first round.\n\n2. Now when your timeline is filled with temporary schedule, add dependencies between issues. You will have click on start/end of bar against that issue to add dependencies.\n\n3. Once dependencies are set, do auto schedule again. It will now schedule your timeline based on story points, rankings and dependencies.\n",
"comments": null
},
{
"author": "Mike Vitale",
"body": "I would love to see a capability for this too! To my knowledge you only really see child issues move in relation to their parent (Epic) moving.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Can-dragging-an-issue-on-plan-force-dependent-issues-to-move-as/qaq-p/2510900
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "John Chanter",
"title": "why does story disappear from roadmap when moved to ready to release?",
"body": "Hi - when moving Jira Stories to ready to release, they disappear from the advanced roadmap/plan.\n"
}
|
[
{
"author": "Daniel Capizzi",
"body": "Hi [@John Chanter](/t5/user/viewprofilepage/user-id/5345249) - welcome to the Atlassian community!\n\nAs Cinthia has mentioned, the most likely cause of your issues going missing are either your filters, issue sources or exclusion rules, so they're a great place to check.\n\nTo help you narrow the problem down, you might like to try out a new feature called \"Find Your Issue\" which we've recently released. It should help identify why your issues are disappearing when you change the status.\n\nTo use it use it:\n\n1. Click \"Plan settings\" -\\> \"Find your issue\" in the plan sidebar.\n\n2. You can then put in the issue key of any issue which you *expect* to be in appearing but isn't - for you that would be any of the issues that have disappeared after you've changes the status.\n\n3. You'll then get some information about why it isn't showing up and some guidance on how to make it appear.\n\nHope that helps, and please feel free to let me know if you run into any troubles using it.\n\nCheers,\n\nDaniel\n",
"comments": null
},
{
"author": "Cinthia Catalani",
"body": "Hi John!\n\n1. Did you check the statuses filtered in the timeline?\n\n2. What about the issue sources, in the plan settings, in the case of some restriction or exclusion rule?\n\nCheers\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/why-does-story-disappear-from-roadmap-when-moved-to-ready-to/qaq-p/2511006
|
[
"advanced-roadmaps"
] |
{
"author": "sjohn",
"title": "Ranking of Epics Does Not Match Scrum Boards with the Advanced Roadmaps New Interface",
"body": "For the particular scrum team, the ranking of Epics in the Portfolio Plan is not consistent with the ranking of Epics on the left panel of the scrum board. The ranking is almost completely reversed (first Epic on scrum board is last in Portfolio Plan, etc). Since the highest ranked Epic on the scrum board is ranked last in Portfolio it is scheduled late. Manually moving the last Epic to the top in Portfolio causes it to be scheduled early. When the changes in ranking in Portfolio are committed to JIRA, the changes are not reflected in JIRA.\n\nThe PODs use the scrum boards on a daily basis and use it to rank the Epics. The source of data is JIRA. Advanced Roadmaps in JIRA 9.49 is not in sync or updating the data in JIRA. There is no way to generate a plan with Advanced Roadmaps 9.49 that will be consistent with the data in JIRA.\n"
}
|
[
{
"author": "Marc - Devoteam",
"body": "Hi [@sjohn](/t5/user/viewprofilepage/user-id/4202289)\n\nWhat are the sources of the plan? How is the configuration of ranking establised.\n\nPlease consider posting some screen images showing the error for context.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Ranking-of-Epics-Does-Not-Match-Scrum-Boards-with-the-Advanced/qaq-p/2515422
|
[
"advanced-roadmaps",
"server"
] |
{
"author": "Nannette Mori",
"title": "A View created and saved in previous plans does not display in the Saved Views of a new plan",
"body": "When I create a new plan there is a saved view that is set as the default view in the existing plans. Why doesn't that view display in the saved view or Managed views in my new plan. I want that view to also be the default view of my new plan. Why is that saved view not a saved view in the plan I just created. Do I have to re-create that view everytime I create a new plan?\n"
}
|
[
{
"author": "Marc - Devoteam",
"body": "Hi [@Nannette Mori](/t5/user/viewprofilepage/user-id/3853465)\n\nYes.\n\nThese views are limited to the plan they are created in.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/A-View-created-and-saved-in-previous-plans-does-not-display-in/qaq-p/2509447
|
[
"advanced-roadmaps",
"server"
] |
{
"author": "Holland Stasi",
"title": "Custom Date field not persisting for all users with access and link to Plan",
"body": "When I change the date range for an advanced roadmaps plan, some fields are not saving for all users that are using that plan. They have to make the same changes each time, even though I save the changes to the plan when I change the dates. Is there a way to handle this?\n"
}
|
[
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi [@Holland Stasi](/t5/user/viewprofilepage/user-id/5339708), \n\nYou can try a few workarounds.\n\n* The first option you can try is to double-check that all users have permission to edit on Advanced Roadmaps and that it is, in fact, a shared plan. (Clearing your cache is worth a try but not guaranteed.)\n* Next, try manually configuring the date range for each user. This works if you only have a few users. (To do this, you'll have to go to plan settings.)\n\nAlternatively, you can try a solution like [Visor](https://marketplace.atlassian.com/apps/1226209/visor-spreadsheet-gantt-chart-for-jira-with-excel-export?hosting=cloud&tab=overview), where you can **securely** bulk-edit the dates for assignees and push it back to Jira. (No tedious effort is needed on your end)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Custom-Date-field-not-persisting-for-all-users-with-access-and/qaq-p/2508110
|
[
"advanced-roadmaps",
"server"
] |
{
"author": "Gregory Sudderth",
"title": "AAC Up-Vote JS Causes Infinite Hang in IE8",
"body": "When running IE8-all-latest on winXP and I up-vote this answer:\n\n<https://answers.atlassian.com/questions/21161/when-is-the-jira-mobile-connect-for-android-will-be-released>\n\n...it infinite hangs (see attachment) with also the progress propellor twirling away in the corner with a JS error (see attachment 2).\n\nI let it run 5 mins, and nothing happened. When refreshing the page, things are fine again, and the vote never occured.\n"
}
|
[
{
"author": "Dennis Kromhout van der Meer",
"body": "Yup Gregory, I just tested this and it seems to happen for me as well. I've raised a bug for this here: [ANSWERS-316](https://jira.atlassian.com/browse/ANSWERS-316)\n\nFeel free to follow the ticket to get automatic status updates when this is fixed.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Mobile-Apps-questions/AAC-Up-Vote-JS-Causes-Infinite-Hang-in-IE8/qaq-p/285646
|
[
"internet-explorer",
"mobile"
] |
{
"author": "Marcella Condesso",
"title": "Can?t log in my account",
"body": "Hi, I?m Marcella and I?m trying to log in my account but the Verification Code is not arriving in my email account. The account I?m trying to log is my office account, [email protected].\n"
}
|
[
{
"author": "Michael Baskerville",
"body": "Hi [@Marcella Condesso](/t5/user/viewprofilepage/user-id/5593555) ,\n\nI can see an issue which would've caused emails to not be delivered - Your mailserver initially replied that your email was not valid and hence future emails aren't sent. I have resolved this and sent a test email and it looks to of worked.\n\nIf you try this again, it should work for you.\n",
"comments": null
},
{
"author": "Vronik",
"body": "Hi\n\nTry talking to the support team for helpn and check your spam folder in the mail\n\n<https://support.atlassian.com/trello/>\n\nIf my answer helped you, \nplease mark it as accepted so that other people looking for similar problems can find it more easily\n\n<br />\n\nThanks\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Can-t-log-in-my-account/qaq-p/2813153
|
[
"account",
"email"
] |
{
"author": "Nick Soni",
"title": "Trello crashes when you click sort by option on ios",
"body": "My trello keep crashing whenever I click sort by option to set my boards. I tried on different iPhones and it happened same. It didn't have any issues on android. My phone and app are up to date too. What should I do?\n"
}
|
[
{
"author": "Rodolfo Moreira",
"body": "Hello, Nick!\n\nDoes this issue happen with all your boards? I'm asking because I was checking your account and I noticed you have a board with **1208** open cards. A board with more than 1,000 open cards can indeed cause freezing and delays, depending on some factors such as the browser and local resources.\n\nWe are currently working to improve Trello's performance on these large boards, but for now, the best solution I would offer is to break up the lists into individual boards or archive cards you no longer need. That will allow the individual boards to perform much better. Also, archived cards are still available in the archived items and search results. More information about that is available here:\n\n* [Troubleshooting a slow board](https://support.atlassian.com/trello/docs/troubleshooting-a-slow-board/)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Trello-crashes-when-you-click-sort-by-option-on-ios/qaq-p/2813144
| null |
{
"author": "Jean-Francois Berleur",
"title": "Is it possible to have several workspaces with a free accounnt?",
"body": "I am logged in, I have a workspace, but cannot create another one.\n\nIs it possible to have several workspaces with a free accounnt?\n"
}
|
[
{
"author": "Manon Soubies-Camy",
"body": "Hi [@Jean-Francois Berleur](/t5/user/viewprofilepage/user-id/5593138) and welcome to Community!\n\nDo you mean you're getting an error message when creating a new workspace? I have a free account and can create a new workspace when clicking on my avatar \\> [Create new workspace](https://support.atlassian.com/trello/docs/creating-a-new-workspace/).\n\nHope this helps!\n\n- Manon\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Is-it-possible-to-have-several-workspaces-with-a-free-accounnt/qaq-p/2813146
|
[
"cloud",
"trello-cloud"
] |
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