question
dict | answers
listlengths 1
27
| url
stringlengths 66
601
| tags
listlengths 1
15
⌀ |
|---|---|---|---|
{
"author": "Zekeriya Spoth",
"title": "Due Date Validator",
"body": "So I have a custom field in a form where a client would select a due date for their request. I created a 'date compare validator' and set it up so that the condition was \"\\>3d\", meaning the client had select a due date that was more than 3 days in the future.\n\nIt was successful until it randomly stopped working. This error keeps showing up saying that the \"selected due date is not greater that...\" when it is in fact greater than the due date. I have an attached screenshot of the selected date along with the error that shows up and it just doesn't make sense so maybe it's a bug? Any help is appreciated!\n\n![Screenshot 2024-06-24 at 3.09.51?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331494iB4F2862D863ED89A/image-size/large?v=v2&px=999 \"Screenshot 2024-06-24 at 3.09.51?PM.png\")![Screenshot 2024-06-24 at 3.09.58?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331493i7516FE3CB6B13D01/image-size/large?v=v2&px=999 \"Screenshot 2024-06-24 at 3.09.58?PM.png\")\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Zekeriya Spoth](/t5/user/viewprofilepage/user-id/5512989)\n\nWelcome to the Atlassian community.\n\nI am having the same experience. I have not tried this before so I don't know if this is a new issue/bug or has been this way for some time.\n\nWith today being June 24 I get the error if I select June 28 or sooner. But if I select June 29 that is accepted.\n\nThis doesn't happen only in the Form. It also happens in the Create Issue dialog.\n\nI found a recent bug related to the Date Compare Validator when the System Due Date field is used, but that specifically mentions a comparison to now().\n\n<https://jira.atlassian.com/browse/JRACLOUD-84054>\n\nI recommend that you ask your Jira Administrator to open a support case about this directly with Atlassian. It would be wonderful if you report back here what you learn from Atlassian support.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Due-Date-Validator/qaq-p/2735177
| null |
{
"author": "Fabrice Gantois",
"title": "how to value the mail sender in the reporter field ?",
"body": "Hi everybody\n\nMy mail process to create ticket in Jira is ok but I dont find how force the reporter field with the sender of the mail ?\n\nwe note that the sender has an account in Jira.\n\nHi everybody my mail process to create ticket in Jira is ok. But I dont find how force the ticket reporter field with the sender of the mail ? For information we know that the sender has already an account in Jira. Thanks in advance for your help and answer. Fabrice\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Fabrice Gantois](/t5/user/viewprofilepage/user-id/5317291)\n\nIn what type of project are you creating the issues?\n\nDoes the sender of the email have licensed access to your Jira instance, and access to create issues in the specified target project?\n",
"comments": [
{
"author": "Fabrice Gantois",
"body": "Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)\n\nthanks for your answer.\n\nMy apologies because after new tests , the ticket's generation is good. The name in the mail's CC field valued in the watcher field.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/how-to-value-the-mail-sender-in-the-reporter-field/qaq-p/2735030
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Fathima Nahda",
"title": "Automation Rule to calculate actual working hours and estimated time",
"body": "I'd like to know add automation to calculate difference between original estimate and actual time spent\n"
}
|
[
{
"author": "Tommaso Gionfriddo _Teklada_",
"body": "Hi [@Fathima Nahda](/t5/user/viewprofilepage/user-id/5527825) , welcome to the community!\n\nUsing [maths expressions with smart values](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/) is how you can achieve this.\n\nTo access the original estimate and time spent, use the following smart values\n\n* {{issue.timetracking.originalEstimateSeconds}}\n* {{ issue.timetracking.timeSpentSeconds}}\n\nThen subtract the time spent from the original estimate, and find the absolute value of the result via the following\n\n```\n{{#=}}ABS({{issue.timetracking.originalEstimateSeconds}}-{{ issue.timetracking.timeSpentSeconds}}){{/}}\n```\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Automation-Rule-to-calculate-actual-working-hours-and-estimated/qaq-p/2734983
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "John Lord",
"title": "cancelling mass issues at once",
"body": "Hello,\n\nI need to cancel about 400 issues and I do not want to have to do these manually. Is there a way to make an automation to do this? I tried in the sandbox to trigger the automation from a manual trigger but it looks like it only does it from the issue I am triggering it on from. Any suggestions would be greatly appreciated!\n"
}
|
[
{
"author": "Aron Gombas _Midori_",
"body": "If you want to implement this with an automation rule (which is a good idea if it will need to be repeated in the future), then:\n\n* it is true that the \"Manual\" trigger will only make the rule work only on that *single* issue on which the trigger link was clicked\n* but it is possible to add another component to the rule which executes a CQL search and then passes the search results to the subsequent actions (basically ignoring/overriding the original issue which was clicked)\n",
"comments": null
},
{
"author": "Tommaso Gionfriddo _Teklada_",
"body": "Hi [@John Lord](/t5/user/viewprofilepage/user-id/5435545) ,\n\nWhilst you can use an automation for this, which I'll briefly cover later, I would reccomend instead to simply use the bulk edit feature.\n\nBulk change {#toc-hId--354289294}\n---------------------------------\n\nHere's Atlassian's documentation for the feature: <https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/>\n\nTo summarise\n\n1. Run a JQL/basic issue search to find all 400 of your issues\n2. Click **...** \\> **Bulk change all x issue(s)![Screenshot 2024-06-24 at 16.51.57.png](https://community.atlassian.com/t5/image/serverpage/image-id/331458i551AAD104FC297D4/image-size/large?v=v2&px=999 \"Screenshot 2024-06-24 at 16.51.57.png\")**\n3. Select all desired issues by clicking the top checkbox![Screenshot 2024-06-24 at 16.52.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/331457i143D30DFBC5CB2E4/image-size/large?v=v2&px=999 \"Screenshot 2024-06-24 at 16.52.49.png\")\n4. Select **Transition issues** and follow the UI prompts\n\nAutomation method {#toc-hId-2133223539}\n---------------------------------------\n\nThe simplest way to perform bulk changes via automation is to use the Scheduled trigger\n\n1. Create an automation with a scheduled trigger, and tick **Run a JQL search and...**\n2. Whatever actions are added to the automation will be performed for each issue found by the JQL search.\n3. Enable the scheduled automation temporarily and select **...** \\> **Run** **rule**\n4. Once the automation has finished running, disable the rule so that it doesn't run again in the background.\n",
"comments": null
},
{
"author": "Ezgi Bay?nd?r",
"body": "Hey [@John Lord](/t5/user/viewprofilepage/user-id/5435545) !\n\nYou can filter that 400 issues from issue navigator and click 3 fot icon. With bulk change all option, you can transition your issues to cancel status.\n\n![image (31).png](https://community.atlassian.com/t5/image/serverpage/image-id/331456iE3C44965D2E14562/image-size/large?v=v2&px=999 \"image (31).png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/cancelling-mass-issues-at-once/qaq-p/2734929
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "???? ??????????",
"title": "The option to create a new item from the column just disappeared",
"body": "It happened for 80% users in my office. I tried using Google Chrome and Safari browsers and a private browser window too, of course. It still happen( and of course clearing cache wasn't helpful.\n\nMy project is Team-driven software development. it happen not in all projects.\n\nI can create issues in my project just with Create button\n"
}
|
[
{
"author": "Dave Rosenlund _Trundl_",
"body": "Welcome to the community, [@???? ??????????](/t5/user/viewprofilepage/user-id/5524104). I cannot reproduce the problem and have not seen anyone else report this. This leads me to believe it's something specific to your site.\n\nPlease check with your Jira administrator to see if some permissions have changed; otherwise, I'd [check in with Atlassian support](https://support.atlassian.com/contact).\n\nBest,\n\n-dave\n",
"comments": [
{
"author": "???? ??????????",
"body": "[@Dor Hadad](/t5/user/viewprofilepage/user-id/5524069) have this problem too \n\nhere <https://community.atlassian.com/t5/Jira-Work-Management-Questions/The-create-option-disappeared-from-the-New-Items-column-of-my/qaq-p/2464245#U2735641>\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/The-option-to-create-a-new-item-from-the-column-just-disappeared/qaq-p/2733371
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Ishita Avinash",
"title": "Automate the transition of the workflow status when specific subtasks are marked as complete",
"body": "Could you suggest a method for transitioning the workflow status in our Jira project to a specific state when only the IT and DevOps subtasks are marked as completed?\n\nWe have X number of subtasks categorized as IT and DevOps tasks, while the remaining subtasks may still be in the open state.\n"
}
|
[
{
"author": "Vikrant Yadav",
"body": "Hi [@Ishita Avinash](/t5/user/viewprofilepage/user-id/4990422) Are you looking something similar? :\n\n![Screenshot 2024-06-21 at 6.10.21?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/331119iB3B887EBAEE6FC59/image-size/large?v=v2&px=999 \"Screenshot 2024-06-21 at 6.10.21?PM.png\")\n",
"comments": [
{
"author": "Jovin",
"body": "This is far more elegant than mine [@Vikrant Yadav](/t5/user/viewprofilepage/user-id/1801711) ! And uses less automation executions... I may need to update some of my own in my environment ?\n"
}
]
},
{
"author": "Jovin",
"body": "Hey [@Ishita Avinash](/t5/user/viewprofilepage/user-id/4990422)\n\nThis will require a bit of automation rule creation, let's go through it.\n\nSome basics:\n\n* All automation rules involved below must be able to be triggered by other rules, you can turn this flag on in the \"Rule Details\" section\n* I assume you have a label called \"IT\" or \"DevOps\" for the purposes of this, if you use another field, simply change as required\n* I assume the Subtask has a Parent\n* I will assume the below workflows:\n * Subtasks: To Do \\> In Progress \\> Done\n * Stories: To Do \\> Awaiting Tasks \\<\\> In Progress \\> Done\n\nOkay, assumptions out of the way - automation rule time!\n\n**Rule 1: User closed IT or DevOps Subtask**\n\nWhen a subtask has been closed, if the label \"IT\" or \"DevOps\" is present, this rule will log 0m work on the parent, triggering Rule 2.\n\n* **TRIGGER: When: Issue transitioned**\n * From status: Leave blank (for from all statuses)\n * To status: Done\n* **IF: Add a condition: Issue fields condition**\n * Field: Issue type\n * Condition: equals\n * Value: Subtask\n* **IF: Add a condition: Issue fields condition**\n * Field: Labels\n * Condition: Contains any of\n * Values: IT, DevOps\n* **FOR EACH: Add a branch: Branch rule / related issues**\n * Types of related issues: Parent\n* **Add to branch: THEN: Add an action: Log work**\n * Time spent: 0m\n * Date started: {{now}}\n * Work description: {{triggerIssue.Summary}} has been closed.\n\n**Rule 2: When IT or DevOps Subtask Closed, Check all Subtasks**\n\nWhen work is logged on this ticket, find out if all IT or DevOps subtasks are complete, if they are, transition to In Progress.\n\n* **TRIGGER: When: Work logged**\n * For: All worklog operations\n* (Optional) **IF: Add a condition: Issue fields condition**\n * Field: Status\n * Condition: equals\n * Value: Awaiting Tasks\n* **THEN: Add an action: Lookup issues**\n * JQL: \n parent = {{issue.key}} AND labels IN (IT, DevOps) AND status != Done\n* **IF: Add a condition: {{smart values}} condition**\n * First value: {{lookupIssues.size}}\n * Condition: equals\n * Second value: 0\n* **THEN: Add an action: Transition issue**\n * Destination status: In Progress\n\nShould be all good then!\n",
"comments": [
{
"author": "Ishita Avinash",
"body": "Hi Team,\n\nI apologize for my delayed response. I would appreciate your assistance with a couple of queries related to a project I'm working on. The project includes a rule that transitions the main issue status to \"IT-Finance complete\" when specific subtasks, with prefixes \"IT\" and \"Fin,\" are marked as \"Done.\" I have two questions:\n\n1.**JQL Query and Transition Rule:** I need help reviewing my transition rule and JQL query. Could you please examine the screenshot I've attached and suggest any improvements? Specifically, I'm looking for advice on how to consolidate the five subtasks into a single JQL query.![test p.png](https://community.atlassian.com/t5/image/serverpage/image-id/339125i04B9E39422C868CF/image-size/large?v=v2&px=999 \"test p.png\")\n\n2. **Duplicate Email Notifications:** We have another rule that sends an email notification when the status is changed to \"IT-Finance setup complete.\" However, this rule is sending duplicate emails simultaneously. Can you help identify the cause of these duplicate emails and provide guidance on how to resolve this issue?\n\nThank you in advance for your help!![Screenshot 2024-07-31 174916.png](https://community.atlassian.com/t5/image/serverpage/image-id/339123i0C5FE86113083B9C/image-size/large?v=v2&px=999 \"Screenshot 2024-07-31 174916.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Automate-the-transition-of-the-workflow-status-when-specific/qaq-p/2733272
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Emmanuel Katto",
"title": "Emmanuel Katto Uganda : Is there a way to bulk move issues in next-gen projects on Jira Cloud?",
"body": "Hi Everyone, I'm Emmanuel Katto from Uganda. Is there a way to bulk move issues in next-gen projects on Jira Cloud? I'd appreciate any suggestions or tips you might have. Your insights would be very helpful!\n\nThanks \\& Regards\n\n**Emmanuel Katto Uganda**\n"
}
|
[
{
"author": "Valerie Knapp",
"body": "Hi [@Emmanuel Katto](/t5/user/viewprofilepage/user-id/5524922) , welcome to the Atlassian Community and thanks for your question.\n\nYou could export the issues from the company-managed project and import them using the External System Import tool in the global Jira settings.\n\nPlease refer to the documentation for how to export and import in Jira cloud here -<https://support.atlassian.com/jira-cloud-administration/docs/import-and-export-your-data-to-and-from-jira-cloud/>\n\nI hope this helps but if you have other questions or get stuck, please just write again and either I or someone else will try to assist you.\n\nCheers\n",
"comments": null
},
{
"author": "Luka Hummel - codefortynine",
"body": "Hi [@Emmanuel Katto](/t5/user/viewprofilepage/user-id/5524922) and welcome to the community!\n\nIf you are willing to use a third-party app, you could try our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2733001)**.** Deep Clone allows you to clone issues in bulk and move them between projects. It is particularly useful when you need to duplicate the issues in a next-gen project and transfer them accordingly.\n\nWith [Advanced Project Clone](https://documentation.codefortynine.com/deep-clone-for-jira/project-clone#ProjectClone-AdvancedProjectClone?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2733001), Deep Clone can also clone whole team-managed projects.\n\n*** ** * ** ***\n\nBtw, I'm actually going to visit Uganda in August. Any suggestions for a visit?\n",
"comments": null
},
{
"author": "Clara Belin-Brosseau",
"body": "Hello [@Emmanuel Katto](/t5/user/viewprofilepage/user-id/5524922)\n\nIf you're seeking for an easy way to **bulk clone all your issues** , you can try our app [Elements Copy \\& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2733001&utm_keyword=CS&utm_vendorID=4952) that allows you to clone issues with all their content (summary, description, custom fields, comments, attachments, etc.) and their child issues.\n\nYou can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/bulk-copy-up-to-1000-jira-issues-at-once?&utm_source=community&utm_medium=answer&utm_campaign=question_2733001&utm_keyword=CS&utm_vendorID=4952).\n\nYou can try the app for **free during 30 days** (and it stays free under 10 users).\n\nKind regards,\n\nClara\n",
"comments": null
},
{
"author": "Fazila Ashraf",
"body": "Hi [@Emmanuel Katto](/t5/user/viewprofilepage/user-id/5524922)\n\nWelcome to community!\n\nCan you describe more on your ask?\n\nIt is generally possible to bulk move between team managed projects but i guess there is an additional factor in the ask that is causing concern to you.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Emmanuel-Katto-Uganda-Is-there-a-way-to-bulk-move-issues-in-next/qaq-p/2733001
| null |
{
"author": "Lex Baldridge",
"title": "How to start create an issue after a specified issue is moved to done?",
"body": "I am currently having a problem where after 1 issue is transitioned to done using an automation rule the next issue will not create.\n\nThe automation rule used to move the issue to done is shown below:\n\n![Capture 4.PNG](/t5/image/serverpage/image-id/331438i6F348C617525198F/image-size/large?v=v2&px=999 \"Capture 4.PNG\")\n\nI need to have this rule in place or at least one similar to cause a chain effect.\n\nThe Rule I am having issues with is the rule following the epic creation and the first issue creation. I have included the audit log and the actual steps of the rule.\n\n![Capture 6.PNG](/t5/image/serverpage/image-id/331441i9161A34F5C04ECD6/image-size/large?v=v2&px=999 \"Capture 6.PNG\")![Capture5.PNG](/t5/image/serverpage/image-id/331440iF96B8063D2F88381/image-size/large?v=v2&px=999 \"Capture5.PNG\")\n\nI am having issues with the issue field condition; I have tried both summary and issue type and get the same error each time.\n"
}
|
[
{
"author": "Tommaso Gionfriddo _Teklada_",
"body": "Hi [@Lex Baldridge](/t5/user/viewprofilepage/user-id/5514050) ,\n\nUnfortunately it's difficult to diagnose the issue without further information. When you say you have tried issue type in the condition, what do you mean by that?\n\nDoes the automation work as expected if you remove that condition and test it?\n\nCould you also please confirm the exact value of the issue ECI2024-143's summary?\n",
"comments": [
{
"author": "Lex Baldridge",
"body": "As in issue type I change the condition box to issue type instead of summary and change it to the issue type that is moving.\n\nThe automation does work without the condition however I need the condition because there is multiple Issues that have the same transition. Such as Me gate 1 moves from Scott, In progress, or Uncle Jesse to done. And ME Gate 2 also follows the same movement from Scott, In progress, or Uncle Jesse to done.\n\nThe summary would change per epic being the part number. So the summary for a certain issue would be the issue name and then a custom field for the part number.\n"
},
{
"author": "Tommaso Gionfriddo _Teklada_",
"body": "It's strange that the condition failed when it was based on issue type, assuming it was set correctly.\n\nCould you please provide a screenshot of the configuration of the Summary starts with condition?\n"
},
{
"author": "Lex Baldridge",
"body": "Here is what it looks like with the issue type:\n\n![Capture7.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/331480iDBE62D7A41DF9421/image-size/large?v=v2&px=999 \"Capture7.PNG\")\n\nAnd this is what it looks like with the summary:\n\n![Capture8.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/331479i74F02F7B8F23222A/image-size/large?v=v2&px=999 \"Capture8.PNG\")\n"
},
{
"author": "Lex Baldridge",
"body": "In addition, if I manual click from in progress to done it will trigger and follow the rule. It is just when it is automated to move to done is when the rule fails.\n"
},
{
"author": "Tommaso Gionfriddo _Teklada_",
"body": "Oh, my apologies then, I misunderstood what problem you were facing.\n\nBy default, automations will not be triggered by actions from other automations.\n\nPlease enable the checkbox labelled \"Check to allow other rule actions to trigger this rule.\" Which can be found when viewing the automation rule details.\n\nThis should solve your problem\n"
}
]
},
{
"author": "Jim Knepley - ReleaseTEAM",
"body": "Is it possible that you have multiple statuses with the name \"Done\" ?\n\nFor example, in team-managed projects, I'm pretty sure that every status is specific to that project, so if you have 3 team-managed projects, you could have 3 \"Done\" statuses.\n",
"comments": [
{
"author": "Lex Baldridge",
"body": "There is only one status that equals done, in total there is:\n\n* In Progress\n* Scotty\n* Phil\n* Andys review\n* Uncle Jesse\n* Dr.Thunderbeef\n* Done\n\nAll of them flow into the same done section\n"
},
{
"author": "Tommaso Gionfriddo _Teklada_",
"body": "[@Jim Knepley - ReleaseTEAM](/t5/user/viewprofilepage/user-id/5333848), I believe the problem is not related to the status as the automation is being triggered upon status change. There would not be any entry in the log if the issue was being transitioned to the wrong status\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-to-start-create-an-issue-after-a-specified-issue-is-moved-to/qaq-p/2734871
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Johannes Fuenger",
"title": "JIRA and transaction issue",
"body": "Hello, \n\nhope someone out there may help with a solution/workaround.\n\nThe challenge:\n\nI have a project containg two issue types: Task and Improvement: \n\nTask issues of type Task contain ideas for further extented implementation of a software (+1000). These tasks are initially of a status \"open\" and are categorized via a customfield A, B, C, D with a weighting value of 1 (=low) to 3(=high) giving the potential positive impact to the software.\n\n<br />\n\nIf the implementation idea shall be implemented the Task will be moved to a status \"tobeimplemented\" \n\nAdditionally there are issues of Type Improvement defined per category A, B, C, D,... with a field counting the weighting values of all implementation ideas in status \"tobeimplemented\". \n\nI have implemented this as a rule for the issue typ Task being executed for each Task being moved to status \"tobeimplmented\" \n\nThe rule simply picks up the related issue of type improvement and adds the weighting factor of that issue to the custom counter of the related issue of type Improvement based upon its category..\n\nThe rule works fine, as long as I move task by Task to the status \"tobeimplemnted\" \n\nAs soon as I do a bulk update and move more than one task to the status \"tobeimplmented\" it doesn't add to the actual value of the counter field, i.e. \n- I do a bulk update of two tasks of category A with weighting factor of 1 each. \n- The counter value before execution of the change 100. \n- the expected result should be 100 + 1 + 1 = 102 \n- the rule is executed properl twice, \n- the audit log shows, that the counter value to be added by 1 in both cases is 100\n\nIt seems to be an transactional issue because two instances of a rule working on the same improvement issue at the sametime.\n\nHow may I solve the probelm? Any ideas? \n\nKind Regards \n\nJohannes\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Johannes Fuenger](/t5/user/viewprofilepage/user-id/5470373)\n\nYou have posted the same question twice.\n\n<https://community.atlassian.com/t5/Jira-questions/JIRA-and-transaction-issue/qaq-p/2732953>\n\nYou tagged that other post as \"data center\" and you tagged this post as \"cloud\". Which hosting type are you actually using?\n",
"comments": [
{
"author": "Johannes Fuenger",
"body": "Trudy, thanks for the hint. It is the data center version.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/JIRA-and-transaction-issue/qaq-p/2732954
|
[
"data-center"
] |
{
"author": "Jose Lopez",
"title": "Could someone provide me with an overview of the Jira system technical architecture please?.",
"body": "it is for my school\n"
}
|
[
{
"author": "Nicolas Grossi",
"body": "[@Jose Lopez](/t5/user/viewprofilepage/user-id/5525643) I guess that the best option you have is to contact support.atlassian.com and explain your situation. You might have some info if support team review your case.\n\nNicolas\n",
"comments": [
{
"author": "Jose Lopez",
"body": "thank you very much.\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@Jose Lopez](/t5/user/viewprofilepage/user-id/5525643)\n\nWelcome to the Atlassian community.\n\nCan you provide more information about the type of information you are trying to obtain?\n\nAlso, are you looking for information for the Jira Data Center product (self-hosted) or the Jira Cloud product (SaaS)?\n\nYou said this is for your school. For what purpose is the information going to be used?\n",
"comments": [
{
"author": "Jose Lopez",
"body": "The information I need is this, it's about the tour in general, either one would work. As I said, these are educational purposes, it is for an end-of-semester project, thank you very much. \nThis is the information I need, no need to be so specific.\n\n1.- System architecture: provides an overview of the \nTechnical architecture of the system.\n\n2.- Platform and tools: Describe the platforms and tools. \nnecessary to implement and run the system.\n\n3.- Integrations: Details the necessary integrations with other systems. \nand applications. \nor is.\n"
},
{
"author": "Trudy Claspill",
"body": "Is this a project that you are doing for school credit? Are you asking us to point you to resources where you can get the information, or provide you with the completed information?\n\nDo you have any knowledge about the Jira product and the purpose for which it is used? Why are you asking about this product specifically?\n\nYou are asking for information using very broad questions , each of which could lead to a dozen more questions that need to be answered.\n\nFor example, if you are asking about the Jira Cloud product, that is a \"software as a service\" product. In the case your question 2 is irrelevant because the platform and tools needed to implement the system are part of the service provided by Atlassian.\n\nIf you are asking about the Jira Data Center products, then you host it yourself. You provide all the systems and tools. Atlassian provides documentation you can reference to get the specifications for that.\n\nThe architecture of the system likewise depends on which you choose to implement.\n\nAs for your question 3, that would depend specifically on the systems and applications with with you want to know integrate.\n"
}
]
},
{
"author": "Nicolas Grossi",
"body": "[@Jose Lopez](/t5/user/viewprofilepage/user-id/5525643) Welcome, what is your license type ?\n\nNicolas\n",
"comments": [
{
"author": "Jose Lopez",
"body": "i dont have a license because im doing a work for my university.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Could-someone-provide-me-with-an-overview-of-the-Jira-system/qaq-p/2732795
| null |
{
"author": "Rajeev John",
"title": "multiple approvers",
"body": "HI,\n\nHas anyone tried the approval process as mentioned on --\n\n<https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/>\n\nAnd if you have, does it work as mentioned on the tin?\n\nMany thanks\n\nRaj\n"
}
|
[
{
"author": "Ste Wright",
"body": "Hi [@Rajeev John](/t5/user/viewprofilepage/user-id/5508192)\n\nYou've placed this question in Jira Work Management, but linked to a page in Jira Service Management support.\n\nDo you need help with a JWM approval flow, or JSM? :)\n\nSte\n",
"comments": [
{
"author": "Rajeev John",
"body": "Apologies. I need help with JSM, specifically with 2 stage change approvals.\n\nMany thanks\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/multiple-approvers/qaq-p/2731983
|
[
"cloud"
] |
{
"author": "Robert McClung",
"title": "How do I set up work flows for different Issue Types within the same Project?",
"body": "Hi Everyone!\n\nI have two different Issue Types within the same Project in Jira Work Management. These Issue Types need to have different work flows. However, when I go to the Work Flow Editor, I can only edit ALL Issue Types at once, not individual Issue Types. Is there a way to work around this?\n\nI am primarily trying to have the different Issue Types flow to different Statuses on the Board when initially created, and then let the Automation rules work from there.\n"
}
|
[
{
"author": "Nicolas Grossi",
"body": "[@Robert McClung](/t5/user/viewprofilepage/user-id/5303603) Workflows are per project and Issue types in jira\n\nSee: <https://community.atlassian.com/t5/Jira-questions/How-to-have-different-workflow-for-different-issue-types/qaq-p/702728>\n\nHTH\n\nNicolas\n",
"comments": [
{
"author": "Robert McClung",
"body": "Hello Nicolas,\n\nThank you. It looks to be possible, I just need to contact our Jira Admin. Thanks for the help!\n"
}
]
},
{
"author": "Nicolas Grossi",
"body": "[@Robert McClung](/t5/user/viewprofilepage/user-id/5303603) A pleasure!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/How-do-I-set-up-work-flows-for-different-Issue-Types-within-the/qaq-p/2731177
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Mehedi Hassan",
"title": "Sub-Tasks can't be pushed in to Current Sprint",
"body": "Main task is moveable in to the Current Sprint but it's not allowing to push Sub-Task of that Main task in to the Current Sprint. It always remains in the Backlog.\n\nDoes anyone know the reason?\n"
}
|
[
{
"author": "Trudy Claspill",
"body": "Hello [@Mehedi Hassan](/t5/user/viewprofilepage/user-id/5519333)\n\nWelcome to the Atlassian community.\n\nNormally a subtask should move with its parent issue into and out of sprints. If you are seeing something different, we need more information to try to help you debug that.\n\nCan you please provide a screen image of what you are seeing?\n\nAfter moving the parent issue to the sprint have you refreshed your screen?\n\nWhat type of project are you using? You can get that information from the Type column on the View All Projects page under the Projects menu.\n",
"comments": [
{
"author": "Mehedi Hassan",
"body": "Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)\n\nThanks for your response.\n\nIn a few Projects, ST's are not behaving as expected.\n\nIt is a company-managed project. Main task \\& ST are visible in Backlog. While I am trying to send both in the Current Sprint, Main task is being added without ST. And they are visible in Current Sprint \\& Backlog respectively. While dragging by selecting both, both are being visible in the Current Sprint but after refreshing, I see that the Main task is in the Current Sprint and ST is still in Backlog.\n\nI am sharing a few pictures for a better understanding...![4.png](https://community.atlassian.com/t5/image/serverpage/image-id/330654i7A985B7A2E0AC400/image-size/large?v=v2&px=999 \"4.png\")![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/330655i14880E5CB53D73B0/image-size/large?v=v2&px=999 \"3.png\")![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/330652iB752E00F4DCAFFF5/image-size/large?v=v2&px=999 \"2.png\")![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/330656i4F9DA02F8E029279/image-size/large?v=v2&px=999 \"1.png\")\n"
},
{
"author": "Trudy Claspill",
"body": "Thank you for those images.\n\nWhat is the project type you're using? You can get that information from the View All Projects page under the Projects menu.\n\nWhat browser application are you using? Have you tried this in another browser application?\n\nDo other users have the same experience?\n"
},
{
"author": "Mehedi Hassan",
"body": "team-managed projects are giving this issue.\n\nNormally I use Chrome browser. Just now I tried on Microsoft edge and the ST is not visible anywhere, I can only see the Main Task.\n\nEveryone in my team having the same issue, we are all using Google Chrome as browser.\n"
},
{
"author": "Mehedi Hassan",
"body": "Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) \nIs there any update for me?\n"
},
{
"author": "Trudy Claspill",
"body": "I have not been able to recreate your issue.\n\nI recommend that you ask your Jira Administrator to open a support case directly with Atlassian about this.\n\nIt would be great if you would report back here what you learn.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Sub-Tasks-can-t-be-pushed-in-to-Current-Sprint/qaq-p/2730070
|
[
"cloud"
] |
{
"author": "Yash Pradhan",
"title": "Not able to create Groups",
"body": "Hi Team, \nI have a Site admin rights but i am not able to create or edit groups earlier which were created by me by with same configuration, Is there any new implementation has been done that moving forward only ORG Admin can Create/edit Groups. \n\n2. Is there any way to provide limited access to user where they can add/remove anyone people from particular group . \n"
}
|
[
{
"author": "Sagar",
"body": "Hi [@Yash Pradhan](/t5/user/viewprofilepage/user-id/4677554)\n\nA Site Admin can create a user or group at the site level. You might want to ask your Organization Admins if you can be elevated to that level of access.\n\nPlease check the below document for what are the different types of admin roles and what they can do.\n\n<https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Not-able-to-create-Groups/qaq-p/2729310
|
[
"cloud",
"jira-work-management-cloud"
] |
{
"author": "Frank Voss",
"title": "Why do the rows disappear??",
"body": "Whenever I update a field in the List View in JWM or Jira Software, the row just disappears. And they will keep disappearing as long as I continue to update a field. I have to refresh for everything to come back again! It is very annoying but it did not used to be this way. Makes everyone not want to update this way. I just can not figure out how to fix it. Please help.\n"
}
|
[
{
"author": "Mohanraj Thangamuthu",
"body": "Hello Frank, Good day. I am unable to reproduce this issue from our end. For example, I updated status and assignee from list view and no changed observed on view. Are you updating custom field ?. Also have you tried using different web browser ?\n",
"comments": [
{
"author": "Frank Voss",
"body": "So you updated a field and it didn't have the line disappear? That's weird. It is somewhat annoying on our end. But it doesn't happen everytime. Thanks for your suggestions.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Work-Management-Questions/Why-do-the-rows-disappear/qaq-p/2729067
| null |
{
"author": "Joe",
"title": "Where can I find this in Enterprise Insights Table?",
"body": "I have dependencies that are cross portoflio. I want to find them easily, rather than building a view of program to portfolio on requestor and depends on.\n\nI get this warning sign in said dependency but for the life of me I can't find that error/alert in any table in Enterprise Insights.\n\nAnyone know where it's hiding?\n\n![Screenshot 2023-11-18 at 11.20.14 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292621i9D90429E40F210C4/image-size/large?v=v2&px=999 \"Screenshot 2023-11-18 at 11.20.14 AM.png\")\n\nThis is the warning: \nPlanning Increment conflict. This Dependency and its associated work item are assigned to different Planning Increments\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "I don't believe there is a table that caches Planning Increment Conflicts. The follow SQL will find those in error, although I didn't take into consideration Kanban Teams: \n\n|---------------|-----------------------------------------------------------------------------------|--------------------------|-----------|---------|-------------------|-------------------------------------------------------------------------------------------------------------------------|\n| Dependency ID | Dependency Title | Dependency Type | Status | Work PI | Dependent Work PI | Planning Error MSG |\n| 2892 | Clarity on security and privacy laws to be implemented in consumer goods industry | Epic External Dependency | Committed | R5 | R4 | Planning Increment conflict. This Dependency and its associated work item are assigned to different Planning Increments |\n| 2893 | Server updates | Program Dependency | Committed | R5 | R4 | Planning Increment conflict. This Dependency and its associated work item are assigned to different Planning Increments |\n\n```\nSELECT D.[Dependency ID], D.[Dependency Title], D.[Dependency Type], D.[Status], PI_REQUEST.[PI Name] AS [Work PI], PI_PLANNED.[PI Name] AS [Dependent Work PI], \n 'Planning Increment conflict. This Dependency and its associated work item are assigned to different Planning Increments' AS [Planning Error MSG]\nFROM [current_dw].[Dependency] AS D\nLEFT OUTER JOIN [current_dw].[Program Increment] AS PI_REQUEST ON PI_REQUEST.[Program Increment ID] = D.[FK Program Increment ID]\nLEFT OUTER JOIN [current_dw].[MAP Dependency to Story] AS D2S ON [FK Dependency ID] = D.[FK Epic ID]\nLEFT OUTER JOIN [current_dw].[Story] AS DEPENDENT_STORY ON DEPENDENT_STORY.[Story ID] = D2S.[FK Story ID]\nLEFT OUTER JOIN [current_dw].[Program Increment] AS PI_PLANNED ON PI_PLANNED.[Program Increment ID] = DEPENDENT_STORY.[FK Program Increment ID]\nWHERE D.[Delivered Flag] = 'No'\n AND D.[No Work Required Flag] = 'No'\n AND D.[Commited Flag] = 'Yes'\n AND PI_REQUEST.[PI Name] != PI_PLANNED.[PI Name]\n```\n\n<br />\n\n<br />\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Where-can-I-find-this-in-Enterprise-Insights-Table/qaq-p/2537469
| null |
{
"author": "alexanderstodola",
"title": "Tracking Dependencies Prior to Commitment",
"body": "My organization recently moved from tracking external requests in Jira as DSTs to using dependencies in Jira Align. We have an extensive review and prioritization process requests we get and it can take sometimes months to move to COMMIT status. With DSTs in Jira, we used labels to track and monitor the status of the requests as we conducted our internal review. However, it appears that Jira Align allows no such method of triaging or groping dependencies. Our backlog can often have over 100 requests, so currently Jira align seems to offer no way of organizing this mass of non committed dependencies.\n\nI thought that we might be able to export the \"Chats\" associated with the Dependencies, but the resulting CSV file does not include this field despite changing the displayed columns on the dependency page.\n\nThe exported CSV file does allow the user to capture the reason why a dependency is blocked, but our organization would not prefer us to block all dependencies in our pre review.\n\nAnyone have any advice? I was hoping that Jira Align would make our lives easier, but this inability to track dependencies at a granular level is resulting in a lot of disruption in our organization.\n"
}
|
[
{
"author": "Kim Herren",
"body": "Will it help to filter the requests in the dependency grid by status? Start with the ones Not Committed and then move to Proposed and also Blocked. You could also review those that have No Work selected to have the teams discuss that scenario as well.\n\n![Screenshot 2023-11-16 at 3.55.26?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292320i77DC801CAD31565E/image-size/large?v=v2&px=999 \"Screenshot 2023-11-16 at 3.55.26?PM.png\")\n",
"comments": null
},
{
"author": "Allan Maxwell",
"body": "[@alexanderstodola](/t5/user/viewprofilepage/user-id/5366432)\n\n**Dependencies now supported in API 2.0**\n\nWe've added an endpoint for dependencies in the API 2.0. This enables you to create, read, update, and delete dependencies. API details are available in swagger, and documentation on using API 2.0 can be found [here](https://help.jiraalign.com/hc/en-us/articles/360045371954-Getting-started-with-the-REST-API-2-0).\n",
"comments": null
},
{
"author": "Allan Maxwell",
"body": "I'm not clear on what types of label values you are using in Jira, so it's kind of difficult to recommend a solution in Align.\n\n~~You could probably use the comments as you describe and create the required export file using Jira Aligns API.~~. My bad ...dependency API is not released yet.\n\nA pretty elaborate hack might be to make use of custom rooms. Each work item at the required level would need to use a field to indicate one or more rooms that the it's associated dependencies should appear in. Whomever is managing those dependencies would periodically open the room and status/etc. the Dependencies. The downfall of this approach is that all dependencies for the work item will show up in any room to which they are \"tagged\". Some pics below:\n\n![Screenshot 2023-11-16 at 3.42.18 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292315iD94826EFAB4440E2/image-size/large?v=v2&px=999 \"Screenshot 2023-11-16 at 3.42.18 PM.png\")\n\n--------------\n\n![Screenshot 2023-11-16 at 3.40.12 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292316i70538E8DC29B74BC/image-size/large?v=v2&px=999 \"Screenshot 2023-11-16 at 3.40.12 PM.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Tracking-Dependencies-Prior-to-Commitment/qaq-p/2535880
|
[
"csv",
"ms-excel",
"status"
] |
{
"author": "manish a",
"title": "Column reordering",
"body": "As per the latest release notes from jira align\n\n<https://help.jiraalign.com/hc/en-us/articles/19617146364948>\n\nI can see that\n\n**Column re-ordering:**\n\n* Use Tab to navigate through the table headers\n* Pressing Space on a header will start reordering mode\n* Use the left and right arrow keys to move the column\n* Pressing Space again ends reordering\n* Pressing Enter on a header will sort the column if it is sortable\n\nI tried it in the epic grid view however I am not able to reorder the columns. Can someone suggest how to reorder the columns.\n\nThanks.\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "As of v10.125, that functionality is only available on OKR Hub.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Column-reordering/qaq-p/2535422
| null |
{
"author": "Heidi Hendry",
"title": "Reporting Implications to assigning a Primary Program to a Portfolio Epic in Jira Align",
"body": "What is the implication and guidance for which program of work should be assigned the Primary Program in a Portfolio Epic. \n\n[The help document for Epics says](https://help.jiraalign.com/hc/en-us/articles/115000091374-Manage-epics) that the Primary Program is **responsible for delivery of the Portfolio Epic.** \n\nWe have cross-Portfolio teams working on Epics. We know that if a TECH program is assigned as Primary Program then that Epic will not appear in the NONTECH Portfolio Room Execution view even if a child NONTECH Program is assigned as an Additional Program. \n(Bug [JIRAALIGN-5889 )](https://jira.atlassian.com/browse/JIRAALIGN-5889) \n\nWhat other reporting implications are there to assigning the TECH program to the Epic?\n"
}
|
[
{
"author": "Sam Tsubota",
"body": "Hi [@Heidi Hendry](/t5/user/viewprofilepage/user-id/5202721) , the Status Report now displays epics programs assigned as the primary program and additional program. In an upcoming release we will be adding a new filter in Extra Configs to filter the status report by primary program.\n",
"comments": [
{
"author": "Heidi Hendry",
"body": "Thanks Sam! \nAny other items that you are aware of?\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Reporting-Implications-to-assigning-a-Primary-Program-to-a/qaq-p/2534696
| null |
{
"author": "Shanmuga Narayanan Pitchaipillai",
"title": "Evaluation of Jira Align for enterprise customers",
"body": "We extensively use Jira Software, Confluence, Work management and service management. For product lifecycle management and overall agile implementation we have to tie together multitude of tools to get traceability. We would like to evaluate what Jira Align could help in this regard. While we evaluate the tool, we would like to see how it can align with our requirements.\n"
}
|
[
{
"author": "Tom O'Connor",
"body": "Have you reached out to your Atlassian Agile@Scale Specialized partner or your Atlassian Enterprise Advocate to learn how you can evaluate Jira Align?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Evaluation-of-Jira-Align-for-enterprise-customers/qaq-p/2533303
|
[
"cloud"
] |
{
"author": "Vani SuriaPrakash",
"title": "latest version of JIRA Jumpstart overview meeting deck",
"body": "Where can i find the latest version of the Jumpstart meeting overview deck\n"
}
|
[
{
"author": "Jennelle Stearns",
"body": "[@Vani SuriaPrakash](/t5/user/viewprofilepage/user-id/5259749) Just want to clarify, are you asking about Jira or Jira Align? I am not aware of this type of deck for Jira. For Jira Align, if you are a partner, you can go to the Partner portal. If you are a customer and had a Partner implement your Jumpstart, ask the Partner for the deck. If Atlassian conducted your Jumpstart, I would recommend you reach out to your SEM.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/latest-version-of-JIRA-Jumpstart-overview-meeting-deck/qaq-p/2532630
| null |
{
"author": "Mit Tolia",
"title": "Bi-directional sync of Tasks between Jira & Jira Align",
"body": "Dear All,\n\nAs I understand, Tasks, in Jira sits at the same level that a story sits. When integrating with Jira Align, Tasks in Jira are mapped to stories in Jira Align - i.e. Task in Jira will be created/synced as stories in Jira Align with a story type set/mapped to Task\n\nThis will ensure that the task, if updated in Jira will be synced back in Jira Align.\n\nIf we have got a bi-directional sync working between Jira \\& Jira Align, then in this scenario, if someone were to update the story (with the type = Task) in Jira Align, will this update be synced back from Jira Align into Jira and will the connector recognize which Task to update in Jira, even if in Jira Align it has been created as a story with the type = Task?\n\nI would imagine it would look out for the Jira issue id to sync the updates and as soon as it finds the issue id, it wouldnt matter if it is a story or a task issue type in Jira? But wanted to get some confirmation on the above understanding?\n\nThanks in advance.\n\nRegards,\n\nMit Tolia\n"
}
|
[
{
"author": "Shannon Wright",
"body": "If you map an issue type under the \"custom issue type\" tab under Jira Settings, that will follow the Story workflow mapping and settings as if it were a Story. \n\nJust as you stated, if you have an issue type in Jira, TASK, and you map it under the \"custom issue type\" tab, it will come into Align as a Story of Type XXX(being whatever you use within the dropdown in that setting). It will sync bidirectionally, if you have that setting enabled for Story. \n\nI have used this many times with clients who have multiple issue types they need to sync and are at the same level as a Story.\n",
"comments": [
{
"author": "Tim Keyes",
"body": "Agreed with the answer here! You can find more details on Custom Issue Sync here: <https://help.jiraalign.com/hc/en-us/articles/115000088393-Jira-data-synchronization>\n"
},
{
"author": "James Webber",
"body": "Yes also agree - an issue type in Jira = Task can be synced at story level in Jira Align.\n\n\"tasks\" in Jira Align which sit under stories can be bi-directional synced with sub tasks in Jira.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Bi-directional-sync-of-Tasks-between-Jira-amp-Jira-Align/qaq-p/2531756
|
[
"cloud"
] |
{
"author": "Neel Patel",
"title": "In Align, can I use a scrum board who's query pulls across multiple JIRA projects?",
"body": "I have a scrum board where the query is set up to pull issues from across multiple JIRA projects on the same instance (using the category feature). The main driver of the board is the team field.\n\nCan I use this Scrum board in JIRA Align? The board would only be associated to one team of teams.\n\nWe have multiple JIRA projects for different workstreams. The product team is using these projects to manage their individual product backlogs. Once JIRAs are ready for dev, they update the team field on the issue which in turn routes the JIRA to the dev team's backlog. In some cases a scrum team could be working across multiple workstreams. Instead of moving the JIRAs to the project the scrum team's board is on, we'd like the JIRA to stay on the workstream project for organization.\n\nPlease let me know if this is possible. If not, would love to understand the limitation if possible.\n"
}
|
[
{
"author": "Edvaldo Lima",
"body": "Hi [@Neel Patel](/t5/user/viewprofilepage/user-id/5360271)\n\nThanks for posting this question. I believe the following 2 articles are a good starting point.\n\n* [Sync a Jira Board with Multiple Team Level Projects in its Filter Query to a Jira Align Team](https://community.atlassian.com/t5/Jira-Align-articles/Sync-a-Jira-Board-with-Multiple-Team-Level-Projects-in-its/ba-p/1273974)\n* [Syncing the Team Field Between Jira Software and Jira Align](https://community.atlassian.com/t5/Jira-Align-articles/Syncing-the-Team-Field-Between-Jira-Software-and-Jira-Align/ba-p/1253507) \n\n <br />\n\nI hope it helps!\n",
"comments": [
{
"author": "Neel Patel",
"body": "Appreciate the response! I think this is exactly what I needed! Thanks again!\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/In-Align-can-I-use-a-scrum-board-who-s-query-pulls-across/qaq-p/2528692
| null |
{
"author": "Dominique Greene",
"title": "Jira Align Reports - Dependencies",
"body": "Hi,\n\nI wanted to know if there are any reports around Dependencies. I checked out the article that provided a list of known reports but didn't see any for tracking dependencies. I am hoping there is a way to do an export or run a report that displays all dependencies with their statuses and comments.\n\nThank you.\n"
}
|
[
{
"author": "James Webber",
"body": "You can use the standard Dependencies view and customise columns so the chat icon and a number of chats show as a column.![2023-11-08_08-41-57.png](https://community.atlassian.com/t5/image/serverpage/image-id/290590i1030878D05DA0700/image-size/large?v=v2&px=999 \"2023-11-08_08-41-57.png\")\n\nI also export all columns and use Power BI to report Dependencies but I am unable to have an export that includes comments.\n\nThats what I do.\n\nThere are some dependency visuals under the maps section but they do not include comments.\n",
"comments": null
},
{
"author": "Dominique Greene",
"body": "Thank you so much for responding! [@Kaljan](/t5/user/viewprofilepage/user-id/5366069) [@James Webber](/t5/user/viewprofilepage/user-id/5096569)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Jira-Align-Reports-Dependencies/qaq-p/2526883
| null |
{
"author": "manish a",
"title": "story burndown at epic level in jira align",
"body": "For a epic in jira align I want to check the progress.\n\nIs it possible to see the story burndown at epic level in jira align\n\nor any other view which shows the progress\n\ncan i can see the status which shows the total story points and total story points accepted.\n"
}
|
[
{
"author": "Aline Chapman",
"body": "From Jira Align, open a (Portfolio) Epic and click on: Show More \\> Epic Planning \\> Show by Story Points. This report provides a burndown of items tied to the Portfolio Epic. See if this helps you.\n",
"comments": [
{
"author": "manish a",
"body": "excellent. Thanks for the quick response.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/story-burndown-at-epic-level-in-jira-align/qaq-p/2525688
| null |
{
"author": "AisM",
"title": "Removing create permission from Jira Align Roles",
"body": "I want to remove the ability to create Portfolio epics \\& Program Epics for users in specific roles.\n\nSo, I went to the ROLES page from the administrative panel, Went to the specific group \\& switched off the toggle for add (under Manage) for the portfolio epics \\& Program epics\n\nBut, now the user are unable to create new ones (which is good), but, they are unable to update the existing ones too . .\n\nHow to I remove the create permission alone, but have users be able to edit the Portfolio epics \\& program epics\n"
}
|
[
{
"author": "Jennelle Stearns",
"body": "[@AisM](/t5/user/viewprofilepage/user-id/4561662) For Portfolio Epics, there currently isn't a way to separate the Create and Edit functionality. If this is important to you, I would recommend you open a ticket with Jira Align Support, and they can create a Suggestion ticket for our Product team to consider.\n\nFor Program Epics (assuming you are meaning Features), you can turn the Add toggle off but must leave the Save toggle on. This will users to Edit existing Program Epics but won't let them create new ones.\n",
"comments": [
{
"author": "AisM",
"body": "[@Jennelle Stearns](/t5/user/viewprofilepage/user-id/3697699) Hi, thank you for getting back.\n\nActually, the portfolio epics have the \"save\" toggle . . So, I'm good with that.\n\nBut the Prog epics (NOT Feature) don't have the \"save\" toggle . . So, is there aby other way to let the users edit the Program epics\n"
},
{
"author": "Jennelle Stearns",
"body": "[@AisM](/t5/user/viewprofilepage/user-id/4561662) It looks like you changed your Platform Terminology settings and renamed something to Program Epics. Can you take a look at the Platform Terminology (Admin-Platform Terminology) and tell me what the original name was (far left corner). I was assuming Portfolio Epics were originally called Epics and Program Epics were originally called Features which is what my answer was based upon.\n"
},
{
"author": "AisM",
"body": "Actually below is the hierarchy. The names in the bracket are the default terminology)\n\nPortfolio epic (PORTFOLIO)\n\nProg epic (EPIC)\n\nProgram epic (CAPABILITY)\n\nFeatures (FEATURES)\n\nI'm talking about the first two.\n"
},
{
"author": "Jennelle Stearns",
"body": "[@AisM](/t5/user/viewprofilepage/user-id/4561662) Portfolio (next to Portfolio Epic) isn't a work item so not sure if that is a type-o above. Did you mean Theme instead? If so, you can turn the Add toggle off but must leave the Save toggle on. This will users to Edit but won't let them create new ones.\n\nProg Epic (known as Epic by default in JA), there currently isn't a way to separate the Create and Edit functionality. If this is important to you, I would recommend you open a ticket with Jira Align Support, and they can create a Suggestion ticket for our Product team to consider.\n"
},
{
"author": "AisM",
"body": "[@Jennelle Stearns](/t5/user/viewprofilepage/user-id/3697699) Yes you were right . . Portfolio epic is indeed themes.\n\nAlso, for the ones we have disabled the \"add\" toggle . . This wouldn't impact the existing work items in any way right ? From what I tested, did not find any issues (users were unable to create ones but can still access the old ones). . But would be helpful to get your insight too . .\n"
},
{
"author": "Jennelle Stearns",
"body": "[@AisM](/t5/user/viewprofilepage/user-id/4561662) No it will not affect the existing work items.\n"
},
{
"author": "AisM",
"body": "Thank you so much for clarifying my queries !\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Removing-create-permission-from-Jira-Align-Roles/qaq-p/2528004
| null |
{
"author": "Argha Tribedi",
"title": "I want assigned \"target completion sprint\" field from JIRA Align to flow into JIRA issue screen",
"body": "I want assigned \"target completion sprint\" field from JIRA Align to flow into JIRA issue screen\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "Adding on to [@Magnus Lundin](/t5/user/viewprofilepage/user-id/5349970) response ...you could then use automation on the Jira-side to set a Sprint field\n",
"comments": null
},
{
"author": "Magnus Lundin",
"body": "Hi Argha.\n\nAs far as I know, currently you can only sync a target completion **date** custom field in the Jira connector \"Jira Setup\" tab. Not a sprint. This might be coming in the upcoming field sync that Atlassian has promised.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/I-want-assigned-quot-target-completion-sprint-quot-field-from/qaq-p/2523660
|
[
"cloud"
] |
{
"author": "Mary Heather Cox",
"title": "Enterprise Insights - custom field mapping to schema?",
"body": "In JA, on the Epic Benefits Tab, the Lean Business Case, we have a lot of custom fields. I'm unable to find the data from these custom fields in the Enterprise Insights schema.\n\nDo we need to request to have those fields accessible in the views?\n\nThanks,\n\nMary\n"
}
|
[
{
"author": "Sam Tsubota",
"body": "Hi [@Mary Heather Cox](/t5/user/viewprofilepage/user-id/4529223) ,\n\nThe custom fields and values on the Epic Benefits tab are in **current_dw.\\[Epic Benefits\\]** table of Enterprise Insights.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Enterprise-Insights-custom-field-mapping-to-schema/qaq-p/2523444
|
[
"cloud"
] |
{
"author": "manish a",
"title": "incomplete epic showing green in program board",
"body": "Hi\n\nin the program board the epic is showing as green however the stories within the epic are not completed and even the epic is not completed. then why is it showing in green.\n\n![green but epic not completed.png](https://community.atlassian.com/t5/image/serverpage/image-id/289355i6BFB7EED6466C69B/image-size/large?v=v2&px=999 \"green but epic not completed.png\")\n"
}
|
[
{
"author": "Jamie Giantonio",
"body": "[@manish a](/t5/user/viewprofilepage/user-id/4541675) that feature looks like it is associated to 2 teams. The Falcons work is accepted and that is why that feature is green in that row. You should see that feature under the VIH teams row as well. Since that work is NOT done, i would expect that instance of this feature will not be green. Please let me know if that helps\n",
"comments": null
},
{
"author": "manish a",
"body": "Thanks Jamie. Understood its team wise.\n",
"comments": null
},
{
"author": "Allan Maxwell",
"body": "It is perfectly acceptable and perhaps desirable for the Product Team to \"accept\" a Feature without all (or any) of the Stories being completed. What you see is the expected behavior. In the example below, neither Team has even started their Stories but the Feature is green for both as per the PO accepting the Feature as is. Perhaps they discovered a way to enable the functionality without completing any of these Stories.\n\n![Screenshot 2023-10-31 at 8.30.43 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/289374iF5B1292E8953CFD4/image-size/large?v=v2&px=999 \"Screenshot 2023-10-31 at 8.30.43 AM.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/incomplete-epic-showing-green-in-program-board/qaq-p/2520695
| null |
{
"author": "manish a",
"title": "multiple select in filtering process steps",
"body": "Hi.\n\nin the epic grid view, i want to filter for multiple process steps however it allows me to filter only one. Please suggest if there is a way to filter multiple process steps.\n"
}
|
[
{
"author": "manish a",
"body": "thanks for the suggestions allan. but we are using the grid view for our internal reivews and wanted to filter out multiple process steps. so kanban might not help..\n\nAny ways thanks for clarifying that as of now its not supported.\n",
"comments": null
},
{
"author": "Allan Maxwell",
"body": "It cannot be done --as far as know --from the Grid view, but the Backlog -\\> Kanban -\\> Process Flow view may might your needs.\n\n![Screenshot 2023-10-26 at 8.43.10 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/288534i345E42FF7617B8EE/image-size/large?v=v2&px=999 \"Screenshot 2023-10-26 at 8.43.10 AM.png\")\n\n![Screenshot 2023-10-26 at 8.44.19 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/288533iB14AF1AD4CC8EAEC/image-size/large?v=v2&px=999 \"Screenshot 2023-10-26 at 8.44.19 AM.png\")\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/multiple-select-in-filtering-process-steps/qaq-p/2516766
| null |
{
"author": "JOHN AMES",
"title": "When creating a KeyResult - what are the Type values?",
"body": "We want to automate the creation of Objectives and Key Results.\n\nI know the Objective needs to be created first, then the KR can be created.\n\nBut I have a couple of questions?\n\nIf I create a \"Function\" level Objective what is the parentType? Would it not be the same as when creating the Objective?\n\nWhat are the values for Type? Do they correspond directly to the Type field in the UI? 1 - x?\n\nDepending on the KR type - are different fields required?\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "[@JOHN AMES](/t5/user/viewprofilepage/user-id/5278705) I don't think it is documented anywhere ...as far as I can tell. I added several Objectives and then used the API to retrieve to see what identifier is used per each type. I hope this helps.\n\n\\[ \n{ \n\"name\": \"Program Feature Finisher\", \n\"type\": 1 \n}, \n{ \n\"name\": \"Program Non-Code\", \n\"type\": 2 \n}, \n{ \n\"name\": \"Program Incremental Delivery\", \n\"type\": 3 \n}, \n{ \n\"name\": \"Program Roadmap Milestone\", \n\"type\": 4 \n}, \n{ \n\"name\": \"Portfolio Feature Finisher\", \n\"type\": 1 \n}, \n{ \n\"name\": \"Portfolio Non-Code\", \n\"type\": 2 \n}, \n{ \n\"name\": \"Portfolio Incremental Delivery\", \n\"type\": 3 \n}, \n{ \n\"name\": \"Portfolio Roadmap Milestone\", \n\"type\": 4 \n} \n\\]\n",
"comments": [
{
"author": "JOHN AMES",
"body": "So I created an Objective, with type=1. Then when trying to create a KeyResult, I provide the parentId (of the Objective I just created) and parentType = 1.\n\nWhen the script runs it returns invalid parentType ?\n"
},
{
"author": "Allan Maxwell",
"body": "For Key Results, the parentType attribute indicates if the Parent is an Objective or a Goal. It sounds like you are creating only Objectives so the parentType value you will use is 44. If you want to create KeyResults on Goals then the parentType is 31. I do not know where those values come from. I hope that helps.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/When-creating-a-KeyResult-what-are-the-Type-values/qaq-p/2513523
|
[
"cloud"
] |
{
"author": "Apryl Harris",
"title": "Exportable role permissions report",
"body": "Hello,\n\nI have requested this previously and learned it is not available via export in Jira Align or via API. \n\nI would like an Atlassian representative to submit an official ticket to have exportable role based permissions reporting created (i.e. what permissions are toggled on/off per role). A role side by side view per module would be extremely helpful. \n\nOnce the official ticket is submitted, can the link to it be placed here so we can vote on it. \n\nThank you,\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "[@Apryl Harris](/t5/user/viewprofilepage/user-id/4687328) Do you have Enterprise Insights or Atlassian Analytics? If so, you could do something like this:\n\n```\n?\n```\n\n```\nSELECT Role.[Role ID], Role.[Role Name], Permission.[Permission Level], Permission.[Permission Name]\n\nFROM [current_dw].[Role] AS Role\n\nLEFT JOIN [current_dw].[MAP Role to Role Permission] AS RP_Map ON RP_Map.[FK Role ID] = Role.[Role ID]\n\nLEFT JOIN [current_dw].[Role Permission] AS Permission ON Permission.[Permission ID] = RP_Map.[FK Permission ID]\n\nORDER BY Role.[Role Name], Permission.[Permission Level], Permission.[Sort Order];\n```\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Exportable-role-permissions-report/qaq-p/2513342
|
[
"cloud"
] |
{
"author": "Joe",
"title": "Need help with KANBAN throughput on roadmap (SIMPLE EXAMPLE)",
"body": "What is behind this auto calculation? **(NEED HELP)**\n\n* I have set up a test team under a test program with a throughput of 1.\n* I have two features, each with 6 stories\n* I have 6 sync sprints per PI\n* I have my 2 features prioritized\n* I have my 12 stories prioritized\n * top 6 stories in feature 1\n * bottom 6 stories in feature 2\n\n1. I would expect to have 1 story line up under each sprint based upon a throughput of 1?\n2. Target completion dates look good based upon priority for feature 1\n3. Why are target completion dates in lower priority stories in feature 2?\n\n![Screenshot 2023-10-21 at 9.12.48 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/287599i256435034360BEC9/image-size/large?v=v2&px=999 \"Screenshot 2023-10-21 at 9.12.48 AM.png\")\n\nBELOW ARE FOR FEATURE 1\n\n![Screenshot 2023-10-21 at 9.14.44 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/287600iE1DDA4C03919F256/image-size/large?v=v2&px=999 \"Screenshot 2023-10-21 at 9.14.44 AM.png\")\n\nTHESE ARE FOR FEATURE 2\n\n![Screenshot 2023-10-21 at 9.16.51 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/287601iEDF610DEA8F8676F/image-size/large?v=v2&px=999 \"Screenshot 2023-10-21 at 9.16.51 AM.png\")\n\n|----------|------------------------|\n| STORY ID | TARGET COMPLETION DATE |\n| 1 | 10/27/23 |\n| 2 | 11/3/23 |\n| 3 | 11/10/23 |\n| 4 | 11/17/23 |\n| 5 | 11/24/23 |\n| 6 | 12/1/23 |\n| 7 | 10/27/23 |\n| 8 | 11/3/23 |\n| 9 | 11/10/23 |\n| 10 | 11/17/23 |\n| 11 | 11/24/23 |\n| 12 | 12/1/23 |\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "Throughput is measured in Team Weeks, not Team Sprints. If I am understanding your question correctly, it sounds like you are expecting a throughput of one to result in the forecast completion of one Story per Sprint, but it is (correctly) showing two Stories per Sprint. I'm also assuming your Sprints are the typical two weeks long.\n\nEDIT: After further investigation, I see what appears to be a bug. I created this issue with support: [ALIGNSP-21429](https://support.atlassian.com/requests/ALIGNSP-21429)\n",
"comments": [
{
"author": "Joe",
"body": "Ahh, so I am not crazy? Yes, I do know that KANBAN measures in weeks, thanks. Can you give me access to the bug so that I can share with my team?\n"
},
{
"author": "Allan Maxwell",
"body": "Here you go: <https://support.atlassian.com/requests/ALIGNSP-21429>\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Need-help-with-KANBAN-throughput-on-roadmap-SIMPLE-EXAMPLE/qaq-p/2512370
| null |
{
"author": "Morten Christophersen",
"title": "Setting default workflow process steps (theme, epic)",
"body": "I hope you can help me.\n\nI have configures a Workflow process for my epics and themes. for themes I have 4 states starting with \"funnel\". However when creating a new theme if I do not set the workflow process step, it is put in \"unassigned\" which is not a step I have defined. I can force the users to select a workflow process step. But that it not user friendly. I would just like it to default to \"funnel\" instead of \"unassigned\". Is that possible? \n\nBy doing this I hope to get rid of the \"unassigned\" column in my kanbans (here is my epic kanban): \n![kanban.png](https://community.atlassian.com/t5/image/serverpage/image-id/287170i6D23172D1604B383/image-size/large?v=v2&px=999 \"kanban.png\")\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "I do not think it is possible to set a default \"Process Step\". I have seen a similar scenario where a process step or entire work flow was added to a Program which already had hundreds of issues. We ran an API script to set the correct Process Step.\n\nTools like Postman allow you to run such a script on regular intervals like a batch job.\n\nGET\n\nPATCH \n> \\[ \n> {\n> \"op\": \"replace\", \n> \"path\": \"/state\", \n> \"value\": \"0\"\n> } \n> \\]\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Setting-default-workflow-process-steps-theme-epic/qaq-p/2510085
| null |
{
"author": "Morten Christophersen",
"title": "How to I read the epic WSJF score from rest",
"body": "Hi,\n\nI hope you can help me:-)\n\nIm making a script to interface Jira align through REST. I can get the Epic out through REST API, but I do not know I get the WSJF score read out? \n\nDo you know where it is hiding? \n![wsjf.png](https://community.atlassian.com/t5/image/serverpage/image-id/286954iD44593702CA2F92C/image-size/large?v=v2&px=999 \"wsjf.png\")\n"
}
|
[
{
"author": "Steve Sauser",
"body": "Currently there is no WSJF API support. \nIf you have Enterprise Insights you are able to pull data from there regarding WSJF.\n\nI also did some searching in the Suggestions for Jira Align and I don't see any Suggestions requesting API support for WSJF. I would suggest you submit a suggestions through Support to get this reviewed in the backlog.\n",
"comments": null
},
{
"author": "James Webber",
"body": "Keen to know if you find this and the Epic Roadmap health I don't think they are in the API but hopefully I am wrong.\n",
"comments": [
{
"author": "Morten Christophersen",
"body": "Im not able to find it at least. Hopefully others can.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/How-to-I-read-the-epic-WSJF-score-from-rest/qaq-p/2509161
|
[
"rest-api"
] |
{
"author": "Chandra Sekhar",
"title": "Can we map Issue property to a JIRA Align field",
"body": "We have a data saved in issue properties in cloud . Can we map issue property of a ticket to a field in jira align\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "Yes, you can sync issues and some of their properties between Jira and Jira Align. It is not possible to map every field; the idea is to map enough fields to track progress against a plan or objective. Many execution-only fields will live only in Jira.\n",
"comments": [
{
"author": "Chandra Sekhar",
"body": "Hi Allan,\n\nCan you guide me on how to map a Issue Property to JIRA Align field. We are looking only for one Field\n"
},
{
"author": "Allan Maxwell",
"body": "What Jira Field are you looking to map to Jira Align? Not all fields can be mapped.\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Can-we-map-Issue-property-to-a-JIRA-Align-field/qaq-p/2507842
| null |
{
"author": "Morten Christophersen",
"title": "Portfolio process steps",
"body": "Hi, \n\nI hope you can help me out once more:-) \n\nIn our portfolio roadmap, we have the following process kanban steps: \n\n![workflow conf.png](https://community.atlassian.com/t5/image/serverpage/image-id/286663i906C9443873AF078/image-size/large?v=v2&px=999 \"workflow conf.png\") \n\nHowever, when looking at my roadmap in the kanban view I first have an \"unassigned\" step. and then all of the above: \n\n![kanban.png](https://community.atlassian.com/t5/image/serverpage/image-id/286665i09DA42C11B9A6F65/image-size/large?v=v2&px=999 \"kanban.png\") \nI do not want to have the unassigned step as this is not a state. How do I get rid of it. - as you can see there is nothing mapped to it. and if there would be anything here it should be mapped to funnel. \n\nAll help is much appreciated:-)\n"
}
|
[
{
"author": "Allan Maxwell",
"body": "Probably not the answer you are looking for, but it is collapsable.\n\n![Screenshot 2023-10-17 at 8.52.36 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/286732iB755D8908FF081E8/image-size/large?v=v2&px=999 \"Screenshot 2023-10-17 at 8.52.36 AM.png\")![Screenshot 2023-10-17 at 8.52.45 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/286733i8E3EEB17CBDD1A5A/image-size/large?v=v2&px=999 \"Screenshot 2023-10-17 at 8.52.45 AM.png\")\n",
"comments": [
{
"author": "Morten Christophersen",
"body": "Thanks for the answer. It is true, but it always start as visible. In addition, when creating new items, then it starts in unassigned, rather than Funnel:-( \n\nI actually believe that this is the problem I cannot set the default step. I can force people to set it, but that is not elegant either.\n"
},
{
"author": "Allan Maxwell",
"body": "I assume you have the Process Step setup on the Detail Panel as shown below, so that won't be of any further help.\n\n![Screenshot 2023-10-19 at 8.45.51 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/287266i56B60367B3BA1EEE/image-size/large?v=v2&px=999 \"Screenshot 2023-10-19 at 8.45.51 AM.png\")\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Portfolio-process-steps/qaq-p/2507572
| null |
{
"author": "Heidi Hendry",
"title": "Why are multi-program Features appearing in Portfolio Room Financials view but not Execution view?",
"body": "Context, we are using multi-program Features. \n\n**Scenario:** \nPortfolio A with Program AZ\n\nPortfolio B with Program BY\n\n**Epic AZ-BY:** Primary Program = **Program AZ** , and Additional Program = **Program BY**\n\n**Feature 1 AZ-BY:** Primary Program =**Program AZ,** and Additional Program =**Program BY**\n\n**Feature 2 BY-AZ:** Primary Program =**Program BY,** and Additional Program =**Program AZ**\n\n#### In Portfolio Room for Portfolio A {#toc-hId-286712694}\n\nExecution View\n\n* Epic AZ-BY visible\n* Feature 1 AZ-BY visible\n* Feature 2 BY-AZ **not** visible\n\nFinancials View\n\n* Epic AZ-BY visible\n* Feature 1 AZ-BY visible\n* Feature 2 BY-AZ visible\n\n#### In Portfolio Room for Portfolio B {#toc-hId--1520741769}\n\nExecution View\n\n* Epic AZ-BY visible\n* Feature 1 AZ-BY **not** visible\n* Feature 2 BY-AZ visible\n\nFinancials View\n\n* Epic AZ-BY visible\n* Feature 1 AZ-BY visible\n* Feature 2 BY-AZ visible\n\nSFTU: Please could you explain why in Portfolio Room for Portfolio A, we cannot view **Feature 2 BY-AZ** in Execution view and/or why is it visible in Financials View? \n\n<br />\n"
}
|
[
{
"author": "Steve Sauser",
"body": "Hello Heidi! I believe you are impacted by the Bug below, I would highly suggest you watch the Bug for future updates, including a resolution.\n\n[JIRAALIGN-5889 - Portfolio room: Features do not show in execution view with additional program assignment](https://jira.atlassian.com/browse/JIRAALIGN-5889)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Why-are-multi-program-Features-appearing-in-Portfolio-Room/qaq-p/2503516
| null |
{
"author": "Bhaven Parakh",
"title": "Can someone share materials around performance metrics for Jira Align?",
"body": "I need to prepare a deck around performance metrics available for Jira Align\n"
}
|
[
{
"author": "Denise Corr",
"body": "Depends what area you are looking at. There are so many out of box reports available at strategy, program, team level. What story are you looking to tell?\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/Can-someone-share-materials-around-performance-metrics-for-Jira/qaq-p/2502058
| null |
{
"author": "Bhanu",
"title": "I just completed JIRA align paid training",
"body": "I was wondering, If we can get a hands on instance for trying, there was an issues of sync from JIRA align to Jira Instance,\n\nThanks\n\nbhanu\n"
}
|
[
{
"author": "Tom O'Connor",
"body": "[@Bhanu](/t5/user/viewprofilepage/user-id/3725478) we do not provide Jira Align instances to the general public. If you work with one of Atlassian's Agile @ Scale specialized partners, they have access to temporary instances through our One Atlassian environments that includes Jira Align.\n\n<https://www.atlassian.com/partners/specialization?tab=agile-at-scale>\n",
"comments": null
},
{
"author": "G subramanyam",
"body": "Hi [@Bhanu](/t5/user/viewprofilepage/user-id/3725478) welcome to the Atlassian community.\n\nMay we know if you completed paid course on Atlassian University portal or from a third party vendor?\n",
"comments": [
{
"author": "Bhanu",
"body": "Yes, it was on Atlassian University\n"
}
]
}
] |
https://community.atlassian.com/t5/Jira-Align-questions/I-just-completed-JIRA-align-paid-training/qaq-p/2500632
| null |
{
"author": "J P",
"title": "Are there plans to offer Plan > Saved View organization/curation (i.e. folders, manual, alpha, etc)?",
"body": "Are there plans to offer any functionality for thoughtfully curating and organizing Saved Views in a Jira Plan?\n\nI can't even quite tell how they are organized... perhaps by \"Creation Date\", but that isn't listed in \"Saved views\".\n\nAt least offering the ability to sort by \"Title\" we could use the janky text prefix curation method.\n"
}
|
[
{
"author": "Jehan Bhathena",
"body": "Hey [@J P](/t5/user/viewprofilepage/user-id/880038) ,\n\nYou can raise this as a suggestion in support.atlassian.com/contact/, Atlassian support can create a ticket at their end for this or if they already have a ticket they can share it's info with you too.\n\nHope this helps.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Are-there-plans-to-offer-Plan-gt-Saved-View-organization/qaq-p/2506905
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "Amin Pazhohesh",
"title": "who delete my plan in advanced roadmap?",
"body": "hi community\n\nis there a way to find out who delete a plan in advanced road maps? is there a way to restrict deleting plan permission only to jira admin?\n\nthanks\n"
}
|
[
{
"author": "Sachithra Dangalla",
"body": "Hi [@Amin Pazhohesh](/t5/user/viewprofilepage/user-id/1289920) ,\n\nYou can use Jira Audit logs to identify who deleted a plan: <https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/>\n\nIn order to restrict users from deleting plans, you can use individual plan permissions to restrict the \"Edit\" permissions on plans which will restrict users from deleting the plan: <https://support.atlassian.com/jira-software-cloud/docs/limit-who-can-edit-and-view-your-plan-in-advanced-roadmaps/>\n\nIf the above doesn't help, you can look for similar suggestions and vote or request a new suggestion from here: <https://jira.atlassian.com/browse/JSWCLOUD-25783?jql=project%3DJSWCLOUD%20AND%20type%3DSuggestion%20AND%20statusCategory!%3DDone%20AND%20component%20%3D%20%22Plan%20(Advanced%20Roadmaps)%20-%20Create%20%2F%20Save%20%2F%20Delete%22>\n\nHope this helps.\n",
"comments": [
{
"author": "Amin Pazhohesh",
"body": "hi [@Sachithra Dangalla](/t5/user/viewprofilepage/user-id/3970707)\n\nthere is no trace of it in audit log .\n\nmany people working on this plan and all of them must have edit permission\n\nand unfortunately anybody with edit permission have deleting permission too!\n"
},
{
"author": "Sachithra Dangalla",
"body": "Hi [@Amin Pazhohesh](/t5/user/viewprofilepage/user-id/1289920)\n\nYou can search by the plan name to filter out the entries in the Jira Audit Log and if that doesn't show up anything, the log entry must have exceeded its retention period.\n\nOr perhaps the plan was renamed, which would still be recorded in the logs if it's within the log retention period.\n\nPlease feel free to request a new suggestion and/or feedback about more granular permissions from [the above link](https://jira.atlassian.com/browse/JSWCLOUD-25913?jql=project%3DJSWCLOUD%20AND%20type%3DSuggestion%20AND%20statusCategory!%3DDone), so that we can consider it as future improvements.\n\nCheers!\n"
}
]
},
{
"author": "Craig Nodwell",
"body": "Hi [@Amin Pazhohesh](/t5/user/viewprofilepage/user-id/1289920) the only way to know who deleted the plan would be to ask the Jira Admin to review the logs. As for controlling who can do what in Plans there are [Permissions](https://confluence.atlassian.com/jiraportfolioserver/permissions-in-advanced-roadmaps-934719058.html) that can be set.\n",
"comments": [
{
"author": "Amin Pazhohesh",
"body": "Hi [@Craig Nodwell](/t5/user/viewprofilepage/user-id/3973516)\n\nthank you for your fast response.\n\nwould you please tell me in which log file I can find any trace of it? I checked atlassian-jira.log and there was noting usefull\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/who-delete-my-plan-in-advanced-roadmap/qaq-p/2505824
|
[
"advanced-roadmaps",
"server"
] |
{
"author": "Cori Callinan",
"title": "Initiatives and Epics not pulling onto Roadmap",
"body": "I created a roadmap with an issue source of project. I included zero filters. The stories pull to the roadmap but the epics and initiatives do not. Above the stories it says 0 epics when there are multiple epics for the project. Any ideas on why they could be missing?\n"
}
|
[
{
"author": "Tim C",
"body": "Hi [@Cori Callinan](/t5/user/viewprofilepage/user-id/5319177)\n\nYou say there's no filters being used in the incoming source data ... however, you need to ensure that the plan itself isn't filtering the data being displayed and hierarchy is picking the correct levels (under \"Filters\" button) ...?\n\n![23-10-06.png](https://community.atlassian.com/t5/image/serverpage/image-id/284856i22FB5F8BF85F2FE2/image-size/large?v=v2&px=999 \"23-10-06.png\")\n",
"comments": null
},
{
"author": "Michael Yaroshefsky - Visor for Jira",
"body": "Hi Cori, \n\nHmm there could be a number of possible reasons. Here are some things you can try: \n\n<br />\n\n* Make the issue source for your roadmap is set to \"Project\" and the project you want to include is selected.\n* You mention that you included zero filters but it could be possible that a filter is included somewhere at the project level. This could be preventing epics and iniatives from showing up\n* You could also need to clear your cache.\n\nThese are a few ideas I can think of. Let me know if this helps.\n",
"comments": null
},
{
"author": "Daniel Capizzi",
"body": "Hi [@Cori Callinan](/t5/user/viewprofilepage/user-id/5319177),\n\nIf you're having trouble understanding why issues aren't showing up in your plan, you might like to try out a new feature called \"Find Your Issue\" which we've recently released. It should help identify why issues that you expect to appear aren't there.\n\nTo use it just click \"Plan settings\" -\\> \"Find your issue\" in the plan sidebar. You can then put in the issue key of any issue which you *expect* to be in appearing but isn't, so for you that would be one of your epics or initiatives. You'll then get some information about why it isn't showing up and some guidance on how to make it appear.\n\nHope this helps, and feel free to reply here if you have any trouble - I'd be happy to clarify things a bit further.\n\nCheer,\n\nDaniel\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Initiatives-and-Epics-not-pulling-onto-Roadmap/qaq-p/2497808
|
[
"advanced-roadmaps",
"server"
] |
{
"author": "Suseendran Rajkumar",
"title": "how to migrate advance roadmap from jira server to jira cloud other than JCMA?",
"body": "Migration advance road map without project selection is not avaliable in JCMA, is their anyother awy to migrate roadmap data only.\n"
}
|
[
{
"author": "Himanshi",
"body": "Hello [@Suseendran Rajkumar](/t5/user/viewprofilepage/user-id/5154656) ,\n\nWelcome to the community!\n\nCurrently, the feature advanced roadmap migration is only supported via JCMA, <https://community.atlassian.com/t5/Atlassian-Migration-Program/Advanced-Roadmaps-migration-now-supported-in-the-Jira-Cloud/ba-p/1885579>. Unfortunately there is no alternative available at this point.\n\nHope it shares insights and address your query.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/how-to-migrate-advance-roadmap-from-jira-server-to-jira-cloud/qaq-p/2503683
|
[
"advanced-roadmaps",
"roadmap",
"server"
] |
{
"author": "Helen Platt",
"title": "How do I see all sprint backlog issues with the sprint label filter in my timeline plan?",
"body": "In the JIRA sprint backlog I can see all standard issues (149) for that sprint label, but when I create a plan timeline view for the same initiative and filter for the same sprint label it's only showing 40 issues.\n\nWhy have I \"lost\" over 100 issues? I would expect to see all issues in my plan that I've filtered for that sprint label.\n\nSprint backlog vs Timeline plan\n\n![JIRA sprint backlog.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/284639i7FE2500EB40C4203/image-size/large?v=v2&px=999 \"JIRA sprint backlog.JPG\")![JIRA sprint filter in plan.JPG](https://community.atlassian.com/t5/image/serverpage/image-id/284640i87EB4670BBF82B44/image-size/large?v=v2&px=999 \"JIRA sprint filter in plan.JPG\")\n"
}
|
[
{
"author": "Marc - Devoteam",
"body": "Hi [@Helen Platt](/t5/user/viewprofilepage/user-id/5255132)\n\nThe default period \"done\" issues are shown in a plan is 30 days.\n\nAs I see on the screenshot of your sprint the sprint is like 10 weeks. Check the plan settings as mentioned by [@Ste Wright](/t5/user/viewprofilepage/user-id/1166470)\n",
"comments": null
},
{
"author": "Ste Wright",
"body": "Hi [@Helen Platt](/t5/user/viewprofilepage/user-id/5255132)\n\n40 issues without a parent (i.e no Epic set) - how many standard-level issues are below those Epics?\n\nI'd also check you haven't got any exclusion rules on your plan:\n\n1. Go to Plan Settings\n2. Select Exclusion Rules from the left-hand menu\n3. Check you're not excluding statuses, issue types, etc\n\nSte\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-do-I-see-all-sprint-backlog-issues-with-the-sprint-label/qaq-p/2497196
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "David Jimenez",
"title": "Why some issues (in my case epics) is showed in the timeline like disabled",
"body": "I have this problem only in some cases and I don't know what is the problem. I try to explain.\n\nI make a plan to show some initiatives and Epics in a plan, and the problem is, the Epic under a initiative is showed like disabled... I mean, is showed, but in a light color, and it's like the epic is with some errors, but I don't know what and I don't know how to fix it..\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/284603i2113905B2BA42678/image-size/large?v=v2&px=999 \"image.png\")\n"
}
|
[
{
"author": "Tim C",
"body": "[@David Jimenez](/t5/user/viewprofilepage/user-id/4062985)\n\nFYI. A similar query from a couple of years ago ....\n\n<https://community.atlassian.com/t5/Jira-Software-questions/Why-do-fields-get-greyed-out-in-advanced-roadmaps-when-filtering/qaq-p/1727085>\n\nBased on those answers ... sounds like its probably related to \"Filtering\" the results within the plan (and does this to those that are not applicable).\n\nI hope this helps?\n\nThanks,\n\nTC.\n",
"comments": [
{
"author": "David Jimenez",
"body": "Thanks Tim, yes it's exactly using a concrete filter in the view... thanks a lot!!!\n"
},
{
"author": "Tim C",
"body": "[@David Jimenez](/t5/user/viewprofilepage/user-id/4062985) - no problem (feel free to accept my answer so I get \"kudos\" points)\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Why-some-issues-in-my-case-epics-is-showed-in-the-timeline-like/qaq-p/2497069
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "erinkim",
"title": "JAR Skills - Still available?",
"body": "Hi, this article talks about how you can assign skills to team members in Jira Advanced Roadmaps. Is this capability still available? I haven't seen it. Thanks!\n\n<https://confluence.atlassian.com/advancedroadmapsserver/learn-stages-and-skills-826889296.html>\n"
}
|
[
{
"author": "Mikael Sandberg",
"body": "Hi [@erinkim](/t5/user/viewprofilepage/user-id/5330773),\n\nWelcome to Atlassian Community!\n\nNo, skills and stages are not available in Cloud, it is only available on Data Center. There is a suggestion to bring it back on Cloud that you can vote on, see [JSWCLOUD-20749.](https://jira.atlassian.com/browse/JSWCLOUD-20749)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/JAR-Skills-Still-available/qaq-p/2493904
|
[
"advanced-roadmaps"
] |
{
"author": "ingvarr",
"title": "Issue sprint setting in Advanced Roadmaps",
"body": "In ordinary project boards, it is possible to change sprint allocation of issues through [drag and drop](https://support.atlassian.com/jira-software-cloud/docs/schedule-work-for-scrum-teams-on-your-roadmap/). It's very convenient.\n\nUnfortunately, in Advanced Roadmaps (otherwise superior in most ways), it is only possible to set start and end dates this way (even if they were not set). It's extremely annoying: I believe dates are evil on \"story\" level, and would like \"snap to sprint\" feature like in basic timelines. Is that possible?\n"
}
|
[
{
"author": "Ste Wright",
"body": "Hi [@ingvarr](/t5/user/viewprofilepage/user-id/5250132)\n\nYou can select the Sprint for a Task from the Fields view - but it requires the Issue Source to be a Sprint Board.\n\nUpdate the Issue Source first...\n\n1. Go to Plan Settings\n2. Select Issue Sources from the left-hand menu\n3. Set the required Scrum Board(s) as the sources\n\nNext, back on the roadmap view...\n\n1. Click Fields\n2. Add the Sprint field to the visible roadmap\n\n\\^ You can then modify a single Issue's Sprint from the field, or you can select multiple issues (using the checkboxes on the left-hand side) and use the bulk actions menu to assign multiple issues to a Sprint at the same time.\n\nIt's not quite the same as using the timeline \"snap to sprint\" feature, but it's similar. I'd assume the reason it's not the same is because Advanced Roadmaps can have multiple Projects, Boards, and therefore Sprints in it (including those running concurrently), so deciding on which to use would be more complex, especially if Issues were in multiple Board filters.\n\nSte\n",
"comments": [
{
"author": "ingvarr",
"body": "It is, indeed, not at all the same as \"snap to sprint\".\n\nAnd in my opinion, not at all similar, quite the opposite.\n\nThere are many ways to change field values. Specifically for sprints, the simple timeline holds the superior one. It's one big feature we miss in Advanced Roadmaps.\n"
},
{
"author": "Ste Wright",
"body": "Hi [@ingvarr](/t5/user/viewprofilepage/user-id/5250132)\n\nYou could create a suggestion for this?\n\nYou can do so here: <https://jira.atlassian.com/secure/Dashboard.jspa>\n\nSte\n"
},
{
"author": "ingvarr",
"body": "Sure: <https://jira.atlassian.com/browse/JPOSERVER-11068>\n\nI reckoned, I'd ask first: maybe I am missing something obvious...\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Issue-sprint-setting-in-Advanced-Roadmaps/qaq-p/2492655
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "Ximena",
"title": "Advice needed about Workflow change",
"body": "I need advice about the way I change my workflow. \nI copy the existing one and on the copy, I add new statuses if needed with new transitions. I do not delete the statuses not needed (but delete the transitions to them) so when I do the bulk change the old statuses of issues before workflow change remain the same. \nThis is very helpful when the new workflow is very different to the old one and statuses cannot be related to the new ones. \n\nI would like to have an expert opinion on what can go wrong with this method. \n"
}
|
[
{
"author": "Tim C",
"body": "To prevent having \"stuck\" tickets that can't be transitioned ... I'd suggest adding a \"cancelled\" status (or similar) into your workflow and then map all of the \"abandoned\" statuses onto cancelled instead so the status for those tickets get updated whenever the new workflow gets applied to your project (and effectively get removed from appearing in an \"active\" state).\n\nIn your way, people would still find \\& see the data in these abandoned status when doing queries/searches. Keeping \"noise\" is probably never recommended.\n\nIf needed, you could add a condition on the transition to \"cancelled\" so it doesn't appear to normal users (and also ensure the \"resolution\" field gets set during post-processing on this transition - so these abandoned tickets appear resolved/closed).\n",
"comments": null
},
{
"author": "Jack Brickey",
"body": "Why do you wish for the old statuses to remain? Unless you use the \"all\" transition to one or more of the statuses associated with the workflow then any issue that is in an old \"abandoned \" status cannot be transitioned. It would seem to me that you would want every issue in an old \"to be abandoned\" status to be re-associated to a new workflow status, as part of the process of editing the workflow.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Advice-needed-about-Workflow-change/qaq-p/2491032
|
[
"server",
"workflow"
] |
{
"author": "James Arthur",
"title": "How to create a quick filter to a Features board to sort Features that have no story/child issues?",
"body": "I am trying to create a quick filter for a Features board to sort Features that have no story/child issues in Jira. I have searched for posts, however, I have not found any suggestions or ideas.\n\nThanks.\n"
}
|
[
{
"author": "Tim C",
"body": "Hi [@James Arthur](/t5/user/viewprofilepage/user-id/5298789)\n\nAs you'll have seen from other posts - I think this is only possible using Scriptrunner (or another extension).\n\nMy own workaround uses a \"total tickets in epic\" customfield to count how many tickets in Epic and automation rule that triggers as/when new story/tasks are created (see attached).\n\n![count tickets in epic.png](https://community.atlassian.com/t5/image/serverpage/image-id/282952i2D4E677181434D8A/image-size/large?v=v2&px=999 \"count tickets in epic.png\")\n\nThen very easy to filter data whenever \"total tickets in epic\" = 0\n\nI hope this helps.\n\nTC.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-to-create-a-quick-filter-to-a-Features-board-to-sort/qaq-p/2488436
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "John Doyle",
"title": "How are ranking changes applied across projects",
"body": "If I have a plan that incorporates 3 projects, A, B, and C and I change the ranking of the issues in the plan, how are the changes applied in the individual projects. This doc explains in the simple case where this is only one project.\n\n<https://confluence.atlassian.com/jiraportfolioserver/ranking-issues-967895243.html>\n\nImagine this ranking in the plan:\n\nA-1\n\nA-2\n\nB-1\n\nB-2\n\nC-1\n\nIf I move C-1 as the top in the plan, do the backlogs in the original projects remain the same?\n"
}
|
[
{
"author": "Tim C",
"body": "Hi [@John Doyle](/t5/user/viewprofilepage/user-id/4083103)\n\nFYI. See this explanation from 2018 ...\n\n<https://community.atlassian.com/t5/Jira-questions/How-does-ranking-function-across-multiple-boards/qaq-p/899004>\n\nThink it's still applicable nowadays.\n",
"comments": [
{
"author": "John Doyle",
"body": "Thanks [@Tim C](/t5/user/viewprofilepage/user-id/4438063) . That explanation mostly discusses a single project. When it's mentioned that issues are ranked globally, does the scope of that encompass all the issues in my Jira instance? We have hundreds of projects.\n"
},
{
"author": "Tim C",
"body": "Hi [@John Doyle](/t5/user/viewprofilepage/user-id/4083103)Yeah, as stated in first line of the accepted answer .... \"*The rank is a global measure of where an issue is in the whole list of all of them. Boards **and projects** are irrelevant to it directly.\"*\n"
},
{
"author": "John Doyle",
"body": "Thanks Tim\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/How-are-ranking-changes-applied-across-projects/qaq-p/2490219
|
[
"advanced-roadmaps"
] |
{
"author": "Andy",
"title": "Hide child issues",
"body": "Hi Everyone!\n\nI hope someone here is able to please help with this problem, I've been tearing my hair out for days!\n\nOur Advanced Roadmap is filtered to show issues from a quarter. This is done through a custom \"Quarter\" string field.\n\nThe roadmap shows a hierarchy of issues from Epic to SubTask.\n\nThe problem we have is that when a Q4 epic has a Q3 child issue, and the roadmap view is filtered for Q4, then the Q3 issue is still shown.\n\nWhile the child issue is greyed out, I think it looks confusing and I would prefer it wasn't shown.\n\nIs there a way to prevent issues from showing at all if they don't have the roadmap view filter requirement?\n"
}
|
[
{
"author": "Tim C",
"body": "Hi [@Andy](/t5/user/viewprofilepage/user-id/5125356)\n\nYou could totally exclude the specific issue by hiding the problematic key within the source data.\n\nIn your \"issue sources\" (under \"plan settings\") - you can use a \"filter\" option as the means for selecting data to show in the plan.\n\nCreate a saved filter for your usual data and add \"... AND key not in (ABC-123)\" clause to hide the child issue - then use this as the source for your plan.\n\nAlternatively, you could hard code the filter to only show data for your specific \"quarter\" and then build a separate plan for each quarter as needed.\n\nI hope this helps,\n\nTC.\n",
"comments": [
{
"author": "Andy",
"body": "Thanks TC, that's a good answer.\n\nIt would be nice if the issues were hidden by default however, this will work for now.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Hide-child-issues/qaq-p/2488304
|
[
"advanced-roadmaps",
"roadmap"
] |
{
"author": "Chuck Oleary",
"title": "Setting capacity in Advanced Roadmaps",
"body": "Hello,\n\nIn Advanced Roadmaps for scrum teams the Capacity is defaulted to 30 points, and I realize I can change that, but it for all sprint for that team. \n\nI have a PI plan that is built out for 8 teams that consist of 3 - 2 week sprints for each team. \nSince I know planned time out of the office for any given sprint I would like to be able to set a Capacity velocity per sprint.\n\nSo let's say for Team Green has a base level of 44 points per sprint. \nIn Sprint 1 - 2 people will be out for planned time off and In Sprint 2 - 3 people will be out for planned time off, but the Capacity can only be set for all sprints. \n\nIs there I way we can set different values for each sprint?\n\n![JAR-TeamCap.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/282786i96971AD1EC1162AD/image-size/large?v=v2&px=999 \"JAR-TeamCap.jpg\")\n"
}
|
[
{
"author": "Eddie Meardon",
"body": "Hi [@Chuck Oleary](/t5/user/viewprofilepage/user-id/4753365)\n\nIt is possible! On your timeline, select the sprint that you want to edit, then click on the number itself. This allows you to subtract capacity from your team based on individual absences.\n\n![Screenshot 2023-09-26 at 08.50.43.png](https://community.atlassian.com/t5/image/serverpage/image-id/282834iD0DDF1FD37AE66EB/image-size/large?v=v2&px=999 \"Screenshot 2023-09-26 at 08.50.43.png\")\n\n[Here's the link to our docs that talk about it more](https://support.atlassian.com/jira-software-cloud/docs/change-iteration-capacity-from-your-timeline/)\n",
"comments": [
{
"author": "Chuck Oleary",
"body": "Awesome! Thanks!\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Setting-capacity-in-Advanced-Roadmaps/qaq-p/2487781
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "Srinivas Sriperumbudur",
"title": "JIRA Hieararchy",
"body": "We have a hierarchy set from Initiative to capabilities to epics, under epics, we have stories, tasks, and defects.\n\nWe plan our work for each quarter, mainly targeting the epics to be delivered. Can someone explain with examples of a capability and epics linked to that Capability? I am still not clear on if Capability is also called as feature.\n\nThanks,\n\nSrinivas\n"
}
|
[
{
"author": "Florian Bonniec",
"body": "Hi [@Srinivas Sriperumbudur](/t5/user/viewprofilepage/user-id/524319)\n\nActually JIRA come with hierarchy such as Epic, standard type (Story, Task, Bug) then Sub-task type. AR allow you to add more level on top of that and it's within you company to decide the meaning of each level.\n\nYou can leverage methodology such as SAFe or others.\n\n<https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview#what-are-teams-in-advanced-roadmaps>\n\n<https://www.atlassian.com/agile/project-management/epics-stories-themes>\n\nRegards\n",
"comments": [
{
"author": "Srinivas Sriperumbudur",
"body": "Thanks you Florian Bonniec, appreciate your quick response.\n\nRegards,\n\nSrini\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/JIRA-Hieararchy/qaq-p/2487689
|
[
"advanced-roadmaps",
"server"
] |
{
"author": "Cori Callinan",
"title": "Epics missing from Program with parent link",
"body": "I have built a program to house a few groups of plans. In my roadmap, it displays correctly with the epic appearing under its parent. I am using a filter like this issuekey in childIssuesOf(xxx-2713). In the program my epics appear in list of \"issues without parent initiative\" but they do have a parent link. Is there something I am missing? This is for Data Center. Thank you.\n"
}
|
[
{
"author": "Joseph Chung Yin",
"body": "[@Cori Callinan](/t5/user/viewprofilepage/user-id/5319177) -\n\nI would recommend you to check to see if the Initiative issue is somehow excluded in your plan's configuration or not.\n\nHere is a reference link on troubleshooting missing issues in a given plan - <https://confluence.atlassian.com/jirasoftwareserver/troubleshoot-missing-issues-in-advanced-roadmaps-1044784180.html>\n\nHope this helps.\n\nBest, Joseph Chung Yin\n\nJira/JSM Functional Lead, Global Technology Applications Team\n\nViasat Inc.\n",
"comments": [
{
"author": "Cori Callinan",
"body": "Thank you,[@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739). Is there a way to group them on screen so if you have four projects being tracked per plan and you add two plans to a program, then is there no way to identify what belongs to what project unless you filter by project?\n"
},
{
"author": "Joseph Chung Yin",
"body": "[@Cori Callinan](/t5/user/viewprofilepage/user-id/5319177) -\n\nUnfortunately you cannot display the project name in the plan or program + filter by project that I know of.\n\nBy default, you will need to focus on the issue key to determine the project the issues are associated to in the UI\n\nSorry.\n\nBest, Joseph\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Epics-missing-from-Program-with-parent-link/qaq-p/2484769
|
[
"advanced-roadmaps"
] |
{
"author": "Marian Hlav??ek",
"title": "A team member capacity planning with story points in JIRA for each sprint",
"body": "I am solving the same problem as in the original assignment. I have a scrum team of, for example, 6 members. the team's weekly sprint and velocity is, for example, 20 story points. How to easily plan capacity according to individual team members in JIRA, ideally directly on the \"Active sprints\" board. If I said, for example, that 2 team members will be absent 2 days out of 5 in total. I will have an average number of storypoints per team member per day. Can this be solved through some function in JIRA? That I would see when planning? How many story points are planned versus how many story points the team has capacity for? Thank you :)\n"
}
|
[
{
"author": "Clark Everson",
"body": "Hi [@Marian Hlav??ek](/t5/user/viewprofilepage/user-id/5322519)\n\nI would like to ask a wider question? Why do you want to do this? This is actually against the agile manifesto and what story points are really supposed to be for. Story points are really supposed to be tracked based on the team level, not the individual level. And teams are supposed to have a shared velocity in which they are able to commit to a certain number of points with the goal of hitting a certain target amount not equivalent to 100% of committed to. Even the best teams only hit 85% of their planned work. So what are you actually trying to accomplish because if you are trying to do story point tracking on an individual basis, more than likely story points are not the right thing for your team.\n\nBest, \nClark\n",
"comments": [
{
"author": "Bill Sheboy",
"body": "Hi [@Marian Hlav??ek](/t5/user/viewprofilepage/user-id/5322519) -- Welcome to the Atlassian Community!\n\nYes, and...to Clark's answer:\n\nHow does your team do sprint planning and use people's availability to plan today?\n\nAn alternative to what you suggest is for the team to pause at the start of planning to quickly identify who is present/not present during the sprint. That conversation will act as a reminder of who is available to help and the impact on the team's ability to deliver value. Together they can adjust their goal and the work identified to meet that goal before the sprint starts. And later at the retrospective, the team can use that information to evaluate how things went and how to experiment toward better in the future.\n\nKind regards, \nBill\n"
},
{
"author": "Marian Hlav??ek",
"body": "Hi,\n\nThank you for your answers [@Clark Everson](/t5/user/viewprofilepage/user-id/2969809) [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313)\n\nYou're right, story points are for the team velocity estimation, not for individuals. I was hoping that if we could scale team speed in story points if a team member is not available for a given sprint, it could help the team plan how much they can realistically accomplish in a sprint. \nPreviously, in MS Azure DevOps, we used a combination of Story Points on the User Story and hours on the Tasks (smaller parts of the user story). But this can lead to the fact that we convert Story points into hours, which goes against the meaning of story points. At the moment, we will try to estimate only story points on User stories in JIRA, and if the given sprint is not 100% team capacity, then it will be up to the team how they decide the work.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/A-team-member-capacity-planning-with-story-points-in-JIRA-for/qaq-p/2484000
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "Cole Callinan",
"title": "Timeline: enable/Disable",
"body": "Within Advance Roadmaps can you disable the timeline so only the fields display?\n"
}
|
[
{
"author": "Francis Batilo",
"body": "Hi [@Cole Callinan](/t5/user/viewprofilepage/user-id/5319199) ,\n\nWelcome to the Atlassian Community and I'll try to assist you with your inquiry.\n\nI'm not sure if you've got this update applied in your instance but there is a feature that enables Advance Roadmaps/Timelines to do a list mode instead of the traditional Gantt chart (please see the screenshot below)\n\nIf you want to follow the updates or the details related to this feature, please check this out: [What is the list in Advanced Roadmaps? \\| Jira Software Cloud \\| Atlassian Support](https://support.atlassian.com/jira-software-cloud/docs/what-is-the-list-in-advanced-roadmaps/)\n\nI hope this helps.\n\n![Atlas communinty 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/281336iB92424A39F5A4647/image-size/large?v=v2&px=999 \"Atlas communinty 1.png\")\n",
"comments": [
{
"author": "Cole Callinan",
"body": "[@Francis Batilo](/t5/user/viewprofilepage/user-id/4609548) Is this available for Data Center or just Cloud?\n"
},
{
"author": "Francis Batilo",
"body": "[@Cole Callinan](/t5/user/viewprofilepage/user-id/5319199)\n\nFor now, it is unfortunately only for Jira Cloud under the Premium and Enterprise version.\n\nI'm not quite sure if it will be cascaded to Data Centre as the feature is still under the Rolling out status and is not yet on GA.\n\nI'll keep you posted.\n\nCheers,\n\nFrancis\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Timeline-enable-Disable/qaq-p/2480712
|
[
"advanced-roadmaps"
] |
{
"author": "Valerie Wilson",
"title": "Team capacity is empty on timeline",
"body": "Hi,\n\nI'm using advanced roadmap with a kanban board. When I go to the \"sprint capacity management\" view. The iteration estimation is empty.\n\nIssues are estimated and estimation configuration is set to days.\n\nWhat can I do to switch from my view to the one provided in the documentation ( see screenshot)\n\nThank you for your help\n\n![capacity view.png](/t5/image/serverpage/image-id/281406i06C51E56CD7603AF/image-size/large?v=v2&px=999 \"capacity view.png\")\n"
}
|
[
{
"author": "Marc - Devoteam",
"body": "Hi [@Valerie Wilson](/t5/user/viewprofilepage/user-id/271779)\n\nYou would need to set a team on your plan, by default there is one (empty).\n\nThis team requires members (members in you project), of the project(s) that are in the plan. You need to configure the capacity of the team, this based on the estimation metric used in the plan and the project\n\nThe source of the plan needs to include the relevant kanban board, as this needs to be set as the board in the team above as well.\n\nIf my explanation is not that clear, you can find all the relevant steps and documentation [here](https://support.atlassian.com/jira-software-cloud/docs/enable-capacity-planning-in-advanced-roadmaps/)\n",
"comments": [
{
"author": "Valerie Wilson",
"body": "Hi Marc,\n\nThank you for your answer.\n\nI should have mentioned it at the start, sorry for that but all the configuration you mentioned is already done.\n\nTeam is set, members added, team capacity as well and the source of the plan is my kanban board.\n\nCan it be related to the version either of JIRA or Advanced roadmap ?\n\nThanks\n"
},
{
"author": "Joni Johnson",
"body": "Hello [@Valerie Wilson](/t5/user/viewprofilepage/user-id/271779) ,\n\nI ran into this recently. I forgot to assign the team and add story points (how I was tracking) to the Jira Issues. When I did that I expected the capacity to show and it didn't. I found a post that shared you need to assign the issue source to the team. I clicked on the Teams item on the left navigation. I edited the Team and set the Issue Source . Once I complete those steps, I was able to see the capacity bar.\n\nHope this helps.\n\nJoni\n"
},
{
"author": "Joni Johnson",
"body": "Here's the link I am referencing above [@Valerie Wilson](/t5/user/viewprofilepage/user-id/271779)\n\n<https://community.atlassian.com/t5/Jira-questions/Sprint-Capacity-not-showing-up-in-Advanced-Roadmaps/qaq-p/1962929>\n"
},
{
"author": "Valerie Wilson",
"body": "Hi Joni,\n\nThank you for your feedback as well. \nI have assigned the issue source to the team. \n\nI can see the capacity timeline but the \"capacity bar\" remains empty. In the screenshot provided, the left window is my view, and the capacity timeline is present.\n\nThanks\n"
},
{
"author": "Joni Johnson",
"body": "Hi [@Valerie Wilson](/t5/user/viewprofilepage/user-id/271779) ,\n\nI wasn't able to get the capacity to display with the planning style of Kanban and the Hours estimate. I could get it to display when I set the Team values as Scrum, 2 week sprint, and story points. When I view the information, it shows 2 week sprint with 200 weekly hours. The plan settings are set to Hours even though story points are an available option.\n\nWhen I view my timeline, I see the hours planned. When I am at or under the 200 hours it is green. When I am over the 200, it turns red. What I don't like is that I can't see what my baseline about for the team like you can see with story points.\n\nHope this helps.\n\nJoni\n"
},
{
"author": "Joni Johnson",
"body": "Here's what mine looks like:\n\n![Hours.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/281558i36439115D3A6C0BA/image-size/large?v=v2&px=999 \"Hours.jpg\")\n"
},
{
"author": "Valerie Wilson",
"body": "Hi Joni,\n\nHave tried the scrum board configuration and indeed I got the capacity bar filled in but we are not working by sprints.\n\nThanks for your help and suggestions.\n"
},
{
"author": "Marc - Devoteam",
"body": "Hi [@Valerie Wilson](/t5/user/viewprofilepage/user-id/271779)\n\nHow does you Team configuration look like?\n\nHow does your plan configuration look like\n"
},
{
"author": "Valerie Wilson",
"body": "Hi Marc,\n\nThanks for your reply.\n\nTeam is configured like this\n\n![team_config.png](https://community.atlassian.com/t5/image/serverpage/image-id/281954iE6E44018C9777820/image-size/large?v=v2&px=999 \"team_config.png\")\n\nPlan is configured as follow:\n\n* scheduling\n * estimation in days (if I change to hours, it doesn't have an impact)\n * dates \\> target start and end\n * Sprint dates \\> disable\n * Dependencies \\> sequential\n* issue sources\n * type board \\> QA Kboard as source\n\nHope this help to see where the issue is\n"
},
{
"author": "Marc - Devoteam",
"body": "Hi [@Valerie Wilson](/t5/user/viewprofilepage/user-id/271779)\n\nIs the estimation setting in the plan set to hours or days. this should be the case and all issues related to the kanban board should have the team field filled with the value QA\n\nIf al issues in this project are for QA, you can also create an automation rule that based on issue creation the team field will be set with the value QA\n\nYou can have a look on this [community article](https://community.atlassian.com/t5/Jira-Software-questions/Use-team-field-in-an-automation/qaq-p/2171696), how to achieve this\n"
},
{
"author": "Valerie Wilson",
"body": "Hi Marc,\n\nThanks for you reply.\n\nEstimation is well set, have set it by day ( if I change to hours, it doesn't have any impact).\n\nAll the issues have the QA team value filled in as well.\n"
},
{
"author": "Stephan Hannach",
"body": "Same problem here with Jira Data Center 9.15\n"
},
{
"author": "Nippy Sweetie",
"body": "I had the same problem, then realised my hierarchy was not showing down to sub-task level in Filters on the timeline. When I changed the hierarchy - all my sprint estimations showed as expected\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Team-capacity-is-empty-on-timeline/qaq-p/2481228
|
[
"advanced-roadmaps",
"server"
] |
{
"author": "Sari Kachorovsky",
"title": "Team migration problems - I can't edit or delete Teams anymore",
"body": "[@Rhys Christian](https://community.atlassian.com/t5/user/viewprofilepage/user-id/502304) or anyone else who can assist me, Teams migration caught me by surprise, T\"L just informed me that he sees duplications teams. Trying to solve this according to [this article](https://community.atlassian.com/t5/Advanced-Roadmaps-articles/Teams-in-Advanced-Roadmaps-What-s-changing-and-what-you-need-to/ba-p/2259096) but I can't find the option to edit an existing team like I had previously as an admin and not the option to delete. Need some assistance here. Thanks!\n"
}
|
[
{
"author": "Eddie Meardon",
"body": "Hello [@Sari Kachorovsky](/t5/user/viewprofilepage/user-id/5188527),\n\nSorry to hear you're having problems. With the migration of Teams to the new platform, the Edit and Delete functions no longer live in Advanced Roadmaps. To delete them, you'll now need to go to the Teams tab and delete them from there.\n\nPlease note that this requires**Site administrator** permissions which are different than the Advanced Roadmaps permissions from before.\n\nHere's the steps to follow to delete a team:\n\n1. Select the **Teams** tab on the top nav, then **Search People and Teams**\n2. Select the team you want to delete.\n3. On their page, open the **???** menu next to **Add teams** , then choose**Delete team**.\n\n[Here's more information about this process in our documentation](https://support.atlassian.com/atlassian-account/docs/start-an-atlassian-team/).\n\nDoes this help you?\n\nCheers \nEddie\n",
"comments": [
{
"author": "Sari Kachorovsky",
"body": "[@Eddie Meardon](/t5/user/viewprofilepage/user-id/3938537) Thank you for your answer, but still I'm not seeing the options you and the article are mentioning, I don't have the menu and the 3 dots... \nI do have Site Admin permissions. What am I missing here? Thanks![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/281126iDF7AB57A39FEB012/image-size/large?v=v2&px=999 \"image.png\")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/281128iC0F18F6256AC7276/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Eddie Meardon",
"body": "Edit: Ignore my first question; I didn't read your response well enough.\n\n[@Sari Kachorovsky](/t5/user/viewprofilepage/user-id/5188527) ~~you might not have adequate permissions then. Are you a Site administrator?~~\n\nI'm going to ask around and get an answer.\n"
},
{
"author": "Yerbol Nisanbayev",
"body": "Hey [@Sari Kachorovsky](/t5/user/viewprofilepage/user-id/5188527)\n\nYou need to be an org admin for your Atlassian org to be able to do delete a team without joining it first.\n\nAlternatively, you can always join the team and delete it then.\n"
},
{
"author": "Sari Kachorovsky",
"body": "[@Yerbol Nisanbayev](/t5/user/viewprofilepage/user-id/3728048) Thanks a lot, you solved my problem! I've dded my self and then I could manage the team. I think it will be good to add this to the documentation.\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Team-migration-problems-I-can-t-edit-or-delete-Teams-anymore/qaq-p/2477638
|
[
"advanced-roadmaps",
"cloud"
] |
{
"author": "Alvaro Landin",
"title": "Cloning a story and its sub-tasks below (two possible triggers)",
"body": "Good afternoon,\n\nI want to create an automation rule which will clone an already created ticket. The ticket is a story and it has several sub-tasks. I want both the Story and Sub-Tasks to be cloned and to be associated (parent/child) just like the template. I would like the automation rule to be triggered in one of those scenarios:\n\n* When the original story is marked as \"Done\", the clone with a starting date at the start of the third following month.\n* Scheduled to be created at the start of the third following month.\n\nCould someone help me?\n\nKind regards,\n\nAlvaro\n"
}
|
[
{
"author": "Luka Hummel - codefortynine",
"body": "Hi [@Alvaro Landin](/t5/user/viewprofilepage/user-id/5313603)\n\nIf you are using Jira Cloud and are willing to use a third-party app, our [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?hosting=cloud&tab=overview&source=community364) can help you clone your template hierarchies with its [Epic/Tree Clone](https://c49.link/deep-clone-for-jira/docs/epic-clone) feature. You can also use a Jira automation to trigger a Deep Clone with the help of a [post function and a looping transition](https://c49.link/deep-clone-for-jira/docs/looping-transitions).\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Cloning-a-story-and-its-sub-tasks-below-two-possible-triggers/qaq-p/2477377
|
[
"advanced-roadmaps",
"unknown-hosting-type"
] |
{
"author": "Chris Gunter",
"title": "how do I get the Teams field in Advance Road Maps to map to the teams field on the issue?",
"body": "So when I've pointed the issue source to my project board, the issues that are pulled into the road map do not have a plan \"team\" associated with them, despite the \"Team\" field on each issue screen being populated. The road map does show my team but as an external team, this causes duplicate epic and story issues being created on the road map.\n"
}
|
[
{
"author": "Marc - Devoteam",
"body": "Hi [@Chris Gunter](/t5/user/viewprofilepage/user-id/5315433)\n\nThe Advanced Roadmap plan has a Team option, you will need to create a team or multiple teams within your plan.\n\nTo use these Teams in multiple project, you would need to create them as shared team.\n\nDocumentation on Teams in Plans can be found [here](https://support.atlassian.com/jira-software-cloud/docs/manage-teams-in-your-advanced-roadmaps-plan/)\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/how-do-I-get-the-Teams-field-in-Advance-Road-Maps-to-map-to-the/qaq-p/2476139
|
[
"advanced-roadmaps"
] |
{
"author": "Michael Weyermann",
"title": "Advanced Roadmap does not show subtasks with the status (done)",
"body": "When I transfer a subtask in Done status, it is no longer displayed in the Advanced Roadmap. Is there a configuration? All other subtasks are displayed. If I change the category of the status to In Progress, these subtasks are also displayed.\n"
}
|
[
{
"author": "Crystelle S",
"body": "Is your subtask workflow auto-completing the subtask when you choose Done (i.e. is there now a resolution?) is your Plan set to exclude anything with Done or a resolution value?\n",
"comments": [
{
"author": "Michael Weyermann",
"body": "I haven't set up an automatic completion of subtasks, nor are completed tasks or tasks with a resolution value excluded. Interestingly, I've found that subtasks without a resolution or where the resolution field isn't displayed are missing from the roadmap.\n"
},
{
"author": "Crystelle S",
"body": "I believe that is the case for tickets in AR - you do need the resolution field on the screen scheme even if there is no value on the ticket(s)\n"
}
]
}
] |
https://community.atlassian.com/t5/Advanced-planning-questions/Advanced-Roadmap-does-not-show-subtasks-with-the-status-done/qaq-p/2474954
|
[
"advanced-roadmaps"
] |
{
"author": "Abdulaziz Motloung",
"title": "No confirmation email",
"body": "I created my account but didn't receive any confirm email. I can't join boards I'm invited nor create one. It says that I can't accept invite as my account is not confirmed. I have tried the password reset as I saw it suggested but it didn't work. Please assist.\n"
}
|
[
{
"author": "Austin",
"body": "Hello. It looks like your account has since been verified. If you still need help, please enter your email [here](https://id.atlassian.com/login/resetpassword?application=trello) to receive an account recovery link. Please let us know if you have any questions or need more assistance. \n\nThanks!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/No-confirmation-email/qaq-p/2812085
| null |
{
"author": "Ariel Silva",
"title": "Trello License",
"body": "Meu trello ? gratuito. Ativei minha licen?a teste ontem, e tenho um administrador na ?rea de trabalho. Por?m, mesmo sem outro administrador, quando entrei na parte \"cobran?as\", estava me cobrando por 2 licen?as mensais, mas n?o estou compartilhando com mais ningu?m.\n"
}
|
[
{
"author": "Augusto Lisboa",
"body": "Ol?, Ariel.\n\nPor ter uma licen?a Premium pe?o para que abra um chamado com nosso time de Suporte: <https://www.atlassian.com/company/contact>\n\nEles poder?o verificar mais profundamente seu caso :D\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Trello-License/qaq-p/2812060
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Dick Robinson",
"title": "Can't find Trello under Helpful links on the Atlassian home page anymore.",
"body": "Trello is not listed under Out apps either. How do I get the Trello app back under Helpful links?\n"
}
|
[
{
"author": "Carolina Lopez",
"body": "Hi Dick!\n\nThank you for bringing this to our attention! Our team identified a bug in which the Trello app icon no longer appears in Atlassian Home, and they are currently working on a fix that should be deployed soon!\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Can-t-find-Trello-under-Helpful-links-on-the-Atlassian-home-page/qaq-p/2812055
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Scott Curtis",
"title": "Help with Trello -> wishlist power up",
"body": "Hi all, Scott here and very new to Trello. I'm trying to use it as a budget tool for my man-cave conversion project so I added 'wishlist'. I have 2 queries I'd like to ask the community about:\n\n1/ the wishlist header doesn't display a currency and it doesn't total all the items - just says N/A\n\n2/ when I duplicate an item I can't seem to open the copy to edit it.\n\nRunning on old MacBook Pro\n\nTrello 2.15.0-859\n\nAny guidance is greatly appreciated. \nthanks\n\nScott\n"
}
|
[
{
"author": "Jan Gebauer",
"body": "Hi, I've looked into it and I think that the Power Up is simply broken. The console logs in the browser throw en error regarding the total price.\n\nI'd say that the PowerUp is simply no longer maintained. The company behind it, Axoshift, is no longer active on any of their socials. You could contact them at [email protected].\n",
"comments": [
{
"author": "Scott Curtis",
"body": "Hi Jan,\n\nthank you for taking the time to look so in-depth at the power up, for me. I might stick with it as it's just for me or look for something similar that just calculates costs. \nthanks again, very much appreciated\n\nscott\n"
},
{
"author": "Jan Gebauer",
"body": "Hello Scott,\n\nif my answer was helpful, could you please mark it as the accepted answer?\n\nThank you very much,\n\nJan\n"
},
{
"author": "Scott Curtis",
"body": "Done. My apologies. \nthanks. \nScott\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/Help-with-Trello-gt-wishlist-power-up/qaq-p/2811989
|
[
"cloud",
"power-up",
"trello-cloud",
"wishlist"
] |
{
"author": "Jeffrey Pachtman",
"title": "When I share a board with someone, they now can see and edit all of my other boards",
"body": "I shared one board with a coworker and now they can not only see my other boards but edit them as well.\n\nWhen I click the share settings, they aren't shared to this person on my other boards...\n\nIs this a bug?\n"
}
|
[
{
"author": "Gaurav Kataria",
"body": "Yes, this would be true if you invite another user as a workspace member, where boards in that workspace are visible to all members of the workspace.\n",
"comments": null
},
{
"author": "pinky_reddy",
"body": "Removing Answer as answered thinking jira issue\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/When-I-share-a-board-with-someone-they-now-can-see-and-edit-all/qaq-p/2811950
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Natalie Gremillion",
"title": "Monthly versus annual",
"body": "We are new to Trello and trying to decide if we are committing. If we choose the monthly premium billing, are we committed to an annual contract or is it a monthly contract that we can terminate? The terms of agreement were not explicit on this matter. Thanks\n"
}
|
[
{
"author": "Camilo Galleguillos",
"body": "Hi, Natalie!\n\nThe monthly billing for all plans allows you to stop the membership at any given time, with the plan being active until the end of the billing cycle. It does not require you to commit for a full year.\n\nBest!\n\n|----------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 \"cgr-sr-badge\") | #### Camilo Galleguillos {#toc-hId-373490098} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com) [[email protected]](mailto:[email protected]) Santiago, Chile |\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Monthly-versus-annual/qaq-p/2811948
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Ian Scott",
"title": "Adding a new member",
"body": "Hello, I'm having issues adding a member to a board. I have added others with no problem, however thus one member can not see it. When he opens the link trello shows the message that the board cannot open.\n\nHelp. Does it matter that he's using Hotmail?\n"
}
|
[
{
"author": "Camilo Galleguillos",
"body": "Hi, Ian!\n\nThe e-mail provider or domain of the user is not relevant for access, so it does not matter that he's using Hotmail.\n\nIs the member listed in the \"Board members\" list of the board? You can check this out by clicking on the \"Share\" button on the top right corner of the board, and re-send the invite from there if he is not listed.\n\nAlso, note that free workspaces have a limit of 10 collaborators, so if you already have 10 collaborators, you won't be able to invite anyone else.\n\n|----------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 \"cgr-sr-badge\") | #### Camilo Galleguillos {#toc-hId-373490096} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com) [[email protected]](mailto:[email protected]) Santiago, Chile |\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Adding-a-new-member/qaq-p/2811912
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Paige Ingram",
"title": "Invoice",
"body": "Hello. Can I get someone to send me an invoice for the year for my company to have before the membership is approved?\n"
}
|
[
{
"author": "Dan Breyen",
"body": "Hi [@Paige Ingram](/t5/user/viewprofilepage/user-id/5591942) welcome to the Community! I would suggest opening an [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) ticket and use the 'Billing, Payments and Pricing' option.\n\nThey're probably better suited to help you with billing questions.\n\nHope that helps.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Invoice/qaq-p/2811827
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Jessie Santer",
"title": "Automated Check List Due Dates",
"body": "Is it possible for the checklist due dates to be updated automatically by 1 day or 2 days if the project is falling behind schedule so that the user does not have to go and change all the due dates assigned on the check list individually?\n"
}
|
[
{
"author": "Jan Gebauer",
"body": "Hello Jessie, it possible now! I checked the automations and couldn't find anything, same for the PowerUp store. So I made a tool for it.\n\n<https://tools.sunshineworks.online/>\n\nNote that this will extend all due items on all checklists on the board. If you would like a more granular approach, such as picking a project (card), let me know. Or if you have any other comments.\n\nI can also make this into a Trello PowerUp, if you are interested.\n",
"comments": null
},
{
"author": "Camilo Galleguillos",
"body": "Hi, Jessie!\n\nI'd recommend evaluating the need for such automation since automatically moving due dates without user intervention would defeat the purpose of setting due dates in the first place. \n\n|----------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| ![cgr-sr-badge](https://community.atlassian.com/t5/image/serverpage/image-id/347388iD1F5778507717E49/image-dimensions/258x124?v=v2 \"cgr-sr-badge\") | #### Camilo Galleguillos {#toc-hId-373490127} Sr. Technical Consultant [**ServiceRocket**](https://servicerocket.com) [[email protected]](mailto:[email protected]) Santiago, Chile |\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Automated-Check-List-Due-Dates/qaq-p/2811757
|
[
"cloud",
"trello-cloud"
] |
{
"author": "iguideyou",
"title": "APP demonstration",
"body": "Hello, I would like to know if possible to schedule a meeting to better understand Trello and if suit my company profile and needs.\n\nIs it possible?\n\nThank you\n"
}
|
[
{
"author": "Peter Van de Voorde",
"body": "Hi [@iguideyou](/t5/user/viewprofilepage/user-id/5591872) \n\nWelcome to the Atlassian Community! \n\nYou can find plenty of Trello videos on Youtube if you need to see the basic functionality. \nIf you need more in detailed advice I would recommend reaching out to a local Atlassian Solution Partner as Atlassian itself doesn't really do client demos. \n\nYou can find the partners here: <https://partnerdirectory.atlassian.com/> \n\nCheers, \nPeter\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/APP-demonstration/qaq-p/2811738
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Maria Giovanardi",
"title": "Cobran?a em Real",
"body": "Existe alguma forma de pagar o Trello em Real e n?o em d?lar?\n"
}
|
[
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@Maria Giovanardi](/t5/user/viewprofilepage/user-id/5591884) and welcome,\n\nplease take a look to the following similar thread <https://community.atlassian.com/t5/Trello-questions/Payer-en-Euro/qaq-p/2573289>\n\nUnfortunately, Trello isn't supported by other currencies than US Dollars (USD).\n\nHope this helps,\n\nFabio\n",
"comments": [
{
"author": "Maria Giovanardi",
"body": "Obrigada!!\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/Cobran%C3%A7a-em-Real/qaq-p/2811737
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Liam Tobin",
"title": "can't log in",
"body": "My Colleague can't log into trello, she can't use her phone to log in and she doesn't have her 24 Character emergency recovery key.\n\nHow can she log back in to her account, what can she do to resolve it?\n\nAll the best,\n\nLiam\n"
}
|
[
{
"author": "Austin",
"body": "[@Liam Tobin](/t5/user/viewprofilepage/user-id/5591799) Please use these steps to get a recovery email to replace the 2FA codes:\n\n1. Enter your email address and password \n2. When the screen asks for a verification code select: Can't use your phone? \n3. On the recovery code screen select: Can't find your recovery key? \n4. Select: Send recovery email.\n\n[Here's a video with these steps](https://app.screencast.com/y1AZ0GZN7VUVV)\n\nAfter 24 hours we'll send an email with a one-time link that lets you access your account and directs you to the two-step verification settings page. Make sure you are available to check your inbox in 24 hours. The link in the email will expire if not used in time.\n\nPlease let us know if there are any issues accessing the account using this process.\n",
"comments": null
},
{
"author": "vikram",
"body": "Hi [@Liam Tobin](/t5/user/viewprofilepage/user-id/5591799)\n\nThe best way is to contact atlassian support from below url and raise a ticket, as they can only resolve your issue by provide proofs that the account belongs to you.\n\n<https://support.atlassian.com/contact/#/>\n\nvikram P\n",
"comments": [
{
"author": "vikram",
"body": "and [@Liam Tobin](/t5/user/viewprofilepage/user-id/5591799) Welcome to Atlassian Community.\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/can-t-log-in/qaq-p/2811638
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Jaqueline Oliveira Santos",
"title": "quero meu reembolso, j? deportei a conta mas meu dinheiro ainda n?o estornou.",
"body": "Fiz um plano, por?m ele n?o supre minhas necessidades, o valor ficou muito alto do que imaginava e acabei nem usando os recursos.\n"
}
|
[
{
"author": "Dan Breyen",
"body": "Hi [@Jaqueline Oliveira Santos](/t5/user/viewprofilepage/user-id/5591793) welcome to the community. I would suggest opening a ticket with [Atlassian Support](https://support.atlassian.com/contact/?support_type=customer&inquiry_category=#/) and select 'Billing, Payments and Pricing'.\n\nWe're a user community and won't be able to assist with your billing issue from here.\n\nHope that helps.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/quero-meu-reembolso-j%C3%A1-deportei-a-conta-mas-meu-dinheiro-ainda/qaq-p/2811627
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Tylah Hewald",
"title": "The attachments section isnt showing up on the app",
"body": "i have uploaded some attachments to a few cards onto Trello through the web browser.\n\nhowever on the mobile app, the attachments section isn't showing up at all.\n\nit does show in the activity section at the bottom that they have been added but still no attachment section at all.\n"
}
|
[
{
"author": "vikram",
"body": "Hi [@Tylah Hewald](/t5/user/viewprofilepage/user-id/5591456)\n\nWelcome to Atlassian Community.\n\nIs it the first time you are not able to see or were you able to see before and now it disappeared?\n\nyou can try below thing and see if it works.\n\n1) you can wait for some time to sync the attachments and check\n\n2) Try to clear cache.\n\n2) If possible reinstall the app and check.\n\n3) go through the below knowledge url for more information\n\n<https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/>\n\nVikram P\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/The-attachments-section-isnt-showing-up-on-the-app/qaq-p/2811271
|
[
"cloud",
"trello-cloud"
] |
{
"author": "BJMC",
"title": "Attachments not showing on Trello cards when accessed from a smartphone",
"body": "Attachments not showing on Trello cards when accessed from a smartphone.\n\nAlready tried:\n\nsigned out and back in, checked settings. attachments are noted in activity but arent hyperlinked like they are on the PC.\n\nAny suggestions would be greatly appreciated\n"
}
|
[
{
"author": "Rodolfo Moreira",
"body": "Hi, BJMC!\n\nAre you using our [attachments feature](https://support.atlassian.com/trello/docs/adding-attachments-to-cards/)? I tested it and didn't experience any issues.\n\nIf you're using the [Power-Up Notes \\& Docs](https://trello.com/power-ups/625eaa6e39cc3f862e4db912/notes-docs) to attach your documents, please note that they have their own support team. You can reach them at: [email protected]\n\nHowever, if you're having trouble with our [attachment feature](https://support.atlassian.com/trello/docs/adding-attachments-to-cards/), please let me know so we can investigate further.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Attachments-not-showing-on-Trello-cards-when-accessed-from-a/qaq-p/2811225
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Eduardo Hern?ndez",
"title": "Is there a way to set a card's due time to 11:59pm automatically evey time a due date is set?",
"body": "Hello, I'm trying to create an automation triggered when a due date is set (no problem so far) \n\nProblem: The action I need is to keep the due date un-changed, but set the due time to a fixed value (11:59pm).\n\nI have not found a way to just change the due time. Any ideas on how I could accomplish this?\n\nThanks!\n"
}
|
[
{
"author": "Carolina Lopez",
"body": "Hi Eduardo, welcome to the Atlassian Community!\n\nI'm afraid it's not possible to change the time without changing the due date as a whole. Please note that if you create a rule to activate when a due date is set and then include an action to change the due date, it will cause a loop, and your automations will not function as intended.\n\nWould you mind sharing more details about what you're trying to achieve? With more information about how you're using Trello and due dates, we might be able to suggest a helpful workaround.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Is-there-a-way-to-set-a-card-s-due-time-to-11-59pm-automatically/qaq-p/2811044
|
[
"cloud",
"trello-cloud"
] |
{
"author": "L?a Debrand",
"title": "Problem joining a shared space",
"body": "A company invited us via a link to join their shared workspace on TRELLO. I need to register with my company's e-mail address to access the space. However, at the registration stage I never receive the verification email, preventing me from registering. What can I do?\n"
}
|
[
{
"author": "Luciana Munhoz",
"body": "Hi L?a! Welcome to Trello community!\n\nI see that your account has been created and correctly verified! Looks like it's all set and you were able to join the board.\n\nIn case you still have any problems with that, please let us know.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Problem-joining-a-shared-space/qaq-p/2810569
|
[
"cloud"
] |
{
"author": "Darshan Hiranandani",
"title": "Darshan Hiranandani : Can I access a complete sign-in history through the \"recently used devices\"?",
"body": "I recently registered an account on Trello and I'm trying to understand if the list of devices that have logged into my account provides a complete history of all sign-ins or just the currently active sessions. If it does not offer a full history, is there a way to access a complete record of past sessions? I'm particularly interested in verifying whether there have been any sign-ins from unknown devices.\n\nRegards\n\n**Darshan Hiranandani**\n"
}
|
[
{
"author": "Luciana Munhoz",
"body": "Hi Darshan!\n\nI'm afraid that you can only check the currently active sessions, the past sessions are not available.\n\nYou can check additional information about active sessions here: <https://support.atlassian.com/atlassian-account/docs/manage-recently-used-devices-for-your-atlassian-account/>\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Darshan-Hiranandani-Can-I-access-a-complete-sign-in-history/qaq-p/2810505
| null |
{
"author": "Ivo Costa",
"title": "Why can't users copy my public Trello board anymore?",
"body": "I created a public Trello board and previously my students were able to copy it without any issues. However, recently the option to \"**Copy Board\" has disappeared,** and they are no longer able to copy it. The board's visibility is set to \"Public,\" and I haven't made any changes that should affect this functionality. Could this be related to a new limitation or setting change? How can I restore the ability for others to copy my board? Any help would be greatly appreciated!\n"
}
|
[
{
"author": "Andrea Crawford",
"body": "Hi [@Ivo Costa](/t5/user/viewprofilepage/user-id/5590895) thanks for reporting this issue with the missing Copy board button. We discovered an issue causing this behavior and have since released a fix. Can you try refreshing your browser and let me know if that solves the issue for you? Thanks!\n",
"comments": [
{
"author": "Ivo Costa",
"body": "I tested it here, and I think it's back! If anything comes up, I'll provide more feedback later\n\nThank you very much [@Andrea Crawford](/t5/user/viewprofilepage/user-id/1248191) !\n"
}
]
}
] |
https://community.atlassian.com/t5/Trello-questions/Why-can-t-users-copy-my-public-Trello-board-anymore/qaq-p/2810485
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Maaike Evers",
"title": "E-maill notifications when tagging myself",
"body": "Im mainly working in Trello and Email. I use trello as an activity log. Sometimes I want to be able to tag myself and receive an e-mail about this, to put it on my todos in outlook. However this does not seem to work. Can someone provide me with a solution of how to be able to tag myself and receive an email notification about this?\n\nThanks!\n"
}
|
[
{
"author": "Jan Gebauer",
"body": "Hi Maaike,\n\nI think there's two ways to do this. One is through Labels.\n\n1. Create a new Label with your name or some other signifier\n2. Start creating an automation based on Rules\n3. Trigger - Card Changes -\\> When the \\[Your signifier\\] Label is added to a card\n4. Action - Content -\\> send an email notification to \\[Your email\\]\n\nThe other one is through Members\n\n1. Start creating an automation based on Rules\n2. Trigger - Card Changes -\\> When @ \\[Your username\\] is added to a card\n3. Action - Content -\\> send an email notification to \\[Your email\\]\n\nYou can then enhance the sending of the subject and content by adding variables. [You can find them here.](https://support.atlassian.com/trello/docs/automation-variables/#Card-variables)\n\nAssuming you want to add the card name and card description, you can use the variables {cardname} and {carddescription}.\n\nI hope that these work, if not, let me know and I can look into it further.\n\nJan\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/E-maill-notifications-when-tagging-myself/qaq-p/2810457
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Sandra Stahlberg-Kr?ger",
"title": "Trello trial version",
"body": "Mein Chef ist im Urlaub, daher kann ich ihm das Trello-Angebot fr?hestens im Oktober vorstellen. K?nnte die Testversion auch verl?ngert werden?\n"
}
|
[
{
"author": "Alisson Sartor",
"body": "Hello, Sandra! \n\nWelcome to the community. \n\nAre you still under the trial? If you are, you can open a request with our support directly. \n\nKind Regards \nAlisson \nTrello Team\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Trello-trial-version/qaq-p/2810295
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Usama Saleem",
"title": "Exactly what kind of file does trello support to upload in the cards?",
"body": "I am uploading the files in to Trello card, and it is letting each file upload currently known to me. I want to get the list of files exactly which Trello supports to upload in the card?\n"
}
|
[
{
"author": "Augusto Lisboa",
"body": "Hi Usama!\n\nAs far as I was able to check:\n\n* Documents: PDF, Word (.doc, .docx), Excel (.xls, .xlsx), and PowerPoint (.ppt, .pptx) files.\n* Images: JPEG, PNG, GIF, and BMP files.\n* Videos: MP4, MOV, and AVI files.\n* Audio: MP3 and WAV files.\n* Compressed Files: ZIP and RAR files.\n\nTrello also allows you to attach links from cloud storage services like Google Drive, Dropbox, OneDrive, and Box.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Exactly-what-kind-of-file-does-trello-support-to-upload-in-the/qaq-p/2810414
|
[
"cloud",
"trello-cloud"
] |
{
"author": "Luzia Stadelmann",
"title": "Where can I find the bill?",
"body": "I cannot find any invoice in the portal.\n\nI needt the correct VAT Invoice from 03.09.2024.\n\nTrello charged 29.14 USD to our credit card.\n\nThank you and best regards,\n\nLuzia\n"
}
|
[
{
"author": "Vronik",
"body": "Hi\n\nLook at this article\n\n<https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/>\n\nIf my answer helped you, \nplease mark it as accepted so that other people looking for similar problems can find it more easily.\n\n<br />\n\nThanks\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Trello-questions/Where-can-I-find-the-bill/qaq-p/2810277
|
[
"cloud"
] |
{
"author": "rain.ettienne",
"title": "Is integration between Opsgenie and Compass, and Insight and Opsgenie available yet?",
"body": "I would like to know if its possible to configure alerts through integration between Opsgenie and Compass to notify stakeholders, team owners, and etc. if a component were to experience an issue. I'd also like to know if we can directly configure alerts with scores cards in Compass to notify whomever appropriate via email.\n"
}
|
[
{
"author": "Josh Campbell",
"body": "Hey there, Josh here from the Compass product team. Our Opsgenie integration is in the works and this is exactly the type of feedback we need, thanks so much!\n\nA few questions if you don't mind:\n\nAre you also interested in getting metrics around incidents and alerts from Opsgenie for use within Compass, say with scorecards? Like having \"MTTR\" or \"number of Incidents\" as scorecard criteria.\n\nDo you have any interest in syncing components or teams into Opsgenie from Compass? Or maybe the other way around?\n\nWhat if you could trigger an incident from within Compass on a given component and alert dependencies that have been defined for the component? Are there other actions around incidents or alerts that you could see yourself wanting to drive or perform from within Compass that would make your life easier?\n\nThanks again for the feedback, we really appreciate you taking the time. I'd love to hear back on the above and definitely open to hearing any other suggestions!\n",
"comments": [
{
"author": "Ken Young",
"body": "Related to this, is the idea the the Insight Database is populated with \"Services\" that can be shared between compass, Opsgenie and Insight. A current frustration with Opsgenie that services are only at the Incident level, and not the Alert level. This would help with the metrics and scorecard items that you were referencing above. @\n"
},
{
"author": "Taylor",
"body": "Hey [@Ken Young](/t5/user/viewprofilepage/user-id/4596309) I would love to add a bit more colour to what we are thinking here. This is still subject to change, but this is where we are:\n\n1. We are not seeing a lot of customers adopt Compass and JSM Insight. Those who adopt Compass are more engineering driven trying to adopt DevOps best practices in a distributed world. This is independent of size, but usually larger companies are a bit older and therefore do have large IT teams that would use Insight. We are seeing some overlap, just not a lot and therefore why we haven't gotten to this just yet.\n2. Compass is going deep on 'software components' with everything you will need to know about them for your engineering org to operate really efficiently and invest in a world-class developer experience around it. **To that end, yes, we will need to sync with OG Services, JSM Insight services, and JSW component objects**. This will help track various pieces of 'work' happening across the dev workflows in JSW and ops workflows (OG/JSM and even some teams using JSW for that too) back to the architecture being tracked in Compass. Some of that service info could be pushed into (or come from) Insight for IT/Audit purposes if you have different needs that Insight may be able to handle better over Compass.\n3. For the alerts and incidents level comment you amde, we are starting with OG on-call schedules and incident events like [@Josh Campbell](/t5/user/viewprofilepage/user-id/4526760) mentioned above. But can easily extend this to alerts and other things in Opsgenie.\n\nWe would love to grab time with you to talk through this and help inform our roadmap if you have the time. Otherwise, could you write out here a bit more on what you are looking for.\n\n**Questions I have for you:**\n\n1. How would you like Insight DB, OG, and Compass to work together? Are you using one as the system of record but using maybe Compass as the unified interface to interact with it? What information do you need sycned across all of them?\n\n2. For Opsgenie alerts, would you want to tie all alerts to at least 1 Compass component? Or many? How would you use that with metrics \\& scorecards back in Compass? How would this interact with our Team Dashboard concept and on-call schedules, rotations, and escalation policies that typically are formed around alerting logic.\n\nLooking forward to hearing from you! Cheers\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Is-integration-between-Opsgenie-and-Compass-and-Insight-and/qaq-p/2089889
|
[
"opsgenie"
] |
{
"author": "Phill Pafford",
"title": "Anyone running Compass with Datacenter / cloud hybrid",
"body": "I wanted to know if anyone has integrated compass with\n\n* Datacenter Bitbucket\n* Datacenter Bamboo\n* Cloud Jira\n* Cloud Confluence\n\nAny feedback tips? pitfalls? things that don't work, etc...\n"
}
|
[
{
"author": "Alie Sesay",
"body": "Hey Phill,\n\nSorry for the late reply.\n\nUnfortunately, we don't currently offer a Data Center (DC) product or Confluence integration with Compass, and there are no plans or roadmaps for it at this time.\n\nHowever, you can directly integrate your Jira Cloud issues with Compass. Here are some helpful resources:\n\n* [Link Jira issues to components](https://developer.atlassian.com/cloud/compass/components/link-Jira-issues-to-components/)\n* [Configure Compass components](https://support.atlassian.com/jira-software-cloud/docs/configure-compass-components/)\n\nAdditionally, here's a list of apps currently integrable with Compass:\n\n* [Integrate Compass with Bitbucket Cloud](https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Bitbucket-cloud/#:~:text=To%20integrate%20Compass%20with%20Bitbucket%20Cloud%3A,The%20Bitbucket%20app%20installs.)\n\nI hope this clarifies things! Please feel free to reach out if you need any further assistance.\n\n<br />\n\nBest regards, \nAlie\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Anyone-running-Compass-with-Datacenter-cloud-hybrid/qaq-p/2066889
| null |
{
"author": "mwelter27",
"title": "Can I customize the component categories?",
"body": "Today, I see Services, Libraries, Applications, and Other. I don't see a way to add/modify this list and wanted to reach out to know if this has been discussed, or if I'm blind.\n\nOne category I'd like to add for my organization is something for the UI components.\n"
}
|
[
{
"author": "chris",
"body": "We unfortunately do not provide the ability to customize the component types. I imagine UI components would make sense under \"libraries\", or alternatively you can use the \"other\" type.\n\nYou can apply labels to components, which is a means of ad-hoc organization of the components. You can apply a label to your UI components like \"ui-component\" regardless of component type, then use that label to find UI Components.\n\nWe are still working on improvements of allowing you to easily find components with a specific tag. However, you can do it today via \"advanced search\", which is accessible from the quick search box in the upper right hand corner.\n",
"comments": null
},
{
"author": "Mac White",
"body": "Hi, we had the same. We have a half-hearted placement of UI components in with Applications.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Can-I-customize-the-component-categories/qaq-p/2074472
| null |
{
"author": "John Medina",
"title": "Github integration and Build Status",
"body": "I am attempting to use Compass to monitor the status of the many repositories my company manages using Github. We mainly use Github Actions to run CI/CD pipelines on changes to our repositories and like to be able to track them in Compass.\n\nI have created the \\`compass.yml\\` files and added them to the repos, but they only provide 3 different kinds of metrics:\n\n1. Deployment Frequency\n2. Open Pull Requests\n3. PR Cycle Time\n\nI'm looking for a way to update a status/metric of a component based on the conclusions of certain Github Actions. Similar to how build events are tracked using the pre-defined Build Success Rate metric for Bitbucket pipelines.\n\nI was wondering if I could get some guidance on how I could achieve something like this.\n"
}
|
[
{
"author": "Dave Parrish _Atlassian_",
"body": "Hey John ? It's Dave from the Compass integrations team. Welcome and thanks for this question. Sounds like you're looking to manually push metrics to a component based on the result of a GitHub Action. We've got instructions for setting that up here:\n\n[Push metric values using a cURL command](https://developer.atlassian.com/cloud/compass/components/push-metric-values-using-a-curl-command/)\n\nMeanwhile, we are continually updating our integrations (including GitHub) to \\*automatically\\* publish key metrics to Compass. So for example, in the near future you will automatically be able to see \\*build success rate\\* for components with an associated GitHub repo, without you needing to follow the instructions above.\n\nHopefully this is helpful. Tell me more about the metrics you're looking to publish and I'll make sure you're on the right track!\n",
"comments": [
{
"author": "John Medina",
"body": "Hey Dave,\n\nWe run builds on every commit pushed as part of our review process and would like to monitor and display the status of all our repositories. What I am trying to achieve for my proof of concept really is to display the current build status of repositories (and if possible, a % Build Success Rate metric compatible with Github repositories).\n\nI have read through that article. Correct me if I'm wrong, but it seems to only support pushing numerical values to the metric, whereas I am looking to push a status (i.e. Pass/Fail).\n\nI have read and attempted to work through the guide to get started with the \\`dataprovider\\` module because it seems to be the solution to my issues. I am however struggling to understand how data from external sources (this case Github Actions) gets to these \\`dataprovider\\` modules and is then communicated to the relevant components in Compass.\n"
},
{
"author": "Dave Parrish _Atlassian_",
"body": "Thanks [@John Medina](/t5/user/viewprofilepage/user-id/4996391) for the additional context. We'll be adding native support for build success rate in GitHub very soon, so there's no need for you to dig further into the docs. I'll post a message back here when it's available.\n"
},
{
"author": "John Medina",
"body": "That sounds great!\n\nAre there also any plans on allowing \\`Statuses\\` to be displayed?\n"
},
{
"author": "Josh Campbell",
"body": "Hey John, we don't have a way to push a status like you're asking (i.e. non-numerical data) using Metrics today. You could use 0 or 1 as a workaround :) or perhaps use a Custom Field and [update that via the API](https://developer.atlassian.com/cloud/compass/graphql/#mutations_updateCustomFieldDefinition) for this. That said, I understand the usecase you're highlighting so you're feedback is heard there.\n\nOne followup question: is the concept of a status for a component limited to just build events for you or is that simply the first step you're taking in determining a components status? I guess I am curious what it means for a component to have a \"status\" in general. Cheers!\n"
},
{
"author": "John Medina",
"body": "This work was mostly got a PoC I had been working on for my company. Ideally, this would have been included as one of the metrics used in a Service Scorecard as a factor to good system health.\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Github-integration-and-Build-Status/qaq-p/2109905
|
[
"github",
"metric"
] |
{
"author": "Mac White",
"title": "Compass: GitLab integration branch variable",
"body": "Hi Compass,\n\nWe have set a \\`COMPASS_BRANCH\\` variable to a value of \\`master\\`, but are failing to see our updates to our \\`compass.yml\\` file on the \\`master\\` branch populate was managed by \\`config-as-code\\`. We would appreciate any help or tricks to get the component to update and find the relevant file. We have already checked to insure the project had been imported as part of the integration. Additionally, we used the copied Config-As-Code section of the component to create the initial \\`compass.yml\\` file.\n\nThanks so much,\n\nMac\n"
}
|
[
{
"author": "Patrick Brady",
"body": "Hello [@Mac White](/t5/user/viewprofilepage/user-id/3432539), thanks for raising this issue! I tested it out myself as well and also saw this bug. I have checked out the code, found the issue, and just pushed out a bugfix to the application.\n\nIf you try again pushing a change to the file already in the \\`master\\` branch or pushing a new \\`compass.yml\\` file to that branch, it should now pick it up like it should. Let me know if you still encounter difficulties.\n\nAlso, for anyone else curious what this variable is for, we will update our documentation at <https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-Gitlab/> to incude general instructions on how to use this COMPASS_BRANCH capability in GitLab to specify which branch to listen to for config-as-code changes. (and for build and merge events which will be released soon ;) )\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Compass-GitLab-integration-branch-variable/qaq-p/2066644
|
[
"gitlab"
] |
{
"author": "Michael Juarez",
"title": "GitHub integration permissions",
"body": "Greetings,\n\nWe are looking at connecting the GitHub integration with Compass. We noticed that it wants the following permissions: \n\n\\* **Read** access to actions, metadata, and organization events \n\\* **Read** and **write** access to code, deployments, organization hooks, pull requests, and repository hooks.\n\nOur SecEng team is looking for a better breakdown of what the possible write actions could be so they could correlate within audit logs.\n"
}
|
[
{
"author": "Dave Parrish _Atlassian_",
"body": "Hi [@Michael Juarez](/t5/user/viewprofilepage/user-id/4929160) ? It's Dave from the Compass product team. The GitHub integration needs **write** permission in order to create organization webhooks. This is the only write operation that the integration currently performs.\n\nWebhooks are used for listening to several types of events-\n\n* Push events - for handling changes to compass.yml metadata\n* Pull request events - for calculating PR-related metrics\n* Deployment events - for handling deploy events\n\nHope this is helpful! Please let me know if you have any further questions.\n",
"comments": null
},
{
"author": "Dmitry Pashkevich",
"body": "Why create organization webhooks when you can do it on a per-repo level? The latter would not require org admin permissions, which sounds scary and also comes with internal gatekeeping within the organization.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/GitHub-integration-permissions/qaq-p/2029730
| null |
{
"author": "Mircea Braescu",
"title": "Grouping per project",
"body": "We have multiple project consisting of dozens of micro-applications in total and many more services.\n\nHow can we group them, ideally by project, or even by label or component?\n\nRight now it looks like the list of services and applications can easily grow out of hand and become cluttered.\n"
}
|
[
{
"author": "Mircea Braescu",
"body": "Hi Andrew\n\nThe situation is as follows. \nWe have multiple projects, hundreds of repositories, multiple teams (some working on the same project), \nImagine you're working on project A, and you get the compass link. You'll see dozens of applications and only some of them will be from project A, while the others will be of no relevance to the user (they will be junk in this context).\n\nThis would be even worse in the case of the service where there could be hundreds of services, while only some of those will be related to project A.\n\nOption 3 doesn't work for us since multiple team can work on the same project.\n\nRegarding option 1: labels are cute but I have no idea how to use them (I can set them but I can't click them afterwards to filter by label)\n\nOption 2 feels like a bit of a hack but it looks like a good enough workaround for now. \n\nHow do you you guys use it on your side? You said you have 1500 micro-services.\n\nLet's say a developer on your team wants to look into the Atlassian status page. If over 90% of the micro-services and micro-applications in there are for Jira, Confluence and some of the bigger projects, how will that developer not drown in a sea of irrelevant items?\n",
"comments": null
},
{
"author": "Andrew Freedman",
"body": "Hi Mircea,\n\nCompass has a few options which might be suitable here.\n\n1. Labels --- you could set a label with the name of your project on each of the components related to it. You're then able to assign Scorecards to labels, which would let you define policy at the project level.\n2. The \"Other\" component (or maybe \"Application\" if that's more intuitive for your situation) --- you could create an \"Other\" for each project and have it depend on all of the components related to it. This would allow you to examine the Activity Feed for the project and see all of the upstream dependency events in one place.\n3. Teams --- you could assign a project team to each of the related components. This would allow you to view the aggregation of Scorecards for all of the project's components on the Team view.\n4. Some combination of the above, depending on which features you're looking for.\n\nCould you share a little more about your situation? Do you need the ability to use Compass features across arbitrary sets of components? Is \"findability\" a concern without those extra waypoints from projects? Something else entirely? :)\n\n--- Andrew\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Grouping-per-project/qaq-p/2030694
|
[
"product",
"project",
"user-experience"
] |
{
"author": "prashant",
"title": "github links giving error",
"body": "seeing this 'connect to preview' error messages for every service...\n\nmy jira is already connected to github.\n\n![Screen Shot 2022-05-11 at 10.54.00 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/196985i5892CF96F988FB63/image-size/large?v=v2&px=999 \"Screen Shot 2022-05-11 at 10.54.00 PM.png\")\n"
}
|
[
{
"author": "Ryan Rosenfeld",
"body": "Hey Prashant,\n\nRyan here from the engineering team. Link previews make use of [smart links](https://community.atlassian.com/t5/Confluence-articles/Smart-Links-a-richer-way-to-hyperlink/ba-p/1412786), an Atlassian service that has its own form of authentication separate from the Github Compass app.\n\nCan you try clicking the \"Connect to preview\" option and connecting to Github via that flow as well? This should set up smart links to be authenticated correctly.\n\nHope this helps! \nRyan\n",
"comments": [
{
"author": "Ryan Rosenfeld",
"body": "For extra clarification, this only happens for **private** GitHub repos. Public repos will work out of the box, but for private GitHub repo links to work then the smart links service needs to be authenticated with the GitHub organization that the repo belongs to.\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/github-links-giving-error/qaq-p/2026219
| null |
{
"author": "Dmitry Pashkevich",
"title": "Generate compass.yml file",
"body": "I'm currently trying out compass. I like how I can quickly create and configure components via a point-and-click UI. I also appreciate the configuration-as-code support and using compass.yml as a source of truth, which we'd probably want to do in the long run. However, manually crafting the [compass.yml](https://developer.atlassian.com/cloud/compass/config-as-code/structure-and-contents-of-a-compass-yml-file/) file from scratch can be tedious (especially generating/looking up those long component/team ids). I'd love the ability to do the initial component configuration via the Compass UI, and then use a feature to \"Generate compass.yml\" and switch to config-as-code at that point. Is that somethign that the team has considered?\n"
}
|
[
{
"author": "Henry Olson",
"body": "Hi [@Dmitry Pashkevich](/t5/user/viewprofilepage/user-id/1805098) and [@Orlando Kelly](/t5/user/viewprofilepage/user-id/4172792) ! Thanks for the feedback. This is actually possible in the current state, it's just a little tricky to find :) \n\nFirst, you'll want to install an SCM integration in the Apps page (Bitbucket, GitHub, or GitLab). Once that's installed and configured, you'll be ready to manage compass.yml files in external repos. On any component, click the \"Config as Code\" tab in the lefthand bar, and you'll be given a page of instructions, including a copyable compass.yml based on that component's data. For example: \n\n![Screen Shot 2022-07-07 at 9.52.42 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/205042iEEBD098F5F7D6D80/image-size/large?v=v2&px=999 \"Screen Shot 2022-07-07 at 9.52.42 AM.png\") \n\nYou can then copy and paste this file into your repository. Once that change is merged, the component should be \"managed by compass.yml\" and UI changes will be locked down. Hope this helps! \n\nHenry\n",
"comments": [
{
"author": "Dmitry Pashkevich",
"body": "Ah, I see, thanks for pointing that out! I haven't set up the SCM integration because I'm not an org admin in our GitHub account, so I didn't have access to the feature.\n"
},
{
"author": "Richard Simpson",
"body": "It might be a stretch, but when that's integrated is there a chance a feature will be added to \"commit\" the generated config? Rather than having to checkout and add.\n"
},
{
"author": "Henry Olson",
"body": "[@Dmitry Pashkevich](/t5/user/viewprofilepage/user-id/1805098) That's a good point - as a non-admin, would you find it useful to be able to start adding compass.yml files even before the integration is set up? I think if you just _install_ the GitHub app without configuring it, it should let you access the Config-as-Code screen, but the UI fields won't be locked down and the system won't sync compass.yml changes back to the UI until the integration is actually configured. \n\n[@rich](/t5/user/viewprofilepage/user-id/783237) Once you've set up your SCM integration, you can Import repos as Compass Components, and you can select an option to have it auto-generate a compass.yml file for each imported repo. The app will actually raise a PR in the repo to add it. But that only works on new repo import. [@Dave Parrish _Atlassian_](/t5/user/viewprofilepage/user-id/853503) - it would be cool if there was a button to raise a compass.yml PR for an existing component :D\n"
},
{
"author": "Richard Simpson",
"body": "[@Henry Olson](/t5/user/viewprofilepage/user-id/3854038) is that a new feature? Does that support GitHub? That's entirely news to me I admit, and very awesome!\n"
},
{
"author": "Dmitry Pashkevich",
"body": "[@Henry Olson](/t5/user/viewprofilepage/user-id/3854038) yes, I think it would help discoverability of the feature. I was originally expecting the option to view compass.yml to be here:\n\n![Clipboard 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/205063i8121393E6B8823FF/image-size/large?v=v2&px=999 \"Clipboard 1.png\")\n\nI also see how where the feature is placed today is appropriate: you'd only want to copy-paste the generated code when setting up config-as-code and VCS integration. There is just no indication that yml code generation *will* be available when you get to that step. So I assumed it's not possible when evaluating Compass.\n"
},
{
"author": "Henry Olson",
"body": "[@Richard Simpson](/t5/user/viewprofilepage/user-id/2907666) Actually, I just checked and the create PR feature is only available in Bitbucket right now. I believe we have plans to enable it for GitHub, but I'll raise it again with our team. \n\n[@Dmitry Pashkevich](/t5/user/viewprofilepage/user-id/1805098) That's great feedback, I really appreciate it! I think we could definitely consider exposing the pre-generated compass.yml earlier in the flow. If you have compass.yml files in your repos and then set up an SCM integration later, they should automatically become \"managed by compass.yml.\"\n"
},
{
"author": "Luis Plaza",
"body": "Hi! I use compass.yml but I only see as automatically populated metrics the \"Deployment Frequency\" and \"PR Cycle Time\" but not the \"Build Success Rate\" and others. Is there something I have to do?\n"
}
]
},
{
"author": "Orlando Kelly",
"body": "Great Idea, I would second this.\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Generate-compass-yml-file/qaq-p/2073370
| null |
{
"author": "gary.lee",
"title": "Will Compass be in scope for the next SOC 2 and ISO assessment that Atlassian will conduct?",
"body": "Hi Compass team.\n\nI'd like to install and use this app but the Security\\&Compliance team in my company asked the below questions. Before I get the answer to this question, I couldn't move forward to install and play with the app.\n\nWill Compass be in scope for the next SOC 2 and ISO assessment that Atlassian will conduct?\n\nthanks,\n\nGary,\n"
}
|
[
{
"author": "Andrew Freedman",
"body": "Hi Gary,\n\nFirst up --- thanks for your interest in Compass and for asking after our compliance situation. Always love getting somebody new looking at the product. :)\n\nGreat news! We're *already* certified for both SOC2 and ISO 27001!\n\nUpon checking we've realised that we don't appear in the \"Relevant products\" sections on either [SOC 2](https://www.atlassian.com/trust/compliance/resources/soc2) or [ISO/IEC 27001:2013](https://www.atlassian.com/trust/compliance/resources/iso27001) pages, which makes it a bit harder than it should be to find this information. I'm asking if/how we can get included there.\n\nBut, if you go to the SOC 2 page and click \"Download SOC 2\" you'll come to an NDA form and can see that Compass is covered by the Atlassian Platform certificate. Download the cert and there's all the necessary information for Compass covered therein.\n\nISO is simpler; there's no NDA so just download the certificate and you can see Compass is included.\n\nHope that covers the requirements from your Security \\& Compliance team! Please don't hold back with any feedback or asks you have about Compass, we're all ears.\n\n--- Andrew\n",
"comments": [
{
"author": "gary.lee",
"body": "Thanks [@Andrew Freedman](/t5/user/viewprofilepage/user-id/97684) . Appreciate for the confirmation.\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Will-Compass-be-in-scope-for-the-next-SOC-2-and-ISO-assessment/qaq-p/2015188
| null |
{
"author": "mdude2314",
"title": "Will there be an Azure DevOps integration or a way to push information into Compass from any platfor",
"body": "Hello! Our team is very interested in using Compass, but our DevOps platform and home to our git repositories is Azure DevOps.\n\nAre there any plans to integrate with ADO, or to provide a way to have the config-as-code defined alongside our code and then push that information to Compass?\n\nThanks in advance!\n"
}
|
[
{
"author": "Move Work Forward",
"body": "Hello everybody,\n\nHappy to announce a new Compass application - Azure DevOps for Compass.\n\n![azure-devops-for-compass-marketplace-view.png](https://community.atlassian.com/t5/image/serverpage/image-id/248873i34C13C7186A736A1/image-size/large?v=v2&px=999 \"azure-devops-for-compass-marketplace-view.png\")\n\n20 seconds setup: After you save the personal access token using the configuration page, anybody can use build or deployment pipeline links in any component field to display the pipeline events and metrics in the component.\n\nReach out if you need help.\n\nRegards, \nLeo \\| Move Work Forward\n",
"comments": [
{
"author": "Roman Ganz",
"body": "I tried it. Unfortunately it only integrates pipelines and deployments, but not the repositories with commits, branches and PRs. It would be really nice to see those events in the Activity board too\n\nBest regards,\n\nRoman\n"
},
{
"author": "Move Work Forward",
"body": "Compass does not support those activities yet.\n\nWe will be considering this for the future. We already support this with out [Azure DevOps integration for Jira](https://marketplace.atlassian.com/apps/1231122/azure-devops-for-jira?hosting=cloud&tab=overview).\n"
},
{
"author": "Orlando Kelly",
"body": "Unfortunately, The DevOps Plugin seems to stop working after a day or so. Happy to troubleshoot with someone from the team\n"
},
{
"author": "Move Work Forward",
"body": "Thanks for rising your hand [@Orlando Kelly](/t5/user/viewprofilepage/user-id/4172792)\n\nIf possible please contact us here - <https://marketplace.atlassian.com/vendors/1213354/>\n\nAnd we schedule a zoom call.\n"
}
]
},
{
"author": "Dave Parrish _Atlassian_",
"body": "Hey [@mdude2314](/t5/user/viewprofilepage/user-id/1473796) ? It's Dave from the Compass product team. As you've seen, config-as-code is an important piece of what makes Compass useful. We currently offer config-as-code sync via Bitbucket and GitHub, with GitLab in the works. We'll add your voice to others that have asked for Azure DevOps to be included in the mix.\n",
"comments": [
{
"author": "Johan Geens",
"body": "Hi Dave, is there any more news on this subject? \nThanks :-)\n"
},
{
"author": "Orlando Kelly",
"body": "+1 vote\n"
},
{
"author": "Gordon Roberts",
"body": "Without this feature (i.e. support of Azure DevOps), Compass is practically useless for us. Do you have any update [@Dave Parrish _Atlassian_](/t5/user/viewprofilepage/user-id/853503) , as your message is now nearly 2 years old?\n\nWe'd love to trial this and see what it does for us, but can't until we can integrate it with AzDO.\n\nI look forward to hearing about where this is on your delivery roadmap, so that we can plan accordingly. Thanks.\n"
},
{
"author": "Joshua Withee",
"body": "My org would also need support for Azure DevOps. Looking forward to an update on this [@Dave Parrish _Atlassian_](/t5/user/viewprofilepage/user-id/853503)\n"
},
{
"author": "Josh Campbell",
"body": "Hey everyone, Josh here from the Compass product team, Dave has moved to the Bitbucket team so feel free to ping me instead ;)\n\nThat said [@Move Work Forward](/t5/user/viewprofilepage/user-id/655569) has built an Azure DevOps app for Compass you can checkout [here](https://marketplace.atlassian.com/apps/1234037/azure-devops-for-compass?hosting=cloud&tab=overview). As far as adding config as code support goes I would highly encourage you to [reach out to the MWF team](https://marketplace.atlassian.com/apps/1234037/azure-devops-for-compass?hosting=cloud&tab=support) with this request!\n"
},
{
"author": "James Matson",
"body": "Another vote for Azure DevOps here\n"
}
]
},
{
"author": "Orlando Kelly",
"body": "We also use heavily use Azure DevOps as well, would like to see this implemented asap\n",
"comments": null
},
{
"author": "Jeannine Wanderley",
"body": "I agree. An Azure DevOps integration would be great. This is one of the main reasons we delayed our Compass POC.\n",
"comments": [
{
"author": "Move Work Forward",
"body": "It exists - [https://marketplace.atlassian.com/apps/1234037/azure-devops-for-compass?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1234037/azure-devops-for-compass?hosting=cloud&tab=overview)\n\nPlease share any feedback with us on how to improve it.\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Will-there-be-an-Azure-DevOps-integration-or-a-way-to-push/qaq-p/2015574
| null |
{
"author": "George Sharpe",
"title": "Launch Darkly Integration for specific services",
"body": "Hi,\n\nWhen I found out about Atlassian Compass and I was very interested in the Launch Darkly integration as this has been something that we've been looking for.\n\nUnfortunately it looks like when that connection is made, there's no way to filter which flags are displayed for specific services.\n\nI love that Compass allows you to break everything down to the service level, but when it comes to this integration, what would be great to see is the ability to only post changes in Launch Darkly flags specific to the service in the log.\n\nIs this functionality something that's already been planned?\n"
}
|
[
{
"author": "eugenio_onofre",
"body": "Hi [@George Sharpe](/t5/user/viewprofilepage/user-id/4888028)\n\nI kindly suggest submitting that feature request on <https://support.atlassian.com> as the Product Team can put it in the backlog after voting.\n\nPlease do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.\n\nRegards, \nEugenio\n",
"comments": null
}
] |
https://community.atlassian.com/t5/Compass-questions/Launch-Darkly-Integration-for-specific-services/qaq-p/2007792
| null |
{
"author": "Esther Strom",
"title": "Potential pricing?",
"body": "Is there any info available on how Compass will potentially be priced when it's released to production? We do have access to the EAP and it would be really useful to us, but I hesitate to ask our dev teams to spend time populating it and allow them to become dependent on it if we're going to be priced out of the final product.\n"
}
|
[
{
"author": "Patrick Hill",
"body": "? [@Esther Strom](/t5/user/viewprofilepage/user-id/2991092)\n\nAs of right now we don't have details to share on the pricing for Compass, however we would be interested in talking to you and others about pricing. If you want, you can find some time with us by visiting <https://calendly.com/patrick-atlassian/let-s-talk-about-compass?month=2022-04>\n\nWe are going to be sharing pricing details when we have more information directly with our Compass customers. so if you are a customer you will get the earliest possible heads up.\n\nAs of right now, Compass is in Alpha and free, will be free through Beta until we hit general availability.\n\nThanks,\n\nPatrick\n",
"comments": [
{
"author": "Esther Strom",
"body": "Thanks, Patrick. I will sign up for a slot. I know it's free right now, but I don't want our users to get excited about and reliant on it until we know if it's something we'll be able to afford when it's generally available. I was kind of hoping it would turn out to be similar to the new Analytics product - i.e. included in the Premium Jira subscription...\n"
},
{
"author": "Karl Mentzer",
"body": "[@Patrick Hill](/t5/user/viewprofilepage/user-id/502126) We will be in the same boat... **I hope its included in Premium...**\n"
},
{
"author": "Adam Setch",
"body": "+1 - very excited about the potential Compass has, but cautious about doing too much with it during the alpha/beta period until pricing is better understood\n"
},
{
"author": "Marvin Mena Montero",
"body": "Are there any updates on this [@Patrick Hill](/t5/user/viewprofilepage/user-id/502126) , now that it's on Beta? \n\nHave the same concern as Esther, don't want to implement until I can justify the proposal with my finance team\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Potential-pricing/qaq-p/1999260
| null |
{
"author": "Jack Cox",
"title": "Problem uploading swagger/openapi file",
"body": "I've got a component defined and I'm trying to upload an openapi 3.0 spec file but things aren't working as expected. Here's what's going on:\n\n1) If I drag and drop the openapi json file, things work as expected.\n\n2) If I use the curl command to upload the file it only seems to work if there is no openapi spec already in place for that component.\n\n3) If I upload a openapi spec via curl and there is already a spec in place I get a message that the upload was successful, but then any spec disappears from the Compass site. If I try to upload a 2nd time, it sometimes appears in Compass but usually does not.\n\nThis behavior make integration with my CI/CD pipeline (github actions) basically impossible.\n"
}
|
[
{
"author": "Matt Boulton",
"body": "[@Jack Cox](/t5/user/viewprofilepage/user-id/4865142) @\\[deleted\\] we've made some [performance improvements to the Swagger UI app](https://community.atlassian.com/t5/Compass-Alpha-articles/Upgrade-your-Swagger-UI-app-for-improved-performance/ba-p/2145707) that should resolve this issue you're having. Just note that you'll need to upgrade the Swagger UI app on the Apps page in Compass, and then re-upload your Swagger files to your components.\n\nIf you still have this issue, or any other feedback about the app upgrade, let us know! Many thanks for your patience here.\n\n(We're also working on improving the usability of the app, too. Keep an eye out for news on that soon.)\n\nCheers!\n",
"comments": [
{
"author": "David Harper",
"body": "Hi [@Matt Boulton](/t5/user/viewprofilepage/user-id/4725612) ,\n\nThat looks like it is working now! Many thanks for your help on rebuilding that component; having all the Swagger in one place instead of having to deploy a developer portal is a really handy part of Compass.\n"
}
]
},
{
"author": "Moinul",
"body": "Hi Jack, Sorry for the late reply. I'm with the compass engineering team. When you upload via the webhook\n\n1. it sometimes appears in Compass but usually does not -\\> Do you still see the older version of the swagger file or it just disappears completely?\n\n2. How often are you running those actions? I'm suspecting you might be getting rate limited by forge.\n\nI'll report this issue in the backlog and will try to reproduce the issue locally.\n",
"comments": [
{
"author": "Jack Cox",
"body": "1) The older version goes away and there is no swagger there at all.\n\n2) Initially I did run them fairly quickly back to back, but I tried again over the weekend, after many hours of idleness, and it still did nothing.\n\nIn all cases I get a positive response from the webhook that the swagger was accepted.\n"
},
{
"author": "Moinul",
"body": "Hi Jack thanks for the reply. I think we may have identified the problem. Could you tell us the size of the file you were trying to upload?\n"
},
{
"author": "Jack Cox",
"body": "The size of the file is 214004 bytes.\n\njack\n"
},
{
"author": "Moinul",
"body": "Hi Jack, I have filed a bug with the team for further investigation. We will post an update once we figure out a solution. Thanks!\n"
},
{
"author": "David Harper",
"body": "Hi [@Moinul](/t5/user/viewprofilepage/user-id/3468148) ,\n\nIf it's any help, we're noticing this too. A 41KB swagger file trying to upload via cURL.\n\nThe response says\n\n```\n{\"message\":\"Successfully saved the swagger file\"}%\n```\n\nand it appears in Compass for \\~5 seconds before disappearing again and reverting back to the \"We couldn't find a Swagger spec for this service\" page. \n\nThe Swagger file is version \"2.0\" and is generated via\n\n```\n Microsoft.Azure.Functions.Worker.Extensions.OpenApi:1.2.0\n```\n\nin a C# project.\n"
},
{
"author": "Katie Silver",
"body": "Thanks so much for this detail [@David Harper](/t5/user/viewprofilepage/user-id/343001) and [@Jack Cox](/t5/user/viewprofilepage/user-id/4865142) . I'm the PM on Moinul's team. Mo and the squad originally built this as an innovation week project, so it makes sense we've hit some limitations now, but it's clearly useful, and we're glad it's gotten so much interest!\n\nWe're planning on investing some more focus on our roadmap to the Swagger app in the coming months to make it more stable and to add some additional functionality. Please keep adding feedback and I'll be in touch as soon as we have an update.\n"
},
{
"author": "Jack Cox",
"body": "[@Katie Silver](/t5/user/viewprofilepage/user-id/641274) and [@Moinul](/t5/user/viewprofilepage/user-id/3468148) Thanks for the feature. I think it has great potential, along with all of Compass.\n\nFrom using it a bit I think some features that would be valuable for the Swagger integration:\n\n1) Multiple swagger files. Not only because some services have multiple APIs, but because we have services running in different regions (prod, staging, dev, sandbox) with slightly different APIs.\n\n2) A direct link on the component dashboard to the swagger(s) for that component.\n\nThere are other features that would be really valuable outside of swagger, but since this is a swagger thread I just included those.\n\nJack\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Problem-uploading-swagger-openapi-file/qaq-p/2008166
|
[
"api",
"swagger"
] |
{
"author": "Thomas Bording Hansen",
"title": "Remove Compass from cloud site",
"body": "Hi\n\nI joined compass alpha by mistake and now I can't remove it.\n\nHow do I remove compass from my cloud site or delete the subscription?\n"
}
|
[
{
"author": "Shannon S",
"body": "Hi Thomas,\n\nWelcome to Atlassian Community! I'm happy to help.\n\nYou can remove Compass from your Manage Subscriptions page in Cloud.\n\n1. Go to [admin.atlassian.com](https://admin.atlassian.com). To the right of your Cloud site name, select **. . . \\> View Billing.**\n2. Click **Manage Subscription** next to Compass.\n3. Under **Active Subscriptions** , click **. . . \\> Delete**\n\n**![delete-compass.png](https://community.atlassian.com/t5/image/serverpage/image-id/197647i0CAFD0F8FFB2DEFA/image-dimensions/368x178?v=v2 \"delete-compass.png\")**\n\nThat will remove Compass from your site.\n\nLet me know if you have any trouble!\n\nTake care,\n\nShannon \\| Atlassian Community Support\n",
"comments": [
{
"author": "pavlenko",
"body": "I have a problem with the Compass product. I can't delete it from the \nManage subscriptions page. There's no Delete option. ![Screenshot 2023-05-09 at 12.50.28.png](https://community.atlassian.com/t5/image/serverpage/image-id/256037iCBF180D8B48B8EC6/image-size/large?v=v2&px=999 \"Screenshot 2023-05-09 at 12.50.28.png\")\n"
},
{
"author": "Kelvin T",
"body": "Hi [@pavlenko](/t5/user/viewprofilepage/user-id/1945589), I hope you're doing great. The process for unsubscribing from Compass has changed.\n\nCould you please contact us through the support chat so we can help you? To do so, access Compass and click on the blue balloon on the lower right. \n\nThank you very much! Hope to hear from you soon :)\n"
},
{
"author": "pavlenko",
"body": "[@Kelvin T](/t5/user/viewprofilepage/user-id/4513714) Thanks, I contacted the team through the chat yesterday and they offered me to create a ticket. Created the ticket as well. Will be waiting for a resolution on that. Thank you.\n"
},
{
"author": "Shasheekant Patel",
"body": "Hi [@Kelvin T](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4513714) I am also facing the same issue in order to delete the Compass from our Jira cloud site. Please guide me the process so that I can delete the Compass from our site.\n\nMoreover, instead of delete I found the option of cancel the subscription and I already cancel the subscription.\n"
},
{
"author": "Adam Wignall",
"body": "Hi - Yep same here cancel subscription but then it is still hanging around in the background causing me issues in user management. This should not require a support ticket to uninstall something.\n"
},
{
"author": "chris.thrasher",
"body": "Same issue as Adam. Need to remove Compass so it stop causing problems with user management.\n"
},
{
"author": "Chathura Wijeratne",
"body": "I am experiencing the same, and this has been troublesome and challenging for us to add Trusted Admins etc. This is a big bug needing to remove.\n"
},
{
"author": "Kevin Martin",
"body": "can you please post more direct options to let an admin rollback or uninstall compass given its causing unwanted problems as a required field behavior we never wanted to see in our project. I am very unhappy about those clickbaits where someone must have clicked on trial offer without thinking. my teams want it gone and I cannot find any subscription or managed app to purge it from our system\n"
},
{
"author": "Nicole Downes",
"body": "[@Kelvin T](/t5/user/viewprofilepage/user-id/4513714) I want to continue to use components the old way. It is a field I use in an integration with another system. I don't have funding for this product, and now it seems I cannot create a new component without it.\n\nPlease advise how to solve my issue.\n"
},
{
"author": "Nicole Downes",
"body": "[@Kelvin T](/t5/user/viewprofilepage/user-id/4513714) Ignore previous question, I found the switch. Phew. Had me worried there for a while.\n"
},
{
"author": "Jason Haynes",
"body": "If anyone else is looking for it, try Project Settings -\\> Components -\\> Upper right hand corner \"Compass Components\" dropdown -- even after Compass is installed, you need to switch back your Components in Jira to Jira.\n"
}
]
}
] |
https://community.atlassian.com/t5/Compass-questions/Remove-Compass-from-cloud-site/qaq-p/2014427
| null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.