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{
"author": "andrew_pass",
"title": "Questions on Deployment API - Send Events",
"body": "Hi,\n\nWe're trying to get events for deployments firing into Compass using the documentation here -\n\n<https://developer.atlassian.com/cloud/compass/components/send-events-using-REST-API/>\n\nAnd\n\n<https://developer.atlassian.com/cloud/compass/rest/api-group-events/#api-compass-v1-events-post>\n\nWe've tried to get our Event ID but we're getting an error back (404) -\n\n{ \n\"errors\": \\[ \n{ \n\"type\": \"CREATE_EVENT_SOURCE_NOT_FOUND\", \n\"message\": \"We could not create the event because the event source is not found. Please try again with the correct event source ID.\" \n} \n\\] \n}\n\nIs there something we're missing?\n\nMany thanks,\n\nAndy\n"
}
|
[
{
"author": "Patrick Brady",
"body": "Hello Andy! \nI'm one of the developers on Compass. Can you send along the mutation that you are using to create the event source and the query you are making to get the event? I want to double check that in the events query you are using the same externalEventSourceId you set in the createEventSource mutation not the eventSourceId of the actual event source that is returned by the mutation.\n\nIf that's not the case, having the queries will also help me debug what's going on :)\n\n- Patrick\n",
"comments": [
{
"author": "Filip Swiatczak",
"body": "Hi Patrick, I'm the dev doing this with Andy.\n\nHere are the 3 sequential Graphql queries we used as per (<https://developer.atlassian.com/cloud/compass/components/send-events-using-REST-API/>):\n\n```\nquery example {\n\n tenantContexts(hostNames:[\"xxx.atlassian.net\"]) {\n\n cloudId\n\n }\n\n}\n\nmutation createEventSource {\n\n compass {\n\n createEventSource(input: {\n\n cloudId: \"xxx-052c863da88d\",\n\n externalEventSourceId: \"automationdeveloperportal\",\n\n eventType: BUILD\n\n }) {\n\n eventSource {\n\n id\n\n }\n\n success\n\n errors {\n\n message\n\n }\n\n }\n\n }\n\n}\n```\n\n```\nmutation attachEventSource {\n\n compass {\n\n attachEventSource(input: {\n\neventSourceId: \"ari:cloud:compass:f0dc5bce-c8ca-434d-82ec-052c863da88d:event-source/79d4aee6-1e97-4dec-9503-a5ff659cbfe8/f554180edcf52ca26f77307adab7082a63420603b9531bb7e46ea47406387812\",\n\ncomponentId: \"ari:cloud:compass:f0dc5bce-c8ca-434d-82ec-052c863da88d:component/79d4aee6-1e97-4dec-9503-a5ff659cbfe8/be39c303-634f-474e-a4f5-1c80b75972da\"\n\n}) {\n\n success\n\n errors {\n\n message\n\n }\n\n }\n\n }\n\n}\n\n?\n```\n\nThis is the Event post Body we are trying with:\n>\n> ```\n> {\n>\n> \"cloudId\": \"xxx-052c863da88d\",\n>\n> \"event\": {\n>\n> \"deployment\": {\n>\n> \"updateSequenceNumber\": 57,\n>\n> \"displayName\": \"test1\",\n>\n> \"url\": \"https://xxx.uk/job/Automation/job/developer-portal/job/master/\",\n>\n> \"description\": \"test description\",\n>\n> \"lastUpdated\": \"2022-03-22T17:37:10Z\",\n>\n> \"externalEventSourceId\": \"automationdeveloperportal\",\n>\n> \"deploymentProperties\": {\n>\n> \"sequenceNumber\": 39,\n>\n> \"state\": \"PENDING\",\n>\n> \"pipeline\": {\n>\n> \"pipelineId\": \"12345\",\n>\n> \"url\": \"https://xxx.uk/job/Automation/job/developer-portal/job/master/\",\n>\n> \"displayName\": \"pipeline\"\n>\n> },\n>\n> \"environment\": {\n>\n> \"category\": \"PRODUCTION\",\n>\n> \"displayName\": \"abcd\",\n>\n> \"environmentId\": \"live\"\n>\n> }\n>\n> }\n>\n> }\n>\n> }\n>\n> }\n> ```\n\nPlease note we are using externalEventSourceId: \"automationdeveloperportal\" which was the ID I've given to a jenkins pipeline we've intended as the source of events. It returns:\n\n```\n{\n\n \"errors\": [\n\n {\n\n \"type\": \"CREATE_EVENT_SOURCE_NOT_FOUND\",\n\n \"message\": \"We could not create the event because the event source is not found. Please try again with the correct event source ID.\"\n\n }\n\n ]\n\n}\n```\n\nWe also tried with eventSourceID, ie the full ari:(...), or random abcd, same results.\n\nThe only way I can confirm the event exists is by re-running attachEventSource and getting 'already attached' message. CreateEventSource appears idempotent. An event list query that returns both eventSourceId and externalEventSourceId could be handy.\n\nThanks!\n"
},
{
"author": "Filip Swiatczak",
"body": "Correction, I got it working. \n\nTo the best of my reading, it is not mentioned explicitly that in REST API : \n\n```\n\"event\": {\n\n \"type\": {\n```\n\nhas to match the TYPE declared in: \n\n```\ncreateEventSource(input: {eventType: TYPE\n```\n\nmight be obvious to some but it took me looking at the EventSource Query in GraphQL, with 3 mandatory parts to locating the EventSource: \n\nARGUMENTS \n\n**cloudId**\n\nID!\n\n**eventType**\n\nCompassEventType! \n**externalEventSourceId** \n\nID! \n\n<br />\n\nTo realise this. Thanks!\n"
},
{
"author": "Luke",
"body": "HI Filip, Thanks for sharing the solution. \n\nLooks like we need to improve our error message here. I've raised an improvement issue to update this error message, and we'll also add a note in the guide as well. \n\n- Luke - Compass Engineering Manager\n"
}
]
},
{
"author": "Andrew Freedman",
"body": "Hi Andy,\n\nFrom the [REST API docs](https://developer.atlassian.com/cloud/compass/components/send-events-using-REST-API/#step-1--set-up-an-event-source-using-the-atlassian-platform-graphql-api), did the event source setup work and return you an `EVENT_SOURCE_ID`? (Also, this is for Jenkins deployments, right? The example suggests using an event type of `CUSTOM` but you're better off using `DEPLOYMENT` in this case.)\n\n--- Andrew\n",
"comments": [
{
"author": "andrew_pass",
"body": "Hi Andrew,\n\nThanks for the reply, we managed to get an EventSourceID however when we try to use it we get the error above.\n\nTried using both the Custom and Deployment types and both get kicked back.\n\nCheers,\n\nAndy\n"
},
{
"author": "Phill Pafford",
"body": "facing the same issue, how did you resolve this?\n"
}
]
},
{
"author": "Dave Fernandes",
"body": "Hey Andy, we have one of our teams looking into it. Will get you an update as soon as we get to the bottom of it.\n",
"comments": [
{
"author": "andrew_pass",
"body": "Cheers Dave, much appreciated :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Questions-on-Deployment-API-Send-Events/qaq-p/1980367
| null |
{
"author": "Romeo Bollen",
"title": "I receive an error when trying to install compass.",
"body": "I've been trying compass to our test environment in the cloud but I keep receiving an error; \n\nSomething went wrong \n\nWe keep track of these errors, but feel free to contact us if refreshing doesn't fix things. \n\n<br />\n\n[https://start.atlassian.com/?startTrialProduct=compass\\&startTrialCloudId=0e30da98-4a93-4cfe-9149-d1e80d1ff932\\&startTrialInstance=..UrlRedacted..\\&edition=beta](https://start.atlassian.com/?startTrialProduct=compass&startTrialCloudId=0e30da98-4a93-4cfe-9149-d1e80d1ff932&startTrialInstance=..UrlRedacted..&edition=beta) \n\nI've tried changing the edition to alpha but that generates the same error msg.\n"
}
|
[
{
"author": "Vilius Zigmantas",
"body": "If by any chance you're trying to install Compass onto Sandbox instance - it won't work. I had a support case raised for this last month and got this restriction confirmed.\n\nInstalling onto Production instance - works like a charm. Uncomfortable from the change management perspective, but works nonetheless.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/I-receive-an-error-when-trying-to-install-compass/qaq-p/1953829
| null |
{
"author": "Valentyn Serdiuk",
"title": "Questions regarding future capabilities",
"body": "Hello, I have few questions regarding current and upcoming features:\n\n1) as for now component dependencies restricted to up to 25 - currently our team have components that depend on more then 50 other services/functions/etc mainly because of orchestration we use - so question will this parameter be configurable or no?\n\n2) jira integration currently works as project per service, but we use epic per service so when I add link to epic it broke integration and I got message something went wrong when I go to jira integration page - question is will it stay project per service or will it be some improvements like epic per service(or, ideally, multiple items like per service, like tasks, stories, epics etc)\n"
}
|
[
{
"author": "Katie Silver",
"body": "I'll let [@Andrew Freedman](/t5/user/viewprofilepage/user-id/97684) speak to #1 re: dependencies.\n\nFor #2, as [@pavel](/t5/user/viewprofilepage/user-id/3433455) hinted, we are working on a new version of the mapping that doesn't require the Project connection. We are planning to start with a global custom field that you can use across all your projects; it's just enabled per issue type like any other custom field would be.\n\nIf you're up for a chat about how you'd like to use Jira x Compass, you can [book some time on my calendar](https://calendly.com/ksilver6/30min) :) I'd love to talk about your use case in more detail.\n",
"comments": [
{
"author": "Andrew Freedman",
"body": "Hi Valentyn,\n\nWe don't have any plans to make the dependency limit user configurable, but we can certainly consider adjusting it if it's inhibiting customers from succeeding with Compass.\n\nCan you tell me a little more about how your components are set up? I notice you mentioned \"functions\" --- are you referring to serverless functions? If it's easier we can arrange a Zoom call to discuss.\n\nThanks,\n\nAndrew\n"
},
{
"author": "Valentyn Serdiuk",
"body": "Hi, basically we have centralised orchestration BPMS that executes business logic and calls underlaying services/functions - so this component depends on all services that it calls and it's definitely over 25. \nAs for functions - we have 2 types of serverless functions - AWS lambda-based and internally hosted. So if it's possible to add to Compass custom types it be great, because of now our \"other\" section looks like trash bin :) - we have here bpms processes, 2 types of functions, bunch of third-parties like vault, kafka, postgresql etc, along with terraform jobs and so on :) in contrary, our application tab has only 2 apps - android and ios versions\n"
},
{
"author": "Valentyn Serdiuk",
"body": "[@Katie Silver](/t5/user/viewprofilepage/user-id/641274) sorry, but only slots that available is like 3-4 am my local time best, others worse :)\n"
},
{
"author": "Katie Silver",
"body": "[@Valentyn Serdiuk](/t5/user/viewprofilepage/user-id/4747794) time zones are tricky! [Here's a global calendly link](https://calendly.com/d/dpm-5pd-rc7/compass-connection) - some of my teammates are in the United States, overlap may be better there?\n\nIf not, you are welcome to email me at [email protected] with any additional details. We'll make it work :)\n"
},
{
"author": "Andrew Freedman",
"body": "[@Valentyn Serdiuk](/t5/user/viewprofilepage/user-id/4747794) we're currently trialling a higher limit of dependencies (200) for one customer --- would you be interested in being included in this trial?\n\n--- Andrew\n"
}
]
},
{
"author": "Pavel Shkleinik",
"body": "You can expect *hopefully* good changes for the #2 soon and then even more changes, but less soon ;)\n",
"comments": [
{
"author": "Valentyn Serdiuk",
"body": "thx\n"
},
{
"author": "Pavel Shkleinik",
"body": "[@Valentyn Serdiuk](/t5/user/viewprofilepage/user-id/4747794) FYI: [Improved Jira integration + a sneak peek at what's next with Compass and JSW](https://community.atlassian.com/t5/Compass-Alpha-articles/Improved-Jira-integration-a-sneak-peek-at-what-s-next-with/ba-p/2031058)\n"
},
{
"author": "Valentyn Serdiuk",
"body": "Thank you this is amazing!\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Questions-regarding-future-capabilities/qaq-p/1994202
|
[
"component",
"configuration",
"jira",
"restriction"
] |
{
"author": "Brian W",
"title": "Looking for Advice on Component Types",
"body": "As I think about how we would load and classify our components in Compass, I'm curious to get others thoughts on how best to model the following scenario:\n\nComponent A is a common logging library. Component A gets assembled into Component B (a .war file) that can be deployed as a service. Component B can also be assembled into Component C (a Docker container) and deployed to Kubernetes.\n\n* Component A = library\n* Component B = service\n* Component C = ??? (Is this also a service?)\n\nThank you for your feedback.\n"
}
|
[
{
"author": "Andrew Freedman",
"body": "Hi Brian,\n\nYou've got me to thank for the lack of documentation around when to use each type. ?\n\nNot because I don't want to help! Just because we wanted to know how our users felt about different component types before we started making recommendations and influencing opinions.\n\nI think Max's model looks very reasonable. My *personal* interpretation is that a **Service** is managed by the software vendor (SaaS) while an **Application** is managed by the customer (BTF or shrink wrapped).\n\nOn a very practical level, **Services** have *Tiers* and *On-call schedules* , while **Applications** do not. That might make your decision for you --- but I'm very curious if that fits your expectations or not; that's exactly the kind of feedback that helps us tailor each component type's schema.\n\nAlso (and [@Katie Silver](/t5/user/viewprofilepage/user-id/641274) will be delighted by this) your question makes me think that we should add the ability to change component type, so that the risk associated with making the wrong choice upfront is greatly reduced.\n\n--- Andrew\n",
"comments": [
{
"author": "Katie Silver",
"body": "Quick update - we just shipped the ability to change component types! So feel free to experiment with your structure without regret :)\n"
}
]
},
{
"author": "Laura",
"body": "Hi Brian,\n\nWe have grouped our components like this:\n\n* Library: An assembly that cannot run alone (like your logging lib)\n* Service: An application that can run alone, but does not have any interaction possibility (like a windows service)\n* Application: An application that can run alone, but does have any interaction possibility, like an API or an UI.\n\nI would also be fine, putting any piece software that has **no UI** into the **Service** group, and any piece of software that **has an UI** into the **Application** group.\n\nSo in your case, for **Component C**, I'd put it into service or application, depending on if it has an UI or not....\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Looking-for-Advice-on-Component-Types/qaq-p/1948642
| null |
{
"author": "lprada",
"title": "More than one Swagger File",
"body": "Hi, we hacve a service with 3 component inside, each of this components has his own swagger file, how do I added this multiples files?\n"
}
|
[
{
"author": "Dave Parrish _Atlassian_",
"body": "Hi [@lprada](/t5/user/viewprofilepage/user-id/176390) , thanks for this question! Our Swagger UI integration only supports a single swaggerfile per component. My suggestion would be to separate this into 3 components in Compass. Would that be possible?\n",
"comments": [
{
"author": "Dennis Kugelmann",
"body": "[@Dave Parrish _Atlassian_](/t5/user/viewprofilepage/user-id/853503) that's not the only use-case of using multiple swagger files. \n\nFor example, we have a shared file that defines common parameters and responses!\n\nAnd within each component's OpenAPI file we reference those shared files!\n\nWould be nice if that would be supported!\n\nSomething like this:\n\n```\nparameters:\n - $ref: ./shared.yaml#/components/parameters/Internal-API-Authentication\n```\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/More-than-one-Swagger-File/qaq-p/1941046
|
[
"swagger"
] |
{
"author": "Valentyn Serdiuk",
"title": "Github integration not work",
"body": "Hello, I installed GitHub for Compass and when trying to configure integration I get error like\n\n**Something went wrong**\n\nDisconnect this organization and try again\n\nWhen I pressed disconnect button I got\n\nThere was an error invoking the function - Error calling unlinkExternalSource in graphql gateway. Error(s): Field 'cloudId' has coerced Null value for NonNull type 'ID!'\n\n:-(\n"
}
|
[
{
"author": "Henry Olson",
"body": "Hi Valentyn, my name is Henry, and I'm an engineer on Compass. I'm sorry to hear the GitHub integration isn't working for you! Could you please send me your site name? I'll look up the cloudId and try to debug your issue.\n",
"comments": [
{
"author": "Valentyn Serdiuk",
"body": "Hi Henry, thx, my id is rbiri\n"
},
{
"author": "Henry Olson",
"body": "Hi Valentyn, sorry for the late reply. I've looked up your site and was able to find logs on our side, confirming the error you received on the 15th. Unfortunately, it's hard for me to tell from the logs alone exactly what happened - we can just tell that some data is not present in the context when it should be. \n\nCould you try uninstall and reinstalling the GitHub app in Compass entirely? Even if this error occurs again, it should still uninstall the app and result in a cleared state. \n\nLastly, if you are comfortable with adding me to your Atlassian site as a Compass Admin, I can debug in closer detail: [email protected] \n\nBut no worries if that isn't a possibility for you. If you uninstall, reinstall, and try the flow again, I can at least see the new logs which should help give me more clarity if the issue persists. \n\nThanks, \nHenry\n"
},
{
"author": "Valentyn Serdiuk",
"body": "Hello, thx for answer, sorry it took me so long, I added you as admin to our Compass\n"
},
{
"author": "Henry Olson",
"body": "No worries Valentyn, I've confirmed I have access and can reproduce the error on your site :) It'll take some more digging, but I'll get back to you as soon as I can with steps to move forward.\n"
},
{
"author": "Henry Olson",
"body": "Hey again Valentyn! We have a strong suspicion that what's going on is you've connected a personal GitHub account to Compass, which (unfortunately) is not yet supported. To get yourself out of this state, you can do the following:\n\n1. Go to <https://github.com/settings/installations> (make sure you are viewing your personal account settings)\n\n2. Click \"Configure\" next to Atlassian Compass\n\n3. At the bottom of the page, click the \"Uninstall\" button\n\nAfter doing this, you should be able to return to the Apps page in Compass and configure GitHub to connect to an organizational (not personal) account.\n\nIdeally we'd be supporting personal accounts (or at least providing better messaging when you have inadvertently connected one). In the meantime let me know how this goes, and if it solves your problem. \n\nI'm also working on a bugfix so that the \"Disconnect Organization\" will work properly in Compass if you accidentally connect to a personal GH account. \n\nThanks! \nHenry\n"
},
{
"author": "Valentyn Serdiuk",
"body": "Hello, I didn't have Atlassian Compass in my personal account, I have Atlassian Cloud instead, must I remove it?\n"
},
{
"author": "Henry Olson",
"body": "No need anymore, my bug fix went through and I was able to get your GitHub app back to the starting state :) You should now be able to connect it to a new organization (just make sure it's not a personal account). \n\nThanks again for reporting this issue, as it helped us catch an unhandled error state. Let me know if you have any other issues with the app! \n\nBest, \nHenry\n"
},
{
"author": "Valentyn Serdiuk",
"body": "Thx, I checked it today and yes, I'm now see on component page that repo is connected(no restriction errors), but when I go to github app configure page I see such error:\n\n**Something went wrong**\n\nDisconnect this organization and try again\n\nDid you connect to a personal GitHub user account? Personal GitHub user accounts can't be connected to Compass. This app can only be installed for GitHub organizations and enterprise accounts.\n\nAnd metrics didn't work :( you're still compass admin in our org if needed\n"
},
{
"author": "Henry Olson",
"body": "Hi Valentyn, thanks for following up! I'll look into this further. Can you please link me to the Github organization you're trying to connect to? \n\nWe can also set up some time for a brief meeting to figure this out together, if you're up for it.\n"
},
{
"author": "Valentyn Serdiuk",
"body": "Hi, I'm sorry but I can't add you to our github org :( security won't approve anyone without NDA + contract. But for sure we can setup a call - you, me and our github org admin\n"
},
{
"author": "Henry Olson",
"body": "No worries! I think a call would be the best way to move forward. Please send me an email at [email protected] and we can schedule a time to meet. \n\nHere are some times that work for me (UTC-7):\n\n* Thursday, Apr 7th: 21:00 - 22:00\n* Friday, Apr 8th: 8:00 - 10:00\n"
},
{
"author": "Valentyn Serdiuk",
"body": "Thx, scheduled Friday 8, 8:00-8:30 UTC-7 (18:00-18:30 UTC+3)\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Github-integration-not-work/qaq-p/1972243
|
[
"github",
"integration"
] |
{
"author": "Steffen Opel _Utoolity_",
"title": "Can we expect more flexible environment handling for the activity feed soon?",
"body": "Given there's a dedicated 'Environment' column in the activity feed, and your sneak peak into *\"new event types and timeline view\"* within Kelvin's excellent recent [update on Compass and our journey so far](https://community.atlassian.com/t5/Compass-Alpha-articles/An-update-on-Compass-and-our-journey-so-far/ba-p/1876269), I realize that this is likely in the works already, just to point out the impact of the current environment naming constraint:\n\nWe are using parallel Bitbucket Pipelines production environments with custom names to differentiate various flavors of our artifacts, e.g. 'prd-jira', 'prd-confluence', prd-compass' for a semantically cross-product Forge app, so the strict [deployments activity limitation](https://developer.atlassian.com/cloud/compass/components/view-a-components-deployment-activity/#set-up-the-activity-feed) on [Bitbucket environments](https://support.atlassian.com/bitbucket-cloud/docs/set-up-and-monitor-deployments/#Step-1--Define-your-environments) with a *name* rather than a *type* 'production' results in our deployment activity not showing up in Compass at all (it works as expected for another service where the environment is indeed called 'production').\n\nCan we expect Compass to differentiate environments by type rather than just the name in the near future?\n"
}
|
[
{
"author": "Andrew Freedman",
"body": "Hi Steffen,\n\nThanks for sharing your experience with our environments model.\n\nOur intent is to filter based on the environment type, not the name --- exactly as you're describing actually. There could be a bug here that you've run into so hopefully we can reproduce it.\n\nIf I set up a quick test and add three prod environments (albeit as a serial pipeline rather than in parallel):\n\n![Screen Shot 2022-02-07 at 1.16.59 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/181905i5904303422DEC0DC/image-size/large?v=v2&px=999 \"Screen Shot 2022-02-07 at 1.16.59 pm.png\") \n\n```\npipelines:\n branches:\n master:\n - step:\n name: One for Jira\n deployment: prd-jira\n script:\n - echo \"Jira deployment\"\n - step:\n name: One for Confluence\n deployment: prd-confluence\n script:\n - echo \"Confluence deployment\"\n - step:\n name: One for Compass\n deployment: prd-compass\n script:\n - echo \"Compass deployment\"\n```\n\n![Screen Shot 2022-02-07 at 1.21.19 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/181903iEBC1BCB0E0B80B17/image-size/large?v=v2&px=999 \"Screen Shot 2022-02-07 at 1.21.19 pm.png\")![Screen Shot 2022-02-07 at 1.20.38 pm.png](https://community.atlassian.com/t5/image/serverpage/image-id/181904i08722355A745E724/image-size/large?v=v2&px=999 \"Screen Shot 2022-02-07 at 1.20.38 pm.png\")\n\nIt seems to be working okay --- but you're getting a different result from your setup?\n\n(Also, we're starting things off with a focus on production environments, but we certainly do have plans to enrich our handling of non-prod environments over time.)\n\n--- Andrew\n",
"comments": [
{
"author": "Steffen Opel _Utoolity_",
"body": "Thanks for looking into this and the detailed response Andrew, much appreciated.\n\nI've just been able to get our (parallel) pipeline setup working as well w/o any related changes, so this has most likely been an insufficient test matrix and/or diagnosis on my part:\n\n* I might e.g. have been looking at several months old deployments in another project that had never been ingested into Compass and then drawing the wrong conclusion from the phrasing *\"Compass reads the events from the pipeline only where the value of the deployment keyword is set to* *production\"*`.`\n\nEither way, everything works as expected now :) - I look forward to the envisioned enrichments of the activity feed view!\n"
},
{
"author": "Andrew Freedman",
"body": "No problem at all --- this tells me that we can make improvements to our docs, so really glad you reached out.\n"
},
{
"author": "Adam",
"body": "[@Andrew Freedman](/t5/user/viewprofilepage/user-id/97684) - I have a similar question, which I'm happy to create a new question or discuss on a call. \n\nIs there a thought to or a suggestion on how to track activities, using some of the existing frameworks for Bitbucket/Jira/Compass, for using self hosted Jenkins Pipelines and multiple client deployments (e.g. AWS Accounts)? Each client deployment would be comprised of a set of 3 environments (e.g. Dev, Test, Prod) where each environment/stack would have a collection of services, components, etc.\n\nThere are metrics that which are important holistically across all \"instances\" of a component but from a ITSM Support perspective, we need to be able to track, support, triage activities, incidents, performance, etc. per client.\n\nWe're already able to populate all the deployments for a given Jira Issue with Jira's OOB CI/CD Integrations (<https://support.atlassian.com/jira-software-cloud/docs/integrate-your-deployment-pipelines-with-jira/>) and wonder how to leverage the economies of scale here vs writing a lot of custom code to populate things.\n\nThanks!\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Can-we-expect-more-flexible-environment-handling-for-the/qaq-p/1935353
|
[
"activity",
"environment"
] |
{
"author": "Steffen Opel _Utoolity_",
"title": "Is there an import provider SPI?",
"body": "I've been previously importing Bitbucket repositories by navigating to the page via 'Apps' \\> 'Configure' and only just now realized the 'Import components' menu that navigates to the same page while checking out the new [GitHub import feature](https://community.atlassian.com/t5/Compass-Alpha-articles/Now-Available-Import-components-from-GitHub/ba-p/1934632).\n\nIs there an SPI to register an app as an import provider so that it appears in that menu, I cannot seem to find something in the [Compass Forge modules](https://developer.atlassian.com/platform/forge/manifest-reference/modules/#compass-modules) or [Compass API docs](https://developer.atlassian.com/cloud/compass/graphql/)? Or is this based on a manually curated list at this point?\n"
}
|
[
{
"author": "Katie Silver",
"body": "Hi [@Steffen Opel _Utoolity_](/t5/user/viewprofilepage/user-id/781567) , thanks for your suggestion. You are right, at the moment it's a hard coded list (and we released that import path after the Bitbucket app was already out, so that's probably why you just noticed it!)\n\nAt the moment, the only apps available to import components were built by our team, which is why we have been able to hard code it. We do anticipate some sort of ability to categorize apps by capability eventually, but we're still getting there.\n\nI'll share your suggestion with the rest of the PM team as well. As soon as this is an external capability, we'll make sure our docs are updated. Thanks again!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Is-there-an-import-provider-SPI/qaq-p/1935111
|
[
"import"
] |
{
"author": "Mac White",
"title": "Idea: Customize the commit to pull compass.yml from",
"body": "We currently use a number of different branching strategies across multiple products. Our goal would be to have the \\`compass.yml(s)\\` pulled from a source control system, BitBucket, GitHub, and eventually GitLab, be configurable by repository.\n\nFor use we use \\`git-flow\\` and \\`trunk-based\\` branching strategies. In both scenarios, our \\`default\\` branch is not always as close to our current production branch, so for some audiences of Compass the information may be inaccurate.\n\nThanks, \nMac\n"
}
|
[
{
"author": "Josh Campbell",
"body": "Hey Mac, you'll be able to install the GitHub, Bitbucket, and/or GitLab (coming this year) integrations in the same Compass instance and use whichever you need on a per-component basis. As long as you have the integrations you need installed and configured, all you will need is a valid repository URL added to the component and Compass will take care of managing that relationship including watching for Compass.yaml (if present) changes in the appropriate VCS system. Does that help?\n\nRegarding the branch, currently we're only looking at the default branch with our Bitbucket and GitHub integrations and there isn't a way to change/define that as a user. This is definitely a short term tradeoff we've made and I fully expect this won't be the case forever.\n",
"comments": [
{
"author": "Mac White",
"body": "This answer works. I would go a bit further as well and suggest that being able to see this at different \"environments\" would be interesting. For us production of course is important and will be our default, this currently is based more off of a tagging in git than branches. Of course this is not for all of our repositories, but for some. It would be interesting though to see the \"status\" of a component in Compass depending on the environment, for us that would be edge, stable, and production systems.\n\nThanks, \nMac\n"
},
{
"author": "Josh Campbell",
"body": "Ahh great feedback on environments, I suspect this would be beneficial to many others as well!! Keep it comin :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Idea-Customize-the-commit-to-pull-compass-yml-from/qaq-p/1893508
| null |
{
"author": "David Harper",
"title": "How to change component type?",
"body": "Hi,\n\nI put in items as Applications, but they should probably be Services. One is managed by config as code, one isn't.\n\nIs there any way of changing the component type without deleting and starting again?\n\nThanks!\n"
}
|
[
{
"author": "Dave Parrish _Atlassian_",
"body": "Hi [@David Harper](/t5/user/viewprofilepage/user-id/343001) ? It's Dave from the Compass product team. At the moment there's not a way to change an existing component from one type to another. As you've discovered, it's cumbersome having to delete and re-create a component when you want to change its type. Sadly, that is the best way to do it.\n\nThe good news is that we're exploring allowing components to have their type changed. It's a bit tricky since the different component types have slightly different attributes, but we'll get it wrangled I'm sure. Please watch this space for updates!\n",
"comments": [
{
"author": "David Harper",
"body": "Thanks for the update :)\n"
}
]
},
{
"author": "Katie Silver",
"body": "Hi [@David Harper](/t5/user/viewprofilepage/user-id/343001) - a belated update to let you know we shipped the ability to change a component's type today. Feel free to check out the community post here and let us know if you have any feedback! <https://community.atlassian.com/t5/Compass-Alpha-articles/Ch-Ch-Ch-Changing-your-Component-Types/ba-p/2090922#M130>\n",
"comments": [
{
"author": "David Harper",
"body": "Hey Katie,\n\nI've done most of our stuff configured as code, but generally this looks great :)\n\nThanks\n"
},
{
"author": "Katie Silver",
"body": "Got it! That's our next step. We'll keep you posted.\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/How-to-change-component-type/qaq-p/1887006
| null |
{
"author": "Matilda Dahlstr?m",
"title": "Connect Projects and Goals to other issue types",
"body": "Hi! \n\nWe think it should be possible to link both Goals and Projects to other issue types than Epics. Is this in the roadmap?\n\nIt is too limited as it is now with only Epics...\n\nKR, Matilda\n"
}
|
[
{
"author": "Vernon Laquindanum",
"body": "Hey Matilda, \n\nWe're actively looking at ways to create stronger integrations with other Atlassian products, and expanding beyond epics is definitely one of the things near the top of our list. We currently I can't give any exact details or timelines on when we'll be able to release this, but if you have any specific features you'd like to see, please feel free to share them here and we'll take note.\n\nThanks, and hope this helps!\n\nedit: I was reminded by a teammate that Premium customers have access to custom issue hierarchy, meaning you may have issue types larger than epics. These issues higher than the epic level can also be linked to projects and goals as well.\n",
"comments": null
},
{
"author": "Katherine Gray",
"body": "Hello! Now that Jira Work Management is just Jira, I'm wondering if Atlas will be able to connect to Projects and not just Epics.\n\nIt appears if I create a new board I can create Epics but I can't add Epics to the issue types in my existing board. Do I have that right? And maybe this is a question for the Jira team...\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Connect-Projects-and-Goals-to-other-issue-types/qaq-p/2522846
| null |
{
"author": "Ronnie F",
"title": "Atlas Home - Project Updates",
"body": "Is there a plan for the Atlas Home Page - Project Updates to become a live feed? Waiting until Monday offers limited value when we provide project updates daily. Information becomes irrelevant a week later.\n\nCan you configure it to be daily updates or a live feed?\n\nThank you,\n"
}
|
[
{
"author": "Vernon Laquindanum",
"body": "Hey Ronnie, thanks for writing in! We don't have any plans for project updates to become a live feed, but we are working on ways to allow more customization of the home page. With Atlas, we intended to create [a communication loop](https://intercom.help/atlas-by-atlassian/en/articles/6654858-introducing-the-loop-communication-framework) that adds consistency to updates---the main idea is that everyone shares their updates on Friday so that everyone can read the latest update on Monday morning. We know not every team works like this (or maybe doesn't *want* to work like this), so we're working on ways to allow more flexibility to how updates are posted and shared.\n\nIn the meantime, there are a couple workarounds for more instantaneous updates (though not exactly the same as a live feed):\n\n* On the home page, you click the right arrow at the top of the feed to switch to the \"This week\" view to see updates that have been posted for the current week.\n* You can connect projects to Slack or MS Teams to have updates shared in channels directly after they are posted.\n\nWe'll keep working on ways to improve the feed per your suggestion---I've added it to the backlog so we can discuss and develop further. Thanks again!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Atlas-Home-Project-Updates/qaq-p/2520199
| null |
{
"author": "Vera Ujlaki",
"title": "Can the cadence of project and goal updates be changed?",
"body": "It'd be great to be able to customise cadence of updates for certain projects or goals.\n"
}
|
[
{
"author": "Sing Chen",
"body": "Hi [@Vera Ujlaki](/t5/user/viewprofilepage/user-id/4752603)\n\nI believe this has been asked by others as well, including me. Currently, Atlas is fixed at weekly updates for projects and monthly updates for goals. Within our business, this works for us. Some have asked for the ability to customize the cadence per project - which I'm not a fan of, especially looking at it from a stakeholder/follower perspective. I may wonder why a project I'm following hasn't appeared in a week's digest because I need to recall which projects update weekly, which ones update bi-weekly, which ones update on a development sprint cycle, etc.\n\nA related request is having the ability to configure when day of the week when goal update reminders and weekly digest emails are sent. For our organization, this would be more beneficial than, for example, changing the project cadence to bi-weekly.\n\nThanks,\n\nSing\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Can-the-cadence-of-project-and-goal-updates-be-changed/qaq-p/2511556
| null |
{
"author": "Michael Audley",
"title": "Is there a limit on users when sharing an atlas project with a team?",
"body": "When I try to share a project with a team that has 110 users and set want to set them as followers, it failes.\n"
}
|
[
{
"author": "Niraj Patil",
"body": "Hi, [@Michael Audley](/t5/user/viewprofilepage/user-id/5178183) there is no limit on users when sharing a project. This might a bug. I'll investigate and report back soon. Sorry for the poor experience here.\n",
"comments": [
{
"author": "Michael Audley",
"body": "Thank you!\n\nFrom what I've been able to tell when trying to add the \"Team\" it breaks the team out to its individual users, when I hit the share option, it's almost like as it loops through the users to add, it is timing out or maybe hitting a user that it doesn't know how to handle. I can see that it doesn't remove suspended and deactivated users from the team; maybe that's it?\n\nI'm not sure, but I figured sending that extra information might help.\n"
},
{
"author": "Niraj Patil",
"body": "Hi, Michael, we did some initial investigation and our team thought it could be a few things: \n\n1. As a fix for another incident, the team introduced a rate limit last week on sharing a project to 50 shares per workspace, per hour. You *could* be hitting the limit if the people in the workspace are sharing a lot at the moment, but the team is not convinced this is what's causing sharing to fail. \n\n2. The team also tried inviting 4 users on a test instance and found it to be sluggish so it's possible the request timed out.\n\n3. The team also noticed that if any one of the users added either directly or by email *fails* Atlas shows a failure toast/flag even though a bunch of others may be successfully added as followers. \n\nI don't know if this information will help and I don't have any other updates here yet but I will keep you informed as I look into this more. \n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Is-there-a-limit-on-users-when-sharing-an-atlas-project-with-a/qaq-p/2501754
| null |
{
"author": "J Conners",
"title": "Do atlas project followers need atlas product access",
"body": "I just want to set up weekly email updates to stakeholders for the project. If I want to add followers to the project do they also need to have atlas product access? They are not contributors. Can't they just get the weekly email update?\n"
}
|
[
{
"author": "Ge",
"body": "Hi [@J Conners](/t5/user/viewprofilepage/user-id/4973258) ,\n\nThanks for reaching out! You should be able to add an email address to the input field when adding a following (unless your admin disabled it). Once added, they'll get access to Atlas and they'll start getting weekly digest emails as followers\n\nRegards\n\nGe\n",
"comments": null
},
{
"author": "Ste Wright",
"body": "Hi [@J Conners](/t5/user/viewprofilepage/user-id/4973258)\n\nUsually, you need product access to utilise its features - much like notifications in Jira.\n\nBut this is a relatively new product - so I'd recommend testing this and seeing what happens - could you use a test email, or another member of your team, to see if they receive the updates?\n\nSte\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Do-atlas-project-followers-need-atlas-product-access/qaq-p/2498924
| null |
{
"author": "Mary Catherine Plunkett",
"title": "How can you delete goals?",
"body": "We are doing a lot of testing with Atlas right now. Is there a way to delete goals instead of just archiving them?\n"
}
|
[
{
"author": "Ste Wright",
"body": "Hi [@Mary Catherine Plunkett](/t5/user/viewprofilepage/user-id/5333025)\n\nNot possible at this point I'm afraid.\n\nYou could make a suggestion for this though; you can do this here: <https://jira.atlassian.com/secure/Dashboard.jspa>\n\nSte\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-can-you-delete-goals/qaq-p/2496637
| null |
{
"author": "Geoff Smith",
"title": "Stop deactivated users from Showing in Teams in Atlas",
"body": "Atlas still shows all users that are deactivated. One work around is to make sure all deactivated users are removed from all groups...this is very tedious. Even doing that I still have some users who show up in the \"People you work with\" section even though they don't show up when selecting \"browse everyone\"\n\nThis is very frustrating as people are actively requesting those deactivated users be removed!\n"
}
|
[
{
"author": "Mikael Sandberg",
"body": "I agree, deactivated/unlicensed users should not be shown under Teams. I had a situation were the user deactivation push was turned off between Okta and Atlassian for unknown reason so now we have 200+ users that were off-boarded still showing up under Teams.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Stop-deactivated-users-from-Showing-in-Teams-in-Atlas/qaq-p/2495424
| null |
{
"author": "Rene Hernandez",
"title": "Slack channel received updates from two separate projects in Atlas",
"body": "We noticed today (Thursday) that one of our slack channels received two notifications from Atlas. One notification was correct. The other notification was for a different project. How is this possible? We checked that the project on Atlas was not connected to the channel. We also did an /atlas list on the channel and the rogue project did not list.\n\nTwo concerns:\n\n1. First of all, why did we receive the reminder to update on Thursday (isnt it supposed to be Friday)?\n2. Second, why did a slack channel receive notifications from an atlas project not connected to it?\n\nThank you\n"
}
|
[
{
"author": "Nir Nikolaevsky",
"body": "Hi [@Rene Hernandez](/t5/user/viewprofilepage/user-id/5328941),\n\nWas this a one-off or do you always get reminders on Thursday?\n\nRegarding the rogue project, to start can you check if you have any topics connected to the channel? We recently shipped the ability to attach topics to a channel and that will send updates from any projects and goals associated with the topic. You can see the [community announcement here](https://community.atlassian.com/t5/Atlas-Group-articles/%EF%B8%8F%E2%83%A3-Scale-your-communication-with-Atlas-topics-in-Slack-and-MS/ba-p/2488109). Updates that come as a result of a topic should also have some text saying which topic they are associated with.\n\nIf this isn't it let me know and we'll dive further.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Slack-channel-received-updates-from-two-separate-projects-in/qaq-p/2491936
| null |
{
"author": "Lori Tibbetts",
"title": "Can you change the order of projects associated with a goal in Atlas?",
"body": "When I create new projects for my goal they show up on the Projects page in order by creation date. Is there a way to reorder them after creation?\n"
}
|
[
{
"author": "Thomas Carr-Griffin",
"body": "Hi.\n\nI encountered this issue and have found a solution that works for me.\n\nI have not found a way to simply drag and re-order the view, but as my goals are in a numeric cascade sequence, I changed the \"sort by\" to \"name\".\n\nI can't say whether this will help in your specific circumstance, but maybe :)\n\n![Atlas Goals Order.png](https://community.atlassian.com/t5/image/serverpage/image-id/289295i240A370742739C90/image-size/large?v=v2&px=999 \"Atlas Goals Order.png\")\n",
"comments": null
},
{
"author": "Ge",
"body": "Hi Lori,\n\nThanks for reaching out! Just so I understand, you'd like to be able to re-order the projects listed under the Projects tab in a goal, is that correct?\n\nRegards\n\nGe\n",
"comments": [
{
"author": "Thomas Bruno",
"body": "[@Ge](/t5/user/viewprofilepage/user-id/4731861) - adding my vote/clarification ... yes I think the OP wanted the ability to sort the PROJECTS ASSOCIATED list ... the one that is inside a Goal on the Projects Tab. Right now there is no filter/sort feature on that list and the order looks like it goes, top-down, from most recent to oldest Project that was associated.\n\nI did notice that I could have a Project way down in the list but 'trick' Atlas to move it to the top by Unlinking it then reassociating it ... but that is cumbersome.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Can-you-change-the-order-of-projects-associated-with-a-goal-in/qaq-p/2495301
| null |
{
"author": "Tim Holme",
"title": "Atlas + SuccessFactors goal tracking integration",
"body": "Atlas is a great platform for goal tracking \\& communication. We also like using SuccessFactors for compensation \\& performance management, but we don't want to duplicate goal tracking between both systems. Is there a way to create an integration or API so that goal status \\& owner from Atlas can be consumed by SuccessFactors?\n"
}
|
[
{
"author": "Nir Nikolaevsky",
"body": "Hi Tim,\n\nI'm not very familiar with SuccessFactors, can you tell me a bit about how you would like to link Atlas goals to the goals you have in SuccessFactors?\n\nAre they company/department goals or individual goals?\n\nIs there a reason you want to track goals in both these tools rather than in one of them?\n\nAs an aside, right now we don't have a public API available but it's something we do want to provide in the future although I can't provide an ETA at the moment.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Atlas-SuccessFactors-goal-tracking-integration/qaq-p/2480781
|
[
"integration"
] |
{
"author": "moritz_linke",
"title": "Not all fields in Projects visible for everyone in the company",
"body": "We have the following issue for projects: So we would have one person that sees in the project the fields \"About, Updates, Learnings, Risks and Decisions\". However some people only see the fields \"About and Updates\" in the projects. Why is that? Why can not everyone in the company see all the fields? So why can not everyone see the additional \"Learnings, Risks and Decisions\"?\n\nScreenshot for what should be seen by everyone:![Screenshot 2023-09-28 at 23.16.38.png](/t5/image/serverpage/image-id/283619i43236B20E93C81A6/image-size/large?v=v2&px=999 \"Screenshot 2023-09-28 at 23.16.38.png\")\n\nScreenshot for what is seen for some, but shouldn't be seen:\n\n![Screenshot 2023-09-28 at 23.17.18.png](/t5/image/serverpage/image-id/283617i3BADE554471F2693/image-size/large?v=v2&px=999 \"Screenshot 2023-09-28 at 23.17.18.png\")\n\nIt seems like for some people the additional fields don't appear. Why is that? Thank you for the help.\n"
}
|
[
{
"author": "Nir Nikolaevsky",
"body": "Hi [@moritz_linke](/t5/user/viewprofilepage/user-id/5328786), if a project doesn't have learnings, risks, or decisions, we won't show it to people who can't create them. The main goal here is to simplify the view, if you can't create a learning and there are none in the tab it just adds clutter on the view.\n\nOnce at least one learning, risk, or decision is added the tab will show for everyone.\n\nIf this isn't the case for you let me know and I'll look into it!\n",
"comments": [
{
"author": "moritz_linke",
"body": "Hey [@Nir Nikolaevsky](/t5/user/viewprofilepage/user-id/4387959) , thank you for the answer - it is visible since content was added.\n\nAnother question: \nIn the near future - will Atlas have Project Hierarchies (similar to: Goal Hierarchies)? \nIf yes: when can this feature be expected? \nThis would be amazing! Thank you already in advance, \nMoritz\n"
},
{
"author": "Nir Nikolaevsky",
"body": "We haven't decided to build project hierarchies and it's not on the roadmap at the moment. It might be something we add in the future but we'll have to consider how it will help teams communicate better.\n\nCan you tell me a little about why you're interested in project hierarchies?\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Not-all-fields-in-Projects-visible-for-everyone-in-the-company/qaq-p/2491757
|
[
"project"
] |
{
"author": "Alexander Grewe",
"title": "Disable email notifications for any additional risk/learning/decision",
"body": "Hello, first of all I have to say that I really like working with Atlas. But there is one thing that makes it hardly usable for my use case at the moment. Whenever I add a risk/learning/decision, every follower gets an email saying that a risk/learning/decision has been added. This annoys the followers of the project because they sometimes get more than 5 emails a day when I add some risks for example. \nIs it possible to change the notifications so that followers of a project only receive the weekly/monthly update and not an email for each risk/learning/decision added? If that's not the case, I'll have to think about another reporting tool, which would make me a little sad since, as I said, I like working with Atlas.\n"
}
|
[
{
"author": "Nir Nikolaevsky",
"body": "Hi [@Alexander Grewe](/t5/user/viewprofilepage/user-id/5326427), appreciate the feedback!\n\nI understand your situation and it does sound frustrating. People often have different views on these features, we had some users who absolutely want to be notified about every development on a project they follow where's others prefer to only hear about updates once a week.\n\nLonger term we do want to provide more control over notifications, but there's a bit of work that needs to go into that. In the meantime I'll forward your feedback to our team to help us prioritise a solution.\n\nSorry I couldn't give you a more helpful answer but I'll keep you in the loop on any developments in this space.\n",
"comments": [
{
"author": "Alexander Grewe",
"body": "Hey [@Nir Nikolaevsky](/t5/user/viewprofilepage/user-id/4387959) , thank you for the information. I understand that there are some users who absolutely want to be informed about every updatet of a project. To find a solution to this problem: I would suggest that as a project owner, I can set the general settings for notifications (e.g. followers only receive notifications about updates) and then each follower of a project can set their own notifications. For example, by clicking on \"follow the project\", the follower can choose which updates they would like to receive as an email. This flexibility allows each follower to receive only the updates as email that they really need/want.\n"
},
{
"author": "Lisa Gleinzer",
"body": "[@Alexander Grewe](/t5/user/viewprofilepage/user-id/5326427) Can you assist me as to where I can find these configurations:\n\n\"As a project owner, I can set the general settings for notifications (e.g. followers only receive notifications about updates).\n\nSo far, I can only see a way to change Reminders and Digests and am wondering if I'm missing something? My team is finding the notifications a bit too much when responses are being posted.\n\nOr, is it that you mean as the Project Owner you set notifications by who you add to the project as Contributors and Followers.\n\nThank you,\n\nLisa Gleinzer\n"
}
]
},
{
"author": "Sing Chen",
"body": "Hi [@Alexander Grewe](/t5/user/viewprofilepage/user-id/5326427) , this doesn't answer your question but wanted to add my two cents and your question raises an interesting point that I'm keen on following the progress of.\n\nWe gave Atlas a comprehensive pilot in May/June this year (in our PMO) and made the decision not to use Learnings at that point in time - simply because we were building out and about to launch a more comprehensive Lessons Learnt framework and process.\n\nI believe Risks and Decisions became available in Atlas after our pilot and after we had completed training for our project and program managers, and for that reason we made the decision not to make use of Risks and Decisions. We have a toolkit that includes templates for risks and decisions (with built-in notifications/reminders/escalations and other workflows) that are part of our operating model.\n\nWhile the feature-richness of Risks, Learnings, and Decisions in Atlas isn't on a par with what we are currently using, we continue to maintain an open position on this and will review as our usage of Atlas becomes more embedded and our needs evolve.\n\nMy comment on the issue you've cited does sound frustrating. It would be great to see for example notifications distinguished by role. For example, if you're a contributor to a project you get all notifications but if you're a follower, you receive the weekly project updates and the monthly goal updates.\n",
"comments": [
{
"author": "Alexander Grewe",
"body": "Hey [@Sing Chen](/t5/user/viewprofilepage/user-id/5143156) personally, I would love to see more flexibility with notifications.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Disable-email-notifications-for-any-additional-risk-learning/qaq-p/2488455
| null |
{
"author": "Greg Billington",
"title": "Request for an API to post updates to ATLAS for a project",
"body": "We would be interested in an API to post an update (freetext style) for a specific project.\n\ne.g. so could post number of open bugs automatically every week\n"
}
|
[
{
"author": "Nir Nikolaevsky",
"body": "Hi Greg,\n\nAre you interested in posting updates to multiple projects or multiple updates to one project?\n\nAnd to your example, do you mean you want to post an update about ongoing bugs to your project? Sorry if I'm missing something obvious here, keen to understand your use case!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Request-for-an-API-to-post-updates-to-ATLAS-for-a-project/qaq-p/2473513
| null |
{
"author": "Joseph.LoPilato",
"title": "unable to add user to site",
"body": "I've been trying to add a user to site for the past two days, and whenever I do so, I get an error message in a red dialog at the bottom left of the page that says \"Something went wrong. We can't add anyone right now.\" accompanied by a \"Contact Support\" button. Is this a known issue? Is there a workaround or fix?\n\nThanks,\n\nJoe\n"
}
|
[
{
"author": "Nir Nikolaevsky",
"body": "Hi [@Joseph.LoPilato](/t5/user/viewprofilepage/user-id/4912495), there's a bug we're working on right now that's preventing new workspaces from inviting users. I'm checking with our dev to see if your workspace is also impacted.\n\nHas this been resolved or still an ongoing issue for you?\n\nIn the meantime if you still have trouble adding users could you check the share settings with your admin to make sure nothing has changed recently.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/unable-to-add-user-to-site/qaq-p/2478937
| null |
{
"author": "Greg Billington",
"title": "Is it possible to get a notification for an update before Friday (eg Thursday)?",
"body": "I have someone that only works monday to thursday and is responsible for posting ATLAS updates.\n\nAs the reminder email goes out froday morning it is never seen by that person.\n\nHow about a configuration setting to set day of the week for the reminder?\n"
}
|
[
{
"author": "Nir Nikolaevsky",
"body": "Hi [@Greg Billington](/t5/user/viewprofilepage/user-id/5142781), great suggestion!\n\nWe've discussed customising the reminder cadence in the past. It's not on the roadmap at the moment but we are collecting feedback about it to help us prioritises it down the line. I'll add yours as a +1 to our internal board.\n",
"comments": [
{
"author": "Michaella Hoehn-Saric",
"body": "I'd like to add another +1 please, thank you!\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Is-it-possible-to-get-a-notification-for-an-update-before-Friday/qaq-p/2473491
| null |
{
"author": "Arthur Mack",
"title": "When will Atlas get AI?",
"body": "Really like the AI in confluence so was wondering when Atlas may get it?\n"
}
|
[
{
"author": "Sherif Mansour",
"body": "Which AI in Confluence are you referring to? The writing assistant or the Q\\&A?\n\nWas there as specific area in Atlas where you see yourself using it? What would it help with?\n",
"comments": [
{
"author": "Arthur Mack",
"body": "Help with summarizing the update and I see we now have it. Would also be great to add it to the project goal etc\n"
},
{
"author": "Sherif Mansour",
"body": "[@arth](/t5/user/viewprofilepage/user-id/1278289) just reporting that summarising updates in AI should now be in open beta. You can enable it by enabling AI in admin.atlassian.com for Atlas, your org admin is the only person who has permissions to enable AI (as new cloud terms need to be accepted)\n"
}
]
},
{
"author": "Harry Sturgeon",
"body": "**yes i used it in beta have been it's been good for me and I have no issues with it but I have not used it yet for my own business I think I am going to try to make it happen.Google AI is the best one to use ive tried them all .**\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/When-will-Atlas-get-AI/qaq-p/2472964
| null |
{
"author": "Bruno Messali",
"title": "How can I migrate from Questions for Confluence to Atlas Questions ?",
"body": "Hi,\n\nWe have been using Questions for Confluence (Cloud) as an App for a while but we would like to migrate it to Atlas Questions which seems to be much more integrated with JIRA (Cloud) and CONFLUENCE (Cloud), is it possible to do it ?\n"
}
|
[
{
"author": "Anish Deena",
"body": "Hi Bruno, thanks for reaching out. Atlas questions is in its early stages and migrating from Confluence isn't something we support today.\n\nCan you share more on how you use Confluence Questions today? What kind of questions do you primarily capture and curate?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-can-I-migrate-from-Questions-for-Confluence-to-Atlas/qaq-p/2466279
|
[
"confluence",
"confluence-app",
"questions-for-confluence"
] |
{
"author": "Rowan Ziman",
"title": "Unable to add users into teams",
"body": "I am unable to add any users into their respective teams. I can add to them to projects just not into teams.\n\nThe following error gets thrown every time : \"They may not have access to teams in your organization.\"\n"
}
|
[
{
"author": "Ge",
"body": "Hi Rowan,\n\nThanks for reaching out! To be added to a team, the users need to have access to view and modify teams in that organisation. Could you confirm if the users you are trying to add have\n\n* A license to at least one product in the organisation where that product doesn't have \"open signup\" enabled (a product is open if anyone from any domain can join without notifying the admin)\n* And the user has Browse User permissions to that product\n * If the product is Jira, it is a permission you assign that allows them to view users\n\nRegards\n\nGe\n",
"comments": [
{
"author": "Rowan Ziman",
"body": "Thanks for the reply. I am specifically having issues with the Atlas product. The users are in the group atlas-users-xxxx. I dont see any other groups applicable for Atlas barring putting them into an admin role\n\nThe error still persists when trying to add them to atlas teams\n"
},
{
"author": "Ge",
"body": "I see, do you mind reaching out to us through Intercom so I could get one of our engineers to look into it? You can send us a message by clicking on the purple circle at the bottom right cornor of your screen in Atlas. Then click on \"Send us a message\". ![Screenshot 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/278975i722EE96F12FA4F1C/image-size/large?v=v2&px=999 \"Screenshot 1.png\")\n\n![Screenshot 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/278976i1EF48A0C552B38BD/image-size/large?v=v2&px=999 \"Screenshot 2.png\")\n"
},
{
"author": "Eren",
"body": "[@Ge](/t5/user/viewprofilepage/user-id/4731861) I have the same problem.\n\nPeople in my team have a Jira Software User license defined. I have defined \"Browse users and groups\" permission for everyone on the Global Permission page, but I cannot add non-Admins to a team I created.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Unable-to-add-users-into-teams/qaq-p/2465377
| null |
{
"author": "Yiling Baldez",
"title": "Atlas Roadmap view",
"body": "Our team would love a way to visualize our roadmap in a monthly matrix style for easier readability. The current visual is a swimlane Gantt chart with start/due dates as delineators. We'd love a way to see in a single view projects to be delivered by target month.\n\nIs this a feature you all can consider?\n\nThanks!\n"
}
|
[
{
"author": "Mark",
"body": "Hi Yiling,\n\nThanks for the feedback - that makes total sense. We get quite a few pieces of feedback about developing our timeline into a fuller roadmap view, so we will likely focus on this at some point in the future. Building this view out is not in our immediate roadmap however.\n\nThanks,\n\nMark\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Atlas-Roadmap-view/qaq-p/2456797
| null |
{
"author": "James Bell",
"title": "Automatic email updates for Goals (OKR's)",
"body": "Is there a way where I can configure email updates to be more frequent than monthly for goals? \n\nAdditionally, is there a way to configure email updates for topics? Eg OKR-q3-23\n"
}
|
[
{
"author": "Mark",
"body": "Hi James,\n\nThanks for the feedback! We get a lot of requests to make the update cadence more flexible than it is today, so we will add that capability at some point in the future though it is not in our immediate roadmap.\n\nAnd there isn't a way to configure email updates for topics today but that's a great suggestion! We should definitely allow you to get digests on things likes topics or teams as well as an overall digest. I'll work with the team to prioritise this in the backlog as well.\n\nThanks,\n\nMark\n",
"comments": [
{
"author": "James Bell",
"body": "Thanks for coming back to me Mark. \n\nWould definitely help us adopt the tool and ultimately migrate our OKR status update process to be more async\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Automatic-email-updates-for-Goals-OKR-s/qaq-p/2454861
| null |
{
"author": "nathan_hanchey",
"title": "Atlas won't link with Jira Work Management Epic",
"body": "I've got a Jira Work Management project and also spun up an Atlas environment to test. I created an Epic within the JWM project and tried to link it to a Goal in Atlas and also sync the status to a project in Atlas. Either way, when I try to link the Epic (or any Epic) to anything in Atlas, I get the error below:\n\n![atlaserror.png](/t5/image/serverpage/image-id/275756i3AF742A9BBA763A5/image-size/large?v=v2&px=999 \"atlaserror.png\")\n\nIf it's a permission issue, I'm not sure where it could be stemming from as I am an admin for both products and the site they are in. I've also attempted this after refreshing, waiting days, etc. Any insight would be greatly appreciated!\n"
}
|
[
{
"author": "Mark",
"body": "Hello,\n\nThanks for reaching out and sorry that you're experiencing this problem. Atlas should work with JWM epics, and if you're an admin it's not immediately clear why you should be getting a permissioning error.\n\nI can have the developers check the logs to see if that helps us to diagnose the problem. To that end - what's your Atlassian account ID? It will be the string of numbers and letters at the end of your profile's URL when in Atlas or JWM. Please do send it to us via the \"Give feedback\" button in the Atlas top navigation, to help keep your AAID private.\n\nThanks,\n\nMark\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Atlas-questions/Atlas-won-t-link-with-Jira-Work-Management-Epic/qaq-p/2452766
| null |
{
"author": "Monty Bhatia",
"title": "How to report on all projects (or epics) associated to a Goal",
"body": "Hi there, hope you are doing great.\n\nIs there a way to run a report that tells me for any given goal all the projects/epics associated to it in JIRA?\n\nIdeally via jql so I can run dashboards accordingly, however even within Atlas itself wondering if there is a way to show this.\n\nApologies if this is already discussed but I couldnt find info from searching; possibly not asking the right question.\n\nThanks!\n"
}
|
[
{
"author": "Kristy Donaldson",
"body": "Hi [@Monty Bhatia](/t5/user/viewprofilepage/user-id/1207337) \n\n<br />\n\nWe don't yet have a solution that will help see this in Jira. We are, however, exploring different surfaces in which your problem might be solved more easily. I will make sure I capture your request around JQL, as this sounds really useful. \n\nCurrently from Atlas, you're able to see all the projects directly related to a goal under the 'About' tab. Soon, we will give you visibility of the objects that are linked to a goal i.e. Atlas project, Atlas sub-goals with contributing projects, and Jira issues. \n\nWe can loop back here once it's been shipped and hopefully, this will help your use case.\n",
"comments": [
{
"author": "Carlos Garcia Navarro",
"body": "Thanks for the response. Just a small comment: I think the projects are listed under the 'projects' tab, not the 'about' tab. It would be great if it could be customizable to be able to see the list of projects on the right panel, but it's not a big deal. It works! :-)\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-to-report-on-all-projects-or-epics-associated-to-a-Goal/qaq-p/2447822
| null |
{
"author": "matan.grady",
"title": "How to prompt project owner to update weekly",
"body": "In one of the webinars, someone said that project managers are prompted to share a weekly update.\n\nGiven our constant overload, I expect project and goal owners to get a notification prompting them to add their updates - preferably before the weekly digest is sent.\n\nThe flow today is that I'm getting the digest, and it then remind me to add the update\n"
}
|
[
{
"author": "Sing Chen",
"body": "Hi [@matan.grady](/t5/user/viewprofilepage/user-id/5153786)\n\nReminders are sent to users listed as Atlas project owners every Friday morning (local time):\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/274695iFFF2A51AFF7FDCC2/image-size/large?v=v2&px=999 \"image.png\")\n\nHere is the help article that I took the table from. It has more details about locale/timezone of users in relation to reminders and the weekly digest: \n[How do project and goal reminders work? \\| Atlas Help Center (intercom.help)](https://intercom.help/atlas-by-atlassian/en/articles/5203867-how-do-project-and-goal-reminders-work)\n\nHope that helps!\n\nThanks,\n\nSing\n",
"comments": [
{
"author": "matan.grady",
"body": "From what I can tell and experience, I get reminders only for projects that has active followers.\n\nWhen a project doesnt have any, I don't get reminder.\n\nAnd for me that's bad since I'm trying to get other people onboard with the tool so I need to make sure everything is in tact before they will actually use it and follow it\n"
},
{
"author": "Sing Chen",
"body": "Assuming you are not working alone (i.e. have team members/colleagues), you can add them as followers. You just can't remove them as followers; they need to remove themselves.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/274808i3C8C67B7B7A8F85B/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Greg Billington",
"body": "It would be great to also be able to designate if contributors also should add an update (we have updates from 3 people in the team) so would like prompts to be sent to them all friday morning\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/How-to-prompt-project-owner-to-update-weekly/qaq-p/2446812
| null |
{
"author": "Omer Meshar",
"title": "Is there a way to copy a link to an Atlas goal from one issue to another?",
"body": "We have JPD and Atlas integration, where a JPD idea has a link to an Atlas goal.\n\n1) I would like to see the ideas linked to an Atlas goal on the goal - is that possible?\n\n2) Once we create a delivery ticket to the idea (e.g. an epic) we would like to copy the linked Atlas goal from the idea to the epic - is that possible? I wasn't able to find a way to do that in automation, as I couldn't find to which field should I copy the goal to.\n"
}
|
[
{
"author": "Mark",
"body": "Hi Omer,\n\nApologies for the late response. We presently only support displaying the linked Jira Software Epics on an Atlas Goal, though intend to add the ability to view linked ideas soon. We also don't yet hook into automation, so I'm afraid you'd have to do that manually. It makes total sense though, and we've talked about ways to allow related issues to inherit goal links, so hopefully we can add that soon.\n\nThanks,\n\nMark\n",
"comments": [
{
"author": "Omer Meshar",
"body": "Thanks [@Mark](/t5/user/viewprofilepage/user-id/1193257) for your candid answer.\n\nLooking forward to see this develop. As of now, not having the ability to see which ideas contribute to the goal and not being able to copy from the idea to the delivery issue (epic) really reduces the usability of this JPD/Atlas integration on our end.\n"
}
]
}
] |
https://community.atlassian.com/t5/Atlas-questions/Is-there-a-way-to-copy-a-link-to-an-Atlas-goal-from-one-issue-to/qaq-p/2446057
| null |
{
"author": "Andrea Caldarini",
"title": "Estrarre ticket senza epica associata",
"body": "ciao, sto cercando di fare una estrazione dalla sezione ticket con tutti i ticket di un certo tipo che non sono associati ad una epica:\n\nproject = \"XXX\"\n\nAND type = Evolutiva\n\nAND status IN (Chiarimento, \"COLLAUDO CLIENTE\", \"COLLAUDO NEGATIVO\", \"da rilasciare collaudo\", \"Da rilasciare parallelo\", \"DA TESTARE\", \"in progress\", \"To Do\", SUSPENDED)\n\nAND issueParent=0\n\nORDER BY created DESC\n\nDove 'issueParent=0' ? una condizione che mi serve per segnalare che voglio solo i ticket non associati ad una epica. Questa linea di codice da errore perch? non mi trova il campo issueParent, avete consigli?\n\nho provato anche con\n\nAND issueParent IS EMPTY\n\nAND parentEpic IS EMPTY\n\nAND EpicName IS EMPTY\n\nAND EpicLink IS EMPTY\n"
}
|
[
{
"author": "Jens Schumacher - Released_so",
"body": "Stai effettuando una query su progetti gestiti dal team o dall'azienda? Se ? un progetto gestito dal team, il campo che desideri controllare si chiama \"parent\".\n\nConsulta il seguente articolo per maggiori dettagli: <https://community.atlassian.com/t5/Jira-articles/Introducing-the-new-Parent-field-in-company-managed-projects/ba-p/2377758> \n\n<br />\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Estrarre-ticket-senza-epica-associata/qaq-p/2744900
| null |
{
"author": "Jared Hess",
"title": "Automation for Summing up Story Points of Linked Issues",
"body": "Hello!\n\nI am fairly new to using the Automation function with Jira. I am wanting to take \"Ideas\" from my Discovery Board and sum up all the total Story Points of the Linked Issues from the various teams involved in each \"Idea\".\n\nI am struggling to get this to work as I want this to update the Story Points of my Idea when the Task is linked back to my Idea with story points already assigned.\n\nAny help would be greatly appreciated!\n\nThank you!\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi, you should be able to sum up story points by configuring the delivery progress based on that:\n\n![Screenshot 2024-07-04 at 16.55.25.png](https://community.atlassian.com/t5/image/serverpage/image-id/333531iF78152C600B60B40/image-size/large?v=v2&px=999 \"Screenshot 2024-07-04 at 16.55.25.png\")\n\n![Screenshot 2024-07-04 at 16.56.16.png](https://community.atlassian.com/t5/image/serverpage/image-id/333532iB9C6CA8922A0BAFF/image-size/large?v=v2&px=999 \"Screenshot 2024-07-04 at 16.56.16.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Automation-for-Summing-up-Story-Points-of-Linked-Issues/qaq-p/2743880
|
[
"cloud",
"jira",
"jira-cloud"
] |
{
"author": "Rebecca Graf",
"title": "Transition is shown twice in status field",
"body": "Hey community,\n\nI am facing a weird behavior in my status field dropdown. The next status in the workflow is always shown twice in the selection:\n\n![Bildschirmfoto 2024-07-03 um 14.18.40.png](https://community.atlassian.com/t5/image/serverpage/image-id/333268iA7E4002A1CC945C7/image-size/large?v=v2&px=999 \"Bildschirmfoto 2024-07-03 um 14.18.40.png\")\n\nMy initial assumption was, that the configuration of transitions is incorrect and I have to remove one \"direction\". But when I do so the transition is no longer available at all.\n\nAny idea on how I have to adjust the workflow to remove the duplicate? Happens in any status.\n\n![Bildschirmfoto 2024-07-03 um 14.26.00.png](https://community.atlassian.com/t5/image/serverpage/image-id/333269i70E96FBDACB83076/image-size/large?v=v2&px=999 \"Bildschirmfoto 2024-07-03 um 14.26.00.png\")\n"
}
|
[
{
"author": "Jovin",
"body": "Hey [@Rebecca Graf](/t5/user/viewprofilepage/user-id/3020706) ,\n\nWorkflows can be esoteric at times with all the properties, conditions etc!\n\nSo this is because you're issue is currently in the 05 status (based on all other transitions I can see), so it has 2 available transitions to 06:\n\n* First - the \"Any\" transition\n* Second - the direct transition from 05 to 06\n\nTo resolve this you have 2 simple options, and 1 more complex options:\n\n1. Simple Options\n 1. Remove the Any transition from all statuses and you will now have a linear, strict status flow that allows only unidirectional flow (unless you add a transition going backwards between each status)\n 2. Remove the direct status transitions from each status (meaning you're left only with the Any transition on all)\n2. Complex Option\n 1. Use Conditions to prohibit the Any transitions from being visible (based on current state, or user groups etc.)\n\nLet me know if this helped!\n",
"comments": [
{
"author": "Rebecca Graf",
"body": "Hey [@Jovin](/t5/user/viewprofilepage/user-id/5104734) ,\n\nthank you so much, thanks to your help it was surprisingly easy to solve.\n\nI decided to go for the second simple option. The transitions were anyways only implemented because we were facing issues with the sorting of states in the beginning (which was solved in the meantime).\n"
},
{
"author": "Jovin",
"body": "Love it! When I first started administering Jira some of my workflows looked like a bowl of spaghetti; diving through all the myriad options has allowed me to refine them and make them actually readable ?\n\nIf you wouldn't mind accepting the answer that would help loads!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Transition-is-shown-twice-in-status-field/qaq-p/2743433
|
[
"status",
"transition",
"workflow"
] |
{
"author": "Clare Westwood",
"title": "Where is the Goals field in Jira Product Discovery",
"body": "Hi there. I am an admin for a JPD project and i do not be able to see the 'Goals' field available? I can see some users do have it, as they mention it in the community channel.\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi [@Clare Westwood](/t5/user/viewprofilepage/user-id/5535257) , the Goals field is a bit special. Here's how to configure and use it:\n\n<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Goals-and-projects-integration-ex-Atlas-ready-for-early-testers/ba-p/2195274>\n",
"comments": null
},
{
"author": "Jovin",
"body": "Hey [@Clare Westwood](/t5/user/viewprofilepage/user-id/5535257)\n\nWelcome to JPD! It's an awesome and incredibly flexible tool.\n\nAll of the fields in JPD are completely customisable and additionally, live in a single project only unless you configure it as a Global Field.\n\nYou can find how to manage these by going to Project Settings \\> Custom Fields and then Global Fields appears as a button at the top there.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Where-is-the-Goals-field-in-Jira-Product-Discovery/qaq-p/2743413
|
[
"cloud",
"jira",
"jira-cloud"
] |
{
"author": "Arunkumar Ponnuraju",
"title": "Timeline View not matching the Project Start and End.",
"body": "Timeline View not matching the Project Start and End...\n\nGreen bar is expected view...\n\n![2426.5_JiraProductDiscovery_TimelineNotMatching.png](/t5/image/serverpage/image-id/332948i12F31661787FF077/image-size/large?v=v2&px=999 \"2426.5_JiraProductDiscovery_TimelineNotMatching.png\")\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Arunkumar Ponnuraju](/t5/user/viewprofilepage/user-id/5518447) ,\n\nI am able to replicate the visibility / UI-UX experience you shared, and believe it's simply a JPD limitation with the timeline view at the moment.\n\nSince the \"scale\" of the view is set to quarterly, the idea is placed in the general quarter (July-Sept) as a whole at both start and end of the quarter - instead of being placed on the actual date(s) based on the JPD date-fields.\n\nIt also happens when the \"scale\" is set to monthly:\n\n![tl1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/333015i34D612819A64F865/image-size/large?v=v2&px=999 \"tl1.jpeg\")\n\nI believe engineering is working on enhancing the timeline's visibility, but no firm ETA on when this will be available. I will relay the information to our teams internally. Feel free to also share this with them under the *Give feedback* tab.\n\nThis will create an internal ticket with the engineering and product teams which they are reviewing regularly to improve JPD.\n",
"comments": null
},
{
"author": "Tanguy Crusson",
"body": "hi [@Arunkumar Ponnuraju](/t5/user/viewprofilepage/user-id/5518447) , we've turned on the new experience for you that supports finer granularity. If you refresh your screen it should now support monthly granularity. Does it work?\n",
"comments": [
{
"author": "Arunkumar Ponnuraju",
"body": "hi [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) thank you.\n\nBut seems not working, still same as originally reported.\n\nCan you confirm the new experience Is applied to <https://akpppds.atlassian.net/>?\n"
},
{
"author": "Tanguy Crusson",
"body": "is the timeline still looking exactly like the screenshot you shared ?\n"
},
{
"author": "Arunkumar Ponnuraju",
"body": "Now i see that its applied. And seems better than earlier. Thank you again!\n\nThough understnad that at big picture its not critical. But when we show this view to our higher ups, they get sort of confused u said the project will start on 15th, but here its at the begining of the month, and we waste time explaining the same... 15days is lot in that sense. \n\nIn that sense still would prefer that timeline reflects the actual date selected.\n\nIf you could consider to add to it will be great.\n\nFor the moment i will try manage with it. When u have any updates please let me know.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Timeline-View-not-matching-the-Project-Start-and-End/qaq-p/2741824
| null |
{
"author": "Kevin Persson",
"title": "CSS/Styling messed up in Jira Product Discovery",
"body": "Anyone else having problem with the styling/CSS in Jira Product Discovery? Looks awful right now on my end. Jira seems unaffected.\n"
}
|
[
{
"author": "Vlad Zinculescu",
"body": "[@Kevin Persson](/t5/user/viewprofilepage/user-id/5105858) are you still experiencing the issue? and if yes, can you send a screenshot please?\n",
"comments": [
{
"author": "Kevin Persson",
"body": "Yes.\n\n![1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333125i4D1E0041A7812EB4/image-size/large?v=v2&px=999 \"1.jpg\")![2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333126iDB7636DCFB8408DE/image-size/large?v=v2&px=999 \"2.jpg\")\n"
},
{
"author": "Vlad Zinculescu",
"body": "Hi Kevin, \n\nUnfortunately I'm not getting that error on my end. Would you mind jumping on a call with me today/tomorrow so we can investigate it together? <https://calendar.app.google/8gkN42FE6TRACdseA> \n\nI suspect it's something on your end that's causing it.\n"
},
{
"author": "Kevin Persson",
"body": "Hi Vlad. It appears to be an issue in latest Chrome Dev I just realized (see console output). Version 128.0.6559.0 (Official Build) dev (x86_64) \n\nStable/Public version works just fine. Thank you!\n\nBest,\n\nKevin\n\n![3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/333400i4FC682E1F821EF63/image-size/large?v=v2&px=999 \"3.jpg\")\n"
},
{
"author": "Vlad Zinculescu",
"body": "That time when your user knows about dev tools ? Happy things are sorted\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/CSS-Styling-messed-up-in-Jira-Product-Discovery/qaq-p/2741288
| null |
{
"author": "duncan_crowell",
"title": "What level of work do you manage in JPD?",
"body": "Hey Team,\n\nI am keen to get some views on what level of work you put into JPD versus what you might put directly into Jira?\n\nFor example, Do you just use JPD for larger feature ideas that might need a level of discovery around them, or, do you put everything you do through JPD including small enhancements like Updating a button, a bug on a recent release etc?\n\nThere are pros and cons to both side and every option in between, put in too little and you lose the ability to communicate your whole plan to stakeholders, put in too much and it could become an overhead that the team quickly circumvent.\n\nJPD has the power to capture everything and link those ideas to any issue type in Jira but I wonder how far is too far when it comes to using JPD as your pre-jira capture everything playground?\n\nReally keen to hear thoughts.\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@duncan_crowell](/t5/user/viewprofilepage/user-id/5409190) ,\n\nWe see most customers putting all ideas into their JPD - which can be larger features, small enhancements, a bug that needs improvement, etc.\n\nWe also see some customers only leveraging JPD for maybe the larger features - but it's all personal preference and case-by-case!\n\nYou can certainly better differentiate your ideas through [custom fields](https://support.atlassian.com/jira-product-discovery/docs/create-and-manage-custom-fields/) though, and assign whatever values to each idea depending on if it's a larger features, small enhancements, a bug that needs improvement, etc.\n\nThen use [filters, advance sorting and autosave](https://support.atlassian.com/jira-product-discovery/docs/use-filters-sorting-and-autosave/) within your projects' views (that use the custom fields) for better visibility and organization.\n\nAs you mentioned, there can be pros and cons to both sides, and it would realistically come down to what you prefer.\n",
"comments": [
{
"author": "duncan_crowell",
"body": "Thanks Nick. YEs loving the flexibility JPD provides :) and thanks for sharing that link the video on advanced sorting was useful, some features I had not yet come across there!\n\nHoping to get some views from others on how they have approached this, I am leaning more towards the capture everything but would be keen to hear how people have approached this adoption as naturally the immediate response is (for example) \"its more effort to raise it here, push it to Jira than it is to fix the bug\"\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/What-level-of-work-do-you-manage-in-JPD/qaq-p/2740877
| null |
{
"author": "hrithu_olickel",
"title": "When I link a product discovery board to Confluence, the dates update as formulas.",
"body": "I am trying to link a product discovery board to Confluence to view the issues under a filter. I want to show start and delivery date columns, however the values show up as formulas. How can I get it to appear correctly?\n\n![Screenshot 2024-07-01 at 18.27.58.png](https://community.atlassian.com/t5/image/serverpage/image-id/332748iCE5FCF986BB76F4B/image-size/large?v=v2&px=999 \"Screenshot 2024-07-01 at 18.27.58.png\")\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@hrithu_olickel](/t5/user/viewprofilepage/user-id/5533201) ,\n\nI can't seem to replicate the same issue you are facing. JPD date-fields follow a range-formatting, which is how your dates are currently being displayed.\n\nBut after copying / pasting a view's link into Confluence, it displays the dates as shown within the view:\n\n![confluence1.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/332781i7BD6D6755377185B/image-size/large?v=v2&px=999 \"confluence1.jpeg\")\n\nAre you date fields [custom](https://support.atlassian.com/jira-product-discovery/docs/create-and-manage-custom-fields/) to the project specifically? Or are they [global fields](https://support.atlassian.com/jira-product-discovery/docs/create-and-manage-global-fields/)?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/When-I-link-a-product-discovery-board-to-Confluence-the-dates/qaq-p/2740867
| null |
{
"author": "Manvendra Singh",
"title": "Auto updating Epic fields from the Idea fields in JPD",
"body": "I need help automating the process of updating the fields of an Epic issue when a \"Delivery Ticket\" is created from an Idea in JPD. \nSpecifically, I want the fields of the Idea to be automatically updated in the corresponding fields of the Epic. \n\n*For example, if Idea 1 has the fields* \n*\"Feature Type\" as \"Growth\" and* \n*\"Market\" as \"UAE\"* \n\nI want these values to be automatically updated in the \"Feature Type\" and \"Market\" fields of the Epic. \n\nThis will save me from having to manually update the fields in both the JPD Idea and the software Epic.\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Manvendra Singh](/t5/user/viewprofilepage/user-id/5440287) ,\n\nThis recent Community Article should help with this!\n\n[Mapping JPD idea fields ? Jira delivery fields using automations](https://community.atlassian.com/t5/Jira-Product-Discovery-articles/Mapping-JPD-idea-fields-Jira-delivery-fields-using-automations/ba-p/2728929)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Auto-updating-Epic-fields-from-the-Idea-fields-in-JPD/qaq-p/2740511
|
[
"automation",
"epic",
"fields",
"rule"
] |
{
"author": "Steffanie Schneider",
"title": "Issues with Data Collection Using Jira Discovery Tool",
"body": "Hi Atlassian Community,\n\nI have recently started using the Discovery tool in Jira for network and device scanning. However, I am encountering some issues and would appreciate some guidance.\n\nWhen I scan from one device, I only receive data for that particular device. Is this the expected behavior of the Discovery tool? My understanding was that it should collect data from all devices on the network.\n\nDo I need to install the Discovery tool on every individual device and perform scans from each one to gather comprehensive data? Or is there a configuration setting I might be missing that allows a single scan to capture data from multiple devices on the network?\n\nAny insights or recommendations on how to correctly set up and use the Discovery tool would be greatly appreciated.\n\nThanks in advance!\n\nBest regards, \nSteffy\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi, I think you're asking about the Discovery feature in Jira Service Management - it's best to ask in this group: <https://community.atlassian.com/t5/Jira-Service-Management/ct-p/jira-service-desk>\n",
"comments": [
{
"author": "Steffanie Schneider",
"body": "Thank you for letting me know.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Issues-with-Data-Collection-Using-Jira-Discovery-Tool/qaq-p/2739020
|
[
"asset-management",
"assets",
"assets-discovery",
"cloud",
"discovery",
"jira-asset",
"jira-service-management",
"jira-service-management-cloud"
] |
{
"author": "Natalie Zai",
"title": "Project Settings in Product Discovery no longer displayed",
"body": "Hi,\n\nI previously had an option to look at the Project Settings and also be able to create new fields.\n\nProject Settings is no longer displayed in the menu on the left hand side and I cannot create any new fields.\n\nCan anyone help with getting these functions back?\n\nThanks\n"
}
|
[
{
"author": "Jens Schumacher - Released_so",
"body": "The first thing to check is whether it's a permission issue and you are no longer an admin for the project.\n",
"comments": [
{
"author": "Natalie Zai",
"body": "Hi Jens,\n\nI am setup as a User (creator), User access admin and contributor.\n\nI don't need to be an Org admin in order to see the Project Settings do I.\n\nThanks\n\nNatalie\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Project-Settings-in-Product-Discovery-no-longer-displayed/qaq-p/2738861
|
[
"cloud",
"jira",
"jira-cloud"
] |
{
"author": "Brent Ritchie",
"title": "Any update on support for OST (opportunity solution trees)",
"body": "Happy to hear that this is in discovery, but just wondering where it is now? Many product teams are working (or trying to work) in this framework, but JPD kind of lacks that visual spacial format that makes OST's work so well. \n\nProducts like Vistaly exist (which works exactly like this) but having something native in atlassian would be preferable. Any sort of update would be awesome, thanks!\n\nEdit: just noticed one of Atlassian's growth teams even uses CDH, and OSTs, but not sure where they're doing this and how they're linking this back to JPD and then the delivery work:\n\n<https://community.atlassian.com/t5/Jira-Product-Discovery-articles/5-Continuous-Discovery-Best-Practices-from-the-Atlassian-Growth/ba-p/2692056>\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi [@Brent Ritchie](/t5/user/viewprofilepage/user-id/5531122) , we are currently designing a solution for this. Stay tuned.\n",
"comments": [
{
"author": "Brent Ritchie",
"body": "Thanks Tanguy!\n"
}
]
},
{
"author": "Max Herberger",
"body": "Teresa Torres ist doing some free product discovery for you guys here :D <https://youtu.be/wJHM3ybdYEs?si=JyTHoJNz-UnC4z3->\n",
"comments": null
},
{
"author": "Matti Desmet",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) such a system could be powerful: <https://clickup.com/features/mind-maps>\n",
"comments": null
},
{
"author": "Max Herberger",
"body": "Please hurry D:\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Any-update-on-support-for-OST-opportunity-solution-trees/qaq-p/2738762
|
[
"child",
"hierarchy",
"ost",
"parent",
"visual"
] |
{
"author": "Tzeni Zoupani",
"title": "How to create a graph which express how long it takes to open each ticket",
"body": "Hello all,\n\nI'm need to create a graph which will show me how long it took us to open a ticket and an another one that shows me how long a ticket was in the '' open'' status.\n\nIs something that can be done or I'm asking for too much?\n\nThank you all for your help\n\nBest,\n\nTzeni\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi there, I think you should be able to do this in a [Jira dashboard](https://support.atlassian.com/jira-work-management/docs/what-is-a-jira-dashboard/)\n\nthere are different widgets you can use and I believe what you're asking for should be in there\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-to-create-a-graph-which-express-how-long-it-takes-to-open/qaq-p/2738110
| null |
{
"author": "Angie Adams",
"title": "Delivery Tab not displaying number of delivery tickets",
"body": "I'm seeing inconsistency in on whether delivery ticket shows the (number) of linked delivery tickets. For some, the idea isn't showing the number of delivery tickets that are linked - it's not showing the link at all. However, it is showing the link on the actual delivery ticket. I don't see any differences between the 2 other than the content within the fields.\n\nHas anyone else seen this type of issue? If so, how did you resolve it?\n\nNew Idea \\& delivery ticket\n\n![JPD 20240626.png](https://community.atlassian.com/t5/image/serverpage/image-id/331972iFF8FDAF577F9ED9C/image-size/large?v=v2&px=999 \"JPD 20240626.png\")\n\nOlder idea \\& delivery ticket\n\n![JPD 2 - 240626.png](https://community.atlassian.com/t5/image/serverpage/image-id/331973iE8380E9A42B4E138/image-size/large?v=v2&px=999 \"JPD 2 - 240626.png\")\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Are you using story points to calculate progress? If so, that's the number that will show here (not the number of tickets). And if there are no estimations, it will show nothing.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Delivery-Tab-not-displaying-number-of-delivery-tickets/qaq-p/2737501
| null |
{
"author": "David Nadri",
"title": "How to capture & manage improvement ideas in JPD",
"body": "Hello JPD community,\n\nI would love to understand how others capture, track, and manage ***improvement ideas*** for existing features of your product in Jira Product Discovery (JPD).\n\nFor example, let's say I have a shopping app and there's a bunch of good ideas for improvements to the cart, shared by our customers or internal stakeholders over time.\n\n**Challenges:**\n\n* Eventually, we'll want to look at this backlog of improvement ideas and select one to work on, create a separate idea for that improvement, and link a delivery epic to it.\n* We want to have one place in JPD to find all the ideas/improvement ideas related to a specific area (Cart) to see the whole picture and decide which ones to tackle.\n* This setup also helps CSMs \\& other stakeholders check if an idea is already in our backlog for a specific feature.\n\n**Current approaches**:\n\n1. **One improvement idea**: Create one \"Cart improvements\" idea in JPD and add the individual improvement ideas to its description as we hear about them in the comments or insights (or elsewhere). However, there's no way to have one parent idea and the improvement ideas as sub-ideas - so they'll live in the description (i.e. as bullets?).\n2. **Separate improvement ideas**: For each new cart improvement idea, create a separate idea in JPD, and tag them with a \"Cart\" component or product area field so that they can be grouped together.\n\n**Question**:\n\nWhat are the best ways to track and manage these cart improvement ideas in JPD? Would love to hear about other methods or best practices that have worked well for your teams.\n"
}
|
[
{
"author": "David Nadri",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) - I think I remember seeing a JPD video where you showed another approach for capturing \\& organizing 'improvement' ideas in JPD. Could you please share this, and any other input you have?\n",
"comments": null
},
{
"author": "Jens Schumacher - Released_so",
"body": "#2 is most certainly the preferred way of organizing ideas. \n\nSeparate ideas allow you to\n\n* More easily discover what ideas have been raised already.\n* Gather insights related to each individual idea.\n* Use the prioritization tools in JPD to prioritize the ideas.\n* Link the idea to a delivery ticket when the time comes to implement it.\n",
"comments": [
{
"author": "David Nadri",
"body": "[@Jens Schumacher - Released_so](/t5/user/viewprofilepage/user-id/3653468) - thanks for your input. That makes sense.\n\nBut how do you recommend grouping/connecting 'improvement' ideas to an existing feature so they're in one place? I suggested using tags to group them by that tag in a view to see all the ideas/improvement ideas related to the tag. Curious if there are others.\n"
},
{
"author": "Jens Schumacher - Released_so",
"body": "[@David Nadri](/t5/user/viewprofilepage/user-id/3918237)\n\nIf the existing feature has an existing Epic or Idea, you could link each improvement idea to that ticket. If it doesn't exist, you could create it. \n\nTagging could work as well, but it might get a little out of hand over time. Linking issues is a cleaner approach until proper hierarchies exist in JPD.\n"
}
]
},
{
"author": "Nicolas Grossi",
"body": "[@David Nadri](/t5/user/viewprofilepage/user-id/3918237) You might take a look at this link: <https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Difference-between-JSM-amp-JPD/qaq-p/2626253>\n\nHTH\n\nNicolas\n",
"comments": [
{
"author": "David Nadri",
"body": "[@Nicolas Grossi](/t5/user/viewprofilepage/user-id/676185) - thanks! This would be useful if we use JSM.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/How-to-capture-amp-manage-improvement-ideas-in-JPD/qaq-p/2738675
|
[
"improvement"
] |
{
"author": "Mitesh Gala",
"title": "JPD as a Product Strategy tool",
"body": "I'm trying to use JPD to \n\\* help senior leadership discuss product opportunities and strategies\n\n\\* run market-based experiments that would help determine if the idea is worth pursuing.\n\nFor this reason, I want to know how to be able to nest several experiments/ideas with a large, big picture product idea.\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi [@Mitesh Gala](/t5/user/viewprofilepage/user-id/5529021) today you can kind of do it with these options:\n\n**Option 1:**\n\n[Demo: grouping solutions by opportunities](https://www.loom.com/share/c5acafb1584740c98f6871667bac6df8). And here's a [recording of how to reproduce this configuration](https://www.loom.com/share/c74c8cc8e5be4daaa4498bb8d3397bcd)\n\n**Option 2:**\n\n[Demo: a roadmap with 2 levels](https://www.loom.com/share/292d59cf5f794e65a1f43ee12df79f6a)\n\nWe are currently exploring a way to let you create hierarchies in JPD projects\n",
"comments": [
{
"author": "Mitesh Gala",
"body": "Thanks [@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) . It seems similar to \"tagging\" ideas. I still feel that this is a limiting option. Is it possible to make custom fields if necessary?\n"
},
{
"author": "Mitesh Gala",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)I saw the process for creating new fields. Thanks a lot. I think I might be able to work with this for now. Will message back if I run into more challenges.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/JPD-as-a-Product-Strategy-tool/qaq-p/2736317
|
[
"nesting",
"strategy"
] |
{
"author": "lila",
"title": "Project target field to be used for column board view",
"body": "Im trying to create a board with the column sets with the field \"project target\" however this doesnt seem feasible? Seems like a basic filed to use as column, and the most logical to create a roadmap? \nThank you in advance for any tips/ work around\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "Hi there, you can't do that yet (it doesn't look like it but it's actually pretty complex to do! every time I open that topic again we get lost in corner cases)\n\nI would suggest either using a quarterly timeline view or creating a select field that you can use with a board for the columns.\n",
"comments": null
},
{
"author": "Jens Schumacher - Released_so",
"body": "The challenge with using the project target field as columns is the potential infinite number of options and therefore columns. \n\nI assume that the JPD team has limited column fields to fields that generally have a smaller number of options. \n\nAs for a workaround, I've seen teams create a custom field for target quarters and use that instead.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Project-target-field-to-be-used-for-column-board-view/qaq-p/2735796
| null |
{
"author": "Maria Pfister",
"title": "Changing Creators in free JPD version",
"body": "Hi community!\n\nWe are using free JPD version for AI project in our company. Recently, as there were changes within my team, I wanted to change users defined as Creators (I have 3 free licences). This change doesn't work, several of us tried to play with groups \\& roles in all possible ways over past 3 weeks.\n\nFor previous employees, it was enough to add them to JPD as User (creator) and to jira-product-discovery-users group.\n\nDo you have any idea why it does not work anymore? Our best guess is that we can change those free users once per month?\n\nThanks!\n"
}
|
[
{
"author": "Hermance NDounga",
"body": "Hello,\n\nYou can definitely change who are creators, and more than once a month.\n\nI believe if you just add people to this group, maybe it is too many people in it, so eventually, go directly in the user group and add/remove people from there.\n\nIf it still doesn't work, please go in a JPD project, click \"give feedback\" in the left sidebar and raise this issue to our support team, they will be able to help.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": [
{
"author": "Maria Pfister",
"body": "Thanks [@Hermance NDounga](/t5/user/viewprofilepage/user-id/430755) for your quick answer!\n\nI checked and there are exactly the right people (and 3 of them) in the creator (users) group. I just submitted my issue via feedback, thanks!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Changing-Creators-in-free-JPD-version/qaq-p/2731222
| null |
{
"author": "Eseohe Asuelimen",
"title": "I no longer have access to all my projects on Jira please help",
"body": "![Screenshot (410).png](https://community.atlassian.com/t5/image/serverpage/image-id/330560i2AFC31B8BE22726D/image-size/large?v=v2&px=999 \"Screenshot (410).png\")\n\nDear Team,\n\nI urgently need assistance with retrieving all my projects on Jira. My plan was automatically upgraded to the standard plan. When I couldn't pay and it expired, all my projects and most functionalities in my Jira account disappeared.\n\nI would like to continue using the free version for now until I can subscribe to a plan. I don't mind deleting some users if necessary. My primary goal is to recover my projects.\n\nThe attached photo indicates that I should contact my administrator, but I am the administrator and currently have no access.\n\nPlease help.\n\nThank you.\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Eseohe Asuelimen](/t5/user/viewprofilepage/user-id/5524161) ,\n\nI would suggest reaching out to Atlassian / JPD support here: <https://support.atlassian.com/contact/>\n\nWe should be able to assist with reactivating your plan or getting this resolved.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/I-no-longer-have-access-to-all-my-projects-on-Jira-please-help/qaq-p/2730849
|
[
"atlassian-support",
"company-managed-projects",
"help",
"projects",
"retrieve"
] |
{
"author": "Eseohe Asuelimen",
"title": "I no longer have access to all my projects on Jira please help",
"body": "![Screenshot (410).png](https://community.atlassian.com/t5/image/serverpage/image-id/330560i2AFC31B8BE22726D/image-size/large?v=v2&px=999 \"Screenshot (410).png\")\n\nDear Team,\n\nI urgently need assistance with retrieving all my projects on Jira. My plan was automatically upgraded to the standard plan. When I couldn't pay and it expired, all my projects and most functionalities in my Jira account disappeared.\n\nI would like to continue using the free version for now until I can subscribe to a plan. I don't mind deleting some users if necessary. My primary goal is to recover my projects.\n\nThe attached photo indicates that I should contact my administrator, but I am the administrator and currently have no access.\n\nPlease help.\n\nThank you.\n"
}
|
[
{
"author": "Sagar",
"body": "Hi [@Eseohe Asuelimen](/t5/user/viewprofilepage/user-id/5524161) It's better you reach out to the Atlassian support on <https://support.atlassian.com> to get quick assistance for this issue, also can you check in the product access page if you have have the appropriate permissions\n\n<https://your-site-name.atlassian.net/jira/settings/products/jira-product-discovery/access>\n",
"comments": [
{
"author": "Tanguy Crusson",
"body": "[@Eseohe Asuelimen](/t5/user/viewprofilepage/user-id/5524161) I'll second what [@Sagar](/t5/user/viewprofilepage/user-id/2206513) just said: you'll have to ask the support team to reactivate your trial - from there you'll have 14 days to downgrade to free.\n\nDon't worry your data will still be there, you haven't lost anything.\n"
},
{
"author": "Eseohe Asuelimen",
"body": "Thank you so much. I haven't gotten a response from support ever since I reached out to them. Is there any other way I can get them to respond?\n"
}
]
},
{
"author": "Jonathan Blackburn",
"body": "I think I've had this exact problem!\n\nTry this:\n\n1. In the left nav in the project context, go to project settings\n2. Click on people\n3. Make sure that a group that you're a part of is selected with the appropriate role/permissions\n4. Refresh\n\nIt's worth checking what the default people/roles are newly created projects. You'll *probably* want to make sure that there's someone from central admin.\n",
"comments": [
{
"author": "Anu Issac",
"body": "There is a chance that you are no longer part of the User Group or Role who can access the required Project. [@Eseohe Asuelimen](/t5/user/viewprofilepage/user-id/5524161)\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/I-no-longer-have-access-to-all-my-projects-on-Jira-please-help/qaq-p/2730851
|
[
"atlassian-support",
"company-managed-projects",
"delete",
"project",
"retrieve"
] |
{
"author": "scuryova",
"title": "Limitations in Jira Product Discovery",
"body": "hi there,\n\nIs there a plan to remove (some) limitations in Jira Product Discovery?\n\nI am specifically asking about \"Field Options per Field\" limited to 500.\n\nWe have a custom field in JPD indicating which Customer the Idea is concerning and our customer baseline is far beyond 500. It is very limiting indeed.\n\nAny thoughts/feedback?\n\nThank you.\n\nKatarina\n\n|-------------------------|-----|\n| Field options per field | 500 |\n\nReference: <https://confluence.atlassian.com/jpdkb/jira-product-discovery-limits-1402415682.html>\n"
}
|
[
{
"author": "Tanguy Crusson",
"body": "[@scuryova](/t5/user/viewprofilepage/user-id/5338154) Jira Product Discovery is built on Jira, and Jira slows down the more options you add to a field. It can get pretty bad. For now we don't have plans to lift this limit.\n\nHowever we do plan to integrate with the \"customers/organizations\" of Jira Service Management and surface those as a field - for this exact use case.\n",
"comments": [
{
"author": "uri.shani",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312)\n\nI'm having the same issue.\n\nI tried deleting options, already deleted \\~20 but still getting the error \"T***his field has reached its maximum of 500 options***\"\n\nWhat else can I do?\n"
},
{
"author": "uri.shani",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) resurfacing this one - this is really causing issues fro us.\n"
},
{
"author": "scuryova",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) - Are you saying that we will be able to use the custom fields in JPD created outside of JPD? JPD is a team-managed project, isn't it? So, in general (if I'm not mistaken) in the team-managed projects, it is possible to pull the custom fields created in Jira Software. This would actually be an awesome solution. Because currently we do duplicate custom field \"Customer\" - we have one Customer field in Jira Software (almost 2000 drop-down values) and another one in JPD (only 500 allowed). Which also \"complicates\" filtering, dashboarding, for example. So, instead of having 2 fields, we could have just one.\n"
},
{
"author": "Tanguy Crusson",
"body": "[@scuryova](/t5/user/viewprofilepage/user-id/5338154) yes, if you open Project settings \\> Fields from a JPD project, you should be able to add a global field from Jira into athe JPD project. I haven't tried with a field with such a large field so no idea how good the performance of the UI will be with it though - it's probably worth testing on a test project first.\n"
},
{
"author": "uri.shani",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) did you see my question? need help please\n"
}
]
},
{
"author": "Danny",
"body": "Hi [@scuryova](/t5/user/viewprofilepage/user-id/5338154)\n\nGood question, sounds like the answer should come from Atlassian's JPD Product Owner or the JPD team.\n\nThanks,\n\nDanny\n",
"comments": [
{
"author": "scuryova",
"body": "[@Tanguy Crusson](/t5/user/viewprofilepage/user-id/502312) - Any feedback from your side? Thank you.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Limitations-in-Jira-Product-Discovery/qaq-p/2732227
|
[
"cloud",
"jira",
"jira-cloud"
] |
{
"author": "GuXi",
"title": "jira??????",
"body": "?? ID ?2e1074467c234a6a9beaca59ce6fa659\n\n??????jira????????????????\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/330094i952D3E675ACCBDB4/image-size/large?v=v2&px=999 \"image.png\")\n"
}
|
[
{
"author": "YY Brother",
"body": "???????????? VPN\n",
"comments": [
{
"author": "GuXi",
"body": "?????\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/jira%E6%97%A0%E6%B3%95%E6%B3%A8%E5%86%8C%E8%AF%95%E7%94%A8/qaq-p/2728261
| null |
{
"author": "R?mi Viboud",
"title": "sending Custom Parameters from site24x7 integrations",
"body": "Hello,\n\nI've linked site24x7 and Opsgenie together and I don't succeed to send Custom Parameters.\n\nOn site24x7 I've check \"Send Custom Parameters\" :\n\n![Capture d??cran 2024-04-25 133332.png](/t5/image/serverpage/image-id/320650iB53CF21EBC990CE3/image-size/large?v=v2&px=999 \"Capture d??cran 2024-04-25 133332.png\")\n\nBut I don't succeed to get it on Opsgenie. Following <https://support.atlassian.com/opsgenie/docs/dynamic-fields-in-opsgenie-integrations/>\n\nI've tested to add {{_url.client}} in the alert message but it's always empty.\n\nI've also tested {{_headers.client}} , {{_payload.client}} , and many other variations (lower case, upper case, juste {{client}} , ...) without success.\n\nIs it really possible to send custom parameters from site24x7, if yes what is the correct syntx ?\n\nThanks\n"
}
|
[
{
"author": "R?mi Viboud",
"body": "Hello,\n\nI badly read the doc. The solution : {{_payload.custom_parameter.client}}\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/sending-Custom-Parameters-from-site24x7-integrations/qaq-p/2682429
| null |
{
"author": "oscar_torres",
"title": "Unable to Find Jira Projects in Jira Product Discovery Integration",
"body": "Hello community,\n\nI'm encountering an issue while attempting to integrate my Jira project with Jira Product Discovery. Despite following the integration steps diligently, I'm unable to locate my Jira projects within Jira Product Discovery.\n\nI've ensured that both platforms are properly configured and that I have the necessary permissions. However, when I navigate to Jira Product Discovery, I cannot find any of my Jira projects listed there.\n\nCould someone please guide me on how to troubleshoot this issue or provide any insights into why my Jira projects might not be appearing in Jira Product Discovery?\n\nThank you in advance for your assistance.\n"
}
|
[
{
"author": "Carlos Garcia Navarro",
"body": "Hi [@oscar_torres](/t5/user/viewprofilepage/user-id/5521316) ,\n\nWelcome to the Community! This can happen if you're missing the \"Link issues\" or \"Browse projects\" permission. Can you please double-check that you can browse and also link issues from a Jira issue in the project that you're trying to integrate with JPD?\n",
"comments": [
{
"author": "oscar_torres",
"body": "Hi [@Carlos Garcia Navarro](/t5/user/viewprofilepage/user-id/1031232)\n\nThank you for the warm welcome! I've checked my permissions within my Jira project, but unfortunately, it seems that with the Free plan, I don't have the ability to adjust permissions for \"Link issues\" or \"Browse projects\". It appears these specific permissions might not be available in the Free plan for Jira.\n\nGiven this limitation, could you please suggest an alternative approach or workaround to ensure I can integrate with Jira Product Discovery? Any guidance you can provide would be greatly appreciated!\n\nThank you for your understanding and assistance!\n"
},
{
"author": "Carlos Garcia Navarro",
"body": "Hmmm. Can you do this?\n\n<https://support.atlassian.com/jira-product-discovery/docs/link-an-idea-to-a-jira-issue/>\n\nAnd do you have a screenshot to show what you see? Thanks!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Unable-to-Find-Jira-Projects-in-Jira-Product-Discovery/qaq-p/2727625
|
[
"cloud",
"jira",
"jira-cloud",
"jira-product-discovery"
] |
{
"author": "Levy, Sathya",
"title": "email integration set priority from email body",
"body": "how do I send an email to my opsgenie email integration address with a priority value \nie\n\nsubject: disk space alert\n\nbody: \n... body start \npriority: P5\n\n... body end\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Levy, Sathya](/t5/user/viewprofilepage/user-id/5482517) ,\n\nThis Community article should help with mapping alert priorities:\n\n[How to Map Alert Priorities in Opsgenie](https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304)\n\nSpecifically Section 1 - **Advanced integration settings** of the article above.\n\nIf \"*priority: P5*\" is being sent to Opsgenie and parsed in the payload of the alert, you can use the integration's Create Alert action to filter on this (depending on the field it's parsed in), then map to a corresponding priority. That action might look something like this:\n\n![p5.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/320127iB028817F2EA8A632/image-size/large?v=v2&px=999 \"p5.jpg\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/email-integration-set-priority-from-email-body/qaq-p/2679644
|
[
"cloud"
] |
{
"author": "Seth Mason",
"title": "What tools are you using to aggregate raw ideas?",
"body": "The JPD team uses JSM for collecting raw ideas so that they can be fleshed out, discussed, iterated on before being moved into JPD. JSM is not an option for me and I prefer to not use JPD as the \"top of the funnel\", but for ideas that have been vetted out by a PM.\n\nWhat tools are you all using besides JSM for this?\n"
}
|
[
{
"author": "Andy Nortrup",
"body": "We've created a standard JIRA software project in front of JPD that our field engineers can submit requests into with a Slack workflow. That makes it easy for them to submit ideas and allows me to dedup, forward directly to engineering teams (small improvements), close things I know I won't do, and finally move decent ideas into JPD for prioritization.\n",
"comments": null
},
{
"author": "duncan_crowell",
"body": "Similar to [@David McKee](/t5/user/viewprofilepage/user-id/5521395) I have always used product discovery tools as the catch all with other tools like JSM simply being the mechanism to capture the ideas and flow them through to a Traige pool. JPD in my mind keeps Jira clean as the place that has only items you have committed to delivering.\n\nI have found it useful to do a very basic relative Value / Effort assessment up front (I am talking literally less than a minute of effort) and keep this for all ideas to help give a gauge of what to move on as a candidate and what to leave on a backlog, park for later or simply archive. I have found it useful to have this archive of ideas to refer to espeically if you capture why you may not have progressed an idea previously.\n\nUsing FIlters and custom fields like \"Roadmap\" or statuses like \"Triage\" or \"Candidate\" you can then decide what of these you show outside that triage view versus what you don't\n",
"comments": [
{
"author": "Seth Mason",
"body": "[@duncan_crowell](/t5/user/viewprofilepage/user-id/5409190) are you using JPD for your initial collection of raw ideas and then creating JIRA Software based issues to represent those that will be developed?\n"
},
{
"author": "duncan_crowell",
"body": "[@Seth Mason](/t5/user/viewprofilepage/user-id/5404484) - Thats correct. Once its passed through the Discovery workflow we create a Jira ticket and link it to the Idea in JPD. We use Jira Software to manage the delivery but use the linked \"Delivery Status\" and \"Delivery Progress\" fields to visualise delivery progress within JPD on timelines, roadmaps and lists.\n\nEssentially we have 4 stages - Triage \\> Discovery \\> Delivery \\> Scale\n\nTriage and Discovery are completed in JPD whilst Delivery is managed in Jira Software with the outcomes of Scale coming back through the cycle to improve what we already have in market.\n"
}
]
},
{
"author": "David McKee",
"body": "We use 2 layers of JPD. The first to catch everything and all insights from the most thought out idea to a random suggestion by a client. Then a filtered layer properly scored and planned out which then becomes the roadmap and links into delivery. We've done this 2 ways depending on the team:\n\n1. Inside 1 JPD project with filtered views\n2. Across 2 linked JPD projects with different users involved in them\n",
"comments": [
{
"author": "Brittany White",
"body": "David - I would love more information about your second item. How are you linking JPD projects and seeing across both?\n"
},
{
"author": "Tom Gorenbar Peled",
"body": "+1 to Brittany's question below.\n"
},
{
"author": "duncan_crowell",
"body": "Also keen to hear more. I'm gathering that cross JPD project connections is coming in Premium but for now at least the only way I have been able to pull together a single view across multiple projects is outside of JPD using Advanced Roadmaps in Jira. This only solves for the Timeline Roadmap (or Delivery Plan) view though. Not the Combined list of priorities view.\n"
},
{
"author": "David McKee",
"body": "[@Brittany White](/t5/user/viewprofilepage/user-id/3912765) / [@Tom Gorenbar Peled](/t5/user/viewprofilepage/user-id/5522829) / [@duncan_crowell](/t5/user/viewprofilepage/user-id/5409190)\n\nWe very simply use the \"relates to\" linked ticket to link JPD ideas.\n\nWe do find it works better to only have 1 JPD project and triage using views.\n\nWe are also now using Atlas over JPD ideas to give an idea of how a group of ideas helps us meet a goal\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Product-Discovery-questions/What-tools-are-you-using-to-aggregate-raw-ideas/qaq-p/2727727
| null |
{
"author": "Eric Wang",
"title": "How to set up a common rotation that supports multiple teams without duplicating the rotation?",
"body": "The scenario is that I have three separate teams under an organization that works in a common US time zone. I have a contracting team working in a different time zone which fits perfectly to use the follow-the-sun on-call model.\n\nThe question is how do I set that up?\n\nI want to move to a world where\n\n* Team 1 rotation starting 8 AM to 8 PM Eastern\n* Team 2 rotation starting 8 AM to 8 PM Eastern\n* Team 3 rotation starting 8 AM to 8 PM Eastern\n* Team 4 rotation to fill in as a general guardian for Team 1,2, and 3 from 8 PM to 8 AM Eastern\n"
}
|
[
{
"author": "Tom Russell",
"body": "[@Eric Wang](/t5/user/viewprofilepage/user-id/5484490) are all users in the teams above part of the same Opsgenie Team? If they are separate Opsgenie teams, you could set up routing rules and escalations for Teams 1,2, \\& 3, that routed to team 4 from 8pm-8am. This would allow simple, independent rotations for each team.\n",
"comments": [
{
"author": "Eric Wang",
"body": "They are all separate teams in Opsgenie and I like your suggestion.\n\nTo paraphrase, Team1, 2, and 3 should have a team policy to forward all alerts to Team 4 from 8 PM to 8 AM ET.\n\nAnd instead of having rotations setup in each team, the person on-call will be 24x7 but due to the forwarding rule, they should not be paged from 8 PM onward.\n"
}
]
},
{
"author": "Dave Rosenlund _Trundl_",
"body": "Welcome to the community, [@Eric Wang](/t5/user/viewprofilepage/user-id/5484490) ?\n\nHave you seen this article by [@Christian Beaulieu](/t5/user/viewprofilepage/user-id/4589008) from the Opsgenie team: \n\n#### [Follow The Sun On-Call Schedule in Opsgenie](https://community.atlassian.com/t5/Opsgenie-articles/Follow-The-Sun-On-Call-Schedule-in-Opsgenie/ba-p/2224362) {#toc-hId-322699320}\n\n-dave\n",
"comments": [
{
"author": "Eric Wang",
"body": "Thanks for sharing, but that's what I have set up currently. Due to organizational change, Team 4 needs to support all the teams during a specific time, and Team 1, 2, and 3 already exist as individual teams in Opsgenie.\n\nI want to avoid having to create a rotation to represent team 4 in each of the team's rotations if possible. Since updating Team 4's rotation will need to be manually updated across three places.\n"
},
{
"author": "Christian Beaulieu",
"body": "Hey [@Eric Wang](/t5/user/viewprofilepage/user-id/5484490) ! and thanks for @ mentioning me [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057)\n\nIt seems the best approach may be to create each rotation instead as a new Opsgenie Team, use Routing Rules and Escalation Policies and a single rotation for each of the 4 OG Teams. That way you can route alerts as needed, depending on time of day and escalate as needed :)\n"
},
{
"author": "Eric Wang",
"body": "Team1, 2, and 3 support different services, and the org (for right or wrong) has separated each squad as its own team in Opsgenie. I'm hesitant to break that model unless I have to.\n\nI do like what was suggested above by [@tom](/t5/user/viewprofilepage/user-id/844914) unless you have thoughts where that wouldn't work.\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/How-to-set-up-a-common-rotation-that-supports-multiple-teams/qaq-p/2682413
|
[
"cloud"
] |
{
"author": "Kostiantyn Rodionov",
"title": "Opsgenie OEC outgoing integration with Zabbix for multiple Opsgenie teams",
"body": "Let's assume that we have a Zabbix server with a configured OEC service. We specify the Zabbix Integration apiKey in the config file obtained from the integration settings of one of the Opsgenie Teams.\n\nAnd it works: the Team's Alert acknowledge from Opsgenie is automatically applied to Zabbix Problem. \nBut what to do if there are dozens of teams in Opsgenie and we need such reverse integration for most of them?\n\nAs I understand, only one Integration ApiKey of only one Team can be specified in the OEC configuration and the only way is to clone service processes (which doesn't look very efficient when you need about a hundred of them)?\n"
}
|
[
{
"author": "Brennan Kiely",
"body": "Hi!\n\nThe best option would be to use one Zabbix integration assigned to 'No Team' to create alerts for different teams. This way, you'll only need one OEC to send back to Zabbix.\n\n<https://community.atlassian.com/t5/Opsgenie-articles/How-to-Alert-Different-Teams-Through-One-Integration/ba-p/2307288>\n\n-Brennan\n",
"comments": [
{
"author": "Kostiantyn Rodionov",
"body": "It works! Thanks\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Opsgenie-OEC-outgoing-integration-with-Zabbix-for-multiple/qaq-p/2683752
|
[
"cloud",
"oec",
"zabbix"
] |
{
"author": "Ly Lim",
"title": "Notifications Settings",
"body": "Is there a way an admin of a team can view a team member's personal notifications settings? like how they sent up email/phone/voice on the alerts?\n\nAlso is there a way an admin can \"push\" a specific notification settings for their team members? For instance, if I'm a manager and I want all my team members can be contacted via text for all new alerts?\n"
}
|
[
{
"author": "BHUSHAN PATIL",
"body": "Hi [@Ly Lim](/t5/user/viewprofilepage/user-id/5481543) ,\n\nAdmins of a team can view a team member's notification settings, but they can't modify them directly unless granted permission by the user. As for \"pushing\" specific notification settings for team members, Opsgenie doesn't typically offer this feature directly.\n\nRegards, \nBhushan\n",
"comments": [
{
"author": "Ly Lim",
"body": "Thank you for your response!\n\nHow can an admin view a team member's notifications settings?\n\nAnd if we wanted permissions to modify them directly, where would that user go to set up that permission?\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Notifications-Settings/qaq-p/2678481
|
[
"cloud"
] |
{
"author": "Hristo Vassilev",
"title": "Opsgenie configuration",
"body": "Hi,\n\nI'm setting up Opsgenie for my company and I'm facing several issues:\n\n1. Opsgenie creates an alert each time one of the Incident rules kicks in and generates automatically Opsgenie incident based on Jira incident that comes to Opsgenie via the Jira Software integration. This gives me two alerts for one and the same thing. Is there a way to have only the alert that is created by the Jira Software integration and not to create a second alert for the Opsgenie incident?\n\n2. Once I have an Opsgenie incident (the incident rules I'm using are looking for priority and Source to open Opsgenie incident with same priority) any following Jira software alert with same priority (this is a completely different incident just with the same priority) is getting associated with the previous one. This was I can have only one Opsgenie incident for each priority until I close one of them. How can I disable this auto association mechanism or how can I set a condition to look for unique value in a field that will allow every incoming Jira Software incident to be raised as a separate Opsgenie incident?\n\nThank you in advance\n"
}
|
[
{
"author": "Mubeen Mohammed",
"body": "Hello [@Hristo Vassilev](/t5/user/viewprofilepage/user-id/5477181)\n\nThank you for contacting the Atlassian Community. This is Mubeen.\n\nRegarding the two issues you have raised, please find the details below\n\n**1.** For your issues I suspect two things may be happening.\n\n* For the two alerts you mentioned you may be referring to an Associated alert(Which is responsible for incident creation) \\& Responder alert (This alert is responsible for communications to the respective team). If this is the case, the Associated alerts are not meant for any notifications and only the responsible alerts for Incident creation. By product design, you are expected to get these two alerts. More details about Associated alerts can be found at <https://support.atlassian.com/opsgenie/docs/associate-an-alert-with-an-incident/>\n* If the issue is not related to Associated alerts then it is possible that Opsgenie is treating the incoming Jira incident as a trigger for both an alert and an incident creation, which results in duplicate notifications. You can consider reviewing by validating **[Modify Incident Rules](https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/),** **Review Jira Integration Settings or [Leverage Alert De-duplication](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/)**\n\n**2.** The issue of subsequent alerts being automatically associated with an existing incident just because they share the same priority stems from how Opsgenie's incident rules are configured. \n\nIn summary, the key to addressing both of your issues lies in carefully refining your Opsgenie incident rules and possibly utilizing additional features such as custom actions, unique identifiers, and perhaps leveraging the API for more complex scenarios. Remember, the goal is to ensure that Opsgenie enhances your incident response capabilities without creating unnecessary noise or confusion. Fine-tuning your setup based on these suggestions should lead you towards a more streamlined integration between Jira Software and Opsgenie. \n\nI hope the details provided are helpful. If you require any further clarification with the setup you configured you can open a ticket with us by following the link: <https://support.atlassian.com/contact/> \n\nRegards\n\nMubeen Mohammed\n\nCloud Support Engineer\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Opsgenie-configuration/qaq-p/2679376
| null |
{
"author": "Marcos Alano",
"title": "Problem to attach file to an alert using lamp",
"body": "Hello,\n\nI'm trying to attach a report to an alert using a command similar to this one:\n\n\\`./opsgenie-lamp_v3.1.4 attachFile --id \"alias123\" --identifier alias --fileName report.html --apiKey 123 --filePath .\\`\n\nBut I'm getting this message:\n\n2024/04/19 16:30:42 INFO: Logging to file is disabled, To enable Logging to file Please specify logPath in configuration \nINFO\\[2024-04-19T16:30:42.442047-03:00\\] Client is configured with ApiUrl: api.opsgenie.com, LogLevel: info, RetryMaxCount: 4 \nERRO\\[2024-04-19T16:30:42.95022-03:00\\] Error occurred with Status code: 413, Message: Current request is not a multipart request, Took: 0.001000, RequestId: 867cd55a-75ac-4cc0-b59f-524757d80c22 \n2024/04/19 16:30:42 ERROR : Error occurred with Status code: 413, Message: Current request is not a multipart request, Took: 0.001000, RequestId: 867cd55a-75ac-4cc0-b59f-524757d80c22\n\nDid I miss something or am I doing something wrong?\n"
}
|
[
{
"author": "John M",
"body": "Hi [@Marcos Alano](/t5/user/viewprofilepage/user-id/5480189) ,\n\nIt looks like the attachment may exceed the file size limit of 2 MB. can you try again with a file that is under 2 MB?\n\n<https://support.atlassian.com/opsgenie/docs/add-a-note-or-attachment-to-an-alert/#Add-Attachments>\n",
"comments": [
{
"author": "Marcos Alano",
"body": "I will accept your answer, but I found the problem. The file I was trying to upload had a typo, so virtually the file didn't exist. But thank you. Maybe improve the error message for edge cases, like missing file and file two big?\n"
},
{
"author": "John M",
"body": "Thanks for confirming and for posting your solution, [@Marcos Alano](/t5/user/viewprofilepage/user-id/5480189)\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Problem-to-attach-file-to-an-alert-using-lamp/qaq-p/2677215
|
[
"cloud",
"lamp"
] |
{
"author": "Alex Shaw",
"title": "Incoming phone call - numbers for different countries?",
"body": "Hello community,\n\nOne of OpsGenie's features is that it will give me a telephone number that customers can call in on to report incidents. I can see that I can have multiple phone numbers if I upgrade to the Standard or the Enterprise plan.\n\nWhat I can't see is whether OpsGenie supports these numbers being in different countries - for example, having a +44 ... number for my UK customers to ring, and a +01 ... number for my American customers.\n\nThis seems obvious but I can't see it explicitly spelled out in the documentation anywhere - could anyone confirm please?\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Alex Shaw](/t5/user/viewprofilepage/user-id/5481185) ,\n\nOpsgenie's Standard and Enterprise plans (or Jira Service Management Premium and Enterprise plans) each get get one [incoming call integration](https://support.atlassian.com/opsgenie/docs/integrate-incoming-call-routing/) / number included in the plan. Every additional line is $10/month. All mentioned in the [plan pricing page](https://www.atlassian.com/software/opsgenie/pricing).\n\nIf you need a specific US area code or country code such as +44 for a UK number, you should reach out to [Opsgenie support](https://support.atlassian.com/contact/#/) for assistance and they can help provision one.\n",
"comments": [
{
"author": "Alex Shaw",
"body": "Hi [@Nick H](/t5/user/viewprofilepage/user-id/2540930) , thanks very much for getting back to me.\n\nI wasn't necessarily looking for Opsgenie to set up numbers for me right now, I was just looking for confirmation that it would be possible :) This is a key feature for me so I wanted to be sure that it exists before upgrading to a paid account. Are you happy to confirm that I could have both a +44 and a +01 incoming number to Opsgenie that I could then configure for routing?\n"
},
{
"author": "Nick H",
"body": "Hi [@Alex Shaw](/t5/user/viewprofilepage/user-id/5481185) ,\n\nI can confirm you could have both a +44 and a +01 incoming call number / integration in your Opsgenie. Here is a [list of supported countries](https://support.atlassian.com/opsgenie/docs/incoming-call-routing/#Supported-countries-for-the-phone-numbers).\n\nThere is no limit to the number of incoming call integrations that can be added, but again - after the first line that is included with the plan, it's $10/month/line.\n"
},
{
"author": "Alex Shaw",
"body": "Thank you [@Nick H](/t5/user/viewprofilepage/user-id/2540930) , I think that's all I need to know for now! Answer accepted!\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Incoming-phone-call-numbers-for-different-countries/qaq-p/2678118
|
[
"cloud"
] |
{
"author": "Meowsa",
"title": "Humio Integration doesn't show the alert's description (for things like runbook links), please fix?",
"body": "After using this guide (<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-humio>) to integrate with Humio, I'm noticing that the description of the alert, where I put a runbook link for oncall to use, is not in the final OpsGenie ticket.\n\nThere is only a \"Open in Humio\" link which goes to a Humio query page (it's not even the specific alert's page where the original description field is).\n\nCan someone from the OpsGenie integration team look into this please? It's critical for oncall to be able to quickly have the right alert description (which contains runbook information).\n"
}
|
[
{
"author": "Wei Wung",
"body": "Hi [@Meowsa](/t5/user/viewprofilepage/user-id/5480130)\n\nThe following Humio Opsgenie integration link contains links that has instructions on how you can customize your alert data for your Opsgenie Humio integration which is based on the [Alert API](https://docs.opsgenie.com/docs/alert-api#create-alert):\n\n<https://library.humio.com/integrations/integrations-opsgenie.html>\n",
"comments": null
},
{
"author": "Shashwat Khare",
"body": "Hello [@Meowsa](/t5/user/viewprofilepage/user-id/5480130) \n\nI'm from the Opsgenie support team and here to help! :) \n\nFrom the issue description, it looks like this might be happening with the current field settings for the Humio integration in your Opsgenie instance. \n\nCould you please log a ticket using [this link](https://support.atlassian.com/contact/) with us and we should be able to investigate this further on why the runbook link isn't getting parsed inside the Opsgenie alert description as expected. \n\nBest, \nShashwat\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Humio-Integration-doesn-t-show-the-alert-s-description-for/qaq-p/2677129
| null |
{
"author": "thyzz",
"title": "Where have the scheduled reports gone?",
"body": "We had a scheduled report every 1st of the month that would send the on-call times to our administration for further processing.\n\nHowever we never received the scheduled report of April 1ste.\n\nAnd now I can't seem to find it in Opsgenie anywhere. I can't find where to schedule a report.\n\nAm I missing something?\n"
}
|
[
{
"author": "Skyler Ataide",
"body": "Hi [@thyzz](/t5/user/viewprofilepage/user-id/929612)!\n\nAre you able to share if your Opsgenie instance is using the [new Analytics experience](https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/#A-new-analytics-experience-is-on-the-way:~:text=and%20team%20reports-,A%20new%20analytics%20experience%20is%20on%20the%20way,-We%E2%80%99re%20starting%20the)? Our team is currently in the process of adding scheduled reports to the new Analytics experience, and we expect this functionality to be rolled out in the next week. If you would like I can create a public ticket for your team to follow along for when scheduled reports will be added to the new Analytics experience in Opsgenie.\n",
"comments": [
{
"author": "thyzz",
"body": "Yes we seem to have been migrate to this new experience. I would very welcome such ticket. \nBut why is it that we got migrated to this new experience while existing functionality suddenly disappeared\n"
},
{
"author": "Talar Pavlovic",
"body": "Hi there [@thyzz](/t5/user/viewprofilepage/user-id/929612) !\n\nYou should now be able to see this functionality available in the new reporting experience.\n\nOn the right-hand panel, where you see the \"download\" icon, there is an icon that looks like a paper aeroplane, or triangle on its side:\n\n![Screenshot 2024-04-29 at 12.38.12.png](https://community.atlassian.com/t5/image/serverpage/image-id/320987i99857863D059B55A/image-size/large?v=v2&px=999 \"Screenshot 2024-04-29 at 12.38.12.png\")\n\nClicking on this will enable you to setup any scheduled reports.\n\nPlease let us know if you don't see this option on your end!\n\nKind regards, \nTalar\n"
},
{
"author": "thyzz",
"body": "Seems to be a bit rough on the edges:\n\n![Opsgenie_-_Analytics.png](https://community.atlassian.com/t5/image/serverpage/image-id/321013i8EF6F65C2D9108F3/image-size/large?v=v2&px=999 \"Opsgenie_-_Analytics.png\")\n"
},
{
"author": "thyzz",
"body": "If I want to edit an previously added subscription I get this:\n\n![Opsgenie_-_Analytics_error.png](https://community.atlassian.com/t5/image/serverpage/image-id/321016i85524F76FC9829C4/image-size/large?v=v2&px=999 \"Opsgenie_-_Analytics_error.png\")\n\nAlso I can't add/any email address where to send the report to. \nOr test the schedule. I don't/won't know until the first of next month if the report works as expected.\n"
},
{
"author": "Skyler Ataide",
"body": "Hi [@thyzz](/t5/user/viewprofilepage/user-id/929612),\n\nIn the first screenshot you shared, these are the dashboard filters which you can edit/adjust when creating the report subscription. Regarding the second screenshot you shared, this appears to be a bug that I haven't yet been able to reproduce in my testing Opsgenie instance. If you can share any additional information on if this is happening for a specific report subscription or across all of your report subscriptions, I can raise a bug ticket for this. Additionally, I am checking with our product team on the ability to add/remove recipients from a subscription and will provide an update here shortly as soon as I have more information on this capability. ?\n"
},
{
"author": "thyzz",
"body": "> Regarding the second screenshot you shared, this appears to be a bug that I haven't yet been able to reproduce in my testing Opsgenie instance. If you can share any additional information on if this is happening for a specific report subscription or across all of your report subscriptions, I can raise a bug ticket for this\n\nI'm not sure what to share about this. But here goes:\n\n* It's on the \"eu\" instance? \\<customer\\>-eu.app.eu.opsgenie.com\n* It's the \"Total On Call Time per User\" report.\n* It's for a specific Team. I select it on the left before I schedule the report. I don't add a TEAM_ID (not sure what to enter here)\n* It's a report with the following settings![Opsgenie_-_Analytics-settings.png](https://community.atlassian.com/t5/image/serverpage/image-id/321243i97880FE51863B5C5/image-size/large?v=v2&px=999 \"Opsgenie_-_Analytics-settings.png\")\n* After clicking 'add' I get the \"error/black screen\" when clicking on the pencil icon\n"
},
{
"author": "Skyler Ataide",
"body": "Hi [@thyzz](/t5/user/viewprofilepage/user-id/929612), thank you very much for providing those additional details. Would it be possible for you to [create a support ticket](https://support.atlassian.com/contact/#/) for this bug, so that our team may temporarily access your Opsgenie instance and investigate the issue further? When creating the ticket, please be sure to select **Technical issues and bugs** and **Opsgenie** as the product.\n\nFor the ability to add/remove recipients from a subscription, are you using the standalone Opsgenie product, or the Jira Service Management/Opsgenie bundled version? For the Jira Service Management/Opsgenie bundled version, the recipients field should be available when configuring a subscription. For the standalone Opsgenie version, our team is working on making this field available in the coming weeks. I will create a public ticket for this which you can follow along for future updates.\n"
},
{
"author": "thyzz",
"body": "I've created the [support ticket](https://support.atlassian.com/requests/OGSP-127025). But I seem to have troubles explaining my issue\n\nIts the standalone version\n"
},
{
"author": "Skyler Ataide",
"body": "Thanks [@thyzz](/t5/user/viewprofilepage/user-id/929612) for raising this support ticket so that our team can investigate the issue further. I've added myself as a watcher on the ticket as well so that I can continue to monitor the issue up until resolution.\n\nFor your reference,[here is a link to a new feature suggestion](https://jira.atlassian.com/browse/OPSGENIE-2083) that I've raised for the ability to add recipients to report subscriptions in the standalone Opsgenie version. I would suggest watching this request for future updates on when this capability will be released. ?\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Where-have-the-scheduled-reports-gone/qaq-p/2678242
|
[
"cloud",
"report"
] |
{
"author": "Kiril Vodenicharov",
"title": "Deny the ability to close incidents from the phone",
"body": "Is there a way to not be able to close incidents through phone, where this would only be available through the website?\n"
}
|
[
{
"author": "YY Brother",
"body": "Hi [@Kiril Vodenicharov](/t5/user/viewprofilepage/user-id/5025164)\n\nWelcom to our Community.\n\nIt seems you're using Opsgenie App to close alerts or incidents? Could you please share the screenshot you're using? Maybe there's any automation to close incident when you ak'd alerts. I'm not sure. Hope more information is provided.\n\nThanks,\n\nYY?\n",
"comments": [
{
"author": "Kiril Vodenicharov",
"body": "Hey! Thanks for the swift reply, what I mean is when I get a call from opsgenie I can press (2) to close the alert on the spot. I am wondering whether this can be disabled so that alerts are only handled through the app or website\n"
},
{
"author": "Kiril Vodenicharov",
"body": "Just found this [feature request](https://jira.atlassian.com/browse/OPSGENIE-714), so I'm assuming this isn't currently possible\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Deny-the-ability-to-close-incidents-from-the-phone/qaq-p/2677076
|
[
"cloud"
] |
{
"author": "Augusto Cardoso",
"title": "How to integrate stackdriver, opsgenie and statuspage, with multiple statuspage pages",
"body": "Hello! \n\nI'm trying to integrate stackdriver, opsgenie and statuspage, with several pages in statuspage. \n\nThe flow works perfectly on one of the status pages, but not the other. An incident is opened, but without impact(None), so it doesn't generate a downtime status. \n\n*** ** * ** ***\n\n**Statuspage Setup:**\n\n* page01: comp01 (with the opsgenie integration webhook statuspage-page01-comp01 as subscriber)\n* page02: comp01(with opsgenie integration webhook statuspage-page02-comp01 as subscriber)\n\n**Opsgenie Setup:**\n\n* stackdriver integrations: opsgenie-stackdriver01\n* statuspage integrations: statuspage-page01-comp01 and statuspage-page02-comp01\n\n**Stackdriver Setup:**\n\n* Notification Channel Webhook: opsgenie-stackdriver01(integration of stackdriver in opsgenie)\n* Alert Policy: alert01(pointing to the notification channel webhook opsgenie-stackdriver01) \n\n*** ** * ** ***\n\n**Expectation:**\n\n1. OK - When alert policy alert01 is triggered, open an incident in GCP\n2. OK - When an incident in the GCP is opened, open an alert in opsgenie, with the page01-comp01 and page02-comp1 tags, and the respective statuspage incident_id tags.\n3. OK - When an alert is opened in opsgenie, create an incident on each statuspage, page01 and page02, with the criticality entered in the stackdriver and statuspage integrations in opsgenie.\n\n**Reality:**\n\n1. OK\n2. OK\n3. NOK\n 1. on page01, an incident is created, with the correct component_id and impact\n 2. on page02, an incident is created, with component_id, but without impact \n\n <br />\n\nstatuspage-page01:\n\n![012-statuspage-page01-03.png](https://community.atlassian.com/t5/image/serverpage/image-id/319360i50E652E0CA4D30EB/image-size/large?v=v2&px=999 \"012-statuspage-page01-03.png\")\n\nstatuspage-page02: \n![015-statuspage-page02-03.png](https://community.atlassian.com/t5/image/serverpage/image-id/319361i9BBB38E8632BD1C3/image-size/large?v=v2&px=999 \"015-statuspage-page02-03.png\")\n"
}
|
[
{
"author": "Augusto Cardoso",
"body": "Hi, \n\nThe Atlassian team had to work on the solution on the development side.\n\nPreviously, the flow only worked on one of the Statuspage pages, since on the second page the incident was opened, but without criticality or correlation with the component.\n\nAfter the correction, it now works perfectly, from opening to closing incidents on the Statuspage side.\n",
"comments": null
},
{
"author": "John M",
"body": "Hi [@Augusto Cardoso](/t5/user/viewprofilepage/user-id/5456408) ,\n\nCan you please open a chat in Opsgenie or a ticket here:\n\n<https://support.atlassian.com/contact/#/>\n\nWe will need to take a look at your account to help troubleshoot this issue.\n",
"comments": [
{
"author": "Augusto Cardoso",
"body": "Hey John,\n\nNo problem, I've opened a ticket and they're already investigating the problem, thanks.\n\nCan we leave this topic open so that once it's solved we can update and share the solution?\n"
},
{
"author": "John M",
"body": "[@Augusto Cardoso](/t5/user/viewprofilepage/user-id/5456408) Absolutely!\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/How-to-integrate-stackdriver-opsgenie-and-statuspage-with/qaq-p/2675900
|
[
"stackdriver",
"statuspage"
] |
{
"author": "Glenn Richardson",
"title": "I am trying to integrate nagios with opsgenie via the API - ISSUE's",
"body": "I am trying to integrate Nagios to Opsgenie , I cannot upgrade the version of Nagios (will not go into detail) , this means no chance to use the plugin due to incompatibilities, I am using the API .. \n\nI have it set so that when a critical alert is sent from Nagios its received into Opsgenie but the alert will not allocate to the current on call person \n\nif i change the payload in the json to include the team name then all the alerts go to everyone in the team and not the person in the on call schedule \n\ndoes an expert have any incite on how I resolve this please\n\n\"Skipping Create alert notification policies for alert because it doesn't have an owner team.\" \n\nis the error I get , as I say I can add the team name in the payload but then everyone in the team gets the alert in their app not just the on call person\n"
}
|
[
{
"author": "Glenn Richardson",
"body": "\"responders\": \\[ \n{ \n\"type\": \"schedule\", \n\"name\": \"Team_Schedule_Name\" \n} \n\\], \n\nthis has been the closest work around for my issue\n\nadding this to the payload when sending to the API\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/I-am-trying-to-integrate-nagios-with-opsgenie-via-the-API-ISSUE/qaq-p/2675522
| null |
{
"author": "Ben Hart",
"title": "T-shooting LogicMonitor integration, no alerts created",
"body": "I've followed the articles on how to set this up and I have both the OG integration and the LM custom http delivery.\n\nOn the LM side I can see the Opsgenie payload go out.\n\nOn the OG side I can see in the logs two entries: *Processing incoming data* , and *Started to execute action: Create Alert*\n\nHowever I am unable to find the Alert itself. Under the Integration settings I am using the default Actions. There are no Alert or Notification policies, and no Incident Rules either...\n\nEvery article or document I can find suggests that it should 'just work'. So here I am, begging for help :)\n"
}
|
[
{
"author": "Nick H",
"body": "Hi [@Ben Hart](/t5/user/viewprofilepage/user-id/5479079) ,\n\nAt the bottom of our [LogicMonitor documentation](https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-logicmonitor/) includes a Troubleshooting section that I would suggest reviewing:\n>\n> ### Troubleshooting test alerts {#toc-hId-2118817463}\n>\n> These informational alerts denote that incoming data is for testing purposes only. Since testing data could differ from the expected data, we create an alert without running the integration flow.\n>\n> While processing a LogicMonitor request, we check whether it is a test request. If it is, we interrupt the integration flow (which populates the dynamic fields, etc) and create an alert request with desired parameters. If the integration field is null during processing, it's set to **DefaultAPI integration** (which can't be removed or guaranteed to exist). In this case, it becomes an alert created by the default API.\n\nWe would also suggest reviewing this Community Article: [Integration not creating Opsgenie alert](https://community.atlassian.com/t5/Opsgenie-articles/Integration-not-creating-Opsgenie-alert/ba-p/2070678)\n\nSpecifically reviewing the [Logs tab](https://support.atlassian.com/opsgenie/docs/search-logs/) within your Opsgenie. There you can check whether or not Opsgenie is receiving the requests from LM. If Opsgenie is receiving the requests, the test alerts could be created through the Default API integration as mentioned above instead of the LM integration.\n\nThis is how Opsgenie handles test alerts for some integrations - so the connection can be tested with the actual integration/notification processing taken out of the equation, but ensures there is a connection with Opsgenie. Real alerts created by the integration moving forward should trigger through the integration, and notify as expected / send to a team.\n\nIf no requests are being received by Opsgenie, then it's most likely a slight misconfiguration on the LM side that is preventing requests from sending to Opsgenie. Had Opsgenie received the requests, they would be found in the Logs tab.\n",
"comments": [
{
"author": "Ben Hart",
"body": "Thanks Nick, I did see that but it's not clear at all on what the process to create this test alert is. The document displays a sample JSON payload then vaguely references it below there.. Is the article trying to explain that if we send that sample payload to Opsgenie that it will create a test alert bypassing the integration?\n\nAlso the Logs.. yeah I mentioned that in my question. I am using them but they are also not very clear.. as far as logs go. My request comes in, and the default integration 'Create Alert' action is \"started to execute\". That's it! No completed, no error, nothing else is mentioned.\n\nShould there be another log entry regarding the alert created or the action was successful?\n"
},
{
"author": "Nick H",
"body": "If an alert was created, there would be a log such as the one below (1) that shows the alerts tiny ID and \"*Alert created*\":\n\n![lm1.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/319340iE26055A734D2625C/image-size/large?v=v2&px=999 \"lm1.jpg\")\n\nNotice logs 2-5 - those are for [deduplicated](https://support.atlassian.com/opsgenie/docs/what-is-alert-de-duplication/) alerts/requests that increase the count of an already existing open alert. Maybe your request is being received and rolling into another alert. I would run a query on the alert's alias to see if that's the case and if currently exists in your Opsgenie:\n\n![lm2.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/319359i6F80BDE869444FD1/image-size/large?v=v2&px=999 \"lm2.jpg\")![lm3.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/319358i7A0029CE363D0EEB/image-size/large?v=v2&px=999 \"lm3.jpg\")\n\nOtherwise I would review the logs a bit further to see if the payload received gives any more insight into what might be happening with the request.\n\nIf all else fails, try reaching out to [Opsgenie support](https://support.atlassian.com/contact/) for additional assistance so they can review your account, or feel free to share any screenshots here.\n"
},
{
"author": "Ben Hart",
"body": "Continued thanks Nick. Yeah so I was getting those log events for 'alert created' however there actually was no alert created.. until I removed a custom token from the form data on the LM side.\n\nOriginally I had pasted in the payload directly from the Opsgenie integration page. Noticing no \\`alert_url\\` and since that is a valid LM token, I added it. When no alerts were created I started looking at the logs on both sides. Lm was sending the custom alert delivery correctly but missing from the display of the \"full view\" payload was most of the tokens in the form data supplied by Opsgenie, like over half were not in the logged data. However those missing did actually make it into OG (except for alert_url).\n\nThen checking the OG side, it's own logs were, confusing at best. So that's when I decided to post here. I do have a support case open with LM to figure out if the lack of display is a known issue.\n\nAfter removing \\`alert_url\\` I am not creating alerts in OG, and after setting up the HSM integration.. incidents in Jira. So that's good.\n\nThe next hurdle I have discovered involves changes on the JSM side not being communicated to LogicMonitor, for which I figured I'd create a new thread here for.\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/T-shooting-LogicMonitor-integration-no-alerts-created/qaq-p/2675486
|
[
"cloud",
"logicmonitor"
] |
{
"author": "Arif Muhammed",
"title": "Is there a way to deactivate the accounts via a csv import?",
"body": "I am in the process of claiming all the accounts that were unmanaged in our domain to be managed. and I found that some accounts are no longer in use and I would like to deactivate them after claiming those accounts.\n\nIs there a way to do this deactivation based on a csv import file? I was looking up for the options in the forums and documentations, but couldnt find anything.\n\nRegards\n\nArif\n"
}
|
[
{
"author": "Rafael Meira",
"body": "Hey [@Arif Muhammed](/t5/user/viewprofilepage/user-id/5477235) \n\nThere are a few ways how you can achieve this. \n\nYou can delete users via the Opsgenie UI, you can find more information about it here: [https://community.atlassian.com/t5/Opsgenie-articles/How-to-Delete-a-User-from-Opsgenie/ba-p/2518843#:\\~:text=Users%20can%20be%20deleted%20from,aren't%20gaps%20in%20coverage](https://community.atlassian.com/t5/Opsgenie-articles/How-to-Delete-a-User-from-Opsgenie/ba-p/2518843#:~:text=Users%20can%20be%20deleted%20from,aren't%20gaps%20in%20coverage). \n\n<br />\n\nAlso, you may do that via API here: [https://docs.opsgenie.com/docs/user-api#:\\~:text=aec9%2D2491224ab58a%22%0A%7D-,Delete%20User,-Delete%20user%20request](https://docs.opsgenie.com/docs/user-api#:~:text=aec9%2D2491224ab58a%22%0A%7D-,Delete%20User,-Delete%20user%20request) \n\n<br />\n\nLet me know if you have any additional questions. \n\nBest, \nRafa \n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Is-there-a-way-to-deactivate-the-accounts-via-a-csv-import/qaq-p/2672710
|
[
"cloud",
"trello"
] |
{
"author": "Hristo Vassilev",
"title": "Jira integration with Opsgenie",
"body": "Hi,\n\nI have integrated Jira Software (soon we'll switch to Jira Service Management) to Opsgenie and all incidents are successfully flowing to Opsgenie as alerts. I have created 2 incident rules to automatically create Opsgenie incidents when an alert from Jira is matching certain requirements (Source = jira-software-cloud AND Priority = P1 AND P2).\n\nI have two questions:\n\n1. How can I align the Jira Incident ID with the Opsgenie Incident ID (as of today the Jira Incident ID's are at 4900 and counting and the Opsgenie Incident ID's are at \\~30 and whenever I want to create a Slack channel form Opsgenie which we want to use as an incident HUB of some sort the Slack channel is labeled with the Opsgenie ID which is misleading.\n\n2. How can I automatically link the Jira incident ticket with the Opsgenie incident ticket, the Jira incident is linked to the Opsgenie alarm, but it's not visible in the Opsgenie incident. I also want to add more details to the Opsgenie incident from the Jira incident.\n\nThanks\n"
}
|
[
{
"author": "John M",
"body": "Hi [@Hristo Vassilev](/t5/user/viewprofilepage/user-id/5477181)\n\nJohn from Opsgenie support here - happy to assist.\n\nHere are answers to your questions:\n\n1. There is no way to control the issue or incident IDs in Jira or Opsgenie, as those are assigned by the system and not accessible on the frontend. You can however add a link to from the Slack channel to the Jira incident to avoid confusion, as explained in the next answer.\n\n2. To add more details to the incident (which can be sent to Slack) you will need to add those details to the alert, which are then carried over to the incident via the incident rule.\n\nFor example, to add a link to the incident ID, you will need to create that link in the Jira integration settings, and add it to one of the fields that is used in the incident creation.\n\nIn the example below, we are creating a link in the description field via the 'create' action in the integration, and you can see in the second screenshot that the alert's description is used in the incident summary:\n\n![2024-04-17_11-59-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/319016iC9D72B0F1F212FF6/image-size/large?v=v2&px=999 \"2024-04-17_11-59-41.png\")![2024-04-17_12-00-09.png](https://community.atlassian.com/t5/image/serverpage/image-id/319017i19EC95BF2A53B1C6/image-size/large?v=v2&px=999 \"2024-04-17_12-00-09.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Jira-integration-with-Opsgenie/qaq-p/2672627
|
[
"jira-software-cloud"
] |
{
"author": "Albert Alvarez",
"title": "Alert Detail Value is not in Alert Analytics after recent update we used to see it",
"body": "![image.png](/t5/image/serverpage/image-id/318464iF35FA6BA5059861F/image-size/large?v=v2&px=999 \"image.png\")![image (1).png](/t5/image/serverpage/image-id/318465i844383FD5FB0FA92/image-size/large?v=v2&px=999 \"image (1).png\")\n"
}
|
[
{
"author": "Tejaswi G",
"body": "Dear Albert,\n\nThank you for contacting the Opsgenie community. We have noted your request to view alert details in the new Analytics UI.\n\nWe have a feature request with the ID [OPSGENIE-1996](https://jira.atlassian.com/browse/OPSGENIE-1996) for this particular request. \nYou can upvote the feature request and add yourself to the watcher list to receive updates on the status of the request.\n\nIf you have any further queries or concerns, please feel free to reach out to us.\n\nBest regards, \nTejaswi\n",
"comments": [
{
"author": "Albert Alvarez",
"body": "Thank you for the update, Tejaswi. I have a question out of curiosity, as someone working in a similar tech industry. How is it that a feature that was previously available has now become a new feature request? The feature was functionally removed without informing customers and is now causing production issues in our reporting. We are now being asked to vote to have the feature added back, which is frustrating for us. Can you please advise how this issue can be prioritized or escalated? It is causing a bad customer experience on our end.\n\nRegards,\n\nAlbert\n"
},
{
"author": "Tejaswi G",
"body": "Hi Albert,\n\nWe apologize for the confusion but these changes are part of <https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/> however, we have an update from our engineering team and the requested feature is now available. This will now allow you to download the detailed alert view.\n\nYou can also leave your feedback to our engineering team as a comment to the <https://jira.atlassian.com/browse/OPSGENIE-1996> ticket and If you have any further questions/issues, please feel free to log a ticket with us at:[support.atlassin.com/contact](https://support.atlassin.com/contact) and we are happy to assist you.\n\nKind Regards,\n\nTejaswi\n"
},
{
"author": "Basel Qumsiyeh",
"body": "Hi [@Tejaswi G](/t5/user/viewprofilepage/user-id/5145653) this update doesnt solve the problem for us. What we need is the ability to see the \"Alert Details\" field specifically in reports. This is a custom key/value map that contains metadata that we attach to alerts via the SDK. Specifically, its documented in your SDK [here](https://github.com/opsgenie/opsgenie-python-sdk/blob/master/docs/Alert.md) (see the \\`details\\` field there).\n\nIn the old Analytics UI, we used to be able to see and filter on various \"Alert Details\" custom fields. In the new Analytics UI, we cannot. We need to be able to export custom \"Alert Details\" via CSV, and ideally be able to filter on it via the UI.\n\nThanks\n"
},
{
"author": "Albert Alvarez",
"body": "Hi Tejaswi, Like [@Basel Qumsiyeh](/t5/user/viewprofilepage/user-id/1944681), we need that value exposed on the report as all our reports used it, and the change has broken our previous working functionality.\n"
},
{
"author": "Tejaswi G",
"body": "Thank you for your update and for sharing your feedback on the usage of the Opsgenie Analytics detailed report. I have forwarded your concerns and details to our Engineering team for further review.\n\nAdditionally, I encourage you to leave your feedback as a comment on the Feature Request (FR) to ensure it receives the appropriate attention.\n\nShould you have any further questions or require additional assistance, please don't hesitate to reach out to us.\n"
},
{
"author": "Albert Alvarez",
"body": "Hi Tejaswi, I hope this message finds you well. I wanted to express my ongoing concern regarding the recent removal of **production functionality**. It seems that you might be overlooking the potential impact this decision could have on our customers who rely on this feature. Rather than treating it solely as a feature request, it's crucial to recognize it as a significant change that could affect our users' experience.\n\nIs this approach aligned with Atlassian's standard practices? I believe it's essential to handle such changes with careful consideration for their impact on production. Instead of relying solely on customer votes and comments after the fact, especially when dealing with the removal of existing functionality, prioritizing proactive action seems more appropriate.\n\nToday is a report function, but tomorrow, it could be something more critical. Therefore, we must give due attention and priority to addressing these concerns promptly and effectively. Your attention to this matter would be greatly appreciated.\n\nRegards,\n\nAlbert\n"
},
{
"author": "Tejaswi G",
"body": "Hi Albert,\n\nThanks for getting back to us.\n\nI completely understand your requirements and we apologize for any inconvenience it may have caused. I have made sure to communicate your feedback to our Engineering team and the product manager accordingly.\n\nPlease feel free to reach out to us <https://support.atlassian.com/contact> for any further queries.\n\nThank you for your understanding and patience with us.\n\nKind Regards,\n\nTejaswi\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Alert-Detail-Value-is-not-in-Alert-Analytics-after-recent-update/qaq-p/2671866
|
[
"cloud"
] |
{
"author": "Anthony Richardson",
"title": "Opesgenie User Audit Report",
"body": "Is there a way to run a report or query to see which users in Opsgenie have a cell phone number as well as the app set as notifications?\n"
}
|
[
{
"author": "Muhammad Khan",
"body": "In Opsgenie, you can run a query or report to identify users with both a cell phone number and the app set as notification preferences. Utilize Opsgenie's reporting or querying features, filtering users based on notification preferences and contact details. Ensure proper permissions to access user data.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Opesgenie-User-Audit-Report/qaq-p/2670325
|
[
"audit",
"cloud",
"report"
] |
{
"author": "Peter Ashley",
"title": "How do I place a call or notification from the app through the ops genie vcard phone numbers?",
"body": "I may need to reach an employee after hours and when I select app-\\>directory-\\>employee-\\>call it uses my phone number which may be blocked by do not disturb. \n\nI want ops genie to call or notify the employee using ops genie numbers on the vcard, so that we can use one contact to set to bypass DND. \n\nOtherwise every employee will need to be in a contact with bypass on every employees phone. \n\nI tried opening P5 incident and adding an employee as a responder and that did not work either. incident history mentioned \"skipped sending notification - User has no active rules\"\n\n![ops genie not calling out 2.png](/t5/image/serverpage/image-id/318450i9917C3E888A87AEA/image-size/large?v=v2&px=999 \"ops genie not calling out 2.png\")\n"
}
|
[
{
"author": "Peter Ashley",
"body": "The rules are automatically created on my installation for p1-p3 issue but the \"everything else\" rule goes to email and the emails don't appear to be sent. Might be installation specific. The calls work following instructions below. It would be nice to be able to have a call back through the app or a call through the app but I don't know if that's possible. For now I ask people to call with a number in the alert since the alert may not be part of an incident with a bridge etc.\n\n1) Please enter your best phone number and SMS number into the OpsGenie web portal under settings.\n\n<https://thycotic.app.opsgenie.com/settings/user/notification> \n\nThen scroll down and check your notification settings to see that you have notification rules for critical-medium setup using the contact methods.\n\n2) (Recommended) You can download the app which can be used to send you notifications and review information on incidents.\n\n3) Modern phones will need an exclusion for do not disturb aka DND for off hours so the phone will alert. I've included instructions on how to grant exemptions for DND below.\n\n1. A) Download Vcard for OpsGenie numbers for your region and add to your contacts.\n\n[Is there a list or pool of phone numbers that OpsG... (atlassian.com)](https://community.atlassian.com/t5/Opsgenie-questions/Is-there-a-list-or-pool-of-phone-numbers-that-OpsGenie-uses-to/qaq-p/1762228)\n\n1. B) Allowing DND bypass on iphone:\n\n* Use contact information for opsgenie vcard\n* Edit and scroll down to ringtone\n* Turn on bypass switch\n\n1. B) Allowing DND on android: \n\n* Open your device's Settings app.\n* Tap Sound \\& vibration And then Do Not Disturb. If you find \"Do Not Disturb preferences\" instead, you're using an older Android version. Try these steps for Android 8.1 and below.\n* Under \"What can interrupt Do Not Disturb,\" tap People.\n* Choose what to allow: Calls: Anyone, contacts, or starred contacts. Add opsgenie vcard\n\n4) To contact someone using ops genie:\n\n* Ask the incident responder to add a responder to the current incident if one is in progress\n* Use ops genie app or web to create new alert, select P1-P3, enter title and description which includes **phone bridge or call back number** and then add responders. Finally select create.\n",
"comments": [
{
"author": "John M",
"body": "Hi [@Peter Ashley](/t5/user/viewprofilepage/user-id/5476531) ,\n\nThe app only works for push notifications, but cannot send calls.\n\nOtherwise, your instructions look good.\n\nOne thing to note; you said \"The rules are automatically created on my installation for p1-p3 issue \" - this sounds like you may have central notification templates set up:\n\n<https://support.atlassian.com/opsgenie/docs/create-a-central-notification-template/>\n\nIf you want to have Opsgenie support take a look at your config, please feel free to open a support ticket or a chat from within the app.\n"
}
]
},
{
"author": "John M",
"body": "Hi [@Peter Ashley](/t5/user/viewprofilepage/user-id/5476531),\n\nYou are on the right track; you will need to create an alert to call a user via the Opsgenie VCard numbers.\n\nHowever, in this case, that user appears not to have any active notification rules set up.\n\nThey will need to add a rule that triggers a phone call when a new alert is assigned to them. This document explains how to add notification rules:\n\n<https://support.atlassian.com/opsgenie/docs/create-and-manage-notification-preferences/#Notification-Rules>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-place-a-call-or-notification-from-the-app-through-the/qaq-p/2671787
|
[
"cloud"
] |
{
"author": "Rus Yates-Aylott",
"title": "Is there a free way to view who is on call?",
"body": "We have an external party managing our 1st line cases. \nWe would like them to be able to see who is on call. \n\nWould they need an OG licence or is there an easier way?\n"
}
|
[
{
"author": "Jack Brickey",
"body": "Hi [@Rus Yates-Aylott](/t5/user/viewprofilepage/user-id/5306962) , I wonder if exporting as iCal as mentioned here [manage-on-call-schedules-and-rotations](https://support.atlassian.com/opsgenie/docs/manage-on-call-schedules-and-rotations/) is an option .\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Is-there-a-free-way-to-view-who-is-on-call/qaq-p/2669377
|
[
"cloud"
] |
{
"author": "Rishabh Tamrakar",
"title": "Is that possible to use opsgenie as a standalone tool if subscribed to JSM already?",
"body": "I use free version of Atlassian cloud and JSM is enabled there for a POC and when I try to access ospgenie URL it says \n\"*Jira Service Management now offers the Opsgenie capabilities natively, so separate access to Opsgenie with your account is no longer available. Contact us for guidance on using Opsgenie* \n*functionality within Jira Service Management*.\"\n\nI tried to use opsgenie features from JSM like Alert list and On-call but I do not find myself comfortable this way but want to use opsgenie on it's original form itself not bundled with JSM. \n\nIs that possible somehow?\n"
}
|
[
{
"author": "Shashwat Khare",
"body": "Hi [@Rishabh Tamrakar](/t5/user/viewprofilepage/user-id/5474636) , \n\nYes, that's possible. \n\nPlease log a ticket with us using [this link](https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/) for your JSM bundled Opsgenie to be split into a standalone instance. \n\nBest, \nShashwat\n",
"comments": [
{
"author": "Rishabh Tamrakar",
"body": "Great, Thanks I'll log ticket there :)\n"
},
{
"author": "Rishabh Tamrakar",
"body": "Hey [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894) I had created ticket by the link you provided but I haven't heard back from anyone.\n"
},
{
"author": "Shashwat Khare",
"body": "Hey [@Rishabh Tamrakar](/t5/user/viewprofilepage/user-id/5474636) \n\nMay I know the ticket number for this issue? \n\nBest, \nShashwat\n"
},
{
"author": "Rishabh Tamrakar",
"body": "I checked again and there response from Miggy on ticket, I'll continue there thanks Shashwat ?\n"
},
{
"author": "Shashwat Khare",
"body": "That's great! :)\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Is-that-possible-to-use-opsgenie-as-a-standalone-tool-if/qaq-p/2669006
|
[
"cloud"
] |
{
"author": "Lucente, Ransel Marie",
"title": "alert export csv cell formatting issue",
"body": "Hello,\n\nIn opsgenie when exporting csv for alerts, it generates columns \"createdAt,\" CreatedAtDate,\" UpdatedAt,\" and \"UpdatedAtDate\" fields. However it will not list the information properly. I tried re-formatting the cells to date or time, but it still will not list the correct info. How to change or re-format?\n\nRed outline is showing both date and time in formula bar, but reformatting does not reflect it in the actual cell.\n\nGreen outline is showing how it appears without re-formatting.![opsgenie alert reformatting issue.jpg](/t5/image/serverpage/image-id/317796iAC0FB3FC2021CC01/image-size/large?v=v2&px=999 \"opsgenie alert reformatting issue.jpg\")\n"
}
|
[
{
"author": "John M",
"body": "Hi [@Lucente, Ransel Marie](/t5/user/viewprofilepage/user-id/5474340) ,\n\nThe CreatedAt and UpdatedAt fields in the Opsgenie export are formatted as [unix time stamps](https://www.unixtimestamp.com/). You can convert them with the following formula:\n\n=DATE(1970, 1, 1) + (CELL_WITH_UNIX_DATE/ 86400000)\n\nBe sure the cells with the unix dates are formatted as numbers, or the formula won't work.\n",
"comments": [
{
"author": "Lucente, Ransel Marie",
"body": "I'm not following. In my image, J5 says 21:40.0, but in the formula bar says 4/11/2024 09:21:40 AM. How do I get the date and time into it's own cell?\n"
},
{
"author": "John M",
"body": "[@Lucente, Ransel Marie](/t5/user/viewprofilepage/user-id/5474340) the difference between the formula bar and the value shown in the cell would have to do with the formatting. We can't really advise on that since it's not related to the export, but rather the formatting of the spreadsheet editor that you're using.\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/alert-export-csv-cell-formatting-issue/qaq-p/2668486
|
[
"cloud"
] |
{
"author": "Emma Rector",
"title": "Filter alerts by integration?",
"body": "Is there a native way to look at the integration directly for conditions? I want to provide multiple APIs so that users creating an alert manually specify what they are working with (e.g. Oracle vs. Sql Server databases). Depending on which API is used, I would like to apply different routing rules to it, because different people know how to handle the two types of things.\n\nFiltering on the integration name directly would be the easiest. It shows up well when I create an alert:\n\n![tempsnip.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/317500i2F6D3E231A83A5E1/image-size/large?v=v2&px=999 \"tempsnip.jpg\")\n\n(source is my email address because I manually created an alert for testing) . The Integration field also works well for other integrations, showing the name defined on the Integrations page.\n\nBut that doesn't seem to be a selectable field when creating conditions (on routing rules, policies, etc.):\n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/317502i0EC598D947CF80A0/image-size/large?v=v2&px=999 \"Capture.PNG\")\n\n(not shown: Actions, Alias)\n\nI have tried the following as routing rule conditions, and the activity logs show that they did not work:\n\n* Details (Key-Value Based) Integration Contains DBA_API\n* Details (Key-Value Based) API Equals DBA_API\n* Details (Key-Value Based) API Equals DBA_API (API)\n* Details Contains DBA_API\n* Entity Equals DBA_API\n\nI know I could use the Create Alert rule on each API to add a tag/add an extended property/change properties like the message, alias, or description to mark which API is being used, but it seems like there should be something built in to handle this.\n"
}
|
[
{
"author": "John M",
"body": "Hi [@Emma Rector](/t5/user/viewprofilepage/user-id/5468628) ,\n\nJohn from Opsgenie support here, happy to assist.\n\nThe value in the 'source' field is typically a hard-coded value that is the same as the type of integration. For example, for a Twilio integration it looks like this, by default:\n\n![2024-04-11_23-07-41.png](https://community.atlassian.com/t5/image/serverpage/image-id/317886i8A80FF1CDD2F787F/image-size/large?v=v2&px=999 \"2024-04-11_23-07-41.png\")\n\nOnly with API integrations is the default value {{source}}, which parses to the users email address.\n\nAs seen above, the entity field is also usually blank by default, so that you can configure it for things like routing rules.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Filter-alerts-by-integration/qaq-p/2667044
|
[
"cloud"
] |
{
"author": "Mihir Ruparelia",
"title": "opsgenie alerts to show the ticket number from Jira",
"body": "Hello,\n\nWe are trying to set up OpsGenie with JSM and I wanted to ask how we ensure that any alerts coming from JSM going into OpsGenie has the ticket number so ITSD-XXXX in this case.\n\nIs there a way we can set this up within OpsGenie or JSM?\n"
}
|
[
{
"author": "YY Brother",
"body": "Hi [@Mihir Ruparelia](/t5/user/viewprofilepage/user-id/4142792)\n\nI think it's native functionality to show JSM ticket in Opsgenie after integrating JSM \\& Opsgenie. For example, mark a JSM incident as Major Incident to trigger an Opsgenie alert auto creating /w link betwee them.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/317438i971FA51AD44556F9/image-size/large?v=v2&px=999 \"image.png\")\n\nThanks,\n\nYY?\n",
"comments": [
{
"author": "Mihir Ruparelia",
"body": "[@YY Brother](/t5/user/viewprofilepage/user-id/4083879) thank you for your response\n\nHowever what we are seeing is this:\n\n![JIra-opsgenie.png](https://community.atlassian.com/t5/image/serverpage/image-id/317444i5628580A07C2F6FB/image-size/large?v=v2&px=999 \"JIra-opsgenie.png\")\n\nOn the test incident it has Jira Service management\n\nHowever on previous incidents its shown the ITSD number.\n\nAny thoughts?\n"
},
{
"author": "YY Brother",
"body": "Hi [@Mihir Ruparelia](/t5/user/viewprofilepage/user-id/4142792)\n\nWhat source is for this alert? or where did it come from? We could firstly get the use case and then know the behavior. Above, I just introduced a Major Incident escalation use case.\n"
},
{
"author": "Mihir Ruparelia",
"body": "It came from our Jira Service management board. How could I get any logging information that helps?\n"
},
{
"author": "YY Brother",
"body": "How do you trigger the new alert creating then? Please see alert logs from here.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/317464iA16E65ACBECCB09A/image-size/large?v=v2&px=999 \"image.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/opsgenie-alerts-to-show-the-ticket-number-from-Jira/qaq-p/2666635
| null |
{
"author": "Anthony Richardson",
"title": "Mass Deleting opsgenie alerts",
"body": "So we're looking for a way to clean up our alerts. In the past we haven't really felt a need to delete the alerts as we don't actually work them from opsgenie. We would like to clean them up but the mass delete function only lets us do it 1000 at a time. We have over 200k (yes I know thats a lot) to clean up. Does anyone know of a script I can use to help with this? Feel free to spoon feed this to me.\n"
}
|
[
{
"author": "John M",
"body": "Hi [@Anthony Richardson](/t5/user/viewprofilepage/user-id/5473126)\n\nWe don't have an official script in support for this, but in this community post a user linked a Github script for mass closing alerts:\n\n<https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-bulk-close-amp-delete-a-huge-number-of-alerts/qaq-p/1115738>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Opsgenie-questions/Mass-Deleting-opsgenie-alerts/qaq-p/2666535
|
[
"cloud"
] |
{
"author": "Tim Kopplow",
"title": "Is there a way to automatically free up unused agent license when using elastic agents",
"body": "Hi Atlassian Community.\n\nCurrently i'm trying to implement elastic windows agents to our bamboo server because we have build jobs that rarely needs to get build using a specific windows machine.\n\nAnd to not have this machine running 24/7 without anything to do i would like to utilize the elastic feature of bamboo.\n\nNow to my problem. The licensing.\n\n* We have a License for a relatively small amount of Agents which we utilize to 100% because they're all used very regularly and not using an agent license is a massive waste of money.\n* We don't have such a huge license that i might wouldn't care if 1 license spot just get's left freed up for eventual consumption\n\nWhen i want to use elastic images i assume i need free licenses at the time of agent spin up. How does this work in real-life without wasting money having spare agent licenses lying around?\n\nIs there a mechanism that allows for dynamic license shifting if an agent is not getting used when an elastic agent is needed?\n\nThanks in advance for Answers! :)\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello Tim,\n\nWelcome to Atlassian community.\n\nBamboo measures license usage based on the number of **active** agents connected to Bamboo server at a particular point in time.\n\n**Question** : When i want to use elastic images i assume i need free licenses at the time of agent spin up. How does this work in real-life without wasting money having spare agent licenses lying around?\n\n**Answer :** Yes your assumption is correct here, for the elastic instance to spin up you should have **active** agent count less than the number of license you have.\n\nThis might be a problem in scenario where say you have **10** licenses and there are 10 **remote** agents which are connected to the Bamboo server and is active ( it may not be building anything and sitting idle, but it is considered **active** and ready to receive the builds), here to start the elastic instance you have to shutdown any of the active remote agents.\n\nTo cater to this scenario, Bamboo has introduced the below types of agents which does it's Job and shuts down if there is nothing to execute ( saving cost as well as bandwidth ).\n\n1) **Elastic agents**\n\n2) **Ephermal agents**\n\n**Question** : Is there a mechanism that allows for dynamic license shifting if an agent is not getting used when an elastic agent is needed?\n\n**Answer** : As far as I am aware there isin't anything available by default of Bamboo, probably you can customise something where it would check if a remote agent is idle and shut it down and free the license.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Is-there-a-way-to-automatically-free-up-unused-agent-license/qaq-p/2553928
| null |
{
"author": "Mayur Maru",
"title": "Has anyone configured enterprise grade production environment Bamboo 9.2.1",
"body": "Hi All, \n\nDid anyone configured enterprise grade production environment setup of Bamboo v9.2.1, which includes High Availability and Disaster Recovery. \n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hi Mayur,\n\nWelcome to Atlassian community.\n\nCurrently High availability of Bamboo is based on Active - Passive Nodes, which means at a given point of time there is only 1 active node and if it goes down it releases the DB lock which is claimed by the passive nodes which now becomes active.\n\nYou can refer the below documentation to read more about this which includes steps to install DC infrastructure.\n\n* [Installing Bamboo Data Center](https://confluence.atlassian.com/bamboo/installing-bamboo-data-center-1063170560.html)\n* [Clustering with Bamboo Data Center](https://confluence.atlassian.com/bamboo/clustering-with-bamboo-data-center-1063170551.html)\n* [Set up a Bamboo Data Center cold standby](https://confluence.atlassian.com/bamboo/set-up-a-bamboo-data-center-cold-standby-1063170556.html)\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Mayur Maru",
"body": "Thanks for the reply [@Shashank Kumar](/t5/user/viewprofilepage/user-id/4693340) \n\nWe are designing and building a substantial large enterprise platform using Bamboo Data Center v9.2.1. After reviewing the official documentation, we've identified two potential methods to achieve our goals: \n\n1. [Clustering with Bamboo Data Center](https://confluence.atlassian.com/bamboo/clustering-with-bamboo-data-center-1063170551.html) \n2. [Running Bamboo in Kubernetes Cluster](https://confluence.atlassian.com/bamboo/running-bamboo-data-center-on-a-kubernetes-cluster-1108673465.html)\n\n<br />\n\nWe are seeking insights to determine the recommended approach that ensures high availability, disaster recovery capabilities, and enhanced performance, particularly in a large-scale environment. \n\nYour guidance on the optimal strategy for our requirements would be greatly appreciated.\n"
}
]
},
{
"author": "Shashank Kumar",
"body": "Hello Mayur,\n\nBoth the approaches are fine to setup large enterprise platform, with the kubernetes option you get an extra feature of setting up Bamboo using Helm charts on kubernetes cluster\n\nI would leave other members of the community to give their practical experience on what suits their needs better.\n\nIf you have some specific questions about how to do the setup etc, I will try to help you there.\n\nRegards,\n\nShashank Kumar\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Has-anyone-configured-enterprise-grade-production-environment/qaq-p/2551562
| null |
{
"author": "leegyu86",
"title": "Is there any way for Bamboo plan to yield execution order to the host?",
"body": "The problem is polling, which means that other Bamboo plans are waiting on the host and cannot be performed (Concurrent setting is 1 and cannot be modified)\n\nIs there a way to give up host resources within that plan to another plan?\n\n<br />\n\nI wanted to perform RERUN after STOP internally with RestAPI, but there seems to be no way to perform the RERUN command.\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello [leegyu86](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5325379),\n\nWelcome to Atlassian community.\n\nTo rerun a plan which is already running, you have to enable concurrency on the plan, I know you have said concurrent setting is 1 and cannot be modified, but you can refer <https://confluence.atlassian.com/bamboo/configuring-concurrent-builds-289277193.html> for more details on how to enable this, if something changes.\n\nI don't know if there is any way to give host resources from a plan which is already running, only way would be to stop the running Job.\n\nI've come across a big report which talks about the problem which you are seeing, you can refer <https://jira.atlassian.com/browse/BAM-21065> for details and the workaround.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Is-there-any-way-for-Bamboo-plan-to-yield-execution-order-to-the/qaq-p/2550039
| null |
{
"author": "Nagendra Patel",
"title": "Ensure that commits deployed to any production stack are tested by primary build",
"body": "Before deploying any branch to the production stack, the primary build should be passed. \n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello Nagendra,\n\nWelcome to Atlassian community.\n\nIn Bamboo when you use the Deployment project to deploy to a Deployment environment, Bamboo will ask you to create a release from the **successful** Build results ( of the linked Build plan ).\n\nThis is automatically taken care by Bamboo ( whereas none of the **failed** builds of the plan can be deployed ).\n\nI hope my understanding of your questions is correct, If not can you explain your question with a scenario or an example.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Nagendra Patel",
"body": "hi Shashank, \n\nWe have a multi-module project and if we make changes to any particular module, the bamboo build is triggered and it will run tests for all the affected components in the bamboo.\n\nNow if want to deploy a particular component we have to trigger another build for that particular module and from this build, the release is created and deployed.\n\nso, we want to make sure until the parent build is successful bamboo should not create a deployable release for any module.\n"
},
{
"author": "Shashank Kumar",
"body": "Hello Nagendra,\n\nThanks for the clarification, I think what you are looking can be done using the below configurations, let me know your view on this\n\n1) You can setup a **Deployment trigger** for the **Deployment environment** which will activate once the build for any child module is completed successfully. Here I assume your particular module in a **separate plan** in Bamboo and the parent Build is another plan in Bamboo, correct my understanding if it's wrong.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/295886i85CC3BC763FB5533/image-size/large?v=v2&px=999 \"image.png\") \nHere The trigger can only be applied the plan which is linked to the Deployment Project ( the one which you want to deploy ), you cannot check the conditions of any other plan here.\n\n2) Now Inside Build plans, you can create a dependency for the main plan and create child plans, which means when the main plan is succesfull build, it'll run the child plans and if it's successful then the deployment trigger would get activated, refer below\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/295889iD9033B3D7DCDD50D/image-size/large?v=v2&px=999 \"image.png\") \nRead more about it at <https://confluence.atlassian.com/bamboo/setting-up-plan-build-dependencies-289276887.html>\n\nLet me know if this helps\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Ensure-that-commits-deployed-to-any-production-stack-are-tested/qaq-p/2552604
| null |
{
"author": "haneryyy",
"title": "Password Reset Issue with BambooHR Account",
"body": "Facing trouble resetting my BambooHR account password. Followed the standard recovery steps, but no success. Any advice?\n"
}
|
[
{
"author": "Martyna Wojtas",
"body": "Hi [@haneryyy](/t5/user/viewprofilepage/user-id/5336180)\n\nif you mean [BambooHR](https://www.bamboohr.com/pl-pages/hr-software/?s_kwcid=AL!18332!3!462966873598!e!!g!!bamboohr&utm_campaign=BAMB-DG-SER+PRO-2022EG&utm_medium=cpc&utm_source=google&utm_content=blank&utm_term=blank&CampaignID=11075736231&AdGroupID=107784956839&AdID=462966873598&AdPosition=&Target=&TargetID=kwd-36107328090&MatchType=e&ClickID=Cj0KCQiA35urBhDCARIsAOU7Qwk1L2jR5BlBU0eKzuqARBYfnOw1pj6bXcRelV365Fs2XymXpm9gqZUaAk0REALw_wcB&Network=g&Device=c&Keyword=bamboohr&AdExtensionID=&_bt=462966873598&_bk=bamboohr&_bm=e&_bn=g&_bg=107784956839&gad_source=1&gclid=Cj0KCQiA35urBhDCARIsAOU7Qwk1L2jR5BlBU0eKzuqARBYfnOw1pj6bXcRelV365Fs2XymXpm9gqZUaAk0REALw_wcB) - it's not an Atlassian product, so I'm afraid we won't be able to help.\n\nBest regards\n\nMartyna\n\nProduct Manager for Bamboo DC\n",
"comments": null
},
{
"author": "Shashank Kumar",
"body": "Hello haneryyy,\n\nWelcome to Atlassian community.\n\nIf you are on Bamboo version **6.6** or higher, you can follow this page to use a recover_admin account <https://confluence.atlassian.com/bamboo/lockout-recovery-process-952624910.html>\n\nIf not let me know your Bamboo version and we'll see if there is any other alternatives available.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Password-Reset-Issue-with-BambooHR-Account/qaq-p/2546764
| null |
{
"author": "Antoine Ameline",
"title": "Ephemeral agent : configure access to kubectl",
"body": "Hi, I use bamboo server and with the last 9.4, I'd like to use the ephemeral agent concept.\n\nMy bamboo test server is running on a VM Debian 10 (only terminal)\n\nFollowing documentation (cf. <https://confluence.atlassian.com/bamboo/enabling-ephemeral-agent-support-1236444140.html>), I tried to configure access to my k8s cluster :\n\n\\* adding kubectl on my bamboo server (VM debian) =\\> ok\n\n\\* adding my config file under \\[my install\\]/server/shared =\\> ok\n\n\\* configuring access to the config file in bamboo administration screen =\\> not ok\n\nOur cluster access is manager with OIDC (keycloack) and Iv'e got this error message :\n\n*** ** * ** ***\n\n*error: unknown command \"oidc-login\" for \"kubectl\" Unable to connect to the server: getting credentials: exec: executable kubectl failed with exit code 1*\n\n*** ** * ** ***\n\nHow can I configure bamboo to pass oidc authentication ?\n"
}
|
[
{
"author": "Eduardo Alvarenga",
"body": "Hello [@Antoine Ameline](/t5/user/viewprofilepage/user-id/4754343)\n\nBased on your description, it appears that your Kubernetes configuration requires the ***oidc-login*** command to be available. Copy that file to the Bamboo Server and try again.\n\nSincerely,\n\nEduardo Alvarenga \nAtlassian Support APAC\n\n**--please don't forget to Accept the answer if the reply is helpful--**\n",
"comments": null
},
{
"author": "Antoine Ameline",
"body": "Hello [@Eduardo Alvarenga](/t5/user/viewprofilepage/user-id/4365410) ,\n\nSorry for my late answer, I was on other subjects.\n\nSo, for me, installing the oidc-login was not a solution. Problem with this tool, is that it's requiring the browser to authenticate against keycloack.\n\nIn my case, my bamboo server is indstalled on debian terminal server.\n\nAfter some tests, I finally choose a solution with a service account with a long life token. As my bamboo server is not exposed, it's not a security problem\n\nThanks for your help\n\nI set the post as resolved\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Ephemeral-agent-configure-access-to-kubectl/qaq-p/2546430
| null |
{
"author": "Steve Campbell",
"title": "Recommended specs for remote Bamboo agent Windows servers?",
"body": "We are using Bamboo Data Center and with 5 remote agents running on a Windows server. The server itself is in VMware.\n\nWe are trying to reduce the duration of our builds. The builds are long under normal circumstances, but if more than 1 agent is running the build duration can increase up to double the time.\n\nAs a first step, we have doubled the number of CPUs on the server, but it hasn't had much effect.\n\nI can't find published recommendations for servers running remote Bamboo agents. Does anyone have any experience with remote agents running in a data center on a Windows server and can give me some pointers?\n\nCurrent build server specs:\n\nWindows Server 2016 Standard\n\n16 CPUs \nProcessor Intel(R) Xeon(R) Gold 6132 CPU @ 2.60GHz, 2594 Mhz, 1 Core(s), 1 Logical Processor(s)\n\nInstalled Physical Memory (RAM) 32.0 GB \nTotal Physical Memory 32.0 GB \nAvailable Physical Memory 16.4 GB \nTotal Virtual Memory 36.7 GB \nAvailable Virtual Memory 19.4 GB \nPage File Space 4.75 GB\n"
}
|
[
{
"author": "Eduardo Alvarenga",
"body": "Hello [@Steve Campbell](/t5/user/viewprofilepage/user-id/5142028)\n\nThe machine specs for a Bamboo build agent will depend pretty much on your build workload. The Agent, per se, may consume up to the limit set on its **\\<bamboo-agent-home\\>/conf/wrapper.conf** file under \"*wrapper.java.initmemory/maxmemory*\". You may need to adjust that limit in case you are using plugins/apps with Bamboo that require more memory to run.\n\nAll the other CPU/Memory/Disk resources should be calculated based on your builds and how much they require.\n\nIf you install more than one Agent on the same machine, have that sizing calculation in mind in case parallel builds are executed on the same hardware.\n\nBest regards,\n\nEduardo Alvarenga \nAtlassian Support APAC\n\n**--please don't forget to Accept the answer if the reply is helpful--**\n",
"comments": [
{
"author": "Steve Campbell",
"body": "Hi [@Eduardo Alvarenga](/t5/user/viewprofilepage/user-id/4365410) ,\n\nThanks for your reply.\n\nI found the file and setting that you mention above. Currently, it reads:\n\n# Maximum Java Heap Size (in MB) \nwrapper.java.maxmemory=512\n\nI'm open to adjusting that but need some clarification. What do you mean by \"plugins/apps with Bamboo that require more memory to run\"? Can you give an example of that?\n\nThe only thing that I can think of is MSBuild (VS Studio 2022). According to MS, this requires:\n\n* Minimum of 4 GB of RAM. Many factors impact resources used; we recommend 16 GB RAM for typical professional solutions.\n\nI would think that the setting you refer to is just memory for running the agent itself to do things like talk to the Bamboo instance, handle artifacts and logs, etc. Surely MSBuild is not running inside the JVM.\n"
},
{
"author": "Steve Campbell",
"body": "We ended up increasing RAM on that server. It didn't cut the build duration itself, but it definitely made a difference with the duration of concurrent builds.\n\nThe answer for us was adding 16 GB of RAM per agent. There is now a small increase in build duration while multiple agents are running for some build plans, but overall it's negligible.\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Recommended-specs-for-remote-Bamboo-agent-Windows-servers/qaq-p/2545798
|
[
"data-center"
] |
{
"author": "Eldan Vaknin",
"title": "dc app performance toolkit setup error",
"body": "I'm trying to run the app performance toolkit according to this [guide.](https://developer.atlassian.com/platform/marketplace/dc-apps-performance-toolkit-user-guide-bamboo/#instancesetup)\n\nIt seems to work up to the point of creating the cluster and then it fails in creating an EKS Node Group. \nI use an admin account for my AWS, and checked specifically that I have full access permissions for EKS, but the error looks like a permissions error. \n\nHas anyone encountered anything like this? \n\nError: creating EKS Node Group (atlas-bamboo-build2secure-cluster:appNode-m5_2xlarge-20231126084423785900000011): InvalidRequestException: You are not authorized to launch instances with this launch template.\n"
}
|
[
{
"author": "Khushboo Gupta",
"body": "Hello [@Eldan Vaknin](/t5/user/viewprofilepage/user-id/5328292)\n\nWelcome to the Atlassian Community!\n\nBased on the error message you've shared, it appears the issue is with launching instances using a specified launch template, rather than with EKS (Elastic Kubernetes Service) permissions directly. This can happen due to a few reasons, even if you're using an admin account. Here are steps and aspects to check and potentially rectify the problem:\n\n* Even though you're using an admin account, it's worth double-checking the IAM policies attached to your user or role. Specifically, ensure that the permissions include actions related to EC2 instances and launch templates.\n\n* The error specifically mentions an issue with the launch template.\n * Verify that the IAM role or user has permissions to use the specified launch template.\n * Ensure the launch template referred to by your EKS Node Group actually exists.\n* If the launch template specifies a custom AMI (Amazon Machine Image), ensure that your account has the permissions to use this AMI.\n\nIncase the everything seems to be correctly configured, Check AWS CloudTrail logs for the failed operation. And Try manually creating an instance using the problematic launch template via the AWS CLI or AWS Management Console. This can help isolate whether the issue is with the launch template itself or the way EKS is attempting to use it.\n\nHope it helps!\n\nRegards,\n\nKhushboo Gupta\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/dc-app-performance-toolkit-setup-error/qaq-p/2543418
| null |
{
"author": "Pieter Wouter Hartog",
"title": "How to call Bamboo REST API from Jira Cloud Automation via Application Tunnel",
"body": "I'm excited about Bamboo's support for Application Tunnels since 9.3. Should avoid a lot of setup and connection headaches.\n\nOne thing that doesn't work for me yet: doing a web request from Jira Cloud Automation to my local Bamboo server via the Application Tunnel.\n\nThe application URL from the tunnel looks something like this:\n\n```\nhttp://e<lots of numbers and letters>592.self-hosted.atlassian.com\n```\n\nIn my Jira Cloud Automation rules I have a web request action that looks something like this: \n\n```\nhttp://e<lots of numbers and letters>592.self-hosted.atlassian.com/rest/api/latest/queue/WT-BB?bamboo.triggerReason.jiraProjectKey=BPTB&bamboo.triggerReason.jiraVersion=BB-REL-005&bamboo.triggerReason.jiraVersionId=10083&bamboo.triggerReason.jiraProjectName=... and more variables\n```\n\nBut my jira cloud automation rule basically errors and a build was never queued in Bamboo. This is the error in the Jira Automation audit log:\n\n```\nWeb request was sent, but timed out after 30 seconds on the remote host so the result is unknown (but most likely successful).\n```\n\nHow is this supposed to work with Application Tunnels?\n"
}
|
[
{
"author": "Pieter Wouter Hartog",
"body": "See the same discussion on the Jira Cloud forum: [https://community.atlassian.com/t5/Jira-Software-questions/Jira-Automation-Web-Request-through-Application-Tunnel/qaq-p/2541275?utm_source=dm\\&utm_medium=unpaid-social\\&utm_campaign=P:online\\*O:community\\*I:social_share\\*](https://community.atlassian.com/t5/Jira-Software-questions/Jira-Automation-Web-Request-through-Application-Tunnel/qaq-p/2541275?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*)\n\nNo real answers though, except for 'most likely this doesn't work'.\n",
"comments": null
},
{
"author": "Emanuele Mariani",
"body": "This solution not work, please vote this issue:\n\n[\\[AUTO-1122\\] Allow Jira Automation to Send Web Request through an Application Tunnel - Create and track feature requests for Atlassian products.](https://jira.atlassian.com/browse/AUTO-1122)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/How-to-call-Bamboo-REST-API-from-Jira-Cloud-Automation-via/qaq-p/2539881
|
[
"application-link",
"automation",
"jira-cloud",
"server"
] |
{
"author": "vikeshk",
"title": "Disable a build stage/job using bamboo api",
"body": "Hi, Is it possible to disable a build plan job using bamboo api? \n\nGone through below page but didnt find a relevant api. \n<https://developer.atlassian.com/server/bamboo/rest/api-group-api>\n"
}
|
[
{
"author": "Eduardo Alvarenga",
"body": "Hey [@vikeshk](/t5/user/viewprofilepage/user-id/5365844)\n\nWelcome to **Atlassian Community**!\n\nIf you want to disable a Job, send an HTTP **DELETE** request to\n\n*\n\n ```\n /rest/api/latest/plan/PROJ-PLAN-JOB/enable\n ```\n\nE.g.\n\n*\n\n ```\n curl -L -X DELETE -u admin:admin 'https://bamboo.mydomain.net/rest/api/latest/plan/PROJ-PLAN-JOB/enable'\n ```\n\nIf you want to enable it again, please send an HTTP **POST** to the same endpoint.\n\nSincerely,\n\nEduardo Alvarenga \nAtlassian Support APAC\n\n**--please don't forget to Accept the answer if the reply is helpful--**\n",
"comments": [
{
"author": "vikeshk",
"body": "Thank you [@Eduardo Alvarenga](/t5/user/viewprofilepage/user-id/4365410) for the quick response\n\nActually, I am trying to disable the build job for specific build number.\n\nif a build plan has job1 and job2, In job 1, I have a script to check if job 2 needs to run or not and would like to make an api call to disable job2 of the specific plan instance(using build number). \n\nother approach i tried, is to use dynamic Deactivation task(in job2) but its unable to read injected variable created in job1 and condition returning evaluated as null.\n\n<br />\n\nplease let me know if there is any approach to achieve this. Thank you!\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Disable-a-build-stage-job-using-bamboo-api/qaq-p/2536012
| null |
{
"author": "Dean Reading",
"title": "How to avoid a clean rebuild with each new feature branch?",
"body": "**My Bamboo setup**\n\nI'm working with a very large repo. For a desired change, I make a feature branch in the repo with the desired changes. My Bamboo Plan then detects the new branch and creates a plan branch. The Bamboo job clones the branch and performs a clean build.\n\n**My issue**\n\nThe clean build takes several hours. Many times, the feature branch might only be a small change. It might only take a minute to perform an incremental build on top of trunk.\n\n++How can I get my feature branch to be built in Bamboo as an incremental build?++\n\nThis may require copying build files so that both trunk and the feature branch can continue incremental builds.\n\nIt may also require some smarter selection of the build files to use as a starting point (e.g. if my feature branch stems from release_3.0 instead of trunk).\n"
}
|
[
{
"author": "alok m",
"body": "Optimizing build times in Bamboo, especially for projects with very large repositories, requires a strategic approach to handling incremental builds. Incremental builds compile or process only the changes in the codebase instead of rebuilding everything from scratch, saving a significant amount of time. Here are several strategies you might consider to implement incremental builds for feature branches in Bamboo:\n\n**1. Utilize Bamboo's Artifact Sharing** \nBamboo allows the sharing of artifacts between different plans or different stages of the same plan. You can configure your main build plan to publish artifacts (e.g., compiled classes, jars, or any intermediate build files). Then, your feature branch build plans can use these artifacts as a starting point for an incremental build, reducing the need to recompile unchanged code.\n\n**2. Implement a Custom Script for Incremental Builds** \nDetect Changes: Write a script that compares the current branch with its base branch (e.g., trunk or release_3.0) to detect changes. This script can be a part of the build process in Bamboo and should determine if an incremental build is possible or necessary.\n\nCache and Reuse Build Artifacts: Implement caching mechanisms to store build artifacts from previous builds. This cache can be stored in a shared location accessible to Bamboo. When a feature branch build is triggered, the script checks the cache for artifacts that can be reused and only builds changed components.\n\nSmart Selection of Base Artifacts: Enhance the script to intelligently select which version of the artifacts to use based on the branching structure. If a feature branch stems from a specific release rather than the trunk, the script should be able to identify and use artifacts from that release as a starting point.\n\n**3. Use Bamboo's Dependency Management** \nLeverage Bamboo's built-in dependency management features to manage dependencies more efficiently. By properly managing dependencies, you can avoid unnecessary rebuilds of components that haven't changed. This approach requires a well-structured project and consistent management of dependencies.\n\n4. Optimize the Repository \nFor very large repositories, consider strategies to optimize the repository size and structure:\n\nSplitting the Repository: If possible, split the large repository into smaller, more manageable repositories. This can significantly reduce the time required to clone the repository for a build. \nShallow Clones: Use shallow clones to clone only the latest commits necessary for the build instead of the entire repository history. \n5. Bamboo Specs for Configuration as Code \nUse Bamboo Specs, Bamboo's configuration as code solution, to programmatically define and manage your build plans. With Bamboo Specs, you can script complex behaviors, like conditional steps for incremental builds, more efficiently and consistently across multiple plans.\n\nImplementing incremental builds in Bamboo, particularly for projects with large repositories, requires a combination of Bamboo's features and custom scripting. A successful implementation can drastically reduce build times and improve the development workflow. Each strategy has its considerations and might require adjustments based on your specific setup and requirements.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/How-to-avoid-a-clean-rebuild-with-each-new-feature-branch/qaq-p/2533527
| null |
{
"author": "brian_schrader",
"title": "Bamboo API doesn't Work. Cannot Enable REST Plugin. Timeout Error.",
"body": "After upgrading from 9.2.4 to 9.2.7 due to a security patch, the REST API plugin will not start and therefore the app just doesn't work.\n\nI followed several guides to get to this point but I'm at a loss. I'm running on Windows.\n\nI started here which seemed to match my symptoms and it says to make sure the REST api plugin is enabled (which it wasn't)\n\n<https://confluence.atlassian.com/bamkb/bamboo-error-message-pop-ups-in-ui-an-unexpected-error-has-occurred-while-accessing-plan-pages-1283359049.html>\n\nHowever, trying to enable it causes \"unexpected errors\" messages to appear and the plugin cannot be enabled. That lead me to this guide:\n\n<https://confluence.atlassian.com/bamkb/plugins-initialization-times-out-with-timeout-occurred-before-finding-service-dependencies-on-bamboo-startup-303661078.html>\n\nHowever even after doing everything above I still get the following log message and the rest API plugin will not start.\n\nAny help is appreciated as Bamboo is basically broken for all uses and we're dead in the water.\n\n```\n2023-11-14 14:32:20,747 ERROR [Spring DM Context Creation Timer] [DependencyWaiterApplicationContextExecutor] Unable to create application context for [com.atlassian.bamboo.plugins.atlassian-bamboo-plugin-rest], unsatisfied dependencies: Dependency on [(&(objectClass=com.atlassian.bamboo.deployments.environments.service.internal.InternalEnvironmentService)(objectClass=com.atlassian.bamboo.deployments.environments.service.internal.InternalEnvironmentService))] (from bean [&internalEnvironmentService])\norg.springframework.context.ApplicationContextException: Application context initialization for 'com.atlassian.bamboo.plugins.atlassian-bamboo-plugin-rest' has timed out waiting for (&(objectClass=com.atlassian.bamboo.deployments.environments.service.internal.InternalEnvironmentService)(objectClass=com.atlassian.bamboo.deployments.environments.service.internal.InternalEnvironmentService))\nat org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.timeout(DependencyWaiterApplicationContextExecutor.java:489) ~[?:?]\nat org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor.access$000(DependencyWaiterApplicationContextExecutor.java:54) ~[?:?]\nat org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$WatchDogTask.run(DependencyWaiterApplicationContextExecutor.java:109) ~[?:?]\nat java.util.TimerThread.mainLoop(Timer.java:555) ~[?:1.8.0_162]\nat java.util.TimerThread.run(Timer.java:505) ~[?:1.8.0_162]\n2\n```\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello Brian,\n\nWelcome to Atlassian community.\n\nSometime external incompatible plugins lead to failure of System plugins like the one which you have highlighted ( Rest API plugin ).\n\nI understand your Bamboo is up and running at this point, Can you try to run Bamboo in safe mode and then try to enable the Rest API plugin to see it it works.\n\n<https://confluence.atlassian.com/bamboo/disabling-or-enabling-a-plugin-289277281.html>\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Bamboo-API-doesn-t-Work-Cannot-Enable-REST-Plugin-Timeout-Error/qaq-p/2533448
|
[
"server"
] |
{
"author": "gabriel_silva",
"title": "Can Bamboo DataCenter run well in a container?",
"body": "Hi\n\nI'm planning the migration of a neglected Bamboo server, as well as its ongoing support.\n\nOur current setup consists of a large EC2 instance running Bamboo Server 7.2 with no remote agents; all builds and deployments are managed by 15 virtual agents. (I guess main driver for this migration end-of-life of Bamboo Server).\n\n<br />\n\nIdeally, I would like to deploy it on a Kubernetes Cluster, but that's not feasible within my company's current infrastructure. Moreover, I am required to training our engineers to support this new architecture. So, I am focusing on more incremental improvements to start with. \n\nI believe that simplifying the process by using containers should alleviate concerns about future upgrade ... So ...\n\nHere's the approach I am considering - Please keep in mind that I must follow this upgrade path: 7.2.x ? 8.0.12 ? 9.4.x. \n\n1 - Containerize Bamboo DataCenter 8 and start the container with Docker, mapping the old Bamboo folders to the container. \n\n2 - After the migration to Bamboo 8 is complete, I will repeat this step for Bamboo 9. \n\n3 - Initially, I plan to keep it running with the same virtual agents. Then, in the following week, I will introduce a remote agent and gradually phase out the virtual agents. \n\n4 - Train the people :) \n\nJust looking for some advise. Are there any concerns with running the server and agents in a container? Also, assuming the host server has sufficient resources, do you anticipate any stability issues? \n\n<br />\n\nThanks \n"
}
|
[
{
"author": "haneryyy",
"body": "Your migration plan seems sound. Containerizing Bamboo Data Center is a good approach, and using Docker to map old Bamboo folders can simplify the process. Running the server and agents in containers is generally feasible, but it's essential to ensure the host server has sufficient resources for stability. Be attentive during the migration to Bamboo 8 and then Bamboo 9, ensuring a smooth transition. Introducing a remote agent gradually and phasing out virtual agents is a practical strategy. Lastly, training your team is key to successfully adopting and supporting the new architecture. Overall, your incremental approach and focus on containers align well with best practices for a Bamboo upgrade.\n\nBest of luck with your migration!\n",
"comments": [
{
"author": "gabriel_silva",
"body": "Thanks for the feedback haneryyy.\n"
}
]
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Can-Bamboo-DataCenter-run-well-in-a-container/qaq-p/2532511
| null |
{
"author": "brian_schrader",
"title": "Upgrading to 9.2.7 still shows 9.2.4 in the Footer",
"body": "I have upgraded from 9.2.4 to 9.2.7 to mitigate the critical security vulnerability I was notified about. However after doing the upgrade twice and verifying the installer version (9.2.7) I still see 9.2.4 in the footer and I am unsure if the upgrade worked. However it seems to have completed successfully each time and I'm at a loss for how to verify the version number other than the footer.\n"
}
|
[
{
"author": "haneryyy",
"body": "Hello Brian,\n\nIf you've upgraded Confluence to version 9.2.7 but still see version 9.2.4 in the footer, try the following steps to troubleshoot and ensure the correct version is displayed:\n\n**Clear Browser Cache:** \nClear your browser cache to ensure that the updated version information is loaded.\n\n**Verify Database Schema:** \nConfirm that the database schema upgrade completed successfully. Check the Confluence logs for any errors during the upgrade process.\n\n**Check Installation Directory:**\n\nNavigate to your Confluence installation directory and look for the confluence-version.properties file. Open it and confirm that the version mentioned matches 9.2.7.\n\n**Restart Confluence:**\n\nRestart the Confluence service to ensure that all changes take effect.\n\n**Browser Incognito/Private Mode:**\n\nTry accessing Confluence in incognito/private mode to rule out any cached data affecting the version display.\n\n**Verify Application Information:**\n\nIn the Confluence administration console, go to \"General Configuration\" \\> \"Administration\" \\> \"System Information.\" Check if the displayed version matches 9.2.7.\n\n++***If, after performing these steps, you still encounter version display issues, it's advisable to reach out to Atlassian Support or consult the Atlassian Community for further assistance.***++\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Upgrading-to-9-2-7-still-shows-9-2-4-in-the-Footer/qaq-p/2532267
|
[
"server"
] |
{
"author": "leegyu86",
"title": "Is there a way to change the plan name using REST API?",
"body": "I would like to change the name of the plan created with clone.\n\nIs there a way to set the PlanKey-BuildKey using REST API instead of clicking and changing it one by one?\n"
}
|
[
{
"author": "Shashank Kumar",
"body": "Hello leegyu86,\n\nWelcome to Atlassian community.\n\nThere is no REST API for renaming a plan. However, if you were to manage your plans using Bamboo Specs, plans can easily be renamed within the code and changes can be automatically detected. This makes rolling out bulk changes a little easier but requires some setup to migrate to this way of managing plans initially. This is the functionality that Bamboo has decided upon for allow for scaling out and automating changes to plans, rather than via REST. I've included documentation below about it if you are interested:\n\n* [Bamboo Specs - Bamboo Server - Atlassian Documentation](https://confluence.atlassian.com/bamboo/bamboo-specs-894743906.html)\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Is-there-a-way-to-change-the-plan-name-using-REST-API/qaq-p/2529984
| null |
{
"author": "ghalia sidi amemou",
"title": "Problem deploying the docker job",
"body": "hello,\n\nThe problem is when we run the plan manually in Bamboo, the build is successfully finalized, but when we run it scheduled, the build fails.\n\n```\nError response from daemon: network with name m2mhubit_net already existsdocker: Error response from daemon: Conflict. The container name \"/m2mhubit_redis\" is already in use by container \"5e8b04b118871c955bc11fe3991b63c08d873b409fa60b5a57b4cadcd9f0373e\". You have to remove (or rename) that container to be able to reuse that name.See 'docker run --help'.docker: Error response from daemon: Conflict. The container name \"/m2mhubit_m2mhub\" is already in use by container \"78b0a66e9aa8b2fe22af8faa3f9409b6736ef42f942f054df51c346497069080\". You have to remove (or rename) that container to be able to reuse that name.See 'docker run --help'.Error while starting containers for integration tests\n```\n\n<br />\n\nWe have checked the trigger configuration, but we still have the same problem.\n"
}
|
[
{
"author": "Khushboo Gupta",
"body": "Hello [@ghalia sidi amemou](/t5/user/viewprofilepage/user-id/5184672) ,\n\nWelcome to Atlassian community.\n\nThe error message \"response from daemon: network with name m2mhubit_net already exist\" suggests that the build plan is trying to create a Docker network that already exists.\n\n* Check the scripts in your build plan. If you have a command to create a Docker network, you could modify it to check if the network exists before trying to create it.\n* Add a Cleanup Task: Add a task at the end of your build plan to remove the Docker network after the build is complete. This would ensure that the network doesn't exist when the next build starts.\n* Or, you can add a script that will stop and remove the Docker container before starting a new one. Here's a sample script that you can use: \n\n ```\n docker stop m2mhubit_redis || true && docker rm m2mhubit_redis || true\n ```\n\n This script will first try to stop the container. If the container is not currently running (which would cause the \\`docker stop\\` command to fail), it will ignore the error and proceed to the next command (\\`docker rm\\`). This will remove the container if it exists. If the container does not exist (which would cause the \\`docker rm\\` command to fail), it again ignores the error.\n\n You can add this script to the beginning of your build plan in Bamboo. This will ensure that any existing or running Docker container with the same name is removed before a new one is started, thereby avoiding the conflict error.\n\nLet me know if this helps!\n\nRegards,\n\nKhushboo Gupta\n\n**\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/Problem-deploying-the-docker-job/qaq-p/2529107
|
[
"docker"
] |
{
"author": "Emirhan Do?andemir",
"title": "When can we create a SLSA provenance with bamboo",
"body": "Hi Team,\n\nI wanna to ask when can we a slsa provenance with bamboo server. Software supply chain security practices is so critical for us but bamboo does not have any feature.\n"
}
|
[
{
"author": "Kian Stack Mumo Systems",
"body": "[@Emirhan Do?andemir](/t5/user/viewprofilepage/user-id/5359825),\n\nI'm not seeing any open issues in the Bamboo project related to this. Maybe you could raise a feature request?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Bamboo-questions/When-can-we-create-a-SLSA-provenance-with-bamboo/qaq-p/2528071
| null |
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